user
Fix My Phone - iPhone Repair
14309 East Sam Houston Pkwy N #300, Houston, TX 77044, United States
Appearance
Fix My Phone - iPhone Repair
Comments
Ul
Review №1

This is the 3rd time I have come here to get my daughters cracked screen fixed( these teenagers!), and they happily fix it every time. Great work!

Wa
Review №2

Ive gone in two different times because my iPhone wasnt charging properly. Both times they cleaned the charging port free of charge and my phone worked like new again. Great customer service and great work. Highly recommend.

Li
Review №3

Great service. Open on Sunday.

Qu
Review №4

Great fast service my son iPhone was destroyed teenagers. Its like brand new! Thanks for saving me from having to buy a new phone right now.

Ne
Review №5

They fixed my brand new iPhone within minutes!! My phone got wet on vacation and I was terrified I had lost all my vacay pics forever but thankfully I gave this place a chance before calling in an insurance claim. I was literally in and out and my phone is back to working like new. I’m so happy I remembered they were up the street.

Wi
Review №6

Alil pricey but good services

Br
Review №7

Fixed my wife charger port, had dirt in there & now it charges better than ever! Thank you, will definitely return.

St
Review №8

My husband repaired his iPhone screen here and it’s been almost a year now with no issues. Now I am currently fixing my very very cracked phone here because I know it’s good quality.

Pa
Review №9

Can Fix My Phone Clean Apple Device Screens Inside And Out And Can You Find An Even Better Way To Fix The Screen By Going Haywire Screened?

Te
Review №10

Brandon helped me with the diagnosis for my iPad and Jesse repaired it! It works perfectly now!!

Cl
Review №11

We have been here to repair our phones twice and they provide great service!!! Highly recommend this place at Summer Creek area!!!

Is
Review №12

I went twice good service and really fast. after a week use of my iPhone 10 the screen was popping out also when I dropped the first time it cracked with an otter box case even inside the screen from pocket height then i fixed at Fix my Phone. somehow later today I drop my phone the whole screen came out and it the screen shows blue on the bottom of the phone and all separated I later watch and yt video its because they didnt seal the phone together twice and I spent at least $300 the 2 times I went

Fe
Review №13

Like NEW! My kid broke my wifes phone. Took it to this shop, Brandon is the one who helped me. Very knowledgeable and got straight to the point. I also brought in an old phone to get fixed for my kids can have but told me what i needed to know and gave me the tools to make my decision. No before picture but the after pictures look like if it never happened. They were pretty quick about it as well. Thanks guys!psThey are following the guidelines and taking all precautions to prevent the spread of COVID. Keep up the good work.

El
Review №14

Even though they kept it for 3 days and me calling twice a day for updates Thanks for being patient with me Bottom line they fixed it at a reasonable price. THANK YOU

sc
Review №15

I could not hear from my iPhone and Santiago fixed the speakers. Excellent work!

br
Review №16

Hello im brazilian i wanted to talk to you through whatsapp how do i get

Je
Review №17

Great service and quick repair I was out in less than an hour

Ma
Review №18

Great job! Super customer service!! They fixed my sons iPad and did a great job! Thanks again guys!

Ta
Review №19

This was my second time getting my phone fixed, no fault of theirs. The first time I went the gentleman was very nice, he even gave me a discount for working in the businesses nearby. The second time I went, I got a gentleman that wasn’t as friendly as the first guy and I had on my shirt he didn’t mention a discount. I asked for a price on something and it was more than I was quoted the first time. I won’t say that I will not go back, because the first gentleman was very nice. But in order to grow a business, everyone must be treated the same by everyone.

Je
Review №20

Jesse ya Fix my Phone took good care of me and my phone. Great price and super fast service even during the Covid-19 situation! Highly Recommended

ji
Review №21

The guy said it would be $100 I can buy the phone online for 50 bucks and on top of it they had to order the glass and didnt even have it

Ka
Review №22

Extremely unprofessional location. I would not recommend this store for any repairs or services. Take your devices elsewhere.

Be
Review №23

These guys really worked with me in a pinch. Big issue is 3d touch not working.. Ive noticed a couple others have alluded to this. I am hoping that tomorrow well be able to rectify the that. (which, by the way even on sensitive I now have to press the screen like hercules in order to have any kind of response. They did mention that the glass that they order is thicker, which is the reason the glass isnt seated down in the phone like the original glass.. may be the thickness of the glass is at issue here. We will see. Very good people at this location.

Jo
Review №24

I dropped my phone, the screen went blank, and everything stopped (including my heart - I hadnt backed it up in a while). I was still getting messages to my watch, so I took it to the AT&T store and they recommended Fix My Phone across the beltway. Wow was he right! It was 30 minutes and my phone was back to tiptop shape!! Thanks Santiago and Fix My Phone Crew! Y’all are awesome!

Lu
Review №25

Fix My Phone was a lifesaver for my preteen! He needed his phone fixed right away, I was able to drop it off without any haggling! The price was fair and the process was quick and easy! Thanks Fix My Phone!

An
Review №26

I cracked my phone screen and called around for pricing on replacing it. 1) Fix My Phone was the most affordable. 2) the screen was available the next business day (the few places I called around would have my screen no sooner than 3-4 business days). These two reasons are why I chose to go with Fix My Phone. I ended up working with Santiago. He was professional, polite, and he kept me updated throughout the process. My phone was repaired within 2 hours and I am completely satisfied with the service provided. Recommending this place as a result of my positive experience.

Li
Review №27

Santiago was able to fix the screen on my phone yesterday, so far so good. Knowledgeable and great customer service.

Mi
Review №28

Daughter was very happy with results

Fe
Review №29

Very professional staff and QUICK to help out! This will not be the last time I will come here for my phone repairs. Highly recommend you come here for phone repairs! Thank you Brandon for your help!

Ch
Review №30

This was a great experience. I was diagnosed and fixed in twenty minutes at a very reasonable cost. Everyone was extremely professional and personable! Will recommend them to anyone with IPHONE or IPAD problems!!

V
Review №31

Awesome place! Sergio was very helpful with fixing my phone. If you need any help with phones just ask for Sergio! My phone is like brand new, thanks SERGIO

De
Review №32

Awesome customer service, when getting checked in to get my screen fixed. Was finished in a timely manner and the screen was perfect again.

Le
Review №33

Jesse helped me tremendously! My nieces iPhone 7 plus was broken and we couldnt figure out what to do. We went to this location and was helped by Jesse, he explained what the issue was and quoted me a time (30-45 minutes) and exceeded that. It didnt take as much time as he quoted and reached out t ok let me know it was ready. My niece will now have her phone while the city is shut down for quarantine, well be able to reach her and shell watch her youtube shows.

Br
Review №34

My experience was really good they are on time and really friendly, Brandon helped me out a lot and got my phone back on working.

Ve
Review №35

Best phone repair store I’ve ever been to.I went yesterday with a terrible crack in my screen on my iPhone, and they replaced within 45 minutes. Looks brand new! I highly recommend this place! Affordable & reliable

Va
Review №36

We went in because our phone would not charge. Nothing wrong with the screen! We had them run a diagnostic our phone galaxy s8+ $45. When they called they werent sure what the issue was and said they would need to replace the LCD screen FIRST $250. Then they would check other stuff like the battery. No, our screen is fine! Luckily we found another place and they fixed the phone in 30 minutes. It was the battery!

Li
Review №37

My iPhone screen was cracked and coming loose. The guys at Fix My Phone did great job for a great price and were VERY fast. My phone looks great and I was back in business quickly.

Ar
Review №38

Thank you! you’ve done awesome work...great customer service, friendly employees, short wait time, if your phone needs to be repaired I definitely recommend this place

So
Review №39

Walked in to have home button replaced on iPhone (was working fine) was told it would take 20-30 minuets. Came back 2.5 hours later to check progress to a non functioning phone. Was told they tried 3 different home buttons ( originally told they only had one... so what else did they use?) none of them worked and now the phone was stuck on a boot loop. Only upside is they didn’t charge us for our wasted time. So now we will order the replacement part and fix it ourselves and pray we can fix whatever else they broke to cause the boot loop.

Ar
Review №40

Highly recommend! GREAT service and have no problem with the repairs. :)

Ky
Review №41

DO NOT WASTE YOUR MONEY OR TIME. I had an IPhone 8 plus screen replaced and it was absolutely terrible. The color was very dull and mute with the brightness only achieving maybe 70% of the original screen. After three visits and them admitting their screen quality cannot be improved or pretty much just sucked. I had my cracked screen put back on. This place is lousy, they should have the decency to inform their customers that there will be a variation BEFORE the work is performed. Take my advice and go somewhere else that will A) use better quality parts that do not mark it up 200% B) will actually charge less for better quality and service. Do not let this place steal your money and put cheap terrible quality parts on your phone. There is better out there.

Pa
Review №42

I was in on vacation and my screen broke while I was there and had called them up and they worked with me so well. Very efficiently!! Really happy with the outcome. They took me through the steps especially Santiago who had worked on my phone and I couldnt be more happier choosing this place. Definitely will recommend!

Sa
Review №43

These guys were fantastic. I cracked my phone screen and of course it spiderweb/shattered all the way from one corner to the other. I made an appt at 11am, got 10% off my total and was done by noon. It actually only took 30 minutes or so, but I went next door to MODS :) total cost, $126. Apple wanted $150! Super nice and super fast. I highly recommend.

Al
Review №44

Fixed my iphone XR in a hour came out brand new!!

He
Review №45

Friendly service, took care of my cracked screen in less than an hour. Waiting was not bad because I could run errands in the mall behind the store. Saweet!

Ro
Review №46

Great job. My phone now works a little over 24 hours later!!! Great customer service.

Sh
Review №47

Fast and great customer service. Coming from a customer service field myself I have high standards and have high expectations of others...tough critic. I would highly recommend this place to others. Thank you!

Ni
Review №48

Excellent service and done in a timely manner

Me
Review №49

Great place to have your ipad or iphone repaired. Fast friendly service.

To
Review №50

Brandon did a good job fixing my husbands phone. So far they are 2 for 2.

St
Review №51

Fantastic service. I had 2 tablets fixed and they are working perfectly. Knowledgeable and professional business. I will continue to use them.

F
Review №52

They are not open

De
Review №53

This place is so unhelpful. They changed the prices of what they originally told me was going to be. They said they would have my part for my phone in a certain day. & it ended up coming in 3 WEEKS AFTER. I came 2 times, coming out of my way!!! And they didnt have it. They didnt offer me a discount for the inconvenience!!!!! Once I got my phone fixed, the speaker for my phone was messed up, & overall my experience was completely DISAPPOINTING! The employees literally dont help for anything!! This was the worst phone repair I ever had. Over priced for no reason! Customer service was very poor

Sy
Review №54

Wow, they did an amazing job with my phone. The customer service was off of the charts. Would totally smash my phone on purpose just to go back.

ce
Review №55

They will not listen to u if you have issues and will interrupt you while you are talking rudely. They fix the device but will not tell you it will loose some features. We have to figure that out on our own. Iphone third party parts are not approved by Apple therefor lose features. They even threaten to call the police if we went to ger our money back. Tried to get a hold of the owner or boss or corporate person but refused to give me any I formation. I did however receive the owner of this locations email address when I spoke to another location.. he has yet to reply to my email and its been over 4 months. Cant believe the customer service they have. I hope they respond to this review the way they spoke to me on the phone.P.s. I see a strategy this place uses to reply to some bad reviews is to say that they keep track of all of thier customers on file and they are not in it, implying its a fake review. I am writing this on behalf of my cousin so my name is not on file.

Da
Review №56

Had two iPhones and an iPad screen fixed. Great quality service and friendly staff.Thanks for a job well done.

De
Review №57

They fixed my phone, with no problems extremely quick service!

Ju
Review №58

Very good place to fix your screen had to fix so far.

Al
Review №59

Awesome customer service, and speedy repair. I definitely recommend this place for phone repair.

Ch
Review №60

Time to get my battery changed out wasnt long at all on my S8+!!! Better than buying a new phone! Thanks!

Ge
Review №61

They are awesome and fast. I took my samsung s8 with a broken screen to them. They repaired it in about a hour. Now my phone looks new again. They are fast and reliable Ill be going to them only from now on.

Ed
Review №62

Horrible customer service. They do bad repairs and promise what they don’t deliver. Do not recommend these jokers at all. Had to take my phone elsewhere to get it fixed properly! Cost me double what it should have.

Br
Review №63

Omg Brandon was so professional and courteous. He gave me a fair quote and promised to have my repair for my iPad ready in little to no time!

Li
Review №64

Do you guys fix led light in a phone or a moter board ? And how much ?

Tr
Review №65

Excellent! Guys were nice and fixed my phone in no time!

Ma
Review №66

Very friendly and quick service!

Re
Review №67

Had my phone fixed here recently by Santiago. Would reccomend this store with how friendly and fast everything was handled. Thank you thank you!

Be
Review №68

Good store

To
Review №69

Santiago did a fabulous job fixing my daughters iPhone 10.

Ir
Review №70

They’re quick! Cheap! And super nice! Broke my screen and got it back less than 30 minutes later!

An
Review №71

Great job at this place! Chris especially. Better than gadget md, that place is shady.

Ke
Review №72

Good deal! Very satisfied!

Cu
Review №73

Screen looks so much better! Thank you Santiago!

Ma
Review №74

Friendly. Super knowledgeable. Fast service. A little pricey, but they do a great job.

We
Review №75

Fixed my phone here went in at 2 came back at 2:45 and my phone was perfectly fine and looked like new with great service and fast service

Kr
Review №76

They were super friendly, did a great job, and very fast repair!!

La
Review №77

I shattered the screen of my iPhone at 6:10 pm one evening, saw the good reviews of this Fix My Phone location, raced over by 6:20, and Brandon replaced the screen by 7:15 ahead of their closing time. Service was quick and great!

Ja
Review №78

Amazing Customer Service, and super friendly. 100% professional and a speedy repair.

De
Review №79

Nice people. Very helpful with my questions!

Sh
Review №80

Really nice people and i never feel like im getting ripped off.i have used them several times now and i am so glad they are right here in our neighborhood.

Je
Review №81

Amazing service!!! Quick, knowledgeable, trustworthy. Recommend them to everyone!

Sa
Review №82

They did a great job on my iPhone 11

He
Review №83

Super fast! Cant beat the price and warranty!

Ke
Review №84

Broke my phone and took it to Fix MY Phone and it was a fast fix and very good service and very polite Tech. Will be telling everyone about them

SS
Review №85

Fixed my phone here. Took 30 min, and it looks great

Os
Review №86

Great customer service, amazing atmosphere, very professional. The techs sure know what they are doing!

Au
Review №87

Quick and friendly service

Do
Review №88

Brandon did a great job in helping us!

Tr
Review №89

Fix My Phone did a great job at fixing the broken screen on my Iphone. Quick and fast!

Ca
Review №90

Customer service was awesome, time was swift, cost was affordable, and the finished product looks GREAT!

Ab
Review №91

Fixed the microphone on my note 9! Yay!

La
Review №92

Excellent Customer Service, very helpful!!

Ma
Review №93

Amazing kind helpful human being working at this location GREAT SERVICE !!!!!

Er
Review №94

Great service!!! Phone looks like new

St
Review №95

Fast service and quality work.

Fe
Review №96

Mr. David told me 30 minutes i came back a few minutes earlier and he walks out with my phone working (couldn’t hear anything) great coustomer service.

De
Review №97

Quick, fast, and efficient service!

Gl
Review №98

Took like 30 minutes to fix my phone screen!

Je
Review №99

Quick! Great service!

Ar
Review №100

Well see how they do

Information
10 Photos
100 Comments
4.6 Rating
  • Address:14309 East Sam Houston Pkwy N #300, Houston, TX 77044, United States
  • Site:https://fixmyphone.com/location/houston-westlake
  • Phone:+1 832-810-0201
Categories
  • Phone repair service
  • Cell phone accessory store
  • Cell phone store
  • Computer repair service
  • Electronics store
  • Mobile phone repair shop
Working hours
  • Monday:11AM–5PM
  • Tuesday:9:30AM–7:30PM
  • Wednesday:9:30AM–7:30PM
  • Thursday:9:30AM–7:30PM
  • Friday:9:30AM–7:30PM
  • Saturday:9:30AM–7:30PM
  • Sunday:10AM–6PM
Similar organizations