We bought our spa from Doug 3 years ago and we are enjoying it. He was great and knowledgeable about their products. He is so professional from the time we bought our spa to the time he delivered and set it up. He has an excellent customer service and one of the few that takes care of his customer above and beyond. And just recently, we needed to replace a blower and with just a short notice, doug came in to help and replaced it for free because we have a good warranty that comes with the product. We highly recommend this company, doug doesnt only sell great products but also gave us the best customer care.

I spoke with Doug owner who gave me a contact to help move my hot tub. They came and did a good job but lost their tool and did not place my door back correctly (I found and have their tool). When Doug came back for quote to install electrical he saw and stated he would also fix. Doug told us he would be here on Sat. On Friday he showed up to my house because he did not have my number, stated Sat was going to be to hot so would need to come Sunday early 8:30. It is 9:17 Sunday he has not return my call or voicemail. I expressed to him I had plans and would change them to get this done; he could have at least called to say he is not doing the job. Peoples time are precious and also this hot tub was to help my fibromyalgia, thanks Doug for someone in business as long as you state, this is not good business. Now to find someone who will actually do the job.

Great to deal with. Delivered on time stayed till it was set up, filled with water. He explained everything and made sure we fully understood everything.

James Carmany with Aquatics Spa of Hilton Head delivered truly exceptional service not often found any more these days. Starting with simple things like communication from scheduling confirmation and pre-arrival calls, to a job completion demo video message to coming prepared with parts for the unexpected – I couldn’t be more pleased. His entire process is aimed to understand the concern, confirm the problem without completing lengthy repairs that don’t resolve the problem and is quick to offer additional maintenance options to prevent unnecessary future issues. A simple circular pump job quickly turned into some challenges, from poorly internal placed mechanics to the difficult to access recessed tub location, he never complained and got the job done with no plumbing cuts, leaving it great shape for the future. Thanks James – I enjoyed your knowledge and craftsmanship. Lars

Where do I start? This place is simple amazing! Doug (owner) took the time to explain all the amazing features about the hot tub. We have owned a hot tub before and had issues with it. I wasnt going to make the same mistake twice. I did my research online before coming into the store so I was prepared. We also went to a few other local Spa stores and I am glad we bought from Doug.One of the things we learned (which I personally experienced with my old tub) was about spray foam insulation. Most manufactures, including the other local spa stores praised full foam insulation!!! My old tub had spray foam so I was familiar with this process. Spray foam may insulate well, however they dont tell you that if you have a leak or a problem they are practically unserviceable!! What we loved about Dougs Spas is that they used a full metal frame (no wood) and a fully molded plastic pan underneath the spa. They also use this removable insulation blanket that goes around the tub, which can be completely removed, if it ever needs service.My old spa was only 6 years old and developed a slow leak, soaking all the spray foam inside, which caused the wood frame to rot out. We didnt notice it at first and ultimately it was not worth fixing and had to cut it up!!. Dont make the mistake we did and buy a spray foam tub!! Bad idea!If you really want the best hot tub on the market for a fair price, go see Doug! Of the many models he had to choose from, we decided on the American Whirlpool 471 model. Absolutely love the Therapy Jetting!! Never felt anything like it before.

My husband and I had been to several dealers in Jacksonville but are so glad we decided to go with Aquatic Spas! Doug was great to work with and went above and beyond for us. We love our new hot tub and would definitely recommend them to others!

Doug is amazing! I bought one for me and one for my aging grandmother and we both love it! He is extremely helpful and knowledgeable. And anytime I have a questions he answers his calls at any hour. I have already recommended aquatic to my neighbors. I’d give ten out of ten if I could!

We went Hot Tub Shopping last week and Aquatic Spa was the 1st place that we stopped. Doug (the owner) was extremely friendly and knowledgeable. There was no hard sell, but a lot of good information. We left and returned after shopping 4 other stores to buy a gorgeous Hot Tub at a very good price. Although we did find less expensive you get what you pay for. QUALITY. Hot Tub was delivered as promised yesterday. I highly recommend Aquatic Spa for their professionalism and service!!! He does offer Hot Tubs in a wide range of prices also.

Went in for spa supplies. Great customer support and reasonably priced.

Highly recommend! Prior to going to Aquatic, we went to another local dealer and we’re dismayed. We walked into Aquatic Spas and knew right away that we were going to buy a spa there. Doug was not sales-pitchy and was also very professional. He knows his product, the electrical requirements, and the installation was perfect! We now have a great quality spa. Definitely a 10 out of 10 and five-star experience.

Aquatic Spa sold us our new hot tub. It was a perfect experience from start to finish. Doug told us the price included everything and it did that and more. Delivered on time, set up was flawless. Doug educated us and provided absolutely everything we needed or wanted. The tub is amazing and I couldn’t recommend this company more.

Owner was great about answering all of my questions and sharing his knowledge.

Ditto on the review posted. Doug has the best quality hot tubs at a good price. Outstanding customer service....he helps you make the right choice for you and doesnt try to push you to buy. We are thrilled with our purchase and definitely encourage anyone considering a hot tub to shop around and NOT purchase one until you visit Doug at Aquatic Spas.....then you will see what we are talking about. Thanks Doug........we are thrilled with my Mothers Day present!

Great experience. Fast, no hassle and understood what I was looking for. Bought and delivered promptly. Haven’t tried it yet but the service was enough to rate this a five star transaction. Great job!

Huge Disappointment. I had 30 contractors working on my new house in Deland and Doug with Aquatic Spas was my biggest disappointment costing me time and money.

Place wanted me to put down deposit and wait 10 months for hot tub. I bought 1 elsewhere and its already set up and using it.

Terrible customer service. Extremely Slow to return calls.

I called about repairing or replacing my hot tub cover for Hot Springs Jetsetter. First, they never returned my initial call. Secondly, when I did reach someone, he could not have cared less about my issue. Gave no advise on where I might find assistance. His only comment was the he was not interested in anything Hot Springs.

Great experience and we love our hot tub. Getting way more use out of it than we thought we would. Good purchase from a good company. Highly recommend.

Excellent service, very knowledgeable and friendly. Doug has handled every issue Ive ever had, and he always goes above and beyond. Highly recommend!!

This place has great customer service and they stand behind there quality spas. Thank you for the great experience.

Doug is amazing!!!! So glad I did my research before hand. One stop shopping!!! With awesome service and delivery!!! If you are looking for quality products and service, I highly recommend seeing Doug at Aquatic pools and spas in Holly Hill, FL.

What a great Spa store! Doug is very knowledgeable and friendly. If your in need of a Hot Tub, Parts or Chemicals, Aquatic Spas Of Florida is the spot.

Great service and prices for a great hot tub. Always willing to work with you on choosing the best hot tub for you.

Love our hot tub! Owner was great to work with! Highly recommend!

Friendly and helpful, excellent service.

Not very nice :( shame on you why you treat customer that way :(