The employees were incredibly kind and respectful. They all wore masks. Everything they did made the car buying experience very easy and stress-free. Thanks to Mina, LeAnne and Alex.

Unfortunately my experience wasn’t as good as I’ve heard from others. While I was test driving a car it was transferred to another location (in their system), I had decided to purchase the vehicle and when I got back and started the paperwork process I was told, that the car was going to be transferred, so a potential buyer can look at it. The fact that I can be physically in one of their cars and starting paperwork (a sure thing) and it can be transferred so someone can look at it, is not a strong policy on their part. And I was given a simple, “bad news, sorry”I purchased a car, that had been in an accident and the car was not appropriately fixed. The undercarriage isn’t correct, there is over spray from the paint job and the hood doesn’t line up the same on both sides, just to name a few things. When I got my first car wash, a dent/scratches from a minor accident was uncovered. The car should have never been sold like this. This was not visible until the car wash, and again was not appropriately fixed. The Jeep dealer uncovered all of these things, from one quick overall of the car. CarMax should have found these things and properly fixed them before it was sold. It was obviously not throughly inspected, something they claim. I have only been driving the car for under two months (haven’t added very many miles), and there are already several mechanical issue that aren’t covered under the warranty (for example break pads) In short, it is my experience that the cars are not held to the standard that is advertised.

Place was busy, but it was expected. Didn’t have to wait very long and the process of selling my car was very smooth. Best experience I’ve ever had selling a car a I believe a very fair price. I’d definitely sell a car again to CarMax.

Overall great process. On-line experience, customer service upon my initial visit was great. I had a consultation where a greeter inspected my car and gave me an updated quote (same as on-line). However, the back end process took longer than expected. With that same visit the wait time to begin the paperwork was too long and I had to leave. I came back that evening, even longer. I simply dont have a lot of time to sit and wait. I settled it by coming back on Monday during a long business call where I knew I could sit and wait while on the call. So for that reason of having to wait I was disappointed. But overall, I was pleased with the business model and process. I do it again, but maybe a rainy evening on the second 2nd Tuesday of the month :)

I already did the online appraisal for my car before I brought my car to CarMax in Irvine. Its a huge branch. Karen initiated the paperwork, she was friendly. The entire process from inspection and receiving the check took about one hour and 40 minutes. My experience with this branch was great, its just that their business office took a bit too long to complete the deal and issue the check.

Never thought selling my car was that easy until I come to car max. Very competitive offer and the whole process went very smoothly . Had some wait due to the weekend rush but overall I am satisfied. Will definitely come back again. Great job guys!

Ask for Kwesi!! He took the best care of me from start to finish!! I had never bought a car from CarMax and now Ill never go anywhere else. They have it down to a science. Everything was very efficient and quick, but I never felt rushed. I loved the experience and Kwesi was fantastic!!

We were getting a car for my wife. she was very happy with the whole process. It was quick, fare and exactly what she wanted.

Seller.Seamless. No hassle. The online quote was the same as in-person vehicle inspection. Carmax beat my trade-in valuation by $400. Just remember... get your CDs out of the player when you clear out your belongings.

Excellent shopping experience. We reserved a car on line with a test drive appt. Our sales rep Jana was great; knowledgeable, professional and allowed us time to evaluate the car with no sales pressure. The car was perfect. It was a busy day so closing was took a little time but not unreasonable.

CarMax was super helpful throughout the whole time I was there. As a first time buying my car, they walked me through everything. I got a car that I love, I knew that as soon as I saw it. When I got there Jasmine who inspects cars showed me where the sedans were. I walked through the lot and one of the last cars I saw I instantly liked. From there James Campos helped us out with the paperwork. We left the car there for a few days while we waited for everything to be processed, and then the last person that helped us was Mario. All three were super friendly and of great assistance. CarMax is definitely a great place to buy a car, I cannot complain about anything.

Paid for a transfer. They estimated 14 days. I had her in 8. Under promised. Over delivered!!! I love the no haggle, no stress at CarMax. This is our 4th family vehicle purchased thru them. I’m sure there will be many more.

I love this store. It has brought my faith back in the auto industry

The ease of selling one’s car is offset by the manner in which the cashier’s act. After five hours we were told we needed to bring cash or a cashiers check. There was no discussion of this prior and no notices posted to alert you that this is the requirement. So much could have been helped if this tiniest bit of communication by mouth or poster was available. One and done experience for me.

I have to say from the time I arrived working with Freddy with my trade in appraisal to Nathaniel & Ray who assisted with the sale of my new car to Jordan who facilitated the documentation, this was by far the best auto buying experience I have ever encountered!!!

Friendly, professional service, clean and comfortable facilities, and a wide ranges of cars - make it a stop when looking for your next vehicle!

My experience at CarMax Irvine was awesome! From start to finish the entire process was seamless! I was helped by Fred and he was very kind and made the process easy. He explained everything well and was patient with any questions I had. Michael helped me with finalizing the paperwork and also explained everything well. He didnt hesitate to answer any questions I had either. I am truly impressed with the process! I was in and out within 3 hours. It definitely helps too to know what you want from the start. I highly recommend the Irvine location. Thanks so much!

Really easy experience. Got a quote online, scheduled a time to bring it in and everything was just smooth and easy. A lengthy process, a lot of waiting for the next step but overall got a great offer for our car and a streamlined process.

Due to getting rear ended on the freeway in my 2006 Scion xB and the xB being deemed a total loss I had to shop for a new car. I looked at many cars, Camrys, xBs, Corollas, Sentras, etc both used and new and went to brand named dealers and used lots. It was suggested to me to check out Car Max because of their customer service and certified vehicles. I looked on their website and saw several xBs including this 2012. I called to verify it was available then went down for a test drive at the Car Max in Irvine Ca.. I was handed over to Irina to be my sales rep. We sat down and discussed the car and she brought it up for me to look at. After examining the car we sat back down and she informed me of the 24hr test drive option and the 30day money back guaranty. I told her i was interested in the car and she arranged for me to take it home for the 24hr test drive. She did a credit app over the phone and I was approved by several banks. I had to wait a couple of days for my AAA check to clear. I brought my wife with me a couple of days later and asked if she could be added to the loan and Irina said no problem. She redid the app and and we proceeded to add the xB onto our insurance then she took us over to the finance department to sign the purchase contract and all needed paperwork. The finance rep turned out to be my wifes former schoolmate, Angela, and that made what usually is a mundane process lighthearted and pleasant. My wife had to leave so Angela and I finished up the paperwork. Irina came back over to deliver the car to me and she took the delivery pictures for me. She asked if I had any last questions before driving off then handed me the keys. She congratulated me then wished me the best with the new car. She texted me almost a week later to check on how I liked the new xB and wanted to make sure everything was ok with it. Very professional and awesome customer service! I would definitely recommend Car Max, specifically the Car Max in Irvine Ca., for the best car shopping and purchase experience possible! Great Job Car Max!

Best car buying experience by far. Easy no hassle. Shout out to Kevin. His service is the reason for the 5 star.

Fasted, easiest experience ever. Gave exactly what the online offer was. Staff so friendly. I would do it again.

Good customer service and they were fast, efficient and accurate.

Polite and fast service. Very competitive on the price they gave me.Dont waste time to trade in or sell to dealer.

The team members were helpful and my experience went smoothly. CarMax seems to always offer a reasonable appraisal. This is the 3rd time we sold to CarMax.

Everyone was courteous and respectful. Selling my car to Carmax was a pleasure.The team behind the window were friendly and Michael had so much enthusiasm I hope his manager figures out how to harness this energy for Carmax because the kid was awesome. If I was hiring I would free this guy a job on the spot.

Terrible customer service! I arranged a car transferred from another location, which did arrived on time. First they scheduled our viewing appointment and then want to re-schedule due to short staff. When I return their call on confirming new appointment, a male customer service rep actually told me that they cant, and thats CarMax for you and hung up. To my disbelief, I called back to find out more, no one answered or return my multiple calls, especially I left a message for the manager. All I received in the email is that my car on hold has been released because I didnt show up to my appointment. What a disappointment!

My second great experience with Carmax!

Selecting a car was easy. Completing the paperwork was easy. The hour-long wait between selecting the car and completing the paperwork is unacceptable.

This is the 3rd time I have sold a vehicle to CarMax. The process is very straight forward and orderly. Every step is explained by one of the customer service agents. I got a fair offer for my vehicle. I was in and out in less than 2 hours.Thank You!

Good and hot!😎😎😎

I did online estimate and brought in sheet. Only 30 minutes to check the car and verify the amount. Came back first thing in the morning and did transaction in another 30 minutes, and left with a check and without the hassles of returning lease to dealer. 5 star experience.

Seamless process in selling my vehicle to Carmax. Fair price offered and I would not hesitate to work with them again!

Seamless transaction, friendly & informative customer service! Online quote was same as in person quote! Definitely will use Carmax again and again!

First and foremost, Patrick who helps with the servicing/fixing of cars is a superstar. I’ve been on a whirlwind of a journey for an entire month after being in an accident that totaled my car. I bought a car from Carmax up in the Bay Area and drove it to Irvine for repairs. I needed a simple windshield replacement, new paint on my bumper, and a few dents removed from the doors. After an entire month of being emotionally and mentally exhausted from the accident, Patrick’s hospitality and customer service was a breath of fresh air for me. He was so communicative the entire time and truly wanted nothing but the best for his customers. He made this entire experience of fixing my car so easy and simple. I loved working with him, and if anything happens to my new car I’m 100% going back to see Patrick.

The proposal process was quick and easy and I was pleasantly surprised with the offer received. It was late in the day so I was advised to return another day around 10am. I did that and had to wait 3 hours to be processed by a finance rep. The final paperwork process was easy and fast. My rep. was very friendly and efficient. The 3 hour wait was the only negative.

Car max people are friendlyTheir systems are EfficientI feel like I was given a fair deal where it was worth it so I did not have to go through the hassle of selling my car on my own and they will make some monies too through their vast network.We have bought and sols several cars and each experience has been the same.Thank you for bringing integrity to the used car business.We will be back

Kevin in Irvin location assisted us and was so down to earth and we felt he was genuine. Every question was answered and the process (thou loooooong cause apparently they were busy as hell) we left very happy. They even added a yellow bow on the car after they did the works of cleaning it. I cried out of happiness because in movies/TV Ive always seen that and have always wanted that special touch. Everyone was so nice and happy. Felt well taken care and would use again.

Fred was amazing! The process was smooth and seamless. They even sent the car back to the detailing department to get a stain out of the seat. The one thing I would recommend improvement is there was a lot of wait time between the hand off between sales and actually signing the contract. Other than that I would highly recommend CarMax.

Was truly my first time buying a car without any stress or dealing with any of the back and forth between sales person, manager, finance person and all of the unnecessary up selling. I was able to find the car of my choice online, transfer it to the Carmax location of my choice. Come in at the appointment time that was scheduled, sit with the Carmax associate provide the information of my transaction details and leave with the vehicle I wanted. Everything was as simple, easy, and stress free. I would recommend doing everything in advance from home then come in prepared to finalize the transaction.

The worst sales people on the planet exist at this store.I spent 2 days in a row here to look at 1 car I was interested in on the lot. I made an appointment to come back because of my busy work schedule, I still waited 40 min after my appointment time to even be greeted by someone. That was just the beginning.I was told I would receive a call prior to my appointment to confirm this car was available because they weren’t seeing it in their stock on their computers. I never received that call and again took time to go down there, wait 40 min, wait a few more, to be told this car was being held for someone to test drive even though it has a “hold sticker” on it that expired 3 days ago.All I needed was to look at a car, confirm I liked it, and purchase it with a DECENT payment in cash up front. It has never been so hard to buy a car in my life. These sales people couldn’t sell water to a fish.

Definitely giving this location 5 stars! After going to several other dealerships (not CarMaxs), I landed here!Flawless experience from start to finish. Had an appointment at 1pm, I came a little early to look at the lot, found exactly what I wanted and at the price range that I hoped for! Came back inside to let someone know and my sales rep Niki was already calling my phone right at 1pm to let me know she was ready! Niki was friendly, knowledgeable, professional and overall excellent. She had answers for all my questions, she speedily got me through the finance process (it took me longer to reach my insurance company over the phone than for her to get my application done and approved). She educated me on all the options for the CarMax Care Warranty and was fully honest on what I needed and might not need - she let me decide what was best for me. She never tried to over sale me or leave details out - it was full transparency.I arrived a few minutes before 1pm and I was driving off in my new beautiful car by 2:45pm (I’ve spent more time in a nail salon!) I still have 30 days to decide if I want to return the car if I don’t love it but I honestly don’t see that happening. I highly recommend this CarMax location - DEFINITELY ask for Niki when you schedule your appointment!

They gave me an offer online and when I went in they honored it. A lot of car places give you the run around but CarMax gave the best offer hands down. The process was smooth and easy. Thank you CarMax.

The service was efficient and the staffs were quite proactive and friendly. It was a wonderful experience. I would definitely recommend Carmax to my friends.

Bought BMW from CarMax. Love the car! Pros: good price, sales process was smooth, efficient and friendly; attractive financing options, by the way. CarMax sure does a lot to ensure complete satisfaction with the purchase. Cons: had the car transferred from WA to SoCal. Compared to market the transfer was expensive, superslow (weeks ..) and opaque on progress. Car managed to accumulate a few hundred additional miles in the process. Would probably not consider transfer again, maybe just buy local.

The whole process was a breeze. The quote was competitive. I would highly recommend Carmax to the people who are looking to sell their cars and get a good quote.

Literally walked in and knew Kwesi would be my salesman. White Prius V 5. Didnt have what I wanted but he found one in Reno. By the time I arrived to see it, he had it immaculately cleaned and ready for me. I was out the door within an hour, and covid-safe with masks, behind screens, etc. He even told me Enterprise rental car could come pick up my rental from Carmax instead of me driving it back to LAX! LOVE my new Prius. Kwesi was great and delivered what I wanted as promised. Even though my Prius is a 2012, it is in MINT condition.

The CarMax team is just awesome. I truly appreciate all the support my Sales Associate, Nathaniel Smith provided during the purchase of my Subaru. The day was long for me, personal highs and lows and he kept the task upbeat and positive! He walked me thru the entire process and I really appreciated theater he bought my son a soda!!! He truly went the extra mile. I’m just waiting on my finance company to take over my CarMax loan. So, I can’t comment on that process, but Nathaniel was the star!

Selling our car at CarMax was easy, relatively fast and most importantly they offered a fair figure. The guy who handled our final sales paperwork was friendly and very efficient he was clearly seasoned in this process. I would absolutely use CarMax again to appraise abs sell my future cars.The actual appraisal was smooth they went over the car and she was extremely friendly and would even answer my random questions what things are they looking for and what makes real impact on the value etc. the only problem with this process is that you need to be next to your car in the boiling sun (COVID fault not CarMax)Why only 4 stars? The initial contact who took our information (oldish guy) was rude, he would bark orders (requesting information) then write the information down wrong but blamed me for the error ... This guy really needs to clam down and take a deep breath before interacting with people.

Good place to sell your car, friendly staff and found this place to have me the best offer on my car

We turn a vehicle in for compensation and was treated very promptly and politely by the Carmax associate.

The staff were professional and helpful. They ensured my daughter and I were well taken care of for the duration of our time at the lot. My daughter picked out the car she wanted and the process was quick and enjoyable for us both. Thank you CarMax for making this a great experience for my daughters 1st time car purchase.

Absolutely stress free amazing experience. Will never go anywhere else to purchase a car ever again. Carmax is a completely well organized and reliable company. So unbelievably happy with my new-to-me car

I had a great experience. I found the car I wanted online. Did almost all the paperwork over the phone from home that night. Drive to CarMax the next morning. Test drive the car, completed the rest of the paperwork & drove hone with my new-to-me car in about 2 hours!Everyone was friendly & helpful. This was the easiest car buying experience I have had!

Very smooth and easy process. This wasn’t my first experience and it won’t be the last one. Carmax is the way to sell your car.

Everyone was friendly, helpful and communicative. I had a bit of a wait because it was bustling on Saturday around noon. My expected wait time of 1 hour was surprisingly accurate, and once my turn came up, I sold my 2-year old car super quick. Like, equity check in hand within 15 minutes.Not to mention their offer beat every dealership by 15-20%. Couldnt be happier! Also their phone support was very helpful as well. (Not specific to this location, but part of the overall transaction.)

Our Sales rep David Dildy was very knowledgeable and friendly! Our time with him was great! However the wait time to sign final paperwork was terrible as we were not quoted even close to accurate wait time by the office. We were told 30 minutes when it actually took 2 hours. When we were called it was quick from there. We are very happy with our purchase!!

I transferred a car from Northern California to Irvine. They told me my car was ready, so I made an appointment to go see it. After 2 hours of waiting and no one checked if the car I am waiting for is there they told me the car is not ready. I had ubered there and didnt even have a ride home. So, I dont know if this is bad service or just bad luck, but either way that was an unpleasant experience. James the sales guy was nice though. I just wished they had communicated with me better. You would think since this is CarMax and their cars are comparatively expensive, they would treat customers better.

Great customer service in service dept. Kept me updated on progress of my oil change. Nice job on car wash too.

Worst car buying experience, Ive had. We agreed to pay 40k after all the bells and whistles. It took them 2 hours just to print up the documents to sign. Which literally only takes 5 minutes to do. (The sign is the most important part of a sale) They told us the manager gave them the green light to rescheduled two appraisals ahead of us and to wait.At that point our patience was gone. We then told the customer service center to get us some help. The older lady in glasses told us if we didnt want to wait we could leave and pointed to the door.( I had to calm my brother from leaving after that). The heavy set gentlemen in HR stormed off in a rage because we dared ask them to get us the paperwork to sign.JR might have saved this sale from the rest of his staff doing everything in their power to sabotage it.I think the next step is to file a compliant with corporate.

The place is clean and people are very helpful. I handed over my online estimate, waited for their appraisal, and got a check for the exact amount in about an hour and a half. Very happy with the transaction.

Overall a solid and positive experience… Yes I would recommend!Quick details… Mostly dealt with Craig who was excellent from start to finish. Very personable and straightforward. He deals with the initial consultation, two other people quickly assess the car and the process continued with Craig. The process was pleasant, personable yet professional!We were turning in an older Prius that we just have not had the time to sell privately… So yes, we probably could have gotten a few hundred more or higher but it was nice to wrap the process up quickly and not have to worry about paperwork between parties.Also dealt with Daisy for the final paperwork and pay out - she was professional, kind and efficient with the process.It was our first time using CarMax and we would use them again and recommend. Because they were busy it took about two hours from start to finish which was low stress.

Both the appraisal and title transfer experience was excellent!Shout out to associate Jordan who walked us through a very smooth tile transfer. 10 out 10!

I was very disappointed in the way the inspectors at CarMax examined my vehicle and the non-professional manner in the way they communicated. Not to mention the fact that their appraisal offer came in at $1,200 and I was given a counter offer by a Honda dealership in RSM at $1,944. A difference of $744. It is clear to me going to CarMax to trade or even try to sale your car would be a big financial mistake. VERY DISAPPOINTED!!!

I wanted to sell my car, the online appraisal process was easy and bringing in the car to be appraised was easy and so was the sales transaction was done in a timely manner. Painless and easy!

Fair deal. Carmax handled all the DMV stuff and paid off the lease for me. Will sell to Carmax again in the future.

I decided to look for a low mileage Honda compact vehicle during the height of the scarcity of such cars due to the microchip deficiency among car makers. I realized I’d be paying more, but since my old vehicle had been disposed of, I needed a vehicle.After a short wait I met a salesman named JR. He listened to what I asked him to try to find, and within half an hour I’d found a suitable car. I realized it was overpriced compared to similar cars of six months prior but the new shortage dictated that I should move forward in buying it.I bought a 2018 Honda Fit EX and added an extended warranty. Mileage was 22,800. Total cost including tax, license and warranty was just over $25,000.JR and the Carmax staff are friendly and efficient and there was no sales pressure.

I have worked with CarMax many times and am always pleased with the experience. This was the 1st time working with them during COVID 19 and I left there very impressed with how they are handling everything. Everyone was wearing masks, there is seating set up outside and it was simply really well done. I sold my car to them and the entire process took less than 90 minutes. Their customer service is fantastic and I will certainly return if I have the need. Thank you!

Wow!!! What an experience... ask me in time if it held up though. The whole experience is as if your buying a car in a hospital (in a good sense).My young salesman had an answer for everything with no BS... as I gave it to him.Not looking forward to it again... just not a car buying guy. All positive vibes here.

It was a great experience. Exellent customer services. All the staff at this location working really hard. I came back late from my appointment and they still served me. The staff are quick and efficient.

Seamless... Fair, Quick. Friendly Staff, Painless Process!

Busy but fast attempts to get everyone comfortable and taken care of great staff

This is my 4th time buying a car at my local CarMax, and this time was the best of all! With the pandemic, I wasn’t sure what it would be like, but, wow! They nailed it! The online team took great care of the nuts and bolts of my purchase, and Mina, my salesman, was exceptional! He was so well-informed about the cars I came to see, and, best of all, he was efficient, kind and funny! Such a delight to work with! Mina made my purchase so easy...and painless. Thank you, Mina, and the CarMax team!

Sold several vehicles to them over the years, straight forward process, typically higher sales price vs dealer trade-in.

This was my first time ever visiting a CarMax upon recommendation from my brother. Did someone say no pressure 20 minute solo test drive? 24 hour take-home test drives? And insanely good warranties? Yea... its one heck of an experience. On top of this, I had the privilege of Niki helping me throughout my entire experience... let me explain what that really entailed:Friendly – √Knowledgeable – √Accommodating – √Communicative – √Transparent – √No Pressure – √And the list goes on...This CarMax is the move.

Customer service reps were very professional.However, I just received a Toll violation of $30.10 entry date August 31. 2021 @ 5:05:03 AM.I sold my BMW back to CarMax on August 19, 2021. I left California on 8/20/21 moved to Oregon. I don’t know why CarMax did not register the sale of my car to DMV. I would give this ZERO star.

Nice service, everything was fast and reasonable. I wish they had coffee maker 😂

Took an appoint at 11am, was there at 10:45. The guy at front desk told me someone from the appraisal team will come and give me an appraisal after taking some photos of my pickup truck. The guy came and took pics at 11:35 and gave me an appraisal at 1pm.

I want to thank CarMax for not even bothering to call a bank to finance me a vehicle. They are supposed to be the best of the best but no. The manager didnt even bother to make a phone call. I found something else.

Great very easy to work with. I felt no pressure from sales team.

Good offer, easy process. Only slight gripe was not being notified when appraisal was completed, had to go back to the desk to ask status. Otherwise very happy with all other aspects.

Very seamless and smooth process for selling a car!I highly recommend giving CarMax a try.

I first entered my details about my car on the website and it gave me a price for the car. A few days later I went in and received an appraisal for that same amount. I was very pleased to be able to walk out with a nice check in my hand.

Headed here with a car to sell, did the pre appraisal online and made an appointment. Took a bit for them to go over the car and while they did that we went and took a look at the lot of used cars. Lots of good inventory. Came back and was told to wait in a line that was 10+ people long. It was a bunch of guys paying for the cars they bought at the dealer auction. Finally they split us up between customers and dealer and told us it would be an hour wait and then 30 minutes or so to complete the sale. I didnt have that much time so I went home and sold it for more to an online service that came and picked up the car the next day. I drove up to Carmax because I thought it would be a fast seamless experience, but that just wasnt the case.

Had both an appraisal and a selling that was smooth and positive. Very fair appraisal and fast service to sell. Handled the closing of the loan on the car for me. Very safe in terms of COVID too!

Terrible communication and customer service. Ive been given the runaround between departments, had calls disconnected randomly, and been told someone will call me back, but nobody does. Ive spent more than an hour today just trying to get the status on my car. I still have no idea whats going on.

David, from Irvine CarMax, was incredibly patient and professional. The entire experience was very well organized. Good team players.

This is your saving grace to spare you the headache & future regretful decision.. do NOT purchase from this location, or from any CarMax for that matter. Ive had an IMMENSE headache dealing with this location and had an extremely overall poor experience/customer service with them as what they did was extremely unethical.It wasnt until after I purchased my car that day, I discovered the windshield had a crack on the glass, towards the drivers seat. I looked back on my photos during my initial test-drive (luckily I took a few) and noticed the crack was not visible because a sticker was thoughtfully placed directly ON the crack, concealing the crack/damage. The sticker was removed AFTER I purchased the car, and I noticed the crack as I was driving the car home. Had I seen this, I certainly would NOT have made the decision to invest or purchase this luxury car (not an inexpensive purchase).Here’s how the head-throbbing process went:I notified the manager at the Irvine location and he advised to take it in to CarMax service to fix (was a different location that’s closer to me). I had to take time off of work, take the car to a CarMax service repair, only to find that I needed a formal repair order-request placed from the Irvine branch - in order for another CarMax location to replace the windshield - and thats IF its even approved to get the windshield replaced (initially they were planning to only apply resin to alleviate cracked glass - which meant that the crack would still be visible). However, why would I make such a large purchase on a LUXURY car, only to have a crack visible on the windshield, not logical. So I attempted to reach the sales rep and the manager in Irvine multiple times (emails and calls) to request them to place a repair order. No response. Even the other CarMax Service Repair tried to reach them, and no response.A few anxiety-inducing days later, I attempted to reach the Irvine CarMax again, and finally got through to another manager, Jeremy. I logically explained the issue to him and told him I understand that this issue was not at the fault or hands of him, but wanted him to understand how upsetting & extremely stressful this is for a customer who just made a large investment/purchase - and he passively (and apathetically) replied with, “right...” and did not once apologize at all for the inconvenience throughout our entire conversation. Really? This is your customer service response as a Sales Manager? His response was that they dont intentionally try to conceal the cracks on their cars ..however, they definitely made it apparent that they didnt want the customer to see the crack.. I did, however, get my full refund back when I returned the car (thank goodness). Although, in conclusion, their unethical actions caused a series of headaches for me. I implore you to save yourself the headache and do not buy from them. I’m certainly relaying the full experience & info to anyone I know whos looking to buy a car, because this was not worth it.

Carmax would only give me $500 for my car stating it was not sell-able and would only be used for parts and pieces. Well, for the past year and 1/2 I have received 3 parking tickets and 2 toll road violations. So, clearly they sold my car in one piece along with my license plate. I have called and emailed Carmax and they have done nothing. I have had to send my bill of sale to both the toll roads and parking citation center on numerous occasions. Not sure why they have not cleared this as I m no longer the owner of the vehicle. Not a happy customer.

Excellent experience. They paid what the online process said they would. A little long on the tech inspection but it was expected.

I was impressed by the professionalism of the staff and efficiency of the business operation.

Carmax has the best price and very easy and smooth transaction

This is the fourth time I bought and sold a vehicle at CarMax and again I was so pleased. CarMax treats me like a loyal customer every time and I will be back soon! Thank you, CarMax!

The customer service was great. They where nice and fast.

The process was super quick. I found what I wanted, did all the pre-approval and application stuff online. The next day went in, went over terms and was driving away in my new car within an hour and some change. Of course everyone was pleasant and helpful, they even put the signature bow on my car and offered to be my photographer while I excitedly posed with my new purchase. Definitely one of the best decisions I’ve made to date.

I had a Great Experience. I had a early Saturday morning appointment time, I only waited approximately 5 Minutes until they looked at my vehicle and another 15 Minutes to obtain the appraisal report and another 30 Minutes to complete the sale. All in all, in and out in less than an hour.

We traded in one of or vehicles, the people are really nice, and we got a good price....... a lot better than the dealer was offering, would do business with them again.

Carmax gave me much more than Toyota dealers offered for my car. Everyone there was extremely friendly. I would recommend them to anyone and if I sell another car, they will be my first stop.

After many uncomfortable interactions with dealers we were lucky enough to work with Stephen at CarMax! He was so kind and helpful, making every step of the car buying process effortless. I would recommend everyone to go to CarMax for quick, hassle-free car buying!

Overall, very good experience. The only detractor was slightly long wait to redeem my online quote for sale of my car - I ended up waiting approximately 90 minutes, and some other people told me they were waiting for 2 hours. Other than that, the process was transparent and seamless.

I had the best car buying experience ever at Car Max. They made car buying easy and were very professional and courteous. I test drove several cars and then finally purchased, working with Sales Consultant Cat Hendsch and I would highly recommend her. The whole experience was so much better than all the buying experiences I have had in the last 50 years! When i get another car...I will go back to Car Max!