Joyclynn and Trisha at the front desk were amazing as well as the mechanics! We came in with a flat tire on a super busy day and they squeezed us in and got us all fixed up super quickly! Very satisfied and highly recommend!!
Everyone I’ve worked with at Goodyear has been super friendly and patient with me! Both times I’ve been here they were able to get me in the same day and were fast, professional and provided excellent service. I am super grateful and 10/10 recommend them to everyone! Thank you!
After getting my oil changed I had smoke under my hood. Took my car to Subaru and they found that they had made such an oil mess and left components loose that the smoke and smell was from that. So a couple hundred dollars more and my engine is smoke free. That made for an incredibly expensive oil change. What a hassle.
Quick and friendly service by professionals. Im impressed by the GIRLS CREW from phone call to tire service and even replacement of my wipers. The gals who run the front are fun and seem like a tight system who get along great!! Thanks to the 2 gals who got my car done in a very short time. IM IMPRESSED! You all ROCK!!
We came in without an appointment, but they made space for us and got us out in no time. Joyclynn was very helpful :)
Outstanding service. I took my vehicle in for a break inspection, anticipating a $500-$700 brake job. It turns out the vehicle didn’t need any service, and the inspection cost me nothing, no charge whatsoever. In addition, they painstakingly covered the floor, steering wheel and transmission shift lever to protect the vehicle and occupants, critical care during this period of pandemic uncertainties. Most dealers would have charged the customer with ad-on services, not Goodyear. It’s the reason why I’ll continue to return my vehicle to Goodyear for all my vehicle service needs, their staff and particularly the ladies working the front desk are amazing, very empathetic to customer needs. I was genuinely impressed!
Had such a positive experience here. I had an urgent issue with my alternator, and despite them being booked through the day, Jocelyn and the crew went out of their way to fit me in and get the issue fixed within a couple hours. They were amazing. SO grateful for their help!
Awesome service from the staff. Everyone was very knowledgeable and professional. Will definitely be coming back!
Took my car in last minute within 2 hours of closing after popping one of my tires, not only did they fit me in they changed all of my tires and after noticing the car was low on oil they topped the oil off and fitted me in asap for an oil change. Elsie was informative explaining car details and super kind, the staff showed great teamwork as I saw them all pitching in to get my car safe and on the road again. Great price for friendly, professional service.
Biggest Mahalo to Goodyear and especially associates Elsie Jim and Trisha Vinuya. These ladies went above and beyond to make sure I received everything I needed to get me back on the road safely. There were a few obstacles in making that happen but they did everything they could to find solutions and THEY DID! They were like my car angels and I’m so grateful for their help. 5 Star all the way 🤙🏼
I have 2 older cars(2000 and 2008) serviced here for suspension and alignment and I appreciate their honesty and fair pricing.
Super friendly staff, and its super clean and smells beautiful ❤️ I walked in and they did my wheel alignment right away.Thank you for the great service.
So helpful! Really great service and they fit me in on a crazy busy day! They also explained how to monitor tire pressure and gave me multiple suggestions of where to go to get air in my tires. So helpful! Will be a repeat customer
They are always courteous and go above and beyond. We needed new break pads like same day and they managed to squeeze us in after learning we lived up the mountain. The only time I have usually to get car service is while my daughter is at preschool and theyve always gotten me back on the road in time for pick up. Dont let the big chain name fool you, this place treats you like family.
Sent in my car for a diagnostic because it was squeaking, they showed me exactly what the problem was and even stopped the squeaking for me. I didn’t even charge me and had amazing customer service. Definitely recommend for car service.
I originally scheduled an appointment to purchase and have one tire replaced, but the item I wanted was out of stock. Elsie offered available alternatives, which were unfortunately more than double the price of my preferred item. With that being said, she went out of her way to call other shops to check on availability of a more affordable option and to find somewhere who could get it changed that day, as I had traveled to Kahului from out of town specifically for the appointment.She turned an initially disappointing experience around and went above and beyond to try to make it right, even if that meant losing money on this sale/service. When Im ready for a new full set of tires or if I have any other non-urgent issues, I will return without hesitation specifically due to her professionaism and superior customer service. Mahalo!
Elsie at Goodyear was amazing! She has exceptional customer service, a great attitude, and this Goodyear is now definitely our go-to for our tire, rotation and alignment needs! ... especially, it was very refreshing to have such a good experience, right after we just had a terrible experience with a nearby service department.
Awesome people and very helpful. They said it will take 2 hours but they got it done within an hour. Went to walk across to Ross and see my truck already being driven to the ramp for alignment. Went shopping came back out and it was done. Mahalos to the ladys very friendly🤙🏾
The staff at the Kahului store was beyond amazing, helpful and friendly. Any auto repair from this point on will be at Kahului Goodyear. Their shop appeared organized and clean and the mechanics were very professional. Thank you Goodyear for this fantastic store
Elsie, Astrid, and Trish are on it, and were courteous and professional. TY
Goodyear Kahului has a very knowledgeable and courteous staff. Today I’m even more grateful to them. I went in for a regular wheel alignment and they discovered a dangerous rip in rubber on my front tire. I’m confident this has spared my family and I from a deadly accident. Thank you very much Jocelyn and Goodyear staff!
I came in need of emergency car help and Joslyn came to my rescue at a drop of a dime. I would have been stuck with out her. Great staff and great service, Anita
Goodyear Kahului is the best. The staff is kind, helpful, efficient. Everyone is working hard to treat you fairly and take care of your car with honesty and integrity. I highly recommend this shop. THANK YOU Goodyear Kahului.
Just wanted to thank Elsie, shes an amazing person that help me with my flat tire last minute that couldnt be repaired, had it replaced right then and there which made my whole day. She was very polite, has professionalism, and has great customer service. Mahalo Nui
I have been taking in all of my vehicles to This specific Goodyear location for the past 15 years! The service provided is always five star! Mahalo to Trisha and Elsie who assisted me today!! And the staff and team at 121 Alamaha Street Goodyear location!
Jocelyn mahalo and Leilani for helping me flat tire.ove Goodyear maui
This review is not about the services but more about the online appointments that have failed me several times.I think the booking of appointments are more as a placebo for Preventative Maintenance rather than actual repairs. EACH and EVERY appointment I have booked online, upon arrival at appointment day, I have been met with the phrase: “Unfortunately we are completely booked and since you booked online we will squeeze you in around your appointment time.” This happens at the Kahului, Maui, located EACH and EVERY time.Don’t get me wrong, the service done is top notch and very courteous mechanics explain everything to you about what’s wrong and what’s been done. Just trying to schedule and talking with the counter reps makes you feel so unwelcome. Not all! Just certain ones. But I will still go to them for service. Going forward I will just call. The online appointments are a joke! Don’t even bother. I wouldn’t want EVEN my enemies to go thru that. YES, it’s that bad for ME!
We have been to Goodyear Tire and Auto Service and we had them replace our car tires several times in the past.We went there and they were very busy and my Son said we would have to wait 2 weeks for their first time they would have an appointment.Normally we could have our tires changed the same day but we couldnt get an appointment for 2 weeks..We still plan to go back because Goodyear Tire and Auto parts are the best place for new Tires on Maui.
Took my ‘19 TRD off road in to get my new tires aligned and they made sure that I did not wait a long while. I went in at 8am and truck was ready by 9am. Mahalo to Leilani for hooking me up with the 4 new Wrangler tires and mahalo to Elsie for making my alignment appointment go smooth and easy. Can’t forget the Technicians 🤙🏾.
I had a wonderful experience with Goodyear the whole staff was polite and pleasant and positive they did the work and the timeline they suggested and my vehicle sounds and runs great.I would recommend them over and over againThank you Goodyear for all that you do well appreciated.
Came in for a tire pressure issues. Loved the quick turnaround and great service from start to finish. Will definitely be back again
They helped me out last minute before closing hour and really got my maintenance set up. Elsie communicated well and direct, to keep from having any confusion. Grateful for the team for their service. 🙏🏼
I enjoy the aloha shared with your customers & prompt service. Good work Goodyear😁
Everyone at the Kahului Goodyear store has been amazing with their customer Service. I would like to ThankTrisha❤️Leilani🌸Elsie💜Rick👍Candice🌼And the entire Mechcanic team🌺My faith is renewed with your team of honest trustworthy practices. That says a lot, I will continue to recommend Goodyear to all of my friends because of your excellent team!!!Best regards,Jan Wise
I love taking my vehicles here, the people working the service desk are smart, friendly and super competent. And the work is always top notch.
Goodyear Kahului is probably the best auto service I have ever experienced. Not only are the mechanics excellent, the quotes and financial aspect of the business are fair and trustworthy. We have had frequent experiences, for tires, brakes and other services- every one superior. Josyln, Trish, Cory(sp) and others deliver what customers need under intense pressure and a constant flow of people who “need it now!” with aloha spirit that makes the whole operation a shining example of how to be in our world.Give these folks a raise! 🙏🏼💪🏼🙏🏼
Very organized and trustworthy.Rick, the mechanic explained things and knows what he is doing.Jocelynn is the manager and takes great care of the customers.The staff - Trish, Corey, and Elsie were kind all the while being busy.Goodyear Kahului and Kihei are excellent.
I’m happy with my new tires. Staff is very courteous and knowledgeable.
They were very helpful when I stopped in without an appointment when I had a tire with an air leak problem. However I wasnt able to get a good follow on appointment for the tire repair service as they were too busy.
Excellent customer service.
If you ever need tires or any other type of automotive services, I highly recommend Goodyear Kahului and the great employees there, especially Elsie “Leilani”. She went out of her way to get me exactly what I needed at the best price. Her knowledge of their products and services is exceptional!!🤙🏼🤙🏼🤙🏼
The team can do it all! A+++
This Goodyear truly generates happy customers through happy employees and their management makes sure that customers are well taken care of. Mechanics know how to translate auto talk into plain English and the counter staff are absolutely amazing!
Very happy! Went in for a new tire on my BMW 328i, mine had a nail in it. Instead they repaired it and didn’t charge me.
Great service, especially when you have a road service policy when purchasing 4 brand new tires, always be sure you have a great tire company you can depend on with great quality service.I always use Goodyear, because youll get a Good year, year after year. Lol...🤗
Super accommodating and fast and friendly. Ill be back for more MAHALO
Employees are very friendly and helpful and they treat you like family!!!
Quick and easy! Great experience!
This place is amazing!!! had a tire with a leak in it, went to another place that was doing the same thing Goodyear auto service does (fix the leak) and the other place tried to charge 45.00 for the same thing! goodyear did it for FREE! coming here again!
Took my friends car in for front tires and an alignment, it needed tires but the alignment was fine, just thought we should get one since she just bought it, a 6yr old car. Got the car back and it was pulling HARD to the right. Shop guy said its probably the tires?? Uh, theyre brand new you just put them on? They did another alignment and its still not quite right, better, but not as good as when she bought the car. Dont want to take it back because it might be worse again. Just figure ill avoid the place from now on. Anybody can do tires, alignments are harder and I thought goodyear could do it, but obviously people are improperly trained there.
Awesome, speedy service!!! Mahalo nui!!!!
They were awesome. The ladies in the office were very nice and informative. answered all my questions. Ultimately the main reason why I went with them. They took my car in even though I didnt have an appointment. Their 3 year tire wheel alignment insurance is very affordable. Every 6 months they check balance and align the tires. They worked with me in doing everything I asked and could afford. Great overall service Would highly recommend.
Great experience! The staff was amazingly helpful and friendly!
Need a tire fix check out Goodyear
I appreciate the scheduling for repairs and the suggestions with estimates that end up being less. These guys and gals keep my 2002 Toyota Solara convertible moving on the road instead of on the side of the road. 72k miles and counting.
This is my new favorite place for an oil change. Their price is about the same as Midas, Maui Oil and other big places but the service is what sets them apart. Everyone is super friendly and helpful at Goodyear. They were also the only ones who could find and patch a slow leak in one of my tires. Thank you to the great staff at Goodyear!
Andrea was extremely helpful. Hit a pothole this am, blew tire. Stressed because its first day of classes. She found the right tire and had me drop it off with plenty of time to spare to make it to my class. Mahalo Andrea!
A good place for tires & auto services.
Both the Store Manager and the Service Manager were very helpful, friendly, and patient with me. Both Managers answered my questions and treated me as family. I really appreciated the hot chocolate drinks provided to me while waiting for my 2016 Forester Subaru. I RECOMMEND this store to anyone looking for Quality Auto Service and Aloha Treatment. Thank-you (Mahalo) for keeping me on the road.
Super friendly staff & excellent customer service. Really helped me turn a stressful situation around. I got 2 new tires put on, without an appointment, on a Saturday! Thank you. Definitely recommend!
Thank you so much Andrea Lima! I am exceptionally satisfied with the crews experience and expertise in the process of getting my car the Hawaii license plate right after having been shipped from the Mainland to Maui — And all for only $20, whether cash or credit.
Absolute best place for safety checks. They only take walk ins for safety checks and I believe the hours for safety checks is8:00 AM - 12:00 PM
Aloha Andrea for the help! I appreciate the awesome service Goodyear provides for me. Mahalo :)
Dont bother making a reservation on their website, when I went to the shop they told me their store system doesnt hook up with the website. What a mess
I set an appointment online. They asked me to choose my car, very specifically, down to the model and series. I chose my services, set my appointment, and was given a quote of $22 for an oil change. Upon showing up at Goodyear, I was given a work order for an oil change, at $22, which I signed. I was sent on my way and was told 2 hours. Just under 2 hours later I get a call from Goodyear telling me that I was given incorrect information and that my oil change will cost me 3 times what I was quoted. I asked why?. I was told my car needs different oil that costs more. I told him that I had to choose my car specifically to get a quote so that answer is unacceptable. Well, either way, I needed my oil change. I said well, I assume that since its already been two hours, you just need to put the oil in and I can come pick it up, right?. The answer was no. It would take an additional 2 hours. This was absolutely unacceptable. When all was said and done the service costs me triple what I was quoted and took 4 hours. If their website is not working correctly, then it should not allow me to use the function. However, if its incorrect, they should tell me before I sign the work order, let alone 2 hours after I dropped off my car. I will never use Goodyear again and I highly recommend that you look elsewhere before you consider using them. If you do get a quote, my experience tells me you can expect to pay triple.
Good customer service
So far, after having to replace one tire and then all four within the same week, I have had nothing but great experiences with them. The tire issue was a big one because my vehicle was so new that no one but them had my size tire. I was so grateful. I will be taking my car in for brake inspection and replacement this weekend. Looking forward to working with them again.
It is so hard to find a good auto shop on Maui. On multiple occasions they have gone above and beyond to help me. From needing a tire installed at a moments notice (ie walk in) to more complicated automotive problems. I had a electrical diagnostic done and they fixed the part, a week later my car wouldnt start and had to take it back in. They looked over my car and found the problem. I look at it as there was something bad that I didnt know about so I basically got 2 fixes out of it. The girls at the front of the store are all awesome, I trust them and they are very easy to communicate with. Anytime theres a problem or tires that I cant do i take to them without hesitation. Theres just one bathroom there but never seems to be a long line if needed. Bathroom is clean and everyone is nice and professional. I highly recommend this goodyear location!
2 week out for tire install is crazy
Good tire & tire services deals
2 week appt. is silly.... no thanks
Xlnt work always use them for most of their services
Prompt service, nice staff, comfortable waiting area
We have a slightly a miss communication deal with one of the personel, about the pricing of the tire...but it jocylen is so awesome to fix it. And cant believe they even give me a discount of my tire that i bought. Mahalo Good Year, more powers and Godbless!
Been with these guys for years and years. Not ever had a problem. Highly recommended. Very nice and professional.
Great staff Courteous Good selection on tires and repair time.. Just the young boy didnt know how to drive a manual trans...
Friendly customer service centrally located able to take care of errands while waiting.
Worst place ever. Scheduled oil change and they pushed truck to be done at the end of the day. Promised 1.5hour wait and barely working on truck. Oil change takes 30 minutes. Sad part is they knew I was waiting. 2.5 hours later after scheduled appointment. Still waiting.
Great service very helpful
Great place for tires & rotation!
Andrea and Arial two of the finest receptionists at the front desk, I couldt have asked for better service to repair a tire. I will certainly go back knowing any tire problems will be fixed with a smile! Thank you Goodyear Kahului you guyz n gals are Great
Excellent service
Awesome service.
Best customer service. They really care!
Always super friendly and knowledge with professional service.
They actually give a rip about their customers!
I just had a major blow out. And brought the offending tire in. Ariel hooked me up and I was back in action in about 10 mins. Thanks Ariel you saved my day!
Honest and good service center .
Had a blow out needed a new tire. Brought it in at 430 pm got the truck back next day at noon.
Great place to work
Great service
Sale rep. Poor customer service...Very unprofessional.
Curtius serviceThank s
Fast and professional
Nice people
👍👍