Placed an order in the beginning of 2021 summer here it’s almost 2022 no hat no response no money. I thought Hatcountry runs a reputable business but it appears they don’t give a fucqk!!!!
I ordered a Stetson Hat months ago and it has not come yet. I cannot get a hold of a customer service assistant. I left them a message weeks ago and have not heard back yet. They took my money, didnt send my hat, and I am unable to speak with them. I do not recommend this business, stay away from them. Another example of a business that will take your money and leave you in the lurch.
My raffia palm straw Stetson is excellent. Fits great, looks great! It took a long time to get to me after ordering, but HatCountry kept me up to date on the process.
Everything worked out excellently. There was a back order and the stated date was 8 weeks later than the usual, and they still managed to get the hat completed and shipped within the first 6 weeks. Everything arrived nicely and it looks great!
I bought this hat for my husband. He loves it!! Ordering was easy, shipping was lightning fast, and he thoroughly enjoys his new hat. I love shopping on this site!!
The service was very prompt I had my hat in a couple of weeks. The looks and quality of the hat is superb. I really enjoy wearing it for the looks and comfort. Many people comment on how good looking it is.
My experience with Hatcountry is nothing but negative. More than 20 (twenty!) days ago the order was placed, but the package has not been shipped as of yet. It supposed to be a BD gift to my friend abroad.This was my first and last time anything was purchased from this store.
Great communication and considering the world situation, fast production and delivery. Already thinking about my next order.
Delivery was prompt and packing was good to protect the hat. Hat is very nice!
Disappointed in the quality of the hat. Had hoped it would be more sturdy, like my lost red Scala hat. Website, delivery, etc was very good.
Easy ordering and assistance with service on getting a proper size. The hat fit and look and fits perfectly. A+ service and product.
WORST place to buy anything, bought a Stetson straw hat that was in stock and after the order, waited never got a tracking number, so emailed to find out why? They said due to high demand they put my order in the back for production and I would have to wait over a month to get it!!! SCAM! They have terrible customer service and will take your money and you can hope to get what you paid for!!! Never again!
I ordered a Bullhide Kingman as a gift to a boy and now have ordered a Delta Dawn for myself, for Christmas. The Hat Country sweet femme on the phone who takes orders is top star. Shes a star on the Christmas Tree of customer service. When Delta Dawn gets here, I shall post a photo. Shop here and you will not be disappointed, at Indian Trail, NC (big red heart) -- Alison, New Yorker, born in Pittsboro, NC
Sorry, Im going to have to return it, too big, my fault for not verifying size.
I found hats at a cheaper price after I ordered.But my order arrived well packaged. Very happy with my hats.
I have been looking for this hat for a long time. I was really pleased to find it at HatCountry and ordered it immediately. I am very happy with my hat and have recommended HatCountry to my friends.
Great hat, fast shipping. The hats do not come with a separate hat box for storing, so be aware.
I urgently warn you to not buy from this company, online and if you are purchasing from overseas. (Purchased from the United Kingdom). Also I do not want the companies sarcastic copy and pasted message they’re posting to everyone who writes them a poor review. If you do purchase from the website make sure you are using PayPal or have bank insurance (luckily for me I used PayPal to make my purchase). If you happen to be sifting through the reviews on google (Which I didn’t initially because you would think they were a trusted company, do not be fooled by their website or even the positive reviews because I’m having a hard time believing the ‘positive’ reviews are even real). Do not ignore this review and have the same issues I did, because they are troublesome and a waste of time. I made a purchase at the end of January, and I totally get it, being a pandemic and them giving me an estimated production date finalisation which was the end of March, granted. So come the end of March a few days after the estimated completion date I gave them a message as I didn’t receive any update which I was then told that my order was completed and it was in ‘quality check’ and that I would receive tracking details soon, half a month later I messaged the company to have an update on the ‘tracking details’ to which I was told that I was being misinformed, in an email which came off as arrogant and unapologetic to which I replied that their own staff misinformed me, which I sent proof of... I was then ignored, which made me open the dispute on PayPal which I then won my claim and was given a full refund through PayPal. I think if I didn’t make a purchase through PayPal I wouldn’t have had any correspondence from the company and they would’ve more than likely stolen my money as I now believe the product didn’t even go in to production in the first place. So please be warned about this company and their ethic (if any). I’ve also informed Stetson about this company they’re letting disrepute their products as the order was a Stetson hat. I’ve also informed my team not to use this company as the order was made to be used in a Fashion magazine Photoshoot I would never recommend a company like this and I hope this honest review serves you, the reader well, in making a judgment, companies like this should not exist or deserve your money.
I ordered a coat as a birthday gift for my daughter on September 24th. It was FINALLY shipped out on December 31st. Now, 7 days later, tracking says it is in Miami. We live on the west coast of Canada. My daughters birthday has long come and gone and I am still waiting for her coat....Very disappointed and will certainly never order from this company again. Buyer beware.
HatCountry and Resistol had my hat to me much faster than the forecast time. It arrived in a premium storage box, in turn inside a strong shipping box. Great product and great service!
The quality of this product was low, flimsey, dirty, not what i expected, i will not be ordering ever again or refering.
Arrived timely and in great shape. Just waiting on one more to decide what best fits my helmet
Very nice hat. Thank you
Yes, thanks a million, love the 2 belts I bought here.
There is no in store shopping. After driving across town to their location I was greeted by a sign on the door that said Closed to the Pubic.
I ordered a Cheyenne hat for my husband for his birthday. It is to tight on his head. Im gonna send it back to get the large because he really likes the hat but the medium hurts his head.
Returning item not convenient. Return shipping is at your cost and they do not supply a return label.
I never bought a hat from hatCountry. I ordered this Aussie Cowboy hat. It is a great hat of great quality at a reasonable price. Plus, the company communicated with me every step of the way. I will definitely buy another hat from these guys.
Created an account, placed an order, Hat Country billed my card, no order received and account inaccessible. A true ripoff.
This stylish, black raffia cowgirl-style hat fits well; not loose or tight (medium). Im a small woman. It has a single elastic ring--enough to hold it on well, unless its windy or I bend down a lot. If anything its a tad loose, which is how I prefer it. Its comfortable. The open weave is all around the brim and sides. Its a closed weave on the crown. That should protect my scalp and provide airflow and some, but not full shade. The adjustable chin strap is handy and I wear it in the back if not needed. The hat arrived fast! If anyone knows where it was made, please post that.
Good service and I like the hat!
Charged $13 for shipping and had to cover the $29 return shipping myself.
Great product,and very stylish.
Love the selection, great customer service. We had to wait a bit for the Stetson we ordered since it was a production item, but it was shipped close to the estimated time. And the hat is BEAUTIFUL.
The site was very easy to use and I was kept well informed on my order as well as the status of shipment which was recieved in a very fast time line. I highly recommend this company for your Western needs ...real Cowboy or wanna-be. Ride on!
Navigation around the website was simple. I found a couple of hats I was interested in quickly. The web pages provided enough information to help with my final decision. The ordering process was smooth. I received email confirmation and shipment updates along the way. My new hat arrived quickly and in perfect condition. Very satisfied with this company and the product.
Great hat fits great looks great
I was having a problem with making an order on line, called Hat Country at Indian Trial, spoke with Chelsea and she helped me get the order completed. This was on a Friday, the hats shipped that same day, and the order was here by Monday. Very helpful folks (Chelsea) and fast service. Very pleased with the hats and the service. Excellent place to purchase your western hats.
My Stetson came perfectly intact- I love it!
My experience was very terrible. I ordered a cowboy hat in June it kept delaying and is still delaying as of now. The only good thing about it is I am getting a refund. Worst experience with Indian merchandise ever.
LOVE my new Stetson hat. Thanks so much for helping me get it even after I thought it was out of production. Great service. Happy customer!
Even though it took awhile to get my hat due to covid, Im in love with it so thank you very much and Ill definitely be ordering again
Very nice hat!
Excellent site. Hats were delivered very promptly. Great customer service as well.
Everything was great the hat even showed up earlier than expected
Very satisfied with the western hat, belt, and buckle that I ordered. Quality and fit of the hat and belt that I ordered were excellent. The buckle was of very high quality. The price of each item was very reasonable. The hat arrived within four days and the belt and buckle arrived within nine days.
Fast and good quality
GOOD LUCK CONTACTING THIS STORE SHOULD YOU NEED TO RETURN OR EXCHANGE YOUR ORDER. THEY DONT ANSWER THEIR PHONE AND DONT RETURN CALLS. HOW CONVENIENT FOR THEM!! NO RETURNS!
Mostly good, the check out was a bit of a problem. I could not use my Discover card, it kept prompting me that the card information was not correct. I was able to use a Visa card to complete the transaction. Otherwise all is good so far. Just waiting to see how the delivery goes.
The hats arrived fast and look great. Unfortunately we have to return for a larger size. They are very nice hats.
These people really know their hats. Needed a number of hats for an upcoming event. Contacted customer service and got great advice in regards to availability of styles in the quantity needed and also to hat sizes. The order was shipped very promptly and arrived in perfect condition. Couldnt be more pleased with the transaction.
It was a pleasant and edifying experience to have made a couple of hat purchases from you. Not only were the hats every inch as featuredin pictures, they were delivered in sturdy boxes on time. More importantly,the Customer Service has been excellent and very responsive in dealingwith customers queries. I would certainly encourage potentials buyers tohave a hassle-free and pleasant experience with you. For my part, I loveto come back to you very soon for more purchases. Keep it up!
Hat was fine when I got it. Took 2 months from order.
Very helpful staff, providing good communication from start to finish. Product arrived quickly and packed carefully. My hat was exactly as described and I am enjoying it today! I would be happy to order from Hat Country once again.
Great quality hat. In stock order shipped within a couple of days; ground delivery and still got it in less than a week!
I ordered my dad a belt that he wanted for Christmas. He needed a 34 and Hat Country was the only website that had one in that size. The other websites had the belt but started in a 36 due to being on back order.. So I paid extra on this site (they were cheaper but wrong size on other sites). And I had to email THEM to find out they were on back order. I ordered in December. I never received a discount, coupon, or anything from them. My father got the belt first of February that was suppose to be his Christmas present. I won’t be ordering from them again.
A very nice hat. Fast shipping. Id buy again from Hat Country. Thank You.
Wonderful product. Generous on the head sizing, so dont oversize. Brim isnt really quite as wide as stated because they include the curled up part in that dimension. Good company to deal with.
Excellent quality and craftsmanship...my only suggestion is to enhance the colors on the American flag....they were faded compared to the Confederate flag. Overall, a very positive experience. I will be purchasing all of my hats from HatCountry
They have a great selection. Including unique items. My order arrived fast! And Im pleased with the quality and value.
Meduim width too large for my feet. How do I returned the slippers?
The hat was larger than advertised because it has a slight defect. 3/16 of an inch doesnt sound like much, but it was more than enough that it did not fit. While I understand selling something at clearance price because it was the last one in stock, selling damaged goods and not advertising that is just dishonest. I will never do business with this company again.
My granddaughter loves the cowgirl hat I bought her! Super cute and very trendy. Nice colors. She’s 5 and picked it out herself😄
I purchased a hat for my daughter, I had originally purchases from another store, it was on back order and they couldnt even give me a estimate on a delivery date.. so I cancelled that order and ordered it from hat country.. I was in a deadline that I needed it by.. I ordered on a Wednesday afternoon and had it within a few days.. and it was $12 cheaper as well. I emailed them to see the delivery date and the quickly replied.. would definitely buy from them again...awesome customer service..
Found the perfect hat for my husband. The price was right, the quality was excellent (it is a Stetson, after all), it was packed very securely, and it arrived right on time. Very happy!
Great looking hat, exactly what I wanted. Good price and great quality.Thanks!
Hat arrived fine in a well-protected box. Breaking it in now.
Hat Country is the bomb!My experience was awesome through out the whole process, got exactly what I wanted and the delivery was fast!Thanks Hat Country for all that you do!Respectfully,R. White
Id give a higher rating, but paying a premium for 2 day priority shipping that took 7 days, plus never returning any of my email requests, doesnt allow me to do a better rating. Hat is good but I expect that from Stetson.
They have a wide selection of good hats. However, I did not have a good experience. Caution: Pay EXTRA special attention to how you receive your hat, how you unpack it, how you try it on, and certainly how you decide to rectify damage.I am now the not so proud owner of a Stetson straw hat that is too ugly to even put on now, so it will be archived or I will try to donate it to someone who needs a hat and isnt going to care as much how it looks. Maybe put it on a scarecrow in the field or something.Good selection.
The real product and great service.
Really great customer service, my address auto populated without a building number. They called me directly to adjust and were very friendly. Also the item I purchased was a close out on sale. Thats a lot of effort for an item thats not really a profit earner. The extra effort was duly noted.
Great service.... Hat was exactly what I wanted. Shipping was effective and fast!!! Will DEFINITELY shop with them again.
Very good about refunding your money. But the bottom line is they wouldnt have had to refund my money if they had a better supply of product. My hat was on backorder for more than a month. If your business is selling hats; than you better have adequate inventory.
Great service! Hat was the same style and maker as what I bought 4 years ago and it fit perfect.
Hat Country shipped the hat I ordered, but I wanted a darker color than what I received. I didnt notice the mistake when ordering because the website does not show a photo of the color you select. I paid another $14.20 to ship it back. I paid $11.42 to have it shipped to me, and $14.20 to return it. Overall, it was a $25.62 lesson that taught me not to order from Hat Country.
I found the hat I was looking for at a fair price. The process of ordering was easy and simple and I received my hat in good shape and quickly. I highly recommend HatCountry.
Great service!
Got the Charlie One Horse Gus hat and am very happy with it. Palm leaf is durable and cool in sun. Will come back to this company again.
It seemed quite awhile to get a confirmation email, letting me know that my order has been shipped. I contacted them by phone and was advised that my order was out of stock and was placed on back order. It would have been nice if I had been contacted by someone to advise me. I sent them an email cancelling the order. I did not get a response acknowledging the cancellation until I sent a second email two days afterwards. After that, I was notified by Pay Pal of the refund later that evening.
Ordered from the online store and had great selection and found what I wanted. The delivery time was less than a week, which is great for us out in the country. I will be shopping with them again.
Great shopping experience. Stetson Open Road arrived a few days after placing order. Hat arrived in a 150th ANNIVERSARY Stetson Hat Box. Classic Stetson birthday gift. Will not hesitate in using HatCountry in the future. Thanks
The site is slow to load at first... but after that each page loaded faster. many more western hats to choose from here than on western store sites
Excellent shopping experience. so many well represented choices. found exactly what i was looking for which was a hot weather leather hat.
I love my hat thank you so much its perfect
Ordered a hat that was a clearance item... unfortunately the wrong item was shipped to me but they were very quick to respond and fix the issue. A little slow on the replacement shipment but overall a good purchase.
I LOVE my Stetson fedora! It fit me PERFECT and I have had SO many compliments on it! OF COURSE I have! Its a STETSON! LOL
The cowboy hat was as expected quality for the price. Delivery was prompt and was packaged nicely.
Stetson hat for a really good price. Took a little longer to receive, but worth the wait. Nice company to deal with.
My hat is beautiful and incredible quality the customer service was amazing- Sara
High quality products, speedy delivery
Very satisfied. nice products. Easy transaction. Would do business with again. Thank you.
Shipping was split but both arrived very quickly and in excellent shape.
Great deal that I could not beat. Fast shipping in 2 days, and hats well packaged for safe transport.
I purchased a beautiful Swarovski Banded felt cowboy hat for my Mum’s 78th Birthday. She lives in the U.K and recently started ‘Golden Years’ line dance classes. Everyone else will be so jealous at the next lesson! Thank you for quality at an amazing price. I’ll be returning for some more hats, no doubt, for shipping to Yorkshire UK 🤠😁
- Address:1101-C, Technology Dr, Indian Trail, NC 28079, United States
- Site:https://hatcountry.com/
- Phone:+1 800-915-4287
- Hat shop
- Monday:8AM–4PM
- Tuesday:8AM–4PM
- Wednesday:8AM–4PM
- Thursday:Closed
- Friday:Closed
- Saturday:8AM–4PM
- Sunday:8AM–4PM
- Identifies as women-led:Yes
- Debit cards:Yes
- Credit cards:Yes
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