Lawrence Porter is incredible. I really appreciate the time he took with me to help me understand how my Jaguar works. He spent and hour with me and wasn’t even the person who sold me the vehicle.

Lawrence Porter was an excellent and very knowledgeable salesman. He didn’t sell me my last Jaguar but set it up and is the reason I brought my third Jaguar.

Worst experience ever . I called and inquired about a warranty repair to my 2019 jaguar and the service manager Made it very clear to me that African-Americans were not welcome and told me not to bring my car there. Had to get my car towed 2 1/2 hours to the next dealership in Birmingham Alabama for service. Stay away from this place

I will never buy a car from this dealership again !!!!!!!!!! i bought a car a year ago i was promised a second key, and i was promised to have my breaks fixed. after a whole year and a half now i’m still fight to get my key. i paid to have my breaks fixed on my own cause every time i call no one answer the phone. now i’m at the point that i’m taking my car to alabama to buy another key for my car. i have had a better experience at the kia dealership then this one

Lawrence Porter was an awesome sales person and he got me the Jag I wanted, so if you need a vehicle please come see Lawrence Porter.

Very nice...very professional

I had an amazing experience here. I bought my Jaguar here, and it came with excellent servicing. My salesman was Mr. Da Vu Moore and he was so welcoming! You can tell that he definitely has a passion for selling cars and customer service! Would definitely recommend!

Lawrence Porter is a wonderful sales consultant.. I came to get my car service but he enlighten me about this great app pretaining to every features and details for my car and i love it. Its probably the best app on my phne 😁.. THANKS MR. PORTER

Lawrence Porter did a wonderful job as did Dee Graeber. They were fantastic to work with. Great experience and I’m thrilled with my new Jaguar!

One of the best experiences I have ever had purchasing a vehicle. I would highly recommend and will definitely be purchasing again. Make sure you speak to Lawrence Porter he is not the average car salesman. He continues even after the purchase to go above and beyond. From the minute we first spoke I knew he gets it.

Lawrence Porter was very detailed in going over all the details on the technology side and making sure all my needs were met. Chris Landis the salesman also took great care of me during the purchasing process

I bought my Jaguar F-Type convertible last month and am extremely happy with my purchase. Before I bought, I had been considering other F-Types at different dealers across the southeast as well as considering other makes and models of roadsters. Eventually, I narrowed my choices to two makes/models of roadsters that were at two different dealerships. I was extremely impressed with the way that my salesman, Danial Z., at Jaguar Jackson (aka Ritchie Automotive) handled ALL of my questions (there were many) and stayed in touch with me without being pushy or aggressive. Ive bought quite a few cars within the last 10 years, so I know how rare that combination is. This tipped the scales in the favor of the F-Type. In the end I was 100% confident in purchasing my Jaguar from this dealership. I should note that Danial even followed up with me a couple of times after my purchase to see if I was still completely satisfied and to see if I had anymore questions about the cars features. I actually did have a couple of questions which he easily answered. I will definitely go to this dealership first when I get ready to buy my next vehicle. Im thinking maybe a Land Rover?

Lawrence Porter went above and beyond his duties to assist me in my transition to trade cars at this Jaguar dealership. He explained things on my car to help with the function of all the “bells and whistles “. I highly recommend him to future buyers

Steve at Jaguar Jackson has been great about taking care of my car when it needs oil changes or a service from time to time. I live rather far off and he makes arrangements to have it picked up and delivered and that’s the main reason I chose them as I wouldn’t have the time. Excellent service and I will buy my next car from them!

Lawrence Porter is a great salesperson, very professional! Thanks for the home delivery!

The service is actually better than before staffing changes were made, however overall service levels still has a long way to go. The new procedure to schedule drop offs is better but it takes an act of congress to get a call to update you on the progress of your vehicle. Then when you call to get in touch with your service agent they never answer the phone or return calls. Sadly, this is the norm at this dealership.

The Service Department is improving. As long as the customers are all treated fairly, then there is not a problem. The service advisor Rebecca is nice and makes coining in better than before.

I have been very impressed with the new service department at Jaguar Jackson lately. With Mr. Farmer as the new manager, I have received updated info on my vehicle, speedy service and fantastic customer service. It hasnt always been this way, so thanks Jaguar Jackson for wanting to take care of you customers.

I went in for my scheduled oil change the morning before heading out of state. In the process of confirming appointment i explained my time was limited due to a funeral i needed to attend, i was told i would be in & out in about ah half hour. I reached the dealership @ 7:45 that morning and once again asked how long would process take, & was told it would be less than an hour. THREE hours later i walked to the front upset about the extended time it actually took. After voicing my concerns, my vehicle was brought out. The manager gave me the service on the house, however, it was not my best experience. I also asked them to price a new set of tires while servicing truck, i never received that quote.

Went in on the day of my daughters high school graduation at 8am for an oil change. My car was not released to me until after 5pm of which she had a 6pm time to be at her graduation. Needless to say I was unable to get her ready, unable to take pictures and also late arriving to my daughters graduation. So.... I went in for an oil change. Well I can handle the fact my time wasnt respected, but I dont appreciate my services not being completed correctly. My car was not washed after I asked several times. My fluid levels were not checked due to the fact that 1 week later the add windshield washer fluid message started showing in my message center. Then when I attempted to reach Larry the service manager and the GM, I was unsuccessful. I called and left several messages, even one day continuously called, and to further disregard my attempts, the operator stopped answering the phone. I even called Jaguar USA, and have yet to hear from anyone. HORRID EXPERIENCE... Im in search of a new brand of car being this is the only place in my area to be serviced and I refuse to spend another penny at this establishment. I have know desire to do business where my business isnt valued or appreciated.

Worst customer service ever. Bought a 2017 XF. Got it home and found a damaged wheel. Abe Morris said to bring it back and “we’ll fix it”. While returning we had a flat tire. Lug locks on car but no key in the car. Had to have it towed and lugs drilled off. Several weeks later returned to have the wheel fixed. Wheel couldn’t be fixed and was told to buy a new wheel then send the invoice to Abe. The invoices for the towing incident and the new wheel were sent to Abe with promises to be paid. Not only were the invoices not paid but Mr Morris cut off all communication. Do not patronize this dealership

Awesome experience! Wonderful employees! ! We recommend them to everyone. Kevin and Betty Sharpe

Bought my wifes car there in 2016. Every single time there is an issue (& there have been several), Rob the service manager promises the world in repairs on this warrantied vehicle and promises loaner vehicles and never, EVER, delivers. The guy is a flat-out fraud. Now I understand why I never see anyone at that dealership. Lesson learned! Ive even toyed with the idea of suing the dealership for negligence. Good job, Jaguar of Jackson.

This is by far the worse service department that i have ever seen. I took my 2015 Jaguar XJL in for a rear window repair and a coolant leak. First of all they kept my car for a month(yes a month). when i got my car back and finally started driving my car and the first thing i notice is a strong coolant smell. Yes a coolant leak that they were suppose to repair. The service dept. told me lie after lie about my car and when i finally pick my car up there was a big chunk missing from my front passenger side tire THIS DEALER SHIP IS PITIFUL!!

Was promised a loaner car while my car was to be fixed. Waited 3-4 weeks, according to Rob no car became available. So I had my car towed 115 miles to the dealership for service. Picked the car up and after driving the car several days noted the same problems that was to have been taken care of still present.Called regarding the same problem was told he would call back in several days due to holidays. Did not get a call.

Purchased 2015 Jaguar in Dec 2017 from Jaguar Jackson (Ritchey). It had only 29,000 miles and we were advised by salesmen its like brand new. Since then our Jaguar has been serviced for engine problems repeatedly. On a trip out of state found out it was smelling of a strong burning odor which turned out to be coolant leaking. It had been leaking for a while. Took it to Jaguar Jackson after keeping it for more than a week, picked it up after servicing and less than 24 hrs it was leaking coolant severely again. Notified the head manager and he gave us a contact person, a service manager to help. Tried contacting the service manager(LF) repeatedly via phone, email etc. for almost 3 months, no response. Finally on a Saturday we went in person for a 2nd time and there he was, unbelievable. Unfortunately, the guy appeared out of it or under the influence of something. He couldnt even remember where he put the info he wrote down concerning our requested repairs. We decided to try one more time and took the vehicle back in for steering wheel being off, engine light on, coolant leaking smell, all of which were previous complaints and assumed once again all would be repaired. NOT. The engine light was back on again. Lets not even mention that a lady stated she purchased a Range Rover with guess what, leaking coolant . Our experience started out ok but gradually turned into very bad. We feel, Our Jaguar was used as a training module for some inexperienced mechanic who along with that manager needs drug testing. Good luck 🍀

Very responsive. Handled a difficult situation in a very professional manner. New team is doing great.

There was no one to help me on the jaguar side, no receptionist, no one was even over there to see what I was there for. I guess I am praying that I wont have to drive to the next state over just to find service for my jaguar. The same thing happened with my BMW. I was going all the way to Dallas, TX just to get decent service and be treated like a customer instead of just standing around like I was invisible . Im going to buy another automobile that the employees wont treat you like a piece of dog s**t. The cashier really had an bad attitude . I will be calling Jaguar USA customer complaint department.

I love this place!! Best Dealership in Jackson! Great Service, New friendly staff. 150% better than previous regime!!! Thank you Taylor Wondries!!!

Cars been in the shop since we bought it weve driven the car two days out of two weeks.got car back no engine lite,😁had to remind them about hood latch, they adjusted it slight miscommunication. We will see,happy now.

The new ownership and management of this dealership has redeemed the reputation of this place. Very pleased with our recent purchase. Thank you for making a difference Taylor Wondries and Steve Lester.

Brian was very helpful with my Jaguar alignment. Great customer service.

Great customer service, selection and employees. Would highly recommend.

XJ 11 Jaguar I been waiting since February 28 for someone to call me back to let me know that my part came in for my car no one called. I went up there and was told to bring it the next morning and then was told no one was there who knew how to put the part on and, to bring it Monday. Once I told him I was told to bring it then they mysteriously had someone to fix it. Whenever I call I rarely get a answer when I get a answer I never get a call back because they always take a message. I just had bad experiences with you all and I have been more than patience with you.

Very rude and poor service they dont know how to talk to customers they messed up my car over three years ago where I had to take my car all they way to meterie,la, where Ive been driving to get service ever since then. I recently call them to get some info from service not only was I on hold for over ten minutes but I was hung up on twice and still was unable to speak with anyone and the receptionist was rude they are not worth anyones time. I would rather drive two and a half hours for good service than fifth teen minutes for rude and unprofessional service were I would been spending thousands of dollars of my money. They are a negative Zero!

Wonderful dealership, fantastic service department and parts department is under new management, I can defiantly see the difference!

Great customer service

Im not sure where or when or if the new management has appeared, but they still have a way to go. Reception and sales are particularly friendly, but service, and parts are still the same unprofessional, rude, and arrogant individuals that they have been for the last two years that I have had any dealings with this dealership. It amazes me that this organization sells an embattled brand rocked by scandal (Volkswagen), and three ultra-premium brands in a city where they have very little market share and they cant seem to, or want to find polite customer service people. Ritchie Automotive really should take a look at how this is affecting buyer decisions. I bought my $108,000 Jaguar in Dallas simply because of the atmosphere in this establishment. And, yet again I have had to deal with the parts department and cant get an answer to a question or a phone call returned. Every time I speak with someone it is a different person, apparently one of about four or five, but all equally rude and, quite frankly, ignorant. I suppose it is a good thing that I am in Dallas every few months and can get my car attended to at Park Place Jaguar Dallas.

Delivered service with professionalism and attention to detail.

Great service !

Unfortunately, consistently negative experiences since day one.

One of the worst customer service experiences ever....

Great Customer Service

Very professional, I was in and out in no time

Good experience!

Great