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Lone Star Auto Service
17715 Clay Rd, Houston, TX 77084, United States
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Lone Star Auto Service
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Ti
Review №1

As for me and my family love LoneStar auto center they have good customer service and for Robin she is the best she talk to you and tell the right info she is very helpful in making the customer very happy thank you.

Jo
Review №2

After a recent accident, our tow driver took our car to Lone Star Auto. Because this was his recommendation I was very much on guard and expecting to get screwed since I have heard so many bad things about tow drivers getting kickbacks by taking people to shady repair companies. We rolled the dice and went with it, and I am so happy that we did. They opened the office at 1:00am to take care of us, gave us a rental car for whatever insurance would cover + $50 (so our out of pocket was $50), and worked with the insurance adjuster. The car didnt get repaired because insurance totalled it out in the end, but throughout the whole process the folks at Lone Star were amazing and made everything so much less painful for us. I will definitely take a vehicle there in the future if I need body work done.

La
Review №3

Great customer service! The staff is amazing. This is my go to place for any car issue that I have. I highly recommend that you bring your car in for any service you need. The owner treats you like family! Hes awesome!

ka
Review №4

Excellent customer service and prices. This place unlike other mechanic shops were not pushy and for being a woman they werent trying to over charge. Very informative and I will definitely be back.

De
Review №5

2 stars specifically because the rental i got from them was disgusting. I paid for it to get cleaned out just to bring it back and my car not be ready. Whew. What an experience. $35………. LOL

Al
Review №6

Great service and very professional. I was repairing my truck from off-road damage. The owner came out and offered my wife and I water. Walked us through the back shop and explained exactly what they were doing. Highly recommend them.

Je
Review №7

After they test drove my vehicle they let me know it wasnt something theyd be able to work on. They didnt charge me for the diagnosis I got, which was a really nice surprise.

Vi
Review №8

Definitely will recommend this guys are very professional and prompt, Alberto helped me threw everything without any issues, a little over my budget but to be honest it was worth it my truck looks just a new or even better, Im glad I chose Auto Star Auto Service

Ra
Review №9

My wife had accident in my QX80 almost a year ago. I had my fair share with body shop and auto service. But this one is a total experience they will take care of u fro A to Z, rental car deals with the insurance company and give you updated on everything that is going to happen and what the best thing to do. Not only that they did amazing job on my car it was Flawless, even when I traded the car at the dealership they didn’t know it was previously Damaged ( that’s why I’m writing the review now) I got the max for my trade. I recommend lone star auto service to every one. Talk to Sean he will treat u like family.

Is
Review №10

Worst place to ever get towed to.They did not let me take my car out it was an excuse after an excuse and for me to leave it longer and they make more money out of me,they also kept trying to convince me to get my car fixed by them which were not my intentions whatsoever and y’all need to respect who I go to to get my car fixed.Also very rude service teach y’all employees some manners.I usually don’t leave bad reviews but a place like this needs it so other people can know what type of people they working with.

Lu
Review №11

Every time I wreck my car, this is the place I go too! Amazing staff, GREAT service like the wreck never even happened!

Am
Review №12

Omg, I cant believe it. I am really please ❤️ about the work they did on my car. Its look like a brand new car. The whole team was amazing. There were sooooooooo helpful and professional. They repair my tire for free. I will recommend everybody to go to Lone Star auto services, they the bomb. Thanks Roben and the whole team, I really appreciate the good job. Thanks a lot

No
Review №13

Looking for the best shop to get your car fixed? Lone Star Auto Service is the one!Look no further. I recently had an accidentand had my car fixed here. You will get outstanding service here. They make the process for you seamless and the staff is professional and friendly! They put me in a rental car the same day of the accident andeliminated some of the stress. When I went back to pick up my car I was very pleased.The car was good as new! They do beautiful work. YOU ARE IN GOOD HANDS HERE! Thank you to Sean and his staff. Superb service!

an
Review №14

The lady behind the glass was very rude. Thanks for the other lady that came to the front to help me with my situation.

Rh
Review №15

I had my Audi A5 repaired and they did a fantastic job of matching the paint. I have a metallic red that is hard to match and they did an excellent job. The service was professional and was completed on time. I highly recommend Lone Star Auto Service.

Le
Review №16

Very impatient. Inching forward at a relight until he is almost hit by the other side turning.... and they can say this isn’t them yet it has the same name and phone number? Yea ok, if the wreckers are not y’alls then you need to stop business with them because when you do business with them you’re put on the same level

Th
Review №17

Helped with the towing. Put me in a loaner car while my own car was getting fixed. Had my car waxed and detailed when it was done and ready. Had it looking show- room ready. Will definitely send business their way. Took the anxiety and worry out of getting your car fixed. Goes above and beyond for their customers. Could not thank them enough. Very appreciative for them considering i am not from Katy and that is where the wreck happened.

Ro
Review №18

Lone Star auto service is absolutely fantastic! I would not take my car anywhere else. Unfortunately, my wife and I were both in accidents this year (neither one was our fault), but when the second wreck happened I knew exactly where I wanted to take my truck. The rental car was very nice and the staff are just outstanding. The process was so easy and stress-free!My grandfather passed away while my truck was being fixed so I was stuck out of town with the rental for a week when my truck was already fixed and they were extremely understanding! My truck looks brand new! They detailed the inside as well, which looks so nice! Mr. Mason made us feel like family and I am just so thankful for him and everyone at Lone Star Auto Service - I would HIGHLY recommend to anyone!

jp
Review №19

Staff were friendly and answered any questions we had. no one LOVES having to service a vehicle but when we have to, well be returning Lone Star Auto Services!

Le
Review №20

Love the work they do, no other can compare!!!!

He
Review №21

Absolutely great service, worked hard to get insurance to move quickly, as well as communicate with me each step of the way. Once my car was ready they called me I came to pick it up and it was clean and pulled up front and waiting for me. The receptionist is extremely kind, the facility is clean, and I just learned that they Do oil changes, so I will be taking my car for all my service needs here

Ju
Review №22

Needed a side mirror replaced. Stopped in, got a estimate within just a few minutes. Mirror came inn and was painted in just a few days, and installed in 30 minutes. No problems, quick service... friendly staff.... will definitely use them again.

Br
Review №23

Sean and his team know the value of customer service and honesty, both of which are highly valued. They went the distance with me even when my insurance company didnt. I recommend LSAS for all your auto and repair needs.

Sa
Review №24

Lone Start Auto Service has been a very thoughtful place for me for last few visits I have had. And I hope to visit these guys more often, not only for work but the friendly environment. I would highly recommend anyone to at least visit and meet one of their members.My first Visit I met Mason and then Jamal, I have received nothing but respect from these gentlemen! They are very Professional, Motivated And their expertise in automotive industry is remarkable. I know because I come from a mechanic background. They will give you; Honest, Right and accurate information on your cars and whatever questions you all have.Thank you and God bless you guys.

Je
Review №25

My vehicle got towed there due to bad plates from the seller. I had to wait 2 days to get it due to the answering service not picking up the phone which ended up costing me $100 more to get it back. To make up for it, they comped my inspection. Another reason why Im giving them 5 stars is, this is a professional body shop and the staff is courteous as well. I would be fine with taking a vehicle to get repaired overe here.

Be
Review №26

I had an accident and my car got towed. They took care of everything, my insurance and damages. Lone star auto service did excellent job on my car and I will highly recommend them. Great customer service 👍🏼

yo
Review №27

They’re incredibly awesome and trustworthy

Br
Review №28

This was great service. My car was in a accident and was towed to their shop. The tow driver was very professional. When I went to the shop they did a great job showing me the car. The owner came out and met me and showed me around his shop. I decided to have them do the repairs on my car 100% lifetime guarantee comes with it. They did a great job better than expected. Hurricane Harvey happened while my car was in the shop and they called me to assure me that my car was safe and not near any water. Got it back and it looks great and drives great.I would totally recommend them for future work.

Ba
Review №29

Lone Star was great! We had an issue with our adjuster and they had to get another estimate, which lengthened the time that we had one of Lone Stars rentals out. They only charged us the maximum rental charge our insurance would pay out though they could have charged us a lot more. They also paid our insurance deductible for us! No guarantee thatll happen for everyone but they were super nice. Will definitely go back if we need more work.

Ho
Review №30

This place has excellent customer service, convenient hours, and great quality work. I went through insurance from being hit by another driver, but I will be coming back if I ever need my car fixed in the future. They appear to have very reasonable rates too.

ch
Review №31

I’m new to the country and I also just experienced my very first accident! After going through so much hassle with the insurance company, I ended having to pay half of the damages, plus storage and rental car fees. It was almost impossible to come up with the money but Loan Star Auto worked with us and was very patient with us. My car is in perfect condition. Mason and Danyra were very helpful and understanding. I will be doing business with you in the future! I can’t stress this enough, but Mason is awesome, he’s your guy!! Thank you so much.

al
Review №32

Nice and efficient! Had some work done to my vehicle recently and i couldnt be more satisfied with the repair and customer service. Every time i went to check on my vehicle or even called they always greeted me very kindly. I will be recommending Lone Star Auto Service

RO
Review №33

Excellent job 👌👍they sent us a tow truck in no time to pick up the car . They worked on our car in a very efficient time. No hustle no bustle . The car came out like never was hit before. We are so excited to dive it and be proud on how beautiful our car looks. Thank you lone star auto service for this great job . 5 star service and let’s not forget the gorgeous super clean shop . Definitely i will recommend this place to my friends

T.
Review №34

Awesome group of people, they stayed on top of everything and was very knowledgeable of the insurance company I was dealing with. Heck they even offered to fix a part of my car that wasn’t part of the accident....Now tell me what collision shop does that...I’ll wait!!!👍🏾👍🏾👍🏾👍🏾👍🏾

Ch
Review №35

I was very nervous about this place bc I recently moved here and I wasn’t sure if it was a reliable place but they put my mind at ease the moment I walked through the door. The pricing was fair and the work was remarkable. Thank you!!!

Be
Review №36

Great place! Highly recommend, repairing was done on time excellent job. Everyone is so polite and answers any questions I had. I’ve had a few issues and they are always able to work me in and get it fixed within the day or next day. All those guys are great the work with and known they job. Nancy, Mason, Alberto and Sean they all do great job highly satisfied and recommend the every one. AAAAAAA+++++++++. And one more things the let every one known that this place is under new owner and management, so all bad reviews are from the old owner. good luck guys. Keep a good work.

Sa
Review №37

This shop went over and beyond my expectations. My car got flooded out and the tow truck driver recommended them. The owner of the shop was amazing, he personally kept in touch with me, showed me things on the car, explained everything amazingly to me. They went out of their way to ensure I had a vehicle since it happened on a Saturday afternoon. They did an amazing job on my car. I would recommend them to anyone who needed a body shop! Thanks again Lone Star Auto Service!

He
Review №38

Great service. Great people. They go the extra mile for you. We hope we never have another accident, but IF we do this will definitely be the place we will go.

Ch
Review №39

Sean and his team were absolute the best to work with. Very knowledgeable in what they do and communication was the best. I had a 2016 equinox brought in from an accident and it looks brand new when picking it up. I would highly recommend anyone with car or truck issues to give Lone Star Services a look.

Ka
Review №40

This is my first experience and am blown away by the quality and care of my vehicle. They went above and beyond to repair and detail my vehicle. I do not usually rate/review services and would not for mediocre work, but i feel the service and staff here deserve a top review.

ha
Review №41

These guys are awesome! I was a bit skeptical about leaving my car there. However, Mazim and his team took a very good care of my car, they gave me a loner car and attended to my every need. The team they have are very positive individuals, even in my bad days they were very nice and professional.And when I picked up my, I was amazed by the job they did how cleaned my car was.I would 100% recommend these guys for all you need about your car.Thanks guys!

DC
Review №42

Professional, courteous staff. My car was fixed to perfection and looks great. I’m a happy customer:) -Darlene

Yv
Review №43

Just received my car back from Lone Star Auto Service and I couldnt be more happier. My car is in pristine condition after an auto accident and I am just amazed at the 5 star service I received. Mason, Nancy and Danyra Thank You for making me comfortable through my 3 weeks without my car.Shout out to the Lone Star Auto Team for a job well done!!Ms Miller

Ju
Review №44

This review is in regards to the wrecking service operation there. Not sure how they are separate if its all under one title. Sounds like a way for them to deflect from what they are really doing over there. If there were a zero star rating I would give one. These people are CROOKS! They make up arbitrary rules to over charge customers. The staff have a zero sense of urgency and could careless of their customers time. I wouldn’t even let these clowns check my tire pressure. They would probably tell me they are backed up and I would have to wait two days. This organization is trash. They charged me two days of storage when it had not been in their custody for over 24 hours. How is that legal for a company to hold you hostage like that?

ja
Review №45

Sean and the guys here have helped me with 3 of my vehicles in the last 2 months. In all my years of having my cars worked on I have never dealt with more professional, responsible and caring individuals. I’ve had work done at many places around the Katy area and can say that these guys are the fairest and best in town. If you don’t believe me try for yourself.

ma
Review №46

Great place! Highly recommend, repairing was done in a timely manor. Everyone is so polite and answers any questions I had. I’ve had a few issues and they are always able to work me in and get it fixed within the day or next day.

Fe
Review №47

Worst service. No help at all. All they is your money.

Ta
Review №48

The staff is very professional and pleasant. I was hesitant about not using the recommended shops my insurance suggested, but I took a chance with Lone Star and Im glad I did. They made the whole experience great!!They answered all of my questions upfront, they would update me on the status and my car was ready for pick up at the time frame quoted!!! I would recommend them for any collision repairs!!

Sa
Review №49

My experience with Lone Star has been great.They are prompt and courteous and have answered all my questions. When my car was brought in I was nervous and upset from having been in a accident and the store manager calmed me down and then told me all about Lone Star and I was very impressed and glad that I brought my car to them for repair. When I got my car back it was like a new car! The workmanship was like looking at a new car - they also washed and detailed the car and I was very impressed. I will bring my car here for service as they have it all. Body shop and mechanical.It was a Great Job!

jo
Review №50

The staff here is very helpful, every one was a pleasure to work with. Turn around time to get my truck back was perfect. If I had any issues Francis was always there to help with no hassle. Thanks again for everything!

Mi
Review №51

Everything went well. My vehicle got towed here, total loss vehicle. Moved it so inspector could do the job. Mazen was really nice

Ga
Review №52

Every person I dealt with in the front office was very accommodating and courteous. Frances was the best. She handled everything . The only time I got involved when it was time to pick the truck up. I am very satisfied with the overall service.

Je
Review №53

The workers here are so nice and helpful! Alberto always answered all my questions. Wonderful shop. My Altima looks and runs great.

Na
Review №54

We have had quite the run of bad luck here recently, and our car accident was no different. Our luck however changed with the work that was done on our car here at Loan Star Auto. The car looks and runs great so far! The main reason for the five star rating was was Frances! A+++ customer service. She went above and beyond to ensure she provided top notch customer service!

Mo
Review №55

The shop and the staff are great and easy to work with. They did great job dealing with my insurance concerning my claim and also I was able to do more services on my vehicle since they demonstrate great service and passion to their jobs. I will always come back to this shop for more business and will recommend it to everyone.

te
Review №56

Entire staff throughout this process has been EXTREMELY helpful!! From the tow truck driver to Francesca the representative were friendly, patient, and ensured that when they explained the details I had a clear understanding of what was going on and the time frame... MY CAR LOOKS BRAND NEW!!!!!! I came to pick up my car and was in Awww about how my car look just like the day i purchased it off the lot!! I thank you all so much for taking care of not only my car but me as well!!! Thank you, thank you, thank you!!!

Br
Review №57

This place is highly recommended. The staff is friendly and professional and the mechanics are knowledgeable. I had the pleasure of working with Jamal who constantly kept me in the loop with the progress of my car- Definitely not your typical auto service.

Ma
Review №58

Very helpful employees. Took off a lot of the stress of dealing with the insurance company and getting them to cover all my damages. My 2016 Camry looks even better than before!

Ja
Review №59

Got in a major accident and had no idea how the process worked or anything. Within 1 month I was back in MY car and they handled all phone calls with insurance companies and the back and forth. I didn’t worry about a thing!!!I am so thankful for this place and will go back to them time and time again!!

Er
Review №60

I was very skeptical at first about not having my car fixed at a dealership. However, I decided to give them a chance because they are located so close to my house. I have to say that i am very glad i did. My vehicle was done before i thought it would be and the Office Manager, Francis, was amazing and very helpful through the process and made everything seamless. I would definitely recommend them for vehicle repairs.

A
Review №61

Lonestar Auto was absolutely awesome. I originally was not looking forward to getting my car done by an outside of my insurance shop but when I went into the shop I came across Francis and with her exceptional customer assistance I immediately knew that my car would be in good hands. Having a car accident during the holidays definitely is the worst time. But Francis and Jamal both came through with their word by having my car done on time. Even stepping it up with rental assistance. I greatly appreciate the service that was provided by the staff. My Camry looks just the way it was! Cant even tell it was in a wreck. Great job! Keep it up and I will recommend this shop to all my friends and family.

Es
Review №62

My Fiance got into a minor car accident and luckily, this place was the closest auto service location from our home. We were quickly attended to and the service was great. Sean, the new owner, was honest about the cost of the damage and gave us great advice instead of trying to make a profit off of us. Lone star got themselves a loyal customer.

Ro
Review №63

Lonestar Auto Service is an amazing repair company. The staff was very friendly and knowledgeable. They kept contact with the whole repair process and on top of the insurance companies to assist with car repairs. Just got my car back and looks brand new and cant even tell was in a wreck. I would recommend Lonestar Auto for service. They know what they doing and will work with you. Thank you Lonestar for great service .

Ma
Review №64

Love the Customer Service!!! My Chevy Tahoe had front end damage looks as though it never happened. Lone Star Collision worked great with the insurance company to get my repairs completed. My questions were answered in a timely matter.

Ke
Review №65

I had a car accident and the tow driver recommended I have my car fix here. I was skeptical at first but I decided to try them out. I must say that I was pleased with the repairs of vehicle it looks brand new. I will definitely come back staff are friendly and kind. The best thing is that my car came with a lifetime warranty.

Ab
Review №66

Amazing staff, friendly & efficient. Had a quality and timely job done on my car. I will refer customers here definitely. I want to thank everyone at this office, Tatyana, Alberto, Sean and everyone who made my car services worthwhile. Great team work!!!!

da
Review №67

JUST PICKED UP MY 2015 FORD F-150 THAT I WAS INVOLVED IN AN ACCIDENT LAST MONTH, I MUST SAY THERE IS NO WAY YOU COULD EVER TELL THAT I MY ACCIDENT WAS AS BAD AS IT WAS!!! THEY DID AN EXCELLENT JOB!! I AM VERY SATISFIED AND WILL CONTINUE TO USE LONE STAR AUTO SERVICE FOR ALL MY TRUCKS NEEDS IN THE FUTURE!! WHILE MY TRUCK WAS THERE I READ SOME OF THE REVIEWS AND MUST SAY I GOT VERY NERVOUS, BUT I DID NOT HAVE ANY PROBLEMS, EVERYONE I SPOKE TO THERE WAS VERY PLEASANT AND ALWAYS HELPFUL!! I WANTED TO MAKE SURE I POST SOMETHING POSITIVE!

Ca
Review №68

There is new management and the service was excellent. The owner was very helpful. Being a girl at an auto shop, I am always super wary of getting taken advantage of. The owner took me into the garage and showed me the issue with the car and he had no problem with talking to my husband when I wanted to make sure. They also sent me home with the parts (as requested by my husband). There are three master technicians here and everything seemed very upfront and honest.

Ro
Review №69

After a minor accident, my car was towed to a lot adjacent to this shop. When I went to release the car to the shop I had in mind, these guys convinced me to let them do the job, and would sweeten the deal.Mechanically, the job was done well. The damaged fender was replaced along with other components, with OEM replacements, and the fit was good.The paint on the new fender and bumper was nicely matched, but I unfortunately did find overspray on trim, clear coat runs and “orange peel” on some of the clear coat. The fog light covers in my bumper were replaced with pre painted ones that did not match my newly painted bumper, instead of being matched to the bumper.All in all it’s a good shop, especially if your car is just a means from A to B and you don’t care if your paint is perfect. They also took care of a few details here and there that they didn’t have to but did anyway, which was appreciated.My best feedback is that they need to take quality control a little more seriously, especially in the body shop and paint.Update: I honestly tried to be patient and politely gave the shop the chance to fix the mistakes, 3 times. Unfortunately I each time I would come back to pick up the car I would see that they never fixed the issues I had pointed out. Cory would tell me that they would be fixed, but they still wouldn’t get done. Nobody ever did a quality check before telling me to come pick up the car. The mirror was never fixed, parts of the bumper never paint-matched, and now I’m finding out that trim pieces were poorly glued back on instead of replaced.

Ke
Review №70

Wow - I wish I was able to give 100 stars. Mason is a true professional. When I didn’t understand what my insurance company was saying, he broke it down. He fought for me and I consider him a friend. You don’t find many people willing to go that extra mile. The shop is clean, everyone is nice, and if your car ends up here, rest assured, it will be fixed and you’ll have never known it was in a wreck. Thank you everyone at Lone Star!!

Co
Review №71

Sean the owner personally helped me after my front end collision. He was so kind and helped me out tremendously. When my insurance wouldnt pay for more rental car time, Lonestar stepped up and took care of me. Francis the girl who runs the office was fabulous! Everyone there went out of their way to help me when I needed it most. I will definitely use them again for any mechanic work.

Br
Review №72

My experience with these guys was very informing and honest. Sean and I shook hands that the car would not exceed the specific amount we agreed on in repairs and he made sure of that. He ate up all of the extra costs. I fully respect the staff and the great work these mechanics do.

Ri
Review №73

My car looked brand new. Even though it took an extremely long time I am very pleased so far with the work that was done. I got treat nice and very respectful. I was walked through the step by step process. Thank you.

Jo
Review №74

Amazing business. They took great care of me and handled of my hassles with the insurance. My insurance tried to intimidate me into taking my car to one of their network shops, but I am glad I stuck my ground and went with Lone Star. They did amazing.

Ma
Review №75

Excellent bodywork !! the paint jobs are out of this world !!!!! Excellent customer service and they respond to you !!!! They do an excellent job

Xa
Review №76

I absolutely loved the speedy and efficient service I received from Lone Star Auto Service! Their staff as a whole were well knowledgeable and compassionate, making this transition run much more smoothly! I highly recommend them for your service needs!

Ma
Review №77

Went here for an auto claim, my car had to stay a few days at their shop and they provided me with a rental car.They also gave me constant updates and communicated well with my insurance company.Priced very reasonably and excellent customer service!I will be coming here for my usual car maintenance now!

er
Review №78

Awesome work on my Chrysler 300. The customer care is amazing. Will be a returning customer for sure. Highly recommend them.

Da
Review №79

There were fast and efficient. My car looks great! Like nothing ever happened to it. They are awesome there.

No
Review №80

Great people and hospitality

Sa
Review №81

Had a great experience with Lone Star for my car repair. I worked with Mazen who I highly recommend. Would give more stars if I could. My car was a Mercedes 350 which was immaculate before my accident and immaculate after Lone Star repaired it. Thank you Mazen.

yo
Review №82

My car had fuel issue when unknowingly my wife put wrong fuel in the car. The car was towed and taken to Lone star. They took my insurance information and told me not to worry about it. We were leaving the country for international and didnt shared the info with them. Without telling us the agency put our situation as a collision and told us everything is taken care of, and car is fixed in 4 days. When we came back after 3 years my license shows that I have an accident on my record and my insurance rates are higher because of this. I just feel disgusted and frustrated with the incident.

Se
Review №83

I was very satisfied with the work that was done on my vehicle. Also while the damages were being repaired on my car Lone Star Auto Service let me use a rental so I could have transportation. They were also very quick at repairing my car.

Ch
Review №84

I had a great experience with this shop especially with one of the workers Mazen who kept me it informed on the progress of my car. I highly recommend.

Lo
Review №85

Had to have some minor body work done. Had no wait time, Sean handled my problem promptly. And surprised me by not charging for me being a repeat customer. I have been using Lone Star Auto for 5yrs and have always been treated courteous and fair.

Ju
Review №86

Lone Star did an outstanding job with my Camaro did excellent work car looks like nothing happened. Repaired it in a timely matter with excellent customer service people take pride in what they do to provide nothing but the best. Im very satisfied.

Ki
Review №87

Sean and his team did a great job on my 16 Camaro they fix my car back to new as if nothing happened to it. Was in and out the shop within a week n half they were prompt and efficient i would highly recommend.

Ch
Review №88

Although I consider myself a good driver, Ive had my fair share of minor accidents in the past 2 years. From minor fender bender damage to needing a full paint job, I always take my car to Lone Star Auto Service. The repairs have been excellent and the staff is easy to work with. I would definitely recommend this shop to any of my family and friends. Be sure to ask for the owner.

GE
Review №89

I have had a great experience with lone star auto service. Sean and Francisca are wonderful and have answered all my questions throughout this lengthy process. I will definitely recommend their service. Thanks for all your help.

Me
Review №90

They had my car for 3 weeks. Which may not sound like a lot but when your promised to get your car a certain day and are given the run around about it thats crazy!!! I do have to say that the body work they did was amazing but I can also say they switched my spoiler on the back of my car. Crazy right?!? Ive contacted them and they say that they have no reason to even mess with it but my car is white and my spoiler is a vanilla color. I would not recommended this place to my worst enemy!!!

Ge
Review №91

I had my car in storage at this place for a couple of days and noticed that my stockpile of quarters were stolen by these people. I had a significant of amount of change considering I deliver pizzas. They left my with only pennies after returning my car home. Might not sound like a big deal, but does go to show these people have no respect for your belongings and are very dishonest. These people did not feel genuine from the minute I walked into their business. I hardly write reviews but just from this little stunt they pull I highly recommend you guys steer clear of this place. Truly Disappointed.

Ki
Review №92

Got my car fixed here in 2016, after a wreck. I didn’t know anything about wrecking, and procedures. So when the tow truck driver, ensured me I was in good hands, being naive I trusted him. I have a 2015 versa, the accident caused $8,000 worth of damage. USAA took care of me, however lone star auto ruined my car and I’m still paying for it til this day. They put a faulty radiator in my car, they replaced the radiator and about 2 months later my transmission failed. In 2017, I had to go to Nissan for a totally new transmission.. although lone star auto has a “lifetime warranty”, they didn’t seem eager at all to help me.To this day I’m paying for repairs on my car and I’m behind upside down. Said all of this to say beware. Don’t believe the “new management”, and friendly customer service. It could cost you thousands

Bi
Review №93

I like the service here! Quick and to the point, no BS. I have had another vehicle fixed here before and I ended up with great results. These are my guys to come to when I need any type of collision repair.

Lu
Review №94

Great experience regarding my auto repair and great customer service from Dinera and Mason and Alberto. They helped me with my deductible and rental vehicle. Thank you Lone Star Auto!

Ma
Review №95

The customer service was great. Experience was good. I would for sure recommend them.

Ge
Review №96

Im not the one to write any reviews but man I got to hand it to them. Took my wifes car in for an oil change dropped it off for a few hours, got a call from Doug and he explained that they noticed a few other problems, mechanical wise. asked for a quote it seemed fair so I went ahead and approved. All in all fair pricing and service was great, friendly staff took them a week to fix it and I got timely text on status from them, will be using them from now on

Fe
Review №97

Happy to use them...great work and wonderfull staff. My truck looks brand new and the staff is very informative will be going back if i need anythig else. Thank you Alberto and Francisca for taking time and gong over all my questions and concerns.

Mi
Review №98

Great work. It looks brand new. Everyone here was so nice and helpful after I was shaken up in my accident.

ch
Review №99

I took my car to this place on the recommendation of my son, who was please with the service, I am happy to say they made me very happy, I had a no hassle service for an insuranse claim, they told me dont worry they will take care of every thing, it was a very easy process for me, Mason and Denahra was great help they put my concern at ease, I will highly recommend the shop, for all your vichicle needs .especially your insurance cases,

Fr
Review №100

Thanks to Mason & Denyra for helping my bro Jess with his car.You guys are awsome!

Information
34 Photos
100 Comments
3.8 Rating
  • Address:17715 Clay Rd, Houston, TX 77084, United States
  • Site:https://lone-star-auto-service.business.site/?utm_source=gmb&utm_medium=referral
  • Phone:+1 281-855-1441
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–2PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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