Needed a new Sims card for a phone. Was in and out quickly with everything taken care of.

The lady who helped us was so kind. First we forgot our masks, so they gave us one. Second we needed a screen replaced on our phone and were having issues filing our claim. Thus wonderful woman sat on the phone with Verizon and went through the long wait time to assist us. I would definitely go back!

The people here treated us right and really good service

Love verizon they work with you and their phone great

Sucks no one can actually help at the stores pointless

Hated At&t but after all the yrs with at&t and their bs I regret ever changing to this company and only been with them 2 months

Service was great. He replaced my screen guard for me. You still need a mask when you go in.

My friend and I went into the store regarding a transfer of number from her android phone to my previous iPhone. We were assisted by an employee with the name of Ron/Rob. He switched the SIM card in the phones for us. Everything worked great for 2.5 hours. Then the iPhone read No SIM. He stated that it was the phones problem and that we could TRY to reset the phone. If that wouldnt work then she would need to buy a new phone from them. I asked if he could remove the SIM and then put the SIM card back in. He shrugged and said he could try, then proceeded to say she would probably need to buy a new phone. Again. She asked if she could purchase a new SIM for the phone and if that may work. He said she could buy one, but he doubts it would and that its probably a malfunction with the hardware on the iPhone. Needless to say, we left. She took the iPhone to the Verizon down the road by the mall - and they were able to assist her. The phone is now in use and there are no issues with the device. If you want a sales person who is interested in assisting more then commission, dont waste your time with this business. Go to the corporate owned Verizon down the road. They are worth your time. Yes, we did file a complaint with Verizon Offices as well.

I was treated so poorly it makes me sick. I have been a Verizon customer for years and we have spent a lot of money with them. I purchased a new phone one week ago and I bought the liquid screen protector which the associate applied right there. I asked him if this phone was compatible with my wireless charger and he assured me that it was compatible. Apparently the case that I was sold is not compatible with my wireless charger, but I was informed of that. The phone has been a little glitchy, so I decide I wanted a different phone since there was 30 day return policy. I went back to the same store and was helped by a different sales person. After I explained to her what my issue was, she told me she just had an appointment show up and asked me to go wait in line again. A few minutes later someone else helped me. He first informed me that a restocking fee may apply, I was okay with that. He then inspected my phone very carefully. There was nothing wrong with the phone that I could see. He took it to another sales person to inspect. He then came back and told me there were too may scratches on my phone because I carried it in my purse. I never noticed any scratches before. He said if he took the phone back he would have to pay for it and that he could not afford it. I told him about the screen protector I bought, but he said it is still considered a scratched phone and couldnt take it back. I took my phone back and said thank you and left the store. I will never go back there and I will tell all my friends and family about my experience.

Probably the most pleasant experience with cell phones & equipment. Very knowledgeable and kind through the whole process of getting a new phone & accessories. If you need anything Verizon related & are in Joplin (or even surrounding area) highly b recommend this location (and Donna)

I went into the store due to getting a text from Verizon saying someone accessed my account and ordered a phone on it. I was helped by Ron. He helped me change my password, as well as reviewed my account to ensure I was protected. He also advised me on how to protect myself in the future. He even took the time to look at my account to ensure I am on the right plan. Great experience with this guy and this store! He definitely knows hos stuff! Thank you!!

The only store in Joplin that still requires a mask to enter. Pretty gay.

We are 80 years young and needed to upgrade our flip phones. We jumped into smart phones. We were assisted by Logan Lewis, he was wonderful refreshing and very helpful with our leap into new technology. He has called to check on our progress and has helped us understand our bill. The store was beautiful and an upgrade from the old business that was there. Location is perfect just off interstate 44.

I went in upset because I was having issues on my phone and Ron was extremely helpful. He not only fixed my issue with my phone but he took the time to go over my account with me and saved me money on our bill. He has restored our faith in Customer Service and that it does still exist. All of the people working there were very polite and fun to be around. The female that worked there named Susie was also very friendly. She complimented our visit by the conversation. Great people! Highly recommend!

I pulled off the interstate and went into your Verizon store. The representative greeted me and helped me figure out how to get stock apps on my device. Ron did an excellent job! He also helped review my plan. Thanks again! I would recommend him to everybody!

I came into your store and was looking for assistance with porting a number to another carrier because my new wife is on her family plan with AT&T. Ron was 100% professional and extremely helpful. He did give me some good options to think about with staying. I will definitely be back because of him. It may take us a while to get to where we can have our own account but we will come see him when we do switch back!! Thank you!

I came into your store earlier this week on Range Line and was immediately greeted by one of your representatives at the door. I was very impressed to have the door opened for me! Wow! I needed some things done with my account and was not sure where to go since I have tried before to get things accomplished by calling in. The rep kept assuring me that he was going to get me fixed up! My plan was fixed and my bill was explained to me so I could actually understand it. I was also told about this new thing that makes my car safer. I am sure that I will get this as soon as i get my finances straightened out, and will come back to see him. Thank you so much for having people like him!

Excellent, sure beat the phone app, Cindy was marvelous.

Susan was extremely professional and helpful. She knew exactly what we needed and was super courteous. There was some trouble getting numbers transferred and she handled it with patience and intelligence. We are happy to have service through a company that has employees like her.

I came into Cellular Sales Verizon in Joplin to look at switching from sprint. Kyle gave me 5 star service! I would highly recommend this store to everyone in the area. Great team and great service! I will definitely be back here. This store has won my business

Came into store to MOVE over from AT&T. Kyle greeted us and set us up with 2 NEW Phones and 2 Gizmo watches. Kyle was amazing the entire time. He was more than helpful. He was very kind. He treated us like people instead of a sale. He was very fun to joke around with and tease. Definitely happy with the new location and the people, a definite reccommend for anyone and everyone. Absolutely happy!!! Never got this kind of service at at&t and my wife and I were customers with them for 13 years. Thanks so much Kyle

Today I walked into cellar sales and I was greeted very quickly by Austin. He helped me set up a new phone on my account and helped set it all up for us. It was a fast process that we all did while I was on lynch. Would recommend for great service

Ive been a Verizon customer for many years. However, AVOID this location. These folks are like bad used car salesman. (I had Ron and Jeff) They sold me a phone, I found it had scratches then refused to returnAvoid this store at all costs!!!They are dishonest and their corporate customer support simply wastes your time. Go to the factory store on North Rangeline. These people are not interested in customer service.

Today I came in with issues with my prepaid phone. Ron took the time to help me set up a new device and also recovered all of my stuff. Ron was an absolute professional very courteous took time explain in detail what was going on I will definitely return to the store. I will recommend others to come here.

I was told when working with an employee at this location that adding a military discount would be easy and all I had to do was get the picture of the DD-214. I have now been moved to working with Ron on this and the process has now gone on for 4 months, between not returning my text messages and telling me now I have to contact verizon and figure out the issue on my own, this has been one of the worst customer support experiences I have ever had. If you are in the market for verizon services, I highly recommend using another location.

I came into the store yesterday to get help finish setting up a phone we got for our grandson. The representative helped us set up a new iTunes account and activate the phone. It ended up getting dropped in the toilet last night so we had to come back into store to get another iPhone. The same representative assisted us and she was very helpful knowledgeable and professional. Will definitely go back to her when I need anything from Verizon.

We came in to switch over from US Cellular. We met these guys at the event in town last night. Ron got us set up with new phones after 22 years if being with US Cellular. Ron is top shelf. Very informative. Hes a keeper!!

I wanted to tell you about my experience at your store at 3405 S Rangeline road. I came in to switch service from at and tI was extremely happy with Ron because he did a great job. He spent time explaining the service and we did not feel that we were pushed. Ron is very knowledgable of the product. Very friendly and would recommend this store and ask for him personally. Appreciate the extra help getting setup with our new phones

I came into the store needing help. Ron helped me fix my phone. He even reset my phone voicemail for me. This was a great experience for me. The other store did not want to assist me. I am loyal to this store from now on.

I had the best experience at the Joplin Verizon store!! Ron and Susan worked with both my mom and my in laws who are older!! We switched both of them from AT&T to our plan!! Not only were they patient with our parents they got us the best deal!! I could not recommend better people or service!! Did I mention they met us on a Sunday evening!!

I came into Cellular Sales today having quite a few questions about our plans and phones. We arent the most savvy when it comes to these things but Austin helped us tremendously.He walked us through every question we had and was very professional and overall it was a phenomenal exoerience. Would recommend this location to any friends or family!!

Decided to come into Cellular Sales today to switch to a promotion they had on the data and decided to upgrade my iPhone. I worked with Austin and he was able to successfully transfer all of my data from my old phone to my new and also installed my new screen protector which looks great. Overall great customer service.

I came into your store with my husband and ended up getting 2 new devices from Ron. Both Ron and Susan they both did a great job. Very informative. I will come in again.

I came in to the store with some phone issues. Ron took the time to assist me and help me with my issues. He also spoke with me about a new phone and the benefits of it. I decided to make a go of it. Great guy and great phone.

I came into the cellular sales store in Joplin to upgrade my phone today and I worked with Kyle. I received 5 star service! I was really impressed with Kyle and his knowledge of the business, He was very polite and courteous to me, I would highly,recommend this new Store,

I needed a new phone so I went in to Verizon. Susan is the one that help me. My Verizon account was messed up. Susan fixed it for. This Verizon store is for the customer. They are amazing.

I came into the store to fix my phone and Ron was very helpful. My phone wasnt notifying me of voicemails or vibrating on any text messages. Appreciate how kind and helpful he was. Very respectful. Good guy!!

Armando L was wonderful. Very helpful. Would recommend to anyone in the Joplin area to swing by and see them.

Austin was extremely friendly, helpful and professional. He explained everything clearly so that I fully understood my new phone. A positive experience

Pleasant experience with Austin. He was incredibly helpful with customer experience where as other places we had stopped by were not. Also, a beautiful new store.

I came in to store to upgrade 2 phones and and ended getting 4 phones from Susan. Susan did an amazing job, when we went in we werent sure what we wanted and she helped us figure out what we wanted to do!!! Thanks for the fantastic service!!!!

I came into your store with phone issues. Ron and Susan assisted me and my husband and ended up getting us into new phones. Ron and Susan were so very helpful and sweet..i will continue to come back to this store from now on for any issues i may have!

I came into your store and needed a new phone. Susan offered to assist me and showed me different phones. I went with the Asus. Susan was awesome. She helped me fully. I am very happy with her, get service, and my phone.

I came into store today with questions about my service and a letter I received. We discussed plans and ways to save. Ron was very helpful and answered all questions

I came into store because I was having email issues. I spoke Ron and he went into setting and fixed it. He was professional and prompt. Been with Verizon over 20 years nd no regrets!!

I would like to tell you about an experience I had at one of your stores today. I came into your store because we wanted to upgrade our phones.I was extremely happy with my experience and would highly recommend this location because our representative was very kind and helpful.

Kyle was super helpful. The store itself needs someblinds on the windows. I would give Kyle two 5 star reviews.

Today I chose Cellular Sales because my phone had an error message and made me factor reset my phone. This caused me to lose all my contacts and pictures.Austin was able to help me by restoring all my pictures, contacts, and apps that were deleted.I would love to come back to this store for any technical issues, or to purchase a phone because Austin was very kind and patient with me. He took the time to help me with all my phone problems.Thanks so much!!!!!:)

Today I came into Cellular Sales here in Joplin traveling with my family, my ohone had broje when we were driving but Austin made the upgrade a super fast and easy process. I also took advantage of a great promotion they had that paid off the rest of my phone. Great store!

Today I came in with wife to review plan and upgrade our phones. Ron got us into iPhone XR and accessories. Ron did a wonderful job he explained our options and got us into a better plan for us! We will be coming here for all of our needs.

Today I came into your store with phone issues and the rep got me into a new phoneMy representative Ron did an awesome job by helping me with my new phone and moving everything over to my phone

We purchased our new phones and switched from A T and T to Verizon last night. We had some issues - ATT had not given the correct ATT account # and we were not able to receive calls- emails set up voicemail or use Facebook. The gentleman that helped us last night - Kyle was off today and he suggested coming in to the store for help. We did and Susan did !!! She was able to get everything switched ! I HIGHLY RECOMMEND THIS STORE !!! Susan was wonderful 😊

They did a nice job compared to another Verizon in town. This is the one we will go to if we need changes to our service.

I went into the store here on Rangeline and ask him if they could pair my phone to my car took him a little while but he got it did a good job Im very satisfied preciate it

Great service... Appreciate the assistance from Logan. Really helped out with phone issues.

I came into the Cellular Sales Store in Joplin to upgrade my phone and worked with Kyle. He was very helpful and answered all my questions he was awesome to work with.

I came into the Cellular Sales Verizon Wireless store on south rangeline today to upgrade my phone to the newest iPhone and I worked with Kyle. The process was fast and easy. I highly recommend this spot over any cell store in Joplin.

Austin was super helpful! Great service! Definitely coming back

Came into Verizon today and workee with austin he got me into a new phone and a tablet and helped me temendously with setting the,phone up and even came outsife and helped with hooking up my bluetooth this store has 5 star service !!

Awesome experience the staff was very helpful. Thank u logan for all your help.

Logan provides oustanding service on my recent iPhone upgrade. He was very helpful in gettin all my various accounts and data set up on my new phone. Thank you very much loagan

We came into the store to upgrade our phones. Ron was our rep and he sold us some cool LG G7s. Ron was great and was great explaining all about our phonrd6 and the plans

I accidentally reset my phone a few days ago and it deleted verything like apps and contacts. I went into Verizon and Austin helped, me get everything back onto my phone! It was much fasterthan I thought it would be and he was very professional

She was more than willing to help me with my problem

Great experience with Ron!! Very helpful

Ron has been great helping us with phones

Jenifer was exceptional when it came to knowing the phone an services!

Really nice people

Must ask for details of each plan. They can empathize a part and ignore another part

Big help fixing a problem. Thanks!

Not a corporate store, they cost you money!

Excellent fast service

Great customer service

Ron did fantastic