Thank you Kyle for amazing customer service. I love my new car!!!
Neil was absolutely great to work with for the purchase of our new Buick. He exceeded our expectations with his outstanding level of customer service and professionalism. We drove 2 hours to buy just from him!Would highly recommend Cole Automotive!
Kyle...Great sales guy...Was EXTREMELY HELPFUL in a purchase for my friend Michael...even 2 weeks after purchase they helped fix Something on His pre-owned Pro-X4....That Was Excellent And it shows Coles goes beyond Helping their customers up to and beyond the purchase date....Great Place and thats why this was Michaels second purchase in past 4 years....Thanks Again...Kyle 😎
Love dealing with Steve. Very helpful with what we wanted
Great dealership with great local owner. With most franchises under the Ce umbrella they are always professional and eager to serve. Very well run service department with professional sales and finance teams. Excellent culture and kne of Servant leadership. Stop in to any of the Cole owned dealerships for an excellent experience. If at the Cole Nissan dealership, say hello to Tim Cole and bring him some pretzels, he loves pretzels.
We walked into the dealership ready to be faced with hi pressure salesmen, and poised to run at the first sign of insincerity. We were won over immediately by Duane Shaw, and his personality! He was out to find us the best deal, and to make sure we were totally happy before we left that lot. He spent quite a bit of time with us, as we were a bit picky with our want list. He did his best to make everything on our list a reality. And best of all, he was not a high pressure salesman with a glued-on grin. He was a warm and sincere guy who cared about our situation, and we left feeling like we had made a true friend! And - we love our 2012 Ford Fusion!! Would I return to Cole Automotive for my next car need? You bet! And I will send all of my friends there, and tell them to ask for Duane! What a great guy!
The experience was perfect! If you are looking for a first class operation, then Cole Automotive on Stadium Dr in Kalamazoo is the car dealership for you. From the initial conversation with Jeremy Macon, we were treated with respect and dignity. The vehicle was as promised and then some. Jeremy and Cory went above and beyond to meet our expectations; the entire process was seamless and we will be back for our next vehicle. Thank you Jeremy, Cory, and Tony for all that you did to make our experience such a success!! I highly recommend the dealership and staff.
The Cole-Nissan Automotive group makes buying/leasing a vehicle a great and very easy experience. My wife and I have leased our last two vehicles each with them. Each time we get exceptional service and care. We feel that out best interests are priority when working with them. Jeff Long, in particular, is the primary reason we go to Cole for our car needs. He is extremely personable, cares about our vehicle needs, and makes sure we have the best deal. Thanks to him and the Cole Automotive Staff we will always be coming here to purchase/lease our vehicles.
I purchased a 2011 Ford Fusion from the Coldwater location and had a great experience. I never felt pressured and they provided me with everything I asked for. The purchase was quick and easy. Rita Dean helped me and she was knowledgeable and very easy to talk with. She made the experience great along with Derek who helped as well. I would strongly recommend checking out a car there and will definitely try and return there when I need a new car. Great work!
I have only had my new car for a week, but the entire process was painless and customer-focused. Making a purchase at the end of the month, Bruce and team hustled to find the exact car I wanted and even delivered it to my home 50 miles away. So far I am very pleased with Cole. I should have pressed for lifetime car washes because the bugs are out again!
It was a pleasure to work with Jeff Long, he made buying a car smooth and easy. The paperwork was ready when we came to pick up the car so all we had to do is sign, and then he went over the whole car with us before we left. He followed up with us the next day to see how we liked the car. It was great working with him!
I chose to buy from Josh because Ive spoken with him in the past and I found him to be honest, up-front, and straight forward. I do not have time to beat around the bush when car shopping and it helps when the sales rep gets to the point and the deal can be done. Great personality and he obviously knows his Fords. Courteous, helpful and pleasant.
Cole Nissan is the best dealership I have ever been to. Ask fro JEFF LONG. He is the best guy. He will work with you and helps to find the right car for you. I shopped around little bit and I found out that Cole Nissan have the best prices. I was out of town. Jeff helped to get my 2013 Altima. The cool part of buying my car was I basically did my whole transition through phone. They are so helpful. If I ever buy an another car, I will definitely buy from Cole Nissan. They are the best. A special thanks to Steve Schultz. He helped us with the finance and gave us a best interest rate. Once again thanks to all.
We had a great experience at Cole! We worked with Bruce and he was helpful and friendly. Everything went smooth with our vehicle purchase and we were in and out of the finance managers office within 15 minutes! Gotta love quick transactions! Cole was willing to work within our budget constraints and really helped us get the vehicle we wanted at an affordable monthly payment!
I worked with Jeff Long to find a newer Nissan Frontier. We did a lot of communicating by text and email to find one that I would be happy with. He had a 2012 shipped up from Virginia that was exactly what I wanted. I found Jeff to be very professional and courteous. I had the truck certified and am very happy with it. I would highly recommend Cole.
We visited other car dealerships during our search for a new used car. Coles Automotive was our favorite. The Ford brand is reliable. The sales associates were friendly, knowledgeable, and never pushy. Their price was on the low end of Kelley Blue Book, which we appreciated! We are very happy with our car purchase and would recommend them to others.
We just bought a new LEAF and could not have been happier with Cole Nissan. Steve was very helpful. He met with us multiple times, promptly replied to all of our requests for information, and provided advice whenever he could without ever trying to steer us into making decisions.We highly recommend Cole Nissan, especially working with Steve.
Absolutely awesome experience here. They made me feel like VIP the whole time. I walked away knowing that I got the best deal Im going to get anywhere, and it was very hassle free. They really seemed sincere in wanting to make sure I got the vehicle that fit what I needed and that I would be happy with. Im now recommending this place to all my friends who are in the market for a new vehicle.
Always felt comfortable. Wonderful salesman! He was very helpful, never made me feel stupid. Always polite. Very helpful on follow up!Ill recommend him to others.
I had an excellent experience working with Jeff Long. He was professional, cared about my best interest and my fathers. He did not show any ownership in the deal nor ever felt he worked hard for it thus deserving it. He thoroughly went through every detail of the car with me once purchased. There were follow up texts after a day with the car wondering how I was doing as well as the car. I had questions and he answered them immediately.For the entire experience I am giving Jeff Long and the Cole group a 5 rating. Buying a car can be exhausting. Jeff shared in the excitement with me as if this was the first car he had ever sold. It truly was a wonderful experience. I would recommend Jeff to everyone. Thank you!!
My experience with Nissan Cole was awesome. Jeff Long really helped me out with throwing out some numbers for me and helping choose what option was best for me. He got me in a 2015 Rogue that I am ecstatic about! Everyone was awesome, and I am happy I bought my car through Nissan!
Duane was very helpful and professional, kind and courteous. He was concerned about what we were looking for and showed us all the cars that fit our requirements. He quickly resolved any issues or concerns. He followed up with us both by phone and email to make sure we were happy with our decision. It has been very good to work with him and if the opportunity arises would definitely recommend both Duane and Cole to anyone looking for a new or used car.
Just leased a 15 Acadia from Cole. Ron Morton was our salesman- we knew we were going to buy from him before we set foot in the door. He has great customer service and follows up with us after the purchase to make sure we are completely happy and are comfortable using all the latest and greatest features. We couldnt be happier with our new family vehicle or the experience provided to us by Cole Automotive. Thanks again!
I worked with Jeff Long. He was very helpful, keeping me informed as my used vehicle was prepped and prepared for take home. Got back to me quickly if I called him. I really appreciate this kind of service. Id recommend Cole Nissan. Give them a try.
My husband did an extensive search online for a gently used 4x4 truck. He discovered one recently traded in at Cole Automotive in Coldwater. Answers to his questions were answered promptly and after driving approx. 80 miles, he was extremely pleased the vehicle was exactly what he was looking for. Everyone he worked with made the vehicle purchase seamless and a good experience. We would definitely recommend Cole to our friends and family to buy a new or used vehicle. Great job and Thanks!
I went in to discuss financing and within an hour and a half left with a new car! Everything happened a bit fast and I got a bit freaked out, so I went back to talk with them the next day and they worked out a better deal with me that was very fair, and I felt so much better. Also, they were a huge help in helping me sell my other car on my own. I never felt pressured, they made me feel very comfortable and welcome and I look forward to going back for routine service and my next vehicle. Great job Jeff, Tony and Steve. Thank You!
My experience in purchasing my new Chrysler 200 was a very positive and outstanding experience. Both Renee and Kim were outstanding in helping me find and decide on just the right car for me. I will definitely recommend others to purchase vehicles from Cole Chrysler, because its a great feeling to know their is still a car dealership that cares about what people want in the car they may buy and not just amount of sales. Thanks again Cole Chrysler for a top buying experience and all your kindness and help in the process.
I had a great experience. Everyone was was friendly. Duane Shaw you are great. I can say that this was such a better experience than the last dealership I went to. I would definitely recommend you guys! I love me Dodge Nitro!
Had to have my Murano towed in and they replaced the starter and battery the same day. Its always a great experience when we go to Cole Nissan. So much, that we bought 2 cars in a week from them a few years back. Great service department with complimentary popcorn and refresh baked cookies.
Cole Chrysler in Marshall, specifically our salesman, Brett Bowers, is fantastic. Our 2015 Jeep Wrangler was ordered from them and arrived in record time. Every interaction we had with Brett and everyone at Cole was quality. We have also dealt with their repair department on recall work and we were equally impressed. Brett is not a high pressure salesman. He is extremely knowledgeable and we were completely comfortable with working with him with this purchase and back in 2011. If we are ever in need of another vehicle, Brett Bowers and Cole Chrysler in Marshall will without a doubt be our destination. We would also highly recommend Brett and Cole Chrysler to everyone.
The people at Cole were wonderful to work with, especially my salesperson, Krista. She went above and beyond to make sure I was getting the right automobile for my needs and my budget. I never felt pushed or prodded, everyone was helpful and lighthearted, making this car purchase a truly delightful experience. Krista even took extra time giving my 5 year old son attention, making his experience equally enjoyable. I encourage anyone in the area to shop Cole first - where youre treated like a friend, not a number.
Had the opportunity to work with an outstanding general manager (Charlie) again, along with a great staff from Cole Automotive. My wife and I recently moved back to MI and reached out to Charlie to help us find a new Edge to upgrade to from our 08 Edge. Within a day, he had found the perfect one and we took it. He, along with Jeff made the process smooth and very easy. We love our beautiful new Edge. We have since referred 2 or 3 friends to Cole Automotive.There was a business manager that also helped us and was very funny, but professional. Thank you!R & M
Brett Bowers at Cole Chrysler in Marshall is an excellent sales person. He listens to what Im looking for, finds it, and delivers! My wife and I leased a Jeep with Bretts help last September and I leased a Ram 1500 from him in February. I would recommend Brett to my family, friends....anyone who wants a hassle free experience in buying a car. Keep up the great work Brett!
Buying experience, from initial inquiry to closing, was excellent. Prompt reply to inquiries without being pressured to make a decision. In my case the product sold itself, having a pleasant experience during the purchasing process made new ownership that much more satisfying!
I have been dealing with Cole for over 10 years. They have always without fail been professional and the waiting room is one of the best in kalamazoo.
I was in the market for a Nissan and John Olson, from Cole Automotive, responded quickly. He was attentive and thorough and assured me that a vehicle that fit my needs and budget was out there, and would be found by him or someone on his buying team. Although I was not necessarily in a hurry, I test drove the right vehicle and drove it home within days of my first correspondence with Mr. Olson. Wow! Thank you to John Olson and to Cole Automotive. After this experience, next time we are in the market for another good used vehicle, Coles will be one place I check with first.
I was more than pleased with the sales team at Cole Automotive. I found the SUV i wanted online. Ryan was honest from day one. He sent me the information I requested the same day and the trip to Michigan was well worth it. They were more than fair on my trade. They came in exactly where I wanted to be on price and walked me through the warranties & financing. It was hands down an A+ from start to finish!!!
I searched on line for a vehicle. sent an email and was responded to immediately. I did most of the work online and via the phone with questions which were answered immediately. All I did was take a Saturday and go over drive the car, liked it and it was mine. no hassle, but still very polite and professional. I felt that I knew my dealer even though we had only talked on the phone. After my purchase I made and error and did not know the oil was changed before i drove off the lot. I emailed the dealership and they were going to reimburse me for an oil change if i had to get one. They did not question me about it or argue with me about if they did it or not. AWESOME they were willing to accept the responsibility even though it was my oversight. GREAT customer Service.
My wife and I have been buying/leasing our vehicles from Cole Chrysler in Marshall, Michigan since 1999. We have purchased several Jeeps, a couple of Dodges, and most recently we leased a 2014 Chrysler 300 S.Our salesman is Brett Bowers. He is also our son. Brett is a fantastic young man and a very knowledgeable salesman. He is straight forward with the deal and does not put any pressure on you to buy a car. Brett also takes the time to explain all of the features of your new vehicle.We would also like to say that even if Brett was not our son we would be buying our vehicles from him.Give Cole Chrysler a chance to sell you a new or used car. You will not be disappointed. Also, ask for Brett and tell him that his mom and dad recommended him!
I recently bought a Buick Regal from Erwin at Cole Automotive and could not have had a better experience. He was able to get it from another dealer in the Cole family, had it clean and filled with gas and did much of the work over the phone so that when we drove an hour and a half to get to this dealer, it was a quick and easy process. Erwin is extremely friendly and is willing to help you in whatever way you need. This is the third car we have bought from him and would definitely go back again. I highly recommend Cole Automotive!
Out of the many dealerships I visited, I felt like the people at Cole Nissan in Kalamazoo (Stadium Dr.) where most helpful and accommodating to my needs. They didnt try to sell me a car like a typical salesman, instead they provided excellent customer service and informed me of what my options are and gave me time to make my own decision. Once I made my decision, I felt like they did everything they could to make sure I was happy and confident with moving forward and gave me a lot more for my trade in then what any other dealership offered me. I felt like I could trust them and they put my needs first instead of just trying to make a sale. I would recommend them to anyone and I will definitely be buying more cars from them in the future.
Jeff Long was AMAZING to work with. Very informative and helpful in trying to locate the perfect car! Jeff was great in answering all my questions and helping me feel at ease when it came down to making my decision on my 2014 Rogue. Highly recommended!!
Recently purchased a Nissan Murano, and couldnt be happier with our experience at Cole Automotive in Kalamazoo. Jeff Long was fantastic to work with and his professionalism and knowledge was impressive. He took so much time with me on the day of delivery to insure i knew how to work everything in my car. I highly recommend Jeff Long and the rest of the crew to anyone looking for a stress free car buying experience. Thanks again!
I recently purchased a certified used vehicle from the Cole Story dealership in Portage. I was referred to Bruce Kraker and was not disappointed. He was very pleasant and informative. All the members of the Cole team we dealt with during the purchase were professional and welcoming. I would not hesitate to purchase another vehicle here or refer them to others.
Absolutely loved our experience at Cole Nissan!! Our salesman, Nate was great and very easy to deal with. From start to finish, it was the best experience weve had with purchasing a car. Would highly recommend!
Jay was amazing we gave him what we were looking for and he got back to us in a short time with exactly what we were asking for. Not only did he do what we asked he also went beyond that giving us advice as well as waiting for us to get him what he needed. I will be coming back when I need another car. I have been telling everyone I know he makes the best deals you will ever get no bargaining. He seems to know what you need when you walk in the door.
Best I have been treated without pressure or sales pitch jargon. Ryan Lancaster went the extra mile to help us see our vehicle which was at another location and then made sure it was properly cleaned up and ready after we had agreed upon the purchase. Everyone was helpful and nice in the process and we appreciated how we were treated and the used vehicle was what we wanted and needed.
Josh at Cole Ford in Coldwater actually LISTENED to what I wanted and was able to drive off the lot within 2.5 hours with a newer car. Thank you for helping me get it done without all the hassles I have experienced before in buying a car! Love the Ford Escape and my daughter loves everything because it works unlike my old car!
I had a wonderful experience with the staff at Cole Nissan recently when purchasing my 2011 Nissan Rogue. I really appreciated the extra dedication the business manager,Tony gave to make sure I had the right coverage as I commute to Grand Rapids every day.Wonderful team, will visit again for my next car and will be telling my peers!
I felt that my salesperson Corey W. was very friendly and patient. He didnt try to sell me on something I wasnt interested in which was great. The whole process was seamless and I came out better than I thought I would. I would definitely buy from them in the future.
Cole Automotive was great to work with. I called them with exactly what I was looking for and my price range, and I received a call back from them within minutes with a ton of information. Scott, Cal, Jack, and everyone else were extremely helpful. I will definitely be coming back and recommending anyone looking!
The 20 point inspection had a spot for them to check the windshield whipers to let me know if they were good or bad. They were broken! They just skipped over that part of the inspection. I would have preferred to at least have them tell me about it, and give me an estimate to have them repaired.
I can breakdown the purchasing process into one word. SIMPLE. Ryan and his team were prepared and made sure that everything was covered. I would recommend purchasing a car from Ryan and the Cole team to anyone. Great work!
If youre looking for a professional, friendly, outstanding dealership for your next car purchase, I recommend Cole Automotive. My husband and I recently purchase a new Nissan from this dealer and could not be happier. Our salesman, Erwin, was great. He found exactly the car we were looking for, in a timely manner, was never high-pressure and always looking out for our interests. The purchase of the car went extremely smoothly and happened quickly (within one week). In fact, everyone at this dealership seems to go above and beyond - even when I went back to pick up my license plate, and Erwin was on the phone, another member of the sales staff quickly stepped in to handle it for me. Kudos to Cole!
Eric and the team were amazing to work with. We did everything online and over the phone. When we showed up to pick up our NEW Ford Explorer Sport, they were ready to go. Not only did they come in early for us, the entire team was ready for us to go. Thank Cole for a great purchase experience!
My first Jeep product and first time leasing from Cole Automotive. I found it was easy and really enjoyed working with Krista in Marshall. Test drove two Cherokees and found the TrailHawk was the one for me! I love the vehicle and Krista was very helpful with all of the equipment. Thanks Krista for your help and time with the lease and finding that one color I had to have!
I purchased a 2013 Chevy Tahoe from Ryan Lancaster and my experience was well above expectation! I live in Chicago Area, Ryan had the car brought to me and took my Jeep in on a trade. We discussed everything over the phone and I had the option of taking the car after my test drive or sending the car back. The porter that brought the Tahoe down was extremely friendly. They had all the paperwork ready for me to sign and Ryan was accessible every step of the way with questions that might have come up. The porter couldnt find the spare key at the time and Ryan sent it immediately to my house. I highly recommend Cole Automotive to anyone near or far.
We worked with Ron Morton and he was awesome! He helped us get a great deal on a new 2015 GMC Acadia. We needed a vehicle that would have ample room for our growing family and this was a perfect fit. Ron was very helpful and we completed the lease very quickly. We would definitely recommend him and Cole to our friends/family!
Told them what kind of car I was looking for and they found something that suited me and was in my price range. Everyone working there was informative and made sure the used car was in good working order before they handed the keys over. Would definitely recommend.
I dont like sales people. The sales people at this dealership are different, not the typical. I felt no pressure and was not pressured at all! I left to test drive another vehicle elsewhere and returned to purchase my new truck for a better price than I was expecting and two free oil changes and a full tank of gas. Thanks Ryan
Neil Mcmahon went above and beyond to ensure that my total experience with the Dealership went smoothly. They make sure you know exactly what all of the perks are of buying a Cadillac product, and there are too many to mention.Felt like royalty. Would definitely recommend to family and friends.
I have to say that my total experience working with the sales team at Cole’s from the moment I walked into the Dealership to the time I drove out with my new Cadillac was excellent! The introduction to Cadillac line-up presentation by Jacob, choosing the right car for me, the negotiation process, and closing the deal with business guru Peter were all top-shelf fun experiences for me. I will definitely continue to do business with the Cole team in the future, and recommend them to my friends and family as well. This was my first purchase from the Cole team, but not my first experience with them. I have been a regular customer at the Cole’s Service Group Division for several years now, they have been taking care of my GMC Yukon XL completing all of the recommended preventative maintenance to date. Again, top-shelf treatment!
This is my second vehicle purchase from John May at the Cadillac dealership in Portage. John and his sales manager Kal were helpful in finding me what I needed and I really appreciated that. There was no lack of communication and everyone is (as always) very friendly. Pete was great to work with also to wrap up the financial paperwork. Very friendly and personable. I will always come back :)
We purchased a new Nissan Rogue with Paul Blakelys assistance. The experience was smooth, quick, painless, and professional. Pauls no-nonsense, up-front approach contrasted with other dealerships in town that seemed to be more interested in a quick sale at any cost over getting us into the car that worked for our needs. Well be back.
Every aspect of my experience with Cole Chevrolet was exceptional. From the moment I called Jim Braat to discuss what I was looking for to getting my permanent plates installed I felt I was dealing with a group of professionals. Every aspect of getting my new Malibu was handled with care and I was amazed at how simple the process was. Jim and team took care of everything, and most importantly took the time to understand my specific needs and then hustled to meet everyone one of them. Thanks Cole Chevy team for making the selection and purchase of my new car stress free and pleasant.
We had a wonderful experience purchasing our new car at Cole Nissan. The staff was friendly and helpful in making the process quick and easy. Wish it was always that easy buying a car. Thank you Steve for a great experience!!!!
Our experience we received at Cole was amazing. I loved the fact that (kim) our sales rep. was so nice and able to answer all our questions. She let us browse around and check out what vehicles we were interested in. Kim was not pushy at all. She was well informed about the vehicles and made us feel very comfortable. I would recommend her to everyone:) With that being said, we had went to 4 other dealerships and Cole Automotive had great prices and very friendly staff. I feel they treated us like they would their own family.
First and foremost, I had a wonderful experience with the folks over at Cole Automotive. Todd and Kal went above and beyond to assure my experience was pleasurable. They even stayed after hours to allow me to test the vehicle I wanted and made sure when it came time to handle my paperwork..that went smooth as well. I recommend this dealership to anyone in need of a quality motor vehicle at the best price possible. Kudos to you, Cole Automotive!
A shear pleasure to purchase my new Acadia, Denali, Joe did an excellent job of listening to my needs and the deal was great! I will tell everyone who ask where I got it and how great the whole buying experience was for me. Service is at the heart of every great transaction. Joe, thank you so very much!
Cole Ford Lincoln is by far the best dealership I have ever done business with, Eric Davis was my salesman and the purchasing experience could not have been better. They delivered my vehicle as promised with no hiccups or issues,The Finance manager and the sales manager also made the financing process so seamless.Cole Ford Lincoln has provided me with a service I will not soon forget. They have earned a customer for life.
This is actually my second time dealing with Cole in Vicksburg Michigan, but the first purchase made. The experience was extremely easy and simple with the professionals at the dealership. I would definitely deal with them again. Thank you. Id like to reference Jim Bratt because he was patient and helpful in this procedure, especially with my work schedule.
The sales staff in Portage treated us very well. Was most impressed with the time spent by our salesperson in going over all the features of our Buick Encore. My husband was impressed with the time spent in the Service Department explaining the process for bring in the vehicle for service. The free car washes for life are pretty sweet also.
Matt, was great. Talking with him over the phone and then coming into the dealership . He was very polite and answered any questions we had. Not only did we purchase one car but 2 that day. we had only planed on purchasing one for our daughter.Everyone there were knid and very wonderful.Thank You
Josh was extremely helpful in finding me a vehicle that worked best for me! Very professional and efficient! Went out of his way so I could fully understand the process of purchasing a vehicle (this is my first). I very much appreciate his patience and you better believe I will be recommending Josh and everyone at Ford Lincoln Dealership in Coldwater MI, and Ill always be back for future vehicle purchases!
At first my experience wasnt the greatest. I was lead on for at least two days believing that they were still working on financing a truck for me. I finally talked to Ryan L. and discovered that the truck had sold the same night I originally inquired about it.Ryan was very helpful in finding a vehicle for me, I was given a full tank of gas and the rest of the process was very easy. So far Im very happy with my purchase and most of the customer service(outside of the first salesman.. Just go with Ryan L.)
My husband and I recently purchased a Nissan Altima from Cole. We cant say enough about how impressed we were with our whole experience. Jeff Long was very helpful, friendly, and not high pressure at all. He took a lot of time explaining about how all the electronics work in the car before we drove it away and told us to call him anytime with any questions and problems that may arise. We would highly recommend Jeff Long and would gladly do business with him and the Cole staff in the future.They take care of you!
Great organization with exceptional customer service from our initial phone call to the next day when we picked up our new car. We paid a fair price and were treated to first-rate service. Special thanks to Tim, Paul and Tony!
The staff at the Coldwater location was wonderful. They listened to my needs and helped me get some great rebates! Plus the lot had more cars than shown on the website so that was a plus for me. Definitely worth checking out!!
I was looking for an economical vehicle to get me back and forth to work and a specific price point. Other dealerships could not even get me close. Jeff Long at Cole Nissan worked with me every step of the way and told me he could make it happen, and he did! I couldnt be happier with the experience. He has been extremely helpful, low pressure and very easy to work with. I love my Nissan Sentra and would definitely buy again from Cole Nissan :)
Weve done business with Cole Automotive for over 20 years and have bought over 60 vehicles from them. We have just bought the last vehicle we will ever buy from them. We agreed upon the price of the vehicle and then the paperwork was drawn up. We assumed the paperwork would reflect the agreed upon price. The business manager did not go over the paperwork, but merely showed where to sign. My mistake........I didnt look close enough to catch the difference in price. The paperwork showed the cost of the vehicle as $3,000 higher than we had agreed to. Days later, when I called the dealership to go over this I was told that they would look into it. Then I received a call letting me know that the Sales Manager (Jack) said a deals a deal because they signed the paperwork. We got screwed and they dont care. Either Cole Automotive made a mistake, or they intentionally set out to see if they could make more money on the deal and slip it past us. In either case, we cant continue to do business with a firm with these type of business ethics. It truly is a shame that a dealership would treat its long term customers this way. I can only imagine what they feel is an OK way to treat non-long term customers. If you choose to do business with this dealership you will need to make sure you get everything in writing before hand and then make sure you check every bit of paperwork you get from them. Try to keep from getting taken like we did.
I am pleased with our experience with Cole Automotive, especially with Rita Dean. She is a very special person whom we really liked [she gets a 10+].It is like one big happy family there. We were treated with respect & like we were part of their family too. Thank you for everything.
We recently purchased a 2012 Impala from Cole. The car was just as listed on line -- a great car. The sales people were friendly and we never felt rushed or pressured to buy. We would definitely recommend this dealership to buy a car from!
Erwin in the sales department was fantastic. He worked hard for us to get our LARGE family taken care of in a timly manner. He also made sure we understood everything our new NV Van could do. Thanks Erwin
Neil was very courteous as we looked over our options. He took the time to show us all the features of the car we were considering. Once we decided to purchase our 2013 Buick Verano, he gave us a tour of the dealership pointing out the services they provide such as oil changes, car washes etc. Neil provided excellent service by having everything ready for us before coming in to finalize the purchase. We enjoyed our experience there and will certainly return for a second purchase.
All employees were very friendly, knowledgeable, & helpful. The team made the purchase of my vehicle easy breezy & looked out for my best interest!Thank you Cole Auto Group for a positive experience!
I had a great experience with Cole Automotive. I stopped there after dinner, 7:45 when closing time was 8:00. Todd was very helpful and the next evening I drove out with my new car.I will be getting free car washes and have already had one, my Terrain was 4 days old.
Awesome experience at the Westnedge location, as my transmission was going out they helped get me into a new to me vehicle the day I came in and i rolled off the lot with it just 3 hours later thanks to their incredible sales team. They even gave me a great trade in for my car that was having the issues! My new car had a few scratches and a burn mark in the seat and theyre going to have it repaired for me when their guy comes in. So appreciative!
My experience was with the branch in Coldwater, MI and they were just wonderful! They were extremely helpful seeing I was a first time buyer. Absolutely loved how they give you two free tire rotations and 2 free oil changes. They are very unique and deserve business!
Over the years, we have purchased a number of cars from Cole Automotive. They are helpful and they work hard to make sure we are able to get the car we want. They are friendly and they treat us with respect. The Marshall location has a great team. We plan to purchase our next car from Cole Automotive as well.
I appreciate all the effort Nate took to help me get into my Jeep Grand Cherokee. I found it listed online and went for a test drive. I told him that I had something specific I had in mind when I was shopping for the car, and this car met most of my needs. I have shopped at several dealerships in the area and Cole Nissan on Stadium drive made me the most comfortable with my purchase!
After the excellent experience last December on our purchase from Cole Nissan, I was not sure they could do any better? Well 6 months later they proved to me again that they really are a great team of people to work with on a new car.When we needed to replace our 2nd vehicle fairly quickly, Jeff Long and his group located the car I wanted and delivered within days!Their sales, finance, and service people always exhibit a great can do attitude.I would recommend this Nissan dealer over any other.
We purchased a GMC Sierra and found the staff friendly, helpful, and very knowledgeable about their products. We didnt feel any pressure - in fact were delighted with getting honest facts that steered us away from buying a more expensive vehicle. The transaction was smooth (no surprises) and completed from first look to drive away in 2 days. I would highly recommend Cole Automotive Group!
Was looking for a vehicle with specific features and they were the only deal I found that was willing to help. My salesman Jim Braat had no problem with getting me the new car I wanted! I highly recommend this dealer and will buy from again!
I am the type of person who comes in knowing exactly the car I want and how much I will pay for it. I came in to Cole and they found the vehicle I wanted right away. We were able to negotiate to a price I was comfortable with and I picked up the vehicle the next day. There is strong focus on customer satisfaction at Cole and you wont be disappointed in any of their service!
Bruce Kraker has been the outstanding salesman several years at Cole and you can see why when dealing with him. He is willing to go the extra mile and work with you to get exactly the car you want. A very nice facility dealing with quality automobiles, new and used. I love mine Bruce, Thanks!!
Great people to work with. Bruce was kind enough to take an extra hour after the dealership had closed to go over paperwork for purchasing my GMC Terrain. Each person at the dealership that I dealt with was friendly, informative, and willing to take all the time I needed to make the right choice for my next vehicle. I will definitely continue leasing my cars from Cole Automotive!
My experince with Cole Automotive and Jake was excellent! They were very nice, respectful and gave me exactly what I wanted, the process was fast and easy. I would recommended them to anyone looking for a car or truck.Jake made my buying experience exceptional!
Steve helped us look at a variety of vehicles with features that we wanted within our price range. The attention to detail and level of patience that Steve provided us with is unparalleled. Cole-Nissan also assisted us in getting very low APR financing—something that anyone who is looking at purchasing a new vehicle can appreciate.