Recently visited the Avenues Mall store location and received no customer service. Generally, sales people are all over you but this time no one even acknowledged my presence in the store. After lingering for about 10 minutes, I finally left with out getting the gift I intended to get. If customer service is what you are after go somewhere else because helezberg at the Avenues has none.

Staff is so incredibly helpful. And they always take care of what you need promptly.Great selection. And if they dont have it right away. Theyll find it for you.

Drove from Ellabell GA to Jacksonville, get there before closing to have my ring checked for the warranty and they’re closed and LONG gone🤦🏼‍♀️Wish we got my ring somewhere else

The store manager lady and her colleagues are the best. What makes a great experience is how they treat you. They have treated us so well and helped us to find the right product. They didnt try to persuate us to buy more expensive stuffs and tried to provide the best deal within the price range we had. If you have to buy a ring in America then there is where you need to go.

They dont make returns easy

Quick and friendly service. My ring was sized correctly.

Buying jewelry at the mall is already a dicey proposition at best. But when a retailer pulls out the “today only” sign, it reeks of artificial price fluctuations. I recommend you stay away.

This is were I get all my jewelry very friendly and willing to help for my engagement ring for a great discount price so happy with my ring

The staff is friendly and you can find good sales, otherwise its a jewelry store

Customer service is terrible!! I would not recommend going to this store to anyone.

Extremely disappointed that they say they close at 7 but were already closed at 6:35. I already knew what ring I wanted to buy from them but didn’t even have the opportunity to. Not taking time to drive back tomorrow. Lost sale opportunity.

Heather is the best !! Great experience.

Horrible. I would write my whole situation on how poor they communicate with clients, they tell you one thing but not know what’s going on, they inform you that their regional manager is assisting with the issue but they never hear from them or get back to you.. but I don’t want to waste any more time with this place. No one knows what’s going on here. Don’t waste your time.

Samantha, is amazing. She helped us every step of the way! She will be the only jeweler, we will ever use! She did everything she could to make sure we walked out with the ring of my dreams! If you ever need any jewelry make sure you go see her.

We love our clients like family!!! 😊💕💎Our today only signs are designed to inform clients about our special event happening that day only. These events feature designer brands based out of the United States that are not displayed throughout the year.

I am so thankful for the amazing team at this Helzberg location. My husband and I moved to FL from NJ. I was never thrilled with the customer service at the location we went to in NJ, but I had no idea what an amazing experience it could have been until we moved and started going to the Helzberg in the Avenues Mall. The girls here truly care so much about their customers and are always in a positive mood! I recently had my diamond fall out of my engagement ring. It was a freak accident but I was devastated. I came to the girls here and they were so incredibly helpful. They sent my ring out to be fixed and got everything taken care of for me. I am so grateful!!

I was treated royally by Heather and all of the staff even with my very small budget . my colleague and I felt that we were treated as good as the biggest spending buyer would have been. The staff was patient and did not push me to make a decision unwantedly. Very very impressed.

My Fiance got the life time warranty on my ring and Ive done my check-ups here. The staff is super nice and knowledgeable. I had to get the spacer fixed and they were very efficient and helpful.

My husband and I are in the market for basic wedding bands, and having good experiences in the past with Helzberg, we stopped by. I was easy and quickly found a gold band I liked but my husband took a bit longer to find something he liked. The woman helping us was very nice and patient and we eventually found one for him. Upon check out, we were told the ring he wanted they no longer carried. No big deal, we looked again to find a second option and settled for something a little more plain. Upon check out, we were told the issue was that they no longer work with the supplier of BOTH of the rings. Not willing to settle a third time, we walked out. Had they kept their display up to date, all of this could have been avoided. Instead, we both had to experience initial excitement followed by frustration and disappointment. What a waste of time.

The customer service is superb.They take the time to help you make an informed purchase.

Best Jewelry Store in Avenues Mall. Customer service is great.

Purchased my fiancees engagement ring here. Very knowledgeable staff, extremely helpful and honest. My (now) wife still tells me how much she loves it after almost 2 years of having it.

Always have awesome service. I enjoy shopping there. Havent had an bad experience

Samantha was amazing at helping us find our perfect wedding bands! She is extremely knowledgeable and trustworthy!

The only complaint I have is they say it opens at 12 but they show up at 12 and open at 12:15

Good selection of jewelry. Some prices high and some very reasonable.

I would give them 0 stars if I could.I went to the town center Helzberg Diamonds in Jacksonville and I got a gift for Christmas it is in perfect shape and they told me all they would do is take it and make me pay double for it worst jewelry store I have ever been too. I have never heard of this before. Not going back ever.

Great staff in jacksonville florida located in the avenues mall

The staff is great to work with. Try them.

My feline 💯% 💘 this place....way to go Al,👍

Better get your purchase appraised b4 you get embarrassed and stuck with it.

Beautiful diamond I got, great customer service but quality of my diamond ring setting is seriously upsetting.

Love this store awesome prices and awesome employees

Very helpful customer service, I love my new watch!

While in St Louis after evacuating hurricane Irma..visited St Louis galaria mall..decided to get wedding set cleaned and the young lady on duty was a perfect charm and delight very knowledgeable..she informed me that I had 3 of Mr large diamonds really loose 1 in 1 band 2 in the other..And that I had lost a small diamond in the large ring as well..I never noticed that diamond missing..she said dont wear them..she bagged them...so I stopped at another Jewelers a day before heading back home..to have the issue resolved but the expert had left for the day...the lady there told me the exact thing as I had been previously informed..would not cost me $55...no problem..I come home to Florida...I got a quite 11 diamonds loose...$75 a piece to repair...I think Florida should take a hint...they been soaking in too much Sea salt...until they have become stupid with price flying back to Illinois to have done..flight thru allegiant roundtrip only cost me$132...total....and I shopped with please...thanks St Louis galaria for keeping it 100!!!!!!!!

Always nice to me when I walk in

Great service and what a ring!

Nice and friendly

Excellent customer service

Great jewelry and customer service

Staff is the best and very helpful

False Advertisement. Theyll tell you anything for a sale. Not enough information was presented & we are now stuck in a dilemma. Will never shop there again.

Worst experience Ive ever had with customer service would not reccomend this place to anyone cant put 0 stars so had to do 1

Very nice staff