AJ was very helpful and knowledgeable. He helped me pick out the bike and everything i wanted on it. Im in love with my new bike!

Worked with AJ Hurgo on the purchase of my Vespa GTS. Outstanding service. It was a very busy day in the store, but I would never had know it once AJ started helping me. He explained everything clearly and efficiently. During the paperwork process AJ clearly informed me of all my choices so I could make my decisions with confidence. I highly recommend Cycle City and AJ.

Super people. My son, Ryan, is a mechanic there if you want good service. Love the special Hawaii wearing apparel. Very nice.

Always great service and a HUGE selection of bikes, motorclothes, parts with a friendly staff. I never feel pressured to buy anything when I am there.

Went to get Harley Davidson ball cap for granddaughter in the mainland. Called earlier and had two set aside for me. Found something better and with my HOG 10% membership it was a good price. Sent her photos and she loves it@

Pretty great Harley-Davidson dealership!Nice selection of bikes, parts, and merchandise.Some really great deals on shirts if you look too!Great folks that work there that are extremely helpful and pleasant.Only reason for 4 stars is the parking lot layout and size of stalls.Other than that...5 stars!Highly recommend.

I had the best experience with my sales manager named AJ Hurgo. He is the best out there. If you need anything, you must go see him. Very easy to talk to, experience and professional. It didn’t feel like a dealership, it felt like I was buying a bike from a friend. AJ, much appreciation!! Cycle City is very lucky to have someone like you.

To all future prospective clients,AJ, Steve, Matt @ Hyundai Pre-owned, as well as the crew @ Cycle City’s Parts Department are the best in the industry!Not only will they advocate on your behalf to obtain the most favorable terms and conditions for cash and/or financing options to purchase a new or pre-owned motorcycle, but they will add an incredible personal touch that is intangible in this niche type of business.AJ Hurgo, one of Cycle City’s customer financial services managers, helped configure multiple purchase options to assist our multi-million dollar aviation venture in finding the most viable solution to meet our company’s needs.This task not only took several days of complex calculations, but also absorbed several managers attention for a few hours. Nonetheless, they happily agreed to provide a transparent sales quote,with absolutely no questions/issues or pressure to purchase.Wow, what an amazing difference from Cutter Jeep and some other less reputable dealers!No stress and no hassle!This a refreshing breath of air while attempting to conduct business in a challenging economic climate. With all things considered, they genuinely went the extra mile to earn our business.We truly appreciate AJ Hurgo, as well as his staff at Cycle City. He really made things happen and I would highly recommend him to my friends, family, and business partners alike.He more than welcomed the opportunity to grow and earn our business and help establish a long-term rapport with our company.For this, we would like to recognize Cycle City as Oahu’s as “Best Cycle Dealer” (in our humble opinion), offering a night and day difference from any of this islands auto/cycle competitors.Thanks to all involved for helping restore our confidence in the industry and we are very much looking forward to the next deal.Aloha and Mahalo!Ty StanleyCatalyst Aviation, Inc.CEO/Chief Pilot

It was great working with AJ at Cycle City Hawaii yesterday! His in-depth knowledge of the various product features, and the differing price points for each model, and his ability to quickly provide product availability status made the decision-making and buying process pleasantly quick, simple, and seamless. More importantly it was comforting to work with AJ because he was courteous and trustworthy from beginning to end. If you’re ever in the market for Cycle City products, ask for AJ. You’ll be glad you did!

Love this place. First time buying from a dealer and everyone was helpful. AJ sol me my MT10 and broke everything down for me. Definitely an all around amazing experience.

Awesome place to purchase TTR’s.Excellent Customer Service all thanks to AJ Hurgo who was such a big help with this purchase by sharing his knowledge and expertise, and also making this process fast and smooth for us.We are all enjoying these TTR’s!

What an experience! Friendly, professional and very efficient staff. I walked in and was immediately greeted by Steven Davis. I told him what I was leaning towards, my previous riding experience (very long time ago) and he introduced me to the Triumph section. I fell in love with the feel, weight and sound of this bike and once he threw me a reasonable price (out the door), I new I had to have it. The most amazing thing, I was in and out in under 2 hours (closer to 1.5 hrs) with keys in hand.10/10 recommend and hitting up my man, Steven, for a deal.

My second time buying a bike from Cycle City. AJ helped me out both times and made the process super smooth! From the second I walked in, AJ was extremely helpful finding the bike I wanted. Once I put a deposit down, he was getting me updates and sending pictures of my new ride, all while answering any questions I had. I knew what bike I wanted and he helped make it happen without trying to talk me in to something I didnt want. Ive also been over there for parts and that section was always very helpful finding the kind of gear I was looking for.

AJ was friendly, courteous, and provided excellent service during the purchase of my motorcycle. I would recommend speaking with him if you’re in the market for a new bike.

AJ is a great salesman. Incredibly helpful and patient. My husband and I are very pleased to have had him as our salesperson for our new Vespa.

Awesome experience for a first time buyer alot of help from the staff, shout out to Mr. Hurgo for being so helpful and for showing me what i wanted in my price zone. No pushy dealers trying to get you to bump your limit up and no hidden fees. 10/10

AJ is the person to ask for at Cycle City! He was patient and forthright with his answers to our many questions. We left and he wasn’t pushy to close a sale. We returned the same day, near closing, but AJ was calm and helped us through the process of purchasing a new Triumph. Great experience and super friendly team at Cycle City. Thank you AJ for the 5 star service.

Thank you AJ for your great services!! It was a easy for me to buy new Rebel 300 because AJ’s very nice help!

Aj And Steven gave me excellent care when purchasing my Ducati Monster 1200S. Aj finalized the deal and took the time to point out all the controls and rider features. I felt no sales pressure and Aj gave me a great deal. I look forward to coming back and working with Aj and all the great people at Cycle City.

Great sales staff and front desk! Always greeted promptly and by first name as I walk through the entrance. Very pleasant and welcoming place to be. So far I purchased a 2020 Ducati Diavel, 2021 Harley Fatboy, 2021 Yamaha Bolt. Pete my sales person got to know me and found out I was in the market for a new Lamborghini and referred me to Velocity Honolulu where I got a great deal on a 2021 Lamborghini Huracan! The people here are awesome! Very knowledgeable parts people like Ed and Eric, awesome job guys! Khepera, an old timer in the business whom Ive met decades ago when I bought my first motorcycle led me into the Kawasaki line of Jet Skis. I went in today and placed a deposit on a new one! Cant wait to hit the waves! These guys may corner the market on some of the great brands, but they are very humble and always willing to help you accomplish your dreams of ownership whether it be a motorcycle, watersport vehicle, or an exotic car! Check them out! Youll see their eagerness in helping you make your dreams a reality!

Purchased my 2022 grom a couple weeks ago from AJ. quick fast easy professional experience. love my bike thanks guys!

I cannot talk more negatively about Cycle City, Ive had a Harley and a Ducati get damage estimates here and they listed parts that werent even on the bike! Not to mention the 25%+ markup they put on all the parts! I know this is HI... but when I showed them a HD and Ducati dealer stateside with public prices and FREE SHIPPING, they were not willing to match the price or allow them to be used. And on top of that, they listed parts that werent even damaged!Maybe theyre decent as a vendor, BUT STAY FAR AWAY IF YOU NEED SERVICE OR REPIARS. They wont hesitate to take advantage of you anywhere they can!

My experience at Cycle City has been awesome! They carry a nice selection of Harley-Davidsons, sport motorcycles, and even all-terrain vehicles for off-road adventures on the island that I may have to come back and buy one day! I like that their facility always appears neat and well presented. Front desk staff is friendly and always good energy when Ive visited. One of my favorite things is the pool table overlooking the showroom! Very cool. Would definitely recommend this business for motorcycle needs and even just to visit and check out their cool toys

Overall a great experience. AJ had me in and out in no time. Fastest new bike purchase ever and he answered all my questions and was very helpful. I will be back..

Great people, bought all my motorcycles from them with no mark ups. If you have questions, contact AJ Hurgo best customer service out there.

Good selection of bike, clean store, friendly employees and their safety Inspection is the cheapest (legal cheapest) on island.

Great experience, AJ helped a lot in purchasing my first bike

Just got a new MT-09 Im pumped about my new bike! The overall experience was very professional and easy! Great staff and a specail thanks to AJ for getting me the bike I wanted.

Dropping off bike for flar tire repair and 32k mile service which is a major service. Crew there were good in checking the tire. Which has to be replaced checking inventory for available tires and explaining service and cost estimate.

AJ helped me through the process of getting back on two wheels. Really helped a ton and was not pushy at all. One of my best dealership experiences!

I love the experience of this place. Friendly and knowledgeable staff. Service department (shout out to Jason) was top notch. If this is your first or 17th bike, these are the courteous and no swindling team to go to.

Disappointed, completely ignored. I can only imagine what would happen is you needed service. Go to the other guys

Where do I begin lets start with my rating of this place ZERO STARS heres why, a month and a half ago Ive submitted an online request to purchase a New bike Road Glide Special to be exact till this day NO ONE has contacted me I thought they where in the business of selling Harley Davidson Motorcycles I guess not, Next I require parts from Harley Davidson but try getting a hold of someone that to is a challenge in itself long wait times, drop calls, oh and this ones my favorite hold on Ill transfer you and the parts department never picks up? I mean the receptionist is right there in plain view of the parts department and no one answers the phone go figure, Next emergency repairs for example this really happen to me I get a flat today and need to have my tire repaired Today because I need my bike Today this is what the service department tells me ah where sort handed today but I can schedule you in a week or two from today WHAT! what part of I need my Bike today they didnt get, and last but not lease a simple safety check I road my bike in today 8/24/20 not knowing I had to make an appointment when doing something as simple as a safety check which wouldnt take no more than 10 minutes when other motorcycle shops will take you in just show up no matter what.So today Im knocking on your door Management and if you read this theres some money to be made but your letting it slip away sad especially in times like these.

I called to ask about a bike because Im looking to buy one and the person didnt even let me finish talking and hung up the phone I would give zero stars if I could

AJ was super helpful and very efficient with the whole process. I highly recommend him!

Treated beyond well every time I came in! Now riding the streets thanks to my terrific salesman, AJ!

Ive had my eye on 2021 Kawasaki Ninja 400 in Passion Red with ABS as my first bike, after walking in to the Cycle City Hawaii showroom one Saturday morning, the Sales Manager AJ Hurgo asked me if I needed any assistance. I had to opted for the bike without ABS due to the inventory shortage affecting various industries. AJ made the entire experience easy and pain free, the financing and other paperwork were completed in as little as 30 minutes, he even went over the key points in the owners manual. AJ had the bike wiped down and the fuel tank topped off, he even allowed me to arrange pick up of the bike the following week.I have to recommend that anyone looking to purchase a motorcycle at Cycle City work with AJ.

Great place to shop for your first bike

Mahalo to entire staff!! Never thought Id be riding a Harley D on Oahu, but lets gooo!!!! Super friendly staff, excellent items in storeChee-hooo!!

An ok but small selection of motorcycles and parts. They can order a lot of what you need, but youll probably do cheaper ordering it yourself. Harleys are way overpriced, but that isnt exactly cycle citys fault. Service department does good work, but again way overpriced and the wait time is absolutely ridiculous. Ive only ever had a safety inspection and tires mounted here. I took my own wheels off, and took them there just to have new tires mounted and balanced. Still around $200 just to mount and balance tires and itll take most of the day.

Great selection and excellent salespersons! Mahalo Cycle City!

Awesome place to purchase some toys. Great customer service as well. AJ really helped me out. Highly recommend. Thanks cycle city team.

My review is on behalf of my dad and my uncle; we purchased our Harley’s from Steven Davis. Customer Service was great, he was very knowledgeable on his products. Steven helped my dad and my uncle find the right bikes that they were looking for in the price range we could afford. Paperwork was already prepped and ready for my dad when he went in after work, and was in & outa there with a quickness. As for my uncle, he was having a difficult time getting insurance on his own, but Steven helped out with getting it for him right away... so that took a big stress off of him. Their Harley’s were cleaned and on the showroom floor ready for pick up the day we requested. Awesome service!!! Highly recommend Steven Davis! Thank you so much!! We’ll definitely be back!

Always tons of great deals here. Love to stop at this location altogether. Customer service representatives are always delightful and very courteous. Store is ALWAYS clean and very presentable. Museum above the store is very educational and shown upon requests and is one of the best features of this store! Very convenient location for all who visit and need to get a souvenir before leaving the islands. Never a disappointment. 🥰

Just wanted to give the customer service technician Jason a shout-out. Thank you for your professionalism in assisting my husband in this difficult time with his Road King. It really means so much you called us to review the quote with us and explained what needed to be done to fix his transmission, why, and a time frame for when the bike will be ready for pick up which may change depending on when the parts arrive etc . Im sorry we missed you at the dealership when we picked up the quote from another service technician who I felt was also nice and even left a message on your desk for you to call us when you got back. Excellent example of what customer service should be. :)

Super good experience at Cycle City. I was met by Steven Davis who took me on several test rides before I finally decided on a 2018 Harley Breakout. The process was seamless with trading in my old bike and purchasing the new one, along with Steven introducing me to the parts and service departments and getting me all set up with the parts for my new ride. He even called me on his day off to tell me that my bike was ready to be picked up. High marks here all around.

I wish they could keep a good service people there. Their service is not good in my opinion... My bikes is under warranty, I also bought the extended but would rather pay out of pocket and take it to Montgomery Motorsports or do the work myself. I have given them a few chances to provide good service and I feel like it was not good... not to mention they are overpriced

Great place! Amazing customer service I ordered the wrong exhaust and they were super quick and responsive about finding the right one for me, 10/10 I recommend Steven Davis for Buisness and professional skills, as well he has a lot of knowledge and people skills!!

I recently purchased a Bonneville T120 from Cycle City, Honolulu. AJ was extremely helpful, knowledgeable and professional. I can honestly say that out of the 5 motorcycles I have purchased over the years that this one was the most stress free I have experienced. I’d also like to acknowledge Mike in the Parts Department for getting me fitted out with a new helmet. His subject matter expertise, attention to detail and enthusiasm made me confident I made the right decision on my purchase.

Aj was really pleasant to work with and was able to get me onto a bike that still fitted what I wanted and within my budget when my original idea turned out not to fit my budget. Always get quality service from cycle city no matter what I go in for. I definitely recommend speaking to AJ for sales.

Awesome sales help in the parts department. Came in to purchase a helmet. He was busy but took the time to answer my question while he worked on another helmet. Fortunately the helmet I wanted was in stock and fit perfectly. He asked me to walk around with the helmet on for a few minutes to get a good feel for it. During covid-19 times all helmet sales are final... completely understandable. Great job guys, very happy with my helmet and the service.

Last week I came in with my wife looking for a bike for me and to answer some of her questions and Jimbo really hooked it up. He was super helpful and kept the process fun and light. Buying a bike a big decision and you want someone you can trust and informative who is gonna help you iron out all the details. Jimbo is your guy. All the dudes at cycle city are super helpful and kind. Mahalo, highly recommend. We will be back for sure!

Beautiful store, lots of bikes and great start-to-finish service

Love this place. Friendly and helpful people. They sell helmets, clothes, dirt bikes, motorcycles (HD, BMW, Suzuki, etc). Cool place to go just to admire the Harleys.

Recently took a short business trip to Oahu and wanted to maximize my ability to see the island. So glad I rented a Heritage Softail from Cycle City. The bike was perfect for this trip- the windscreen and locking bags really came in handy. The staff, especially Shanon, was extremely helpful in helping me pick a route to make sure I saw as much as possible in my short time on the island. Highlight: early morning ride to North Shore, where I had the beach all to myself. Only regret was not getting more pics!

Aj hurgo awesome service for my boys Honda 110 can’t wait for more bikes to come 🤙

I have owned 6 sport bikes and 1 enduro and sold them all. I went in today looking for a new bike.AJ HURGO was personable, friendly, mature and knowledgeable. There was no pressured sales tactics or anything. Just polite, calm and peaceful communication throughout. AJ HURGO knew his bikes! I walked out the door, got on my new MT-09 and rode it home two hours later!Awesome buying experience and I give AJ HURGO my strongest recommendation!

Picked up a new Vulcan S Cafe. Worked with AJ Hurgo and the whole process was smooth. Awesome salesman!

DEFINITELY AN AWESOME PLACE! If you are on Oahu and are looking for a motorcycle, make sure to come here and ask for Steven Davis! He is so friendly and knowledgable and will make sure to get you the very best deal on your new to! 10/10 in my book

Great customer service and proactive in providing feedback on different models. Shanon was a huge help providing info on shipping and other costs I didnt know before.

Great customer service from AJ. Went in there to purchase my first bike and he made it quick and easy. Definitely recommend!

I went in on a Saturday to buy my first sport bike and I was greeted by AJ Hurgo inside the store. We talked about what I was looking for and he gave me lots of great advice and ultimately helped me pick the bike I wanted. He was super helpful during the entire process and kept me updated the entire time. I just want to give a shoutout to AJ and the rest of the guys at Cycle City for being great with me and helping me join the community!

AJ Hurgo made my first motorcycle purchase smooth and fast. Thankful for the good service you provided. Ill be sending my friends and coworkers soon!!!! Definitely youre the man!!!!!

Just bought my first motorcycle from here and Primo Asis was a really big help in helping me pick the bike I really wanted. First time purchasing a bike and had a awesome experience here. Even wen primo wasn’t there Mike was a really big help as well. The whole staff there have the best customer service and they are so friendly. I’d recommend anyone to go there and see Primo if you are ready to purchase a motorcycle.

AJ was a HUGE help! We bought our first bike today, and he had a huge amount of patience with us. All the noob questions and going back and forth between 4 different bikes. He gave us all the insight we needed and some of his personal experiences which was huge. We ultimately decided on a dyna street bob, super happy. He made the whole experience very easy. Thank you AJ!

Good bikes just make sure y’all add about $1700 to the msrp because they taxing hard. Don’t look for any deals either.

Love this place! Awesome staff and customer service. Military members are especially welcomed. I just bought a bike here and had the most helpful and painless experience purchasing a vehicle. I want to single out one person in particular and that man is Rob. He had talked to me through the whole way and let me know what to expect. There were no surprises here, only with how knowledgeable and friendly he was. He matched me with the perfect bike and knew I would love it. Im a proud owner of a Harley Sportster. So, Rob heres to you and your magnificent beard. Thank you from the bottom of my heart. Youve shown me the light. Cheers, mate!

Bought a new bike. Tried to lowball them, but they said yep, we can do that. Makes me wonder if I over paid :(Steve was the sales manager I dealt with....he was great.I am only afraid of Cycle City because they are almost a monopoly. After I get my first Service I will know.

Had amazing experience beforeRecently called service department for appointment and a person named Zack answered the phoneWhile making appointments over the phone he had huge yawning couple times in my ear. Didn’t care much I guess, well would never buy another motorcycle here again. Sales are good but service... never experienced some phone call like thatIf you want experience that just call in the morning and request Zack he is the king of yawning

I purchased my first bike with AJ in 2019, who made the experience seamless and stress free. AJ offered a no BS buying experience, clearly laying out all the out the door fees and charges when buying my bike.Fast forward through 2020 and into 2021, I walked into cycle city, and to my surprise, AJ still remembered me from our last interaction and knew my purpose for being there was to purchase a Ducati (which we had discussed over a year ago when buying my first bike). As a person who values time management, yet again AJ made my buying experience quick and easy. From start to finish I had done all the paperwork and had the keys in hand to my dream bike in roughly 30 minutes. AJ was very up front and honest with all the purchasing options available to me, including financing and trade in value for my previous bike. Never once did I feel pressured into buying upgraded packages, tire protection or accessories for my bike, though they were offered tastefully, should I have been interested. Overall great customer service and personable interaction with AJ, and everyone else at CCH, including the parts department when placing an order for official ducati accessories.I look forward to doing business with them in the future!

I just purchased a blacked out 2018 Roadglide Special from Jimbo La Pierre at Cycle City Hawaii. He got me a great deal with zero BS. He was very accommodating and helped me through the process with alot of Aloha. Awesome local brada. Very knowledgeable and very helpful. I am greatful and blessed. Thank you so much. Best experience I have had at this location. If you need any assistance I highly recommend this salesman.

Rob is a guy you just know is going to get you on the right bike for you. Got me my first Harley in a decade. Knows his stuff and has a gift for bikes.

I purchased a 2019 Kawasaki Z650 from Jimbo back in 4/3/2019, which was eventually delivered to my house by Josh on 4/8/2019; both individuals were professionals and courteous. The bike was sold to me for about $9K, which was well within my budget (considering taxes, overhead, etc.), so I ended up paying in cash. At the time that I purchased my Z650, there were none on the floor, except for the ones that had been sold which were off-limits. So they had to assemble the Z650 that they have sitting in their warehouse.I initially went to Cycle City back in mid-January 2019 to inquire about the new Kawasaki Z400, the time that I also met Jimbo, unfortunately there were no Z400s available even to the point that I purchased the Z650. Salutations aside, Jimbo asked which type of riding will I be doing, to which I replied that I will be primarily be on the road. Jimbo then introduced me to multiple motorcycles that are for my intended & preferred use, however, it was the Z650 that caught my eye and were I eventually got to sit on. Jimbo informed me that Cycle City will cover the cost of an MSF course with the purchase of a bike, unfortunately I had already signed up & paid for an MSF course which I completed in early March 2019. Jimbo was courteous enough to not hassle me until I was ready to make the purchase, this I greatly appreciated; he followed up with via e-mail about one week after completing my MSF course, then finally made my purchase earlier this month. I have already referred Jimbo & Cycle City to my siblings who are interested in getting their motorcycles.

Purchased my first bike, 2006 Fatboy, from Kevin. The bike was older and had a service bulletin to upgrade the injectors. The G.M. Bill and Kevin were more than happy to ensure the bike got taken care of in service department. This is my first bike and first Harley and I would definitely recommend to anyone I work with in the military to go to Cycle City and see Kevin for their purchase of a bike. Thanks again for everything and I love the bike.

You guys got some beautiful stuff

I am extremely pleased with my experience here at Cycle City Hawaii. Bill Kato was very professional and courteous, willing to answer any questions or concerns I had in a timely manner. Ended up going with the 2021 BMW S1000RR and have ZERO regrets. Keep in mind though that if there is a recall on a brand new motorcycle that you purchase, the dealership is not allowed to release that motorcycle until a solution is established by the manufacturer. Fortunately, Bill has been touching base to keep me updated on the recall status and kept me on the loop in terms of timeline. Definitely would recommend going through Bill if youre thinking about purchasing a brand new or used motorcycle. Thanks!

Awesome experience with Cycle City. Rich was very helpful and made the process of buying my Harley extremely smooth and easy. Definitely recommend this place and look forward to working with them again in the future.

Purchasing a bike from Cycle City Hawaii was the most pleasant experience Ive had at any dealership, period! I was in the market for my first bike and wasnt sure what I wanted. Upon arrival I was greeted by a Rob who helped me along the entire process and had the patience to explain the differences of all the bikes so I had a good understanding what I was getting into and can make an informed decision on my purchase. I highly recommend to Rob to ANYONE going to Cycle City Hawaii. Rob wasnt the typical sales person you deal with just about everywhere else. Hes genuine and personable when working with you and youll leave there feeling confident on your purchase. The bike I decided to buy was sold right before I could sign paperwork. Rob was QUICK to rectify this! He worked with his team and they got me an identical bike from another dealership on the Big Island and had it shipped over within a few days. Rob, great job brother, keep doing good things.

I purchased a Yamaha MT-07 about 6 months ago, with the awesome help and assistance of the brand specialist/sales representative AJ Hurgo . While this review might be a little dated, I wanted to compliment Cycle City and AJ for the awesome in-depth knowledge, easy going process, and overall amazing experience of choosing a motorcycle and getting me back on the road again. If youre brand new to motorcycles or even an experienced rider, I would totally recommend going to Cycle City and especially recommend you to AJ. Hes a brilliant guy who knows the industry well and always answers questions/concerns in a way that leaves you feeling comfortable and confident in how Cycle City handles their business. Would give more stars if I could, check this place out, theyre awesome!-Christopher

Very Good staff, Approachable,i just got my handsome bike, MIKE DEPEW (Brand Specialist) assisted me to get my dream bike. He knows what to do and can tell you where you go if you have a problem regarding on financial. Best Specialist. Let him assist you and for sure youre not gonna dissapoint.

Thanks Steven Davis for the fast, great service! You made Christmas shopping very easy for us! Our son loves his klx110 dirt bike!!! We’ll be back for future purchases.

Great place to buy bikes & make new friends! Special Olympics Fund Raiser at the roof top of Cycle City!

Edit-I would like to apologize to cycle city for a 1 star review I gave about 3 weeks ago for an issue I was having with a used bike I bought couple of months ago. Was waiting for a part for nearly 2 months but failed to realize that the part was on back order because of reasons other than cycle city itself. But even if it wasn’t cycle city’s fault Kepa from sales/finance department contacted me even though he didn’t have to & arranged for me to get some sort of compensation at the end of that ordeal. Couple of days later I found on their website that they had a brand new bike that I always wanted & gave him a call to see if there was anything that could be done to get that bike with very minimal loss going into a trade in with the bike I purchased a couple of months ago. Kepa not only helped me get that brand new bike but was also very helpful through out the whole ordeal even when I know & he knows that he didn’t have to!. I really would like to Acknowledge Kepa for all the help & also reaching out to me even when the problem was out of his hands. Also for letting me know to contact him directly for future issues just to insure me that I will be taken care of. I would highly recommend friends & family to cycle city.

AJ Hurgo was great ! He was very nice, quick, answered all my questions ! The transaction was super smooth. Thank you !!

AJ HURGO is the man to see, best customer service and you never feel pressured or rushed. Mahalo again AJ! We’ll be seeing you in the future soon, Aloha🤙🏾

Had a really great experience at cycle city with a staff that went above and beyond to make a deal happen. Ronald Kopasz was specifically helpful and spent the time over a month to work with me and make sure I finally went home with the perfect bike! He made sure I was able to test ride the bike I was interested in and was never pushy to go forward with the sale. Ron was very patient dealing all the paperwork and trade details, and made sure I got the most for my trade. Ask for him when you go in, he will do the work to make a deal happen!

Aj was our salesman he did a really good job get us the quad we wanted also being from off island he made contact with me every step of the way definitely check him out. Mahalo & Aloha

Cycle City!!! Go talk to AJ!! awesome kawasaki dealership. Only place that had a klx300r in stock in the state. Im happy, and glad I made the call. Even the shipping was flawless made the next barge even the packing, strapping, and wrapping was impressive was like unwrapping a Christmas present. Brap brapp

The worst service department. Fails to communicate at a basic level.

It took a long time, but it was still good service. They completed my safety service and kept checking on me and giving me status updates. Sometimes good things take time and cost more. Out riding!!!

This place is a must see to get your Hawaii Harley everything. Go see if your visiting.

Just got my first bike from here, it’s been a blast riding. AJ helped me through the whole process and answered all my questions. Really nice to have a easy and great purchasing process. If you ever need to buy a bike, he’s the guy to talk too! He has a vast knowledge on motorcycles and riding, there was never something he didn’t know.

Very friendly and a nice selection.

I had the best experience with Rob!A few months ago, I came in looking to gain some information on what was a good fit for me for my first bike. Everyone in the shop was super helpful and patient and really knowledgable. I ended up buying a smaller cheaper bike to get comfortable, and now, feeling ready to upgrade, I went back for a second visit.ROB is the man! First of all, I am a girl who knows almost nothing about bikes and I certainly dont look the part of a motorcycle owner. I always am greeted with respect and friendliness at Cycle City. Rob let me and my other friend sit on all the bikes, he showed us other options, he gave us all the information we could possible need, he was friendly, patient, and supportive.I knew which bike I wanted to buy, but it was way out of my price range. Rob respected that, and continued to send me other options via text, ask me if I had questions, and follow up throughout the week. At no point did I feel like he was following up too much and I thought it was so great that he didnt try to push anything on me. I ended up with the beautiful Sportster 48 Special I wanted originally, Rob helped me feel like I deserved it and welcomed me to the Harley family. I appreciated working with someone who is passionate about Harley Davidson and motorcycles in general rather than someone who is so focused on sales. Go find this guy!

Dropped my street bob off at 8:30am for a safety check and 5,000 mile service. Called just after 2pm to see how it was going and was told it wasn’t ready but would be by 3:30. I also got told it would be washed. Well I didn’t get the bike till closer to 4 and it was dirtier than when I dropped it off in the morning. Dirt and water spots like it was ridden in the rain and never wiped down or cleaned. I washed it myself when I got home and if they couldn’t even clean the bike I was curious if they actually did the service. Oil looked good hence the 2 star rating. But it’s nuts that it took that long and that the bike was dirty upon pick up. Truth be told I didn’t notice at the time cuz I was sick of waiting and just wanted to get home. Otherwise I would have said something there. Very disappointing.

Go see Jimbo! I am new rider and I am 40. My wife and I were a bit nervous walking in and not knowing much about motorcycles. We wanted something we could both learn on and needed some real help and advice. Jimbo listened and understood. He is amazing and knows his bikes. We bought one last month and it was the best decision I have made in a long time. It is highly likely I will buy another bike while in Hawaii and even though the whole team there is friendly and knowledgeable I will only buy from Jimbo.Thanks!G B

I bought a Kawasaki Versys on October 23, 2018 from these guys. Great bike, but the rear blinker assemblies literally fell off 18 months later. There was supposed to be a recall for it. After two months of waiting for parts and back and forth phone calls, they insist that the recall work was completed on 28 October 2018 (after I already had the bike). Worst dealer experience ever!

Great service and even greater staff! AJ Hurgo, provided me with excellent support and information when purchasing a motorcycle from them! One of the best salesmen Ive encountered! Would absolutely buy from here again and they can count on my continued patronage as I will definitely come back for any maintance/bike service!!

Awesome and friendly staff

What an excellent experience this has been. Approximately 1-month ago I decided that it was time to get off the moped I had been driving for 8-months and transition to a more powerful ride. Cycle City was there to help. When I first entered the store I immediately noticed the kind staff who were very eager to help me. In particular, Rob Thomas, the sales rep who was my main contact throughout the entire purchasing process was always willing to work with me, no matter what my situation was. Rob was willing and able to answer all my questions and whenever I needed something was extremely quick to respond to me through text message. In addition, when it came to the final purchase Rob went above and beyond to ensure I not only left satisfied, but left with more value than I had originally would have had. My initial desired motorcycle was a Kawasaki Vulcan 900 Classic. Unfortunately, the bank Kawasaki was using would not approve me despite Rob’s continued efforts to attempt to persuade them that I was a great customer. At this point I was worried whether or not I would be able to come away with anything. But Rob didn’t give up, and checked with another bank for a different brand of motorcycles. After looking at several models, Rob offered me a 2014 Triumph Thunderbird Commander. Unfortunately, the bike was far over my price range. Rob then offered me an amazing deal, getting the bike as close to my budget as possible. When it was all said and done, I ended up with a bike far above any I had originally looked at, for a price that was only $30 a month more than my initial budget plan. If that wasn’t enough, Rob and the team at Cycle City gave me a generous discount to get the gear I needed to ensure my safety and comfort on my new bike. He even offered to deliver the bike to my address. If you are in the market for a new motorcycle, whether you are a veteran rider or a new guy like myself, Rob and the Cycle City team are more than willing to help, and I recommend Rob to anyone looking for a great motorcycle purchasing experience.