I bought the first 2022 Hyundai Santa Cruz yesterday and I love it. Larry Spates gets 10 stars for his effort to get me in to see and purchase this vehicle less than 24 hours after it had been on the lot. I would highly recommend getting down there to get yours FAST if they call you because I had to compete with a few guys who wanted the car at the same time

The people who work here are very friendly and are animal friendly also LUKE our dog thinks so also. Thank you everyone.

Has had my daughter’s car as part of a recall for 7!!!! Weeks now. Cannot get any answers as no one will bother to call me back from the actual service department. There have been some very nice people who have tried their best to get answers but they also seem to be stymied when it comes to getting any answers on my daughter’s vehicle. I was told 5 weeks. Then I was told it was going in the shop. Then I was told it was 2-3rd to go in the shop a week later. Now I can’t get anyone to call me back so my only resort is to physically walk into the dealership and wait to get answers. This should not happen!!! So irritating and frustrating! This was our first Kia and it will definitely be our last. *** edit.. we were finally able to get in contact with Kia after this. The people we spoke to were very nice and I did advise them of my frustrations of lack of communication. Her vehicle was fixed (due to the recall) and we haven’t had any issues. They did apologize for the lack of communication and frustration.

My oil change will only b done at this shop. Kia of High Point thank u again for a great job

This was an extremely great experience. I drove to Carolina Kia specifically to see this pre-owned Toyota Camry. There were no photos available online, only description, as the car had just been traded in. Luckily I ran into Gary Mitchell. Initially we could not find the car, but Gary kept on pursuit. I was asked to take a seat while he searched. Not long after he found it, he drove it up for me to see. I test drove it and didnt take long for me to know I couldnt pass it up. One of my 2 careers has been in transportation, in which I have over 23 years. I can tell a lot about a vehicle within minutes of driving it. I have owned the car about 2 weeks now. I am very pleased with, not only my purchase, but also with the entire experience at Carolina Kia and Mr Gary Mitchell. Gary was not only professional and knowledgeable, but I was impressed with how he makes you feel that you have a friend. This is an Auto dealership I can definitely recommend.

We bought a 2021 KIA Sportage from Carolina KIA and we cant say enough about how well we were treated and the showroom was clean and the staff very friendly. Our salesman Rick Robertson was the easiest salesman I have ever bought a car from and would highly recommend you buy from this dealership. THANKS TEAM.

Marina was the BEST!! She got my car sooner then expected!! Give her a RAISE!!

Horrible experience at the service department. Brought Sorrento in to have it looked at due to warning light regarding the air bag. Was told $129.00 diagnostic fee but if we did repair there it was waived. Well Darryl - from the service department called - told us the repair would be $119.00 We were kind of surprised at the low cost but happy it was not going to cost a ton to fix. Well we were in for a shock b/c it was NOT $119.00 but rather $1019.00. Lesson for us if we are surprised at the price of something we maybe should confirm it. And maybe ask for something in writing regarding actual price. At this point it was a he said she said. Darryl was adamant he said $1019.00 and we knew there was NO WAY we would have authorized a repair for that cost as it was not impacting the driving of the car. It was also IMPOSSIBLE to get anyone to return a call regarding repair. They had car from Friday afternoon and we didnt get the car back until Wednesday. We were told there were issues getting the part which is fine but the lack of response was very frustrating. This was on top of a poor experience in the past buying said Sorrento. We ended up purchasing it at a DIFFERENT Kia dealership due to shady practices by the finance guy at the time. We have NO plans to use this dealership EVER again.

My wife and I had a great experience here. Marina Pitts is one of the best sales people we have ever worked with. Even on her birthday she still was working to get us a great deal. It was over a hour drive for us to get to the dealership but we would drive farther to the service we received there.

They accommodate me on their busy schedule and did amazing job on servicing my car and guess what? They gave me free car wash too! This is the best place to get your car serviced or repaired!

We purchased a new Kia for sticker price of 32,950 and the next day after reviewing the paperwork we discovered they charged us 33,950. said it was an upcharge for lack of inventory but yet they didnt itemize the numbers showing this . Watch out, this dealership will rip you off.

Bought 2 automobiles on 9/18. Guys were easier to deal with than our local dealer by far

This is an unsolicited review, but I was so thrilled with how well my experience with Eric Starrett went that I really wanted to share it with the world.Eric responded promptly to my web query about a new Stinger, working on a Sunday evening and Memorial Day to come back to me with a REAL offer, competitively priced, and without a lot of garbage fees and add-ons other dealers throw in.When I arrived, I was treated with respect and friendliness, given a chance to test drive the car to my hearts content, and then taken through an incredibly smooth transaction with no surprises.I cannot recommend this dealer highly enough! I drove all the way to High Point from Wake Forest for this car, and would do it again in a heartbeat.

Were to start? Motor blow in my 2014 Kia Optima. Went round and round with service department,was a recall on the motor, 70000 miles on motor. Bought car new there in 2014. No rental car for the month that it took to get my car back. Service dept did the minimum they could do, said it was a Kia problem, not a dealership problem. Bob King Kia in Winston-Salem helped more with the questions I had and offer solutions, and even offered to fix the car if I could get it towed there. Was told by high point they would cover the tow to their shop but when I went to pick up the car said they couldnt help because they had already filed the claim. Still trying to get tow bill paid by Kia. Asked about warranty on motor, was told 12 months or 12000 miles. Which doesnt even get to the 100000 miles that Kia covers. If anyone is considering buying a Kia, I would recommend buying one from Bob King Kia in Winston-Salem, a company who stands by what they are selling. If could have gave negative stars they would have got them. Worse service department Ive ever dealt with. Couldnt even run it through the car wash before I picked it up.

When I arrived, I was treated with respect and friendliness, I drove to Carolina Kia specifically to see this Burgundy Nissan Altima. There were photos available online, luckily me, I test drove it and didnt take long for me to know whether I wanted it or not I couldnt pass it up. I am very pleased with my purchase, the entire purchase with Akan Davis was extremely easy going, an incredibly smooth transaction with no surprises. Akan was not only professional and knowledgeable, but I was impressed with how he made me feel, he’s a down to earth guy, He went above and beyond to make sure things were good with my purchase. This is an Auto dealership I can recommend as far as the purchase with Akan Davis....

Had a great buying experience. Hard to beat the KIA/Hyundai warranty. Love our Stinger. Rick was, and is, super.

Purchased our first KIA here. We have a K5 and drove from K’Ville to Nags Head a few days later. It was perfect. Nice ride great mileage, and handled great.

They do a really good job, but wasnt able to work my car in for a recall in the time frame I needed.

Safari was very helpful and detailed about what I needed. Has a follow up appointment with him. Thank you Sagar!

Mr. Roderick Jackson provided excellent customer consultation and service for my niece who recently purchased a vehicle. Mr. Jackson was knowledgeable and patient during this process. A great experience!

I have bought 4 cars here. I wont buy at any other dealership! They always get me a great deal in the car I want!

My oldest daughter, Sigourney B purchased her 1st vehicle. A Hyundai Accent SEL 2021❤🙏🏾 . Thanks a bunch Sales Consultant, Nayriah Johnson.

Had my car 5 months. Then told me engine wasnt under warranty. Terrible communication. Lie, after Lie.

Not very happy with Kia. I car has been in the service department for going on three weeks. Communication is very poor. We have to call every few days for an update and know one knows any thing. Very disappointing.

I purchased my vehicle here and it has been a nightmare ever since.The vehicle has broken down twice in less than 60 days and left me stranded. Have had the vehicle checked there and both times was told nothing wrong with the car and charged me when the car still has warranty. Decided to take to Greensboro Kia Dealership and Greensboro Kia was able to identify the problem and fix my car no charge since having warranty. Went back to this dealership to show proof vehicle had problems and to reimburse me for the charges and was told they were not able to return my money.

Akan Davis is wonderful. Takes time with you, answers all your questions with patience and real caring.

Omg the BEST customer service experience I have ever had in buying a car! Nayriah made our car purchase experience well worth the 1.5 hour drive we hed to get here. I would definitely tell others to make sure the trip to High Point to purchase their next automobile! Thanks!

I bought my first new vehicle here in 2014, all the recalls that have been on it they have successfully been fixed on my time table.

I have been there twice for service. Darrell is the most rude service person I have ever met. The first time he told me it would be an hour and I decided to wait. He kept trying to talk me out of waiting and was rude about it. Today I went and he said it would be 2 hours. My husband and I decided to wait since we are off work this weekWhen we decided to wait, Darrell became rude and said Dont get angry at me if it takes 2 hours. We already knew that and was willing to wait but after those rude remarks and poor attitude we left. Dont want to teach my grandchildren that is okay. BTW, my husband was going to look at a new car but decided that dealership was not the place. Buy somewhere else if you want good service.

I had a great experience with Steve Holt and Carolina Kia. Fair deal and great car with really good safety features for my family. I would recommend Steve to anyone, he knows his stuff and he worked late to help us when I arrived later than I wanted for my test drive. We wanted a good deal on last years model vs a new 2021 and he was respectful of our preferences and helped us get the exact car we wanted. My second car Ive purchased from Steve, and I am grateful for his professional service to myself and family.

Bought a 2021 Seltos here. Friendly atmosphere, nice sales people and the best price by far on this vehicle. Did my homework too....shopped in Winston, Burlington and Greensboro. Best deal by over 2 grand in High Point.

Purchased my 2020 Soul X-Line on 5/1/2020 from Carolina Kia. I received a great deal and the overall buying experience was fantastic. On 10/17/2020, I took my car in for its first service under the scheduled maintenance. This took roughly an hour to complete as there was also a software update for the IVT computer. The facilities at the dealership were clean, comfortable, and the staff was very friendly. I will return here for my service needs.

Quick to get financed, and super nice.

Please go see Nayriah at Carolina Kia and Hyundai. She will make your car dreams come true and I really appreciate her customer service skills. She’s a pleasure to work with and I greatly recommend her!!!

They worked me in and got me out fast. Really nice and set up for social distancing!

Dropped off a friend to have his car serviced easy to get in and out of no big hassle

I came here because of questionable service at another KIA dealership. While the people here are more customer centered the challenge is getting in for something as simple as an oil change. It is easier to schedule an appointment with my doctor. They still get a4 though as they do only needed service and have shown to be an honest service department.

I had a great car buying experience here when purchasing my new 2021 Kia Telluride. I initially called and spoke to Sagar Patel who was very friendly and professional. I called about the vehicle and trim I wanted and he found what I wanted and was not pushy at all like some other places I have been. He kept me up to date and informed throughout the whole process while I was waiting for delivery of my vehicle. While waiting for my vehicle to arrive another one came in earlier than anticipated and he notified me and instead of waiting an extra month I got it earlier. When I went in to do my paperwork for my vehicle it was a seamless process. Guadeloupe in finance was also friendly and professional handling the paperwork. After purchasing my vehicle Sagar took the time to explain all safety features of my vehicle, which was very important coming from a much older vehicle. I was impressed by his knowledge of the vehicle and he answered all my questions. I know if I ever have any questions or concerns I can just give him a call. Overall I would definitely recommend Carolina Kia/Hyundai to anyone.

They found a hard to find SUV with the top of the line trim package I wanted. And a 2021 model to boot. They got me a price I could live with. They listened to my concerns and explained their stance in a way I could understand.

It was good got a new 🚗

Look for Steve Holt. Great salesman who cares!!

Great service! As usual, everyone there is courteous and helpful!

Thank again to Roderick Jackson and the kia team for making my purchase as smooth as possible, everyone was friendly and courteous and professional. They honored all of my requests and took additional time with me when I needed to find more paperwork for the transaction. I would highly recommend to friends and family to purchase from High Point Kia, go see Roderick hell help you out thanks againChris

Too long of a wait for service appointment.

Very unhappy with their treatment of my fiancée in her car buying experience. Dealer was all-around superficial on the surface, but has been nothing but shady ever since. Can not obtain registration or plates over 3 months later, and no refund yet for “service warrantee”. Which, by the way, they were aggressively and uncomfortably pushy about. Car is great, dealer is not.

Took my 2016 Soul in for a recall on bearing, work was done in about an hour. Nice facility to wait in. Polite people.

The website says theyre open until 8:00 p.m. but all of their service technicians are gone before 6. Whoever I spoke with was very nice and offered me local options and suggestions to fix a nail in my tire at 5:45 so if I need work done, I will be returning to this Kia dealership and not others in the area because they were at least helpful with recommendations while others were not.

My 2019 (top of the line) Kia Sorento I bought in September 2018 is the BIGGEST Albatross Ive ever bought. Its has more issues with the transmission than I care to count. The leather interior drivers side seat cover is coming apart at the seam andwas ordered the last time we had the car in there

Very friendly and personable sales staff. They were not at all pushy and we were only shown exactly what we were looking for. Very happy with our choice to come here.

Just bought a 2011 Kia Sorento today and I have to say my experience was ABSOLUTELY GREAT. Roderick Jackson was our salesman and he was wonderful, very friendly treated us like he had known us for years. If you want a good vehicle I suggest you go see them cause they will do you right.

VERY DISAPPOINTED! You have contarnished the Kia name.Not Recommend! I love my sorrento but after the poor service work received on my Kia, i can help be wonder if poor service is part of the Kia trademark. I took my SUV. for servicing. I wanted it checked, serviced. They found two recalls, repaired the rear driver door, and charged the oil. Soon after, the oil change turned into an oil leak. Tried reaching the serivce department and left several messages (no one ever answers the phone) eventually, the calls are picked up at the Hyundai dealership and your transferred to a voice mail. Finally after multiple calls i reached soneone that transferred me to an actual person. I was told the technican did not crush the washer and it was the cause of the leak. It would be fixed. Additionally, im told i needed a new gasker on the oil pan. Guess changing the oil while servicing the vehicle did not uncover the leave. Im then told the cost would be $200 for labor, gasket and oil change!!!The Sorrento began leaking again. After several attempts i received a return call. Now Im told $239 and it did not include the oil change. I am expected to pay for another oil change and $239 when the problem should have been resold with a crush washer? Really!!!The oild leak was caused by the technican and i am expected to reward the dealership by paying for a mysterious oil leak that my SUV DID NOT HAVE when i initially took it to Carolina KIA? Is this your way of causing fear so i would trade in for a new vehicle? Its not happening. While i love my Kia, i would buy anther brand before i trade in my vehicle and/or deal with this or any Kia dealership.Shame on you for damaging my oil pan, causing a leak you wont own up to and expecting me to pay for additional services.NOT RECOMMENDED AS A GO-TO KIA SERVICE CENTER OR A PLACE YOU SHOULD TRUST.

Very polite and professional! Great turn around time and a clean car!

I ABSOLUTELY LOVE MY KIA SOUL!!! ANGELA IS AWESOME!!!

Good job KIA, our new car is a joy to drive. Thank you for making our buying experience, enjoyable and stress free. Upfront and clear, in and out in less than two hours. We found a new Soul in white, it was saved for us. Highly recommend getting your Soul saved too! Love and peace, t&b

Hectic and appeared disorganized, but hope Im going to receive a trade/sales proposal via email.

Im here to get my car worked on and i have a bumper to bumper warranty. I bought my car here so they should have record of the warranty but no instead they let me sit here for 2 hours then tell me i need the actual paperwork.

Great service department! They did the 60 thousand mile service in 4 hours, which is great. Would recommend them to anyone. The last service was at Terry Labonte Chevrolet in Greensboro. I had the,oil changed.the tires rotated, and an inspection and it took 3hours and 15 minutes.they are a part of Hendrix car company and are the.Worse service department I have,never delt,with.i will never buy or have car service at any Hendrix dealer again!!

My Kia Soul stopped on a busy morning commute. Towed to Carolina Kia and they had it ready, washed and running perfect by mid afternoon. They made me feel like they truly cared. Great customer service and service department! Thank you!!

Took car in to get the oil changed. Service center was great. Very knowledgeable and helpful

The salesmen there are great!

Best car buying experience Ive ever had! Thank yiu guys so much!

Seamless buying experience. Patrick is thorough and very knowledgeable. No pressure throughout entire process.

LARRY IS GREAT! HE HELPED ME TREMENDOUSLY ON MY FIRST CAR! If you need one go see him he is great as what he does

The service is great. The people make you feel like you are special, and you are.

By far best experience I’ve ever had buying a car! Larry went above and beyond to make the process quick and easy. He took his time to make sure I understood everything about the Telluride that I was purchasing. He never left me sitting there bored while paper work was being processed. He even took me around the whole place showing me around and introducing me to everyone. He really made me feel important. I will definitely be back to purchase from Larry in the future, and I would recommend him to anyone who is in the market for a vehicle!Shannon Goode

Larry was super helpful and definitely worked hard to get us the best deal possible! We had a wonderful experience there!

Three-four months ago I bought my third car from Alan Pope at Carolina Kia. At the time I was in love and believed this would be the prefect car. However as time went on I realized the car I purchased was a bit small and caused some serious anxiety while driving. I had no idea what I would do. I got in touch with Alan to give me some options. Once again I was given multiple options that were very appealing. I decided to go with an Optima. To now this has been an amazing car, I feel safe comfortable and the price surprised me for the amount of car I got. In a great way. This man, and this dealership are the only people we deal with for this very specific reason. Once again I am blown away by the level of customer service, professionalism and care Ive come to love about this place. Thank you for everything Alan, youre an absolute dream to work with!!!

Incredibly misleading and unhelpful. I saw they had the 2020 Kia Soul that I wanted advertised online for $21K so I drove 1.5 hours only to get there and have them tell me it’s $25K and did not at all care to try and work with us on a lower price if we didn’t want to finance through them, even though I already had a loan in place and was willing to pay on the spot. I wasted a total of 3 hours for them to only give me 15 minutes of their time. If I could give 0 stars, that would be a more accurate representation of their worth as a dealership.

Carolina Kia high point NC is your best place to get a nice new ride just see Gary Mitchell and he will treat you like a real friend and get you a great deal on a new or used car, go talk to him and see, you want be disappointed.

HIGHLY RECOMMEND! The salesmen there were so helpful and patient and made buying a car very pleasant.

This was by far the best car buying experience Ive ever had! Angela Dutton is phenomenal. The whole buying process was quick, efficient, and fun. I was in and out of the dealership for less than two hours and drove away with a beautiful 2020 Kia Soul! John in the finance department was friendly, straightforward, and trustworthy. I highly recommend working with Angela Dutton! A+

Jada was my sales rep. She was absolutely amazing. she helped me get into my dream car. Her patience was second to none. I knew the exact car I wanted, and she helped me make it happen. Thank you Jada!!! I love my car!!!

Courtney, who works in the service department is one of the best people I have ever dealt with at a dealership or anywhere I have taken my car for service. She has not been employed with Carolina Kia very long but she is definitely an asset. Her customer service skills are impeccable, she kept me up to date on how the services that were being performed on my car were going and did all she could to make sure everything was done in a timely manner. I hope that Major knows how fortunate they are to have such a kind and professional young woman working for them. Thank you Courtney!!

We love our new 2018 Kia Soul Exclaim! We went to the Carolina Kia in High Point on Saturday morning (with a toddler) and were in and out in less than 2 hours with a a new car! Larry Spates really knew this car. He was very nice, informative and what we like most, not pushy. We would definitely buy from Larry again! We got a great deal and it was so easy!

I would send anyone here to purchase a vehicle. I told them exactly what I wanted, they pulled it around and we purchased it. They got me in a car for way under the payment that I requested. I never felt pressured at all. Everyone was so friendly and helpful. Thanks guys!

We had a Wonderful experience at Kia, Patrick the salesman was very knowledgeable and is great at his job. He even stood out in the snow and sleet just to see if he could answer any questions for us, actually everyone at Kia exceeded our expectations and provided us with a great van.Thank you, to all of the wonderful and courtesy staff for a job well done. You have some happy customers that will be sure to recommend.

Edna was a great sales rep and showed me multiple cars that had features I couldnt live without and some that would just be a plus. Overall a great experience seeing that all of the staff was nice and very welcoming! I would recommend going to Carolina Kia of High Point to anyone looking for a great car at a great price!

Great, best sales person is Gary Mitchell.. give you the best deal ever. They treat you like family !!

Bought a used Soul last December and although i appreciate the salesman finding me a loan in the end of an exhausting day i felt well over charged in the final price. Then within 2 months i noticed a sqeeking sound from the tire, kia mechanic looked it was a bad strut mount, would cost nearly $300 to fix! Didnt have any warrenty but i feel like they could have worked with me on a better price since Id just got the car from them 60 days prior. I dont think i will ever go back there. I expected better from a dealership.

Jeff Davis is an excellent sales person to deal with. He was waiting for me as I pulled up for our appointment. Awesome personality. I got the best deal for my situation. He listened to me and addressed my financial needs.. My next car will be from Jeff. Ty Carolina Kia for having a great sales person.

Never been treated better at any car dealership. Gary gave us his undividedAttention, answering our questions, and helping us through the car buyingprocess. Would recommend Carolina Kia to anyone. Thanks for a greatexperience.

Friendly staff, not pushy and lots of options

Nixevstaffbto worknwith

My automotive experience with Carolina Kia can be rated a 5 star. Everyone from salesman Mr Davis to top management were pleasant. And valued my time to ensure I had a pleasant experience in making my purchase. AK Mitchell.

Alan Pope was my salesman and my experience was 5 stars! He was very knowledgable of all the vehicles and took time to explain and re-explain all of my questions. He listened to my needs and concerns and directed me to a car that met my demands and fit in my budget. Alan was never pushy or out to make a buck. Just an honest and patient salesman...they do exist!

I actually drive from Greensboro to High Point whenever I need anything done to my car. The service here is always amazing!

A great experience! Called ahead to see a used car advertised online. Was greeted by Rodney and handed over to Jeff who took us on a test drive and answered all questions we had about the previous owner and condition of the car (which was excellent). No sales pressure, just friendly smiling faces and incredibly helpful. Loving our new car! Thanks Jeff for all your help!

I was looking for a car and I decided to stop in...a great salesman named LARRY SPATES came out to talk.We went over several options and I found my car! Larry was very helpful....if youre looking to buy a car...go see Larry!

Great customer service

Roderick the salesman did not waste my time on needless close to MSRP figures. They went to the bottom line very fast for me and got in between wholesale and retail. So I was very happy with how fast they went from MSRP. That to me tells a thousand reasons why to come back. This is an updated review I bought a car a year ago from Roderick. My new 2019 Kia Forte lxs has been a awesome purchase. I am getting about 44.5 miles to the gallon with highway driving. And about 43.2 in varied driving. And in City about 39.8mpg. It is a very comfortable car that does not feel like a subcompact. Also tends to hug curves and provide steady traction on rain-soaked roads with its ESC. Lots of room for gear in the trunk. Excellent safety features for the price of a used car. I now have 25000 miles. Totally happy with my purchase from High Point Kia. Had a little trouble with service there but I think they have improved a great deal that department. So I will give them another try soon and let you know on service.

Recently purchased a used vehicle from Carolina Kia . Enjoyed my experience very much. Great service and very friendly. Larry Spates was awesome! Everyone should request him!

Great place

Such a great place to buy a car. Bought my Optima from Gary Mitchell and I couldnt ask for a nicer salesman. I will definitely be telling everyone I know to check out Carolina Kia and ask for Gary!

I visited several local dealerships until frankly I was tired of shopping for a car. Then I went to Carolina KIA and met Gary. I have never liked car salesman, but Gary was very different, he was rather refreshing. Gary was not pushy he was honest and truly seemed to care. He spent several days with phone calls back and fourth until we got to drive away in our new car, it was exactly what we wanted, the right color the right features and suprisingly the right price. I will recommend everyone to visit Gary at Carolina KIA.

Exceptional service! My advisor Darrell went above and beyond to ensure I was satisfied. My car was much cleaner than when I left it as well.

The sales team bent over backwards to accommodate me. I came to sign the papers and was out of the dealership with in 20 minutes. Top class service, great pricing and a great experience all the way around.

We had a good time there getting a car. We got what we want at our price. Dan was great and worked with us.

Everyone was very courteous. The facility was very clean, and service was efficient and very professional. I would highly recommend Carolina Kia of High Point.

Reciently moved to this area. Went in for routine service. Very satisfied. Had appointment. In on time out on time. Very friendly and helpful staff. Definitely will return when service is needed.

I took my Rio to them to have my badly beaten up key fob replaced. Honestly, we had a small communitcation issue at first but, were all human and make a mistake once in a while! They more than made up for it and I am very satisfied. If my Rio needs more work done, Ill definitely give them a call!