Compassionate customer service from the moment I walk in the door. Dave, John, and the team are outstanding. I havent had an auto shop that has offered a drop off and pick up to/from a nearby location while my vehicle is worked on. Christian Brothers Automotive is transparent about what your vehicle needs and doesnt do or badger for unnecessary repairs as has been my experience in many other shops. Been a customer 5 years now and I wouldnt go anywhere else!
Had such a great experience here!! Aaron took amazing care of me - definitely go see him! I was in and out within an hour, which was a pleasant surprise (my dealership would take anywhere from 3 - 5 hours for oil change/ tire rotation/ balance). Competitive pricing too! The waiting room was clean with comfy seating. Will definitely come here from now on!
I used this Christian Brothers to repair my clutch, and they gaslit me. I took my car in after I knew there was a problem and they told me it was just my floor mat getting in the way of the pedal. Which was not the case. They also told me I probably was not using my clutch correctly. I have been driving this car for 8 years, I know how to drive a manual, and misogynistic comments like that are completely UNPROFESSIONAL. Everyone at this store assumed because I am a woman I have no idea how to take care and drive my car. They gave my car back to me and two weeks later I was on my way to Christian Brothers (because the problem with my clutch was STILL HAPPENING BECAUSE THEY REFUSED TO CHECK AND FIX IT) and my car fully broke down in the middle of an intersection off of WESTHEIMER less than a mile from their store. I got rear ended, I had to get my car towed, and my car was fully non operational. I DO NOT RECOMMEND THIS PLACE AT ALL, SAVE YOUR MONEY AND GO SOME WHERE ELSE. AS A WOMAN THEY WILL TALK DOWN TO YOU, GASLIGHT, AND BELITTLE YOU.
Yes everyone there was very friendly and professional! I was also very Impressed with one of the employee going beyond his duties, patient, with explanation to a customer whom was challenged! I was waiting on my car while I over heard the entire conversation and offered the customer honest answers and direction! As a result I do plan to return to give them my business! I was also very happy with the job of my car! Thank you!
Christian Brothers has always been very courteous & professional. I have had everything from a simple oil change to extensive work done on my vehicles throughout the years. They’re a honest & trustworthy group of people who have worked there for years. They provide you with a very detailed report on what needs to be addressed & what doesn’t. They won’t make you feel like you’re pressured in to doing anything. I highly recommend this place.
Staff are honest, friendly, and got my vehicle taken care of faster than I expected. Thank you guys for your diligence!
I took my car here to have the noise when I turn checked. They put my car through the ringer and confirmed there is nothing wrong. There was no noise, just Houston roads doing what they do. Furthermore, they didn’t even charge me for the analysis! I asked another customer who was there if she liked them. Turns out she’s taken her car here for years, and they have always been top notch. I’ll be taking me car here from now on, instead of driving 2 hours to my usual mechanic!
My experience with Christian Brother Automotive was great. Everyone was nice, helpful and professional. John was great and ensured me my vehicle would be ready before the time I needed it and it was. This was my first time using this company and I’m very pleased with everything. Thanks
These guys are amazing. They are professionals and were able to fix an electrical issue with the AC in a few hours.John was courteous and honest about the issue and the repair costs. Great customer service!
The manager kept me informed about what repairs my car needed and explained why they were needed.My car runs much better now.
The staff is friendly, knowledgeable, experienced, responsive, and honest. Waiting area and garage are very clean and well maintained. They run diagnostics on your vehicle, review the results and send you a report along with pictures so you can see exactly what needs to be done and what it will cost. You decide how much of the work you want done. No guesswork. Just facts. And they get the work done in record time. Highly recommend Christian Brothers for any auto repair.
They are so nice and professional here. I just moved to Houston and got my oil changed, and I dont see myself ever going anywhere else! 10/10 would recommend.
Hands down the most pleasant experience that I have had with a mechanic shop. The folks at Christian Brothers were exceedingly accommodating, professional, and competent. I highly recommend them!
Amazing!!! From start to finish the staff (especially: Paul, John, and Don) at Christian Brothers West Galleria was outstanding! Id just purchased a used vehicle and brought it in for an inspection. They were able to walk me through their process, schedule the appointment, and see me, in a 24 hour period--during the holidays! I cant overstate how good these guys are. I plan to bring all my vehicles here for service from now on.
Superb service through and through. I was met with respectful, honest and integral employees over the phone and in person. I couldn’t be happier with my choice to come here.
Awesome customer service (John & Dave) and reasonable prices! Thank you guys!
First time here with Awesome experience at this CBA location. This place is gonna be my go to place. 15 mins completion on the inspection, staff was super friendly and professional, price was very fair!
One of the best experiences Ive had with car repair guys and Ive been to about a dozen in the city. Theyre happy answering questions about your vehicle, I learned quite a bit more about my specific model and engine. Prices are fair, and I didnt feel like I was being upsold. Will go back!
They work with my insurance to get approve most of the cost of the car repairs and work with me with the rest of my repairs that my cars need I’m very satisfied with the service I will recommend 100% my next appointment is on April 1st no doubt they will continue work to help with my car repairs thanks
Such an amazing place. Extremely helpful and humble workers. The staff was very flexible when it came to scheduling and pickup. They were very informative of status updates for my vehicle and overall provided excellent customer service. I would definitely recommend this place to anybody. Specifically, I would like to thank John for the great service you provided. Thanks for everything #mustang dude.
Customer service excellent! A rarity these days..
Very friendly people with good service !
Excellent place. Excellent service
I have been there twice and never have had anything less than the best of services. These are good people who care.
This is my third visit to Christian Brothers Automotive but it will not be my last . The first time I’ve visited them I thought I was in need of a brake job. They examined my brakes and told me there was nothing wrong with them and when I ask how much I owe them they said nothing. Honest people are hard to fine but I think I found some at Christian Brothers Automotive. My second visit, last week was just to have my oil changed and it was done quickly. I highly recommend this automotive place.
Overpriced might as well go to your dealer
In Oklahoma, my friends and family have stopped coming to any of these franchises due to the bad rep they have. Many we know have been scammed or overcharged by a CB.I was in Houston and desperately needed a tire rotation to make it back home.After being turned away from three other national brands along my route, I stopped in here as a last resort. WOW, a great experience.Friendly staff helped me out very quickly.The place was clean and rocking good music.Within 30 minutes of being there they had me all taken care of and for a reasonable price. These guys changed my perspective of this brand and I will continue using them each time a need comes up in the area.Good job to the team at this location. Spread this culture up north!
Quick service, very detailed report with pictures to describe all issues with my vehicle, and John updated me numerous times throughout the day on progress. Super honest and ethical
Everyone here was incredibly kind and helpful. I thought my wheel bearing needed to be replaced, and they easily couldve taken advantage of that. Instead they realized my alignment was just messed up, which cost me $400-$500 less. They couldve made way more money off of me, but instead were honest. And they seemed as thrilled as I was that it would be less expensive. It made me feel like they really cared about me, instead of money.Finally, they got the repairs done quickly, so that I could go to my nieces birthday party, even though they were super busy and a little short-handed. They are honest, kind, and helpful. Im so glad to finally have a place I trust in Houston!
Dave was amazing and helpful! They were super quick with getting my car fixed even though I wasn’t in town. I didn’t have any issues and I had great service!
Very professional and honest business. Really work with you and explain their service in detail. For someone who knows nothing about cars it was nice to fully understand what they were fixing :)
Wonderful staff and atmosphere! They always do such a great job and I love that they send you the pictures of everything that is wrong, right, and things to consider to be fixed! Highly recommended.
Fast service, clean waiting area, highly recommended!
Fantastic shop. These guys know what they are doing. They always focus on what needs to be fixed for safety first and regular maintenance first wich I apreciate when it comes to servicing my wifes car. Dave and Manny are awesome.
My friend recommended Christian Brothers.I was concerned about the undercarriage of my car after accidentally driving over a median in a parking lot. My friend suggested that I talk to John.I made an appointment the following day and was taken care of promptly.They looked at my car and said everything was fine.Ang they DID NOT charge me anything!I highly recommend this business!
I love how my experience with CB (David Lowery, specifically) was straight-forward without any lies to try and get me to pay for repairs I did not need for my Infiniti G37x. David told me exactly what needed to be done- no more, no less. And he answered all of my many questions with extreme professionalism and courtesy. At CB, they take pictures of all of the work that needs to be done on your vehicle and they save it to your profile so you can view it any time after they review it with you in person. That is SO awesome, I love it. From the moment I walked in to the time I left, it was a pleasant experience. Even the guy who initially took down the general information about my vehicle when I first arrived was great.I will definitely be going back for all of my future vehicle needs.
Have been servicing my BMW for years. Treated very fairly and they stand behind their work. Difficult problems (nature of BMW’s) fixed first time. I also take my Suburban there and they’ve replaced AC with no problems. Friendly and great taxi service I trust them.
Great service and courteous.
Excellent service and a great experience overall. I sincerely appreciated the level of information/communication I received throughout the process, as well as the overall quality and timeliness of the work performed on my vehicle. I had quite a bit of work done and yet my car was turned around in less than 24 hours. This place is great, and I will definitely use them for all of my car maintenance/repair needs from now on.
Great people. Definitely gave me a great price for the work. They went above and beyond. They stayed 40 minutes after closing to make sure I was satisfied. If you need work done I highly recommend this shop.
Great place to get your car repaired. These guys are top class, fair, friendly and always go out of there way to help. I have been taking my car here for many years. Trust worthy - they always let you know what needs to be taken care of on your car - whats urgent & what needs that can wait. Highly recommend.
I have nothing but great things to say about this place. They were so sweet, knowledgeable and understanding. The staff made it such a pleasant experience for me. They explained everything with patience and were so fast and diagnosing my car’s issue and providing a solution for me to then make a decision on how to move forward. Their software/estimate system was great, they even provided pictures of the issues and explained it out. I am 100% certain I will go back!
Very nice fellas. Courteous and helpful.
What a great place to get your vehicle repaired. The cornerstone of this company is Christian values and integrity. A commodity hard to find at other similar type establishments. Cant put a price on the value of a organization like Christian Brothers when it comes to peace of mind and genuinely sincere reputable customer service. Give them a try, you wont regret it.
Overall very happy with my experience. Just a couple of minor annoyances. It took about 3 hours longer than I was originally quoted and they forgot to do the simple thing of checking the air in my tires. But it appears the actual work fine was very good.
Great customer service.. came in as a walking and got my car diagnosed with the repair needed for no charge... got shuttled to work and back to the shop.. VERY NICE people. Will definitely choose them again if I need them in the future.
Great place they take time to explain things to you.
I am very grateful for Christian Brothers Automotive for coming to my rescue. I was visiting Houston at MD Anderson when my car would not start, and had to be towed. I contacted the shop and explained my situation leting them know I was on my way. When I arrived the gentleman called me by name when he noticed my Honda and offered me a cold drink, I was automatically impressed. The service I received was outstanding all the gentleman were friendly, helpful, and very willing to assist me quickly. When I arrived they had already ordered the part and was waiting for me. After a test confirmed the starter was out they quickly started the repairs. The facility is beautiful, the waiting room has everything I needed and was super comfortable and welcoming. I waited about 2 hours for the service which I had expected too and was able to return home the same day. Thank you Christian Brothers Automotive for your quick, and friendly service. I highly recommend the auto shop to everyone, and I promise you will not be disappointed.
I liked that they communicated with me every step of the way. They took their time to explain the process, the diagnosis, the costs. They are very transparent, the work took about how long they said it would. You can see the work being done, meet the mechanic, etc. They met my expectations. Good people to work with!
This is my second time at this location for my vehicle inspection. Always a warm greeting, pleasant waiting room and fast service. They even offered me a cold bottle of water. Excellent service through and through. I will definitely allow them to work on my truck for any other needs when the time comes!
This was my first time there and they seemed very honest and prompt
John, the office representative was very helpful and friendly. The mechanics that checked the car, I was considering buying, spent 2 hours doing a thorough inspection of the car. I felt very confident after their inspection that I was making a good purchase. I would highly recommend their services.V. Wheeler
Great company in general and this particular location on Westminster in Houston is especially nice. Very good people. Very honest. They take care of, and look out for, their customers. I highly recommend Christian Bros. Auto! You cant go wrong.
Took my car in for A/C issues with the use of my extended warranty. They helped out in every way to make sure everything was done properly. Very professional and the service was top notch.
Manny was super helpful. Informed me of specials. Ill be back for all my automotive needs
John was very helpful and courteous during my visit. I sensed a lot on integrity and honesty, which is very important when it comes to auto repair. I have no complaints, and plan to return when my car needs service.
Absolute breeze. David and the staff are not only incredibly friendly, but very thorough with their work. I came to get a pre-purchase inspection for a car, and they went through any issues with the car so I could understand easily. I cannot endorse them enough. Best bang for your buck with a professional staff.
The team was very nice and courteous. The team kept me updated. The repairs were detailed and explained to me. They did a great job and took care of my car. Great quality, service and experience. I am very grateful. Thank you all!
I have to give great praise to Christian Brothers on this is probably one of the best places to go and get your vehicle fixed. Ive actually had my vehicle since 2011 and Ive had all my repairs down there and Ive had awesome service. they give you a two-year warranty and theyre always there for you when you need something they provide rides an awesome great customer service on a customer for life
Excellent Service. Recently moved into this area so had to find a new auto repair shop. I have used. Christian Brothers in the past at 2 other locations. The service is excellent and consistent at all three locations. They also keep you well informed and drive you to and from work.
I had a wonderful experience here! They were efficient, friendly, and trustworthy. Their waiting area is lovely. My appointment did not take long at all, but if you have an appointment that will take a while, they have a free shuttle service. I will definitely return!
I took my truck in for a brake job. This place has beautiful facility with a waiting lounge more akin to a doctors office than a mechanic shop. The staff were warm and polite. I was shocked when they tried to get $1,300+ out of me to simply replace pads and front rotors. Ended up going elsewhere, paid $550 and got a lifetime warranty on them.
My emissions inspection was FAST, and the staff were informative and friendly. Also, though what I needed was simple, I saw the interaction they had with two other clients waiting for much more involved jobs. They communicated cost, expected time frame, and status several times to each of the people waiting - and I was only there for 25 minutes!
It has been a great expereince every time I have gone. The folks here have provided clear communication and not mechanic speak. When they say they will call they actually do. I never felt like they where just trying to sell service. I would definitely recommend these folks.
I cannot say enough positive comments about Christian Brothers.. I do not know anything about cars. Everything has been explained to me in detail and that is so appreciated. Everyone is so friendly and I appreciate the professional manner everything is handled. I was able to get a ride back to my home while the repairs were being completed.I met Paul the owner and want to congratulate him on having a AWESOME staff. It is a wonderful thought that if I need help, they are always there.
The staff are incredibly friendly and knowledgeable, and I didnt feel like I was being taken advantage of. They provide a full, detailed vehicle inspection (with pictures) showing whats good and what will need work soon so you can begin budgeting for repairs. They even shared some great tips on how to keep my vehicle running at its best after the repairs were completed. The price quoted was the price I paid; there werent any surprise costs or fees. Im so happy with my experience, and Ill be bringing my vehicle back for any future work.
Would highly recommend this Christian Brothers for auto service needs. I have taken my vehicle here multiple times without an appointment for repairs and they have always serviced my vehicle same day. All their staff treat me with the upmost respect and explain things clearly so that I don’t feel like they are taking advantage of me because they assume women do not know about cars. The staff are friendly and honest and are extremely helpful with the next steps I should take with my vehicle, and I will continue to use them in the future.
The very best car shop period. Praise God for these honest men who are transparent. I refuse to take my car anywhere else. They fixed my car a long time ago, its still going strong.
The pre-purchase inspection that was done was very thorough. It was a great resource in helping me to decide whether to purchase the vehicle. The only negative aspect was that it took over 3 hours before I got the report. This was longer than I experienced at other CBA locations.
I can’t say enough how wonderful I was treated by all the employees at Christian Brothers. From the first call where I spoke with the owner to driving away the same day with my car repaired they treated me so wonderfully. What an incredible team! Thank you so much.
Excellent service, attention to details and dedicated staff! Special thanks to John for all his help throughout the process. Definitely a car shop that we 100% recommend!
Trust these guys a lot. They always treat me kindly and are very accurate with wait times. The only time they are not is when they finish FASTER than expected! They are great at explaining whats going on and what needs to be done, and they dont feel pushy for sales at all. My car always feels great when theyre done, and their work lasts! Ive been to other shops where they make me feel stupid or try to pull one on me because Im a woman, but I never felt that way here and have ALWAYS felt respected and have ALWAYS been treated kindly here. Will keep coming back to these guys!
I called ahead to request a used car review. Had the car delivered next day. David was extremely polite, explained what the service included. After the inspection I received a phone call and a electronic report with photos.Thank you all.
Thanks for taking care of coolant leak so quickly! See you all next month for my brake service.
As always, Christian Brothers/Galleria did a great job on my car. They even did some fixes that I didnt ask for, but which the mechanic noticed while working on my other issues--and I wast charged fore them. Have been using them for years and am always pleased.
The lobby/waiting room is very comfortable and professionally maintained. The staff was courteous and attentive to my needs. The price for the services was competitive and the work was done well and in the time frame they promised. CB’s is a great place to get work done on your vehicle.
Great guys. I had my brakes worked on here just before driving across the country. They gave me a great report to show me some other things that need some work and they were an overall pleasure to work with. If I hadnt moved, Id have found my new go-to mechanics.
Emergency repair needed. They not only brought us right in, they also knew what the problem was before really looking in depth at it. They ordered the part straight away to minimize the length of our stay. We were in and our, not having to make our kids sit there for hours. And most significantly, they let us know the problem was covered under a manufacturer’s extended warranty, which we were not notified by the manufacturer about. That saved us thousands! Good guys who know there stuff.
Always a cheerful greeting. Takes your car immediately upon arrival and starts required service. Fully explains recommended future services needed but does not apply pressure to get services competed.
Great service! I’m really impressed by the quick turn around. My 2004 Mini Cooper was diagnosed and fixed in just a couple of hours. I’ll be back for any future fixes.
After 2 Lexus dealerships and another Lexus Specialist - Christian Brother was able to diagnosis and fix the issue quickly.Two of the three places before told me the car could not be fixed and would need a new engine and should be traded. The other Lexus dealership said diagnostics would likely be 1000s of dollars to find issue and likely 1000s more for part to fixThe problem turned out to be a fuel rail sensor (inside engine), the bad sensor caused car internal computers to not respond to each other, giving a list of error codes. In addition to this main issue that would not let car start, they also gave me better price and warranty for radiator replacement that I had been putting off.I am very happy with the results, the car is running smoothlyChristian Brother automotive was my last (and 4th) try before giving up and purchasing a new car, they are now my only choice for car repair.
Thanks for all the help. Highly recommend
IF YOU DONT WANT TO LOSE MONEY OR TIME, THIS IS THE PLACE TO GO!I absolutely love this place! The professionalism goes above and beyond. They are honest, kind and sweet! My car was taken care of in no-time, after that an expert came out and talked to me in detailed about maintaining my car. Awesome service!
Great Service
Absolutely love this place! My car had severe water damage from a recent flood and my husband chose to bring my car here since the ratings were so good on Google. And we were not disappointed. Joel was so wonderful and made sure to call almost daily to give us updates on the car and the repairs. Dave was also very nice and helpful when Joel was unavailable. We never felt like they were lying to us to try to get more money out of our pocket (even though insurance paid for all of it). They even pointed out other things we should consider fixing and showed us personally the damaged parts which made me feel very reassured. I highly recommend this place to anyone who wants good honest work and wonderful customer service. I will definitely be a repeat customer. Thank you so much CB for such a great experience during such a stressful time.
Paul and the team at Christian Brothers were very efficient, friendly, and communicative in dealing with my car issue. Their detailed diagnosis allows me to go to the manufacturer with more evidence for a warranty repair than I could ever justify myself.
I really like that we are able to see the report of necessary and recommended service online and in a way that is easy to understand. While at the store, the staff was very friendly and professional. The work done on our vehicle was excellent.
They took me in for an emergency repair and got me back on the road within an hour. These guys are wonderful, both at the Galleria and The Woodlands locations.
I was very satisfied with the service I received at Christian Brothers. They were very honest with me on what needed to be done immediately and recommendations for future maintenance.
They are not God-fearing mechanics this is just your basic money hungry mechanic shop. I wouldn’t recommend taking your vehicle to this establishment as they are very dishonest mechanics and are out just to get your money. I went in for a simple service which they stated was 130$. David Lowery lied to me and I ended up with 690$ bill instead which if I didn’t pay they would keep my car ransom even though the work was never approved.
I went just for a front light bulb change and they told me it would cost almost $300 because my bumper needed to come off to change the light and it was my special HD light that needed replaced, I decided to go to my dealer and they told me it’s my regular light it only cost me $40 to change.
Very friendly, honest, and helpful. Even made me coffee and served it to me on a silver platter. They brought me to work after I dropped my car off and picked me up when my car was ready. Thankful for CBA.
I have been taking my sedan and sports car to David and his crew at Christian Brothers for years. (For those of yall with very low sports cars, you will not have a problem entering or exiting their driveway, especially if you approach at an angle.) I am always treated respectfully and professionally. I am very particular about my cars and I trust them to do a great job every time. Wait times are usually very reasonable and I find they provide accurate estimates over the phone.
They did a great job on my tune up! Gave me a ride to church and back on Good Friday while my car was being serviced. Would highly recommend!
I was in and out in about 15 minutes to have the battery replaced. It impressed me as a neat and well organized place. I was treated in a kind and professional manner.
Very helpful! Auto Pre purchase inspection, bought online and could not travel to see in person. Christian Brothers assisted by checking out and providing detailed report! Great customer service and went extra mile to help! Thanks
Excellent service ! We used them for a prepurchase exam, chose it randomly and will definitely go back. They were thorough, on time and not costly. Very pleased!!
Superb service! My husband and I worked with John and he couldnt have been more helpful or accommodating. Thanks to him our car is in great working order. They really go the extra mile.
I am always impressed with not only the level of service, but the friendly and kind customer service I receive when I take my car here.As a single mom, the shuttle to/from work is a huge help.Plus, I trust that Im getting the most reasonable estimates.The guys always have a smile on their face and are willing to talk me through my repairs.I hate having to pay to have my car fixed, but if I have to do it, I want to bring it here.
Good honest work and nice customer service from Mr. Abraham!