Nico was a pleasure from the moment I walked into service, I had a couple issues with my vehicle and let me know ahead of time that you guys were very busy, but he will work my car into the shop as best as he could. He kept me informed over the course of the past couple days and I got my car back within two days. I will keep bringing my car back to Levittown Ford due to his honesty!

They had my truck for one month without a loaner I go to pick up the truck, parts were missing oil finger prints all over the interior so I left it.When they detailed it they chipped all 4 of my rims and they said they can’t do anything about it they just don’t care inspect your vehicle before you leave there lot plus for an oil change at quick lane it takes about 3 hours every time

I have been using this facility for almost two years now & have totally confidence in them.Nick Brown is my sales representative all those times during each visit. Nick is very professional in many ways such as, explaining the diagnostic issues & all the other related problems. Hes also very knowledgeable in his field. He replies promptly to all my texts & emails. His patience is admirable when dealing a person like me, LOL 😆.Normally I dont rush him as I know some mechanical issues are sensitive & time consuming but this time I really pushed him too much to get it done as I needed the car to travel far. Nick kept his cool temperament and dealt professionally. 🙃 a round of applause 👏.Getting a loaner is seamless process. The front desk is very polite & professional as well. Most of the communications are done by either emails or text messages which is another great hassle free way of doing business.Thank you all (employees of Levittown Ford).Nick Brown is a pleasant personality to deal with & a piece of mind.

Top tier service. Nico helped me out with everything. He was extremely professional, nice, and super helpful! Definitely will be using in the future!

Nick Brown was my service manager and he is always professional and call back when he says he will. I have multiple vehicles in his ship from my work fleet and he k owe exactly what stage of repair each one is, I never have to ask for an update as Nick manages to work in analysis as he escorts me to the waiting room, I know where it it I’ve been to the shop multiple time but he always does it and I appreciate the little things. Nick is a gentleman and the whole crew at Levittown Ford Service is just fantastic. I like that I always get a straight answer not what I want to hear. I highly recommend this business.

I have had the pleasure of working with Nick as my service writer. He was always professional.He took the time to fully explain the needed repairs. He kept me updated as the repairs progressed. I have worked with him a few timesand each time I felt confident the work would be correct and completed in a timely manner.Thank you Nick!

The associate Chris should receive a raise. Amazing customer service and helped solve all issues with my vehicle. I will definitely be back because of Chris phenomenal customer service. THANK YOU CHRIS!

Lovely people and place .only wish I purchased a Honda Pilot. My Ford Bronco with only 2,000 miles had catastrophic electric failure. There it sits now 4 days later parked next to a Nassau county police car.

DO NOT BUY VEHICLE FROM LEVITTOWN FORD!!!Everything they promise on service does not happen. Lets start with tire warranty, sales promised and never put in contract. Now with towing and service, have power train issues and broke down 35 miles from home. National and global company and I am out of towing range which is not stated. Service blames sales and sales blames service, ok I pay about $400 total for tow and was promised loaner. Go in morning and wait and wait and etc, no loaner and they cannot help me. Called and woman said was never informed and no vehicles for me. This dealership and service( 2 different locations) play the game and totally disappoint. When 2 year old f150 is repaired will trade in for another brand, does not live up to the old Ford reputation and they dont care one bit about the customer.DO NOT BUT ANYTHING FROM LEVITTOWN FORD!!!

I upgraded my review after the General Manager called in response to my original complaint. He agreed that the communication could have been better and he will work to improve it. My Explorer was completed over the weekend without further delay. Based on my conversation with the manager and his proactive outreach I will certainly give Levittown Ford another chance should I need repair services down the road.

Brought my car in with an oil leak and engine misfire. After one week i was told it was due a loose hose....when I returned to pick up my car the engine light was still on. They cleared the code but the light came back the next day. I still have an oil leak and a misfire. Poor service they lie and didnt even made an effort to fix it. Avoid this location!

Nico was amazing, professional, and very knowledgeable! I couldnt ask for anyone more helpful!

Was in for a oil change, Matt took care me . He is good employee and Ford is lucky to have him

I had a Recall on my Ford Explorer and they took care of it. Service with a Smile!!! 😃

I had to give at least 1 star to the service advisor trying her best, however, I spoke with an unnamed woman to set my appt to replace 2 interior trim parts. Was told 1 hr to do all, arrive and they tell me that 1 part is on back order and the other part is a different trim part.1 hour and 20 minutes later, they tell me that they are trying to replace clips and it will be a longer.Lack of communication by the service department telling me of a back order is my first issue, then they take it upon themselves to try and fix another part without notifying me of it taking longer.I guess my time is not as valuable ?They should have put me in a loaner considering that it would take longer than expected.

Ive been there several times now.I always feel as though Ive been treated fairly.Parking is limited, but they have a good system to get you in and out as efficiently as possible.Seems to be staffed by good hard working people.Id recommend the place to friends and family.Id give them 5 stars, but they lack amenities like a car wash which Ive come to expect from another brand car dealership that we go to.

I had my car serviced at this location almost 3 months ago for AC sensor and the Horn issue. I dropped my car on January 18 at 8:31 am. They charged me $1,202.50 for labor and none of those was fix. The AC sensor was still reading -40 and the Horn was not working. They made me purchase a new horn which I should not because the Horn was good. At the end They said the Horn was not wired properly but they could not fix the wiring. I requested the old horn, and they gave me an empty box. They also told me that they replaced the Ac sensor. But the AC sensor was still reading -40. I spent in total $2,479.32 and nothing was fix. I took my car to a shop which is 10 minutes away from my house and this guy took exactly 27minutes to fix The Horn wiring and the AC sensor. He charged me $110 for all. I was so pist off for losing $2,479. 32 in Levittown Ford services. Every time I call to talk to their manager about this issue, they always tell me that he is in meeting and sometimes they transfer me to his line, and he do not pick up. It took me 2 weeks to get their manager on phone. The manager told me that he will look and get back to me and he never did.

Had a terrific experience dealing with Michele Gerdon my service advisor. I was kept informed every step of the way and the repairs were done on time as I was told. And since this repair involved an ambulance getting it back in service promptly is very important.Thank you Michele. I will definitely consider buying my next car from Levittown Ford. Steve Balko

Great group of people there. Michelle in service was amazing. Thank you

I had my car serviced at this location about 6 months ago for a left front control arm issue. They charged me over $500 dollars to fix this issue and recommend that I fix the other side (right front control arm) so that both sides would have equal strength. So I take them up on their recommendation and fix the other side for and additional $500. Today March 29th I take my car to another shop for oil change and wheel alignment and they tell me my front right control arm is damaged. I tell them that I just fixed both sides within the last six months. They take pictures and videos to show me as proof that the left side was replaced but the right side was not. So now I’m here spending another $575 to have something replaced that was paid for 6 months ago. Long story short, I will not be bringing my car back to this location and I suggest anyone reading this to do the same if you value your hard earned money.

I would give them 0 stars if I google allowed. Horrible management and service. Totally unprofessional and a waste of time. Management doesnt return calls and ignores any complaints you might have. If you want something done to your car, take it elsewhere cause this place will not help you.Edit: Their manager did try to get in contact with me, only to lie to me that he had never received my messages that I had left for him.

This was the first time getting service done at Levittown ford and will most definitely be the last. I’m not one to leave reviews but I was very disappointed. They tell me it will be 2 hours for an oil change when I had an appointment. The valet guy was rude when I asked why so long. They didn’t re set oil life in my truck, didn’t look into the 2 other reasons why I was there. They didn’t give me any paperwork on the service. I’m wondering if they even changed the oil. Never going back

Noah and Nick in the fast lane service dept are top notch Notified me of ways to save money very knowledgeable and prompt. car repairs are always a headache and they made it quick and easy. 10/10

Unfortunately I had a rather stressful experience here. Brought truck down for constant fan clutch being engaged. Nothing crazy. I called to schedule an appointment about 10 days prior. I confirmed that making this appointment the truck would at least be diagnosed that day so if any rental/loaner cars need to be scheduled it can be done so. I was told the truck would sit until Friday which than it would be diagnosed. Asked if I can than bring it on Friday? Was told no thats unfortunately not how it works here. I will go back to hassett and wait the 3 weeks for my appointment. They always do a great job @ hassett. It just takes a while to get an appointment due to 2 techs. Its unfortunate that all dealerships/service are like this.

They service all my trucks. Michelle the service adviser is the best she always promptly takes care of everything for my fleet

So far, the drop off was pleasant. Michelle was very nice. I look forward to the results of the service on my 2004 F-350 Super Duty.

Best ford dealer in ny

Expensive, not thorough, not accommodating. It seems as if they have too much business. My transmission started slipping today and I brought it there. They said I needed to make an appointment. I told them I didnt need it looked at today, as I would be away the whole week and just wanted to drop it off. They said I would need to make an appointment and come back. I think I prefer the private owned/operated shops where Im treated as a person and not a number by a company with too many rigid rules.Ive dealt with this dealership once before and was not impressed. And if the problem currently is what I think it is, they should have caught this last time I was there

Trashee. Wastee of timE

1 hour and 45 minutes for NYS Inspection and Oil Change.

Noah was an exceptional service advisor. Great experience overall, highly recommend. The whole staff was awesome.

Very pleasant staff and excellent repair service

UPDATE 09/29 - GM Bill called me this morning and was very apologetic for my experience at Levittown Ford. Bill listed and was totally understood my issues. Bill offered to refund the charges.If you want to be poorly treated, drop off your car here! I originally dropped of my 2013 Ford Focus on 09/17 for an appointment at 10am. My car alarm was going off in the middle of the night every night and hood light was coming on while driving. The next day I was called by Frank telling me that the car was ready, fixed and good to be picked up. The technition said they adjusted a broken hood latch wire. So I picked up the car on Saturday 09/19 and immediately when I got home the car alarm was going again abs the hood light came on. That night and for the next 3 night the alarm went off 4 times (my neighbours hate me). I called on Monday 09/21 and spoke with Frank (the same service advisor) who said make an appointment when you can to bring it. I did make an appointment for Wednesday 09/22 at 10am. I dropped of the car that day and explained to Frank who said he make it a priority and put a fancy red sticker on the paperwork to make sure it gets done right away.I called later that day and the car was not looked at yet. I called Thursday morning and was told it was not looked at yet. Thursday night I was told it needed a new hood latch (they knew this from the first visit) the part was not going to be there until Friday night. Why did I make an appointment if the car was not going to be looked at until 36 hours later. Saturday the car was not still looked at even though the part was there. Finally at 5pm on Monday, 4 days since my appointment the car was apparently fixed and I could pick it up. I paid for the part the second time round but was not charged for labor again.Hopefully the car is fixed and it won’t go off again. The whole issue has been aggravating. If the technician has replaced the hood latch from the first look over a week prior to it being fixed I would have had my car!!!! The service here is terrible! The don’t answer the phones and no one is friendly.Worst of all.....no one is wearing masks during this pandemic! NO ONE!!! Do not come here people. Find another Ford place

Noah Reed did I a great job in servicing my Ford transit connect and was in and out will be back in the future 👍👍👍👍👍

In and out in not even half an hour for an oil change. No more bagels but hey covid.

This is my third Ford now. Every Ford i have leased has had problems. I overlooked the issues because in the passed the service department would give me excellent service. This time around was nothing but misery! The lies and fighting to even get a call back will make me never get a Ford ever again. I would expect this from a second class dealership.

I dropped off a customers Ford Explorer over at Levittown Ford for a water leak issue. Michelle Gerdon was courtious, proficient and kept me updated through the entire process which only took a couple of days. I couldnt be happier with the service dept at Levittown ford. Thanks Michelle

Great employees! Especially the service manager.

Always a pleasure to bring my car in for service! Friendly and accommodating, they are truly helpful and sincere!

I am 53 years old and have had a ton experience with dealerships and repair shops and this was my worst experience ever. Two appointments to get 2 things fixed and only one gets done and that was done poorly as the part replaced was not properly installed and is not as it was originally built. Item works at least but the second recall repair was never done.On both dates i dropped off the car no one ever called me back so I only find out whats going on when I call. If they cant make a 5 minute call to let me know whats going on why have these service agents. I dont understand so many layers of workers and service gets worse. The reason i think they have so many people is so they can push blame to someone you dont even know or will meet. Ultimately poor service at this place falls to the manager in charge and I guess this is the best they can do. Save your time and money folks and try elsewhere.

Best service! Never had a problem with them and always do a quality job. Especially Noah in quick-lane he is the best!

Friendly people. Good work.

Noah, Rob created a wonderful experience with me today! Will be returning soon!!

Great service. Great team. A bit pricey.

Was very disappointed, went there with my mustang. They told me it would take at least 3 weeks because they were backed up.. I said thank you and left.. Dont go there..

Definitely better than Hempstead!

Writing this review as I’m still waiting brought in my car for oil change in quick lane no people waiting in front of me. Here we are almost 2 hours later and the car isn’t finished. Terrible service no communication and just lace of customer service will be my last time here nothing quick or pleasant about this experience!

I have multiple dealings with this Service Department and have been disappointed numerous times. I Was there the last time for a repair that took 1-2 hrs. and had to wait (leave my vehicle there 2 days!) for which I had an appt. The last excuse I received was because the service manager was fired. The make very little effort to do the right thing. I have had probably 15-20 other visits to other dealership service centers and can say this one was the worst dealership I have ever dealt with.

Quick Lane got my car in for an oil change super fast. There is a waiting room that has tv and is spacious. Noah was very helpful, had a great first experience

Frank was very helpful and communicated to identify issues and pick up.This location and staff is extremely better compared to Crown Ford.

Wanted to buy an Roush Exhaust Tips since i already have an Roush Exhaust Axle Back. And i called the customer service they never answered my call. However i called them again the next day and the customer service answered but they were not that happy to answer my call seems like they were busy in something and was in a rush to hang up. I asked about the part and they told me you cannot buy it over the phone. It is online only. And i wanted some more information on this product like the inlet sizing, does includes clamps, shipping charges and deals on the products but didnt got much info. That is why i rated since google asked me to rate this business.Thank you.

Check in was quick and smooth at 7 a.m. Receptionist who checked me in was really great, personable and knowledgeable. My only disappointment is that it took 2hours for an oil change. This is a company vehicle, thus I am obligated to use Fast Lane but as a business person, it cut into my productivity significantly. Waiting area was clean and comfortable and coffee and bagels were a nice touch.

Bought my pickup truck from this dealer 7yrs ago great place to do business, and got some replacement items from the service department for my Lincoln good business

Best service department. I was impressed that the service rep who checked my car in kept me up to date as to what was happening with my car. Excellent

Totally inept staff. Awful service. Avoid this place. After our poor service experience we filled out a dealer generated survey and one from Ford Corporate. We heard back from Ford but never from the dealer.Read our full review on Yelp.

Great service. Definitely social distancing. .Turn around time was reasonable.

All of Levittown Fords employees are so great! Always professional and courteous!!

Frank was very courteous knowledgeable and helpful. 5 stars

Extremely disappointed and frustrated with this Ford Service Team. I arrived for my 7am appointment at 6:50am. I had a nail in my tire for which I have a Ford warranty. There was only one person ahead of me when I arrived. I waited patiently for two hours until I went to the service desk looking for a status update. Minutes later, one of the service agents came around and told me they dont have the tire in stock and need to order it - and I would need to come back tomorrow. The service agent said it took two hours to validate the warranty and check the tire. Absolutely ridiculous. Go elsewhere!!Update - they did call me the following day and say the tire was in. My husband brought in the car and the tire was replaced in about 80 minutes.

Waste of my time. Levittown Ford either has incompetent and/or untrained employees or intentionally misrepresented providing a loaner car for my 2018 Mustang manual with transmission problems. I called on 8/30 to schedule an appointment for my Mustang I had for 2 months with 2,000 miles that has lost second gear and explained that the car was a CPO purchase from an out of state dealer (found a great deal on a trade in with 150 miles) and I was looking for a local dealer to use for service. The woman I was speaking to said that there was a 2 week wait for a loaner car if I wanted. Being that I was going away that following week I explained to her to schedule the appointment until after I returned so that I would be available to pick my car up if it was done. When I went to drop my car off in the morning and waited 30 mins to speak to the service advisor he explained their policy of only providing loaner cars to customers who purchased their vehicles from Levittown Ford. This is understandable, but I did not plan for a ride home nor was I offered one. I could have brought my car in before I went away on vacation so it could have been worked on while I was away. I am a long time Ford owner and I was looking forward to finding a local dealer for service but this experience left a bad taste so I ended up taking my car and I will find another dealership to bring my business to.

Great Service fixed it right the first time.Friendly, fast, & Clean

Frank was extremely helpful in getting my repair done and went the extra mile in helping me get a good will policy adjustment for the cost of the deductible on the transmission repair based on the vehicle history of transmission clutch failures my car has had from the beginning. In short he saved a Levittown Ford customer!

In and out service, the quick lane is awesome!! Keep up the good work!

The staff is very friendly. They just did my inspection had it done under an hr . Very happy with the service

Update 06.26.2020: Three months ago I had my car there for AC issues and the rearview camera among other small issues. Diagnostics was done then. As per my service advisor, who does not work there anymore, the camera was fixed. Shortly after picking up the car I realized that the Camera was NOT fixed. I called back and was told to bring the car back in to fix the issue. Then Covid happened. Fast forward to today. I brought the car back to have the camera as well as the AC fixed. Because there is no paperwork as to what has been done in the past, I have to pay again for the same diagnostic work that was done 3 months ago and got blamed for not being able to remember the details I was given three months ago/not being able to produce paperwork for the previous diagnostic work. Isn’t that something Levittown Ford should keep track off??? I got quoted $500 more for the AC than 3 months ago. Also, they are willing to fix the camera for about $1200 even though “it had been fixed 3 months ago”. Requested to speak with Manager “Eric” yesterday as I feel like being ripped off. Of course, he is in “meetings” all day and I am still waiting. Worst experience and will not go back.I’d be happy to discuss this with leadership- feel free to call me anytime.

The labor and parts price for repairs are too expensive for the time it takes for them to repair. In my experience, when they fixed one issue with a car another issue is brought up, and they do not deduct any total cost from the new problem even though the new problem was caused because an old problem was fixed.

I had an issue with my mustang gt . The alarm system turns on automatically every few hours . Made an appointment and dropped of my car on sep 16th afternoon . I specifically told how important the car is to me to the service manager as i use it for my work and asked him to update me asap . No update Wednesday, thursday, I have to call him friday and a service manager X says to call me back in an hour . i call him 4-5 times on friday and no one answers . Sat no update and monday morning i have to call again and this is when they say they need a key as the remote key was not working. Now i have to believe my car was just laying there from the past few days if it is so then why do i need to make an appointment ? Anyways Tuesday i get a call from manager saying my battery is below voltage so the alarm is going off and i authorize to replace it . i pay approx 500$ and take my car back Tuesday aftenoon . After all this drama the main issue was not fixed .The alarm goes off again . Im completely disappointed . Complete waste off time dropping my car with them .Im never going back .

I had a very good experience with Levittown Ford & with Frank Qazilbash. He got me into a loaner vehicle when he found out that mine wasn’t going to be done at the time he promised me it was going to be done. Will keep going back to them for service work on my company truck.

Worked with service advisor FRANK. Excellent people skills.

They have given me great service each time i visit. They explain everything that needs to be done and kept me informed by text message if i wasnt around. The staff is friendly and they seem to care about the customer. I had alot done on my car and i wasnt there too long. They all wore face masks when interacting and plenty of hand sanitizer stations for the public to use. Iam glad i go to them.

The quick lane isnt so quick. 4 hour wait times. Might as well schedule an actual appointment. They were able to drop me back to my home (no other means of transportation).Their text messaging service to keep you informed doesnt exactly reply back.. ever. Not to happy but this is the closest to me sadly

Needed an inspection and staff made you feel welcome. No trying to upscale you on different products or services. Lounge area very nice and in early AM, they gave complimentary bagels, coffee as well as pastries.

SAVE YOURSELF A HEADACHE!!!!!!!!! DONT WASTE YOUR TIME AND MONEY ON THIS dealership filled with Scammers and con-artist at the ford levittown in hicksville, trying to take peoples money away by lying about needed repairs and parts, that are suppostly messed up and not working just trying to rip-off people when everything was In good condition or needed minimum repairs which would have never even been close to the amounts they wanted to charge for the suppose repairs and bad parts.

Great Ford service.

I would like to sincerely thank Marian, Joe G, and the blonde girl with the cute mask for their excellent service today. I came in for a inspection and oil change with my 7am appointment. I was in and out in 45 mins! Ford is also doing free oil change and tire rotation for essential personnel until June 30th with ID. Thank you all for your kindness and give start service today! You are all awesome!

Poor customer service. I took my vehicle for a recall at their service department and a staff member stole my original car key. They programmed me a new remote control but still not key to be found. This happen about 3 weeks ago; Every single time I call the service advisor Michael just takes my phone number down and says he is gonna call me back but never does . He don’t give a F. He call and told me my car was ready to be picked up, when I arrived there my key was missing and my car couldn’t be moved.

Quick response as soon as I pulled up . A very pleasant and efficient check in . Warm accommodations. Bagels and coffee . Work accomplished and a quick check out . Overall extremely happy with my experience !!

Fast friendly convenient

Oil change took more than 2 hours. My appointment was for 7:00am and they did not check me in until 7:30 am. Very disappointed. Staff was friendly and kept me updated but this is unacceptable for an oil change.

As bad as it gets. I’ll try to make this short. Brought the car in for a simple oil change (I’ve had this done many times here so my car is in the system). They used the wrong oil, filled the car up pulled it out and called me to come get it. I noticed the price was off so I questioned what oil went in the car...it takes full synthetic 5w50 per the manual. They used some synthetic blend not per the spec. They quickly drained the oil and replaced everything with the correct parts. The service advisor (Joe L) comes out to tell me it’s 90$ to which I said I’m not paying for the service which was done incorrectly and discovered by me. After arguing with Joe L for a bit he decided to walk out and make some unprofessional comment about a credit on my account from a previous service disaster unrelated to this one. He sends out another Joe who offers me two free future oil changes once I pay for this one. I quickly say I won’t need any future oil changes since I won’t ever be back. More arguing takes place until finally another gentleman walks over to hear the story. He promptly says, no problem it will be no charge today. I walk out having paid nothing to see a giant skid mark of oil on the door (picture a mechanic in greasy pants leaning on your door to reach inside), oil on the steering wheel, oil on the gear shift. It was out of sheer location convenience I used this place but never again.I hope they send me the email survey.

Had trouble with another Ford dealership called Levittown made everything great good people good company good product

Wish I could give zero! The worst! Always a wait! Why call it speed lane. You cant make appointment. VIP treatment is a joke. To get oil change and inspection, its over 2 hours. Then to make matters worst, after waiting 2 hours, they forgot to do inspection, so now another wait. Totally disappointing. Will take my car somewhere else.

Awesome experience 👍 Mike in the Service Dept is great to work with. I was nervous about bringing my car to a dealership to get serviced as you never know what they might tack on... Not here though. Do not hesitate to bring your car here. A++

Everyone there is so nice and helpful. They had my car in and out for a service.

Nicholas Brown service advisor was knowledgeable and courteous.

It was a terrible experience all over. I bring my vehicle to them with a perfect time condition key, while they gave me the vehicle back with broken key. After two weeks of waiting I went to pick my vehicle on Friday the 6th. They had my car up on the front door ready to go warmed up engine is running, no reason for me to check the keys shut the engine and re-start the vehicle. So, I drive the car home. Shut the engine and get the key out of ignition and the key felled a part. It literally felled a part right after I take it out of the ignition. And I couldn’t call at that moment since the service center was closed. The first thing in the next morning I called them to inform what happened to the key. They told me to bring it Monday when they will have the service advisor Nick Brown and the service manager as well. So, I call Monday morning and the SA told me, yeah bring the vehicle we will take a look at it. And o drive 2 hours back and forth from where I live, and waited there for 4 hours to hear ohh it takes several drops before the key brake. So, the service manager Erick K made it sounds like you dropped the key several times and we dropped it once it broke we can take responsibility for that. And tell me right on my face you can seat hear and we will have the same conversation all day but we are not taking the responsibility for your keys. When they broke my keys. It’s real disappointment and frustrating at that moment. And after that two days goes by the same problem I took the vehicle in for comes back. I call the SA and he tells me ohh we fixed what we found and it took two hours diagnosed to not find the actual problems wot the car. And advise me to make an appointment to bring the vehicle back in so, they can do a another session of harassment. This is absolutely robbery and unprofessional customer service I’ve ever experienced.

Poor Service, Long wait, incompetent employee (loan car coordinator), Worst Car Dealer (Ford Levittown).I came in for the first service of my car. the adviser was helpful, but the loan car coordinator rushed me out of the place. I booked a loaner car month in advance because of a recall and the coordinator refuse to give me one instead had someone drop me at work after the wait. I mentioned an issue with the sensors of the car, and she said she will tell the adviser and he will investigate it. the adviser calls and tell me he knows nothing about the sensors issue and cannot spend more time on it now, so I must make another appointment to take care of it. I spend 25 minutes on the phone because she forgets to do her job.first time at this service center, not the experience I was after. Never coming back here.

Fantastic customer service.

Update. did purchase a new car from dealership but will not even use free oil changes just out of principle of giving them satisfaction.this was horrible. after nothing but bad experiences with the service department i went to a different ford dealership for my recalls. Levittown ford makes appointments but thats only to drop off the car. they wont work on it for a few days in my experience.

I made 2 appointments at this location. They advertised open until 6 pmbut they only do service until 4pm my second appointment was for 7am then I sat in a waiting area for 3 hours full of people during the pandemic when i was told I was the first appointment if you dont want coid 19 I would not go to this place

Been waiting here for over 2 and a half hours for an inspection. In this time, a service manager tried to convince me that the inspection would not pass since the check engine light was on. I informed him that this was impossible. No light was on when I drove in. No engine light was ever on in this car. He said to hold on as he talked to the service team. Apparently the key was not turned all the way, and all notification lights came on. This is common knowledge for most drivers, let alone professional technicians. He then informed me that now I need new headlights (A routine procedure that takes about 15 minutes). It’s been about another hour and a half since I’ve been waiting for my car with no updates. I just asked reception what’s going on and they stated that the lights “just got in.” I can’t tell if this is a lack of training or just a blatant rip off. I suspect that before I leave here I will face even more “problems.”One star rating. Additionally when I walked in there was talk of another vehicle receiving a scratch and dent, post drop-off at this site. This site could be great but training is needed for staff, and there is need for more communication with the customer.

Awful. They always have new people because the management is awful and they cant keep their staff. They have screwed me over for years with my car. Its impossible to get a service manager on the phone, theyve had my car in their shop more than Ive been able to actually drive it. I have had the same issue with my car since I got it and they STILL can not fix it properly. I highly recommend bringing your car somewhere else if you need it actually fixed. This place is a disgrace

This was my first experience with Levittown Ford Service. Not a great first impression. I received a notice of a recall of my passenger airbag. I immediately called in early March to make the appointment for March 29th. I received weekly text messages confirming my appointment. I was told I had to leave my car for 2 days to complete the job. After arranging to borrow a car from a family member (because I was told I would not receive loaner car due to the fact that I am the second owner of this car), I arrived at my appointment to be told that they do not have the parts and that it may be another month and to go inside to be put on a waiting list. Not even a courtesy call to me that there was any issue....very disappointing to say the least! Although Janet at the Service desk was very nice and professional, her hands were tied. She did offer a loaner car for the next appointment but I honestly do not feel after this experience that they would honor that as well. In the meantime, I continue to drive my potentially dangerous car until these parts come in with no indication of when the job can and will be done. I am in a service related business and the lack of communication and lack of caring on the part of Levittown Ford Service for this inconvenience is completely unacceptable. I will more than likely go elsewhere.

I dont recommend bringing your car to get service here, terrible customer service. Ive been here before a few times and never had a problem but that was about eight months ago now this time I went was the rudest people Ive ever experienced you think because theyre in the service industry they would know how to treat customers and give good customer service however thats not the case. Its a shame that people are like this and just dont know how to be respectful.

Had to go there for a recall on air bags just because you dont buy car from them. They do not offer a loaner vehicle had to wait 3 days for car ro be ready. Dropped off on Friday. Picked up Monday afternoon thankfully they offer uber

Brought my Mustang GT in this morning to Levittown Ford Service center to finally get the Takata airbag recall done. I set up an appointment with Bob Lingo about a week ago, who was absolutely great. I pulled up and was greeted right away by a young man who tagged the car and immediately brought it in to start getting worked on. I enjoyed a nice cup of coffee and a bagel in the mean time. The customer lobby was clean, and pleasant. Everyone there as very nice. I had my baby(car) back quickly and they even gave it a free multi point inspection. Ive been to every Ford service center on LI and Levittown is hands down the best! Go see them, you will not be disappointed. Thank again to Bob Longo and the whole team down at Levittown Ford for a job well done!!

Bob Lingo was great! He was told that I was in a hurry and was able to get me out quickly in the am so I could get to my next appointment. Recommended!!

All staff very very nice and helpful with warrenty questions. Very good service

Very courteous, approachable and helpful staff. The Service Director Joe is in particular knowledgeable and helpful, so is the Service Supervisor Michael. I took in my car for 60K service, which then required more extensive work for other issues. I had to leave the car in the shop, and a lender was arranged. I was provided with good information on what needed to be done, with photos showing the problem. I will bring my car back here for services and repairs in the future no doubt.

Worst service I have seen in my life, I would have given it a 0 stars if I could. Came in for a oil change where the lady at the front desk said it would take 1 hour but actually got the vehicle back after more than 2 hours. Was late to work and seems like they didn’t even do the oil change, they might have just given me the car without it......