I rescued a beautiful Ukulele from a friend’s garage, unfortunately, the gears were broken and none of the music shops or guitar repair shops near me could help. I was about to give up when my wife suggested I contact the company, so I sent the a chat from the Leolani website asking for help. It was late Sunday afternoon so I was startled to see a response IMMEDIATELY! I chatted with Keli’i and sent photos and she offered to send me some parts even though that’s not a normal business practice. The next day I received an email with a tracking number. This is beyond doubt one of my best customer service experiences ever, I am truly overjoyed!!!