Ian in the parts department was always kind, helpful, a great problem solver, followed through with my order and kept me updated on the process.He did a great job explaining the broad issue with my aged 2006 parts not being available any longer. He found a new years model replacement.Very happy with my journey with this aggravating issue.I Will call on Ian for help when I need advice and support for future issues.Thank you for your service.MaryAnn Hockman

Truly an amazing team of workers that went above and beyond to accommodate us while searching for a new car. Our sales associate, Ryan; sales manager, Max; and Genna the finance manager were willing to stay late after hours to complete our purchase. I highly recommend this outstanding team of friendly professionals!

Absolute best car buying experience! Ryan Roussell and Max Martin made this such a smooth and stress-free process. Highly recommend and will be going back to them for any of our future car needs!

We had an amazing experience as first time out of state car buyers at this dealership. Greg and Max have been absolutely fantastic to work with. From the virtual walk-around, to overseeing the loading of the vehicle onto a transport carrier. Greg has kept us informed throughout. Amir in finance was exceptional to work with, and although a shipping mishap (finance paperwork) delayed the process, he and the team went above and beyond to fix and make it up. The staff could not have been friendlier & I truly felt they cared about me as an individual as much as my business. A+++ dealer

My Mercedes ML350 was great for a while (other than the constant need of gas because it seemed to get about 13 mpg) until one day after there was a hard rain. Im not sure if rain somehow entered the vehicle or what, but the computer system seemed to shut down and the vehicle would not even shift properly. It would go to around 30 mph and the rpm would be up too high. To even get it from reverse to drive was difficult because it seemed to be stuck. I COULD NOT FIND ANY MECHANIC THAT WOULD WORK ON MERCEDES OTHER THAN THE DEALERSHIP. I had it towed to the dealership because I was afraid it would blow the motor completely if I drove it. After 1 week at the dealership, and a massive $2,400 bill from repairing other things that had absolutely nothing to do with why I brought it in, one man finally told me it was due to a $5 sensor in the rearview mirror. While repairing that, they broke my front windshield and had the audacity to add that to my bill also, and the labor cost from repairing a windshield they broke. The symbol of a Mercedes may look good while driving down the road. The cost of owning one or having to repair one, not so good.

Very shady dealership. I was told by the sales manager Mac or Max can’t remember his name, we would receive a phone call back about a jeep, never got it. Finally just went to the dealership and wanted to see the jeep for myself. We negotiated the price and I even signed a letter saying we agreed to buy the jeep. But it had to go through safety inspections first. I Wanted to pick up the jeep the next day but it wasn’t ready, then the following day still wasn’t ready, I had to follow up with Dan the salesman. No response from him. Awful communication from him can’t even respond to a text or phone call. I believe they were holding out because they sold it to someone else who was willing to pay more. Don’t do business here take the extra drive to Nashville my father even warned me after he had an awful experience buying his S-class from here.

We visited MB Hsv.three times over a 4 day time to see specific used SUVs and drive them. We were greeted by Greg Horton who I cannot say enough about his knowledge and no pressure approach each time we visited. He provided info on each car, allowed us plenty of time to drive them and never pressured us in any way. I highly recommend Greg to anyone looking for a vehicle at MB Hsv. He is a first class sales person and above all, a gentleman. Thanks, Greg!!

This was a very complicated deal which took some time due to a repair which was made to my trade in. My purchase was for a rare cabriolet which would not be around very long if this was done a conventional way. Mackenzie Sturm went above and beyond to make this happen. She and Max, a sales manager, worked with me and NEVER made me feel like a bother or a lost cause. We finally pulled the trigger and I got my vehicle ! This would have not happened if Mackenzie had not busted her butt and worked so hard ! She’s a great person and is of high integrity and honesty. I will make the drive from Nashville for all my vehicles from this point further ! Great dealership with great people !!!

Every time I come here, each experience is progressively worse and worse. Julie is one of the most rude people I have ever met in my entire life. Every time I have to schedule an appointment or drop my car off she is unnecessarily rude and ALWAYS has an attitude. I am unsure of the reasoning but I am honestly sick of Mercedes. I wish there was a different Mercedes shop in Huntsville, as this is easily the WORST Mercedes shop. Not to mention that they always try to claim that your car needs this and that, just to try to get you to spend more money. Absolutely sick of this place and their staff.

I had an awesome experience with my sales rep BRIAN !!!! I live in Atlanta and we did this entire deal over the phone.....(SL400 ) negotiation pics videos etc!!! Car was even delivered to me fully detailed full tank of gas and delivered in an enclosed trailer!!!!!! Have purchased many vehicles before including BMW M4 to G63 but this transaction was flawless.....definitely recommend these guys. ask for BRIAN

Mackenzie Sturm is awesome! I have bought cars at numerous dealerships around the south and never have I experienced the customer service and determination to satisfy the customer as much as this group did! Her and Scott are amazing to work with. I ended up not purchasing (our decision) let me assure you, they will beat any deal that any other dealer offers. Go here if you want a easy car buying experience! Thank you and I will be sure to purchase here when we are ready!

Dan Proctor was the best car salesmen i ever dealt with I just absolutely love his customer service the process was fast and easy everything was just wonderful

Go to GREG HORTON for your next purchase. I had not had good customer experiences with this dealership and was hesitant to continue to do so. Greg heard me out, and promised to make it right, and he did. He was quick to respond to my questions and check back with me. He made my business feel like it mattered. Between Greg Horton in sales and CINDY PENA in service (go to her, she is amazing), I will continue to do business with Huntsville Mercedes.

Very niece and courteous personnel, very well stocked refreshment area. Great service

I wish there was a negative rating system for reviews. Went to this dealer on Thursday or Friday…found the car I wanted. Was told to hurry because an employees brother was “looking” at the same car. I submitted the application the same day for the car after I was told to hurry….credit report ran etc. was completed on a Friday was told Sunday afternoon sorry the cars gone. Followed up with the salesman about another car as an option and he told me a “deal was working on it”???????? I thought I had a deal working on the vehicle I wanted too. I was told by the salesman “I told you an employees brother was looking” so I guess nepotism trumps good business practices. I’m now left with a hard inquiry on my credit report and no vehicle options. Use any dealer in Huntsville, Al except any associated with the Landers McClarty group.

Thank you, Ms. Julie Priatano !Your professional and friendly customer service is above 5-stars 😊You and the Mercedes-Benz Techicians, drivers and Mr. George, made my repairs on my car go smothly.I took a trip out of town and my Mercedes ran better than a new one 🤗🤗🤗.Excellent service, I would highly recommend the Mercedes-Benz of Huntsville 💕

My parents and I have both purchased new cars from this dealership. The women service managers are awesome! In April of 2017, my mother and I were hit from the rear on South Memorial Parkway by a man with previous DUI arrests. It totaled my mother’s Mercedes Benz S550. That car saved our life. We were at a full stop and he hit us full on from behind. Mercedes called us, asked if we wanted an ambulance and stayed with us until they arrived. They also called my father and alerted him of our accident. I love Mercedes. Because of their customer care and safety, I will always drive their cars.

The Best customer service experience ever, Greg Horton you went above & beyond to make this car purchase special for me, by far the Best Birthday ever!!! I CAN NOT forget Amir an awesome financial officer!!! Thanks Greg for youre expertise & professionalism, youre definitely The GOAT!!!

Thanks Mackenzie, Max and Genna for a great buying experience!

Hands down the best car buying experience I have ever had. Max, Brice, and Amir were true professionals and very courteous ones at that. They bent over backwards to accommodate and assist us. Great job 👍

Nice people to deal with like Julie and Abraham. They did a good job taking care of my car.

Excellent customer service by Cindy. Highly recommend!A+++

Everyone is always welcome here. The employees are ready to supply your every need. I built my GLC. My salesman Greg Horton kept me informed of all of the stages of building and shipping my vehicle. It was like the expectation of a new baby. Love Mercedes Benz of Huntsville and all its employees.

Getting service on a vehicle and paying for it is always good BUT! if they do not do a job right and the vehicle has to go back for something that they are at faught for, it can take more than a week to get resolved and no one will call you to keep you in inform of satus of it, very difficult to get in touch with service advisor to get anywhere, atr this point I have very serious doughts of ever getting another mercedes or even keeping the one I have. Mercedes of Huntsville! you have alot to improve on or get some people to do the job that they are getting paid for!

Very friendly staff with no pressure to buy. Answered all questions. Hope we can do some business soon.

The service received was absolutely amazing. This car buying process by far is the best ever hands down. From the moment we stepped onsite all the way to closing the deal. The Business Manager/Sales Consultant Genna Cecil has won us over completely. She is so personable, friendly, and knowledgeable. We had 2 rowdy children, and let me tell....she done such an amazing job keeping them calm. Everyone we came in contact with was extremely friendly and offered many complimentary items while we were there. I will definitely be back for future purchases.

I have bought multiple cars at multiple dealerships and my experience at Mercedes-Benz of Huntsville was by far the best. The salesmen were very friendly, ready to sell, and knew their stuff. Brian and Amir were awesome!

I was in the area and took my car in for servicing. The staff was extremely friendly and helpful, especially Julie. Also, the sales department was great. Christina was very friendly- an initial conversation turned into me considering upgrading my 2009 Mercedes to a 2016 model. It’s definitely worth the drive from Montgomery. I’ll start coming here from now on:)

Great and excellent customer service. I would recommend Mckenzie and the whole staff at Mercedes-Benz of Huntsville.

A car buying experience like no other!The customer service and personal attention at Mercedes-Benz of Huntsville is like working amongst friends. Sales Consultant, Dan Proctor was EXTREMELY attentive, personable and knowledgeable! I never felt rushed or pressured for a single moment. In fact, the entire experience felt as if it was all about me and my preferences. Between Dan, the Sales Manager, Max Martin, and Genna Cecil in Finance - I was fully accomodated and able to drive off in the vehicle of my choice 110% pleased! The process was not stressful at all and was actually quite efficient. I am glad that I decided to stop in and had the opportunity to meet and work with this team! P.S. Shout out to John Totten (Product Specialist) also for showing me how to operate all of the fun features in my new vehicle!

I have taken my mothers car here previously and will not return due to the disrespectful nature of Cindy in the service department. This is supposed to be an upscale dealership. I did not come here to experience a low class and demeaning attitude. Please speak to Cindy and have her correct her attitude.

I was looking to trade in my M8 Convertible for a CPO 2018 GLE63s that they had. The internet sales team was awesome to work with! Mackenzie Sturm was very helpful in assisting me with a deal even thought I was located all the way in Florida. While we ultimately didnt work out a deal due to the value of my trade, Mackenzie was extremely patient with my many questions and responded to all of my questions super fast. I felt that she really went above and beyond to try to get the deal done, working late into the evening.Id highly recommend her to any of my friends if MB of Huntsville has the car theyre looking for!

I used Josh who handles the service on my vehicles. Couldnt ask for better service from anyone. I really appreciate the service he offered and was on point with everything I needed on both of my vehicles. 5 Stars ⭐️⭐️⭐️⭐️⭐️

George is awesome! He always resolves my issues and keeps my Benz in tip top condition.

After being unhappy with my previous vehicle Clint and Scott did everything they could to get me into a car I love! They are the best and my guys for my cars for the future! I reccomend them to everyone I know.

I went car shopping like I have done a hundred times before. With my game face on and anxiety high, I was ready. Dan Proctor at Mercedes-Benz Huntsville was not what I was expecting. It was a pleasant experience and I left feeling as though I bought the correct vehicle. Thank you Dan and the staff at Mercedes-Benz Huntsville.

We bought a used BMW for our soon to be 16 year old daughter at Mercedes Benz Huntsville. Sales, Management and Finance were all friendly, helpful and knowledgeable. They made it a great experience for parents and teen.

Good people...

These people are wonderful! Really take care of their customers & also take care of the community by supporting local organizations, like the Huntsville Master Chorale, who were met by this jolly elite care specialist when they dropped by to Carol today!

Absolutely the worst service I have ever experienced thanks to service rep Cindy

I had an experience buying so bad. So dissatisfied about the unprofessional attitude from this employee of Mercedes Benz. She tried to put the hidden fee in and I suggested explanation but she was so rude and walk away while I was still there to talk to her. After that; she laughed at me and show unrespectful to me - customers bought 2 cars from your company. It was so ridiculous and your company had bad luck to have that employee. I don’t know her name but somebody said she is Genna - one talk to me to finished the deal to buy car.

The Service advisors are tentatively to your needs and they have always call me keeping updated of my repairs.

The service team treated me like royalty. They periodically asked if I needed anything and offered me a drink. The service manager whom assisted me upon my arrival was super professional and made me feel like an Allstate customer (in good hands). He quoted me a price for replacement of a low beam light bulb in my headlight, but later realized that he quoted the incorrect price for the type of bulb that I actually needed (he quoted a lower price for the standard bulb, but my car has halogen lights, which are way more expensive). He advised me that he would honor the lower price, since he made the mistake. They also made my car look spotless after the maintenance.

I have come to realize car dealers in Huntsville suck. this one is no different. say one thing do another, this is why you have such a bad reputation and why you are still where you are, wheres that new building we talked about a year ago? . expect a high end experience from a high end dealer and get a high end disappointment. this brand is to good for the people that work here. emails calls texts go unanswered from the sales person to management to upper management. i will gladly drive 2 -4 extra hours to purchase and service a vehicle from another dealership. thanks for nothing

Really good service & great team work !! Service advisor, Julie, tech Mark & shuttle driver, Robert !! 10 yrs ago this dealership was very bad & with no team work !! Great to see the changes & we will start using ! Mercedes is a great product & Huntsville is a great town & growing !! BUT you must have people with positive attitudes & team work !! Congrats to all !!

Ashley is super friendly and accommodating!

Most pathetic place in Huntsville to buy a car. My brother bought a car from these crooks and had the most unhelpful experience especially with Genna in the Finance department. Now, he is wasting his time trying to track a check that should have been paid to him a month ago. Will NEVER deal with these people again.

I purchased my 2014 ML sight unseen, never driven, never sat in, from an online search. Mackenzie, Ann, and Amir, worked with me and Mackenzie was my eyes and assured me of all the comfort and luxury I would appreciate in this car. Ann even brought it to the hospital where I’m working with covid patients and haven’t had an off day to visit the dealership. She went over all the gadgets with me! I’ve never owned or ridden in a Mercedes-Benz but after just talking to her I said “Yes to the dress!” and am the happiest owner ever!! The staff is impeccable and the best!!

I had an amazing experience with Mercedes Benz of Huntsville. My sales agent Joe was the kindest and most helping agent to ensure everything went smoothly. I’m extremely excited to be apart of the Mercedes family and even more excited to own a brand new 2019 A220!!

ROB M. IN THE SERVICE DEPARTMENT SAVED WHAT WOULD HAVE OTHERWISE BEEN A 1 STAR, SAD, POOR AND DIGUSTING SURVEY!!! Although the salesman Brice was wonderful, MACK the “Manager” totally ruined the experience of the purchase of my son’s first car. I was with him and voiced concerns about the two front tires and was told they were fine - I disagreed and knew they (MACK the “Manager” and the little tire man that came outside) were lying. I was unable to accompany my son when he signed the papers and picked the car up, to my surprise they did not fix the tires. I called and spoke with MACK the “Manager” and he stated “I should be satisfied because they went down $6K so that my son would be able to purchase the car and that he could buy 4 new tires with that much” (REALLY?) I then advised MACK the “Manager” that my son’s life was worth more than $6K and I didn’t want him risking it by driving around on bad tires - my son paid $20K for this dam car, MACK the “MANAGER” didn’t know I did my homework - the car value was $17K to $20k anyway! So really he knew it was overpriced, this was the reason why we turned the dam car down a week earlier IN THE FIRST PLACE! After putting air in one tire four days in a row and two trips to the service department Rob M. came to our rescue and replace the tire and I will be forever grateful. I plan on purchasing a vehicle for myself next year, maybe MACK the “Manager” will be gone by then...Ijs

Friendly staff! Very knowledgeable about Mercedes Benz vehicles and new features.

The sales-people at Mercedes were so kind to my husband and I. We were only coming to purchase a used vehicle and they did not treat us any differently. Also, they close at 6pm; however, I thought they closed at 8pm. They stayed at the dealership with us until 10pm closing the deal on my new to me vehicle! 😁

An absolute dream come true! The entire staff was polite, attentive and willing to help. Special shout out to sales manager Max Martin, salesmen Joe Yacka, and the tech guru John Michael Totten. All three went above and beyond to find my dream car and move heaven and earth to get it to me quickly. They took all the time needed to educate me so I felt confident in every decision. And truly a dream come true when I walked into the showroom and my brand new car was there completely detailed, complete with a big red bow! Absolutely recommend this dealership.

These guys were really great. Took the time to answer questions and address concerns. Weren’t the typical pushy car salesmen.

I had an Awesome experience at the Mercedes Benz of Huntsville, Alabama. Everyone there was so friendly and welcoming. My intentions was only to look at a car but Joe was so nice in this pandemic era until I thought why not?

Great customer service!!!! -I found this dealer online and they had the exact car that I wanted to purchase. I sent an online request for more information and received an immediate response. Genna contacted me and I received a quote within two days.... other dealerships that I contacted took an entire week and did not seem to really want my business. One of Genna’s first responses stated that she wanted my business and wanted to earn my business.... she was extremely motivated and proactive. As far as the actual transaction of purchasing my new vehicle, it was perfect..... they sent most of my paperwork before I arrived so almost everything was already done. This was one of the best car buying experiences ever!!!! I would definitely recommend Mercedes Benz of Huntsville ... and especially Genna!!!!! She is a hard worker with an incredible work ethic! :)

Friendly, through service, be prepared to wait a while for completion of vehicle service.

Awesome customer service thanks Greg and Max

Bought a used car unseen from out of state. Marcus was fantastic to work with and even delivered the car meeting me half way. Got a great car at a great price and the buying experience was fantastic.

The absolutely worst car buying experience I have had in my life!! I had to go up there and do paperwork 4 different times because the sales manager didn’t know what he was doing. I was quoted a 2.99% interest and did paper work that reflected that three times. After that mistake was never fixed I unfortunately continued with the purchase. Trading out of the vehicle has been equally painful. They do not refund back maintenance plans that I purchased I can only transfer to another Mercedes. Why would I want to buy another car? I do not recommend this dealership to anyone. Drive a mile down the street and get the other German engineered vehicle. Way better service!

Out of all the Mercedes Benz dealerships I’ve dealt with this has to be the worse. First off you have to constantly call back to back to reach anyone and then when you finally talk to someone they are extremely unprofessional. If you’re lucky to get an appointment (without them canceling it later) be prepared they NEVER have loaner vehicles for your convenience. I’ve lived in three major cities and all have had loaner vehicles but this dealership....never! I honestly think someone owned a shabby used car dealership and slapped some Mercedes logos on the front called it a Mercedes dealership. This place is not one to be considered to take your Mercedes for service your better off driving to Birmingham for better service.

Excellent salesman personality and knowledge was wonderful. The gentleman who showed me how to use the features on my new car was very knowledgeable. Very kind and patient. The financial manager was excellent in taking care of the final purchase. A very enjoyable experience. Linda Wells

Director Scott, beautiful lady Jan, Adam, Mike, and the entire Sales team is the most sufficient, professional, and friendliest team, that was extremely accommodating to my unique needs. I cannot express enough of my gratitude, satisfaction, and appreciation for how quickly theyve closed the smart deal that works for everyone. I love my new car, and I highly recommend this team to assist anyone that is looking for a quick and successful turnaround - just ask for Director Scott. Thank you! Alexandra :)

Ms.Pena is my service rep.She is always very helpful and good at addressing my car care needs.At times I will just drive up and she will take the time to see that my car gets service.Very professional and customer friendly!!

I have owned a Mercedes for 33 years and this is the worst dealership that I have ever dealt with. I own several foreign cars so I have to deal with a lot of international dealerships. If you have a Mercedes that needs repairs, do not take it to this dealership. They let my Mercedes SL sit in their lot for 6 months without undertaking promised repairs. In the end, I had to have the car transported back to my home. They even had the audacity to charge me $700 for a battery, fuel filter and draining the gas tank.

Don’t let the construction get in the way of stopping by a 1st class dealership! From sales to financing, top notch service with friendly & highly knowledgeable staff who genuinely care about their customers. I can highly recommend MB of Huntsville.

CURT IS AWESOME!!!!Professional and a great guy.Curt sold me my first Mercedes. I am so grateful that this gentleman picked up the phone and was able to answer my questions and schedule a test drive. He was honest and did not make any false promises. I will definitely be giving him my business from now on.Mercedes of Huntsville. You definitely have a winning sales pro on your hands. :)

Just purchased my dream car. I couldn’t have had a better experience at Mercedes in Huntsville. Anthony, you made it an exciting and easy process. Y’all even helped me to connect my phone to a car and made sure I understood the great features on it! No pressure sale people. Thank you!!!

It was a awful experience these parts person Brian was the worst person for customer service that Ive ever seen he needs a course in how to treat customer service it was awful pathetic

Had a great experience purchasing my new vehicle with Joe, Max, and Mercedes Huntsville. Very courteous, never pushy, and very responsive to requests. Thanks very much Joe!

The service at Mercedes-Benz of Huntsville is amazing because of two people: George Burton, Custom Service Representative and Derrick Hunter, Transportation Specialist.George knows the business and he provides the quality of service you expect from Mercedes Benz. He is dynamic, very professional, a real asset to the company. Derrick is very attentive to the customer. .He seems to anticipate your needs. I appreciate the care and the courtesy. Keep up the great job ! You are simply the best!

I went to test drive a car, ended up buying it. The entire staff was very polite and helpful. If you’re going to buy a new car I highly recommend Joe Yacka. He made the process as stress free as it could have been.

Romero Christian was great to work with. Very knowledgeable and low pressure. If you are looking for a stand up advisor, ask for Romero!

Great experience! Purchased our new Mercedes-Benz on 12-1-2018 from this dealer. Treated with respect from everyone and negotiated a fair price. Sales and management appear to work together for the customers benefit. Our sales rep and finance manager stayed 2 hours beyond closing to complete our sale, impressive.

I contacted a sales person about a vehicle I wanted to buy. Offered $500 to hold it until I could arrive. Sales person said vehicle was in detailing, and they could not hold it until it was finished. The next day, we contacted the same sales person, and he said it was out of detail and ready for sale. We AGAIN offered $500 to hold it until we arrived (live an hour away). Was told they can’t do that (even though I have seen evidence on these comments that they do...). However, he said that he would have the vehicle ready for us when we arrived.My husband took off work early so that we could take care of everything together. On the way there the salesman, Will Garner, said another salesman had just sold that vehicle...Smelled like an old bait and switch, so we told them we were no longer interested in doing business with them. We kept getting emails and calls from the dealership about whether or not we enjoyed our car buying “experience”, and each time we politely told the person contacting us no to do so again. Today we received an email from the SAME SALESMAN asking if we are still interested in buying a vehicle.... Finally called the GM and demanded we no longer be contacted. I had refrained from posting here but ENOUGH IS ENOUGH!Buyer beware at this dealership...

This is my second vehicle purchased thru this dealership.My sales woman Christina Straw and the management team bent over backwards for me while I looked thru multiple vehicles over the course of the last 3 weeks until they found something that satisfied my needs. Also the finance manager works hard to get you the best rate he can.

Polite salesman, Adam, my wife just wanted to test drive a car that was in the used inventory, he handed us the keys and we were on our way in 5 mins. My wife didnt like the car and he understood and simply offered his card in case we needed anything in the future. This is the type experience that I enjoy from dealerships.

Bought a 2020 GLE, paid extra for a prepaid services plan. Traded vehicle in for a GM after poor customer service. Was later told by Mercedes dealer and national corporate Mercedes, that the pre paid service plan is non refundable ( unless in state of California. ) How can one justify not refunding a prepaid service that has not been provided. I have been a loyal Mercedes customer for decade. Will never trust them again. They over sold me service without full disclosure. This is dishonest and straight out steeling. And to do so in such hardship during this pandemic covid. Be aware of dealer, and indifference to customer concerns at local and corporate level.

The Sales Manager, Doug, is a great balance of friendliness, and professionalism! Honestly, I bought a car from him 3 years ago at another dealership and I specifically looked up his name to see where he was at currently because my wife is in need of a new car soon. Im a big fan of loyalty and providing business to people who without a doubt take care of me. I will buy a car from him no matter what dealership he works at because he keeps his sales team honest and I know that I am being treated with respect. Ask for Doug!

Purchased a vehicle in January 2019. Jordon was my sales rep and he was excellent every step of the way. He made traveling long distance for a vehicle well worth. Ill probably visit again just because of the customer service I received.

I had a great experience at Mercedes with Curt Grimsley. I appreciate his help with getting the car I wanted. He was professional and personable. Great service! Great guy! Merry Christmas to me!

Hard to get in and out of this place... expansion is needed

From the moment we walked into Mercedes-Benz of Huntsville we were treated like absolutely respected and genuine customers. We only walked in to look at a used $8000 vehicle, and Clinton Long acted like we were ready to spend $50,000 on a brand new Mercedes. The customer service was phenomenal and there was nothing we could do to prevent ourselves from becoming 100% completely satisfied customer. We will definitely be looking with Mercedes-Benz of Huntsville for vehicles in the future.

We had excellent service at Mercedes Benz of Huntsville with our old Mercedes, so when it finally was time to get a new one, there was only one place to go. They went out of their way to make the experience as easy as possible. They even provided a new car as a loaner so we could try it for a few days so we could make sure exactly what we wanted.Randy and Ron provided excellent service

I just bought a new Mercedes from Steve Watts last week. The entire process was seamless, smooth and efficient. He took care of me so well I never had to leave my office. There just isnt many people out there that take care of you like that anymore.Thank you Steve, you are a hard worker and a good friend. I will definitely be doing business with you again, just as I have so many times in the past.

Purchasing a new car can be stressful, but not with Clint Long at Mercedes-Benz of Huntsville. I did research through TrueCar to locate the best dealer to work with and Mercedes-Benz of Huntsville was suggested. I contacted the dealership and Clint Long immediately responded to assist me. I shared with Mr. Long the requirements I had in the car I was in search of and he fulfilled my order. Not only was Clint professional and efficient, he was kind and easy to work with. He recommended the perfect vehicle to meet my request. In addition, I must say he was patient having to contend to my travel schedule to make an appointment.While I am not local, I found that Clint Long and the entire staff including Mr. Brantley and Mr. Stewart were efficient and professional. Being located in Tennessee, I requested that my car be delivered to me as I was not trading in a vehicle. Clint personally delivered the vehicle to me in the time period he promised. I have purchased cars previously, but must say that this purchase was painless.Clints initial comment to me was to make me a customer for life, I will say that after the service I received, I will definitely be one of Mercedes-Benz of Huntsville.If you are looking for a new/used Mercedes, look no further than contacting Clint Long with Mercedes-Benz of Huntsville.

Purchased a car there in May 2019 and I still can’t get tags for my car because they won’t send the correct paperwork to my state. I have never dealt with such incompetence. I would not recommend them at this time. It is July and I still have no tags.

Mercedes-Benz of Huntsville can perfectly serve anyone looking for a vehicle that offers a high level of utility and at the same time has the comfort, safety, and design of a luxury vehicle. As good as it gets in sales and customer service! Scott Wallace takes care of all of our service needs with the highest degree of professionalism! Mercedes-Benz of Huntsville offers superior performance in various areas of their business, including customer satisfaction, new vehicle sales, certified pre-owned sales,and management. Randy Jones is an award winning Best of the Best salesman. We always look forward to working with the team at Mercedes-Benz of Huntsville. 

Base model inventory galore. Too much talk, not enough action. Expressed concern about customer service after the transaction - no response. The sales team seems nice, but isnt very efficient/effective. Everyone seems to know the same sales pitch very well. However, most of us prefer to hear the history of Mercedes only once - more time should be utilized focusing on the customers wants/needs.

My wife and I just purchased a new E350C from Mercedes Benz of Huntsville and we couldnt have been more pleased with the experience. That says a lot considering we both hate everything about buying a new car.Clint Long guided us through the purchase with the most professionalism we have ever experienced in a car salesman. He made certain we had enough information to make a decision with absolutely no pressure. He allowed us to test drive four different vehicles, always explaining the difference between each. Most importantly he listened to what we wanted and expected in a new car.Our last test drive was in the car we ultimately purchased. It was a vehicle that we didnt expect or intend to buy but thanks to Mr. Long actually listening to what was important to us, he steered us to the perfect vehicle.This is not our first high-end luxury car, but it is our first Mercedes Benz. I can assure you we are customers for life. If you are in the market for a luxury car, do yourself a favor and let Clint Long of Mercedes Benz of Huntsville take you on a test drive before you make your purchase. You wont regret it.Kevin BehrensHuntsville, AL

Awesome and on the ball. Straight up, no haggling. I only dealt with 2 people!! The salesman and the finance guy. It was so nice, not having to go back a forth waiting for a decision. The best experience buying a vehicle!

Well staffed not pushy ample inventoryGreat assistance

This has to be the worst dealership. I will not purchase another Mercedes Benz because of the poor service I received from Mercedes Benz of Huntsville.Not sure what happened to Mr. Rob Callis, but he was a great General Manager and actually took time to listen and resolve all customer complaints. They should bring him back!

Excellent!!!We have been buying cars for over thirty years, and our experience with Max Martin was by far the easiest, fastest, and most enjoyable experience weve ever had. Max is an incredibly well-mannered, straight forward, knowledgeable, understanding, and hard working salesman. He did what it took in a very short amount of time to get us an amazing deal. This is our first Mercedes after owning other luxury cars, but Im sure not our last. The staff was also very helpful and kind; however, we will always ask for Max! He made our experience first class all the way. Thanks again!!

My wife noticed a fluid stain on the passenger floor mat. Scott had the car promptly diagnosed and repaired. When my wife picked up her car, it had four new floor mats. As usual, it was a very pleasant experience. I really enjoy doing business with these people.

Great service. My advisor came and checked on me during the service of my e350 sport this morning and also went over the details of services being performed as well. My car was returned very clean following the service. Thank you Mercedes-Benz team for the pleasant experience.

Polite, Fast, Professional and most important they listened to me in what I wanted and didnt force other cars or anything on me like other pushy dealerships trying to make quick buck and get rid of cars they want gone. Very impressed and never had such an amazing experience in car buying in my life. Highly recommended and will buy my future vehicles here period regardless of where I may live just for the fact of great team, experience and welcoming atmosphere. Thank you!!

I worked directly with David over the phone/text regarding my purchase of a new Mercedes vehicle. He was responsive, helpful, and very knowledgeable about the vehicle I was purchasing. As an out of state resident, the dealership took the extra step to take care of us as we flew in to pick up the car. David met us at the airport and the dealer had coffee/lunch for us as we finalized paperwork on the car. Thank you for the great experience and amazing vehicle! I look forward to purchasing my future vehicles from David regardless of the distance.

My experience thus far with Mercedes-Benz of Huntsville has been amazing, the professionalism of Mr. George Burton (Service Advisor) was great. I must say I dont have any complaints, I got a courtesy ride to where ever I needed to go, and the customer lounge was clean and comfortable for my wait. On top all of that they washed my car and vacuumed it for me. You guys are awesome. Keep up the good work.

Seems to be a trend with this dealership from the reviews. Went through USAA car buying. Called and confirmed car was there. 1.5 hours later arrived and car was gone. A cash sales takes longer than that. Sales people did not seem interested at all in selling me a vehicle. Showed me one other GLE and told us to make sure we checked back for more inventory.We drove to Birmingham and were treated as I was told by others to expect from Mercedes with a tremendously larger selection. Bought a perfect CPO GLE from a great sales staff that continues to bend over backward for me. I plan on driving 90 minutes from Huntsville to do my services in Birmingham. Sorry my cowboy boots did not impress you enough to give me the time of day.To add to the poor communication and service of this dealership, they continuously email and call about every few weeks about my interest in buying from them. Have now spoken with 3 different people from the dealership and responded to a salesman via email that I have already bought a vehicle. Calls continue. That prompted this rating.I dont expect a reply or explanation to this as the owner seems to only respond to pats on the back.