Great service, you get introduced the moment you walk through the doors and have wonderful customer service, lady found what I needed really quick. Thank you all for your help.

If having your vehicle serviced, be prepared to nag them for information. Had a repair done a month ago and they were waiting on approval from me, but didn’t reach out to get that approval. I had to call them. I was given an estimate. I had to follow up to find out that it was “finished”. The bill was $900 more.Now the truck is back in the shop. Same symptoms but different problem. I have to call or better yet physically show up to get any status update. It’s been a week. I went in for the estimate and they did not give me the detail of what the charges were. “The service manager will call you”. Yeah, I’m sure that will happen.I’ll update the review if I hear from him. I plan on sitting in their building until I can get some information on my truck that is basically hostage in the shop.

Excellent road Service, Mr Tom Maloney, Service Manger for Road calls in my experience is one of the best persons that I have come across. A man who understands the pain of somebody whose truck has broken downon the road. Very caring a person who enjoys helping people. I will recommend to all if u are in need of help you can count on Mr. Tom Maloney. God Bless him.

This guy lied about everything what they claimed could take 3 to 12 weeks took the guys at Whiteford Kenworth of Lafayette 24 hours say away for these crooks. And I would give them a negative 5 stars if possible

Been trapped in Indianapolis for 7 days now. The most slow and inefficient shop Ive ever experienced. Absolute nightmare!

Great quality parts and parts clerk was friendly and knowledgeable. But, they called me 2 days in a row for me to pick the part up I ordered. I already picked it up 2 days prior, lol

Great quality parts! Very Helpful…

We needed a starter for a Volvo and they did a great job by getting us the starter with great speed! Very much appreciated

The body shop did an excellent job on a complete frame up repaint of my 1999 w900Thank you Kenny and Mark

Parts counter salesperson KOS awesome! Best experience at a parts counter I have had for along time. Very knowledgeable,timely and very professional!

I am an industrial waste tech. I pick up and clean pits and manholes here so I have no input for customer service. They have always been helpful and courteous

A three month wait on a part my truck needs. The part is in national backorder

Amy Sneed at the east side location was awesome!She communicated the repairs that were necessary in a timely manner and worked hard to get my truck back on the road.

Got the truck in quick and me back on the road. Very friendly staff. Recommend them completely.

Fast and friendly. 90% of the people that work here are very very knowledgeable. My favorite dealership for parts and service.

Love coming here to get my parts, the parts counter always know what I’m looking for and are friendly! Especially Kacie!

I have been bounced around from one person to another to another to another and on hold for a half hour only to be stuck in a voicemail box. Just trying to order a part. Come on! Doesn’t anyone have pride in their work anymore? It pretty bad when as soon as someone hears you want to order a solenoid they pawn you off. Maybe you should go flip burgers somewhere.

Very helpful staff and friendly staff, wouldn’t take my business anywhere else!

Great service and easy as usual, both the Kasey’s went above and beyond from start to finish!

These guys will definitely do their best. They get pretty busy, but it’s because they’re a very good shop. These guys are open 24hrs and that’s a huge plus. They kept me posted throughout the wait and repairs of my 660 and I’m grateful they got me back on the road in a timely manner.

Very nice guys working on parts department u can find anything u want

Very good service, good people 100%

Phone numbers don’t work. Called the one on google, it doesn’t work. Called the number on the website and no answer or answering machine. I’m not going somewhere that doesn’t have a working phone number.

Awesome place. Fab department is the best.

Been there a few times for repairs & parts. Great staff!

Friendly staff, good prices and good quality

Excellent service diagnosed and repairs completed faster than estimated and at a reasonable rate. Thanks, I will continue to use your service shop.8/20 dropped truck off 8/21 truck ready for pick up. Had oil changed all new drums and pass all new shocks and coolant reservoir replaced and check engine light trouble shot. Quick turn around and helpful friendly service.

If Palmer cant fix it nobody can, they have to be KWs go to shop, for warranty problems.Beautiful fab shop also, very impressive.

Very busy but really nice guys, let me explain what my truck was doing & didnt make me feel rushed. For as busy as they are, they were able to do an initial assessment the next day, considering I turned the truck into them late in the evening I feel like they got on it pretty quickly

Always friendly and helpful to get you the parts you need.

Best places for your semi needs

Kenworth has it going on, I love their w 900 maybe one day if it is Gods will I own a w900.they have awesome service and they are always very friendly.

Great Customer service and employees are so friendly

Very respectful, understanding, with needs . At service desk kind people.

Great staff always friendly and willing to go above and beyond to help the customer

My husband arrived at 900am this morning they hooked the truck up to do a diagnostic test. He was given the code, and told his truck would be next. Finally they pulled the truck in, it sat for two hours untouched, almost 5pm he was told they needed to do a diagnostic on the truck and he needed to get a hotel room because they could not complete it today. He explained they had already done the diagnostic and the response was oh well they didn’t tell me.. he had to leave without getting a repair. Very poor service, I would recommend you stay away...

Pleasant experience! But, as all large truck service centers are these days dont expect to get in and out quickly. You are basically first come first serviced. Even tho I only needed to update the computer software I spent two days and nights waiting.

Excellent service, very friendly and professional. Good location. Restaurants near by. Easy trailer parking too.

Had a small job done on my old 1980 Kenworth k100c .great people to deal with .nothing was too much trouble .highly recommended for quality service .thanks again .work done in 2008 but havent forgot the service recived.

Go see Tom RitterHe is a master dump truck builder and can make your dreams come true

Sitting here on a Saturday morning and they have been very friendly and quick to get my truck in checked out. Thank You for the great service today

I’ve written in the past about how bad this place is. I though I had something worked out with Andrew but I was wrong. They stopped calling me back and communicating with me. As a new truck owner I feel I was taken advantage of. They replaced several parts that I know where good now and missed things that they shouldn’t of. They said they replaced wiring and fixed my port so they could diagnose my truck and charged for it just for me to find out it didn’t work the next time I took it in. They replaced fuel pump and parts just to have the same issue when I picked truck up. By the way let mechanic know it was oil in wiring. Seal where it passed through the head was bad. The short in history code that showed up couple hundred times in a row then goes away should of lead to wire. Stay posted people. I plan on going through paperwork this week and writing about every mechanic and what they did.

My T680 had a transmission issue so I came in without an appt at 5pm and was up and rolling at 9pm. Kyle and the team did an outstanding job, thank you guys for helping me out.

Great experience and very quick service

Excellent folks 👍! Very best customer service! Xavier and Eric are very in tune with the customers satisfaction! Thank you for all your help 🙏 Dennis Reid Jr..

Walked into a clean show room and got helped immediately good parts service

Fast service for Parts for our trucks.

Called ahead and he had the parts I needed right at the counter ready for me to checkout

If you want a truck go see Jim Romer

Nice place all business very polite

Went to pick up parts for the fleet shop I work at, the visit went fast and with a smooth transaction, the two gentleman at the parts counter already had what I went for on will call for me, and they were friendly and professional.

Friendly employees, excellent service. Would recommend any trucker

DEFINITELY RECOMMENDED 🥰The staff are the best in all departments,,,,Ryan and the Service department guys are the best😊 thanks you so much for all the help,,they always treated us with respect and answered all our questions,, No Matter how many times we were in there!!You are all GREATLY APPRECIATED

Palmer Trucks is the best in the industry such professional kind hard working people thank you for being Essential

Parts dept open 15 hours a day . Young lady in parts very helpful. Half to wear the dreaded mask though

Awesome as always. The Palmer Group always takes good care of us. And I like seeing the new trucks.

Ok so there is a conundrum, this place has awesome folks they nice,friendly, helpful but I had to get a part and its a neccessary part and they gave me the wrong part and I found out like 200 miles up the road where the shop I got to put it on said he this is the wrong piece, so theres that but Ive een there couple times before they r good folks was probably just a end of the day error but they have worked on my trucks in the past and they do an awesome job

Good price for Clucth

I ordered my 2022 T680 new Gen but I had to cancel itEric never answer his phoneNow it’s been almost 2 months they don’t wanna give my $1000 deposit back it’s sucks when you have to keep calling them & they keep sending it to voicemail

Well lets see....3 days now.....said truck would be done by 3pm...lie lie lie....been waiting since noon for them to put on 1 lousy hose and they still havent touched it....r u kidding me...come on....worst shop ever.....dont say one thing then not do it.....SMFH

Avoid if possible. Trucks been in their shop since Friday today Wednesday. Ill call to get updates they keep saying truck is in line for the shop several trucks ahead of you sorry. When I finally decided just to go up there they said the same thing truck is still in line so I asked if its in line why is in that bay looks like half the engine tooken apart. I only went in for inspection of 5th wheel and adjustment of locking jaw. THEY ARE WORKING ON THE ENGINE!!! wow people

This place has a great third shift parts and service! They always take care of our needs!

Staff is nice wait is long.

Every one of the employees are great there there to help you instead of just make there money wonderful people an business I would recommend this place to everyone will be back soon thank you parts department was very helpful once again thank you

The heart of the Southside

Good service. Except I had to call to check ont the status. They didn’t call when they diagnosed it or with any updates. Besides that good service and good customer interaction.

Parts department was very helpful in finding me the parts that I needed, even on a Saturday!! Helpful and knowledgeable are words that come to mind when calling or stopping in for big truck parts.

Im giving it a 5 even though this is the first time Ive been here but they was very helpful and are having a wiring harness made for my truck. great friendly employees i would definitely come back and recommend to all

Good service on the parts department. I Called on a sunday afternoon about a starter and they had it on the counter ready to go when I arrived a few minutes later. Good helpful people, they do a good job.

So far so good. The lady at the service desk (I think her name is Andrea?) Is a total sweet heart. Place is big with lots of room to wiggle a big truck around. Overall a pretty decent shop from what I can tell.

Very helpfull

Great service the lady at the service desk was awsome

Very respecful people ..they splain every question you have ..fast service too👍

Not a good place to take your truck to get it repaired 😤😤😡😡

They did great work on my truck. Was in for dpf issues 62 hours later I was rolling out. They found a coolant leak also which I had no idea where it was leaking from. Only reason for 4 stars. They left my cab leveling valve unhooked and wooden blocks under my cab to hold it up.

Excellent service..professional people..and fast and reliable work

Parts guys are very knowledgeable, service department is well above par. Great group of people!

Service shop is horrible. Avoid as much as possibl I dont even trust them to do a DOT inspection.

Very fast at fixing my truck

Very intelligent staff at service department and truck sales also!They do good job in timely manner. Timings are better than many other dealerships. Service manager Chris Luellen is pretty nice and smart manager!

Be patient and these guys will work you in, the best they can. Been coming here for 6 years, I live in Florida. Same prices on parts as anywhere. Labor rate is only slightly higher, but 24/7 is worth it. No shower, but stores nearby. 10 minute walk to restaurants and grocery store. Nearby hotels will pick you up if needed. This place is highly recommended!!!

Good people service thanks

Every time I go there are really good and service department. Great service

Service team does an amazing job every time I’m in need of getting my truck looked at and in a timely fashion. I would recommend them 100%

Love it

Treated like Family. Good people

Great people in service department, but I had a bad mechanic. He didnt know how to replace a simple wiper arm and damaged almost the whole linkage/transmission. I waste couple hours for that and had to paid the bill anyway.

Just picked up my new tri axle very happy with their sales and service

Nice place, good attitude from people there, just very very busy. I suspect their service is top notch (thus the long wait times), I just didnt have the time to wait. They do have an alternate location across town thats not as busy (because its disguised as a truck leasing company), but they have a shop, and theyre also very good. See Palmer Truck Leasing in Indianapolis.

Very experienced tech. Ed very very good at. His job I will trust him in the future with my fleet

Nice people but prepare to wait. Busy place. Checked in Thursday, left this morning. Turn signals not working right, found out we need a new dash cluster that no one stocks. Signals work only when the headlights are off. Not safe, or fixed. Got to run and build up money to fix it right. Part will cost $1300. Already spent $470. to find out the problem.

Spent $1300, wouldnt give me a hat.

$%%$#@@$$÷/^%&*[^$@[>.

Called prior to arriving due to an active code that derate the motor. They advised they needed to hook up a computer to determine time frame on sensor replacement (code referred to bad boost sensor) and to come on in. Upon arrival I waited an hr for a fella to tell me he only clears codes. My problem was clearly explained upon arrival. I was advised afterwards they needed the truck inside the shop and next available appt was 2 days later. Im not a huge fan of wasting fuel and my time. They did just that. Im sure the work, if I was able to wait 2 days, would have been completed without a problem. Ive since scheduled an appt elsewhere. But as a first time visitor, my first experience was quite the disappointment.

Bill is awesome. Always helpful.VTI Specialized is a regular here.Great place for your trucking needs.

I got my truck out of the shop on a Thursday, has some more issues the next day. I called and spoke with Chris, the service manager (who is extremely knowledgeable by the way) but by this time I was in Des Moines. Des Moines couldn’t get to me until Monday. Chris didn’t stop until I was in the shop Friday night. He worked very hard and after hours to make sure I was taken care of. He also took care of the bill at Des Moines KW for me. Great guy!!

I work for palmer and so far it has been a great experince for myself

After picking up my load, I had an issue that required being towed in. Seeing as this is a 24 hr shop, albeit only M-F, I thought Id be out a lot quicker than I was.NOPE!These guys are SUPER BUSY! Why? Because they ARE a 24 hr shop.I arrived at around 4 am on an early Tuesday morning and they didnt even touch my truck until someone brought out a laptop to read my ECM codes on Wednesday afternoon.My truck wasnt in a bay until Wednesday evening.However... these guys do excellent work. They dont go just replacing parts and send you down the road. They take the time (remember, theyre slow (which means methodical sometimes)) to actually troubleshoot (like a good shop should) and find the part that actually failed. In my case, it was a resistor that went bad and was restricting twice the voltage it should have been within my SCR system.Since the part I needed wasnt in stock, I asked them to look at my 5th wheel and see why I was having trouble releasing from trailers. They found that problem, too. Ill spare you the details on that one. Suffice it to say that they did what they were able to and avoided another very lengthy delay in getting me back on the road.After signing all paperwork, I did discover that my dash lights were inoperative where they were working before. Both Andrea and Chris took care of that problem without complaint. Top notch but highly methodical service.

I got my truck fixed there and had to spend the night in my truck. But they got my truck fixed.

Really friendly staff and always willing to assist. Got me fixed up and out of there. Havent had this level of service from a dealer/shop in a very long time