My experience shopping here was wonderful! Missy helped me out and was so extremely knowledgeable (and talented) . Thank you for being so helpful. I love this place!

Wonderful customer service, I think every employee helped us with our needs as well as entertained us with those killer personalities. Great experience. My nephew had a ball while learning.. We will be back.

The prerequisite to work here is to not give a darn. Ive been here several times and each time Ive gone the employees were equally unhelpful. It seems that they are in competition with each other to avoid coming up with solutions. You can save your time by taking this advice straight from the mouths of thier employees, Nope, we dont have it. You can go online and see if you can order it. Trust me when I say, the majority of what they do have can also be bought online and Amazon will be less expensive and it will arrive in less time. So, having a brick mortar shop is useless when its employees are there to send you online to shop. Its ridiculous. Very disappointed.

This place was amazing. We went there for my soon to be middle school son who will be taking guitar when classes start. I told Missy (spelled correctly?) what my budget was. She was knowledgeable, kind, and patient—everything you want in a salesperson. We had a great experience and bought everything we wanted without breaking the budget. Everyone there, as a matter of fact, was helpful, but she was the one who truly worked with us.

Keith has a great attitude about his duty and repair guy.He is off Thursday and Friday so maybe try him during the week.Everyone else was super helpful and willing to support your questions.

Very helpful and nice. Ibe never seen such a massive variety of guitar strings, so I wanted to try some new strings the ones Id been using were dead and were always rough on everyones fingers, but one of the employees suggested one of the Martins after I explained the light ones had a buzz like sound and I didnt like. And I took his work on the medium custom strings and Im telling you I share they tune better and almost instantly theyre durable but soft on your fingers and they are the best strings Ive ever used definitely love this store and staff they know what theyre talking about

This is a nice clean guitar center with a very welcoming staff! Always a fun place to go shop, and talk to like minded people.

I had $4,000 in cash to spend on some gear. Walked in the door to Guitar Center and they asked me to put on a mask. I asked Why? They had no good answer. I gave them the appropriate salute and left the store. Over the years Ive spend many thousands of dollars at Guitar Center. Never again will I spend even a penny in that place. What a horrible and subversive organization.

I paid for a Platinum set-up for my Gibson Les Paul and the guitar tech put the bridge on BACKWARDS.

I spoke briefly to a very friendly guy named Brandon, who was very knowledgeable of guitars and interested in helping me find the guitar I wanted, not in making another sale. His candor and patience helped me to make a decision to purchase my new guitar with his expertise at the Guitar Center.

Friendly helpful staff. Help me get my gear in my car.

Friendly staff with good selection and prices of instruments - not just guitars. Had the Platinum Service on my 1967 Yamaha 12 string. Straightened the neck, lowered the action, cleaned frets and fretboard, polished the body and, new strings, all for $79.00!! Keith knows what he is doing...

One of the better GCs in metro ATL area

Good environment ! I came for new strings and a new amp and got what I was looking for.

Good selection of instruments and supplies. Vinyl as well, but all new LPs not vintage.

Always fun to look around and try stuff out.

Great deals, great products. They are owned by the same company as musicians friend so the coupons are interchangeable.

Normally when we go in a team member quickly approaches my son and I and asks us what they can help us with and they help us get what we need and we get out. Today different story. One particular employee didn’t listen at all and also over charged us for my sons amp and when I went back in he insisted it was right. When the manager looked he said I was indeed over charged and apologized. The employee who wouldn’t listen to my son and also tried to over charge us was all over the place and wouldn’t listen. Again normally our experiences are great. Not sure what went wrong with them today

First time here, and let me tell you they had about everything you could imagine from different instruments to DJ equipment,stage lighting plus alot more. Definitely a place to check out

Marcelo was a great help, very knowledgeable.

I am completely blown away. I have bought numerous strings,accessories, and gear from G.C. Over the years. I visited the Kennesaw location, looking for a new Martin or Taylor. I was approached by an associate and he walked me to the Acoustic room. The manager was behind the counter with another young man and never acknowledged my presence. The young man showed me a VERY slim selection, and tried to sell me a Breedlove after I told him I had one and was looking for a Martin or Tayler. After that, he walked out saying, “ if you want to play one of those I have to get my manager.” OF COURSE I WANT TO!! I told you I was looking for a Martin or Taylor.!!!! So, I walked if of the acoustic room, and found him behind a set of drums with the other young man. After I stood there again without acknowledgement, I asked to play a Martin. The manager replied yes, and got up seemed aggravated. He unlocked 2 Martin’s. No questions, no concern as to answer any questions I had. I asked about the differences between Martin and Taylor’s wood, he responded, “ I’m a drummer, let me get my guitar guy.” Seemed to be desperate to get back to his drum jam session.Gets better..A young kid comes in, starts fixing the tags, says nothing. So, I ask a few questions to see what he knows, benefit of the doubt. After trying to get some help, we left. Walked around to see if the manager would say anything, then walked out. No one spoke. So, today, I purchased a Martin from Ken Stanton spending $1400+.Guitar Center, you lost my business. Due to, lack of management, and competent staff.

Melissa helped me with a couple of questions I had about acoustic guitars. She is VERY knowledgeable! Helped me pick out a guitar to suit my needs and helped me learn a lot about them. 10/10 will always go back to see her for my future guitar/gear purchases! Goes above and way beyond for her customers!

Jack was super informal and took the time to go through different equipment with us. He was aware that we werent ready to buy anything that day, but still too time to help us thoroughly. We will be back to buy from him. Go see Jack if you need help. Real nice guy!

Excellent selection of instruments. Great staff.

Brandon was a huge help all the way through my purchase for my sons first Gibson. I wld recommend this store in Kennesaw, GA to anyone !!!Brandon thanks for all the little extra you did for us !!

Great. The desperately need a better selection of bass and guitar strings. (both electric and acoustic) Other than that, great customer service, great store. -

Not a wide enough pro audio selection

The Kennesaw Guitar Center 🎸 is hands down the best one in the area. 6 weeks ago they only had 3 of the 4 speakers I needed, found the 4th one in Marietta, let me pay for all 4 at once, and made sure the other store had the 4th waiting when I arrived.Last week I ordered an expensive cardioid microphone online and it was on backorder. These guys canceled the other item and sold me a comparable one from their inventory so I could record the same day.If you need something from Guitar Center and can tolerate the drive, just go straight to the Kennesaw store. You wont be mad you did.

Wasnt impressed with the condition of their new guitars

The customer service here is pretty darn good. I came in knowing nothing about guitars and left with everything I need to get my little rockstar rolling. This is our new place to be.

I dont know how places like this are still open. I try to give them my business to be told out of stock, we can order and have it shipped in a week. I guess Ill throw more cash at Amazon and save time/money/effort

They had what I wanted.

Good place, respectful people and they do what they can to best satisfy customers

We went here for advice on a purchase. They didnt try to upsell us. What they recommended was perfect for our setup.

Manager Brandon is an asset to this store. He is very helpful and goes out of his way to make and get things right. I can always trust his help. Employees have also been very attentive.

Limited selection, no one offered help upon entering, very messy floor (had to step over multiple cables). I will be looking elsewhere for a guitar.

I have my cherished 1985 Gibson that was a present from my dad. Needed some setup after all the years and Jason completely revived the guitar. I will be bringing some more setups his way. Thanks so much !!!!!! Kyle

Easy pickup for online order. Same day!

Great selection of guitars. Knowledgeable guitar teachers for lessons. And a real beauty that catches my eye every time I walk by her. Cant help but smile every time I see her. She hangs out on the back wall next to all her other telecaster friends.

Great customer service and knowledge. Not order takers, but pros who have the right answers. I needed advice on how best to connect a portable piano to a mixer 50ft away. I didnt get the associate name, but he also played in a band....helped a wedding DJ over 62 with a problem. Thanks so much.

Always a good place to waste some time playing great guitars.

I spent about 45 minutes at this location this morning, and was never acknowledged or greeted by staff. Not once.The store wasnt busy at all. I saw three or four other customers the whole time I was there. I literally never saw an employee.Another customer came over and asked me for help with keyboards. He knew I wasnt an employee, said I just seemed knowledgeable. Sales staff didnt notice or care that I was doing their job for them.Credit where due: they actually had a decent selection, which was great for being able to check out the touch and feel, and compare different options.But I cant get over how disinterested the sales staff were. I went prepared to drop hundreds of dollars on a midi controller. They clearly didnt care about actually getting money from me today. So Ill be buying from a locally owned store that will appreciate the revenue.

Very friendly and helpful staff!

Heaven! All the staples. Not quite as big a selection at this store but almost anything you would need. Great and knowledgeable staff. Competitive pricing. Sign up for emailed coupons and promos. Very convenient location!

Friendly and helpful! My guitar was restrung in less than 5 minutes! I got to beat traffic and play sweet tunes!

I moved away from this area about 4 years ago, and had no idea that they had torn out this wooded area and made this shopping complex. But this Guitar Center is actually really nice. From outside it looks like its going to be tiny, but it has a little bit of everything and has a pretty nice setup.

Kennesaw has one of the nicest crew of workers Ive dealt with.... very friendly and fun people. Im a big fan of Guitar Center in general, but this one is tops

Best Guitar Center ever

Devin was super helpful working with me to find a great price on a new keyboard for my kids for Christmas. He spent a lot of time making sure I got exactly what I needed. I will definitely shop here in the future!

The guys here know their stuff! So thankful for their guidance in building an outdoor sound system for our church.

Very clean and expertly organized. The employees are great and very helpful. I will definitely be back to get more gear!

I recently bought an acoustic guitar from this place, and was blown away by how helpful the staff was. If youre in the market for a new instrument, or just want to learn about music in general, this is where you need to go. The employees are genuine, and will not push you to buy anything. A special thanks to Mona in the Acoustic Room for helping me find my amazing guitar!

Great selection and very helpful staff.

The guy that helped me was really helpful. I explained my needs and he provided me with options and recommended his pick, he never tried to sell me more than what I went for. I did buy some additional accessories and he was kind to retrieve all for me. This is what a salesperson should be, that is, a sales and a person.

The go to place if you need an overpriced cable for a gig but unfortunately at this location thats about it.Guitar Center was once the place to go for knowledgeable professionals to help with technical questions and great reccomendations on gear. Lately its a rarity to find anyone that has any clue how anything in the store works and almost any specific item Im looking for I get a half hearted, I can order it online for ya. I was willing to pay too much for something to have it now, not wait 3 to 5 business days.Its worth the drive to the Marietta or Atlanta store for better service and more knowledgeable staff.

Wonderful music store! Had plenty to choose from, I even found a banjo or two in the acoustic room. Wonderful atmosphere in general.

Went to Ken Stanton which is right down the street but they quoted us $200 something for this guitar string repair plus were going to have to ship it off... so we went to Guitar Center to see what they said... $40 something and about an hour later it was fixed! These guys know their stuff!!

Jared at the Kennesaw Location was very professional on the phone and to be honest, he was genuine about his customer service. That is pretty rare nowadays. He helped me over the phone with my questions and needs, and Im sure he would do the same for others.

BUYER BEWARE!THIS STORE DOES NOT TEST THIER USED GEAR BEFORE THEY SHIP OUT FOR DELIVERY!!!So as a long time Guitar Center customer I thought Id order online while in the market for some good condition used studio monitor speakers. What a mistake!This store advertised a pair of great condition, like new perfectly working and tested used pair of M-Audio Studiophile BX8s.I was stoked at first to receive them when they showed up in a pretty timely fashion but I was soon disappointed once I opened the package and plugged up.Not only did one of the speakers have more cosmetic wear than depicted in the advertised photo but... IT PRODUCED NO SOUND! The monitor turned on as indicated by the blue led light but no sound AT ALL!The other monitor was cosmetically in fantastic condition, turned on, had sound but... THE WOOFER WAS CRAZY DISTORTED AND UNLISTENABLE, COMPLETELY DONE FOR! Definitely on its last leg.I was extremely disappointed. I felt hustled and lied too. Totally not as advertised AT ALL.When I called the store and told them about the issue they totally confirmed that at their particular location they supposedly only test used gear before they buy it AND NEVER TEST BEFORE THEY SHIP OUT TO CUSTOMERS WHO BUY ONLINE.THE WORST.I will be returning these junk pile Speakers to my local Guitar Center first thing tomorrow for a full refund.

The staff is not very energetic or engaging, I was ready to buy a Taylor 12 string, had the money in my pocket and they had the very model that I wanted. They never took the time to get it off the wall and let me try it out. I got the guitar at a local competitor.I had to give these guys a second chance and this time around they went out of there way to be friendly and I ended up buying a Martin guitar at a fantastic price. Cudos to whoever has transitioned this store, it has a totally different vibe now. FANTASTIC

Meh... its a guitar center, your typical no service as you wander around looking for the stuff you came in for while all the employees try to avoid you. I guess their discussion was way more important than me.Had what I needed and I gave them money for it...pretty much it.

Good service and selection.

The staff helped me suprise my 5 yr old for his birthday with a new Guitar to match dads. We are forever grateful for the lasting memory you helped us create. He cant wait to start his lessons there

The experience was great. They had what I needed at a decent price and the live music was awesome

I LOVE my new toys. Love the new GigBAR2. My events will now look more professional 😎. The service I got was EXCELLENT. Thank you!

Sam Ash or Ken Stanton is better. More knowledgeable staff at Sam Ash or Ken Stanton. Guitar Center sale prices are good for stocking up on strings. But thats about it... If you need gear shop Sam Ash or Ken Stanton. More knowledgeable staff and more helpful.

Could use more of a selection of acoustics.

This particular location has been a cut above the rest. Donovan in particular was very helpful today, but the whole staff is friendly and attentive. Worth going past other stores to get to this one.

Preston was a super helpful. Awesome experience, he saved us $90 between black Friday and floor model discounts. I highly recommend him and this center.

Great customer service!Guitar Center does it all from replacing strings to selling high end guitars. This place is good for beginners up to professional musicians. They also have drums, keyboards about anything a musician could want.

Just Sweet. Drums on sale. Great place to hang out and play different instruments. Staff was awesome and very knowledgeable.

Friendly staff helped pick out my first guitar

Very cool place whether youre a musician or not. Ive had the staff members help me several times and theyve always been very knowledgeable and helpful and friendly when I needed their help.

If you want a guitar this is the place! The employees are very knowledgeable and know how to play! I highly recommend.

Been going to guitar center for over 20 years. Its basically the same except for one glaring change. All the expensive guitars (about $600 or so up) are locked into their wall hangers. Sure you can get an associate to get one for you and then sit there awkwardly while they watch you, but who wants to deal with that? Musicians are insecure enough already.Heres the thing- guitar sales are in the dumpster. Even companies like Gibson are going bankrupt. You know what else is in the dumpster? Brick and mortar retail.So wouldnt it be in the best interest of guitar center to afford the opportunity that I had as a kid to feel and hear the magic of a high end instrument to the next generation? It was so exciting to spend 30 minutes or an hour with the handiwork of a master craftsman, to fall in love with it, and know that one day Im going to buy this.As an adult with discretionary income, when I buy a guitar, I shop online and figure out what I want before I ever step foot in a store. Just like every other adult with discretionary income. In other words, a room full of guitars is not for the person thats ready to drop 5 grand on a guitar today. Its for the kids.What made guitar center so great was the access that everyone had to come in and experience the differences in character and tone and feel of various guitars and to figure out what worked for them. What moved them. Revoking that access just seems like a shot in the foot of a seemingly doomed business. And for what? Are people in Kennesaw really grabbing guitars and bolting for the door? Is it to prevent minor surface damage? If I buy a guitar Im getting a brand new one from the back, not the floor model...I brought my son here to try to impart the excitement and wonder that I found in a guitar center as a kid, but was met with the quietly adversarial restraints of an business that doesnt seem to understand the importance that playing the long game has to its survival.Two stars instead of one because nobody hassled me to buy anything.

Awesome helpful workers whom strive to see you through till the end. Helped me get what I needed. Made sure it was the item. Back I was playing again withing a few days!! Dont hesitate to ask any questions to them.

Have made a few purchases here.. Usually catch the sales... Emma was very friendly and helpful... Will be back

Staff liked to stand in the middle of the store and chat with each other. Didnt receive a welcome or a goodbye. Played a 1700 tele was never asked how I liked it or if wanted to try anything else. I couldnt even get an employee to help me put the guitar back on the wall.

I will start my review by saying that the customer service representatives that I have encountered at this store have all been incredibly helpful and kind. My issue is with my last two attempts to buy used gear from different stores and have it shipped to this location for local pick up. A few months ago I attempted to purchase a Gallien Krueger bass amp that was listed used at a different location and have them ship it to this store. I came into this location and paid at the counter so that they could transfer the funds to the appropriate store so that it could be reserved and shipped to my location. Upon paying for it, I was informed by a member of the staff that I would have my amp within a few business days, give or take for shipping. What actually happened was nearly a month of me having to call both this location and the location that had the amp on a near daily basis for updates on where my amp was. I was told multiple times that the funds were not properly transferred between the stores, I was also told on at least 3 separate occasions that the amp had already been shipped, only to be told the next day that the Kennesaw store STILL hadnt transferred my money properly and that the amp was still sitting in Michigan. I also lost count of the amount of times I was given the phrase Let me look into that and call you back only to never receive a call back, it must have happened at least 6 different times. So after this experience I was skeptical of buying used gear through guitar center, but I recently found a great deal on a used Legator Ninja 7 through a different store and decided to give them another chance, so I purchased the guitar online and set the shipping preference to be delivered to the Kennesaw location. I went in to pick up the guitar and it turned out that it had not been packaged properly and the finish had been damaged in shipping. There was about an inch wide crack in the paint near the corner of the top hip with about a quarter inch of exposed wood. Now clearly I cannot blame the Kennesaw store for the damage, it was clearly an issue with it not being packaged correctly by the store who sold it, but this blemish was still a pretty big deal for me. They offered to either give me the guitar for $50 off + a refund of the cost of shipping, but I did not want a damaged guitar and the discount was not nearly enough to cover what it would cost to have it professionally refinished, so opted for a full refund. I left the store feeling annoyed at the situation, but not upset at the store. What upset me is seeing that they relisted that same guitar back on the website the next day at the exact same price that I paid for it, using the old pictures that do not show the damage, and putting nothing in the description about the damage at all. Its shady and dishonest and leaves a bad taste in my mouth, and from now on I have zero interest in buying used equipment through Guitar Center ever again.

Great knowledgeable staff I usually go to Marietta but these guys were great as well.

As long as you dont mind waiting on the staff to finish their conversation about video games before seeing to anything you need. Also if you just bought a guitar or had one serviced, if it is behind the counter, it will most likely be picked up and played (badly) by a bored employee. I wish that some consideration by corporate for a self serve kiosk in there would be nice as the employees seem to be annoyed when asked to do their job.

This was well staffed music store with knowledgeable and helpful (not pushy) sales staff. The displays encouraged you to try them out and staff members were willing to look up additional information about products to make sure we got what we needed.

Sir Missy was so knowledgeable and helpful. She is a very talented musician and made my shopping very enjoyable!!

Customer service was good. They were helpful, knowledgeable. Not the best place to sell your used gear.

Everyone in the store was engaged with an employee and the questions I had were answered and I was directed to the correct product. Sales guy also suggested several add-on products to the sale, and as a Director of Sales for a major telecomm company, I appreciated his diligence and sales tactics. Keep rocking!! 🤟

Store attendants were not very helpful. Was walking around about 15 minutes before anyone asked if I needed help. Store was pretty empty when I was there.

Employees are helpful and friendly. Its smaller than most gcs Ive been to and may not have all the high end stuff that other locations might but has the essentials and then some.

Clean and well stocked with a wide variety of instruments on-site to play. The sales are the best times to get some great deals. Im a repeat customer.

Great knowledgeable staff & very friendly.

Was there for over 10 minutes looking at specific instruments, no one approached me to ask if I needed help or advice. Three employees, who clearly saw me, were just standing by the registers talking with each other with no customers. Once I finally walked up and asked for assistance the employee who helped was extremely knowledgable and answered my questions.

Very helpful staff the only reason not five stars is the original bass guitar I bought didnt work properly. But they swapped it out with no drama the same day.

Great products and great sales. The help is top notch for the most part. Bought this Epiphone and love it.

Went to get a Ukelele for Xmas gift...Mona was awesome! Over 30 years knowledge and even helped my husband with new strings! Love it when people get it and help you with what you need plus some.

Today, I went here for the first time and I absolutely loved my experience here - Very Welcoming place. The staff was so nice, professional, helpful and I could tell they really cared about their customers.If you come here I recommend you ask specifically for Missy! She truly made my experience here one to rememeber. She will take care of you. She was very patient, helpful, very knowledgeable, professional, and knew exactly how to take care of my care needs when it came to my instrument!If you want exceptional customer service, someone who is knowledgeable, and cares about your instrument as much as she cares about taking her cusomers then I HIGHLY suggest you ask for her!She wont let you down. This company is privileged to have her!Please come here. ❤

Friendly and helpful staff even though they are inundated with customers. Good selection of instruments and accessories.Purchased a heavy Mesa and they insisted on helping me with it to the car.

I bought a new Yamaha Guitar FG800 yesterday From Kathryn. She is very professional and polite, ...actually she was the only person who greeted me asked me how she could help. She said she is still new to the guitar business but, she worked hard to get my old guitar traded-in and get me the new one. Thank you Kathryn!

Novice to music, and have never played an instrument, however I was treated great and got a great deal on a starter electronic drum set. My salesperson Emma was awesome.

Good preview of what a musician would need if one ever wanted to become one.

Very disappointed with the level of service and lack of helpfulness. Cobb Parkway location is a hundred percent better. The staff seems to be more knowledgeable and willing to assist.

I love guitar center. Very chill staff who are very helpful and its always super clean. Many variety in instruments as well.