The owner gets in his own way and treats his drivers like dogs while cashiers and supervisors just stand around. I wouldn’t buy from them especially since some stuff comes pre messed up anyway.

Just got back from our local Napa Auto parts store, had no problem returning the product I bought from their west side store, always great service and quality parts and tools. Im a lifelong customer due to their quality and parts that fit and last!

They had All parts we needed in stock prices were very Good then on top we bought a 5 gal. Napa bucket which gave us 20% Off our total purchase, Saved us $40 bucks !! Thank you Napa

Very helpful staff. Prices are more than competitive for superior products. Batteries in particular are far more reliable with much better warranties, and installed at no charge. Highly recommended.

Very good customer service

There is a reason I have been going here since 2015 for all my car repair/maintenance needs. 👌😉

The guyz their are happy to help. Go see em for your automotive needs!

Best auto parts store in town!

Most of the time I love going in and Napa but one guy in particular who probably should be working in the makeup section at Macys knows nothing about vehicles and pisses me off every time I go in there so I rate this on this wonderful day 1 star only because I have to

I have done business at your store for several years and have received courteous and helpful service. I asked my wife to pick up a few items today and the man who waited on her was rude and would not look up my ag tax exemption. His comment was “This is the best we can do.” He made my wife very uncomfortable.

Great experience today. Went in for replacement brake light. They were very helpful. Had the part I needed and even installed it for me. I’ll be using them for all my car needs.

I receive great service every time I go to Napa. Thank you Alan Deel for going above and beyond! You’re kindness and professionalism shows in your work. I appreciate you!

Dalton was extremely helpful in getting my brake light fixed very quickly. Thanks so much for the friendly help.

I needed a new car battery early on a weekday morning, and these guys jumped on it and finished in less than 15 minutes. They were thorough and careful in cleaning the cables and doing whatever it is they do with the cars computer. No hype or hard sell, just get it done.

Great new location. They are aiming to please.

My battery died on my on my lunch break and I got lucky that a good samaritan took notice of what is going on and pulled his car next to mine and offered to help. Turns out his name was Quentin and he works at this Napa. He was so helpful and got my car started so I could get back to work. When I had the chance later that afternoon, I asked a coworker to jump start my car so I could get over to Napa to buy a new battery. Quentin was back at work by then too and again was very helpful. He replaced the battery and cleaned the connections on the cables. He also ran some diagnostics and determined that my alternator was going to need to be replaced soon too. He helped me price a new alternator and determine if I should do the repair myself or have it done. I am so grateful for his prompt service and positive, helpful attitude; I will definitely be a loyal Napa customer going forward.

I purchased a serpentine belt from Napa in Kerrville Texas. The guy at the front desk said it had a lifetime warranty. Few weeks goes by the belt breaks and gets shredded. I come back asking for a new belt they don’t have one in stock so they have to order it the guy said it will be in by Friday morning. I come back Friday morning they tell me that it’s not under warranty that my pulley was seized. Don’t believe in the lifetime warranty BS. Go to O’Reilly’s they are more accommodating to their customers.

Fair prices and first class service, my new go to auto parts store.

I stopped by to get hose made up. I ask for a banjo fuel fitting. Got a deer in the headlights look. No body else in store, counter help didnt even bother trying to look it up.Carquest knew what I wanted, and had it.

Friendly and knowledgeable staff! On stop for all my auto parts needs.

CHRIS AT NAPA KERVILLE WAS SO FRIENDLY HELPFUL !! A+ service from start to finish! Filled my windshield fluid replaced my windshield wipers and the battery in my key fob!!!! Thanks Chris!!

Went to get light bulbs for the headlights that we got to replace the ones on the truck. The sales clerk was very helpful.

Professional prompt and courteous. Thanks!

Helped my daughter with her alternator while she was away at school.

Everyone was friendly, and helped me make a decision on buying 2 batteries for my old Ford F250 diesel. In fact saved me almost $40 over their competitor around the corner.

Great customer service

They helped me make a gasket for my sewer pump

They help replacement of wipers and small items.

Nice store and good selection

Good auto parts store

Poor customer service. Told me they had the part, then tried to substitute another saying it was almost the same. Then questioned why I needed something so specific.

Very friendly and helpful staff

Great service.

Part needed not available

Great service

Helpful

👍👍👍👍