Fields worked on my Mercedes E350 after a car accident and Melissa was absolutely amazing. This wasn’t my first time. Anytime my car need body repairs this is where I bring my car. I’m always pleased. Melissa is who I always have that keeps me updated and make sure I know what’s going on from beginning to end. Thank you Fields Auto fir your work. I’m pleased once again. Melissa, thank you…

Fields body work on my Lexus exceeded expectations. We expected quality collision body repairs and we were not disappointed. Customer service was clear, fast, and attentive. What a great business to work with…Thank you.

Spectacular service repairing my 2020 Lexus. Great communication and customer service. They kept me informed each step of the way.Fields dealt direct with the insurance company. Melissa was all around awesome......a true professional. They even helped me arrange a rental. Five stars for sure.

Field service and Tabatha did a wonderful job with my car. I also wanted to mention that I called Tabatha on my way drop to dropping off the car and explained that I had a low tire and would need to stop and get that checked. She said no worry, just come on in we will take care of that for you. When I picked up my car not only was it beautiful, but all of the tires had the correct air pressure. It’s a little bit of extra customer service that makes for a happy customer!

After my fender-bender, I was not optimistic about my truck ever being the same…. Now it looks brand new again! The team was a pleasure to work with - professional and courteous. They quickly provided a super-reasonable quote and worked with my schedule to get me back on the road. Top notch work!

Great customer service! The best quality work in the state of Florida. Melissa is Awesome and the entire staff. great experiences every time I have been serviced there.

Melissa was professional and gave me updates on the work twice a week. All the work was excellent.

Drew remained in contact with me during this entire process of my vehicle having to be repaired as a result of an accident. I appreciated all his help and updates. Thank you Drew!!

Melissa is a true professional and gives perfect attention to detail ensuring that all repairs are assessed correctly and completed on time. She provides service above and beyond. I have used them on 2 occasions and would not take my vehicles anywhere else!

Great service! They repaired my car after a fender bender, and it looks good as new! They got me in quickly, kept me updated with the progress of my repairs and had it back to me as soon as possible.

Great service, price timeframe. Tabitha was amazing. Always kept me updated on my vehicle.

Tabitha provided excellent customer service with managing the repair of my vehicle. She was professional and provided updates and the latest status of my vehicle. Will use again.

They have been excellent to deal with so far. Looking forward to having my set of wheels fixed, it’s been a crazy month and it’s nice having a great service during a volatile time!

Very timely communication of updates on the repair process. While it took a long time to get my car in the shop, once it was in there the experience was as pleasant as can be when your car has been damaged.

The did a great job repairing my car!!! Were timely and efficient.

The representative Melissa was very professional. The work was performed to perfection. Could not tell where the damage occurred on the Porsche. I would recommend this Collison shop for your needs. If anything happens to my Porschecaymans I will take it again

Outside of my car looking brand new after being side-swiped, I want to give a special thank you to Tabitha who was my repairs handler throughout the time my car was in the shop. Tabitha was responsive, informative, and very kind. I give her 5 stars for her customer service. Thank you Tabitha!

Everything was great, they keep me informed and they deliver the vehicle the day promised!!! Awesome work !!!

Great service, excellent communication. Very friendly and superior work

Zarinea displays a very diligent and courteous work ethic.

Needed to replace trim around my windshield. They wanted to make sure they match the paint correctly.

Great Customer service, wonderful feedback, will recommend to anyone who needs body repair services

Melissa C. was awesome, exceptional customer care.

Had a part on the door to get replaced and it tools them months to hers this fixed.

Worst place to take your car to. They broke stuff just to replace it, getting more money from insurance. I got rear ended from someone not paying attention and letting his foot off the gas. Im not a mechanic but they claimed my frame was bent. I thought to myself, whatever, the person at fault insurance is paying for it. No cost to me. But after getting my car back and finding things that need to be replaced that wasnt damaged from the accident, it went downhill. I had to go back 3 times after the sloppy job. First my front windshield fender was loose and would make flapping noise from the wind while driving. Second my gas pocket cap was damaged and broken(not from the accident) and now noticed my back seat chair is detached/loose and wont stay down on one side. I usually dont like writing bad reviews but after finding that out it just pissed me off.

They have had my car for 5 months. I have to help them get parts. Wrong parts are ordered. Water damage from the car sitting out. Stay away!

If you want your car fixed right the first time bring it here.

Amazing service.

Magnificent. In a single word, that is how I would describe my experience. It is also the single word I would use to describe the beautiful work on my Porsche Turbo.Lloyd Jones, in addition to managing the overall operations of the center, engaged in the details, explained each step and was completely on top of the project. Tabitha Pipkin provided updates, coordination and excellent, friendly customer communication. With every inquiry, Lloyd and Tabitha were thorough, patient and welcoming.Of course, skill craft talent was critical. The project was complex and so adeptly executed by the technicians, led by Chris. From the largest parts to the smallest bits, Chris was attentive to the details. It was truly a team effort.The entire Fields team, from front desk to back gate, was eager to help and to make my experience a pleasure, which it certainly was. I cant wait to share the results with members of the Porsche Club of America, where I have been a member for over 35 years. And I look forward to being a Fields Collision Center fan for years to come.Magnificent!

They are horrible..it has been over a month...my car is still the

I interacted with many people at Fields. They did not keep their words. I will not visit this place again.

Great service,everyone was nice and friendly.

Outstanding service!! Tabitha answered all of our questions and kept us updated on the repairs. Chris A. did an amazing job on all the repairs and Paul’s paint job was flawless! Can’t say enough good things about Fields. This was the second time I’ve brought my car to them to fix, and once again we are extremely happy!

On April 19, 2019, I went to Fields to drop off my car for a scheduled repair. Due to the impending storms and tornado warnings I rushed from home and forgot some information. However, I was fully able to validate the required information.However, the receptionist was curt, unhelpful and dismissive to the point of unprofessional. She did not even bother trying to help for example, by contacting someone to verify my documents. She simply said no and dismissed me.I came to Fields because a colleague recommended this shop. However, the customer service was abysmal to say the least. If this shop is unable to provide customer service when getting business, then I certainly was not willing to find out how they handle customers who have issues after repairs are completed.Good customer service leaves a customer happy and wanting to come back to the same shop. I was neither and, thoroughly disappointed.They may be Lexus and Porsche approved but they are definitely not Lexus or Porsche level customer service.

Very helpful and very professional! We had an accident and had to go straight to the collison center as we were shook up and didnt know what to do. Brittany and Tabitha helped us so much!!

From beginning to end, we had an outstanding experience. Tabitha was a lifesaver, Chris A. is a top-notch body tech who made my car look brand new and Jason in paint did a wonderful job! Couldnt be happier! Thank you Fields Collision!

Going to a body shop to get your vehicle repaired is never good news, however Tabitha at Fields made it wonderful. My car was returned to me in like new condition. Paying attention to every detail and keeping me informed all along the way. If you want quality work I highly recommend Fields. Dont forget to request Tabitha she is amazing even following up with me after I picked up my vehicle to ensure I was happy.

Melissa Cake is the most knowledgeable collision person I have ever met. She was prompt, courteous and answered all my questions with such knowledge and made me comfortable with the process. I highly recommend her and Fields collision to anyone. The process takes time but be patient and you will not be disappointed. Awesome experience.

These guys are terrific. Unfortunately I had a little fender bender in my baby. I took it to them. Josh Evans was great to deal with. Very professional and responsive.Tony in the paint room matched the paint perfectly.I hope I never need them again, but if I do I would never go anywhere else.Thanks guys!

I had my car repaired (which was my fender, front driver’s door, back left door, and back quarter panel) from this place when they used to be called Brumo’s before they change to a new company and some how some way my trunk started leaking water throughout time. Not only was there a leak, but there was rust found and also mold from the rain that leaked into my trunk. Now my trunk completely smells of mold. Because of another incident, I went to a different body shop to get the opposite part of my car repaired (but not near the previously mentioned leak in my trunk). After that fix, I decided to recontact Fields about the trunk leak. They scheduled me for an appointment in the beginning of this passed January. After that fix, they said to have resolved the issue concerning the leak. A month or two after, I found out my trunk is still leaking water every time it rains. So, I decided to give them a call again and the next day an associate from Fields contacted me. She told me that because I had an accident after their fix and repaired it at another shop that I would have to contact the other shop to fix the leak. I called the other shop and asked for a copy of the estimate sheet of what they had done to the car, and it had nothing to do with my trunk leaking water. She also mention that if I want my car diagnostics, it’ll be $129.95 plus tax to find the issue that should have been covered with the lifetime warranty work that they guaranteed. If they told me they fixed the issue when I had my car fixed again in January, I wouldn’t have had to contact them again and they wouldn’t have had to tell me that they want to charge me $129.95 plus tax to find out what was wrong when they should have addressed the issue in the first place and fixed it properly when it was there. I picked Fields because it is certified by Lexus, Mercedes, and all the other luxury cars. If I knew this was the outcome of going to them, i would’ve taken my car elsewhere and I wouldn’t have to keep going back and forth trying to get my car fix properly with Fields. All I really wanted was for my car to be fixed and have nothing to worry about, but now everything in my trunk gets soaked and in turn becomes moldy. I have a two year old and when we travel I like to store her toddler stroller in the trunk or even just a place to put my groceries or just anything that I buy really. I never knew how important my trunk was until after this situation. I just really hope that this issue can be fixed.

Needing a body shop is not the best position to be in but working with MELISSA CAKE and her team (MANNY - body and PAUL - paint) was truly a pleasure. Everyone is professionally trained, experienced, and goes above and beyond to please.My first experience working with Melissa was such a positive one that when I had another need, I immediately contacted Melissa directly!Melissas professionalism, kindness, and customer service skills continue to impress me. If I was not sure about a repair, I asked for her personal opinion and trusted it 100%. Everyone at the Fields Collision Center is understanding, flexible, and a pleasure to work with. You will not be disappointed in the customer service and work you receive at Fields Collision Center!

We have owned two new Lexus vehicles after switching from Mercedes. Our buying experience was amazing. Recently wife had a fender bender and we wanted to use the collision center to repair the vehicle. Tina was extremely rude to my wife when she called in, and offered little to no information on the services or timeline. As we live an hour away from the dealership we decided to utilize a more customer friendly and local body shop and will re-evaluate when shopping for our next vehicle this year.

Our 2017 Lexus was hit at the Avenues by some one who did not claim the damages. We were devastated by the experience but Melissa put us at ease and was awesome in reassuring us that our Lexus was in the right hands and she followed up on her promise. Ken and Paul were the technicians that did the awesome job of ensuring that Melissa was able to keep her promise. I highly recommend Fields Collision Center for their professionalism and Melissa, Ken and Paul for an outstanding job.

Perfect service for our vehicle. We had a malfunction while traveling and needed immediate service. Our problem was quickly remedied while we were treated like long time customers. Thankful there are companies like this.

I had trouble matching a front passenger car seat that was damaged on a 2015 C Class. The replacement was different grain and slightly different color. Nikita, our service advisor, recognized this was not satisfactory. She got us a loaner car and persisted working with the insurance company and the Mercedes dealership until this was resolved. Lloyd Jones, the General Manager, was able to work with the parts manager at the Mercedes dealership to track down an exact match and we are very pleased with the result. The communication to us was excellent.

My experience with Fields Collision Center was remarkable. The staff was very knowledgeable and willing to answer any questions I had regarding my repairs. Josh Evans customer service skills were impeccable. I would recommend this company to anyone who is looking for professional and quality service.

Best body shop around! The manager Lloyd Jones is driven to make sure you have a positive experience. Quality work at quality prices.

From the start, the outside was neat and clean, as was the inside. When I walked in I met Melissa Cake, my collision consultant who explained how the process would work and what Fields would do for me. Melissa constantly kept me up to date via phone calls or e- mail answering all my questions. Melissa handled all the insurance issues for me until they were finished with the repairs making it seamless and stress free, thank you! The work performed by the technicians,Beau and Jason was flawless. A great repair job leaving the car looking like it was never damaged. The car was returned to me on schedule cleaned inside and out. If you are in need of repair work this is the place to go!

Jim, Sierra and Ken were all stars who took care of me from the minute I walked in the door. To be honest there were so many details to know about when your car is in a wreck. These guys wouldnt let me lift a finger. They made all the phone calls, got me my rental car, and guided me through the process easily. Their work is amazing. Highly recommend.

Best Collision Center in town

Sloopy Work Unprofessionally Workers Have To Keep Bringing Back For Unnecessary Finishing Steps That Should Of Been Done Before Leaving

Very customer friendly. Quality all around.

A table fell off a truck in front of my E350. I had to take my car to the Mercedes collision center where Allen Walker repaired and painted my car. I had a great experience he did a flawless wonderful job and in a timely manner. I was extreme happy with the work he did. He was so professional and knowledgeable he made me feel at ease through a stressful time. Id recommend him to anyone. Thank you Allen Walker

I got the front bumper of my GLK 350 replaced at Fields Collision center after a minor collision. Richard and his technician Freddy did an excellent job of replacing it and matching the paint. My car looks as good as new! Richard kept me informed on the progress at every stage. I would highly recommend Richard and his team member Freddy to anyone looking to get exceptional quality work done on their car. You will leave happy.Thanks Richard and Freddy.

Just stopped in to look at upscale and professional Body Shop

This place provided the WORST service I have ever experienced, from the staff being rude (TINA should not be working in the customer service field AT ALL) to lack of experience by the techs working there. Minor damage to my car is still being fixed after 5 weeks. NOT TO MENTION THE COLLISION CENTER IS RESPONSIBLE FOR ORDERING THE WRONG PART MULTIPLE TIMES! I would not recommend Fields Collision Center to anyone, unless you want your car to sit around and not get fixed.

Had a HVAC service truck rear end my wifes Honda minivan. Ken Perry and the team at Fields Collision Center did a good job. Tony the painter finished off the bumper paint job with class. All white paint matched perfectly. Id recommend this auto shop to anyone looking for a good, honest job done right.

I recently had body work done to my SUV and I could not be happier with the finished product from Fields Collision. From start to finish, I had a great experience and would definitely recommend them to a family member or friend. My car looks brand new again and I was so impressed with the quality of their work. My collision consultant, Christine, was easy to work with and really helped to navigate the process. Allen and Karson did the body work, and they did an excellent job. My car looks perfect and I could not be happier.

Melissa Cake is the consummate professional. She stayed on top of our claim and helped us navigate a very complex claim. She stayed in touch with us in a timely manner to share updates and how the repairs were progressing. The workmanship was excellent and we wouldnt hestite to use them again. Melissa and Fields Collision rock!!!

Our daughter was involved in a hit and run. I spoke with Jim Lilly and Ken Perry, these gentlemen are courteous, friendly, and as for the workmanship....like it never happened, the work on my daughters car is flawless. The front office team is just as friendly and very responsive. I hope I dont need another car repair, but if I do I am definitely coming back to Fields.

Excellent work. Great staff. Melissa Cake is wonderful. She always returned my phone call and text. She answered all of my questions. Best repair shop in town.

Annette and Ken were so awesome getting my car in and out after my accident. They knew how particular I was about my 2014 Scion FRS and handled it with the utmost care!!! I will always take my car hear for all my collision needs. I also got an awesome paint job by Tony. My roof looks amazing! You guys are so great! Thank you!

Great experience! Would recommend for any body work. Melissa Cake was very through and followed through letting me know any details needed and when to expect my car to be ready.

Absolutely excellent paint work. I am a car person and very picky I have a Cadillac vsport and got rear ended and didnt want just anyone fixing this car. I wanted repairs I couldnt see. Nothing worse then looking at a car and see it has been painted. If nothing else it was better then factory paint looked better so they buffed out the rest so it all looked great. This place will paint you car right and today it is hard to find someone that will paint you car and it look good. Last time I had work from another large body shop towards the beaches they gave it back to me with bugs and trash in the paint. Looked like it was painted out side. Then body work fell out after 8 months started cracking so I was worried about any kind of paint work period. No worries here at all they will meet your expectations. Many high end cars being repaired there when I saw mine so many others also trust their high end cars to this shop. Dont look at old reviews from the old owners fields as a company is doing great things in the automotive end of everything in Jacksonville. From car buying experience to now getting your car back after it has been wrecked and it being perfect. Nice to see someone in the automotive industry doing things for the customers that help keep the doors open at these places as with out us they dont exist. Thank you for taking care of my car which to me is more then just a way to get from point a to point b!!!

Thank you to the following people for their help in making this an experience I will not forget - Tabitha, along with technicians Manny, Jason & Marcus. Thank you very much.

Mike and his staff are awesome they were completely flexible as the insurance companies had to get their selves aligned and all the work was warrantied your Mercedes or Lexus is certainly in good hands with these people - Fields thank you!

Tabitha is a very nice person, she kept in touch me when my car was being worked on, Mr Fields she is a keeper.

Ken Perry and Richard Lindberg were excellent examples of great customer service. My estimate and repair was done on a timely manner. I will recommend my family and friends to Fields Collision Center.

Excellent attention to detail and prompt. Melissa, Jacques and Tony got my car back to me within a few days. I would highly recommend Fields.

I must admit I was very skeptical concerning the final result when time came to pick up my car. To my surprise Fields Collision EXCEEDED my expectations!The collision team assigned to my car was nothing less than phenomenal! My advisor was Tabitha Pipkin and my technicians: Chris who was responsible for the body of the car and Paul was responsible for painting the vehicle. G.G. (the name of my car) looks brand new!I was very happy to drive her again and with the knowledge of knowing all workmanship is under warranty is a breath of fresh air.If you need your vehicle repaired, may I STRONGLY suggest Fields!Thanks Team! (5+ Stars!!!)Warmest Regards,Terri James

Extremely friendly, knowledgeable, helpful staff that does a great job of maintaining a line of communication throughout the repair process. My repair was managed by Ms. Tabitha who was particularly helpful, organized, flexible and understanding.

What an amazing group of people they have working at fields. They were able to get me an appointment, even though they were fully booked. Dropped my car off in the morning and it was completed by the time i got off work. They even fixed my lightbulb, complementary. Thank you again Christine Sangalang and Jesse Rodriguez. You both did an amazing job. 😁👍

Always enjoy the hospitality and friendly atmosphere. Mrs Jackie Pounds always comes out and greet the guests . All of the service advisors greet me by name and review services and prices.

Very cordial, professional and courteous people. My car looked like new when I got it back! Great all around job!

There needs to be more communication from the advisors - the repairs were really great !!!! My car handles a lot better 🤗

Fields Collision Center did a great job getting my Lexus repaired !! Nikita was super quarterbacking the whole process & keeping me posted !! Nikita, Manny & Josh we’re a great team—5 star treatment !!

I mostly get the baked catfish and have had none any better real nice people from the front door to the back what a pleasure to go to 👍

They had my truck for over three months with no work being done for the entire first month. They gave me numerous completion dates, each of which I scheduled my week around, which they blew by without even telling me they werent going to be done. They rarely ever called Enterprise to let them know that my rental car needed to be extended. In addition I was only contacted by Brumos Collision Center a grand total of four times throughout the entire process. The rest of the time I had to call them multiple times a day, sometimes 7 or 8 times because they refused to return any message I left then, just to get status updates. They repeatedly blamed the delay on backordered parts from Toyota. I talked to the guy they had been ordering everything through and he said they had received all of the parts in the first month and that he had 95% of them in stock at the local warehouse. I came to find out that the manger had taken another job and the interim manger had no idea what she was doing and took on significantly more work than they could handle. Even with all of this they were completely unapologetic and refused to provide any kind of compensation for the length of time it took it for lying to me about the parts. I would rebuild my truck myself on the weekends before I would ever even consider taking another vehicle here.*Update*After numerous unsuccessful attempts by my insurance agent to have the general manger contact me I called him directly. I told him everything and said I was calling to file a complaint. He said he would take a look at my file and call me back before the end of the day. That was three weeks ago. I recommend that no one take their vehicle here or have any association with Brumos.*Update*The general manager recently contacted me to discuss my experience. He apologized for the time delay on the repairs and for the customer service provided. I was also provided some compensation for the additional time I was without my vehicle.

I am absolutely horrified by the service I have received by Fields. Many of my friends and family own Mercedes because of the assumed quality of service

Melissa and the team are outstanding and make everything easy. Nothing is too much trouble for them - they take it in stride and take the stress out of the process!

Excellent repair company 100 %👍

I am having the worst time with my account representative. Her follow up time and customer service skills are below average. I requested to speak wirh her supervisor, I even left him a detailed voicemail expressing my concerns. The sad thing is he still has not returned my call.They have had my vehicle for over 30 days due to ordering the wrong parts. Not to mention they want me to pay additional fees for a rental car.I will never recommend anyone to bring their vehicle here for service.

Staff is very courteous and efficient. My entire experience was smooth and easy.

FOUR WEEKS FOR A FENDER BENDER!!!They have had my car for three weeks now and I just got told it will be ANOTHER WEEK!!! 4 weeks to fix the passenger back corner of my bumper. They tried to blame my insurance company but when I researched the timeline, they lied. It sat on A desk for at least a week. They DONT return calls and they don’t answer emails until pushed. DONT USE FIELDS COLLISION!!!

Excellent service - Flawless work - Overall great experience!

Working with and through our repair advisor, Annette Campbell, we were permitted to turn in our vehicle a day in advance due to a minor accident thatm occurred subsequent to the accient that the vehicle was involved in earlier that required repairs. We were advised that the repairs would take two (2) weeks and that insurance would cover a rental vehicle for the entire period required. We were provided periodic random updates by phone on the progress of our repairs and our vehicle was ready when promised. After returning home and giving our car a closer inspection we noticed that one seam was not flush and one door gasket was not secure. We returned the vehicle and Annette ensured the errors were corrected while we waited a brief time. The drivers window was replaced and required window tinting. Annette recommended a window tint business and that was taken care of the following day. We commend the Brumos Collision Center for their workmanship and professionalism. Advisor Annette Campbell is a pleasure to work with and a dedicated professional that will satisfy all customers. We highly recommend her to all who would require her expertise.

Tyler and the team that did the work did an excellent job! Would highly recommend them and Brumos to anyone in need of a high quality repair, and a team of pros!

Im still disappointed. I was sideswiped by a State Farm customer. They sent me to Brumos and I was happy because of the name. Dont be deceived. They dont live up to the name. I asked them to finish the damage repair and I would pay to have the rest of the car re-painted. They flatly refused saying they dont do full paint jobs. That should have been a sign. It was late and raining the day I picked it up just before leaving on a business trip for a couple of weeks. When I finally saw the car in the daylight I was sorely disappointed. The body work is quite good but instead of using BMW Cirrus Blue, they used a Toyota metallic gray. It does not match the rest of the car. They never gave me any paperwork because, the computer was down. Messages left for the manager went un-returned. I advise you to take your repair work to someone who gives a dang about their work and customer service without sole emphasis on quick turn insurance work.

Picked up my car last week, came back today because it was making a ticking noise. Brumos heard the noise as well stated it was a mechanic problem, possibly the Rim and tire, so it went over to service. Still here waiting, two hours later.. Shouldve received a rental the moment it went to service.They had the car for about 3 weeks after my fender bender.... They worked on it for maybe a full week. I would think a company who knows what I recently went through wouldnt want me to waste any more of my time with a matter like this, and provide me with a loaner so they could send me on my way...Regardless if i had the loaner a full day of 4 hours.But I guess trying to squeeze me in to save them the cost of a loaner was the best they could do... In my experience dealing with service depts at dealerships, a loaner is to be provided if the wait is over an hour. Of course the collision center didnt know how long it would take, but I did mention I needed to get back to work as soon as possible... I came to this company because its BRUMOS! I had high expectations. I will not be coming back with any more business or referring friends. So hopefully my car will finally be fixed this time.STILL HERE, working on hitting hour 3. 😃

Nice people with quality employees and work. I wrecked my Lexus ISF into a mountainside in the middle of nowhere VA - I live in MS. After searching for the best recommended repair facility in the region I chose a Lexus certified repair center in Jacksonville - Brumos Collision or Fields it is called now. They worked with my insurance company to make it hassle free for me and I also gave them the time to do it right. When the repairs were completed, I was picked up from the airport and inspected the car and drove off. I had the pleasure of returning, a 600 mile drive, a few months later for some hail damage and was pleased with the service and workmanship yet again.While I dont want to see them for awhile, I wouldnt hesitate to recommend or return to their place of business should the need arise. Thanks and kudos!

After speaking with Tyler, The GM, I can see how his lack of care and concern is demonstrated by his staff. Other than him I spoke with 4 other employees today. NANI was the only person who seemed to remotely care that I had a concern. They tell you anything to get to off the phone and transferred to someone else who apologizes for miscommunications which are LIESwhich I have documented texts.

Questionable repair practice going on here, as stated by several reviews. Advisors/staff are friendly enough when youre dropping off but then the saga begins during the repair process. Insurance claimed repairs seem to take longer than usual, seems by design. When I asked the advisor if my car was done after one month (estimate was for 12 days of repair) I was told theyre waiting for the insurance to approve the addendum for other repair costs. When I called the insurance company they stated they have no knowledge of additional addendums and that their system is automated, any additions are tracked upon submission and reviewed/approved/paid within 24hrs. Upon relaying this info back to the advisor she then says the adjuster asked for a copy of the addendum and that she asked hime to expedite. Sounds more like she forgot to submit or delayed in order to milk for more hours. Either case this repair took a total of 6-weeks for a 12-day (or 3 week) job. To top it off, there were cosmetic damage to the car that they blamed on their clean-up crew, they have yet to fix this damage.

My car was in an accident. They set up an appointment and took the car in on the specified day. The repair took longer than expected and they took car of the rental car differential. There was a slight defect in the paint and they insisted on repainting the area. They provided me with the same model Lexus that I owned, they came to my office to pick up my car and dropped the rental Lexus off. Huge props go to Jim and Clifford for their their high level of dedicated customer service! I had a personal emergency during the second repair process. Those two men went above and beyond the call of duty to make all of my processes easy and seamless.

WARNING: STAY AWAY FROM THIS PLACE!!! AVOID AT ALL COSTS!! THE ENTIRE STAFF IS A BUNCH OF LIARS AND THE TECHS HAVE NO IDEA WHAT THEY ARE DOING. YOUR CAR WILL BE IN WORSE CONDITION THAN WHEN YOU BROUGHT IT IN....IT TOOK 33 DAYS FOR THEM TO FIX MY BUMPER AND WHEN I WENT TO PICK IT UP THE BUMPER WAS HANGING LOOSELY OFF... NIKITA DELGADO IS A LIAR AND SHE WILL MANIPULATE THE STORY AGAIN AND AGAIN TO GET AWAY WITH KEEPING YOUR CAR THERE LONGER AND THEREFORE MAKE YOUR BILL HIGHER. THE MANAGER IS OF NO USE EITHER, MAKING ONE WONDER WHAT THE RELATIONSHIP IS BETWEEN THE TWO, WHICH IS EVEN MORE DISGUSTING. THE STAFF ONLY LOOKS OUT FOR THEMSELVES, NEVER ONCE PLACING ANY IMPORTANCE ON THE CUSTOMER AND THE VEHICLE....WARNING: STAY AWAY FROM THIS PLACE!! THIS IS THE WORST SERVICE I HAVE RECEIVED.

Great job repairing my Mercedes

I had my car in the shop 2006 Acura TSX . I was rear ended pretty severely. I got nothing but great service . My service advisor was Annett . The body technician was ken. The work done on my car was done in a very timely matter and the repair work was done very well . Could not even tell my car was in a accident . I would highly recommend bringing your car here for repairs

Do not get suckered into going here by Travelers Ins! The after market bumper they put on didnt fit at all and they thought that they could get it by me! Theyve had my car for Two weeks! Steer clear of this place!

Horrific! They had my car for over two months for the back hatch, exhaust and two tires. They drove the car around when it was done with two flat tires first. Then the hatch doesnt stay open they actually told me it was normal and they see this alot. It was probably the shock they didnt put on. Had to get the work they did fixed somewhere else. Couldnt be more disappointed BEWARE! I will never go here again.

Quick estimate and nice facility!

Caution!!! Their customer service is not good. Once I went to pick up my car and they asked me to wait and forgot about me. I saw a lady having a bad day. My car has issues after it’s fixed and they don’t return calls.