I love this store. My apartment is high crime in midtown and packages are always being stolen. I opted to purchase the PO Box from this store and I love them. I frequent often and everyone is always super sweet and helpful. I’m a busy mom and I run a business. Packing and delivery with kids in one hand and everyone has always been over accommodating helping me out. I truly don’t expect much from a postal store but these guys are top notch. Makes me feel better about purchasing a box when I really should be able to get free mail at home. Thanks Louisiana street!

I don’t even think I was in here a full minute - I didn’t catch his name, but the gentleman took care of me as soon as I walked in for a fax. The place is clean and is presented well. This is my go-to location now.

As an artist that is beginning to ship large work out of state, I needed some help in the shipping dept. Ive shipped paintings to Bermuda before with UPS and had no problem. But the size of my latest painting proved to be a real stumper for UPS, both locally and corporate. I spoke to 11 different people on the phone and in person, was directed to 3 different locations, always having to load and unload my large painting, only to be turned away. It was truly ridiculous. UNTIL....Henry at UPS on 2400 Louisiana St. SAVED THE DAY! He knew just what to do! He helped me secure a crate and insurance and have it properly prepared for Freight. It took an extra week of legwork, but I learned so much. Without his help, I was about to go bananas. Definitely recommend this store!!

I came in 8/3/21 a little after 1 PM to ship a few packages. I wasn’t greeted upon entering the store and the tall gentleman with dark brown hair behind the counter wasn’t friendly and seemed annoyed that I needed to ship packages. I just left, I can’t stand bad attitudes.

One of the rudest people at the front. Gave attitude when asked questions. Wouldn’t even make eye contact. Do not go here. Rude staff. Asked for return label and said to do it from home. Answer was very sarcastic.

I have been coming to this UPS for a while now and Im always impressed by the service even at busy times. Robert and Henry are always super helpful and responsive. Thanks!

Second stop at UPS store in MidTown Houston. The notary public employee was running late for work. UPS please cross train your staff and have more than 1 person certified and approved to notarize documents.

What a great experience. Deidra was who helped me and she was fantastic. She was very knowledgeable, patient, and friendly. She made things low stress and efficient. I wish I could have talked to the manager about how wonderful she was!

This is my preferred UPS store. Staff are helpful and friendly.

Had the pleasure to be helped this morning by Emily with notarizing several documents. She was so helpful and polite. UPS should feel proud to have employees like this.

I’ve used dozens of UPS stores around Houston but this location has some of the nicest people. Kimberly and Adam are my two favorite UPS employees. They greet me by my first name and always know what I need. I love their attention to detail and level of customer service.

Henry was very helpful & polite! Great person!

I have a mailbox here and I can always count on my mail and packages being delivered here safely. The people that work here are so friendly and helpful. I’ve never had any issues. I usually come in the afternoons and they are so busy, but they are always quick to help me get in and get out with as little trouble as possible. I highly recommend this UPS Store if you’re looking for a personal and business mailbox.

Friendly and helpful: I had two heavy bronze sculptures and another small item I needed to box up for a friend. The staff helped me unload them, gave me options and pricing, waited patiently while I texted and talked on the friend about the options, and helped me load the things we were not sending in my car.

Had great customer service here. They were patient when walking me through how to process an amazon return I had complications with.

I had to ship a massive package internationally and went to a few places to get quotes. This UPS store not only gave me the best deal but the staff was wonderful. The manager, Henry, really helped me out by repackaging a very cumbersome, heavy item and making sure it was safe for shipping long distance.

What a great ups store! They are so polite, knowledgeable and quick. Came in for a notary but needed a few other things like enlarged image, faxing, etc. Justin was amazing! He helped me with everything I needed and it was so fast and everything was correctly done. The best UPS experience ever. I hope Justin gets a promotion because he deserves it. Thank you, Justin!!

My experience here was way faster and easier than I had anticipated. Good work.

Ive only had great experiences there, and its actually not the closest one to me. I go there for the efficient and courteous service. Kudos!

Adam is efficient and friendly. Good pandemic protocol.

Very very bad employees. HOw rude.

Wasted much time here because the tall pale male employee wouldn’t exhaust all options. He insisted that my mobile barcode wouldn’t scan without trying it first. Sent me out of line to a computer to reset my online password. Only to find out the mobile barcode scanned perfectly and printed a label. His last words : “I won’t charge you for anything.” Great? It was a free return label

Justin is the best worker in the store. He’s is so helpful, Generalist, and great person. If you have any office stuff, shipping stuff. Definitely, he is going to be the one you want help from!!!Thanks Justin for your help, and definitely, I’ll come back! :) :) :)

Great service the lady there gave me a good deal she stated as long as I give the store a good review I could get a free box sounds kinda of sketchy but no complaining as long as it’s FREE!!! So as long as you give this store a great review you can get free supplies/boxes. I’ll definitely be coming back!!

The employees at the UPS Store on 2450 Louisiana St are very helpful and efficient. I came in unsure of what I had to do, and they helped me with every step of the way. It started getting busier with customers, and they even handled that well, being able to communicate with every person and making sure every one is spoken to, and keeping the lines moving. Very friendly environment.

Henry assisted me! I just moved to the area. He gave great and fast service. Thank you it was a pleasure 😊

Jason and Justin very helpful. They will come out and assist you getting packages into store from your car. I send large packages to Amazon and as I am 68 that really helps.Special thanks to Jason and Justin.

I have been a customer here for years and always greeted by the wonderful staff and manager always recommended this location to everyone but today when I walk in the store as usual there was a lady in the front counter I believe her name tag said Dinora just with the facial expression as if she didn’t want to be there just not welcoming and then on the phone speaking Spanish just so rude! Then to come find out the previous manager Genny is no longer working with them was very disappointing news to hear because she was the best! I will definitely not be renewing my services with them!!!

Justin was very quick and helpful today. I had too many things going on and he was very patient with me. I appreciate the service and will make this my go-to location.

I called in regarding a printing order that had been somehow cancelled without my knowledge. This would have normally been very frustrating, however, Justin and Alivia told me to come on into the store to get things sorted out. Once I arrived they were nothing but pleasant and helpful with assisting me and making sure all my questions were answered. Ive been coming to this location for years and have always had positive experiences with the staff.

Always very friendly staff who are very efficient. They make running errands not so bad 👍🏼

Came to the store and was not only treated with the up most respect by Justin and Jason - they went out of their way to assist me in sending out my packages, making the whole processes easier and they really bring a light to the store. It’s great to come to a store where people are so helpful and actually care about their customers and the store. 10 stars!

I shipped an oversized package to California, and the young lady did an excellent job packing the item so that it arrived at its destination without damage. The package did not arrive by its guaranteed delivery date, but it arrived a day or two later. Because it was late this location ensured I was compensated for its late arrival. This is my neighborhood UPS, and Im happy they took care of me and provided me outstanding customer service.

I’ve been trying to receive a package that was supposed to be 2 day shipping and it has been 5 days of “delivery attempts.” After calling customer service like 7 times I have just requested to pick it up at my nearest location, but they are going to charge me to move it so now I have to drive 25 minutes from my apartment to pick up a package that could have been delivered days ago by giving me a simple call when delivery was attempted. I also did not receive an “infonotice” after the attempts so I had no idea how to change my delivery options. I’ve lost money because this package is crucial to my small business.

Great customer service. Justin, Alivia and Henry were all really helpful. Got me in and out very quickly.

Warning: Pack your boxes yourself!I used the UPS store when I moved to Houston to ship all of my stuff down. They were great. Therefore, when I left town I expected the same high quality packing and shipping service. Boy, what a mistake!Everything arrived in one piece when I got back to KS, but this was largely because each box was 80% packing peanuts. I shipped 3 boxes to Houston, but with the same amount of stuff they shipped 9 back to me because of the ridiculous amount of packing peanuts. One box had 3 garbage bags worth of packing peanuts in it for a handful of mugs. It is ridiculous.The net result of their packing job is 10 large boxes, a shipping cost that was 4x the cost to get the stuff there in the first place, and 15 garbage bags of packing peanuts- that are not recyclable.Ill be moving back to Houston soon, but Ill avoid this place. I dont like being overcharged because they dont know how to properly and efficiently pack a box.

Very clean and smells good. I decided to write this review because on top of me running behind schedule and coming in and rushing the employee to help me she still remained very professional and tried to her best to get me taken care of and out the door in enough time for my meeting at 12:30pm as you can see I was still able to take time and write this review so thanks a lot I think Genny was her name and sorry for not being the most pleasant customer.

Very dissatisfied with accountability in this store. I came in last week to ship out a package to my brother and it was received damaged! After calling UPS customer service they informed me that I need to contact the store to start the claim process so I called this morning and asked to speak to a manager so the lady put me on hold and then after 5 minutes of hold time the manager gets on the phone and he tells me I have to contact UPS to initiate claim????!!!! So basically now I’m going back in forth over something that should be able to be resolved by The UPS Store according to UPS???? This is outrageous!!! ZERO CUSTOMER SERVICE!!!!

This store is terrible!! I went to get a Fathers Day package delivered. I kept getting two different people bouncing back and forth somewhat helping me. The young man looked high or something and couldnt remember things I HAD JUST TOLD HIM. He got my phone number on the label wrong, and then passed me off to another person who got the actual delivery address WRONG. I didnt even say the address out loud, it was written on my Texas ID for her to literally copy down and she got both the zip code and street address wrong! And they also got the item descriptions wrong!What the hell is wrong with these employees?!And then when I tried to call to tell them it was all messed up, I was placed on hold two times in a row for about 10m total and no one ever picked up. I tried calling back and would only get a machine during their business hours.This is unacceptable for a service Im paying for.Take your business elsewhere, the people here seriously dont care about you.

This location is the best by far, the employee customer service is above and beyond. The Manager Jenny helped me out with a problem as much as she could and i greatly appreciate it. I love this location and everything they do and have done to help!! Keep it up UPS =)

Justin was very nice and a huge help! Sped through the whole process. Will be returning to use this store for all my shipping needs.

Great Staff. Always a seamless process and convenient location for those living/working in Midtown.

Jason is a great ambassador for this UPS store location ! He is polite, knowledgeable and was very helpful ! I will be visiting this location again for my shipping needs. I will also recommend this store to others.

Alivia and Justin were very friendly and polite! Great store very helpful!

This UPS store always opens late. I went yesterday to drop off a package @810 store was closed left came back @825 still closed. Several people were outside waiting as well. Pass by today again not opened on time. I just dont get why can’t they ever open on time. Its an on going situation that needs to be fixed asap

I needed to overnight something for my Hurricane Harvey insurance damage claim. I came here paid for overnight air only to have it sit there with no movement. I was told the next day that a late truck arrival was the reason the delay and it will be delivered the next business day... putting my children and I 1 more day out of our home. I called the 1800 customer service line to complain and was asked to go back to this store for a refund. I called the store prior to coming and was told to come AFTER noon. I can after noon after work as instructed, the 2 boys working there tell me they cant give me a refund without a manager and to come back tomorrow. I thought of many things including sitting in there to force a call to the manager but decided to respect myself. I called customer service again and this time Im told the store doesnt do the refunds it would have to be customer service after proving my delivery was indeed late.This is unacceptable. UPS will never get a dime of my business again. I plan to return tomorrow.

Kudos to Justin, Jason and the manager even with the line to the door they are very efficient and never seem overwhelmed and always give me great customer service!

Awesome customer service and they get you in an out with no wait! I use to go to another location closer to my job but hate that I didnt come here sooner because the people here are friendlier 5 stars for me!

Dropped off a DHL package worth a few hundred of $$$ here. They claimed DHL came and picked it up, but DHL said they did not received any request for pick up from this location in the following two weeks. Package was never scanned at DHL. I had a drop-off receipt but the UPS store refused to take responsibility.

Worst ever! Several people including myself were waiting outside for store to be opened at 8am! This is so inconvenient for people that want to ship a package on our way to work. As I read the reviews this is an on going situation. How is it that the OWNER of this store does nothing about it. This place really needs new staff ASAP!

We had an overnight pkg to drop off at the McKinney store and were told the driver had already come and gone. They said go to the location at Louisiana and Rusk and they can still overnight for us as long as you get there before 3:00pm. So guess what, we circled the block 4 times and there is no store located there. I then googled and found our destination to be at Louisiana and McGowen. Hmmm, I see a huge difference in location addresses, SERIOUSLY!!! Now our overnight cant be sent due to the idiot directions we were given.

I am currently dealing with a situation where my package has not arrived after a week and a half. There is a tracking number, but it seems to have been never scanned. My constant calls to this specific store leads me to You need to talk to my manager without any validation that I will be helped in this matter. Please train your staff to at least give customers confidence that you care...As of this time, I am trying to call constantly every hour to get a hold of this manager and I will HOPEFULLY be assisted in the right direction.UPDATE: After writing this review, I was contacted by the right personnel and got help. They started a lost package investigation and told me that they will get back to me in two weeks. I was never contacted. It has been TWO MONTHS and nothing has happened.

Great location and great customer service. I will certainly recommend yall to all of my family, friends & co-workers.Thank you so much,Charles Williams

I always have amazing service at this location, fast & precise.

The worst experience of my life - the service and knowledge are below zero.DO NOT SEND ANYTHING YOU CHERISH or ANYTHING VALUABLE.DO NOT LET THE PACK ANYTHING. They simply have no clue how to pack.they packed a large box for me - cost over $80 - and shipped it- cost $310.It arrived in pieces. The UPS driver was in shock of the poor packing.A DISGRACE.use Fe-EX. Period.

They are always friendly and provide great customer service. I wouldnt trust any other location with my packages, but this one.

I always get great service . staff is always welcoming.

Great staff......should have gotten the name of the gentleman that assisted me

They do not know how to send a package to the UK. I have had a package returned to me TWICE now. When I first sent it I asked them if it needed a customs form. They said it did not. Which I though was strange but stupidly trusted them as I thought they knew what they were doing, big mistake. Two days later the package was returned saying it needed a customs form. So I went back to the store. They put a customs form on it. A week later the package was returned again because they had filled the form incorrectly. The package is not going to arrive in time for Christmas now which I am really annoyed about. I am not going to attempt mailing the package a third time with them as they have already wasted my time and money and I dont trust them to do their job properly.

Shipped a package in June with insurance. Package was lost/stolen. 5 months later my insurance claim hasnt been processed. They still owe me $1000. Update 11/08/2018: Received my insurance check. Thank you!

I first went to the USPS to return a package they told me they could not print my return label and sent me off to UPS to print it out. As I was to to pay for my print Kimberly noticed that it was a return label and told me that I could do just return my package right there. Thank you Kimberly for helping a clueless European. xD

Great, friendly, and fast service! Alivia was amazing!

This UPS store charged me $10 to pick up a UPS package that was shipped directly there. They are incredibly slow though the two gentleman are nice.

Second time to lose my package. Wasting time to track it down. When they look for the package and it isn’t they’re they just tell you to call the main number. Then I waste time on the phone only to have those people “confirm” that the package is not at this location. Now I have to call and make a complaint with the sender of the package.ZERO CUSTOMER SERVICE!

I am relocating from SF to Houston TX. I am a current UPS Store customer in SF and really like the services. I contacted this store about their pricing and they initially were very responsive. However, since then, when attempting to contact the manager, Jenny, I get no where. I have left numerous voicemails, messages with her staff as well as emails. And nothing. It makes me wonder now whether I want a mailbox at this store. What will the service be like if it is currently this difficult to get the manager to return an email or a phone call?

This place is way too small and way too understaffed to competently manage the tons of packages it receives. They lost a package of mine last week that the UPS tracking system shows was delivered to them on a certain date and time, and signed for by their employee Moore. The manager has been rude and unhelpful and just keeps saying we never got it. Now she is refusing to provide the owners contact information so I can discuss the problem with him/her. At the present time, Im out $217 for contact lenses that I never received, which the seller will not refund because the UPS tracking system shows it was delivered to this UPS Store. Even before this package disappeared, we routinely had to go two or three times before they could locate a package that their own internal system showed as delivered. Do yourself a favor and take your business elsewhere. And Mr./Ms. Owner, if you think you can hide behind your incompetent employees, you are sadly mistaken. I wont give up until you either find my package or reimburse me the $217 for the box you lost.

Turned up at 7:58 to drop off a business critical package. Noone there. Waited until 8:15, with three other customers who turned up and left in the same space of time. Utterly pointless to have opening hours posted that your staff cant keep. Noone there when I left either.

$1 to print a one page b&w

I had the best customer service at this location from Alex. She is very professional, and loves her job hence she does it well.I had a very bad experience with one of the front desk staff. I even contacted the UPS cooperate office to try and fix the problem but the coorperate office wasnt helpful. I spent the whole day walking in and out of this location to try and get hold of somebody who knows his/her job and it paid off when I ran into Alex.She works at other locations but if you manage to get hold of her, your problem would be resolved.I would hufhly recommend this location and if you are not satisfied, try and contact Alex, she is excellent at her job.Also the location is convinient and packing is also available.

Its close. Parkings not great and if you miss the turn youll have to circle the block and come back. Ive only used it for Amazon returns, but service is always quick and friendly.

8/20/16 11:55am the woman at the counter was slamming every package, then got upset when I asked for a receipt. Good thing I was shipping sneakers, she was slamming the cable boxes from the customer in front of me, just looked pissed off...

The most horrible experience of my life the two supposed to be customer service expert have no value or common sense of customer service honestly your will be better off going to another location because the overall customer service sucks ass plus there is no professionalism in their work.... I guarantee you that you will hate the experience

No one monitoring front desk. Left after 5 minutes.

Came to pick up my package Friday and of course was given a hard time by manager!!!! Unbelievably poor customer service and they make it impossible to pick up a package! It is like they want to send it back or keep it themselves!!

Always polite when I go there. Employees are very personable and helpful.

Shipped items out of here twice and the employees are always helpful and give excellent service!

Horrible customer service I stood there for 20minutes while they let people come in and out but did not take care of what needed to be done. Will not recommend this location at all! Rude and they act like they dont wanna be at there! Don’t waste your time!

Drop of U-Verse equipment with no problems. Service was fantastic, quick, and efficient!

I never have to wait. Service is always speedy.

I overnighted a package to this store and I received confirmation that it was delivered. When I went to the store it was evident the staff was incompetent. They couldnt find my package even though it was signed for by one of the front desk attendees and claimed that the driver may have taken it back with him. It seemed like they couldnt manage a simple task that should have been routine. I would never trust this place with any outbound or inbound mail that is important.

Good location but parking is scarce after 5pm due to the restaurant valet parking. The attendant was not the friendliest but maybe that was due to the large number of customers in line.

I stopped in after work to mail a package. The gentleman at the desk (Armani) was extremely friendly and helpful., the process was fast, and the store was extremely clean and neat and presentable.

Tried to call the store to see where my package was at first the lady asked for my name and said hold on but never came back to the phone while I was on hold for 5 minutes. I called again and I was placed on hold for 10 minutes. I hung up and called again and was sent straight to voicemail. This ups is horrible with the worst customer service. They are just there to get paid.

The staff was rude and unhelpful. They overcharged me for prints and refused to correct the error. Use Kinkos!

Well my package was suppose delivered on a tuesday now its thursday and they sent it to the wrong address and also they made whoever sign it and they gave me some bs talking about we didnt have the apartment number but yet they sent that package to another address and someone signed it

They are always very helpful to me.

This used to be a place that I trusted for my shipping. When returning packages to sender and there is a long line, I usually drop the shipment on the counter and never had to ask for a receipt (6 yrs no issue). I dropped off a shipment recently as there was on guy working but the shipment never made it to the sender 45 days later. Not a good look for the company and I will no longer use that location.

This UPS store refuses to take even small USPS boxes. Every other store Ive been to does. Ridiculous!

This place very unorganized, i made an order to make 1 simple card stock copy. Thinking it was going to be ready the next day

Does NOT accept labelled USPS packages!! As a previous customer noted this location does not accept USPS packages, per “Brianna” the lady who works at the front desk.

Worst service ever I had the package and she told me it was a usps packages. She didnt even check to see. Imps I drove to the post office and they said it was a ups package. Needless to say I was pist.

Alivia & Henry are the best!!!

Its nice that their is a UPS store in the downtown area for drop offs for Amazon that has parking spaces.

Excellent customer service

Henry is the man, I ship packages through UPS in Midtown weekly for my business and have nothing but great things to say. Thank you!!!

Every single person here is a rock star, have been dealing with these guys for years and they have taken the time to get to know me and really go the extra mile

Absolute Garbage. They cant even print a form.

Supposed to open at 8am, one here.

Great service!!!

Very good page I give them 5 stars