I have Never had an experience like this when buying this Verizon Samsung S215G. I was greeted upon entry into the Avenues store. I asked for Z which is part of his name, which I will call him for security reasons. I was very knowledgeably helped by Z as to what type of phone I was looking for. Z gave me some ideas and knowledgeable comparisons about phones that were in stock. I ended up buying a phone that was $100 over my intended budget, that would run circles around the phone that I thought I wanted. I had read reviews, watched videos on this phone I intended to buy. After Z finished talking about this in stock phone and its specs. I Bought It. Thank You Z for the knowledgeable and polite way you helped me. If I owned a business that needed to be Sales with a Customer Service Focus, I would want Z to be the one training and managing them. Z seemed to Love what he does... Again Thank You!!! Z

Cody was extremely patient with me on yesterday’s visit. He gave me the best options for my son watch!! I went today 7/11 and Robert was very helpful. Needed to change my son watch out because I picked the wrong color. Robert helped me in getting the exchange done. Both guys are awesome sales people!! I would drive the 10miles for great service!!! Thank you guys!!

Cody Buechele has been amazing in helping me make changes to my account and upgrading my phone. His customer care is outstanding. He was patient with my endless questions and concerns and stayed in contact with me throughout the process. Cody is a great asset to your organization!

Weve been going to the Verizon shop at Avenues mall in Jacksonville Fl since moving here in 2017. Each time weve been lucky to have been assisted by Robert; his product knowledge and customer service are truly outstanding! Way to go Verizon, Robert adds much value to your store and makes phone shopping a breeze.

Verizon at the Avenues deserves an A+, and it’s mainly due to Robert, who is so very good with his customer service!!! He demonstrates that he values his customers every time he’s helped me, when I’ve needed some type of assistance with purchases of phones or accessories. And, he takes his time to show me, an older customer, how to use all of the phones features and new apps. I’m hoping Robert will still be working with Verizon for many years to come, so I can feel confident when I need my next upgrade!!!

The young lady there was amazing she was not only able to get all my contacts & photos off my dinosaur of an old phone but showed me how to use my new phone. Talk about above & beyond service definitely go see her she’s AMAZING!!

Courtney was so helpful with getting a new phone and figuring out our options. She explained everything clearly and was overall amazing to work with. This has been by far my favorite verizon store on multiple occasions. All of the workers are friendly and extremely helpful.

Courtney was amazing I followed her from another loft just to work with her again definitely request to see her she’s the best

Transfer done quickly & professionally. Surprized at reasonable price for great Samsung quality. The span of coverage is worth it. Cody was a large help with any assistance needed.

Our sales person really gave us a great deal and the follow up customer service was fantastic. I dont think AT&T can compete

Courtney was amazing in helping us get the phone my girlfriend wanted and well as finding her a new case. She is very professional. She made the whole process easy. Thank you very much

Robert helped me tonight and it was honestly the best new phone experience I’ve ever had. He explained everything so clearly, there was no confusion trying to get it all set up, and it took basically an hour. Thank you Robert!

My husband and I have done business with five different Verizon stores since moving to Jax ten years ago. In March 2018, a new Verizon opened in the Avenues Mall (upper level, next to Ruby Tuesday) near our home. It has proved to be the best retail experience by far for our wireless communication needs. Store Manager Robert Lam, in particular, is always supremely helpful and congenial. As 60-somethings, who can require extra education and patience where technology is concerned, we sincerely appreciate this. Five-star rating for Verizon at Avenues Mall.

Very friendly and helpful. Answered any and all questions I had.

This is my favorite Verizon Authorized Store. Robert L. is excellent and is always thorough and explains everything!! I come here for just about everything!!! ❤️🖤

Robert gave me a great experience today! Took his time and actually listened to what I had to say. He also took his time to make sure I understood my bill, my upgrade, and the process! Next time your in the Avenues mall stop at the Verizon and meet him! Cool guy!

I have a wonderful experience every time I’m in this store. I drive from St. Augustine to come here. Robert is AMAZING!!!!!!

Courtney is great I didnt k own my password to ANYTHING to get into them on my new phone not only did she put it all on there for me she helped me reset the password to everything I didnt remember shes the best

Went in to buy a phone to replace my 5 yr old phone that died. I had visited two other Verizon sites but was not happy with their recommendations. Cody showed me what I needed, answered all of my questions and offered me a great deal on a second phone, since my wife needed one too. Great service, great deals and thoroughly knowledgeable. I really couldnt be happier with a store. Cody was great.

Robert was great. Excellent customer service.

I recently stepped into this Verizon wireless retailer in was a guest of a great customer experience in regards to helping me upgrade to my next device, In which was a Samsung Galaxy S21 ultra, The sales representative, Alvin and his manager treated me well and provide me with outstanding customer service & care. Job well done Alvin! and I look forward to working with him in the future.

Zack and Cody were great helping me with my new phone

Courtney was amazing she definitely went above and for m and my family and saved us more money than I was expecting to spend definitely go see her!

Courtney was amazing she definitely goes above and beyond for her customers

I never have a bad experience when I come into this Verizon and Cody kept the tradition going! Ive been doing business with this Verizon since I moved to Jax around the time they opened this store and have not been disappointed. Thank you Cody for being able to read my mind for phone colors (lol), being kind and courteous, and offering quality and speedy service.

Robert was my sales associate & he was extremely helpful. He walked me through the whole process of switching my phone company & made it extremely easy. Somebody give him a raise !

Robert has been very helpful and accommodating.he has an excellent t customer service skills and had helped us every step of the way.

Sales associate was very knowledgeable on all products. Very helpful with the switch over from other carrier. Highly recommend.

They aren’t a corporate branch so they have extra fees attached to the activation of devices. We spent 40$ on fees that do not exist in corporate branches. Don’t go to branches inside malls.

Very great service. Super friendly and helpful!! So glad I switched to back Verizon. Never should have left!! Thank you so much!!

Courtney definitely knows her stuff go see her she will be able to do anything

Robert has been especially attentive &Helpful in selecting my new iPhone .My experience at this Version storehas been very great after visiting several other stores. I will definitely recommendcustomers ask for Robert in the future!

BUYER BEWARE DO NOT PURCHASE FROM THEM.THEY ARE NOT A VERIZON STORE THEY ARE THIRD PARTY AND ARE SCAMMERS. THEY DO NOT INFORM YOU OF THIS. IT LOOKS LIKE A REGULAR VERIZON STORE AND THEY ONLY SELL VERIZON PRODUCTS. THEY DO NOT GO BY VERIZON STANDARDS AND UPHOLD THE 30 DAY RETURNED STANDARD IT IS ONLY 14 DAYS AND THE RETURN POLICY IS NOT ON YOUR RECEIPT.

Joseph and cody did such a great job making my daughter happy with her new verizon phone. Thank you for helping us and making the switch easy

Robert was helpful, friendly and had good customer service.

Joseph was awsome! he was very knowledgeable about phones and was not pushy. Verizon is a very good company.

This Verizon has very good sales people. they will always have you covered.

Courtney was the most help ive ever gotten in a Verizon store shes great

My man Joseph at avenue mall got ya right with Samsung s21 ultra.. Great salesman💪🏿👍🏿

Looking to upgrade our phone plan we stopped in and ended up with three new phones. I went for the new Samsung s21 (I like Androids) while the wife an son got IPhones. After getting home I wasnt to sure about my phone due to some of the built-in features I disliked.I returned the next day with all intentions of returning my phone and resorting back to my old one. After experiencing my concerns they sat down with me and helped me disable what I did not like while setting up a couple of features for easier use. The team here at this location are very knowledgeable about their products and give great customer service. Not only did I leave happy but I also have a lower bill and more data.

Robert was quick and efficient in taking care of us to find a folio case. Very friendly and knowledgeable.

Robert was great! Thank you

Joseph did a great job with our upgrade to I Phone 11s. Very professional and polite.

I have been a customer of Robert for 3 years now and he has been so helpful, kind and amazing dealing with customers needs and problems regarding their questions about their phones & accessories. Thank you for being knowledgeable about your products

Courtney was great she went above go see her

Courtney was amazing she made switching over the best experience ever

Alvin WAS AMAZING !! he was spot on in helping my boyfriend with the perfect phone no hassle no trouble switching phones & customer service was EXPLOSIVE BOOOOOOM!!!!!

Had an amazingly experience with Cody and Joseph and I can’t begin to credit these two rep on how knowledgeable and professional they were to me. I would most definitely look to hire them both if they ever leave VerizonAmazing experience!!!!!

Robert was very knowledgeable and even stayed an hour late to assist my fiancé and myself in purchasing our iPhones and watches. Thank you!

Zach and Joe were very helpful. Loved the service.

This place was a lot more helpful than the Towncenter one! Associate at Towncenter stood there for an hour without offering to help. As soon as we got here at the Avenues Cody was very helpful we started the upgrade process within 10 minutes. Go here if you need assistance with Verizon.

The staff is great, helps with any problems, treats people good.

I went to this store on February 11 after going to another store that didn’t assist with what t needed. Zac listen to what Was going on with my iPhone 7. He advised me of what usually happened to iPhone but he was willing to check my SIMS card out and stated it was damaged but this store isn’t a corporate store it will cost $20 to change it. Zac gave it to for free, he program the SIMS card, show how to put so wouldn’t be charged, and he walk me through it. I will return and a new phone. Thank you 🙏 Zac

Alvin was awesome with all of our questions. Awesome store.

Robert provided excellent service in switching to Verizon.

Zach was very good with getting me updated! Great job!

Very kind and patient. Thank you to Alvin and Joseph for making it easier.

Excellent customer service Robert took time and helped resolve a rather complex problem

Robert,Thank you so much for all your help today.

Zach helped us and he was great. Found a great deal for my wife and I to buy both phones!

Great Service and assistance by the entire team when upgrading my phone!

I went in to upgrade my phone and ask questions about plans. I was greeted by Robert right away. He was super awesome, and knowledgeable, also very accommodating. He totally hooked me up with everything that I needed to be successful for my everyday life, and my work life. I upgraded to the note 10 and ended up getting an android tablet as well. His customer service was excellent not only to me during the entire process, but to all who entered his store. He made they experience extremely enjoyable and I will be returning for any questions and any future purchases that I need from Verizon. I have been a long time Verizon customer, and part of it is because of the service I receive from each person that works for Verizon, every time.

Joseph was a great help today.Dr. Gordon Arbogast

Cody was great!]

Robert very helpful good experience with upgrading too 5g

Joseph has been extremely helpful and courteous. We are so glad we stopped today.

Excellent sale service by Mr Robert.Thanks Robert

I ordered a phone online. The color I wanted was available at this store. When I did not get confirmation email for pickup, I called the store. I was told by (I believe the manager) that I would have to cancel my online order and purchase it in the store. I called Verizon customer service and the representative called the store, and again arranged for me to pick up. Once again I called the store and the same guy said the customer service rep was a liar, he never talked to her. Horrible customer service at this store.

Courtney helped me and my family with a new phone plan!

Very courteous and patient and professional

Always have exceptional service here

Great service from Robert!

I had a great experience. Nick was customer service focused the entire time. My phone battery was rapidly discharging when I used my camera. He called the help line and stayed on the phone until the problem was resolved. They ended up sending me a replacement phone. Nick is the man! He keeps customer satisfaction first. Great job!

Robert he is an awesome and helpful guy

DeShon Freeman made my Verizon sales experience extremely easy. His phone knowledge eased my concerns and made my experience time efficient. I recommend you go see him today!Robert did an excellent job setting up my new phone, transitioning all my old apps and getting all my rebates, warranties, and discounts applied! He spent extra time making sure my new phone was where I needed it!!!Overall 10/10!!! Thank you Verizon!

Robert was amazing my daughter was the 1 who wanted to get a new phone and Robert was great

Great deal with the switch! I wanted to transfer over and jump on the amazing deals that Verizon has to offer and Kenneth was able to get me set up in no time. The phone came in within days of me ordering and he made the setup quick and easy. He was very knowledgeable of the plans that they offer as well as the promotions. I will definitely be returning for my future needs.

Miguel (Also goes by Greg, like at Verizon in the Avenues Mall where he works) Raphael is a nightmare to work with. See attached screenshots. I think theyre selling stolen/broken devices that theyve repaired. He refused to meet me at a Verizon store to verify the device worked. When I explained my reasoning for this, he blocked me. Poor customer service, questionable products. Im also going to alert the Avenues Mall that theyre doing business/soliciting out of Buffalo Wild Wings there. Id highly suggest not giving this place your business (if they dont block you first!)

Our family visited Avenues and wandered into the Verizon store a week ago and we spoke with Kenny. We drove almost 2 hours the following weekend to purchase our new phones! Robert, Kenny, and DeShawn were awesome! I couldnt brag more on their hospitality and patience while helping us choose new phones for the family! I recommend this location and all three salesmen to anyone. Thanks for such a pleasant experience! Made the drive worth it! 😁👍

Nick was amazing. Fast friendly customer service. Never felt pressured to get any needless upgrades, helped us get the perfect plan for our family.Also, hes a surgeon with the tempered glass. Perfectly aligned, no bubbles or lint. Perfection. Thanks Nick.

Robert and Nick gave myself and my husband exceptional customer service! They both went beyond what was expected and we also witnessed the same level of service to the other customers entering the store. We will feel comfortable returning for any reason.

Stopped into the Verizon store to assess my damaged phone. Gregory helped determine the best option, and provided great advice. Great customer service!!

Good deals but caution on buying the screen protectors. They will say they are free replacement so paying more made sense. However, they dont tell you that free means you have to pay $10 shipping and handling to get another one. Scam. Too bad. Kind of liked them. They missed out on a $400 Apple Watch purchase from me since they did not make the situation right. Its all about customer service and not forgetting someone after they become a customer.

First time at a cell phone store that is enjoyable! Was very satisfied with the service at this specific location. I worked with Nick, but everyone here seems friendly and willing to help with any needs. I would highly recommend this location to anyone looking to be taken care of the right way!

Andrew customer service skills is second to none. I would highly recommend doing business with him.

Robert was very helpful and knowledgeable on upgrading my phone with Verizon. He made the process really smooth and stress free. Everyone was very welcoming and their store had a great atmosphere! I definitely recommend this location and their staff!

I was very pleased with the service I received at Verizon. I am a senior citizen and my phone was set up for me of which I would not have been able to do on my own. Robert was very patient, informative, and kind. I recommend verizon for anyone.

Fantastic experience for a first time phone buyer. Helped my husband copy across all of his data and clearly described the prices. Did everything to get us discount within Verizon limits. Friendly and helpful - would definitely recommend!

Nick is above and beyond fantastic with his work, attitude and customer service. I moved to Verizon in February after 23 years with Sprint and have had numerous issues with incorrect aspects of my account. After spending a couple of hours on several occasions with Verizon corporate without getting things resolved, I went out of frustration to the local store. In 20 mminutes Nick was able to get things squared away and went above and beyond on a professional and personal basis to make sure everything was correct. If there was a ten star rating I would give it to Nick!

Robert was fantastic to work with! Helped my wife and I get new phones and even saved us quite a bit of money on our bill. Ive been to many Verizon stores but this one, hands down, is the only store I will come to. We drive over an hour to come to this location. Keep up the excellent service and Thanks for everything!

Robert at the Verizon store in the Avenues Mall was extremely helpful in not only making sure I was set up with a plan that fit my needs, but also that I felt comfortable doing so. I was hesitant to walk in the store as I normally use prepaid plans, but he patiently answered all my questions and made me feel confident that he knew much about the industry as well as the services that Verizon provides. Ive had my Moto G6 for a few days now and am extremely happy with my service so far. Thank you again, Robert!

I wanted to take a min to thank Deshon Freeman. Im in sales myself and he took perfect care of us. Including staying late in order for us to do the downloading. He could have easily asked us to return the next day, put he stuck it out with us. Even thought he had PT very early in the morning. That extra effort made our switch to Verizon perfect. Thank you!!!

Amazing experience, go see Cody there!

I am a regular at this store. Every time I come in here everyone is so helpful and patient. Robert, Nick, Deshon, Kenny, and Mel are all wonderful to work with. Everyone here knows my name and they are all personable. Consider this store for all your wireless Needs.

Robert and Nick helped me switch my business account over to Verizon. This was hands down the best experience weve EVER had at any store. Very smooth transaction, top notch customer service, very friendly, and professional! Would highly recommend checking this place out. Theyre located next to Ruby Tuesdays in the Avenues Mall.

What great service! I would come all the way from the Beach again to buy my wireless products from this store. Nick was my sales person who was very professional, listened to my needs...found the most cost efficient resolution for me in a timely manner. A++

Robert is an irreplaceable asset 2 your company. His professionalism, courteous and friendly attitude convinced us that Verizon was the right choice. He has a remarkable depth of knowledge about your products went over and above 2 explain and set up everything . He is a consummate salesman without being aggressive. A 10 star employee!!

Amazing experience. Prices were a lot better than I expected. Very clean and cozy store. The customer service was great. Ask for Nick, hes a nice guy, and very informative pOn any information youll need.

Nick was an amazing help! Very informative and helped me get in and out and back to work! I strongly recommend Verizon in The Avenues Mall!! Thanks bro!

Matthew W. Was the best. Super knowledge and easy to talk to. I highly recommend.