Great experience at Century with Terry Horton. He made the purchase of my new car fun, simple and easy. Love my new Jacquar E Pace :)

Don and his team at Century Jaguar Service are truly exceptional. Don identified the problem with my car and he provided me with an estimate and an expected completion time. He exceeded my expectations every step along the way. He went the second mile by doing some research and found out that a portion of my work was covered by warranty. In addition, when a particular part needed to be replaced, Don went to the forums and he figured out a way to save me significant dollars. Finally, I was able to pick up my car a day earlier than expected. Without hesitation, I would recommend Century Jaguar Service to anyone that needs a Jaguar serviced. They earned 10 ten stars plus!

Absolutely fantastic experience from beginning to end. Judd V. and Jake T. from sales were incredible in getting me the vehicle I wanted, the financing I needed, and delivering the car to me from 400 miles away. Truly a seamless experience with excellent and expert communication and professionalism. Would buy from this group again! Thanks, Judd, Jake and entire Century Team.

Everyone involved in servicing my car at Century Jaguar were extremely helpful and friendly. Great customer service and knowledgeable technicians fixed and serviced my car.

Had a very great experience, this specific dealer is very informative, respectful, etc. I drove 174 miles out of the way just to have them service my vehicle. Gentlemen at the front was very hospitable. Thank you guys so much.

My purchase experience was with minimal effort due to the exceptional customer service that was provided. After purchasing both an S-type and XF, the E Pace is now my new love. Huge thanks to Mr Terry Horton and the entire Jaguar/Land Rover team for a memorable experience!

We were traveling south with our newly purchased 20 year old Jaguar, a beautiful car, we were having some issues and were unsure of its condition. So the dealership was kind and professional . Thoroughly checked everything, fixed us up quickly, and with a smile. Thank you so much!! We would come up here from Florida to purchase an auto . Thank you again!

Easy to schedule. Prompt service. Courtesy shuttles were great!

Yesterday I purchased a 2018 Jaguar from Century Automotive on University Drive, Huntsville, AL. Josh our salesman did an outstanding job having the car prepped and ready to go when I arrived. Damont handled the financing in spectacular fashion. First class service all around! If you’re in need of a Jaguar, Porsche or Land Rover I highly recommend my guys at Century!

I purchased a 2020 F Type from Jaguar Huntsville. Our salesman Terry H. was extremely responsive and professional throughout the entire process. Well be back the next time were in the market and well ask for Terry. Highly recommended!!

This was my first time having my vehicle serviced with Jaguar Huntsville. Donald Baker was amazing and made my service experience very pleasant. He ensured I was made aware of every detail done to my vehicle! Definitely will be back!

One of the best dealership experiences’ that I have ever had.They worked with me and for me and ensured I was satisfied all along. Even if that means it took 3 months to get the car shipped from an another dealer.Huge shoutout to The salesperson Terry; who tirelessly worked with me and contacted several other dealers who had the color that I preferred and his persistence made it possible.They gave me the best price and I don’t at all as a customer feel dissatisfied about it.He is very knowledgeable and very honest, he will get the info to you even if he doesn’t know.I brought my car about 20 days ago and I still contact him for some info and he still helps me that shows their honor and respect towards their client is not only until they buy the car but it is REAL.The result - I now own an amazing 2021 Jaguar F-Type.

I purchased my Jaguar XE out of town. I went to Century to have it inspected. My experience was excellent. Mr. Ronald Baker was very knowledgeable about my car. I was sent a video of my inspection which was very impressive. I’m very satisfied with my service.

Exceptional Experience!!!The sales staff was very personable and made the buying process a joy. We were very glad we made the drive to Huntsville to make our purchase.

My experience with Jaguar service department was excellent. Shane was very accommodating and communicated well throughout the day. The video walkthrough was especially appreciated and is something all service departments should strive to do!

My experience is always the best from Sales to Service. They make car buying very pleasant.

The list is endless, so I will give the abbreviated version. Lack of communication was the biggest factor. My original contact was via the telephone with the sales manager. I provided all my desires, but he never provided a follow-up. I then just call and just spoke with a salesperson. The salesperson began with good communication and then just fell off. Eventually, I spoke with the GM (said he was anyways) about the lack of communication. His response was “those are two of my best guys so I don’t know what’s going”. He then asked me what vehicle and specs that I was looking for and I gave them to him. He said that he would return my call. Here we are months later and he NEVER returned a call. I called and spoke with another salesperson and then I began receiving calls from the 1st salesperson. I ordered my vehicle and paid a deposit. After a few times of my ordered vehicle being back ordered, I was asked to take another vehicle that was en route. I conceded, but had to pay a little more in price because the specs were not identical. The salesperson tried to force me to buy some $400 floor mats because they ordered them extra for the car. I refused. The day of purchase/lease (May 31), tthey inflated my note by almost $10 of what they had quoted and their contract no longer includes the information about the coverage of wear and tear of a leased vehicle. I refused to sign a contract until they provided me with something in writing regarding the wear and tear. I told Demond (finance person) that I would include my experience in any surveys and reviews and he got angry and said they would not give me the vehicle. He said it’s not their fault that the financial company removed the clause and they shouldn’t have to receive a negative review. He left the office and disappeared for a while and later another person comes to speak with me. Did I mention that Demond nor this other person ever told me their names or position….I figured out Demond’s position. The person was Ron Volinski and he later signed a form guaranteeing that I had the $1000 wear and tear waiver on the vehicle. The GM later sent a general email thanking me for purchasing the vehicle and said that I could contact him with any issues. I immediately responded to the email and later received a call from Ron on the behalf of the GM. I also had to go several rounds with them to get my registration papers so that my vehicle could be titled (June 16, but they did pay the late fee). I learned the hard way why this company has such low ratings.

Do not take your vehicle here for anything. They will crack your windshield, then deny that it was their fault

Don Baker my service rep was great and went above and beyond what I expected

If you want a dealership to do extremely subpar work, and treat your vehicle extremely poorly come to this place!

The staff is always friendly and professional. Great service!

Always pleased with service. Jake Tortoris is always a pleasure to work with and very helpful

I had a mixed experience with my vehicle purchase from Jaguar Huntsville. My salesperson, Terry Horton, was awesome! His communication and customer service exceeded expectations. My wife and I traveled from Atlanta, GA and Terry made us feel at home as soon as we stepped out of our car. He was able to get us a great deal and even had a bow for us on top of our new car. Things went downhill when we were handed off to the Finance Manager. While completing the Retail Purchase Agreement I told the Finance Manager that I felt there was a discrepancy on the Sales Tax line item and he brushed it off and said what I was initially presented was wrong. There was a lot of back and forth and I was finally refunded the $1,430.62 that I was overcharged. I recognize the transaction was not a simple one because we were from out-of-state and the title of our trade-in was in my wife’s name. I wouldn’t have known I was overcharged if I didn’t review my paperwork and did additional research. I don’t want this to happen to anyone else. They made the situation right, but to this day I have never received acknowledgement of the mistake or an apology.

John Hatmaker was very knowledgeable and the financial process was seamless/timely.

Excellent in every regard. Highly recommend.

Great experience really was pleased will service on my vehicle thanks for a great job on repairs

A few years later, and its probably time I update my review. 😉 This dealership has always been and is still one of the best in my opinion. Im currently on my 6th vehicle that Ive acquired from Jaguar/Land Rover of Huntsville, so I think that should speak volumes to the character and hospitality of the individuals at this dealership.In my recent acquisition of the new Velar, the staff did a great job working with us to ensure the new vehicle was what we wanted and at a price that fit economically into our budget.

I drove an i-Pace and the car was fantastic. The sales person was very knowledgeable. I would give them five stars except they made me wait 15 minutes to give me a price on the car which was the same price that I already had.

I recently bought a new Jaguar in June 2020 from Jaquar of Huntsville. Just happened to get Terry as my salesman. He was great from the moment I walked in until I drove away. We even had the picture moment with the big bow on the car. The General Manager came out and introduced himself which was a nice touch. And I was really impressed with the young man who took care of my paperwork (Im so mad I cant remember his name but you know who you are!). Great experience on the purchase of my new Jaguar.

Always friendly & helpful.

Always a pleasure dealing with Century!!

Excellent customer service! I will not take my vehicle anywhere else. They respond quickly, always tell me exactly what is going on, and there are never any hidden costs. This is customer service, and they understand it.

I purchased two Jaguars from them in a period of one month. Over my adult life, Ive bought more than 30 cars. The experience at Jaguar of Huntsville was the best. There was no game playing. Negotiations were straightforward and brisk. I couldnt be more pleased. My first experience with the service shop has also been excellent. I highly recommend this dealership, and particularly our salesman, Mark Fry.

From start to finish, everything was professional and matter of fact. I live in Birmingham but have business in Huntsville, and I will make whatever arrangements I need to in order to get my service done in Huntsville. The team was thoughtful about listening to the concerns I was experiencing, quickly gave me a loaner and within a few days, my car was ready and everything had been taken care of. OUTSTANDING!

Very pleasurable experience. Great people!

A really excellent service department, from Don Baker, the service manager to the absolutely wonderful mechanics who take most excellent care of our large cat as well as our Range Rover! It is consistently a great service experience! Jaguar & Land Rover...absolutely the finest cars on the road. Very Professional folks to deal with. We couldnt be more pleased!

Service manager should be fired. If he spent a little more time focusing on his job this place wouldn’t screw up so much. And ladies- stay as far from this sexist, try to scare you in to more billable services place as possible. It’s not worth it. There aren’t many but you can find an honest service center that treats you with respect and won’t screw up your service.

Took my car in with a leaking coolant problem. They fixed that but I drove away with a check tire pressure light and a weird feel to how the car drove. I guess they messed up the wheel change or something.. not so happy considering the expense I paid for them to fix it

Mr. Don Baker is to be commended for his outstanding professionalism and esteem customer service. Ive been doing business with Century Auto Group for ten years now. Each and every time, Don Bakers advise has always been solid but most importantly, he always makes me feel right at home. He is indeed a true professional. I strongly recommend him.

I have nothing but praise for Century Automotive. Everyone from the sales department to the service department has made my dealings a pleasurable experience. Kudos to the entire dealership. Since 2009, I have dealt exclusively with Century for my vehicle purchases.

Jaguar of Huntsville is Awesome from their sales to their service. They deliver a great car and assure when you pick it up, every thing is first class. They keep you informed along the way and you know exactly what is going on with your car and what is being done. A great dealership with a great service department!

Purchasing a Land Rover, the most expensive car I have ever owned, has been the biggest disappointment ever. From having to return it to the dealership the day after purchase for a engine warning light coming on, to several trips back since then for squeaks, rattles, noise it makes under the hood, telling us we are driving on the wrong side of the road frequently, doors not unlocking, side mirrors not opening, tail gate not opening. The service department for the most part has been very friendly. Although most things that we have brought it in for, we are just told it didnt do it for them. So it never gets fixed. We bought a vehicle because our son had been diagnosed with leukemia. We needed a reliable vehicle to get us to and from Birmingham. The one thing I was very disappointed in with the service department was when LR had our vehicle...working on it. Our son started running a fever and we had to get him to Birmingham quickly. The service department told us they had our car ready and I explained the situation and ask if they could meet us somewhere and I was told they could for a fee. So much for purchasing that reliable vehicle we needed. We had to drive to Huntsville and then head to Birmingham with a sick child in the car. The only thing our vehicle really has going for it ....is that it looks good.

Brianna King made our experience absolutely perfect. Shes knowledgeable, kind and fun.My car is wonderful. Exactly what I wanted. I would refer all of my friends to Jaguar and more specifically, to Brianna.Tonya Daniels

I have rarely in my life had customer service of this caliber. Every single person I dealt with at this dealership has gone above and beyond to make my experience top notch. Brianna and Jermaul especially were absolutely wonderful and professional. The people here really care about their customers and do their best to make buying a vehicle easy and fun.

Friendly service, fair prices.

2010 XKR. Awesome car, awesome color. So far happy with the car, not so thrilled with the dealer. Check engine light and windshield wiper issue on drive home. Called the dealer and never received a call back. I guess pretty typical... Money in hand, responsibility gone.

The Service Department goes out of the way to make sure that your car is repaired to your satisfaction. The Service Department has always treated us like family. The sales department has changed a lot so we purchased our F Pace out of state.

Excellent service, whether you drop off your vehicle or wait for it, the customer service is above par.

Best Service in the South! As long as my service guy Don is there, I will be too. I didnt even have an appointment, just dropped in because I notice something wasnt right with the coolant overflow tank.... They fixed me right up and washed the car inside and out for me. I couldnt ask for a better team of professionals. THEY ARE GREAT!!!

I have purchased 3 vehicles from Century Automotive. I have nothing but great things to say about the dealership and their exceptional staff. Chuck Mullins and Jimmy Bryant helped me choose the perfect car at a great price. And of course Don Baker in the service department is always a pleasure to work with!!!!

Excellent customer service 2010 Jaguar 100,000 miles maintenance services didnt have to wait appointment started on time was in and out with no problems what a breath of fresh air! WIll recommend thanks Don excellent service!

Service department was unaware of technical service bulletins on vehicle. Did not perform correct repair or follow proper procedures for the work they did perform. When asked about it service advisor suggested that there were other problems that would require further diagnostics. Was able to fix their mistakes with a short Google search. Will not be going back and wouldnt recommend.

Preformed a great job in serving my vehicle. The service advisor kept me updated through out the process via e-mail and texting. Highly professional.

The people in the service department were very nice. However my diesel f pace was improperly serviced. I had to drive 64 miles one way for them to bleed the air from the lines. It was with my time my expense for their error. It was my childrens time away from their studies and my time fuel and mileage added to my car. All at my expense.

Did not fix the cause of of mechanical failure. Only the symptom. However, they did try to up sell me on repairs that were not necessary. Left off fastener on underbody cover. Had to return for them to correct.

Ev charging station there

Awesome Service department. Kudos for Shane Gadomski. The Sales department is not quite up to speed yet but my overall experience at Century Land Rover Jaguar of Huntsville was excellent. Glad to be apart of the Century family.

Unbelievably awful experience. I contacted a salesperson by the name of Jake in regards to a 18 RR. After a busy spell, I contacted him two weeks later and then didnt hear from him. I contacted another salesperson who called me back and told me that if I wanted this RR that I needed to pay 5k over market value to buy it. I have no idea who these people are, but they are clowns. It sounds highly illegitimate and circumspect for a dealership to act in such a manner. Good job JLR Huntsville! Keep up the good work!!!

2017 F-PACE...Great dealership, great service.... and spectacular vehicle. Best looking Luxury SUV/Crossover on the market.

We bought our third in a series of Jaguars from Century Automotive in February. Its a 2014 XF with only 9711 miles. WE LOVE IT! The sales manager and staff are great to work with as is the service department. When we are ready to purchase our next vehicle, we will return to Century Automotive.

Great people to work with. We love the cars we get from here.

Thank you Don Baker and Jaguar Service Dept..!!

For the first time in my life, I met a car salesman that wasnt annoying or rude, but informative and knew WHEN to approach or try to sell me something-- BUT KNEW when to stop! :)Will visit again for more information for the F-TYPE Jags

My Dad has bought two XKRs from the Jaguar and he loves the quality of Jaguars but the Dealership as well. He says they treat him as family and Ive seen that too. We all have cars from Century, what a great Dealership.

This is the third Jaguar Ive purchased from Century. Ive always been satisfied with the vehicle and the great employees who treat us very well. I highly recommend them.

Wont find a better dealer in the area for customer service. We have always enjoyed being a century customer.

Love everybody there. Never had any problems. Work is always 100%.

I had an amazing experience with my Salesman, Matt Zartuche, and the finance officer, Daniel Kennedy. They were both amazing and over-the-top. However, if my purchase was dependent on the General Sales Manager, Ron Volinski, I would be the proud owner of a Porsche right now.

Purchasing a car is a headache inducing process most of the time, especially if the car you want is out of state and you have to drive several hours to buy it. Jaguar Huntsville went above and beyond to make this the best car buying experience I have ever had (I bought 6 cars before this). From the sales team to the finance team, everyone was top notch! They were honest and up front about everything and I was able to work with them over the phone/email to get the paperwork done before I went there. Once I arrived at the dealership, the same level of service was displayed. I was in and out within an hour with no hassles or surprises. If I am purchasing another JLR product, I am definitely going to drive the few hours and get it from this dealership! Also, shout out to my Sales Guide - Matt Zartuche, a great guy to work with!

Don does a great job of getting my cars serviced, arranging transportation, and keeping updated on progress.

Good customer service. Don really cares and tries to satisfy the customer!

Tough situation. . . great service! Thanks Don Baker you are the best!!

Service Department, Service Technicians and Sales Associates are the exceptional. My experiences with the Jaguar Team has been great!!!!

Top notch service and attention to the small details. Everyone involved has always been a true professional.

Hello,I bought a 2011 Jaguar from Century Jaguar in Huntsville in 2012 for my retirement after serving over 25 years in the military. On 2 June 2017, I carried my car to Century Jaguar Huntsville for a minor insurance claim that was recommended by USAA on 2 June 2017 for tepair and my 2011 Jaguar was stolen the same night around 8:00 PM and driven through their back fence at the dealership according to Century Jaguar Huntsville. They didn’t know my car was gone until 3 June 2017 until after one of the employee from the BMW dealership came to work and seen the fence damage and watched the security video according to Century Jaguar Huntsville. They did not know how my keys ended up in the young kids hands that stole my car. They said they had an Security guard on duty but when asked the name, they said he was fired and they couldn’t remember. After my car were recovered by the police on 3 June 2017 prior to the individuals being chased that wrecked my 2011 Jaguar and damaged the front bumper, front light, left and right fender, hood, front glass, roof, driver side interior door panel, console, name and drawings on the passenger side front headliner with a small tear on the driver rear, rims bent, parts under the hood damaged, exterior driver/passenger side doors damaged, front grille cracked, bumper front damaged, tow cap loose, bumper sensor damaged plus other areas of the vehicle. Tom called from the dealership plus Barber Jones the owner called concerning the stole 2011 Jaguar on 3 June 2017. Dave the manager of Century Collision Repair called on 5 June to apologize and said it look good for a car that was stolen.George Jones the owner also called on 5 June 2017 and stated that my car parts would be replaced with new original equipment manufacturer parts and put on the frame machine plus all electrical and engine, transmission, suspension system plus checked for any codes using a diagnostic machine and a complete service. George Jones lied about doing the things promised to include Dave and Tom. The only person that tried to do the right things was Tim Bolinger that work in the Collision Repair. I would recommend anyone not to trust either individual other than Tim Bolinger concerning their words.This dealership has no type integrity in treating customers right from my perspective because of the things done to me a Soldier that spent hard earn money for my retirement dream car. Go anywhere else other than Century Jaguar to purchase or service your vehicle. They are not a trustworthy nor sincere dealership but a 🐍 Snake in the grass waiting to bite if they get a chance.The question to as is how many other customers have been done wrong and never written a review.

Don Baker is an outstanding service representative. Always friendly and quick to respond.

I took my vehicle to the dealership on November 19, 2019 for routine service and a problem with a burning smell when the vehicle reached operating temperature.. The routine service was completed OK. But the burning smell was identified as a leaking pinion dripping on the exhaust manifold. I was told a part must be ordered and theyd call when the part was received. It is now Dec 6, 2019 and I havent received any updates from the service department.

I have bought two Jaguar XKRs from Century. With most dealerships I bought a car but at Century I bought a relationship. Jimmy Bryant and his Staff are the best.

Service dept is always friendly and helpful and they do what they say and it is done right the first time.

Each and every time I call Don Baker, he always supports both me and my wife with whatever issues we are having. He is the very best!

They are very helpful in explaining all work completed, as well as work that may be necessary in the future.

Serviice Dept found a tricky problem and solved it very promptly Thanks

Two year scheduled service completed in one day as promised. Loaner vehicle made the appointment possible during a very busy week. .

I live in Virginia and went to Huntsville to visit my son. He wanted to stop in at Century Automotive to check on leasing a F-Type Jag. While there, we met a very nice gentleman, named Matt Zartuche, that gave us a deal we couldnt refuse, for a 2015 XK Jag. Matt is a very personable, hard working young man and paid attention to all the details and concerns we had about buying an automobile, from out of state. The entire staff that worked with us assured that we had a great car buying experience. I really had no intention of parting with my 2009 XF, but we love our XK and are glad we stopped by Jaguar Huntsville!!

Always have received excellent service in the service department.

I was very pleased with my experience purchasing my Jaguar XK. Superior managers, sales people, service and staff! Julie Arnett

We are always treated right at Jaguar Huntsville. We bought our 2011 XF there six months ago and we absolutely love it.

I had a great experience with the dealership and I would tell others about it.

When I picked up my car, it was not repaired to my satisfaction, but the service team corrected everything free of charge. Overall good job.

Great dealership - highly recommended

Service center visited

Great sales consultants, service, and management! 5-stars :)

Honestly Im not a huge fan of Century Automotive, in general, however Don Baker, in the Jaguar/Land Rover Service department, is top notch in my book. He is the only person I will deal with there. He makes sure everything is ok, before and after any appointment I have!

The whole team at century goes above and beyond to make sure you and your vehicle are taken care of.

Worse service ever they damage the engine in my car and denied it. never again

Bought a LR4 and the sales team and service were a pleasure to deal with.