Weve yet to spend any money @ Superior in Jonesboro but when we do, I expect to be able to easily bump those stars up.My wife is a highly mobile para (works, drives herself, shops etc. etc.) but still confined to a chair. Her current vehicle is approaching its end-of-life.Based on 22+ years in her Quickie and a number of handicap equipped vehicles she has her own opinions & desires when it comes to a replacement.We research any big purchase and a new ride definitely qualifies. I put together a list of what we wanted & sent it to every provider within a 500-mile radius of our home (Memphis, TN). I got a couple of cursory responses along w/ one from Randy.I followed up w/ them all, adding some detail & timeline info, etc. The only person to provide the information we wanted was Randy @ Superior, Jonesboro.By approaching this in a fashion we wanted and not the seemingly standard approach of other providers Ive interacted with, when it comes time to write that cheque, well be handing it over to Superior at Jonesboro and all because of Randy.
I dont recall leaving a review previously but Im doing so now. Im giving these folks a 3-Average rating due to the issues we encountered following the installation of a motorized car seat. It appears that they had some issues getting the seat in and some wires got cut in the process, as a professional mechanic found upon inspection. Additionally, the dash had lights going off like crazy and errors with the hazard lights, airbags, and seatbelts, which is a safety issue. They did fix it though according to them, so as long as its back to normal condition, and we are not out additional expense, were ok with it. The first rule of business is always to return the item, vehicle, or product to the customer in the same or better condition than when they brought it in. We did appreciate them driving in to pick it up since Dad was unable to travel at the time. Overall, we are happy with the seat, despite the problems surrounding the installation.