We purchased our Cadillac SRX 4 from Crown Motors at the end of August this year. We came on a Saturday and were traveling from 2hrs away to come look at the car. Due to construction on the highway, we arrived 5 minutes prior to end of business hours for them that day. Despite this, they had the car front and center, waiting for a test drive. Their entire crew worked WELL over hours to see us drive off in our new car that day. They were friendly, extremely helpful and were more than willing to go above and beyond. We love our new car and would definitely make the 2hr drive again to give them our business. Thank you Crown Motors!!!!

I had an amazing purchase experience with Marissa Castillo and Taylor Hopkins. The transaction for my new car was absolutely seamless and in my mind quicker than Carvana (I especially told them and made this clear). Application for finance and overall customer service was top notch and far superior to any dealer I have done business with in the past. I recommend Crown to all looking for a great deal, customer service, and vehicle delivery.

I recently went to this location to purchase my very first car. This process was very new to me, so I was very nervous because it is a huge financial decision to make. All of the staff was extremely nice and I was fortunate enough to have Obed to help me test drive and go over the different cars I was interested in. Obed was very informative and fair when purchasing a car. I had a great experience and I highly recommend Crown Motors for your next car purchase. Very professional and welcoming!!

Thank you Jeremy in parts for your outstanding customer service on Saturday 9/25. I appreciate your time, explanations and going above and beyond. Also thank you to new guy Tim in service! Keep up the great work and positive attitude!

Excellent service, very knowledgable, I received exactly what I asked for. Craig and Taylor are an excellent team!

Purchasing a used vehicle from Crown Motors was a pleasurable experience. They have perfectly balanced today’s internet shopping with maintaining personal interaction. The historical used car salesman does not live here. Obed was available on our arrival. Quickly set us up for test drive and then listened to my concerns. After making decision to purchase he ensured that all concerns were addressed and resolved. Communication through the process was prompt and appropriate. Obed and team did a great job and I look forward to making future purchases at Crown for the pure reason of the value Crown placed on customer service!

Really great service! Nice waiting room where you can watch the service team work on your car, and they give it a wash for free.I especially appreciate the service checklist they go over every time, helps me keep an eye on things like battery level and tire wear.Big props to my service advisor Marcus and the team.

Marissa C. was the salesperson I worked with over the phone. I found the car that I wanted and being 3 hours away, she verified all the information that was provided online, even went to the car and checked specific features for me. I was confident that she was giving me accurate information. I drove the 3 hours this morning to purchase the car and it was even better in person! I worked with several dealerships before searching out of state and I am so glad I did! Crown Motors and Marissa made my car buying experience a fantastic one! I was able to do most everything by phone and email and just sign papers when I got there. The dealership is clean and everyone is SUPER friendly! I highly recommend Crown Motors and make sure you work with Marissa C! She is quick, responsive and if she doesnt know the answer, she gets it for you! Thank you Marissa for an excellent buying experience! The 3 hour drive was worth it!

I had an excellent experience with Erik Lee at Crown Motors. He made the buying process very smooth and easy, and is a super friendly guy. The communication was great prior to arrival, and the dealership as a whole was very accommodating. I would definitely recommend Erik if you’re in the market for a new or used vehicle - he’ll take good care of you. Taylor, the Business Manager, was also great to work with for the financing aspect. Thanks, guys!

Trevor W. helped me find the perfect used CX-5 that worked for me. I never felt pressured with him and he was able to work with his manager to get me behind the wheel at a price that was within my budget. If you want a good experience buying a car, look no further than Trevor at Crown Motors. Also, shout out to Mike in financing, who walked me through each and every step of that process. Thank you gentlemen!

I recently purchased a new car from this dealership. All of my transactions were handled quickly from being greeted by the salesman, to a quick assessment of my trade in, to an efficient handling of the sale. Chase C. was my salesman. Chase was easy to deal with and knowledgeable. After the transaction was finished, he patiently walked me through the many settings on my new car. Thanks Chase.

Excellent pricing compared to other dealerships, fast communication and friendly people. The salesman really took the time explaining how to work everything on the new vehicle. I will definitely come back here when I purchase a new truck in a couple of years.

Just went in for a tire rotation and oil change. The gentleman that checked my car in was very friendly. They had a nice lounge they let me use while waiting. I grabbed a complimentary coffee and it was still hot by the time they finished up on my vehicle, very quick!

My first visit with this dealership was terrible. I went in for an oil change and tire rotation. I know sometimes dealerships can get backed up, but I had an appointment and still waited almost 2 hours. I was the last in the lobby, with people coming in after me, leaving first. The very next day, driving my vehicle again after the oil change, I had a puddle of oil in my garage. I called the dealership and they told me to visit a specific manager anytime after 2 to take a look. I came in after work (after 2) as instructed, and that specific manager was gone. I almost wasnt able to have anybody look at my car, thankfully a technician was still on sight. I waited another hour, for a simple check under the car and explanation why oil was dripping after my oil change. The explanation was that the employee(s) working on my vehicle left a mess of oil under my car and oil was everywhere, causing the spot in our garage. I guess I honestly expected a little more than just a verbal apology. My husband has asked for the manager to give us a call when he was back in. Never heard from him. I paid full price for a half done job, oil left everywhere, and now an oil puddle I need to deal with in our garage. Let alone, extra time to drive back to the dealership twice and wait another hour for their sloppy job. Will not be visiting again.

Ive had THREE great experiences with Crown Motors this year alone. My husband purchased a Cadillac CTS from them in February, my place of business purchased a Chrysler Pacifica in April, and now I just got my Hyundai Santa Fe last week!! The last two experiences were with Troy Dewys and I cant say enough good things about him! Hes super knowledgeable, not pushy at all, and he WILL help you find your dream car. I never would have tried a Santa Fe without him suggesting it and now Im in LOVE with my new car. Go see him- even in this crazy used car climate, he will find you a new ride in your budget!!!

What a great used car buying experience! After finding the perfect Escalade on AutoTrader, I made my visit up to Crown Motors for a test drive. Obed got me driving the car right away and promptly had my trade appraised. We talked through some considerations and agreed on terms. Obed and the Parts Dept were able to work some magic and get needed roof rack parts much quicker than originally expected and installed before i picked up the car two days later! Closing on the car was seamless and the detailing was perfect. An overall easy and low stress experience with quick turnaround, thanks Obed!

We had a quick, efficient, and pleasant experience! We called ahead and they had the car clean, staged indoors, and ready for a test drive when I arrived. Marissa Castillo was warm, friendly, and knowledgeable. It was a not pushy or pressure-inducing transaction. Marissa did explain the additional upsell offers that I did decline without any pushback. She got the paperwork done quickly and my entire process (walking in, test drive, purchase paperwork) was done in under 2 hours - including my 2 young children in tow. A few small things needed to be addressed which she scheduled promptly and communicated clearly and often with me about. Would highly recommend her and Crown!

I had a great experience working with Obed. He made it comfortable to test drive multiple cars while I figured out what I wanted. Once I had decided, Obed worked with me to get the best terms for my situation. I also appreciate his teammates, who helped with a coupler of questions even though it wasnt their sale. I absolutely recommend working with Obed and the team.

Great experience at Crown Motors, Marissa helped me from beginning to end of the purchasing, she made sure we had everything to move forward and get our vehicle. Great costumer service and Comunication skills, very pleasant atmosphere at Crown Motors.Thank you Marissa.

We recently purchased a vehicle, and worked with Obie. He patiently answered all our questions & followed through on outstanding issues prior to pickup. We felt he was honest & knowledge, I wouldn’t hesitate to work with him again.

The entire team at Crown Motors was easy to deal with. I am an out of town buyer, and they quickly got me photos and video of the car. I started talking to them on Monday about a car on their lot, and it was delivered to me on Wednesday in St. Louis, MO. Great experience, highly recommend. Our son loves the car BTW.

Ill be honest, I do not enjoy car shopping due to some previous experiences; however, Marissa made our experience wonderful. She was kind, informative, and very responsive. We had visited many dealerships prior to coming to Crown Motors, and Marissa was the first person to suggest trading in our lease, which ended up benefitting us greatly. When doing our financing, KC was great to work with! Every person we encountered at Crown was helpful, kind, and did not make us feel pressured or uncomfortable at all. We look forward to working with Marissa and Crown Motors again in the future!

A super effective team from sales to manager to financial guy… all are professional and technical to help me close the deal online and car was delivered to my door in one day! 2 old gentleman drove 3.5 hours from Holland Mi to my place Toledo Ohio!

Eric at Crown gave me all the options on my Buick purchase and I was able to select the one that best fit my needs. Less than one hour later I was driving away with my new vehicle.

The team at Crown was great to work with and made the purchase of our van easy and hassle-free.

Purchased a used Jeep Grand Cherokee Overland from Crown Motors and realized there were a few issues with the vehicle. They worked with me on the repairs and offered a loaner while the repairs were being worked on. Very pleased that Crown ensured my satisfaction.

Excellent experience buying a car from Crown! Obed helped us, and we highly recommend working with him. He was honest and helpful. No high pressure, answered all our questions, and followed through with all he promised. (And we are very pleased with our Honda!)

L have always appreciated the help we have had from Craig Baas at your business when we purchased our last three cars from him. He is always very pleasant and helpful. Your car service has always been helpful too.

Everyone I interacted with was very friendly. James has great communication and made sure to keep in contact with me throughout the entire experience.

Fast, friendly service. No pushy upsell.

My family has worked with Rod from Crown Motors for 20+ years. He is direct, trustworthy, and makes buying a car very low pressure. We love our new Honda!

Trevor Westenbroek was an amazing salesperson to work with! He patiently helped me figure out the best option for what I was looking for and offered helpful information that was not motivated by the bigger price tag. He is the one to trust when purchasing a vehicle. He goes above and beyond!

I would highly recommend Crown Motors. My husband and I spoke to many other dealerships and we felt like they were dishonest, could not give us a straight answer, and did not have our best interest. Crown Motors was very honest and knew all of the answers to our questions. We will definitely be back in the future! We worked with Erik and he was awesome!

Terrible unorderly service that took nearly 2 months for a brake job. And some drive shafts. Couldnt even find my key when I got there. Save your money and go to a family owned mechanic that actually contacts the customers and works on the vehicles

Quick and friendly service! Jonathan was great!! Also absolutely love my new car!!

Marty was very helpful and professional we appreciate the fact that he stayed late to accommodate us taking the new car home the same day as we came quite a distance to see him as we did this because he was not pushy on the phone when we called the dealership to inquire about availability of vehicles.

Absolutely delighted with service and sales. Obed Ortiz is prompt, courteous, and knoweledable service associate. Mike Zwart is no nonsense salesman. Between the two I was able to close the deal using my cell phone while on vacation, and based solely on Obis video. I picked up the vehicle in the next few days without any hiccups. Regent Rd facility is a flagship of Crown Motors.

Professional. Knowledgeable Honest. Seamless experience. Made buying a car a pleasurable experience

All around GREAT!!! I called with short notice to verify if the car I was interested in was at this location. Not only did the person on the phone visually verify it was there, but she gave me a contact name for when I arrived. The car was ready and running when I got there. My contact person was unavailable when I arrived but I didnt have to wait as another salesman- Jon was ready to help. Taking a test drive was stress free and any questions I had were adequately answered. If he did not know the answer with certainty, he found the answer without leaving me hanging. I never felt pressured to make a purchase but instead a sincerity to finding the right car for me. By the way, I loved the car and ended up bringing it home later in the day. The sales manager Ross was fantastic and so was the finance representative Taylor. Basically everyone we encountered was warm and welcoming. I would definately recommend them and consider buying from them in the future.

The repair service was fine but I was sold this car with these issues and it was handwaved away like it was no big deal when asked about it and the last time I brought in the car for service, it was never brought up. I appreciate the repair but this should have been taken care of a long time before I bought the vehicle.

I came into Crown Motors for an oil change on my 2018 Buick Encore on Wednesday, January 27, 2021 and I could not be more pleased with the service. I was greeted by James and he was extremely friendly and helpful. I was happy with how quickly my car service was completed. I will definitely be using Crown Motors again for anything I need done to my car.

I came from out of town to look at their certified used Buick Encore, as their price was the best listing I had found online for everything that I was looking for in my next vehicle. I came in, test drove, and met with finance to review my options. I was able to trade in my old car and drive off in my new one! Everyone was very helpful and apologetic with the longer than normal waiting period (due to finance having prior meetings) I was a walk-in...not a problem! Thank you all for helping me get into my new ride! I love it!***UPDATE:***A MONTH AND A HALF IN I STARTED HEARING A SQUEALING NOISE WHILE DRIVING. I SCHEDULED AN APPOINTMENT AT CROWN, WAS ABLE TO GET IN WITHIN TWO WEEKS. I FOUND OUT THAT MY REAR ROTORS WERE RUSTED OUT AND THAT I NEEDED NEW BREAK PADS. Estimated $400!!! MIND YOU THIS WAS A CERTIFIED PRE OWNED. I CONTACTED MARISSA WHO WAS MY SALES REP TO SEE IF THERE WAS ANY WAY I COULD GET A DISCOUNTED PRICE FOR THE REPAIR AND PARTS AS I HAD JUST BOUGHT THIS CAR, I WORK FROM HOME AND HAD HARDLY DRIVEN THIS NEW CAR, AND THAT THIS WAS A CERTIFIED VEHICLE - THAT WHOEVER INSPECTED THIS CAR KNEW THAT MY ROTORS WERE RUSTED - NO RESPONSE FROM HER. I DECIDED TO GET THE REPAIR SINCE I NEEDED IT DONE AND ENDED UP SPEAKING WITH THE MAN AT THE SERVICE CENTER AND EXPLAINED EVERYTHING TO HIM AND HE ENDED UP DISCOUNTING MY SERVICE FOR $100. GRANTED, I WAS VERY GRATEFUL FOR THAT BUT I DO STILL FEEL AS THOUGH I WAS CHEATED. I BOUGHT THIS CAR IN PART BECAUSE IT WAS A CERTIFIED VEHICLE AND HAD ANTICIPATED NO UP FRONT REPAIRS!****UPDATE****Marissa contacted me and she was able to resolve my complaint! They refunded me for my full payment on my repairs and were very apologetic. Thank you for working this out with me! I really appreciate it!!

Huge KUDOS to these guys!!! Specifically Josh (Sales) and Taylor (Finance). They both went above and beyond to help find me a GREAT replacement Cadillac and financing after a total loss accident. They were patient and tolerant of a very stressed out customer! Thank you so much guys!!! You ROCK!

Obed Ortiz, what can I say. He helped us find the vehicle we wanted and was honest with us through the whole process. We love our vehicle and we definitely will be coming back for our next vehicle purchase. Thanks again Obed!

Great place. I usually trade here.

Helpful and very professional but personal and easy to understand everything.

It was perfect. The work was done in a satisfaction time.

I had an amazing salesman, Trevor, back in July that sold me the enclave. I told him what I want in a vehicle and he showed me 3 cars and I was sold on the last one. All of them were what I wanted in a family/efficient space/ travel vehicle. He wasn’t just trying to sell me anything off the bat; he was listening to my needs and what fit for my lifestyle. I recently just had an oil change and the gentleman was very polite. It was my first vehicle service and he was happy to answer any questions I had. I will be back again! I am impressed!!

Bought a new vehicle from Crown. Over all it was a good experience. We had a couple small hick-ups, but our sales person was quick to offer solutions. Buying cars isn’t fun, but crown made it a good experience.

Craig was very helpful and timely in responding. The purchase process was very easy and enjoyable.

Obed Ortiz was our sales person and he did a great job going over the features of the car. He listened to our needs and helped us find the right vehicle. We will definitely visit Obed the next time were looking for a vehicle.

Crown Motors used car lot was a great place to buy a car. The staff is friendly and helpful. I knew what car I wanted when i arrived so i was not there to look around. Brad had it ready for me to test drive. There was no quick talking sales pitch just straightforward questions and answers from the staff. the paperwork and financing was handled right there in house and was a breeze. I would buy a car from these folks again.

This was our second time purchasing a car from Crown Motors. We chose a Crown again because they took such good care of us the first time, including beyond our purchase date. We did research similar vehicles at a few other dealerships just to see what was out there, but came back to Crown because their prices are excellent, and their sales agents are knowledgeable and attentive, but not pushy. We worked with Sam at the Chrysler location, and Trevor at the Honda location. Both of them went out of their way to try to get us the best deal possible in negotiations, and also did a great job of explaining the details step by step. It was obvious that both of them are exceptional at what they do. Working with Sam was an awesome experience. It is very apparent that she is rockstar at her job. We were torn between the two Pacificas at each location but ended up deciding on the van from Trevor at the Honda store. I truly mean it when I say he treated us like family. He took such good care of us that we felt extremely confident that we had made a good purchase when all was said and done. We drove out of there with our new car, pleased with our deal, with not even the slightest uneasy feeling, as we have in the past at other dealerships. We just purchased our car today, and we have already sent a friend Sam’s way at Chrysler, and we will send my mother to Trevor soon, as she will soon be in the market for a Honda. I would recommend Crown Motors any day of the week. We are loyal to those who take care of us, so when it comes time to purchase our next car, we will ask for Sam if we need a Chrysler/Dodge/Ram, or Trevor if we need a Honda/Mazda/Buick/Cadillac.

I will no longer bring my Cadillac to be serviced here, rude customer service from James Ball!! When being serviced I felt rushed, burden and inconvenient. I’d rather drive out to Grand Rapids Harvey Cadillac to be treated better. Would NEVER recommend my family and friends. This location is trash.

I bought the car I wanted and an extended warranty. 10 months later the door lock doesnt work, and Im responsible for this?..crazy..Ive read the other complaints and this seems to be an issue. Ill be contacting v.w. to check why I spent so much money on an extended warranty.

I bought a Toyota Matrix at the used dealership and my experience was so great! I’m a college student and it’s the first time I looked for a car on my own. Mitch was accommodating and personable and answered all of the questions I had. It was a great experience, and even less stressful than I could have hoped.

I worked with Obed Morroquin-Ortiz in the search for the right Mazda SUV - he was extremely helpful, kind, and enjoyable to work with and be around. It was a breath of fresh air compared to other salesmen I talked to at dealerships around the area. Overall my car buying experience at Crown was enjoyable, the used car I purchased was in excellent shape, and I would recommend working with Obed and Crown Motors to anyone.

Great service and easy to talk with. Trustworthy

Pleasant service people very helpful and detailed in there explanations.Thanks!

Very pleased. Obed and Mike were very helpful when I bought my first car. Excellent and professional service from everyone at Crown

Chase Chambers was absolutely the best salesman I have ever dealt with from a large dealership. There was not a ton of back and forth like many other dealships. No high pressure nonsense. Which is good because I have walked away from dealerships that pulled these stunts. I came in, told him my top dollar and he came back to me under what I asked. I was slightly disappointed because the monthly payment did go up $9 after the agreement was made, which was a little off putting. However, it was due to some unexpected features that we didnt count on, which was not a bad thing! But in the end, the monthly payment was still under what I asked for in the beginning, so Im still a very happy customer. Chase made the transaction very easy, he handled everything and even transferred my plates and updated my registration, saving me a trip to SOS. The vehicle is awesome. The hood has some blemishes on it from another dealership, and Chase said we will get it scheduled to have it taken care of. Craig Bass was also extremely helpful with getting the new vehicle set up and showing me around it. He was very knowledgeable on the features and let me know I can count on him if I have any questions. The other employees I spoke to were all very respectful and helpful as well. I had a fantastic experience at Crown! I would recommend a visit here if you are shopping for a vehicle whether new or used! Make sure to ask for my new friend, Chase!

The WORST car buying experience ever! Trevor W. is a shady salesman - constantly lying and giving us the run around. He was very manipulative and not accommodating at all! I will NEVER return to this dealership. He tried to sell us a vehicle for more than the sticker price and claimed we wouldnt be able to finance the vehicle on a Saturday. He made up a story that there were 2 other people ahead of us with the finance department and they wouldnt be able to get to us until 8pm. ALL LIES!

After wandering the lot for about 20 minutes, with only 1 other customer on the lot, I finally went inside to find help. I asked for someone who wasnt available, which happens, but it took a new car salesman to come and see if I had been helped. He graciously went to go find someone - and 5-10 mins later, I was finally being helped. (During this time, I saw 1 customer and several salespeople chatting with each other and sitting around, which is not a good look to someone seeking assistance.)My experience with the salesman was just an okay experience - he said hed follow up with me when a car being serviced was ready to test drive later that week. No calls, not a peep from anyone there since then.Overall, pretty severely disappointed.

This was our first time purchasing a vehicle through Crown. We had the pleasure of meeting and speaking with multiple individuals throughout the buying process. Everyone we spoke to and met in the different departments were very professional, welcoming, and wonderful to work with.

Excellent place to work! Show a true care for their employees, a great example of “work family”

We’ve purchased several vehicles at Crown, and we’ve always worked with Rod. He’s a nice guy, a straight shooter, and he knows his business. We would recommend Crown to anyone looking for a new Honda.

We purchased a used VW from Crown with Cameron as our salesman. He delivered excellent service including a complete vehicle orientation, full car wash and interior detailing, full tank of diesel, and willingness to work with our finance needs. We will definitely be referring people to Crown Motors.

My wife and I bought a slightly used Mazda CX-5 this week and had a pleasant car-buying experience. We worked with Obed Ortiz and would recommend him to anyone looking for a car. He was well informed about about our particular car and very easy to work with.

First, the overall customer service has really improved. My advisor on this recent visit was very helpful. What surprised me the most however, was the apparent lack of care in the office area where several colleagues were not taking any health/safety measures seriously. This, by the way is also where they serve “coffee, water, and snacks.” Obviously as a customer, seeing this during a pandemic, I’m not going to get any kind of food or drink product from that area. Hope no one gets sick!

Even for routine maintenance the service team shines! I really do appreciate their attention to detail.

My wife and I had a very good experience with Obed Ortiz on the pre-owned side. Even though we stopped by on a very busy day, Obed took time to talk through the features on the Honda CRV with us and we never felt that we were being rushed or pushed.Our overall experience was very good although we thought that the waiting area was quite dim and would benefit from some additional lighting to brighten this area up. Thank you for helping find our certified used Honda!

Bought my first truck here, great service!

I was told that my brakes were worn out, that I had 2 millimeters of brake pad left on brakes, front and back. The charge would be $800.00 to replace. I took my vehicle to a local repair shop to have the brakes inspected, and was told that we have 60% brakes left. They took the brake pads off, and cleaned the rust & salt off of them. The brakes are fine, nothing wrong with them. You led us to believe that our brakes were at the end of life. Dissatisfied customer!

Crown Motors is heads above any dealership I have ever experienced!! From sale to service. They are second to none!!

Exceptional experience! Trevor was awesome, he helped me through the process in finding my new vehicle. They gave me a very fair price for trading my truck and worked with me on getting a good deal for a car. I will be doing all my future vehicle business through crown motors.

Obed was very professional and friendly. He was knowledgeable about the Honda HRV purchased and other used vehicles and his customer service was super.

I recently purchased a new Honda Civic from Crown Motors in Holland, MI. I couldn’t be more pleased with the experience. I found the car I wanted and Crown gave me a fair price. Marty VanHeeken, my salesman, was friendly and professional and he went out of his way to ensure a smooth process. I highly recommend Crown Motors.

I needed new tires for my 2005 Chevy Silverado. James, my advisor, and I discussed which tires would work well for my circumstances. He ordered them and they were mounted and balanced. I also got a front end alignment which was needed. The new tires ride quietly and handles well. Thank you, James and Crown Motors!

Chase provided an exceptional car buying experience. He did not pressure me and gave me a lot of useful information to make my decision. He patiently worked with me to learn the technology in the car. I would highly recommend going to Chase.

I definitely would NOT recommend buying a car from this dealer. Unfortunately, I just bought a 2017 Cadillac Escalade ESV from them. It was Cadillac Certified...so they say. It appears to me they just sat down with the form and checked all the boxes like a student taking a test that he didn’t study for and marking all answers as completed. My salesman sent videos and pictures to me as I live in the Carolinas. He assured me that the car was in excellent shape inside and out and that it was Cadillac Certified. It did look very nice and very clean. My fault for assuming, but I assumed it drove like a Cadillac since it IS a Cadillac. Unfortunately, that wasnt the case. It had a very peculiar vibration. The tires had about half life left on them so I tried to troubleshoot myself and had new Michelin tires installed and balanced for $1,100 at my local tire shop. That didnt help a thing. Vibration still there. I informed my salesman as soon as I drove it the first time. I told him that I put new Michelins on. He acted concerned and said to have a Cadillac dealer check it out. Well I did and they put the car on a vibration analysis machine and found that it was more than twice the allowable vibrations for this car. The 2 issues: bad motor mounts and 2 bent wheels. Motor mounts covered under warranty; wheels are not. Thats another $1,841 out of my pocket. But remember, it was Cadillac certified. What a joke. So, Ive owned the car for 3 weeks and its been at a shop more than its been at my house. I called the dealer and they will not help at all. Seriously?!?! I was told its not their problem. The so-called “customer experience manager” took my call but has yet to return my call. Its a simple business concept- I should not be responsible for someone elses problem when it was listed in excellent condition. Crown Motors ethical responsibility is to pay for the damaged wheels since I had nothing to do with them. And to top it off, they took an additional $500 deposit until I come up with some sort of “proof of lien” before I can get my $500 back. I’ve bought many cars over the years and never heard of this. AND GM financial has never heard of it and has no idea what to give them. How in the world can you register a car in any state without giving the DMV your bill of sale from the dealer which has the lienholder right on there?!?! So there you go, another $500 profit for Crown Motors while I’m stuck paying for everything wrong with the car. This was my first GM vehicle as Ive had Fords my whole life. Ive never had a bad experience at any Ford dealer. Then theres Crown Motors... Id say RUN, dont walk away from dealing with these people. They will sell you a car, make their profit and then forget about you. Spend your hard-earned money somewhere else that will stand behind their cars.

Jordan (Service) and Shannon Fleming (Customer Service) were just great to work with! Shannons orientation to customer, great attitude and knowledge made this a great experience. Keep up the good work!!

I had a great experience there today. My salesman was super nice and helpful. I test drove a few cars and had all my questions answered. I just might end up getting my next car there when my lease is done.

I want to thank Obed Ortiz and Mike for all the help in making my buying a car so easy and have it delivered the same day topped the experience off. A special thanks to Obed for ordering and mailing me the missing manual.

Thank you Crown Motors, Ltd. for a wonderful experience in picking out just the perfect car for us!

Vey clean and excellent costumer service and will definitely bring my vehicle back

Its taking a long time, you had got back twice engine still coming on paid you 900.00 and it still comes on,so it wasnt the computer,why do I have paid that money when apairly wasnt the proplem.

I just purchase my new Honda CR-V and couldn’t thank enough my salesman Marty, He made this process so easy for Me and I’am sooo happy with my car!! Thank You Crown Motors and everyone that made this sale possible! Happy New Year 2021😊👍🏻

I have had a good experience, so far, with the service I have received from Crown Motors. I will continue to have my Cascada serviced at your location for the foreseeable future,as the needs require. Thank you for your attention to details, Al Bradfield.

Although I love my car I was left disappointed in my car buying experience. My Toyota was sold to me with the verbal assurance that the audio system would run Sirius XM, it does not. The sales person said they could install a new system for $2,000.00Its bad enough I bought a Sirius XM radio from Best Buy for $200.00.I spent a lot of money and would likely have bought a different car or even ended up at a different dealership if I had known. They didnt even throw in a plastic license plate frame or a full tank of gas.**UPDATE** Sales manager reached out to me and apologized for the issue with the Sirius XM radio. Ross offered to pay half of what I paid to purchase the radio and installation. I am satisfied with the outcome.

Always quality service.

Tried to quote me 170$ for a 17$ dollar part. Get out of here with that predatory BS!

I bought a truck from you in December 1 month later I voiced my concerns to ross about squealing and grabby brakes and hard/slow starting he told me to bring it so I did and they only addressed the brakes which are still an issues. I asked james about the starting issue he said he couldnt do anything because it wasnt on the work order. Now im stuck at home because it wont start at all. Thanks for selling me a pile of junk. Update 2 months after this post the paint started peeling off and the drivers side doors wouldnt close properly. I found out it had been in a major wreck and the repairs were done under the table ( no record on carfax) I ended up have to sell it for way way less than I paid because I couldnt afford to fix it.

My truck’s blower module went out. I was leaving for a trip in a few days. James got me in without an appointment. Jeff fixed the problem and I was able to go on my trip. James and Jeff did an outstanding job!

I didnt buy a car there.... yet. Very impressive customer service. Super fast use of the info I supplied during my on line search. I am super picky - their cars are spotless inside

I hesitated to make my review public, but after the tremendous amount of inconveniences since the purchase of my vehicle I decided it was necessary to provide my feedback. I located a vehicle at this dealership online and was able to have a family member visit the dealership on my behalf to look at it. After deciding I would like to purchase the vehicle, I put a hold on it over the phone to ensure it would not be sold before I was able to see it and test drive it myself. The dealership made this very easy. The next day I was able to see the car in person myself and decided I was going to purchase it and turn in my leased vehicle at the same time. Once going through the paperwork, the salesperson indicated that my family member authorized putting a cleaning product on the inside and outside of my vehicle-at the cost of $1,000. This was certainly not true, I had not signed anything to agree to this and at the time this product was applied I hadn’t even been to the dealership myself or decided I was going to purchase it! However, I decided to proceed with the purchase and pay the $1,000 because at this point I already started paperwork. Second, I was prepared to pay my mileage fee for the leased vehicle I was turning in. The salesperson insisted I would not need to pay this fee because I was purchasing a vehicle at the same time. After receiving my financial information I realized that the dealership was attempting to build my mileage payment into the loan on my new vehicle! Had I not been vigilant, I would be paying interest on my mileage for a vehicle I turned in. This was very frustrating because the staff kept insisting that I had no additional costs for my lease. But the third and most pressing issue that caused me to write this review is that the dealership sent my information in for the loan with my first, last and address spelled incorrectly. I cannot express how much inconvenience this has caused me with the credit union. At the time of purchase I caught this error and asked for the paperwork to be corrected. However it was sent in incorrectly. Finally I also have just been notified by my insurance company that there is an issue with my coverage due to the misspelling . This dealership may have a car that you are interested in but just be ready to fully examine your paperwork for spelling and hidden costs.

Marcus Lambert was very professional and gave my wife and I a level of service beyond our expectations!This is our second Honda purchase from Crown Motors and we look forward to doing future business with Crown Motors.

Just bought a new 2019 Honda Ridgeline last week. My wife and I love the vehicle and the service we received from everyone at Crown Motors. Andrew Rennick was our salesman and he did a great job explaining all the electronics and safety features. The entire process from negotiating a price to financing was a pleasant experience. Thanks also to Marty VanHekken, Terry Madison and Mike in the Parts Department for their help with everything. Highly Recommended!Ralph

We drove 21/2 Hours from Rochester Hills to buy our next van passing many dealers on the way not to mention ones near our House. Crown Motors was incredible to work with. The price was fair, service was excellent, we were treated with integrity and honesty. Dan our salesman was great! Worth the drive!

Crown and the staff are friendly. Customer service is always wonderful. Thank you!

Beautiful facility...friendly environment