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AT&T Store
3500 East-West Hwy Suite 1236, Hyattsville, MD 20782, United States
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AT&T Store
Comments
Br
Review №1

Marjorie was great help, my family and I have had the hardest time with our previous phone company and she made the switch easy and fast. We all love our new phones and everything has been great the last couple of weeks. I ended up coming in to add a brand new line and Marjorie was there again to help out and make it easy!

Ne
Review №2

Naziah did an amazing job helping me transfer accounts and upgrading my phone! I appreciated her explaining everything to me and making it such a smooth process. Mikhail, the manager, also helped a great deal. Appreciate all the help from this ATT store!

Gi
Review №3

Naziah was very helpful with us today. I needed to add an additional line and she did outstanding in taking care of us. Great customer service!!!

Da
Review №4

Naziah was amazing, honest, and found all the deals available to apply to my account. I’m extremely happy with this service.

De
Review №5

Naziah was great, she was very patient and helpful. She had an answer for every question, it made my experience great.

Ol
Review №6

The store located at Prince Georges mall provided me yesterday with an aftermath non functional Sim card that I was later unable to call out or receive call after I left the mall. Sim card still non functional in calling out or receiving calls.

Ra
Review №7

Naziah provided an excellent and helpful experience. Super quick and easy process. Thanks!

De
Review №8

Naziah, was wonderful and very helpful for getting me a new phone and watch.

Ca
Review №9

Naziah waited on us and did a beautiful job. She prepared our new iPhone12, backed up and transferred our files and made sure that everything worked satisfactorily. She is patient, friendly and knowledgeable. The store is friendly and the staff is quick to help everyone who enters. We couldn’t have been more pleased.

Je
Review №10

Ryan helped me a lot thank you so much

Ky
Review №11

Naziah was terrific! In and out quickly and very satisfied.

Ed
Review №12

Naziah was a life saverEverything was made quick and easyI will be coming back

Ka
Review №13

The store located at the Prince Georges Mall provided me with outstanding customer.

Ha
Review №14

Been sitting here for half and hour and 3 representatives are all talking to each other and one other customer. Worst customer service possible. Someone sleeping in the other table and very unprofessional.

Cy
Review №15

Naziah was a great sales person. Ver knowledgeable and professional. She got my new phone working quickly. Definitely will recommend family and friends here.

Ch
Review №16

Naziah was great! I greatly appreciate her assistance!

Ma
Review №17

Denise was wonderful her customer service was amazing she save me alot of time and money informing me of the option....See Denise she is so helpful

Er
Review №18

Michelle is the best AT&T representative in that store. Plus she is super cool

Tr
Review №19

Michelle was amazing she sorted everything out with the my new phone. She was very patient and explained everything that I needed to know. I could not thank her enough...

Ha
Review №20

The service that I received today from Naziah Savoy was beyond Outstanding! I came in the store as a irate frustrated customer. She listened to me and found out my issues and concerns. She not only convinced me that she could help me but she Showed me that she cared about providing Great Customer service and she did. Even though it took some time, she remained helpful and considerate. Thank you AT&T for providing great Representatives like Naziah!

Se
Review №21

Don’t even waste your time. I walked in and had a rep look me in my eyes and not say a think. I sat down expecting someone to service me and still nothing. I had to walk up to someone and engage a conversation to be helped. Just go somewhere else honestly.

An
Review №22

Great customer service. Amazing staff.

Tr
Review №23

The AT&T Hyattsville is the absolute best store I’ve been to for service! The custom service from the store manager Leo is incredible! My sales agent Eric was incredible and issue resolving. The entire team is just so friendly while still being safe. The absolute best shopping experience by far! Truly mean this!! I would have never switch my service, but this locate did it for me. Thank you !!

Mu
Review №24

Yesterday I lost my phone and I was in Crofton so I went to the Crofton AT&T store in Bowie and I was able to pay off my old phone get my new phone and the little girl that was in the store he used 3 SIM cards and two phones later I had to leave the store and not even had the phone the phone wasnt working so then I had to get up early this morning and come to the AT&T store over here in PG Plaza and bring the phone to see if they could fix it because I was about ready to just not even have AT&T anymore and this this place over here they were able to work on it fix it I dont know what that other girl did to it but they were able to work through it all and fix it and I am very grateful and happy with their service so there are wonderful this is the PG Mall AT&T thank you

LV
Review №25

Naziah has excellent costumer service was very pleased thanks you

Ci
Review №26

I had an amazing experience with Naziah she was so helpful and kind.She worked so fast.Thank You!

Jo
Review №27

Edward, Store Manager and Naziah, Sales Associate went over and beyond helping me choose the best upgrade options for my new iPhones. They were extremely patient and did a great job explaining the upgrade process and answering a litany of questions I asked them.

Th
Review №28

It was truly a fast and professional experience all my needs where satisfied and the manager and worker communicating to get the job done with no hitches was so gratifying just so personal took care of me as if I was part of their family it felt warm and caring thanks at$t at PG plaza

Jo
Review №29

The service at the at&t store at PG Plaza was outstanding. Working with Julissa and Edward was phenomenal. They were both professional and very patient, the experience was forever rewarding. Again, I cant say enough about the service because they exhibited quality service. I will definitely recommend this store to family and friends. Kudos to julissa and Eddie..

C
Review №30

Naziah was mad patient - this phone update took forever! Thank you

Ad
Review №31

I had a great experience, great customer service also the store was very welcoming. Michelle was the person that assisted me and she did a great job and communicated with me very well. Also the manger Edward was very helpful and welcoming as well. I advise other people to go to that store.

So
Review №32

Naziah was amazing very helpful and patient ‼️

Ro
Review №33

Went into the store was not expecting much, but had a fun time by a representative that went back and beyond to make my day pleasant.

Fu
Review №34

Very nice, very patient and helpful!

Ad
Review №35

Greatest experience at an AT&T store I’ve ever had. I received assistance from associates Michael, and Jaleesa. They were both attentive to my requests, and executed each task with accuracy. 10/10 customer service.

An
Review №36

Naziah was great I appreciate her help

Ti
Review №37

Kelly did a GREAT job on helping me with my services as well as he was very patient with me. If I can give this store a 10 I surely would! Thanks At&t!!

Ch
Review №38

Jaleesa B. Was fantastic. She was friendly, knowledgeable, patient and helpful.Thak you Jaleesa!!

Ma
Review №39

Michelle hernandez rocks she has amazing customer service and you all to strive to be like her she made my experience the best

Jo
Review №40

Good great 👍job she did Naziah 100%

Iv
Review №41

Michelle was absolutely amazing. Great customer service!!! Highly recommend. Jayla was very sweet as well! Thanks Ladies!!

An
Review №42

My experience was very good and Naziah helped me a lot!!!

Vi
Review №43

Great staff but it’s definitely not a one stop shop.

Ge
Review №44

Great customer service-AAA from tech Naziah

Ma
Review №45

Kelly white was the worker who attended to me. First all he messed up with my account, he lied to me about preordering my new device when I switch from T-Mobile to at&t. I was charged form a device I’d get. He kept telling me to come back later and get the phone, I called AT&T and they told me no order was placed. Kelly really stressed me out a lot. I don’t even wanna be on at&t any more, I’ll switch back to T-Mobile. Nobody try to explain anything to me and I don’t know what’s going on. I came from T-Mobile to join AT&T only to find out it’s employees are robbers. Kelly is telling me it’s not him, he’s not even apologize for the scroll up he did to my account. He has no cetersy. I’m very angry and he keeps tell me non-sense even up to now.

Pi
Review №46

Nice clean and no BS kinda place

Ir
Review №47

Excellent customer service, excellent and knowledgeable staff at this location. I would definitely return and recommend others to do the same.

os
Review №48

Good service

Je
Review №49

Kelly was very patient kind and hospitable very good rep you should give him a raise

Do
Review №50

My time with denise was wonderful

Ed
Review №51

Kelly you was amazing. Very helpful and knowledgeable.

mi
Review №52

Very resourceful and very good service

Al
Review №53

Eric worked really hard through a difficult technical situation and managed to figure it out. Workers ethic was food and customer service was great

Te
Review №54

After speaking with multiple representatives over the phone, none of whom could help me, Erik was a lifesaver. Nice guy, happy to help, and actually helped me!

Ha
Review №55

Leo was so helpful, had us in & out in no time. Very nice dude!

De
Review №56

BE CAREFULL THEY OPED UP ACCOUNTS IN MY NAME

Ax
Review №57

I was in and out within the hour and got a new phone. The customer service was excellent!

Be
Review №58

The staff were fantastic, patient, and knowledgeable. Jordy was exceptional in customer service.

Sk
Review №59

I love AT&T ❤️💯they was so good too me

Ge
Review №60

Kelly is great and I haven’t had a bad experience yet in this store. So thanks for Having Kelly

Mc
Review №61

Great customer service. Junior and Evelyn really helped me out.

Ch
Review №62

Evelyn, Eddie and Denise were excellent, Great costumer service.!!!!!would highly recommend.

Ag
Review №63

Michelle excellent service

Do
Review №64

Y’all was the best think you for helping me with the phone

Ak
Review №65

Great place! Co-operative staff! Got in and out in 15 minutes with a new connection! No hassles

Wa
Review №66

Kelly was all that and a bag of chips give him a raise

No
Review №67

Love Love Love the customer service was great and fast.

Mi
Review №68

I like this store, had a new phone from the mail and needed to transfer the info from 1 phone to the other . They helped me quickly and it was a day it snowed really heavy and they still came to work to provide there service. A lot of stores were closed and i was surprised they were open. But I plan on going back for another phone and to check out the new deals they have on other items . The service they provide is what makes me want to go back as well. Gave me the attention and listened to everything I wanted to do then and future wise .

Me
Review №69

Attendant was very helpful and patience.

sa
Review №70

The staff is awesome

Um
Review №71

Staff is not friendly at all and did not know how to solve customer issues.

El
Review №72

This is a great place and great workers, now all places should work together like that. I would love to see them start having a class to teach us out phones, then we ad customers wouldnt have to kill there time for sales.

BR
Review №73

Great customer service

Mi
Review №74

Terrible customer service, sale persone doing an upgrade and talking with co-worker, while background music was to loud.. giving personal information at a level that I felt I was screaming to him. Store Manager introduced himself to us (Oscar), but never told sale persone to focused on the sale. After 2 hr left the facility with no phone and so disappointed with the staff. Never going back to this retail

Br
Review №75

Jelly was very helpful.

Jo
Review №76

They helped me fix a Network problem other stores werent able to figure out.

Li
Review №77

Great customer service

Ka
Review №78

Customize service is horrible also phone service

Az
Review №79

Kelly is an asset to this organization!!!!! On God!!

Gy
Review №80

Nice

Ze
Review №81

Becare full before going to these shops I trade in iPhone 11 max pros butThey switched to a damaged phone of iPhone 8; not only thatusing my credit card account, they buy some items in California.

Wi
Review №82

Very good customer service, my visit was to get a family plan for my family and myself, and although there were some technical problems, Michel was patient and was able to help us transfer the 4 lines to AT&T.!

Lu
Review №83

Excellent attention

IR
Review №84

A terrible service..especially the one inside the mall of .. mall..de PG.

An
Review №85

I always liked it has the best signal and attention is always good I do not complain

Information
9 Photos
85 Comments
4.5 Rating
  • Address:3500 East-West Hwy Suite 1236, Hyattsville, MD 20782, United States
  • Site:https://att.com/stores/maryland/hyattsville/118328
  • Phone:+1 301-853-2756
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:12–6PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:11AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Payments
  • Debit cards:Yes
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