I went into Bill Gatton already sad and a little frustrated from Wallace Used cars… they definitely tried to screw me over and i drive two hours from home and It was the worst experience at Wallace. As soon as I got out at Bill Gatton, Ernesto greeted us with a big smile, already making me feel better… we told him the situation and all the details… he immediately started asking me questions of what I liked or didn’t like… then showed me some options in my price range. I test drive two cars and loved both of them. When I tell you Ernesto was the BEST car salesman there is, I mean that. I’ve already promised to visit and bring treats back! Ernesto was super funny and honest! He made the wait time for paperwork and maintenance and such fly by!!!! I will ALWAYS go back and buy a car from Ernesto at Bill Gatton! BEST CAR BUYING EXPERIENCE EVER!!!!!!!

Such an easy, smooth & most importantly affordable purchase of not one just one but TWO vehicles for our daughters!!! Our salesman Worth Peak made our 4 hour drive to this car lot totally WORTH it!! HahaHe definitely lives up to his name. Make the trip, you won’t be disappointed! And be sure to ask for Worth!

I have never been to a more helpful dealership. Lauren was so helpful getting the process started for my new ride. Great first impression as well. This place will do what all they can to help with any financial situation!!

Just bought my daughters second car from here. Very professional people quick and easy transaction. Jordan Dixon was a great help I’m making sure we was taking care off.

Kasey was amazing and responded to me very quickly! Made my shopping experience amazing. Lea, my salesperson, was an absolute sweet and caring person. Really made me comfortable and made me buying my car a happy experience! Highly recommend!

Great and easy experience! Very helpful sales team and Lauren on the internet side of things! If you are looking for a new car check them out first.

Spoke with Parker M, gave excellent customer service. Will definitely be going back when ready to purchase a car. Will recommend family and friends.

I have only been here for a week and I have never had someone help me as much as Jason Campbell he helped me with finding a car and getting to where I need to go! Amazing customer service and very friendly all around great experience will recommend all my friends thank you so much for all the help

Let me start with, I absolutely hate car shopping but we were down one car and a second car is a must for us. Lea was WONDERFUL from the start and even video chatted with my husband who couldnt be there in person. She made the process quick and painless and listened to what our needs were and made it happen. She may be new to the car selling buisness but she truly seems to love her job and it shows. Next time car shopping I will be asking for her specifically. I dont think Ive ever laughed and enjoyed myself so much buying a car. Thanks Lea!

Jason Campbell was great help. Will definitely return. Very professional

10/10 recommend if you’re in the market for a vehicle! Great service and great employees! Ask for Lauren Sutherland!

Jason Campbell was an amazing help to help me purchase a new vehicle. I’ll definitely return

Parker McCrary was the best with helping me find the car I want and I am highly satisfied with his help and would recommend friends and family to go work with him in the future when finding a car

Kasey is very professional and very willing to help in assisting you in your purchase! You won’t be disappointed!

Just purchased a vehicle and Worth Peak did an awesome job helping us choose the right one. This wasn’t the first purchase he has helped us with and it won’t be the last. Honest, down to earth and made everything really easy!! If you need a vehicle I highly recommend you go see him!!

Parker is so great! He is always professional and does everything he to help you.

Looking to purchase a car? Ask for Kasey! She is very knowledgeable and will go above and beyond to help you find the car of your dreams!

Bought a Jeep Wrangler on 7/3. When we test drove it, it was requiring an oil change. Salesman said it would be serviced before we took it. It set at the dealership until 7/6 waiting on service. First of all we did get a good deal, however, the vehicle wasn’t detailed at all, the service wasn’t done (because it still has the same oil filter on it) and the tank wasn’t full. We have used Bill Gatton for service on our Acura for around 3 years now. It was a shock that this was done since we have had good service in the past. Please do your research before and make sure they do the service as promised. So now we have to do an oil change and have it detailed at other places.UPDATE: After the water pump decided to leak and we had it fixed, (Vehicle set in driveway for two weeks) we actually got to drive it and noticed the right rear brakes making a noise. We took it to a shop and they showed us that the brake rotor was completely destroyed. Absolutely we didn’t do this because the vehicle has been broken down. A SAFETY INSPECTION WAS NOT DONE!!! Wife called the dealership and they said they do inspections on all used vehicles. After talking with the salesman, it was crickets….they don’t care at all. What if my wife pulled out of the dealership and the brakes didn’t work??

Jason Campbell was a major help in my car buying experience. Will be proud to return for my next car

Jason Campbell (Internet Sales Consultant) helped me to get the car I wanted and not just needed. He kept me informed and updated until I was able to test drive (2 hrs away). They were helpful and wasnt pushy like other car lots. I was even told of anything that was wrong. Im so happy with my car. Thanks guys.

Mike Barney was great! He helped us find the perfect truck for our family. Mike was very personable and patient. We got exactly what we were looking for, for a great price.

Worth Peak! We bought two cars within the past 5 days from Worth. He did an amazing job walking us through the process both times. Honest, transparent and great customer service.I met worth about 7 years ago when I bought my first vehicle from him. Since then every birthday and anniversary of the sale Worth calls to check in. Great relationship building!

Definitely coming back after speaking with Parker he has great customer service and answered all my question! #mazdalife

Jason Campbell was very professional and helped me alot. Will definitely return

Great car buying experience. Luke was a great salesperson. Hassle-free experience and would definitely do business here again!

I work for Pepsi and needed a new vehicle for work. I got to deal with Ernesto. He was so great to work with!! We tested and looked at a couple vehicles. He was very patient and helpful. We ended up finding the right vehicle for my needs. During the buying process he made it so quick and easy!! Definitely wasnt what some people would call your typical car buying experience. It wasnt a pain and there wasnt any pushing on his part. GO SEE ERNESTO!! Ill be dealing with him in the future for sure

I highly recommend any first time car buyers to visit here before anywhere else. I recently bought my first used car here and had a wonderful experience. The staff ensured the process was stress free and very pleasant. They were very knowledgeable and were able to answer all the questions I had. They truly went above and beyond!

I highly recommend this dealership, everyone there was so nice and welcoming. But a big thanks for Ernesto he really helped me so much with everything. Definitely worth checking out.

We had a great experience buying our newer used car.. found online, bought the next day..no pressure at all. Our salesman was Ernesto Hernandez. Well definitely return when we need another car.

I had an a great experience! With a reasonable amount of time waiting, and many options to choose from. Thanks to Tyler A for wonderful service. He was very knowledgeable about the cars and functions, and explained policies in a way I can understand!

One star is too kind. We purchased a car on a Saturday and made comments to the salesman of the steering being a little tight and some issues when breaking. The Carfax showed no accident history. Took the car on Tuesday to get fluids changed and the mechanic immediately found indications of an accident to the front right of the car. Tie rod bent, strut tower, and a few other items. Contacted the dealership and the response was our inspection didnt find that and that we would be responsible for the repairs. Not even willing for partial reimbursement. While on the lot prior to purchase, a couple other cars that we went to look at had obviously been in accidents. Anyone should be very leery of this dealership. I do not recommend them to anyone.

Its been years since Ive experienced such excellent, customer service like that of the staff at Bill Gatton Acura. Erine and Lauren turned a challenging and stressful day for me into a positive experience and Im so happy I chose to purchase my car from this showroom. Thanks to the service department who insured my car was ready to go.

Just got my 2017 is350 via car gurus when i asked for information Kasey was very helpful. Lea was our sales person and she was super nice and worked with us to get the best deal. Would 100% recommend to anyone want a new car

Easy and quick deal. Mr. Worth Peak was friendly and helpful. I definitely recommend.

We had a fantastic experience when buying our vehicle today from Bill Gatton Acura. During the 3 hours we were there all the staff was friendly and welcoming with smiles on their faces. MIGHT I ADD, the actual process time was quick and easy. We just had a hard time deciding between two vehicles.Thank you Worth Peak and Chris Hill for making this process a positive one!

I had the pleasure of working with Lea while I was there. The deal was done as soon as I told her what I was looking for. She made it happen! I’ve been looking for the car I wanted for a while and she made the process easy! I can’t recommend them enough!

Bill Gatton Acura in Johnson City is wonderful. We purchased a used Acura several months ago and were thoroughly impressed with our salesman Ethan Jenkins and a professional, honest, and efficient process. Since, I’ve used the service department and am always impressed by the excellent, top-notch service. I highly recommend this dealership.

We had a terrible experience with Bill Gatton today. My husband was initially sent the requested pictures of the vehicle and assured it was well taken care of. The salesman knew he was driving from an hour an half away to see the vehicle. When he arrived today the truck wouldnt even start. After using a jumpbox to start the truck there were multiple warning lights on, it ran hot and was skipping. The truck also had a dent and paint fade that was omitted in pictures and description. This is terrible customer services and I would advise someone to think twice before wasting three hours to view one of their vehicles. Also, beware if you are considering a Toyota Tundra currently on their lot.

Butch Brock was awesome! Very helpful and made sure I was 100% taken care. The staff was friendly very resourceful

Go get an accurate is a very nice place and they have wonderful staff and theyre so nice... if youre looking for a new or used car I would 100% recommend this place👍

Dont buy used there. This supposedly reputable business sold me a truck that was rusted out and repaired using wood paint stirring sticks! Looked great on the outside of the truck but wasnt even close to being the clean, one owner, good condition vehicle it was presented as by the salesman! Body Shop estimate is $5,200 to properly repair just the rear quarter panels. The General Manager offered $500 towards the repair cost to do only one side, and of course, at the Bill Gatton Collision Center, which gave an estimate for one side of $2,700 and listed the vehicles condition on his estimate as fair. The salesman claimed that the truck was thoroughly inspected and serviced and was one of the best for its age that he had seen. Ended up receiving $500.00 check from the manager, eventually. Bill Gatton is by all accounts an honest man. Id venture to say that he has no idea this type of thing is going on in the automotive group he worked so hard to create.

Tyler was very helpful and professional. Fair price and seemed like great people. Definitely recommend.

Mike Barney! I just bought my first car, and I couldn’t be any happier with my experience at Bill Gatton Acura. I was unsure of exactly what I wanted, but Mike Barney was my salesman, and he was super helpful! He was understanding, patient, and transparent. Thank you so much, Mike and Bill Gatton Acura! I love my new car!

At first I thought my experience was good. Then I went back with a down payment after being told if i had more employment or a down payment they could help. So i went with my down payment just to be told they couldnt approve me! Where am I suppose to start if i cant even get approved for a 6,000 used car.

A little bit of phone tag but they went above and beyond to see me satisfied thank you to all that helped me get the vehicle I wanted . And I would like to say a special thanks to Lauren and Lea for all they did .

Ernesto Hernandez assisted me with purchasing a 2013 Hyundai Elantra. He was very knowledgeable and very helpful. I would definitely buy a car from him again!

I recommend this place 110%! Worth Peak was 100% honest and transparent with us about my car I was purchasing, he was also super nice! If you go here, ask for Worth!!!

First time here. Was treated with respect. Salesman and sales manager went out of their way to find something that would work for us. We drove off with a car. Hopefully it will last a while..id definately make this my first choice next time we are in the market for a used vehicle.

I bought a 2013 Subaru Impreza WRX STI and both Parker and Lloyd did a fantastic job getting me financed and in and out in near record time

I had an excellent experience buying a truck off of Ernesto Hernandez. He was at no point pushy and was very helpful and nice through the entire experience.

I spoke on the phone with an internet sales representative before arriving to ensure that a specific vehicle was available for a test drive. Upon arrival, I was passed off to another sales person twice. They couldnt find the vehicle I asked about and I had to show it to them on their website. They sent me and the sales representative to their sister site down the road, but the vehicle was not there either. We returned to the main dealership where we waited another 30 minutes before they found the vehicle in the back. It was nowhere near the quality as described, had not been cleaned, and was quite trashy. We ended up looking at other vehicles, but the dealer was not willing to discuss price so we took our cash elsewhere.I am also friends with another customer they wronged. Unfortunately in this situation, legal action will need to be taken as their incompetence led to them taking advantage of a single mother.

Ive purchased two cars here within the past 5 years and both of them were good deals. The staff is nice and they will get you in and out as quick as possible in all situations.

Michael Barney was awesome! Easy to talk to, not pushy, and loves/has a great dane just like my family so knew what to help us look for in a used suv. 5 star all the way!!

Had a very stress-free buying experience from Tyler. He was knowledgeable, patient, and helped me find the car that worked best for me. Staff was friendly. They had a milkshake truck.

Just read the reviews before you step foot in this dealership. DO NOT BUY A USED CAR FROM THEM. I unfortunately learned the hard way. They perform whatever they need to on their vehicles to get them through the test drive. I called the next day after having issues with the vehicle I bought from them and asked to see used car inspection documents. I was told no, I could not see that document. Why would you not let your customer see the used car inspection document? Seems like they were attempting to hide something. I understand dealerships are business and they need to profit where possible, but they do not perform the “160 point used car inspection” that they claim they do. There’s too many bad reviews regarding similar issues and instances for them to not be true. Please, save yourself the stress and money and DO NOT buy a used car from them.

Excellent people and very good at helping you get into a vehicle. Thanks Jason

The service department is fantastic. They do not try to push unnecessary repairs or maintenance.

DO NOT GO TO THESE CROOKS I BOUGHT A JEEP IN LESS THAN A WEEK THE MOTOR BLEW THEY TRIED TO NOT GIVE MY MONEY BACK THEY WILL TELL YOU TO GET THE SERVICE PLAN BUT TELL YOU THEY CANT FIX YOUR VEHICLE HORRIBLE CUSTOMER SERVICE IF YOU BUY FROM THERE I PROMISE YOU WILL REGRET IT ps the guy below me is a friend of theirs liar

Had a good experience working with the team at Bill Garton Acura.. Our salesman Worth Peak was great. Very knowledgeable and professional.

Thanks Jeremy James for this car. Great service

The customer service here is way lower than any other dealership I have visited. I have been just shopping around for cars to see my options and decided to check this place out since they have a bunch of used cars. The salesperson who worked with me never even mentioned his name. Every dealership I have been to has given me a paper with my credit and the bank offers (since I am shopping around) and tells me how long those are valid. This dealership did not. The guy came back laid back in his chair and said yeah it’s about the same as the rest are saying.... have a good night.The way I was taught to shop for vehicles is to always go for 0 down first to see what deals can be offered. Seeing I didn’t even get the bank offers I couldn’t even let the salesperson know I had money to put down. They didn’t even tell me the amount my car was apprised for. They took their sweet time with everything and my salesperson didn’t even let me know what or why it was taking that long. This dealership is the worst I have been to. I highly recommend going somewhere else like anywhere else. This salesperson (that I can’t even call out due to not being told their name) reflects very bad on the whole dealership. Go to the Motor Mile and pick out literally any other dealership other than this one.

Had a great experience. We had a nice gentlemen tyler walk us around and helped us find the car we loved. Easy process and great customer service! Thank you bill gatton acura!

We got 3 recalls fixed on our vehicle today and we got a very nice 2019 Acura RDX loaner vehicle for the day. Matt in the front office was awesome with his customer service. Everyone there was pleasant, greeted us with smiles, and was overall a pleasant place to go! Thanks so much 😊

Great experience! Very friendly people. Not pushy when you pull into the lot looking. Lloyd Mullins was a pleasure doing business with.

Parker was a wonderful help. Thank you Parker!!!

Zach Johnson when I bought my vehicle was professional, personable and enjoyable! No one from the sales staff to the finance department were pushy at all, the gentleman who handled the financial portion was respectful upfront and courteous. The management of this dealership should take notice of these two gentleman and their commitment to good customer experience.

Purchased a 2016 Honda Civic for my daughter. We live 3 hours away so we called the salesperson to send a video of the car. He stated there were a couple of small scratches and the back speakers were removed that was the only items wrong with the car. We arrived late it was dark which was a mistake. The only thing we asked for that night was a cap for the tire that was missing one. We did not get that. The manager never greeted or approached us. The following day we noticed there were a lot more scratches and the bumper had $800 worth of damage we could not see in the dark. When we went to start the car it would not start. I took the battery out and had it tested it was bad so we had to shell out $200 for a new battery. The tire sensors did not work and after further inspection not only were the back speakers missing the front speakers were as well only the covers were there. After we installed the battery my teenage daughter was able to drive the car only to call me in a panic. Not only were the speakers removed there was a live wire under the gas pedal from the speaker sparking. Had we not acted quickly this car could have went up in flames. How this car passed inspection I do not know. I have bought several cars over the years and worked at a dealership this is not how you treat customers. Buyer beware they knew all of these items and hid them.

BUYER BEWARE!The dealer posted a vehicle as having 101,738 miles. I made an appointment for a test drive. When I arrived, not only was no one aware of my visit, the car wasnt even drivable. The dealership replaced a part and got it running and I thought all was good. I was in the final stages of purchase when I asked for the Carfax. Only then did I realize that the odometer had been tampered with and the vehicle actually had more than 185,000 miles!! Dealer offered to simply make the title say Total Mileage Unknown and knock $300 off the advertised price. Total waste of time.

Ernie Hernandez was great to work with! So funny and helpful! He made sure to get us in the car we wanted with a payment we wanted. We will definitely be dealing with this place again because of him.

Ernesto Hernandez was a fantastic salesman. He made sure that everything wen as smooth as it could go. I would highly recommend using him if you plan on buying a new or used vehicle!

I had a great experience with Zach at this location. we leased an Acura and the experience was great. He spent a lot of time working with us and getting us what we need. Definitely recommend this location

No pressure. Worked with my bank. Honest. Gave a great price for my trade. Made the process easy.

Worth Peak great guy to deal with.He did amazing job on our trade great guy.

I purchased a 2017 Silverado from Bill Gatton Acura of Johnson City. The truck ended up having some electrical issues about a week after purchase which unfortunately happens from time to time. The issue was a bad EBCM sensor which makes the vehicle unsafe to drive. I did not contact the dealership until about the issue until I learned it was going to be a few months before the part could be shipped. I could not be without a vehicle for a few months...so I called Bill Gatton and explained the situation. The folks at Bill Gatton not only gave me a brand new loaner vehicle to drive at NO cost to me but also were able to track down the EBCM sensor I needed. The best part is the dealership even paid for the sensor. I am very grateful to Bill Gatton Acura for all their help because ultimately they did not have to do anything. I had loaner car for 2 weeks so taking that into account as well as the EBCM sensor they paid for Bill Gatton saved me $1500. Thanks again to the folks at Bill Gatton Acura for taking care of a very satisfied customer.

We had an excellent experience buying our car today! Our salesman, Worth Peak, was phenomenal. He was so patient and honest, the whole process is very transparent which is refreshing in car sales to say the least. He put in two days with us between two different cars and smiled the whole time! Chris Hill was wonderful in helping us through financing and last minute changes. Once again he was honest and transparent throughout. He was incredibly knowledgeable about not only the financing process, but also the lender we were using. The entire experience was fantastic and we will absolutely use them again in the future.

Had a fantastic experience with Chris at the service department. I try to avoid dealerships usually, but there was a recall on my Mazda so I had to bring it in. From start to finish, Chris handled the entire thing, and was even flexible with my hectic work schedule. Highly recommend!

Tyler the sales person is so very friendly and helpful.

Over all experience was pleasant! My daughter traded in her previous vehicle at a fair price! And purchased another one! Was very pleased! Thanks!

Our car salesman Skippy (Robert Marion) was awesome! The gentleman in finance was great as well(Joe Whitaker) We had a very pleasant experience here and will go back again in the future, will also refer our friends and family to go there for all there car needs as well. Thank you guys again for such a great experience!

Lea that works there is amazing! She helped me out so much!

Excellent selection of cars. Lloyd was the best and I highly recommend him to anyone needing help finding a car!

Car sales associate Worth was ABSOLUTELY AMAZING!!! He was so much help! He answered every question I had and was overall just an amazing gentleman!! He treated me like a person, and not just a way to make some money. I would give 100 stars if I could!! Absolutely a wonderful experience, and I promise I will be coming back for my next vehicle!!

I just drove through, stopped to look at it car. No salesperson came out. Looked up online information that I needed. Not able to test drive at this location.

Worth Peak was so dedicated and invested in helping us finalize the sale on our new car, he met us there on his day off to walk with us through the process! He was extremely personable and helpful; you almost don’t find service like this anywhere else! Never been more pleased! Thanks, Worth!

My salesman, Jeremy James, was very professional, knowledgeable, and took note of (and found) everything I was looking for in a used all wheel drive. He made the car buying experience a breeze. Chris Hill, my finance manager, (another experienced pro) was extremely knowledgeable courteous and efficient. He valued my time, answered all my questions and had me in and out in no time. The whole staff at this dealership appeared top notch to me—extremely positive and professional.

Tyler Andes was great at breaking things down for a first time buyer. Thanks for everything.

Worked with Trevon Hall recently to purchase a vehicle here. Had a great experience! Would definitely recommend to anyone looking to get a new or used vehicle.

I purchased a used vehicle from this dealership and had a lovely experience. I am located in South Carolina and could not find the car I wanted in-state. I found the car online and rented a car to drive up and purchase the vehicle. The salesperson I worked with - Jeremy James was really friendly and helpful. He answered all of my questions and even met me at the rental place for the test drive. The whole process was very smooth. For my first car buying experience I could not have asked for it to go better! Thanks Bill Gatton Acura :)

This place deserves 0 stars. never do business here i have never seen a dealership run someone around like they do. they sale cars that need to be fixed before putting them on the lot and then refuse to do anything or help out with the cars they’ve sold that aren’t running correctly, the mindset of “you bought it so you fix it”. the worst place to hold the name of bill gatton. i refuse to give my money to this place awful business awful customer service. don’t even waste your time by going there.

I purchased a used vehicle from this dealership last November a 2011 GMC Terrain,and before getting home ended up at a repair shop and up with a 1,000.00 repair bill. I thought ok and called dealership and they gave me a goodwill check for 300.00. Now 5 months latter engine died. Please beware of this dealership and their used vehicles. Doesnt seem to matter what they sell!

Ethan was great and very helpful

They took great care of my car and fixed it with no problems it was great They done me right thanks CHRIS

I had a great experience at Bill Gatton Acura! I was very nervous since I hadnt purchased a car in a very long time. Jeremy was genuinely honest, no pressure, and extremely patient. Chris Hill was personable and made the business end of things stress free and easy peezy. Thanks guys!

Never had a more fantastic car buying experience. Jeremy James and Chris Hill were fabulous. No aggravation, no haste, just there to support us and give us a wonderful experience. Gave us a great price upfront without any problem. They know their stuff. Can answer any question you have ! Would highly recommend them for your car purchase. Thanks guys for making it pleasurable and easy .

A nasty excuse for a car dealership! Have never seen a place not stand for cars they have sold like this one does. Normal companies stand for what they do- absolutely not this one! Do not buy from this place!!!!!!

Do not buy from this business! They sell cars that need serious work, and also don’t back their warranty.

I absolutely love this dealership! They treat everyone so well and make sure that you have a wonderful shopping experience! Chris Hill, business manager, and Daniel Smith, sales, made my trade in experience excellent. I highly recommend them to ensure satisfaction when purchasing a vehicle and I would not go to anyone else.

They sold me a lemon of a used car. 2011, Ive had for less than a year and now and it needs a new transmission a new radiator, after already having to put new wheel bearings with a new ABS sensor and new rotars.

I bought a 2012 Acura MDX with the tech package here less than 3 weeks ago. Had a little over 68k miles. After signing papers and pulling out of the parking lot we realized the tech package didn’t work. The voice command buttons on the steering wheel not the Bluetooth function work. Less than 2 weeks of having it, it rained the first time. It started leaking around the center console by the sunroof. I called and a manager agreed to fix both issues. They looked at the Bluetooth issues and refused to cover costs. They were unable to diagnose the leak but refused to cover cost of this as well. After driving 4 hours to drop the car off and pick up, I’ve had it back less than 24 hours from the dealership and it is now leaking throughout the whole right side of the car. I called again this morning and spoke to a sale manager who refused to cover any costs. I would NOT recommend this dealership. These issues should have been found and addressed during a routine inspection before selling the vehicle. Now I haven’t even had the car long enough to have a permanent tag and they are refusing to take blame for any issue. DO NOT BUY HERE.

I had the absolutely pleasure of getting to be assisted by Worth, he was very knowledgeable about the vehicle I was interested and found out all of the answers he didn’t know. He was so personable and hilarious. I’ve never had a better car buying experience. I feel like I left wit not only a new car but a guy that I would love to just be friends with. This is such a relaxed atmosphere and as someone who left a dealership before this feeling scorned, I left with the best car buying experience of my life. Go to Bill Gatton and ask for Worth if you want that too!