Had to give them 1 star to be able to post wish I could do negative stars. Waited 1.5 weeks for appointment. Arrived 9am for 9:30am appointment and went to breakfast. Returned at 12 noon to find no one had even looked at my car. Issues were not resolved and called to pickup car about 6pm. Greg who came in around noon was only staff that was at all friendly and tried to help. Will not return.

Actually, minus one star. My contact was a total disappointment. My Mercedes broke down 200 miles from home. This dealer told me could not look at the car for a month and a half. Then he added “We do not service older cars”. Luckily our Chicago Mercedes dealers are far more responsible and professional than this dealer.They were no help and no consideration for a stranded driver.

I purchased a new Mercedes GLE in October 2020. Over the last 9 months, my car has been driven 17k miles.I noticed the tires were very worn. We took it to our normal tire store and they stated the tires were too worn for 17k miles and should be replaced. I took the car to Orrin B Hayes Service Department today for the tires and they agreed they needed replacement.I was initially told they couldnt do anything for me, after some discussion they have agreed to pay half the cost for new tires.I am still disappointed I have to put any money towards new tires after just 17k miles, but happy with the compromise.

Orrin B Hayes has a fantastic service department, courteous customer service relationships, and a clean shop.

I have been a loyal Orrin B Hayes customer for over 30 plus years. My father also drove nothing but Olds. I have never felt taken advantage of until today. I currently drive a Mercedes C 300. The left side rear view mirror turn signal was not working and I called to schedule an appointment to have it repaired. Prior to taking my car in I had Googled this problem and found numerous videos showing how to remove the mirror housing and replacing the light bar. The repair was a bit more involved than my husband and I wanted to tackle. I also checked with several local parts stores and found the light bar could be purchased for around $60.00.. I scheduled an A service and air bag replacement at the same time. (The Air Bag replacement I have been waiting on since 2016.) I was told I had to replace the entire mirror assembly at cost of over $400.00. When I told Bill I did not believe the entire mirror needed replacement and suggested he watch the U Tube video he insisted the parts department had entered my VIN and it shows I needed to replace the entire mirror. Well of course it does! Naturally as par for the course they did not have the part and it had to be ordered. My question is why are there videos showing how to make this repair and why is there a part available for purchase to make the repair. I am not buying the fact they say the entire mirror needs to be replaced.. I understand a dealership wants to make money but there is a huge difference between $400.00 and $60.00. Bill did offer a reduction on the labor costs for the mirror. WOW! How about not taking advantage of me and just replacing the light bar rather than the entire mirror assembly? Why would a part be available if it cant be used? It makes no sense. The standard now is having to wait over 2 weeks to get your car in for service. To say I am disappointed is an understatement.

Didn’t have a good experience here. Staff is not showing welcome

Just needed a walk through for an SUV I purchased from a private party. They were very helpful & thourough.

Be very leary before proceeding to get work done with Orin B Hayes service in Kalamazoo MI, and I would suggest receiving quotes from other dealerships even if it takes a drive. I have had multiple experiences with them in terms of repairs where they talk about all the fees they have to charge before they even know what is wrong with your car and is very much so in the business of profiting rather then giving you the gushy comfort feeling that they have your best interest at hand. Unless you need a dealership repair due to programming they have on their machines, look elsewhere.

I drive from Elkhart, In because of the top notch service at Orrin B Hayes. I value that I am treated with respect and kindness

September 2018 was towed to this Mercedes service center .... had received contaminated diesel fuel from Marathon service station in nearby Portage. Left vehicle several days .... in my opinion they never completely repaired the engine, only replaced filters & drained contaminated fuel. After $$$$ & days was advised good to go. Did continue travels & same fuel engine problem resurfaced. They advised that if engine did work normal could continue trip. Took it to my Mercedes service center when home & they had to properly do the repair, drop the tank, fully flush & clean, replace filters & rail, etc. More $$$$ .... thankful that my insurance carrier covered all (Incl. first repair attempt by Mercedes in Kalamazoo). Would not go to Mercedes in Kalamazoo again.Grateful for headquarters Mercedes roadside assistance & for their service interruption coverage also to Laval Mercedes service center who completed repairs properly but NOT Kalamazoo Mercedes.

Most often, MB owners need a great indie mechanic because the dealer is referred to as a stealership. Not in SW Michigan, you dont. The MB service provided is 2nd to none and they are honest and reasonably priced. Bill W, the MB service advisor, is simply the best. He will tell you exactly the way things are and what its going to cost. No surprises when you get there! I would HIGHLY recommend Orrin Hayes to ANY Benz owner. I have had three (C, SL, and SLK) and they have kept all three in top shape and more importantly, got me back on the road quickly!

I would like to say this is for Hayes Mazda. Frank our salesman was great. Very informed and knowledgeable. Excellent Walk through service on equipment and tech package. Great small townpersonable service!! Smooth financing transaction and great vintage style facility. We will be sending this franchise a lot of referrals.

Old school meets new as this dealership in old downtown area with a modern showroom and product!!!

Very pleasant and courteous staff. I had to cancel the first appointment at the last minute due to my mother having emergency hip surgery. I was given another appointment for a few days later. When I arrived for that appointment I was immediately greeted with inquiries about my mother. I was taken aback because I had forgotten I had even mentioned it! Oh yeah, the work was done promptly and professionally. Also, I really appreciated the ride to and from work on my time. I didnt have to wait for a scheduled shuttle. Adam was a pleasant conversationalist (even though he doesnt like his name which is a great name and what I named my son!)

I have had awesome customer service with Hayes! Kal has been a great salesman, has kept in touch very frequently after I purchased a used vehicle from them, making sure the vehicle was up to par and I was satisfied. And offered to have anything fixed free of charge. Would highly recommend!

Friendly staff and nice facility.

I could not possibly be happier with the service I received when buying a new Jeep at this dealership. At most dealerships, after buying several cars now, I find that you work with one salesman and they go back and forth to unknown entities, bringing you information to and from. We worked with Marty and he personally introduced us to each member of the team and they spoke with us personally from finance to the service department for our old car trade in, even the manager herself! I felt completely respected, valued and as though I truly was the top priority in this buying process. If I could rate higher than 5 stars I WOULD!! This dealership is incredible and has won my familys business for good. We got an amazing price, the exact car I wanted and the best customer service experience I think I have ever had. Marty was exceptional as was his whole team. If you are looking to buy a car, this is the only place to go!

They are absolutely the very best

A great experience was had at this Mercedes dealership in Kalamazoo. I had my 5 year old son with me, and they had toys to keep him busy, and the parts guys took him for a tour of the shop. Fantastic! Thank you so much.The service manager was great, and he also took care of a couple of recalls on the car.A fine experience overall.Regards,Jason

Always an excellent experience here. Since they day I purchased my vehicle everyone has gone above and beyond. Bill in service is without a doubt the best service manager I’ve ever worked with. When you buy a Mercedes you expect a certain type of experience, and Hayes does not disappoint.

I love this placeAlways cheap and quickThank you so much

A highly preferred service department for for general Mercedes Benz care and upkeep. Bill in the service department is very professional and competent about Benz vehicle maintenance. All repair estimates were exact, detailed, and completed in a timely manner.I highly recommend Orrin B. Hayes Mercedes Benz to anyone looking to purchase or maintain their luxury vehicle(s). Orrin Hayes Mercedes Benz is my personal and only service dealership for my Benz. Well made and well done.

I take our Benz there for service. Great service dept. Highly trained technicians. Great communications with customers. Managers try their best to help you. Very polite & friendly.

My experience at Orrin B. Hayes was excellent. Chris Springsteen was honest and genuinely listened to my requests. We found the perfect SUV which met all of my needs. I’m quite detail oriented and he was patient throughout the whole experience. I highly recommend OBH and their entire team. Thanks for everything!

What I really appreciated about the purchase of my Mazda 3 was the fact that our sales manager, Bill Tower, showed us how everything worked on our new car. He treated us with such respect that I was actually surprised. Our last purchase was from Mini Cooper in Grand Rapids where we were treated with contempt. But Orrin B. Hayes treated us with respect and I drive my new car with confidence because of Bill Tower. I love my car even more because I was valued as a customer.

Highly recommend this dealership service department. Very nice and caring for their customers. Got headlight replaced and it was done in a timely manner plus they washed my car too. Nothing bad to say about this service garage.

Your sales associate Joseph Lawrence is awesome, went in for some basic info and got more than we could have asked!

I recently had a very poor experience, but was very impressed by the attempt of the owners to make things right. They definitely care about clients satisfaction and the dealerships reputation.They were really super at communication, were kind, and so far, so good! Theres still a few loose ends, and the final outcome has yet to take place, but things are definitely moving in the right direction.Thank you for helping bring back the dealership I thought I knew!!!

I recently had Orrin B. Hayes repair the body of my 2013 Mazda. Their service was really an enjoyable experience. They guided me through the repair process an displayed a level of professionalism that set me at ease. My repairs were finished well before the projected time frame and I was back in my car in little to no time at all! Thanks for making my experience less stressful and I look forward to doing business with you in the future.

Service has been great! Bill in service always takes good care of me and keeps me posted if I am waiting for my car. Waiting area is comfortable and neat and the whole building is nicely done. I look forward to doing business with Orrin B. Hayes.

I was able to promptly schedule a recall repair on my vehicle. They handled that and an oil change quickly. Pricing for full synthetic oil change was very reasonable. They are conveniently downtown, and the service folks were great.

Called on a Saturday to setup an oil change and was told Mazda service was closed and told to call back on Monday at 7, called at 7:20 and was told no Mazda folks were in and to leave a message and they would call back shortly. They havent called back, its been a week, I think its safe to say they forgot. I gave them two stars as when I bought the car there the buying process went smoothly.

My recent experience at Hayes Jeep was excellent. James and Joe were friendly and got my vehicle in quickly. The parts department was great and even showed an awesome Jeep hooded sweatshirt that I purchased for my son! I always get my service needs met at Hayes Jeep.

Bonnie was great to work with.

My salesman was very helpful and accommodating. He helped me get the vehicle I wanted in the price range I was comfortable with. I have dealt with Hayes before; I’ve leased three Jeeps in the past. I have always been very satisfied with the service I received.

Dutch was super helpful when it came to deciding which Jeep was the perfect fit for me and my budget. Great service from everyone I came in contact with as well. Thanks for finding me the perfect Jeep!

I needed to get my rear bumper replaced after an accident. Amazing customer service and my appointment was quick. When I picked up my truck not only did they do an amazing job with my bumper- they detailed my truck. I would highly recommend their services to anyone! Thank you!

Ive been using the Mercedes service since 2007. Bill and his crew do an outstanding job! I highly recommend them!

Greg Muck personally helped me out with a situation with another dealer in town. I was being charged for something that should have been covered by the recall on my vehicle - Greg made a phone call to explain the situation to them when this other dealership wouldnt listen to me or return my calls. I appreciate everything that he and his team have done- they are great to work with I definitely recommend them to anyone looking for exemplary service!

I love the salesman Marty Bender. He is not pushy. He listens to what I want. This is the second car he has sold me and I hope he is still there if I ever decide to update my vehicle.

Great dealership! Salesperson was straightforward, friendly, and very helpful through the entire buying process. Service department is thorough and communicates very well throughout the service appointment. Would definitely buy another Mercedes from Orrin B. Hayes!

I couldnt be happier with my experience! The best dealership in the Kalamazoo area. They really care about creating a lasting relationship with their clients. Make sure to ask for Frank!

I would like to give this place a good review, as most of the people here have been pretty friendly. But I have absolutely never experienced such difficulty in trying to get a non complicated procedure done on my car. I have returned 3 days in a row and things still havent been fixed. I have never been so frustrated with a service shop. If I wouldnt have already paid for everything then without a doubt I would take it some place else. I do understand that things happen, but I should not have to come back 3, and soon 4, times to get it fixed.

Thom Jones is a great salesman. Less of a salesman and more of a friend looking out for our best interests. He put me in the perfect car for my situation and made the whole ordeal very easy. He always goes above and beyond and makes Orrin B. Hayes my trusted dealership.

Great place to buy a vehicle. Salesperson was very responsive, professional and knowledgeable. This was our first purchase from Hayes Jeep and would highly recommend them. Will definitely buy from them again in the future.

This is an awful Mercedes Benz dealership. Bill in the service department is rude and never seems to care customer’s need. Both sales and service departments are not responsive at all to my request. The only time they were nice to me was when they tried to sell a car. I’ll drive an hour to Grand Rapids and will never go back here. I wouldn’t recommend anyone going there, take your business somewhere else!

Went to just look at a vehicle. Bonnie helped us. She went out of her way to show us different cars. The weather was not that great. She was no pressure and we ended up buying that day and drove it home! Very happy.

I was referred here from my small town dealer in Hillsdale for a recall repair as the Hillsdale dealer was not Mazda certified. I figured if the dealer referred them they must be good. I was very satisfied with my service from beginning to end. When my vehicle was finished, the main exit to Michigan Avenue was blocked by a large service truck so I was allowed to slowly drive through the service garage and immediately out on to Academy Drive, which is a two-way street one block south of Michigan. Id definitely make them my go-to for car repair if I wasnt over an hour away.

I was a new customer having bought my car in Florida. I called for service and was promptly scheduled. All the people were very nice and knowledgeable . Im looking forward to my next visit, maybe hopefully just for visiting.

Excellent team! Very helpful in getting us our 2018 Jeep Cherokee. Thanks to all at Orrin B Hayes! I’ll recommend you to everyone. Thank you again.

Melissa was awesome! The whole team did everything they could to get me into my car. Definitely would recommend Hayes Jeep to my family and frineds.

Ive purchased 3 new Mercedes from Orrin B. Hayes because they do it right. Always easy, never a hassle and whether its sales or service I always feel like Im getting a fair deal. Thank you!

Orrin B. Hayes Jeep on Stadium Drive has terrible customer service. My wife took her Jeep Grand Cherokee in for service and asked the service guy, John, to program a new key fob due to issues with the one she was using. She had called previously called and and was quoted $160 for a new fob, and $40 to program it. The parts guy, Jeff, said they might try to charge more for diagnostics, but it was not needed. Again, my wife asked John to program a new key (only). Two days later they still have the Jeep. My wife called and spoke with John in service. Apparently, the bill was now $295 with $95 being for diagnostics, which she did not ask for. She stated John was very rude to her on the phone, and kept asking her....so what do you want to do. She told him what Jeff in parts had said and he became very rude and said, Jeff doesnt run my department. Now were on day three and still no Jeep. My wife called this morning to ask about the Jeep, and they had not looked at it. Wow ! Orrin B. Hayes used to be quality and service. Now they have a rude service guy (named John) tearing down the reputation they spent years building. Maybe John needs some additional training on how not to act like an idiot on the phone. We will be picking up the Jeep in a couple of hours whether they have looked at it or not. And, no we will not pay the additonal $95 for diagnostics when we told them what we needed, and what the problem was..... and then specifically requested a key fob, and programming ONLY. Orrin B. Hayes will never see us again. You cant swing a dead cat without hitting a Jeep dealer ..... well find another one.

Took my car in for a headlight assembly replacement. Work was good and they fixed sooner then expected. The lounge to wait for repairs is outstanding and everyone was nice and talkative.

Good service experience.

The parts Guy was very patient, helpful and knowledgeable, in locating a certain car part for us. His effort in seeking the correct size was liken unto finding a needle in a hay stack.

Service Advisor Larry Lavin was friendly and efficient while checking in my new Mazda for an oil change. He also offered several helpful suggestions regarding the maintenance and operation of my vehicle.

This is the worst Mercedes Benz dealership I’ve been too. I’ll drive an hour to betten imports in Grand Rapids before I’ll go back here. It takes at least 2 weeks to get a service appointment and Bill in the service department never seems to be in a good mood. I can call Betten and get in that day or the next. Wouldn’t recommend anyone going there, take your business somewhere else!

The workers are so nice that we bought a CX5 crossover that we love ... definitely worth checking out if you’re looking for a new ride..

I had collision work done for my car after an accident and Im glad I came here to get it fixed. Mary, the body shop manager was very nice and caring and my car looks beautiful!

I just got my Mazda out of the body shop. They did a great job and Mary at the desk was great to work with.

Was estimated to take an hour and a half on the work for the recall and it ended up taking less than half an hour. Very quick and easy getting it in and out and no paperwork for the recall required.

Everyone was polite. Very quick to diagnosis my car. Accommodations were very nice.

Great service, friendly people working. Best experiences at a dealership Ive had, and Ive bought 2 cars from them, as well as parts and service.

Service was done quicker than time quoted, nice waiting area. Would be 5 stars, but there is no diaper changing station at all - not convenient for parents with little ones in tow.

Our 7th Jeep with Orrin B Hayes. We would never go anywhere else. Service is always outstanding. Bill Tower has always taken such good care of us!

The owner is a control freak who likes to play mind games with his wife on people. They played mind games with one of my employees and I dont take too kindly to that. I also dont recommend Stafford and smith

I drive an older 2003 sprinter van and after it broke down in the middle of a road trip I had to call a few different places to find a shop capable of repairing it. This happened on a Friday. First phone call they said they can fix it but they were booked till thursday. Not ideal but we say ok. Then on the second phone call they say because its older they might not actually be able to fix it because of technology or whatever but they understood we were out of state so they said they would try first thing Monday to see if they can even do anything with it. We call Monday afternoon and they just repeat they are booked till Thursday. Ok? Thursday comes along and they say sorry we cant fix it. Literally wasted 6 days and so much money on hotels for no reason so now I come to tow the van to a different shop and its parked in the same awkward parking spot so I think instead of towing it to look at it inside maybe they used a portable scanner to scan codes out here? Dont understand why they couldnt do that first thing Monday like they promised. Mostly my fault for not finding a different shop earlier but they straight up lied when they said they understood my situation and would try to help me out. 0 stars

Good experience. Had to have airbags replaced for recall. Was told it would take about 2-2.5 hours. Was offered a ride when I said i would wait in the lobby and then it only took 1.5 hours for the repair.☺

Oil change, rotation of tires and everything checked quickly and efficiently! Staff has excellent sense of humor and extremrly knowledgeable!

I stopped in for an oil change and tire rotation. I was very pleased with how fast my service was. Everyone was very nice and professional.

My father is mentally ill. Hes been in and out of institutional care for a decade. A while ago he inherited some money when his mother who died. Yesterday, he called me and said that hed gone into a car dealership with $10,000, bought a car, and put it in my name. When I called the dealership, furious that they would take advantage of a sick, elderly man, I asked how this could possibly be legal. How can you take a mentally unstable persons money and put a car in someone elses name halfway across the country without their permission??? Frank replied, Its not illegal. I looked it up. This is an absolute disgrace. You cant take advantage of the mentally ill and then leave their children to handle the fallout because there isnt a specific law that prohibits it. How dare you take money from a mentally unstable person and tell their children that they should be grateful for the experience. This is fraud. It is abuse of the elderly and it is abuse of people who cant take care of themselves. How dare you try and justify your behavior.

The body shop did a great job w my Jeep. Customer service is excellent.

Friendly, fair, and knowledgeable Sales and Service staff. Orrin B. Hayes continues to exceed my expectations. Keep up the good work!

Got us in, got us out and work done as expected. Only complaint was that I received a recall notice the next day. I would think they would have known about this?

I own my own pre-owned dealerships in Plainwell & Allegan AUTOWEST but wife wanted new Mercedes-Benz ( gotta keep her happy) so we went to Orrin b Hayes and had the same great service I expect from my own store. Service was awesome, sales manager was easy to work with, they even stayed late. And offered a courtesy delivery.

Friendly, helpful service while considering purchase of car.

Fast, friendly service. Great staff. Have never been disappointed.

My vehicle went in a bay on Tuesday for a fuel pump recall and by Friday they havent even changed it. 4 days and nothing done!

They have very good service department they are very helpfull

Easy to set up an appointment, quick service, reasonable prices and answered all my questions.

Easy, quick and thorough, friendly and personable, one would hope that all customer services were as wonderful as that provided at Hayes, exemplary commendable experience, thank you.

I love my Mazda CX-5. The sales staff and auto technicians at Orrin B. Hayes are the best!

Good location. Easy access. Good service with a smile.

Smallest MB I ever seen

Like what I saw on the internet but have not personally been there.

Excellent and very friendly service. Hayes Jeep did a great job of refabricating and installing another bash plate onto my 2015 Jeep GC Diesel (w/ Off-Road Adventure II package and Quadra-Drive II). This was a DEF injector/line protector plate that I purchased from Shield Productions. Shield had misrepresented to me that their product would work along with the Mopar Rock-Sliders that are already on my vehicle, but Hayes Jeep figured out a work-around. Hayes Jeeps professional mechanic hammered flat an L in the 5 foot long 3/8 aluminum plate (without cracking it!) and secured the problem/now flattened side of the bash plate with self-tapping machine screws directly onto the underside of the passenger side Rock-Slider. They also efficiently performed some routine maintenance on my vehicle. Everyone at Hayes Jeep is always very informative and takes the time to thoroughly explain things to me. Hayes Jeep had previously installed my Mopar Rock-Sliders and two additional front end bash plates (Chief Products (Australian) Lower Front Guard and Sump Protection Plate). I will definitely be back for my next additional bash plate installation -- a Chief Products Transmission Protector Plate (just as soon as its back in stock) -- as well as any regular vehicle service/maintenance that is required.

Exceptional service, coupled with caring and knowledgeable technicians - it is always a great experience.

Very professional, knowledgeable, and courteous throughout. The dealers create a relaxed yet helpful atmosphere.

Great assistance with ordering a new key

All staff here are exceptionally friendly and efficient. I bought my Jeep here, and I come here exclusively for oil changes because the service and price always beats the stand-alone oil change places.

Had a problem with a rear window. They ordered parts and solved the problem quickly. Had my car back within 2 days.

Wonderful sales and service. Highly recommend a Mazda

Lots of great cars and costomer friendly

I am very happy with Hayes God service fast del livery of parts

It was Awesome! Very helpful . People were wonderful!

We were on the dealerships waiting list to get our murderous slash recalled airbag replaced, but somehow, we got skipped on the list. Isnt that just a peach?

The service and personal at your Mercedes dealer is nothing short of excellent. I have been using this service at this dealership for 19 years and have never had a bad experience.

Great staff and fast service. Very pleased

Always a pleasure to work with Hayes - great service & no pressure sales.