I thought Ray Skillman on Pike Plaza Road was the best. The salesman was very courteous, nice, help me find what I was looking for at my price range. Yes he did a good job and I bought a nice SUV.

Excellent Service & Staff. I searched everywhere for a replacement key for my car. Every locksmith I tried said they could not do it. Yet Ray Skillman Mitsubishi got it done. Plus they found out I had a recall to be fixed and set up an appointment to get it done. Thanks Ray Skillman Mitsubishi and Staff.

Very happy with the service. The service advisor was very helpful and courteous. Work was performed in a timely manner. I would recommend this dealership based on my experience.

Great overall service. Very professional. Had me in and out. Recommend some things. But didnt press the issue. Definitely made sure my oil change was done and topped everything off. Will definitely continue to go here and only here. Good work over here and would Recommend this to anyone 👌👍🏾

Prius I wanted sold so Im still looking.

Roberto and the staff if the dealership care lot about the new costumers I just love the experience

Always friendly and helpful, theres a good feeling each time I have to get my car serviced.

Service department doesnt keep proper records or notes. Ive requested a repair 3x that is a known issue with the driver seat rocking. Mitsubishi knows of the issue and has agreed to replace a bracket for free, yet service has no idea what Im talking about each time I call in to see where my bracket is. The last time I was there, they knew exactly what I was talking about and now they know nothing. They want to schedule a fourth appointment for the exact same issue, how is it service doesnt know about this, yet its a known issue with Mitsubishi? I said I wanted to speak with a manager, because this is been a terrible experience, the guy hung up on me, very unprofessional!

I love buying from Ray Skillman over all! The majority of my family has bought or buying presently and are very pleased! Great staff and friendly environment.

The staff was great and well experienced. Also very friendly and knowledgeable. I spent over 3 months doing research about which car to buy and how to handle buying through a dealership. I asked for the out the door price I was given the the out the door price with no hassle and that set the tone. From there we went to the dealership where the staff went out of their way to make sure my family and I were comfortable and got the exact vehicle we wanted. The price was the same price that was agreed upon via email and all available warranties and package were explained in detail to make sure that I knew what I was getting. Overall best experience I couldve hoped for and I cant wait to buy my next mitsubishi from Ray Skillman mitsubishi.

Super friendly and professional. They explained everything they were going to do and gave me pricing before starting the service. I’m super happy and I will be returning for any services my car may need.

Chris was amazing. He is very friendly. However, your prices are ridiculous. I went in for a regular service and a diagnostic. They tried to tell me I needed $9000 worth of work. Way over priced!!

The customer service was genuine, very refreshing. The customer waiting area was very clean, spacious and comfortable. Also, the coffee wasnt bad 🙂

A lot friendlier then Tom rosch in Westfield. They get you in and out quickly. They do great work the waiting room was clean and comfortable.

I aiways get good service !

The team at Ray Skillman Mitsubishi went out of their way to make sure I was satisfied, couldn’t be happier with overall experience.

Lazy lazy lazy!!!!! Worried about flagging hours instead of customer service on warranty work. Already notified Mitsubishi head quarters and since we are from Japan we are emailing the President of Mitsubishi. Takehiko Kakiuchi. The worse service, will never buy another Mitsubishi again because of this dealership and Kerry the service manager. Im a certified Honda mechanic and I cant believe the way we were treated. Kia and Hyundai service is better. Thats not a compliment.

Both service advisors were extremely pleasant and helpful! Very pleasant conversation upon exit, and service was done well, and in short amount of time.

Incredible people. Staff were extremely friendly and accommodating. Great customer service, as well. They seem to look out for the customers best interest. Highly recommend!

Excellent service and all my concerns and questions were answered.You also get a free car wash. Now that’s nice.

Great customer service from the phone to in person. I am so glad that I purchased my car from this dealership and have it serviced here as well. I love the service department. They take really good care of me!!

They was okay I took my car for a few different things still has one issue going on I feel like I shouldnt of had to pay for the alignment after I got home and Im getting the same issue. Thats my only complaint staff was all nice.

Very professional and very polite.

Thank you for another great experience!

Ive been getting my cars here for years! Theyve always been helpful and nice.

Disappointed in the service my family and I received today. Scheduled an appointment 5 hours prior to seeing a specific car, was clearly told by a representative that we would be notified beforehand if the car was sold, and then we show up to the dealer and wait around to test drive the car and THEN they inform us it was already sold. Big waste of our time and gas today coming from out of town. I will not be back. The car is still listed online as available to purchase. Very misleading information.

Im Always extremely pleased with the customer service I receive from Ray Skillman service department West.💖💖💞💞😍😍

Best customer service, very nice and helpful at all times!

I pulled up and a gentleman was walking and then he approached me his name was Andrew. He helped me to find what I wanted not what I had to get. It took sometime but I got the vehicle I liked and Im happy until I found a crack in my windshield. There were other scratches also. Just wanted to make a sale. I was tired wasnt paying attention was there for four hours. Partly my fault on the scratches. They were short staffed Andrew was helping me and another guy. He did a good job with the both of us. Although I had to wait a long time. Andrew still made sure I was okay. Make sure you get all the warranties you are suppose to just in case you miss something on a preowned vehicle. I wont go back to westside 👎 automall. South are East, North.

1st let me say I had scheduled my oil change with mitsubishi in somehow it got switched over to Hyundai Which I didnt mind because I have been dealing with Jamie every since I have purchased my first vehicle with Ray skillman huyndai and Im glad she is there Jamie has always been professional and courteous I will not be returning to mitsubishi Skillman Westside because their service advisors are subpar to say the least. I try to stay with service advisors that acknowledge me and are professionalI even followed service advisor Patrick from pike to avon then to 96th Hyundai and then mazerati I have a good rapport with them. One thing I will complain about is the oil change that price is extremely ridiculous I used to pay $40 for oil change with ray skillman now Im paying $70

Not the best experience..customer service is not the best...

Good service hard of hearing though you ask one thing and they go overboard. Tell them what you want and youll be okay but it makes you feel like your talking to a child

The Best service always.

My experience was really good! The only thing I would like to advise the service crew is to remember to reset the light that shows my car needs service. If I don‘t remind them, they forget and I have to make another trip to the shop to do it, or being bothered by that beep every time I ignition my car. Also, please keep the volume on the television a little lower, generally everyone is on their phones and the television is a bit annoying. Thank you for the effort you do to keep your customers satisfy. I really recommend your business.

I went to Ray Skillman in April to buy a used car from their buy here pay here service. I told them that the highest payment I could do is $400 a month. I test drove 2 vehicles and neither were big enough to suit our needs because I have three children, two of which are in car seats. I didnt bring my two babies because this was the beginning of the Covid Pandemic. After talking with the sales rep he took me to the Mitsubishi building stating that I didnt need to do buy here pay here because I have a good job and have been there for a while which is all the credit I need. After test driving an outlander and agreeing to purchase I was taken back to the financing agents office. He told me my payment would be almost $600 a month. I told him I couldnt afford this to which he rolled his eyes and started calculating my bills which were more than my income with the car payment. He started lecturing me about how the average car payment in the area is over $400 a month so I wasnt doing too bad for the credit that I was working with. He insinuated that I was being ungrateful as though I should be glad that I was being offered a car at all. He belittled me and pressured me into buying the car. I agreed and finished the paper work and down payment of $3000 only to get home and realize that my kids didnt fit in the car because you cant fit two car seats in the back seat with room for another child. The car had 40 miles on it when I bought it even though they considered it to be new. I called into work the very next day so I could take the car back and tell them the issues I was having. I told them I wasnt happy with the car and I did not want to keep it. They responded by saying that the car was new yesterday but used today. I had put less miles on it than it had when I bought it! I was asked if I had synced my blue tooth and when I responded that I had I was told that I couldnt be helped. I was stuck with a car I couldnt even use. Someone from the sales team went out to the car to help me rearrange the car seat configuration so my 9 year old wouldnt have to sit in the front seat and when he realized it couldnt be done he apologized over and over but still told me there was nothing that could be done. I have been driving my old car for 3 months now and making the payment on a car I cant even drive. Ray Skillman failed me and I would never recommend them to anyone.

This is my go to dealership. Austin Burns has been our salesman for the last 4 vehicles our family has purchased. I feel everything is presented fairly and they go the extra mile finding the best financing

Awesome customer service to help convenience now was the time to buy

I love this place, I’ve never had a dealer before but I can say they make my first experience very good ! I feel very comfortable with bringing my car for ANY concerns I have about it.

Great service!

Everything was done correctly the staff was very nice and professional and it didn’t take long at all!

Service was wonderful as usual and they even had my car ready a day early

Great experience friendly atmosphere great people to work with

Went with a friend and it was the worst experience Ive had he got rail roded just to get his car fixed

Chris always provides a warm welcome. Even with a mask on you are still smiling and offering top notch service. Thanks for all you do!

This was the easiest and most enjoyable service experience that I have ever had at a repair shop. Brads engagement and professionalism were second to none. Thanks for everything!

Very professional and nice team, all safety rules regarding COVID-19 have been applied and they sell good cars.

I purchased my 2000 Galant from Ray Skillman West in 2004. All maintenance and service was done by them. I have spent as much as 2500 dollars on the recommendation of the service people. And had planned to purchase a new vehicle. BUT I will never patronize Ray Skillman again. I was having issues with my brakes so I scheduled an appointment for repair and an oil change. NO PANDEMIC AWARENESS. When I inquired about NO ONE (other than another senior customer) wearing mask, I was told, very cavalierly, that they weren’t required. Excuse me! You are in and out of my vehicle without mask or gloves? THAT IS NOT CUSTOMER SERVICE. AND IT IS NOT REQUIRED FOR ME TO SPEND ANOTHER PENNY AT RAY SKILLMAN

Very professional team!

Gave them one star cause that is the lowest I could give them their service dept is garbage. buyer beware if the are this shady when getting your Mitsubishi serviced. I can just imagine how they rake you over the coals when selling you a car. I would have to say out of all the dealerships I have dealt with in my 30 years of driving Rayskillman has been the worse. And the Mitsubishi dealership is no different. I would drive to another state to get my car serviced before I ever drove back to this dealership.

Love their service & how they cooperate with you. Thank you for everything i highly recommend.

I cant say enough about my experience.The entire process was fast and easy.Rick our salesman was the best, even came in during his vacation to see us off in our new vehicle. A++ for customer service from sales to the finance team. Will stay with Ray Skillman for all future buys.

I liked their service to my Nissan Sentra. But they didnt give me the deal of $10 off. Other make and model should get the coupon effective as well.

They kept things level and truthful when buying a car for my friend. Thats respected.

I did not purchase a vehicle or come here for a vehicle. I brought my parents here to look for a new vehicle. While waiting for them through their process I explored the lot and showroom and climbed in a few different models. Eventually talked with some of the staff and just relaxed. I used to be a car salesman, I know the routines of the good ones and the bad ones. I can say this about this dealership, when it is time for my next vehicle this is where I will be coming. They took great care of my parents. They were upfront ans honest about everything they offered and advertised and they were just a pleasure to talk to and see work. A truly great dealership with great people.

Your service department is very competent and responsive with great customer focus. It was a pleasure working with them.

Had great customer service!

Been customer with Ray skillman for 6 years. Their customer service is outstanding never have any issues when dealing with service department

I enjoy the staff at this location they are friendly and knowledgeable.

No face mask

Everything was fine except the TV wasnt working, no signal

Ray Skillman is the best! Everyone is friendly and helpful. They never charge me an arm and a leg like most dealerships. Patrick one of the service manager is a great guy! Whenever I have a problem with the car he always gets me in and my car is always fixed and in a timely manner.

Thank you to everyone at Ray Skillman Mitsubishi West.. My salesman Sabath was great along with Finance manager James and Avery!!! Thank you Terry for blessing me and having such an amazing team at Mitsubishi West!! You all made car buying easy and I’m thankful!

Great customer service Every time! Ive been going to this place for car service for years. They are a bit pricey IMO ($43 for synthetic oil change), but I receive quality every time. They even offer suggestions on maintenance needed... but not in a way that is pushy or to up sell. This place doesnt disappoint.

The salesman Mike was really nice and wanted to really help us but we waited for hours one night waiting on the finance crew and then was told to come back the next morning in which we did! Get there the next morning, the salesman had gone to a different location to get the car and was having it cleaned and we were told we were approved with the down payment we had! An hour later we are told that they need more money and that they would put us in a different vehicle in tiredly. That’s not good business if you ask me. Our hopes were brought up and we were excited but we left more disappointed than before.

Best there is.

My service was an exceptional experience today i received an oil change and a minor repair all for the regular price. Im thrilled!!!!😊

Friendly staff and really explain issues with your vehicle

Got a fair price for an oil change. The wait wasnt very long at all. The service manager was friendly and even took the time to look up any coupons I had for my car from Mitsubishi. They checked in with me before making any changes to the service request and even told me my tires didnt need rotated when I asked for it because the tread was just fine. Hows that for honesty.

I love these guys they tell it like it is in the service Department- they dont add any extras that are not needed and you can get the service or not no pressure👍👍

Brought my car here YEARS ago, and found myself in need again of a trusty mechanic. This staff is bar none - Amazing, they were all genuinely helpful, nice definitely not the stereotypical mechanics. Patrick was awesome! Scheduled me the same day- even found 2 recalls I missed. They are stuck with me now and I will recommend them to everyone I know.

This is the worst place ever if you want to get your car serviced here. They service department is rude and tells you lies. I purchased my car from this place and my car started acting up 3 days later, then turned around and start acting up a month later. I gave them great hope to get my car corrected and they fix things on my car that wasnt even the problem and still charge me high prices to fix something thats not the problem. Then they told me I can trade my car in because my engine was bad and at that point they told me that my car is only worth $1500. And come to find out when I took it somewhere else, they fix the real problem, which was not the engine. The problem was my water pump. So how they get a engine problem and a water pump problem confused?. And my car is now running perfectly fine. So the moral of this story is they was trying to sell me another car that was going to be more than the car I purchased from them and nothing was even major wrong with my vehicle and probably sell it more than what I paid on the vehicle. 🤔😡😠.

Wonderful Place !Everyone always so very helpful .God bless them all for what they do.

Austin burns was great to work with, highly recommend him to anyone looking for a Ray Skillman car!

They are the only dealership I have dealt with that is HONEST. The service was great, they are good at explaining things for you and just the fact that they arent pushy is great to me. Completely satisfied by the work they did and how they treated me.

Im pretty straight forward. Told them I didnt have much credit. I initially asked to go to their buy here pay here lot because of this. I was there for HOURS. They kept trying to sell me a car from their new car lot. Not only could I have gone somewhere else and wasted an entire day in my search for a car. My credit was run through multiple different lenders after they said they wouldnt. Because they were trying to put me in something from a lot I didnt ask for. Im STILL receiving letters from lenders. Same with my sister. She had her credit run through Eleven different lenders. I would never recommend this place to a first time buyer or a person trying to repair their credit. Go to Hare Chevrolet.

Great!!! Love these guys!!

Very good experience. Tony May was very friendly, he explained many things about my car and recommend some services need to be done. Done oil change, transmission fluid change and alignment. Also Patt is very friendly service manager.

Very friendly and helpful staff. They werent pushy at all, which I always appreciate! I would definitely recommend them!

Used to be great, not anymore. Service dept, is expensive and not helpful. And $50 oil changes? Every one, including Ford dealership does $20 oil changes. They never want to acknowledge my warranty. I always have to fight them. Then they cover it, but with a huge attitude, like its my fault they didnt see the warranty. Winsheild wiper motor shorting out the other day. Then when I come to get the car, they say they fixed and changed the part, and its still doing the same thing, while Im there. I told them its not the part, its a short in the wiring, before they started. They didnt listen, so now I have to spend another day off work waiting on them to not fix it again. Probably will try to tell me its out of warranty when I return. Cant wait to see how they try to get out of this repair the second time I return on Tuesday.

Wouldnt trust anywhere else with my vehicle.

Just came back from there test driving a Hyundai Tuscon. Austen was the gentleman we were dealing with. He was very helpful and patient with us. Came home to discuss it.

They took real good care of me and my car. I appreciate their concern for me and doing what needed to be done. I recommend this place to everyone.

Ive bought 6 vehicles here in last 4 years. Will listen to buyers desires and try to accommodate.

They could do a lot better on speed customer service as well pricing

Bestest place to buy a car. Ask for Avery and tell him Bob sent you. youll get the real deal new or used.

Teresa Sam and Craig are exceptional!!!! I bought my dream car and they worked with the terms i asked for. Thank you Ray Skillman Mitsubishi West. So excited😉😁

Moms vehicle had a recall they took it in from an appointment she made they fixed the issue no charge and we were on our way they were also very curtious

Staff was friendly and they helped me out so much . I love my new kia

A GREAT GREAT car buying experience. Sales team was awesome, all very personable.

Came into look. I didnt feel pressured was shown several great options for my budget. Going back to see a vehicle they found for me at another one of their locations that suits my needs and wants. Rockland was helping me and is being pretty patient with my indecisive self.

Like I said when I first bought this thang I got lied to and promised alot of stuff but I think the have changed staff... and sales people I got shafted... but went for service felt more comfortable and treated with the respect I deserve as a hard working lady. So I guess its ok

Great customer service and cars!

Its really frustrating and hard to get information on a car when I keep getting hung up on. I have been hung up on 3 times so far today asking about ONE car. I am highly disappointed with this customer service. No one attempts to call me back, one gentlemen was super nice in sales then as I was transferred someone picked up and hung up immediately. I called back twice and still got hung up on, this is not COOL.

I am very disatisfied with the service after the sale that Ray Skillman Westside provides. The staff I have spoken to, is less than the professional quality I am accustomed to with the Ray Skillman at 31 and Stop 11. Use caution and fully inspect the vehicle before purchasing. (I had to rate at least 1 star in order to post.)

Great place. Staff was friendly, waiting room was clean, with WiFi connection. Was there on a recall, and was told it would take about an hour to correct, and they were done in 20 minutes.

If you need a car this is the best place to go they will work with you know matter what your credit score is there have all kind of car starting at 9000 and up and have a good staff if you have between 500 and 1000 down they will get you in a car this is where I have brought my last to cars

This is a great place to buy ur carGo see Rockland n he will take good care of u.

Ray Stillman folk have been good to me and my daughter. We thank you

A great place to work! We take care of our customers!

Went to buy a new car an ues they tried to help but after being there almost 4hrs there down payment was not even close to what they claimed so went to oak motors an yes took just about as long we drove away in new car happy