Best pricing I could find on a Goodman split 5ton. Shipped quickly. FedEx lost part of shipment. AC Outlet was diligent in communicating to FedEx and the missing condenser was quickly found and delivered.Overall great service and great pricing.Even the installers that put in system were surprised when I told them the cost of the system.Would not hesitate to recommend to anyone.

Middle of summer... just need a new contactor...Sorry were not selling parts right now...zero stars!!

The company will take your money only to inform you hours later that they do not have what you ordered in stock. the items I ordered are still listed as in stock the their website over a week later. however they just informed me that they are no longer able to acquire those items.I was forced to buy a more expensive unit and when it arrived they shipped me the wrong items. After returning the incorrect items they have not provided me any information on when I can expect the correct ones. they are refusing to talk to me over the phone because only sales are handled over the phone you have to use email for claims. they never provided me with a proper receipt so I can only guess at how much money to dispute on my credit card. horrible experience!---If it is truly the case that you do not decline to support claims over the phone I suggest you educate your staff better on that policy. Further I was not even able to get them to tell me what I paid for the units as the recipe you provided did not even list the correct parts.I had to just assume how much money to dispute on my credit card. You might want to reach out to me if you want that resolved.Further more your staff claimed that they verified all of my order was in your warehouse before I even oked the order.You seem to have the idea that this has not been an on going issue. I have reach out to your claims department several times.

They used to have a good customer service, Not any more.Ms. Justin and Mr. Jonathan provide a very poor customer service, we request to speak to their supervisor but they refused, They leave us waiting on the phone and then hang up.

DO NOT BUY ANYTHING FROM THIS COMPANY! They do not care about you or your situation. Bought a furnace 5 yrs ago. Needs warranty support. They now no longer sell my product and have shuffled me off to the manufacturer. Its 39 degrees here and they have stopped responding to my notes. SD, thanks for giving zero cares!! Spend the extra cash and buy from someone wholl be there when you need them. This is awful customer service and AC Oulet and their warranty team should be held accountable for the negligence.Update: I received my warranty part roughly 45 days after starting the Warranty process. Thanks.BTW - Marlees deserves a shout-out.

They did not have the simple solution for just a longer size standard hose needed.but they were interested and kind as far as customer service was concerned.

Incredible service, great personal attention even during a pandemic, these guys delivered.

After refuse to ship the item they propose to cancel my order without to inform me that they charge a 5% fee for any canceled order no mater whos fault is it.Please stay away from those crocks.Illegal practices here.

The AC Outlet is Great. Fast delivery, great products. Super happy!

False statements and non-performance.I received a damaged gas furnace (amongst 3 items ordered), contacted co. and they requested photos of damage, then instructed me to repackage, send photos of the new packaging, and a shipping label would be e-mailed. 3 e mails, two calls and 7 days later and I am being ignored. Lost time, money and an angry tenant.

Great service and close to my home thats the best

HARSH RETURN POLICY.Purchased Gas Furnace on credit card $879.Cancelled this order on the day it was picked up by FED.EX at AC outlet FL warehouse...never left FLI was charged full shipping costs to Connecticut and return + 10% restocking fee.We are out a total of $483.35SHAMEFUL