Its a good place to shop but to bad the store are closings for good

Went to Sears to check out a LG washer and dryer with pedestals that I had researched online. Martin was an exceptional salesman and worked with us to make sure we got the very best deal as a bundle purchase along with delivery and installation. We left extremely pleased with our whole experience. We will definitely request Martin for our future purchases. Very personable, pleasant, easy to work with and accommodating. Extremely pleased with our whole purchase experience.

Well if youre shopping for beds, auto, appliances then Sears in Maui is the best place to go they do have quality stuff and they do have tools and garden stuff and clothes bedding furniture they got a lot of stuff right there as long as youre in the market for the stuff for your household and the outside you can find it there Sears is a name Sears that has been satisfied every time. Sears theres never an issue as I just love buying from them, theyre people are so helpful and educated on anything you need.

Looks like this Store is staying, Sears is keeping this store open and I am so glad because Hawaii needs a Sears store, especially the auto department. Like Kmart, I like this Sears store because they have the happiest employees here. You welcomed here, they say hello to you and they ask can they help you, thats the Sears I always know and I love it. God bless Sears Company, we need you open forever.

This Sears has everything at great prices, with great customer service, seriously the people are very friendly here! Its the only place you can buy Kenmore appliances Diehard batteries Craftman tools which are the most reliable Ive ever had!!! I love Sears Roebuck & Co.!!!

The people who work at this store are Amazing and were blessed to have Sears on this island no matter if its car repair or maintenance or the beautiful department store but us islanders need Sears, it serves us a purpose to have this store to so many great people, thank you Sears for allowing us to shop at this great department store to continue to keep it open.

I have mixed emotions because its closing soon..looks like its an end of an era..they had were a good store.

Sears tire dept was wonderful and Lima gave great customer service! I hope her bosses know her value! Good work ethics🌺

Still good shopping here. Miss the hawaiian wear selection though.

Just visited tgeir Blowout Sale and we got amazing deals. Most were 70% off!

Great deals but still not allowing to try on.

SAD TO SEE IT GO

Not much left. But they swear they staying open. Good luck to them

So Sears is closing and you can tell when you go in the store because the shelves are bare the only thing they seem to have a lot of still is clothing and jewelry but the tool department is bare Bones along with a lot of the other departments sad to see Sears go its been a anchor at kaahumanu center for years.

Closing November 14th everything overpriced

Still in business, but not many customers. Didnt see many staff either.

David in appliances gave us excellent service. Thank you.

Great place in Kaahumanu Center to buy things for you and your family...

Very nice and helpful people work here.

They dont have anything in stock I ordered a fridge a month ago was told it would be here by the January 19th at the latest and then I get a call today The day was supposed to arrive saying it wont be shipped Intel February 19thI need one now so Im canceling my order Ive been using a cooler for a month now this is ridiculous update went to Sears to try get my money back the management lady was super disrespectful wouldnt let me explain my situation or anything I even offered to pay a full amount again to let me take one off the floor and let them keepMy order I already paid for she said no we cant do that theres no excuse to treat someone that way I understand its coronavirus times but no excuse to be so disrespectful to somebody from the moment I started talking to her she was yelling

Store dont have much clothes left since its closing soon

Staff are very helpful but inventory is a bit challenging

Good store nice place to walk around and shop. I believe are going out of business its sad.

This store was a complete mess and not even very busy with customers. The only departments that were taken care of were the ones that make Sears the most money; the rest were completely neglected. Defying reason, 3 days before Christmas the fine jewelry counter in the heart of the store was shut down. There was a computer printout directing you to another area of the store where there was a sign-in sheet to wait and see jewelry! Unreal. 🙃

Sears isnt closing I didnt know where people get all this information from

Bought a upright frezzer worked for ten months then broke called for repair work took one month till service men came to my home and say he cant fix it cause it takes a special kine of gas very unsatisfied there gose $700 bucks.

When i can afford to buy a bed, im buying it here.These people are always nice and when they found mold in the ceiling, they fixed it. Discreetly. Great shirt prices and staff members

I will not order tires via Amazon and send the tires to Sears Auto Center for installation ever again! It was the only choice I had via Amazon so I thought it was a good idea.So, I made an appointment to install four tires at 2pm at 4:52pm they call to say they can’t locate my wheel lock. At 5:03 after looking again they find it and say they are starting to put tires on. I continue to wait with a toddler at the mall because I am stuck with no other option, 3 hours have already passed. They said it would be around 2 hours. My window for service was listed from 2-5pm. I call to check what is going on, they never answer the phone. I continue to wait at approximately 6:45pm my tires were finished.Since when does it take almost FIVE hours to install 4 tires! I thought I scheduled an appointment time for a reason. I am far from impressed and will not ever use Sears Auto again! I really recommend you go somewhere else.I also e-mailed the contact person via email to schedule an alignment they said yes no problem. I arrive they tell me they can not do any alignment, they do not have an alignment guy working anymore (this Sears advertises alignments) and I will have book another appointment and they send the car elsewhere. I contacted Sears costumer service and they said “sorry” and thanks for letting us know and we hope to serve you better in the future. Is that costumer service? Guess what Sears you have lost me and everyone I know as a costumer. I just spoke to a friend and heard similar horror stories about this auto center. Also, shame on Amazon for contracting with such an awful business!

Purchased refrigerator January 2018 with a protection service warranty. Appointed service in Jan 2019.Called Wed 18,Aug 2020. Appointment set for the 19th, next day between 10am-2pm.No technician showed up called or left a message.Called service dept. 3:15 pm.Advised me that a technician stated no one was present at residence. Poor effort by technician to contact.Note: I personally dont receive unfamiliar phone calls but expect a message of importance when required.Proceeded to reschedule and was put on hold.15 minutes passed, called back and spoke to another representative, calmly.He apologized, proceeded to reschedule another appointment adamantly for this coming Monday24Aug betwn 10am-2pm.Called Sat22Aug to reschedule appointment.Representative advised me that no record listed for such rescheduled appointment.Furious at this point.Hung up to call back later, when Im calm.NOTE: Informed representative that the services department show more effort in CONTACTING customers by at least letting his presence known by physically walking up the driveway and knocking on the door.

Went looking for sheets but it was quite unstocked. I know covid 19 is tough but really..not letting your customers use the restrooms is very sad

We are very pleased with the Sears Home Service, especially for our lawn riding mower. The service repair people are prompt and really know their stuff! Also, the Sears home website is EASY andvery efficient!

They got some good stuff there too

This store and its customer service has gone downhill so quickly Im surprised they are still open. Specifically the Maui Sears in Kahului. And when I say customer service, Im speaking about the telephone customer service people. Its been 6 months since I have been trying to get my warranty to go through and receive my gift card for replacement product. It has already been okayed yet they cant seem to get the card to me. So for me Sears yuuuuuuck.

A great place to shop!

Great sale prices & friendly staff. Not super busy so made shopping experience pleasant.

This place needs better employees that dont judge people and fallow em around just because of the way they look or dress if there going to fallow people around they should at least push a cart for em or something

Getting really really sad.

I had 4 appliances serviced. One service person serviced 3 appliances - he was on time, explained what he was doing and completed his tasks in a timely manner. (Although I cannot tell the quality as the appliances were not in disrepair).The last appliance service person was late, actually coming an hour later that scheduled but he did explain what he was doing and competed his tasked in a timely manner.Sears service personnel have always been very courteous, friendly, efficient and on-time.

The service agent showed up on time. Efficiently diagnosed the problem with the washer . Knowledgeable on the parts required to complete the repair. And explained if there might be any timing issues. He was able to complete the repair in the same visit. Very friendly.

He had a lot of good advice to share about how to better care for our washer.Leave the washer door open.Keep it clean on the inside and you could even wax the rim inside with car wax. It tends to get rusty there.Dont overload the washer.If starts to sound noisy, its transmission that needs changing to give them a call.Use only the right amount of soap and never double the amount of soap you use.Keep it on deep fill for all your laundry needs.He said our washer is running the way its supposed to.

This is the older Sears located on the island of Maui they have a lot of great specials they are located in Queen kaahumanu Center give them a try theres lots of other places to shop as well in that shopping center

There is a lot of floor space empty!

Its Sears. On this island its the only one we have. Its good one stop shopping for work clothes and kitchen needs. It is hot in the summer in the store. Very hot.

Jay was presentable, & polite. He answered our questions, & worked diligently, while we watched. He asked us if we wanted to have our washer serviced while he was there, & told us the price, & we thought that was a good idea, & reasonably priced, so we said yes. Over all, excellent serviceman. He was the second excellent Sears serviceman that has come to work on our appliances.

Over the phone customer service is horrible! Just needed to get in contact with an associate from the store so I could find out if they carry soccer shoes for kids, and not a single department extension could answer the phone. Not even management! Most would say, Well, why dont you just go to the store? I dont live in or near Kahului, and to roll the dice on a trip to the store would more than likely end up being a waste of time and gas...absolute inconvenience!

I get my oil changed at Sears.Their price is reasonable!

Friendly service I noticed great prices on their appliances and exercise machines nice store

Amazing ...

My Service Technician was fabulous! He was very professional and attentive to our needs. It got done in a timely matter and we were on our way to our day. Thanks!

Excellent from beginning to end. Marco was timely, courteous, very thorough; he pursued our problem beyond the obvious, and ended up saving us quite a bit of money. If we ever need service again, I will request him.

Got my riding mower serviced. The mechanic was efficient & skilled in diagnosing and repairing the problems we had. He was also honest about costs for parts and labor. No surprises. Would definitely schedule again if mower needs future servicing.

The repairmen stayed in touch with me on their scheduled day to let me know when they would be arriving. They were fast, thorough, courteous and very helpful. I was very happy and thankful.

I live in a remote area so it took quite a while for the repairman to get here.(they only come here once a week) Once he got here a part hard to be ordered which took another week. Three weeks later the part was put in and I was told it takes 24 hours before the refrigerator would cool down. My refrigerator is still not working and they can not come out to see me for another 9 days........... The repairman was friendly and great but there is only so much he can do.I have a 10 year old refrigerator in my downstairs and it is still going strong. Not happy with these newer models that dont last!!! Just want a working refrigerator at this point!!

Sears is a great place to shop. Especially childrens clothes. Name brands at good prices. Usually there are good sales.

Merchandise of womens wear is varied, Im sure youll find something for work or play. The sale racks are always full.

Great deals.

The tech was very helpful on the second time around to do the repair, the tech advised that the ice maker he replaced was faulty so he needed to order one and it would take a week or so. He was talking to parts department to place the order for the replacement and he was advised that another tech had that replacement so he will try to get it and finish the repair. He called later that afternoon and did the replacement a i was so appreciative of him getting it done. He advised that it may take awhile for the ice maker to produce but it should take 24 hours. He did text me the next day to follow up on the results. I did tell him that the ice maker still did not drop any ice but I was going to give another day then it dropped 2 batches. It kind of works which means that its not consistent in producing ice. It works then we have to wait for awhile before dropping more ice. I know that it is a 90 day warranty so I will call if need be. The tech was wonderful.

Sears sold me an elliptical machine that was 12 yrs. old, new in the box never opened but 12 yrs old . I got 100% refund after long discussion.

Good sales but very quiet different from what it use to be

Nice and friendly, was able to find low cost deals

Great service in the tire change

Well, cheap and easy and fast to find what you need

Went today... Patricia had a free cash card worth $12 off of any purchase..I got Some camouflage shorts and after shave for Fathers Day from Patricia..She even has a Sears Shop your way card...I was so excited 6/14/2018... Kahului Hawaii...Love this Place!

Only one no more kmart

A job well done- repair was done efficiently with a good explanation of what was the cause of breakdown and more information on how to care for my dryer. I love Sears! And their friendly, professional repair service!

Looks like its going out if business, but I got some amazing deals on suit separates!

The technician was only here for 10 minutes. I asked him to check the motor of the washer and I dont think he did. Although it was a little raining, his maintenance on the washer was not very thorough. I left to pick up my daughter from school just as he arrived. I left and was back no less than 10 minutes and he was gone. He told my mom that everything turned to look okay but I feel that he didnt do a great job.

Had what I needed after not being able to find at the other big box stores. Nice friendly service.

There becoming empty but ok place

The automotive department was awesome! We came in 15 minutes before closing and they helped us a flat tire repair. Thanks for not turning us away and taking the time to help us. Now thats customer service.

This is still a multi Sears. You can find anything Sears used to sell except parts for appliances those need to be ordered. Helpful employees and Sears selection.

PROS - It was easy to schedule an appointment. The repair person was on time, respectful and knowledgeable. CONS - My many followup calls have been fraught with foolish robots, real people who werent able to answer my billing questions, and those who continually transferred me. The last promised to have someone in the billing department contact me within 24 to 48 hours. Its now been 96 hours and Ive given up hope anyone will contact me. So I will start calling again. That effort will be followed by a letter. SEARS HAS NO CUSTOMER SERVICE DEPARTMENT.

Given information on how to close grill after use.he was on time Check the grill and explain the reason of our concern. He was knowledgeable and shared it with us. Service in all was very good.

Terrible customer service and they weren’t helpful at all. Not willing to assist customers, even though they weren’t busy. Won’t be going back for anything, would much rather go to any other store than deal with their staff again.

Technician arrived on time, was pleasant, knowledgeable, explained to me what the problem was and made the needed repair quickly. He also made sure I understood the charges. Great work Sears! C. Nevius

PLEASE READ THIS BEFORE YOU GO TO SEARS FOR CAR SERVICING!So recently I went to sears to buy tires for rims that I just purchased. I wanted to replace the tires with the same size but they did not have them in stock. They recommended a different tire, similar size,that would have the same driving performance. So I dropped off my rims, and did some errands in town while they finished. When I came back, they had finished the job.....but to my surprise the tires looked a little too big to fit my truck. The store manager assured me they would fit fine and would look great on my truck. I was really excited and rushed home to put on my new rims. As soon as I put on the first tire, I noticed that the tire was WAAAAY too big for my truck. The tire was SO big that I couldnt even turn the steering wheel left or right. I immediately drove right back to sears and asked if they could take back the tires and I would apply more money towards ordering the correct tire size. They said they would not take back the tires since I did not purchase the rims from them. I remained cordial and asked to speak to a manager. The 18 year old kid behind the desk said that he was the manager for the auto center and that his superior was in California and only visited the store maybe once a month. Now I have tires that wont fit and am out $500Now I ask Myself....Do they always give people tires that are wrong sizes just to make the sale?Do they hire cheap labor and unknowledgeable employees?Why would they turn away a loyal customer who is trying to give them MORE MONEY just because they made the mistake?I wanted a 245/40/15 for a 15x10 rim and they gave me a 265/75/15The tires were for a 4 wheel drive vehicle and anybody who installed tires for more than one week could see they wouldnt fit.

Its Sears.Big and empty. It seems they arent going to close this one. Good. I guess.

Still a great place for your department store needs.

Randall knows his stuff. Love having the warranties! BTW, he left his flashlight here -- this is the only way we know to reach him.

TERRIBLE!!!!! YOU ONLY GET ONE START BECAUSE ITS NOT POSSIBLE TO POST WITH ZERO * STARS!!!!!!!WE HAVE BEEN WITHOUT A FRIDGE FOR ALMOST A MONTH. 2 VISITS FROM YOUR TECHNICIANS HAVE NOT FIXED THE PROBLEM AND WE ARE TOLD WE CANNOT GET A REPLACEMENT BECAUSE AND I QUOTE YOU NEED 4 FUNCTIONAL FAILURES AND WE ONLY HAVE 2!!!!!!!! WHAT DOES THIS EVEN MEAN????!!!! THE FRIDGE DOESNT WORK. WE WILL N.E.V.E.R BUY ANOTHER APPLIANCE FROM SEARS AND I AM A PROPERTY MANAGER AND HAVE BOUGHT A LOT OF APPLIANCES IN THE PAST FROM SEARS. I WILL DEFINITELY NEVER PURCHASE ANOTHER APPLIANCE AGAIN FROM SEARS.

Courteous, knowledgeable, technician. Service was done quickly andthoroughly. Information on extending warranties, or getting warranties on other appliances was easy. Thank you!!

The problem I had with my washer was fixed after 3 visits from the repair person, luckily I have a warranty and didnt need to pay for anything, the gripe I have is taking time off waiting for the repair person to arrive. Both repair persons were friendly and professional and gave me an explanation of what was wrong, I would highly recommend anyone buying an appliance from Sears to consider buying the extended warranty to save you $ in the long run.

This automotive center doesnt answer the phone, minimal staff, the guy doing alignments flies in from Oahu sometimes. Wasnt what I would have expected at Sears.

Great people and very helpful .

Bad service.The parts was mailed to the incorrect address, although the technician was at the correct address.Our tenants had to remain home and had to take one (1) day off from work whereas it would be their typical working day.The person who took the information when we scheduled the appt. did not know what she was doing, although she was polite.If we had any other way, we would have hired an outside repair technician to resolve the issue w/ our appliance, but we purchased an insurance agreement.Sears should have more knowledgeable employees working in their Sears Home Service Dept. in order they schedule the appointments at the right locations.

Arthur assessed what was malfunctioning and repaired it very quickly. He was friendly and did not make any mess. My only surprise was the high cost of labor, but the machine works well and I am satisfied.

The only place I could find Levis. All good!

Jay was my technician. He found the problem right away and finished quickly. Very helpful mahalo!

Great customer service and selection.

Go here to stock up on aloha shirts. Good prices on good shirts. Tons in stock.

I use to love Sears but now there is nobody in the store to help you. I know theyre going bankrupt but no sales people in sight in any department doesnt help either.

Meh. I had to order the furniture I wanted online from the sears app while I was in the store since the store was charging about $70 more. The staff wasnt interested in helping me telling me thats the price on the main land. Never going here unless I look at the online store again

Very nice not crowded and very friendly. Plenty parking

The store is clean and well lit.

I tried the Service Number on my receipt and it did not work, called the store, they gave me another number, that number forwarded me to another. In total I had to make 6 calls before getting to the right department in order to book an appointment...very frustrating.The day of the appointment we got an email saying the window for the appointment was changed from 8 to 12:00 to 10:00 to 12:00. At 9:30 we get a call from the service fellow saying he was on his way??????He was friendly enough and showed us how to prop open the door. The machine has been kept meticulously clean and dry as recommended by our sales person. The Service fellow reaffirmed the importance of making sure the machine was kept dry after each washing. We asked him about the water always collecting in the soap dispenser device and he indicated ...that is the way the machine is...???? So every time we finish using the machine we have to take out the dispenser, dump the water and wipe it dry!!???So he runs the machine and then he does not dry the drum which my husband noticed after the Service fellow left so he dried it. As he does not usually do the laundry he did not think to empty the water out of the dispenser and dry it too. I went to do laundry today to discover the water had been sitting in the machine since his service call!!!!If it is important to keep the machine dry...and he confirmed this...I can not comprehend why he would leave it wet when we gave him a towel!!!He had also changed the settings on the machine and when I went to use it, I had to reread the manual to figure out how to reprogram it.So that is our experience.

The guy came to our house and wasn’t able to fix anything they were originally supposed to come to fix the dishwasher the guy didn’t even have a clue how to diagnose it and then just said I need a new part without even looking at it, It was two hours late for the appointment we waited all day for him to show up and was able to do nothing!

Lots of good deals in the small appliances. Cashiers are helpful.

You know how it is? You go to the dryer, put in the wet clothes, and the dryer just doesnʻt turn on? Went online, found Sears, made an online appointment on Friday, Tech came on Monday, Dryer fixed. DONE. No fuss. Mahalo Sears.

Annual kitchen appliance check up under our annual maintenance contract. Very professional tech, explained everything. Great job

Love all the great sales at Sears and you recieve bonus points every time you shop possibly for ur next visit?