Nick Chapman was the man!!! He helped me get into my awesome gmc sierra. He couldnt have made the process any easier! The whole staff at Bentley gmc was great. Alex the finance guy was also very personable! Super nice dude. With such a big purchase, its nice to have a great team working FOR you, no pressure. Thanks again!

I was experiencing charging issues with my SUV not charging properly and sporadically needing a jump start. After having vehicle battery checked at parts store, I experienced the issue again. I scheduled an immediate appointment with Bentley as they have always provided me superior service. Kirby checked my vehicle in an quickly determined that the battery had a bad cell. Kirby easily explained to me that while the parts store can perform a basic battery test, the technicians at Bentley perform a detailed and thorough process to truly test the battery. The team fixed my issue, and sent me out with a new battery and even provided a complimentary wash or on a very busy day. Another Excellent performance by Kirby and the Bentley service team.

I have been using The Bentley automotive group service department for over 8 years. I just love my service advisor Scott Kendrick. He has always been courteous and professional and always goes above and beyond to make sure to reach out to me when it’s time to get my vehicles serviced. not only is it Scott that is professional but all of the service department has greeted me with a smile and made sure that my experience was a good one. Thank you all for your professionalism keep it up!

Great service and experience all around. Minimal negotiations and quick service. We were in a bit of a hurry, and they got everything done very fast! Greg Edmonds was great to work with.

I appreciate Scotts attentive and thorough assistance. The service department is efficient and careful. Thank you very much.

Recently purchased a new GMC Acadia and the salesman Nick Chapman made it a great buying experience. He went above and beyond to work with us to ensure that we were happy with our purchase. I cannot recommend him enough. He still owes me a penny though. Seriously, he renewed my faith in sales personnel.

Awesome salesman, awesome GM. Great customer service and super nice people. Made the process smooth and easy. Thank you again!

Communication is the key to customer experience and we had to call for each step of the process from dropping it off, periodic updates, and pick up. It would seem there is a disconnect with representative and customer and I felt lost during the process due to no communication

Kenny was very easy to work with! He was very professional, mindful of our time and helped me get THE vehicle that I wanted. The financing process was smooth and they answered all of our questions. Highly impressed with everyone at Bentley Buick

I went looking for a new car yesterday. It was an extremely pleasurable experience. My dealer, Greg and the financial manager made me feel like a friend. After speaking with Greg, he knew just what I might love. HE WAS SPOT ON. Thanks for a wonder experience and a great deal.

Had an absolutely great experience here! Nick Chapman was awesome! He went above and beyond to get us where we wanted to be! We love our 2021 GMC Sierra and will be back soon to get the matching his and hers! Highly recommend!!

Got the appt time I requested, serviced my car at once, did the work I asked for and alerted of a potential problem for me to keep an eye on. Also, while waiting in lobby, was asked two different times if I needed a courtesy ride anywhere. Total satisfaction.

Everyone at the dealership are super folks. Polite in every way. Great to do business with.

I had a GREAT experience with Bentley GMC. My initial visit I met Rob which was fortunate. We got along like 2 old friends. I even got to meet Mr. Bentley while I was visiting with Rob. I was sure of what I wanted and Rob went to work making it happen. Wrapping things up with finance was effortless as well. I really enjoyed the time spent with (cant remember his name) because like Rob, it was like we were old friends! Very happy with the buying experience and family feel of that organization.

Fantastic job, got a quick estimate, had to wait a few weeks for the work due to labor shortages hitting everyone, but the work was done earlier than expected and top quality. Highly recommend.

Professional, down to earth good people to work with . No high pressure or high pressure tactics. Clean, neat and beautiful facility. Rob Carlson did a great job! See him today!

Bentley has helped me find the vehicle that I wanted. It’s hard to find diesels in the current times and they were able to help me get one in a timely manner. Communication was on-point during the whole process. I knew that I would be waiting for a little while but 2 and a half weeks isn’t a long wait at all. I’ll be driving my new truck after the next few days.

Friendly salesmen with great personalities. They had a good selection of cars.

We found the service at Bentley Buick GMC Cadillac to be excellent. We were fortunate enough to have Will Thompson work with us to replace a car that had been totaled. We explained the short amount of time our insurance had given us on a car rental in order to find another vehicle. He went to work and got us a good deal on a low mileage used GMC Terrain. We are thrilled with it and Bentley along with Will got us the best possible financing we could get on a used vehicle. Ive used Bentley to service my trucks and my wifes car for years and I will continue to do so when we need our next vehicle. Many thanks Will and Bentley. You are greatly appreciated.

Johnny Roberts is excellent to work with. He is detail oriented and will provide you with several options to meet your needs. The purchase process was seamless.

Dropped off a 2017 Sierra for a torque converter shutter issue, 2 days later was informed it was completed and ready for pickup. I specifically told the service manager I wanted a call before any work was performed due to wanting additional service performed at the same time. Went to pick the vehicle up and noticed that 13miles had been put on my vehicle along with a scratch that ran from the middle of the front door all the way to the rear fender well, multiple spots down to bear metal, and a gigantic chunk taken out of a brand new $3700 set of wheels. And now I must return to have it fixed and hope the same thing doesn’t happen again.

Will did a great job! I highly recommend him and this dealership!

Staff was friendly and knowledgeable. Felt comfortable with the process. Courtesy vehicle driver was courteous. The complimentary car wash and vacuum was a nice touch. Will return.

I love the way Im treated at Bently. Service is great.

Your team is great! Seamless friendly process with everyone working together instead of completing against each other. Laszlo was very helpful in contacting me via phone and giving me various choices on trucks. Well worth the drive past two other dealerships to get professional and experienced team. I look forward to working with Bentley GMC for my next purchase and for years to come.

Excellent service support rep. You can’t tell any repairs were done to my car, great job!!!

The lady on the desk was polite, courteous, and very helpful. She made the wait very pleasant. She is a definite asset to your business. The service was great and very timely. Thanks for having good people working for your dealership and for providing good service.The box will not let me check it - you can publish my response.

Never have I been treated so poorly. To begin it took two weeks to get my vehicle in the shop. Shops are busy. I understand. But then you kept my vehicle for 2 1/2 weeks! I called and left vm some days with no response. When I did get a response no one seemed to ever give me straight answers. One man told me I could pick it and drive it from home to work it should be okay to drive. If it was okay to drive in that condition I wouldnt have put it in the shop. Another servicemen responded to a vm. When he called back he told me my car hadnt been looked at only after someone told me it had and already told me what was wrong. I explained I was just wanting an update since my car had been there over a week. He called me sister and told me he would do leg work and call me back. He Still hasnt called back and last time I checked Im not related to anyone there. Pointless to continue with this experience only to stay Ill never do business or suggest your business to anyone. I was under the impression this was a reputable business but I found out first hand, I was sorely mistaken.

We had the best experience with Bentley GMC. From our sales rep, Jaelin, going above and beyond to make the deal work and make sure we were happy. To, Cecil, the service manager taking such good care of us after the fact on the vehicle. I highly recommend Bentley if your looking for a car or need one serviced.

From the time I left my front door, to when I drove away was 3.5 hours! I think that’s pretty good for buying a new car. If the stars had aligned, it might even have been quicker. But everyone I had contact with was highly skilled, professional, and obviously enjoyed their job

Bentley Cadillac really came through for me today. Replaced my transmission fluid and replace a defective part in my radio. I am happy to have a good, reliable, professional dealership to handle my vehicle issues

We purchased a 2021 Buick Enclave from Nick Chapman on April 16, 2021. We were really just looking and were interested in the Acadia, but Nick showed us the Enclave and its amenities and informed us of the incentives and discounts. He also treated us as though he had known us for years and we were very comfortable with him we didnt have that feeling of pressure, it was Since the purchase we have hit a few bumps of some service needed and Nick has gone above and beyond to get things taken care of by scheduling time for us and making sure that we are happy. Its been almost 3 months now and Nick still checks in to see how things are going and if we need anything. IF I had to rate Nick Chapman it would be a 10+

Kirby was my service rep and he was great. He was friendly and got me in and out with much ease and efficiency. The turn around time on the service required was much quicker than I expected!

If you want it done right the first time take ur GNC truck to Bentley. I had a problem with the display in the dash just out of warranty. Bentley service worked with GM to get a replacement at no cost to me.

Great service, clean waiting area and quick turn around when waiting!

This was my third vehicle from Bentley. Worked with Nick Chapman and he made sure we were taken care of. He went above and beyond what any salesman has ever done for us. Love our new GMC.

This was the first time I waited for my car and it was a pleasant experience. The service was finished in a timely manner and the technician was knowledgeable and professional.

THIS ONE WAS A GOOD EXPERIENCE, THANKS TO THE GREAT HELP THAT I GOT FROM KIRBY ACKLIN AND SCOTT HENDRICK. THESE TWO ARE GOOD MEN THAT KNOW WHAT THEY ARE DOING AND SHOULD BE REWARDED FOR THEIR GREAT WORK. THEY ARE KEEPERS!!!

Excellent group that were concerned about my wellbeing and ensured that my automobile was diagnosed properly and all problems corrected. The automobile was cleaner upon pickup than when I left it for repair.

My Service Rep. was not there when I arrive at my scheduled time to drop off my vehicle and no one in the service center was really concerned about assisting me with dropping off my vehicle. I had to ask someone after (waiting nearly 10 minutes) to take my vehicle in. Upon returning to pick up my vehicle it was still dirty (wasnt washed like previous visits) and there were protective coverings on my steering wheel to let me know steps were taken to mitigate the spread of COVID. We are still in the midst of a global pandemic. I own 2 GMC vehicles purchased at this dealership and the service has been declining with every visit since I purchased my first vehicle in 2019. If this continues I may have to go back to Lincoln where the service was superior on EVERY visit!

Scott Kendrick did a great job. Taxi service was great. People who took my money were on the ball. No issues with repairs. Have a great weekend.

Bentleys auto group was very professional and friendly,I will be letting them service my vehicle.I am happy with the service

Quick, easy and efficient!everyone was kind and professional.love this dealership and will continue to be back!

My experience is all based on Scott my Service Advisor who is excellent and the very friendly cashier. I very much appreciate them both.

The staff was very efficient and did an outstanding job in attending to its customers. All concerns were quickly addressed. Good job.

I knew I wanted a Buick Envision Avenir and Johnny Roberts took me right to the ones fresh off the truck so I could see all colors available. I thought I wanted the blue until I saw the satin steel all cleaned up without packing materials, you just cant beat that sleek look with the whisper biege interior. Johnny was very friendly, informative, and helpful as he was with the last car I bought from him. I wont use another guy when I purchase next time for me or my husband. Same with Butch who worked the paperwork of the purchase for me. Butch was very informative with the add ons for warranty, gap, and wheel & tires, I dont normally get all three but he explained so well; I did for the first time ever.I love my new buick, but I do wish the interior lighting had the choice to change the color like my 2015 Enclave did. White is to bright with the trim lighting on the doors and dash and is very distracting for my husband and two night drives now gave me a migraine. We had to turn it all the way down so the trim lighting was off but the dash and display are very hard to see.

Laszlo was really great. He was patient with us and answered all of our questions. Claude at finance was very knowledgeable and really easy to talk to and connect with. We had a wonderful experience

I just made an appointment and dropped my car off. I was in and out in no time at all. Very friendly atmosphere. They called me when it was ready. Thank you for being there for me. Kaye

I have been looking for a new car. I met Laszlo (salesperson) and he hooked me up on my dream car! He is very helpful in finding exactly what I wanted. I recommend him to anyone looking for a good deal and their next car!

I am very happy and excited to write this review for the service I received from the great people working at Bentley GMC. If I can dropped names, I would certainly do so. At least the two that took care of my concerns, almost before I mentioned them.As I walked in the door and mentioned whom I was there to see, I was directed to the office to the right side of the building. I was greeted with an air high five and an elbow touch (COVID related). I could not helped but to feel welcomed and comfortable.When I did tell my story, I was assured by both of them not to worry, everything will be taken care of. And it was, in record time. I really appreciated the treatment, concerned and professionalism they showed, so much so, purchased 4 new tires. (that I needed)I am really glad I returned to talk to them about something I had assumed to be problem, but they did not allow me to think that way for very long.Thank you guys at BENTLEY BUICK GMC! I am not in the market for a new car but, when I am, I know exactly where I am going to go and tell people where to get a great deal and the chance to work with a great bunch of people. My car is a 2013 Terrain and these guys keep it running like new.

It was nice as I knew the Manager and he kept me confident on the work they were doing.

Will was fantastic to work with. He got us a great deal and super helpful. All the staff was very courteous and knowledge, and treated my husband and I like family. We liked them so much, my mom went and bought her car there too just 2 days later.

I was truly impressed with the professional assistance and informative manner in whichmy salesman, Johnny, patiently provided all needed information and was thorough in answering my many questions. I am thoroughly enjoying my new vehicle!My husband and I have been satisfied Buick customers for several decades.

Lazlo and Alex were both awesome. They were great to work with and made me feel as if I was a part of their families. Kudos to these two gentlemen. A++

Everyone I dealt with were very professional. An awesome buying experience! Will did me right. A great guy!

Greg edmonds went above and beyond on helping us with our purchase! He answered every question professionally and just made us feel Comfortable in the process.

Great experience. Our salesperson (Laszlo Gyorok) was professional, friendly and followed through on all commitments. The finance department was efficient and moved us through quickly. Nothing but good things to say about the overall experience.

Excellent Service would definitely go back to do my cars service in the future.

Absolute pleasure dealing with Cecil in service and Greg Edmonds in sales. Can’t say enough about how thankful I am! These are two great guys to work with.

I love the group of people at Bentley GMC. My service guy Scott K. is the best in the business and Brian who also works in the service department is incredible. I am a mom and work a full time job as a nurse so extra time is hard for me to come by. These two men ALWAYS go above and beyond to do what they can to make things easy for me and I truly appreciate them.

Very nice people and fast service. Buying process was very easy and quick

Recently bought our third low mileage used car here. Nice selection of vehicles and the staff is great to work with. I worked with Greg Edmonds on this deal and he was very helpful and knowledgeable. I highly recommend buying vehicles at Bently Auto Group!

My sales associate Will Thompson is top notch. He made the buying process smooth and easy. He always had an answer for the many questions I had for him. He helped me and my wife from start to finish and is still checking on us in regards to our purchase. Ask for Will when you go to Bentley. You wont be disappointed.

Service engine light came on. Ran diagnostic and determined it was the PCM acting up. While having routine work completed the mechanic again ran diagnostic and also advised it was the PCM. He advised it was a dealer item and advised to take the vehicle to the dealer for repairs. I called Bentley, explained the diagnosis and scheduled an appointment for repairs. Took my vehicle in as scheduled for repairs on Monday. My vehicle was not even looked at by a mechanic until the following Tuesday at which time I was told I had a PCM problem. The part would have to be ordered with no estimation on part arrival date.I respect that staffing is a problem and that a qualified mechanic was needed to diagnose the issue on your end. BUT I advised everybody in advance was the problem was and scheduled the appointment specifically for a certified mechanic to inspect my vehicle. I do not blame delays in parts on Bentley but am extremely upset that I am out rental car fees for over a week just waiting for your mechanic to even look at my car after I had a scheduled appointment. Extremely upset. I specifically advised in the beginning and scheduled what I thought was an appointment to address the issue. Instead my vehicle sat on your lot for over a week without being looked at and I was forced to pay for a rental car. Im interested if Bentley or GM will reimburse reasonable fees for the rental car when the bill comes in. Not the way I do business and dont appreciate Bentleys convenience being placed above mine.Who do I send the rental car bill to?

It was a nice experience with dealership to buy a car.

My only mode of transportation, my Buick Encore, started running rough. Called to get into shop on a tuesday. Before tuesday got here my check engine light came as I coasted into service department on wednesday. They gave me a ride home and I waited. Fortunately it was fixed and out on Friday instead of following Tuesday! Runs new again. Thanks to all who went above and beyond!

The service writer was courteous and helpful by answering all my questions. The repair was completed promptly.

The last two times I have had my truck serviced were not acceptable. The personnel meeting me and getting the truck into the shop were great not a problem at all. When I picked my truck up the first time there was grease all over my hood, drivers door and steering wheel. This time the paper floor cover, and seat cover were left in the truck and the steering wheel cover was stuffed in the cup holder. Just not what i am accustom to from Bentley.

If I could give no stars I would. We came in and test drove a vehicle They were all super nice at first when they thought we were going to buy, we negotiated a price and was set on that price but, when it was time to go through with the deal they changed the price on us drastically. When we confronted them about how it was not what we agreed to they started coming up with excuses that did not make sense. We then decided not to get the vehicle. The man that helped us find the car then started huffing and puffing like a child like we wasted his time when really he wasted ours. Definitely not a place I will ever buy a vehicle. They have horrible customer service and act like you a idiot.

Will was excellent sales person.. no pressure .. finance was excellent and worked with me to get me in a new truck

We have been happy with our service with Bentley Buick!

I made an appointment. When I got out of my car I was asked if I needed help and directed to the correct person to help. We were ask what type of vehicle we were interested in and shown the options and allowed to test drive the cars we choose. It was a easy process and we left with a 2021 Terrain. We were very pleased with the process from beginning to end.

All good. Jaelin was wonderful (Efficient, knowledgeable, helpful)

Nothing but outstanding service from both sales and service department. They always exceed expectations. Customer for life!

Service technician was very nice and knowledgeable and took good care of me and my vehicle

Relaxed no pressure atmosphere that did not waste my time.

Great experience buying a jeep from them.

Johnny Roberts was my salesperson and he is great. Makes everything smooth and easy. Also he answered all my questions on my new purchase!

I came in looking for a specific car and Kenny LaPierre, Cadillac Sales Associate, was very helpful, friendly, very knowledgeable, and answered all my questions! Thank you so much for everything, i love my new ride!

Very friendly staff and offered free rides to everyone. No complaints at all

My sales associate was excellent. Listed to my needs and wants, which made my decision to purchase easy. Spent less then 3 hours to complete everything needed to drive away in my new GMC. Thanks

Best buying experience ever. No surprises, fair negotiations, and the dealership worked hard to help me get the accessories added and to make the sale happen. Greg Edmonds and Bentley has earned more future business from me. This is my second purchase from them and they will be my first call going forward.

Always a pleasure dealing with staff there. They are very customer service oriented.

The people at Bentley Buick GMC are some of the nicest people I have ever purchased anything from. Thank you all for such an amazing truck. (2021 GMC 2500)

First, Geoff Vosen really helped me decide what my car needed. he ordered the new tires and battery and got everything set up for my service. The mechanics did a super job of fine tuning my brakes, alignment, and all other services. In my view, Bentley is the Best.

Always top notch service and care. Great service department and wouldnt go anywhere else.

I added an extra request when I dropped off my truck to install mud flaps I previously purchased. Bentley worked me in to complete all the service work and install the mud flaps. Great Job.

Everyone was nice and informative upon arrival. Scott, who supervised my service, was especially polite and helpful. The team went above and beyond my expectations.

These guys are awesome. Different vibe from all of the other dealerships. I’ll buy from these folks every time. They do it right. The ownership has the honest mindset.

The staff was really friendly and helped us the best they could. They made car shopping simple for us first time car shoppers.

My family buys all their trucks from Johnny Roberts because he’s a true professional, personable, and a model salesman. Our driveway looks like a GMC dealership for a reason....great trucks, great service.

Edit based on reply from owner.Brought in my truck with a few errors and the transmission was out. Those errors were fixed but they did not find the fact the transmission was out. When I dropped it off I told them it is not drivable.That the rpms go up but the truck did not go. Was informed to come pick up my truck and that it was fixed. Turned out of dealership into traffic and the rpms spiked and the truck did not go until it hit 3500 rpms. Transmission was bad and the issue was not found until I was driving it again.I will actively tell people to go somewhere else.

I had a great experience. The staff was friendly even though they were very busy. They got my truck scheduled for service, took care of the work and communicated throughout the entire promise. Thanks to Richard and the entire team!

Jaelin was great to work with and the driver who delivered the vehicle was extremely nice and knowledgable about several features. I would definitely do business again here.

Great experience with this dealership. Alex and Will were awesome! They were always quick to respond to any questions and help me get the vehicle of my dreams.

Everyone is always so nice and helpful, especially, Scott K! Thanks for always taking care of my SUV. Keep up the great work!

Excellent customer service from start to finish. My advisor Geoff was especially helpful. Thanks y’all.

This was my first car purchase experience and Mr. Rick did a great job from coming to my home for a test drive to closing the deal. He was very nice and explained any questions that I may have had. I enjoyed my experience with Mr. Rick and it was seamless when I came to the dealership to purchase.

Came in for a basic service and one recall to be taken care of. ended up spending more money because of a 15000 mile service that needed to be completed. Wasnt mad. was happy that Kirby let me know because my app did not tell me. Vehicle was done faster then quoted which is always good. And there was a second recall that I did not know about. Great experience.

You all are great. Thanks for checking my service records so thoroughly so I can keep my Chevy van running forever.