I never had any issues at this location but they seriously need to pay attention when slicing the bagels I was there at 6:30 this morning on November 1st and I open my box to see 3 of my Bagels sliced like this.... picture attached

Today on 10.07.2021 at 8:30 I came to store to buy two cups of latte, paid with card. I waited for 25 minutes, and the lady at the counter keep serving people who was behind me. At 8:55, I begin getting late for work and I complained, then she gave me 1 cup of latte instead of two and walked away. When I said that I have two she ignored me, so I went to the counter and requested a refund, she said ok and took my receipt with the amount I paid. But she refunded cash to me without tips. I asked her why she refunded not a full amount, she get angry and threw my tip to me like I was begging for it.I walked away from the store, without a coffee and with humiliated feeling like I did something wrong.I dont know ladys name, but everyone in the store witnessed this situation, so you have to know that this attitude is wrong, disrespectful and irresponsible!Its really disappointing and gives very bad name to this brand. I will not go to this store again.

The food and drinks are ABSOLUTELY DELICIOUS! I cant recommend their food enough, and the staff are always helpful as well! My grandparents always loved to come there, and the staff were especially helpful and compassionate, especially after both of their mobility became limited. Ordering by the app gives you a free coffee, and the rewards program is great too!Manager Jose was especially hospitable and helpful in my visit yesterday. The prices are reasonable too!

I’ve been a customer for 5 months now and I’ve noticed that there is new management and staff. I have no complaints about the store manager, she’s very helpful. On the other hand the staff is not as friendly as the old crew from before. I recently went in to place an order around 7am and one of the young ladies upfront was extremely rude. She hesitated to give me her name when I asked, then said it was Jessica. I canceled my order after receiving such poor customer service and haven’t gone back since. I really hope this store manager hires better employees.

Food was fresh and the service was fast and wonderful

I had not been to Einstein Bagels in a while, and I must say it was a big disappointment.The lady taking the orders sounded, and looked, like she was bothered. Very poor attitude.They got my order wrong and when I went back, they refunded only 1 of the items.I brought back the twice-baked hashbrowns, one upon a time delicious, and showed them they were not cooked all the way and they were sticking to the wrapping, making it impossible to eat. Again, they did not even offer an apology.

Delicious bagels. Love coming here. The food is tasty and the customer service is great

Simply the best deli ever and the greatest breakfast sandwiches. I love Monique, Jessica & Jose (THANK YOU) everyone is so nice minus semi polite Keianna she needs to do better. Needless to say I will still be returning to Einstein’s Bagel for my regular.

Friendly staff make a great nova lox lunch with wonderful assortment of bagel.Seating indoor and outdoor. Lots of parkingClean facilitiesGets a bit busy around lunchRecommend at breakfast especially

Make sure you guys clean the drink machines especially the nozzles nightly. A dead fruit fly dispensed into my water

Clerk forgot my coffee order and cup. Only one blend of coffee left. All creamers empty. Manager and clerk unresponsive. 10 mins later still no cream. I would rather visit a leper colony than patronize this joint again.

One of my favorite regular breakfast spots.

Bathroom was filthy with paper towels all over everything. Bagel was burned. Staff was overworked.

Came in about 30mns before closing and the staff shot me some dirty looks. Ordered my bagel, they didnt have plain so the employee asked their coworker in an annoyed voice to get my bagel preference. The bagel was decent. At 1:58 a young lady came up to me and rudely told me they were closed in a rush to kick everyone out. Bad manners all the way around the staff wont be coming back.

Our almost every day Breakfast ...😍💝🙏Thanks excellent; people, food drinks fresh made bake love it.

Great bagels, nice staff. Six cheese bagels are a must try!

If I could give zero I would ! the place is dirty the service is awful, don’t go there

Bagels are good, but employees can be friendlier.

Great place excellent bagels

1st visit Manager Jose was EGGSCELLENT in helping navigating funk in app & made sure my order/deal & Mocha Hot were perfect!Favorable Bagel Stop Einstein Bros.

MOST PATHETIC SERVICE EVER!!! HOW DO YOU RUN OUT OF PLAIN BAGELS AT 11 AM?!?!?!?! THEN AUTOMATICALLY THINK I WANT AN ASIAGO?!?!?! WANT YOUR MONEY BACK??? GO ONLINE!!! BROOKLYN WATER BAGEL DESTROYS THIS DUMP!

Fine. Ok. Thee egg sandwich needed some butter or c cheese on it .. Thee ice tea had no 🍋 lemon or lime was missed. Clean place..

Employee Katherine messed up my order. So chaotic and can’t hear a word employees say

I used to love the cinnamon walnut streudel until last week. When i got one i noticed they were smaller, had less icing, and NO walnuts. I went in & asked if they stopped putting walnuts. He said yes because theyre hard to get. Same price tho. Same name, but, no walnuts. No more for me.

This location is ok, I would give a higher rating but the staff always seem like there not in a good mood. Not friendly at all. They don’t put good effort in making the food. Sometimes The service is fast and the restaurant is clean. they run out of different types of bagels so there is not much at times to choose from. There is never a long line and there restaurant is clean. There coffee is not worth the hype. But there lemonade is pretty good.

I love the bagels and coffee from here but gave 2 stars because this location is seriously understaffed. I have been late for work various times because every single time they take about 10-15 minutes to complete an order that should only take 5 minutes or less. Dont get me wrong the staff is great and polite but the time they take making the orders is a huge downside.

They work super slow

The bagels here are very fresh. As are all coffees. Great location. Service was good. It is also very clean and organized. Not only do they have dining inside, but they have seating outside too. This Einsteins is quite busy, so the extra seating outside really helps. I wish they were open a little later too...but..

Very friendly staff and quick service

Although the food is good the establishment itself needs a lot of work. The smell is not pleasent when you walk in and its not very clean. Also the staff is incredibly slow. They take their time and talk amongst each other while there are customers waiting. It took 20 minutes just to receive one food item. Its a shame that the staff is very lazy because the food is good. But their actions make customers not Want to come back.

Rude employees very disappointed

Quick and friendly service

Tried the new crispy chicken and tater breakfast sandwich. It was good. I hope they keep these new flavors for awhile so l can try the other 3 too. They have a girl there that was very helpful but her name l did not get and the only name on receipt is mine in 2 places. Same name? Dont know but she was friendly and quick.

This is my go-to spot for real coffee. The aroma of the Vanilla Hazelnut coffee alone is enough to get you hooked. Hollywood location is by far one of the most friendliest and efficient Einsteins Ive ever been to.

Good place to have business morning breakfast meetings. We were able to sit a group of six outside comfortably. The prices are reasonable. The coffee is decent. The sandwiches are good. They make juices from concentrate. Staff is friendly.

Such rude women behind the counter making the sandwiches. They are bullies, plain and simple. Ignore you when you are telling them how you want your sandwich, then talk badly about you to each other and any other staff member that passes by as if you are not there. But they know youre there and want you to hear it. Then they get the order wrong because they dont listen and act as if its your fault. I used to come here because the food is good and I am able to supposedly order it the way I want, but thats not really true. These women are just awful and should not be dealing with the public. I wont come back, thats one piece of at least once a week business you have lost.UPDATE - I want to make sure that anyone that reads these reviews knows that the feedback from the store replying to the comments means nothing. When I called, as they asked me to do in the feedback, they just make you repeat the same thing you posted online and thats it. From reading past reviews, it looks like they have been having bad service for months and apparently dont care enough to do anything about it.

Went early in the morning....was in and out

This is the biggest and best Einstein Bros Bagels Ive been in. They have all of your favorites and more! The selection is great on the menu and the breads. Very effective and quick operational process of checking out customers and receiving orders. The representative that made my order, however, confused the standard Lox bagel menu item with the new California Lox that I had desired.

Great place to grab a coffee! Customer service is excellent! There are many menu items that are vegan friendly.

This place is hit or miss, i guess depending on the manager on shift.went the other day and the cashier totally ignore the line and took someone that had just came in a cut in front

Bagels are always great. I love this place for breakfast or light lunch. Just wish they were open later.

I love it

The staff is very friendly, good bagels. New Remodeling and seating, sucks. Most likely will not go back and and been a customer at this location for years. Back when offerdahls took away the cranberry bagel I stop coming for about 4 years because they didnt care, that is corporate. People dont always want to sit with someone now youre forced to do that. Limited seating. As I said earlier it sucks.Also know Autumn coffee blend this year. No half and half large container, small creamers.👎👎👎 again I want to say the staff is great. Owner could care less.

Fairly clean.staff was friendly and helpful. Service was faster than I remember. My coffee and bagel was fresh! They have outside seating as well. I did not utilize the restroom, except I will next time. January 28th 2018, service was slow and back to what I remember visiting.

Great food, price but good and they open early

Real good bagels. I like that the bagels do not taste as sweet as other bagel shops. I didnt have the bagel with lox and cream cheese, but apparently, its very popular. Everyone around us had lox on their bagel. Good coffee too.

Friendly service. I give props to the girl at the register on Saturday morning. It tends to get busy but they are always nice and nothing like a nice attitude to start the morning.

Slow, slow, slow... 37 minutes to get a bagel with cream cheese and cup of coffee. The last 3 times I went it’s been really slow. I guess if you are retired or have nothing to do then this would not bother you. Also, the bottomless coffee - haha. Can’t refill a coffee is there is none. 1 cup and done.

I read other reviews complaining about the staff. I had a great experience today, Wednesday 1pm. the staff members were attentive and nice. My bagel was delicious, the restroom was clean.

Did not add all the requested ingredients

In past, this particular bagel shop was always unorganized. And at a recent visit, the cash registers were offline. Although the manger did try to assist the cashiers, there was no communication or timeline of the fix articulated to customers. Communication is key.I ended up asking for a scrap piece of paper and pen and proceeded to calculate what I wanted to order and the cost including tax. Luckily, I had the right amount of cash in my wallet for a bagel w/ cream cheese and a lemonade. The manager was willing to take my cash payment and the girls preparing the orders were VERY observant, alert, and had my order ready by the time the cashier took payment.My only suggestion would be to have (1) some type of protocol in place in the event your cash register systems are down, and (2) communicate with waiting customers what is taking place and any accommodations you are willing to welcome (i.e. cash payment only, etc)

Great place for breakfast and lunch. Great coffee as well with friendly service.

Bagels and coffee were excellent. Service was very friendly. I will be returning to this location again.

I know this place is good but they have to find a way to reduce lines

Great and friendly service

Great customer service.

This has always been one of my favorite places to eat.. day, friendly and knowledgeable staff

I had a croissant with ham egg and cheese. It was really good and filling. Who knew? 😋

Best bagels in town

I love the different variety of bagels they have they have Gourmet Bagels like a pretzel bagel or sun-dried tomato bagel I like trying different the different varieties of the time and they have cream cheese spreads like salmon spread veggie spread that are so good I like the Lox Bagel also thats really delicious they have very good pastries to coffee is not bad I had a cappuccino one day but I didnt enjoy it

Walked in on a Wednesday morning, excited to eat a bacon egg and cheese bagel with a bottle of water. Turns out they didnt have water. Like really? You guys dont have water? Anyways, we waited for our 2 bagels for about 16 mins and they werent busy at all. BUT what disappointed me the most is that i asked for hot sauce and they also didnt have it. If a place doesnt have water and hot sauce its a no go for me. Despite all the madness, i enjoyed my bagel.

It really is a pleasure to walk in to this location and see Abe Lincoln working behind the counter; well, its someone who looks like him anyway. All of the staff perform their jobs well even when faced with a long line out the front door. The bagels are excellent and the prices are very reasonable.

I love the bagels here. They are fresh and taste delicious. They dont take long to give you your order once its placed.

Coffee and Bagels... quick and can never go wrong.

Zero stars. So unorganized and they arent even busy. The fridge is empty of most drinks, they were taking orders from people that were in line behind us. Then 5 orders came out before our order. Literally 15 minutes before a simple egg sandwich and avocado toast came out. Then it was totally wrong. Only to be made wrong again. They should wipe out the entire staff and hire new people. When my husband told the girl it was wrong she said shes done for today and had enough.

Very good and all fresh made. Can be a long wait at busy time.

Friendly staff, clean and quiet in the late afternoon. Wish they put more lox and tomato on the bagel sandwich like they do at other Einstein bagel locations. Not sure if this location is franchised.

Poor customer service. Will not come back

They have new coffee. Caribou Coffee!!!! May just have to go there more often. Love it!

Went into this location at 1pm on a Sunday and asked for 3 different bagels that they ran out of. Cashier laughed while explaining why they ran out because they were getting ready to close... I than replied to the cashier..but you close at 3pm. I was really disappointed because when I walk into a bagel place I expect them to have bagels. This was not a happy experience for me or the customers coming in after me.. please do better with your inventory.

Good bagels but wish they have salted ones.

Delicious bagels and great coffee all in one place if I could give it 10 Stars I would

Nice bagel and coffee very tasty food.

I love the bagels here. When you order a farmhouse from this specific location, the register is set to default on 2 eggs so if you dont catch this you will be charged accordingly. Im not sure if they do this with other products due to me getting the same items almost every time I go. I just stopped into the Miramar location and ordered a farm house. It was just one egg they charged me for and didnt ask If I wanted to add a second egg.

Awful, I waited in a random line for 5 minutes and when it came my turn I was directed to another line(correct line) that had 6+ people also waiting so I left. A week prior I ordered a plain bagel with cream cheese toasted(pretty easy) and it was totally wrong, when I called 3 times no answer.

The wait seems to be getting longer and longer. They always run out of the particular bagels for the sandwiches. I go every weekend, but that will be changing because its become too much of a hassle. The people are nice though.

Varied selection of bagels, surprisingly good coffee! Very clean & friendly atmosphere.

Great bagels and food. Also have lots of bagel toppings too.

Almost every day here for Our breakfast in the rush...Love always GOOD!!!

Every time we come here they mess up our order and when we ask them to correct it they are rude about it. This place needs an actual manager and staff that is trained. We wont be spending our money here anymore.

Friendly and fast staff, good bagels (dah), clean place.

I love this place good food nice environment.

Extremely long wait time but friendly service.

This is the best Einstein. People are always friedly and food is a constant. Meaning its always made the same consistency including the tea.

Had a toasted sesame seed bagel with PB, not the best, next time back to cream cheese. Good coffee

Great staff, great food. General manager Jose is a great guy!

Slow service.Average breakfast sandwiches.Brookland Water Begel on Stirling Street is much better

Great customer service and the breakfast sandwiches are delicious! 😊

I love their bagels and cream cheese.

Went there this past Sunday. 2nd time at this location. They are EXTREMELY cheap on the toppings. Ordered 2 bagels with lox. The cream cheese was a smear, the tomato slice was about 1/8 thick and covered approximately 1/3 of the bagel. They give you a pre-portioned 2 ounce slice of salmon. Obviously this owner does not understand that if you want to retain customers at least attempt to provide them with some value for their money. Will NEVER go back to this location.

Food is fine, staff is friendly but they take too long to fill orders.

Einstein Brothers hit one out of the park when they came up with their formula what are breaded compared to some of the others not to mention any names but they are one of the fast drawing priceless I expect Martha pop up throughout the TV country

Wonderful service ... I love this place.

Fast reliable service. Great food

Once again another issue at this Einstein. Ordered two simple items and one of the items was made WRONG. Last time I had a coupon from a fundraiser I wanted to use that said I could use it at this location and was told I could not use it. Very unhappy with this place.

Crowded, early morning sun bakes into the store, coffee is lackluster and theres little seating. But the bagels are tasty!

POSTING FOR A FRIEND: THE MOST DISGUSTING LACK OF SERVICE, RUDE HORRIBLE LAZY MEAN NASTY WORKERS WHO SNAP AT CUSTOMERS AND GET ORDERS WRONG MAKE NO EYE CONTACT. 7 WORKERS BEHIND COUNTER COULD NOT EVEN ACKNOWLEDGE NOR MAKE EYE CONTACT WITH CUSTOMERS. SAW PEOPLE WALK OUT, NO ONE CARES, AN EMBARRASMENT OF LACK OF SERVICE

Go anywhere else. Unless your desperate. Slow, unorganized, dirty. It’s almost empty during lunch hour which should be unusual.

Great bagels but service is sooooooo slow.

Always love getting breakfast here