Ordered tires ahead of time and set up an appointment to put them on and balanced. Everything went smoothly as always!
Amazingly professional service department.
As always you receive 1st class service. Great people friendly sales and service group. Thanks again Mercedes Benz Maui for taking care of my vehicle
Very solid communications systems from service booking and throughout process once in shop. Professional, courteous.
Complications arose for what would seem an easy, straight-forward window replacement. The service department handled it really well, and kept me in the loop and also handled my insurance company’s requirements. I was given a loaner vehicle, so the extended period without my car was not a burden to me. They treat me well here, and prices are reasonable. I recommend Mercedes Benz of Maui.
Hank and Toby has been nothing but extraordinary. There wasnt any pushing to purchase any vehicle, they just listened to what we wanted and they made it happen. I will recommend your dealership to everyone because of the awesome service and hospitality I was given while trying to find a new vehicle. A huuuge Thanks goes out to Hank and Toby again for setting me up with my new ride...shes beautiful!!!!
The usual professional execution and customer service I have always experienced at Mercedes-Benz of Maui. Great loaner car and concern to finish the service so I would not get stuck in traffic. They are truly exceptional. Many thanks to J D for his help.
It took a long time but the waiting room is comfortable and entertaining and best of all it was all covered by the warrantee.
Feel appreciated & valued
Great customer care and service. Attentive to detail, well knowledge and, most importantly, real people who are conscientious of their clients.
Thank you Cameron Camara (Maui Mercedes)!
Cameron Camara took his responsibilty seriously to correct the problem that has not been properly addressed and repaired previously.He was diligent in pursuit of making suure that problem is properly diagonosed and proper action is taken.I thank him for his diligence.
I am a Property Manager and one of my tasks is to take care of my owners vehicle maintenance, safety inspections and dmv renewals. JD Macias makes me feel like I am the most important person in his office. HIs Customer Service FAR exceeds the other guys and for that reason, I tell all of my owners who are ready to shop for a new car to make sure it is a Mercedes Benz here on Maui. Mahalo for a positive experience every time I walk in to have a car serviced. ~Eileen
Excellent service! Top notch courtesy and professionalism!
JD and everyone in service is great!
Great service and they treat their customers well.
Always friendly service with a comfortable atmosphere.
Break Service was completed fast and on the date promised :) As usual JD full explained the process
Awesome service, so glad to be a Mercedes Benz owner.
Very good service
Awesome teamwork
Not Happy at all.
Fantastic service!
Service B on my 2018 GLC 300.Only thing is I think Benz should give shuttle service to at least 15-16 miles. I live in South Maui and Wailea, Kihei and Makena have a lot of FJ Mercedes vehicles! Thats the only bummer with service!