I was in need of finding a good shop near home. I found this shop and saw that it had pretty good reviews and decided to try. My car had many issues and the check engine light was constantly on, so I dropped it off with Hugo the owner. Hugo called me and let me know of all the problems with the car and he was in constant contact with me for all updates. Ive never had that experience with other shops and I really appreciate that kind of service. Hugo gave me the breakdown of all the issues and parts that needed to be replaced along with the costs before starting the work. I had some major work done on my car and Hugo and his team did a fantastic job and the price was fair as well. Few weeks after I got my car back, Hugo called me to make sure everything was alright with the car. Thats some great customer service. You can tell Hugo really cares about his customers and wants to make sure they receive great service. Im glad I brought my car here and now Ive found myself my new shop. Hugo and his team are fantastic and I highly recommend them to anyone thats looking for an honest shop that does the job properly with great customer service.

Hugo is very friendly and this Auto is professional. I changed my battery and shock absorber, price is transparent and fair. I also got follow up call from them. Very good service, recommended!

Did oil changes here. Hugo and Manda were very helpful and went through all the issues with me. Very professional.

Check this car before I bought it. Really nice place. I trust their mechanics. I always came here to let them take good care of my car, since 2013.

Very expensive service, check the price before doing any job.

Excellent service!! Hugo is the best!! They did an outstanding job!!! Very Honest and friendly!!! A pleasure to do business with!! Thank you!!

I do not recommend this place they are not friendly, wasted my time, I drove from far away.

Hugo and his team quickly diagnosed the problem with my Accord’s brake system and found an error from the manufacturer’s service center. Was thoroughly impressed with their service, technical know how, and customer experience. Thank you Hugo!

I broke the belly pan under my car during the recent snowstorms. They ordered the part the same day and also allowed me to use the Costco discount coupon I had. They installed it the day he received the part and it was ready in the early afternoon! They even showed me the broken part so I could understand what I was paying for. They also were proactive and noticed I was due for an oil change. They called to ask if I would like my oil changed and told me the price ahead of time. I really appreciated it or I wouldve had to make a second trip (or not realized I needed my oil changed until it was way too late). Their service was professional and quick and Ill keep going there for my future car repairs.

The owner Hugo, was very friendly and honest with his response towards getting my car back on the road. Ive brought my 2008 Hyundai Veracruz with over 270k+ miles on it that needed an inspection and clearly there were problems with the car when driving. After Ive gotten the car back it the problems were gone and car handled just fine at a cheap price.

Look. I have been coming here for over 20 yrs. Why? It is real simple. The repair jobs are always done right at a reasonable cost. If they are at fault (which rarely happens), they will get it right for you. Recently, my relatives in New Jersey brought their Lexus here for a job rated by a NJ Lexas dealer to be around $4200. WestJohn Auto did it at a substantially lower cost. Most importantly, the quality of the job was for sure rivaling dealers. In July-2020, my Honda Odyssey suffered a collision damage at the front end. The body shop of WestJohn Auto (yes. there is a body shop on site headed by these good guys Aszad and Tony) did an amazing job in restoring the cars glory. Please see the uploaded photo. I know you will always find posts badmouthing all shops...no matter how good the shops are. Thats just the reality of the world we are living in now. But please do yourself a favor, stop taking your cars to dealerships. Come here !!!!

I have a suspension job that needs help from professionals. Not a big work but takes time. Thats why after a several calls I realized that not many shops were interested in this work. So I tried west John. They greeted me nice and kind from the very beginning. And surprisingly they are willing to work with me.I was very satisfied with their work. Theres no vibration on my lifted truck now. Highly recommended.

Hugo is great. He thoroughly explains everything, and is honest and trustworthy. I highly recommend this business!

They are very kindness and helpful for since this is my 1st time in car accident.

West John is the best... I have been using them for at least 8 years and their work is top notch... they are really good and really honest! I trust them completely! I won’t take my car anywhere else!

My family and I have brought all our 4 cars there for years now and always receive quality service. Hugo and staff really go the extra mile with their service. They are honest and efficient. They always give me a time frame of when the car will be ready and usually beats the time given. Wonderful mechanic shop, highly recommend. After big jobs, they will also call and follow up about the service to make sure everything is running smooth. A bonus is that they speak English, mandarin and Cantonese:

They fixed our car quickly and professionally. Service was great; they gave us a detailed report and explained clearly how they can fix it.

Got my dead gmc acadia towed here for a starter replacement. Hugo runs a remarkably well oiled machine. When I go to a mechanic I expect nothing but the right repair. Hugo goes above and beyond. If every mechanic shop had a Hugo working for it, there would be nothing left to desire. Thank you Hugo for the surprisingly pleasant experience. Keep doing exactly what you are doing.

I waited for several days but they were not capable of diagnose the clear problems with my car.

Hugo was amazing. My tailgate window fell off my 2014 Nissan Armada Platinum reserve. They were reasonable and thorough. I am very pleased.

Hugo is on point .. they get the job done at a fair price .. they are not the cheapest or most expensive, but you get what you pay for when it comes to mechanic work

Good price and trained mechanics

This is the best auto shop around. I have been taking my vehicle to them for years and the service is excellent. The owner is extremely friendly and helpful. The office manager is detailed and always courteous. They treat like family. I recommend West John Auto to anyone who is looking for excellent, quality service.

Had the pleasure of working with King and Albert. They did a great job. If you are going to come here make sure you allot yourself double the time you are told. I was told a couple hrs.They are clearly very busy. My car was dropped off at 8am for an inspection and oil change. I picked it up at 12 without that oil change.I will be back because I like the individuals that work there and they do good work. Just gotta work on honest timing.

Have been to a number of mechanics over the years. Once I tried west John auto, I would bit go anywhere else. They are professional and will tell you exactly what you need done and why you need it. They have consistently been the best priced mechanics. I have never had an issue with them and will continue to go to them for my car needs as well as my familys vehicles.

Been taking my car to them for years, whenever I have an issues. Their work is always top notch and is always fairly priced. The car dealership would always recommend services to be done on my car whenever I bring them into the dealership. However, I will always have guys from West Johns Auto to take a second look at it, and fix what is necessary.

It is very hard to find honest mechanics these days and West John is one of the rare animals out there. I have been going to them for years for mechanical and body works. Precise diagnosis and top-notched service. A+++

They are very professional. And they wont only replace But find a best solution for you! strongly recommendation!!

Hugo and Shang have been taking care of our cars for over a decade. Make sure you call ahead for an appointment. They stand behind all the work that they do.

A good and dependable auto repair place. The owners and staff speak several languages, do reliable work and can be trusted to do what is right in car repair. When they do an inspection and really doing inspection which can spot potential problems or identify a tail light or headlight out.

I have been going to West John Auto for several years now. Very professional, never had any issues with them. They were able to get a replacement driver side mirror, paint it, and install it all quickly and for a good price.Only other thing I can say is that sometimes its hard to get in since theyre usually very busy.

They do great and honest work, which I consider lucky to find. Ive been their customer for ten years. Would recommend without reservation.

West John Auto is a reliable and service oriented shop. They are honest and friendly. I have been going to this place for the last 10+ years. They treat you like family and always listen to your concerns about your vehicle.

Wonderful place. I had a 2005 Hyundai Elantra fixed from him. The car is fixed with no issues at all. He did such a good job that I really appreciate and recommend him for any car service. The price is also very reasonable.

Perfect job done! For solving car problems, I trust West John Auto the most! Everytime when I go there, Hugo’s team will take full care of my concern. After a quick diagnostic, they’ll offer me some service option to choose. All the work are performed nicely and economically. If you really love your car and want to be relieved from troublesome problem, just leave it with West John Auto.

Shop manager Hugo was very friendly.In the middle of the work, He made a call and informed the situation.After leaving the shop, he called again and asked if there was anything wrong.I want to introduce a lot to others.

Very knowledgeable, dependable and trustworthy. Theres no talking you into (expensive) work that need not be done; just does what must be done to be safe and fully operational. Love these guys!

Best auto body shop around! A car backed into my driver door (I wasnt able to get drivers info so I have to pay for the repair). While the dent was not bad at all, there was a large squeaking sound, I went to two other auto body shops and they both said they would have to fix the entire dent, which was about $1,000. I came to Azad and he said he could fix it in 1 hour for $100. The squeak is totally gone they now have a customer for life! I would definitely recommend them for any project, big or small.

Not a fancy repair shop but dont let that deter you from getting quality service and repair. Hugo is responsive and reliable. Highly recommend.

West John Auto was recommended to me by a friend and I was very pleased with the service. Excellent customer service. They provide courtesy follow up calls. They give thorough explanation of the work being done. The mechanics are courteous and knowledgeable. I recommend West John Auto to anyone who is looking for a great and reliable repair shop.

I don’t usually post reviews but this place deserves a shoutout! Not the cheapest place but honest folks. I get both of my cars serviced here and not once I had to come back for the same issue. Hugo know what he’s doing. Thanks guys and keep it up

Went here for a drum and shoe change . Very well done. This place is highly recommended by me.

I have had my car repaired here for a very long period of time. The services are amazing. 5 star garage.

Hugo, its very professional, helpful, and gives his honest opinion without being pushy. Fair prices and they back up their work. Recommended over any other shop in the Hicksville area, and Ive tried a few.

I have been Customer for over 10 years everyone is very professional they describe and if possible let you see the issues youre car is having there pricing is reasonable and you always get follow up courtesy callThey also have towing and a collision body shopAll my family members use them

This is the second time Ive used West John Auto. The first time was to replace all the break li es in my 99 Honda. This time around they worked on my 05 Mercedes. They replaced a tire, resolved a leak in my sunroof, replaced all the air filters, recharged the AC, and biggest of all they performed numerous diagnostics to resolve an issue that was draining my battery. The kept the car for 2 weeks and were able to resolve the issue. They kept me informed throughout the entire process, even sending me photos of the work on progress. They were extremely helpful in explaining everything. They even followed up several days after to see how the car was performing. That type of service builds the kind of trust that is very difficult to find in auto repair. I highly recommend West John Auto.Mike Lopez, Hicksville, NY

Hugo is very on point with work. Takes care of customer.Tito

Always on top of the game fair price. Great follow up services.

Our Subaru been hit by a rental truck one month ago. The insurance company kick us between the two companies. One is the truck owner the other is the driver. My husband went back to China. My English is not very well. When I talked to the insurance guy they keep denied, I was so hopeless! Thank God, Asazad help me out. He take care of the insurance part get my Subaru fix for free and get me a rental car ( I have two kids, I really really can’t live without a car). Today I give him back the rental car and pick up my Subaru. Five stars for Asazad’s good service!!!

Have really bad experiences with this shop. My cars transmission got a serious problem after a minor repair from the shop. The shop owner offered me a discounted price to repair the transmission, which i refused. I ended up spending more than $2k to get it repaired by another shop. I did not ever come back to West John auto. I recently heard from a friend who was complaining to me with a similar experience, after leaving his car with West John auto for a minor repair, when he got his car back, transmission did not function well, and he had to spend more $ to get it repaired. Be careful with this shop.

I went for the first time to West John Auto for an Inspection on my car and received excellent and courteous customer service! Thank you Hugo and Manda, I will be returning for my oil change and services!

This is a dishonest body shop. No need believe my word. Just compare their quote with Goodyear, you will know. Good luck.

They know what they are doing and are always care about customers - a very processional auto shop. If you have any car issues or are looking for a used car, I would highly recommend West John.

Im really happy with the work Hugo and his team did on my Subaru.

Best shop for auto repair in long island. Great service!

I have been going there to west John auto for more then 10years they are the best fix it right what you need for your car Hugio and John big help Thank you Syed

Talk to Hugo. Looks 18 but knows his ish. Will even give you repair pricing options. Best mechanic for high end foreign cars.

I used to change oil and do some repairs over there. They offer good service and reasonable price.

I had been here two times for my car, when i had minor accidents. Needless to say, John did an awesome work on my car. I would recommend them any time.

Great place. Staffs are friendly, Reliable, reasonable price.

Fairly honest and reasonable pricing. Hugo and Monica are professional and easy to work with.

Thankful, I found you John, very detail oriented and professional no complains, my car run so good compare to before, John dont forget we still have work to do. see u soon.

I have been West John Auto customer for years, and always appreciated their good service

Fair pricing, works fast n above all reliable.

Reliable service and reasonable price. The service can always be trusted and they get the job done fast.

This is the worst Auto service i have ever seen.The customer service is so bad that they donot even answer your basic questions.Guy sitting in the front office is so rude.They donot have proper place atleast to wait for customers.Waste of money and time going to this center

Amazing service, was really surprised by their honesty and integrity.

Very trustworthy and reliable. Always economic and honest people.

Always very helpful

Hugo Is the best there friendly and nice

I went there to change a transmission for a Suzuki Kizashi he could not find a used transmission like you promised me before finding a used transmission for my car he started fixing small small things that needed to be fixed in the car thats not a professional way to do the job and then he asked me if I could go ahead and find myself a used transmission and bring it to him so he could put in my car I said Im sorry I dont know where I can find a used transmission he said okay now you owe me $1,007 for fixing small small things in the car and taken out the transmission I said no way he called the police on me I paid him I left there feeling very disappointing thinking why would he take a job not knowing its not going to be easy find a used transmission for my car and basically he give up and asking me I should find my own transmission I give him one star because thats not professionalism so I wont go there again I dont recommend my friends and families to go there

I wish i could give 0 star the guy told me please come tomorrow in morning i drive 20 miles and then he said we busy seriously very bad attitude and look like they showing unnecessary busy

Great service. I wouldnt take my car anywhere else.

I just used the 15% Costco coupon here. I keep coming here for two years but they didn’t tell me they are Costco Certified Shop. I gonna used my Costco coupon every time from now on!

West John Auto is a reliable and service oriented shop.

So arrogant

Great at what they do.

Pricey... But good work !

Very good service

Elegant& considerate service👍

Best one on LI

Very good experience

Reliable service

Me.Hugo and West John Auto Repair is the best of the best in the town👍

🚘⚙🔧🙏

Very honest and friendly service, I think it is very rare in New York... It is surprising that they will provide the service you need without deceiving. At that time, the rear brake part of my Jeep had a sharp noise, Then I tried to go to the repair shop to compare the quotations. Many repair shops provide a quotation for replacement brakes of about US$500~700. However, I only spent 100 to solve the problem because my car received an honest inspection and I am very satisfied so far! thanks:)

It’s a word, I only say it once.

The people at this garage are especially good! ! Very nice! ! The new car I just bought has been scraped for less than two months. I first encountered this kind of thing. I don’t know how to deal with it. I don’t even know the police. Especially flustered When asked online, the young lady of the garage, Monica, said that she can help me to see if she can see the money. It is okay to decide not to repair her. I lived in NJ driving experience less than two months ago, I was very embarrassed and I was on the high speed for the first time. I opened it for a long time, three hours each way. After I went, I stayed very happy. Everyone is very good communication. And the little brothers inside are so handsome that they are not open for six hours and are strongly recommended to everyone.

Very close to home, the receptionist is very enthusiastic, standard Mandarin. It is said that this car has been in operation for 30 years. As a person far from Flushing, I can find a reliable Chinese car dealership near my home. I feel very happy. There is a parking space at the door, there is a lounge when the car is repaired, and it can also handle the business of annual inspection. Especially good.

The staff inside is very nice and the service is very good!

Service is great