I went at 9am to get my inspection done. The manager, Nadir, was very helpful and got my car done right away. He noticed I had to wait around and got it done very quickly. I would recommend this place to anyone for any car needs.

HORRIBLE and unprofessional customer service. If you call to inquire about anything, the person who picks up will cut you off in 2 seconds to tell you that everything can be found on the website, even though the reason you’re calling is BECAUSE you couldn’t find it on the website. He will then abruptly put you on hold because he doesn’t want to talk to you and then hang up after leaving you there for 10 minutes. If this is how they treat you on the phone, I’d hate to see how they treat you or your vehicle in person. Any location but this one is great, just stay away from this one.

These guys are amazing. I have been here twice and they are very attentive and understanding. Some auto places tend to take advantage of you if you are not very knowledgeable of cars and certain issues involving your car but they make sure to take care of you and not rip you off. The mechanics are good and they make sure to assist you as soon as you walk through the door. They are very honest with great prices.

Stay away from the Hicksville location. The staff is extremely rude and unprofessional. The manager (guy in white shirt at from desk) was arguing and cursing at people in the shop. He made it clear that he could care less about my business and didn’t want me there.The Westbury location is much better and Ken deserves five stars.

Nasir the store manager is the man to go. Always recommend. 5 star service always.

I walk in and try to let them I just called. Nasir respond I never receive your call and I try to tell him I was here before. He said you went to another store with bad attitude. then try to argue with me I am wrong. I told him never mind I come for change the tire nothing with argument. then following with very unhappy experience.I told him I dont like your attitude He answer me If I dont like, he can pull out car back to me What is the attitude ? I am so mad with this kind of service. I still change the tire 200.00 with no optional tire (Mavis).I never come back to this store and suggest who see this comment dont come to this store.

I felt that I was treated like a human being starting from when I entered the store. The clerk explained everything so that I could understand my options. I was not pressured into making any purchase I didnt need. I got four new tires and a complete brake job as well as a New York State Inspection. My only complaint would be that the cost of the tire does not include mounting or balancing. Obviously, Im going to need the tire mounted and balanced. Who just goes in and buys a tire with out it? I understand that every tire store follows that practice. I just wish they would include those services in the price of the tire. STS Tires company used to do that before they merged with Mavis. All in all, I would recommend Mavis tires.

I would give them zero stars if i can. Went in for inspection, they told me it will take about 2hrs. I called back to ask if done and they said the system was down! They didnt even bother to call?!!! Saying we tried call. Well try twice or leave a voicemail. I spent 2 hrs roaming in the broadway mall for no reason, when i could have just gone to someone else. And literally no apology for making someone hang around 2hrs without work. Gladly someone else was able to accommodate me last minute and I was done in 20 - 30 minutes.

I had a slight wobble / shaking feeling while driving at low speeds. Dropped my car off Saturday morning (August 21st) at 9am. For the $130.00 diagnostic, I was told I needed: Front and rear struts and shocks, new tires all around, alignment, and a new battery (though the Jiffy Lube I was at just the day before, checked my battery and when I gave the thumbs up and asked if it was still good, I got a return thumbs up, so it’s strange that Mavis said I needed a battery.) Was quoted at $2,221.xx. When I denied the repairs, I returned to pick my car up and was told (with an attitude) that I, “hit too many pot holes” (because the worker magically has been in my vehicle every time I drove it.) I requested to see the quote, I was denied. I wanted to take a picture and inquire with a mechanic friend (out of state) if I was being bent over and taken advantage of, and the worker yelled saying, “no pictures.” I’ll never do business there nor would I ever recommended someone to this facility.Update as of Friday, August 27th, 2021:After getting a flat tire, I took my vehicle to a Firestone tire center in North Carolina as I was traveling down to Florida. I informed the floor manager about what I experienced at the Mavis facility. He said he’d check everything they checked. After the inspection, he said that the other rear tire I had just rotated to the rear, was low on tread, but didn’t try to sell me anything. He said he’d replace the one tire no problem and even offered the cheapest tire first with a coupon discount. They were very laid back, relaxed, and didn’t try to oversell me on anything. I ended up have all four (4) tires replaced, alignment, a lifetime warranty for the tires, in cabin air filter (that he showed me but said was still good, I decided while it was already out, to just replace it), and a gas treatment they threw in on the house. Nothing wrong with my struts, shocks, or battery, I just had a bad tire that eventually blew out. For the four (4) tires (not the cheapest ones he offered), alignment, lifetime road hazard warranty, and the in cabin air filter, I spent $1,076. Saved myself $1,114 by going somewhere else.

They were charging me too much they asked me $1700 for Nissan car they told me my brakes, wipers, All four tires and plus State inspection when took it to the dealership they told me everything is good nothing is needed and Nissan dealership fixed it for $118 with State inspection, oil change and tire rotation and some other stuff can you believe it .

Nasir the store manager is amazing helped me a lot and I was in and out in no time.

The best Mavis and the manager very friendly.

Absolute worst experience I have ever had. Extremely rude staff. Also I called in advance to reserve an appointment. When I arrived it was 1 and 1/2 wait. Nobody could care less. This was second time (close to my job) I had such an incredibly terrible experience with this location. Staff needs customer service training. Answering service needs to be on same page as the location scheduling.

As always the guys are great. Great service and fast.

Had my front break pads/rotors replaced on my GLS450 this morning. Service was very fast and hopefully I won’t have any issues.Only reason I did not give 5 was because of the experience I had with the front desk guy (Nasir). He seemed very friendly and nice. But I realized later that he was a liar. He sent me the receipt by email and asked me check and said that he will add the ticket number (not sure what he meant). Unsuspecting anything, I showed him the email on my phone. He took the phone and submitted excellent feedback using the feedback button on the email. I realized that when I tried to do it myself later and got the error saying that it was already done. I would have myself given and excellent feedback. He did not had to lie about it. Beware of such nice / friendly folks who try to take unnecessary advantage.

Horrible horrible horrible tire shop. Completely denied service said it would take way too long to change one tire. Do not recommend going to this place as they are excuse makers instead of people trying to help you out. Worst customer service the manager was extremely rude and completely unhelpful. Would honesty say to pay more money and just go to any other place than this place

I called Mavis as I have done for years without any issues . I normally speak with Anthony who is always polite and helpful. This time his manager picked up the phone while I was trying to order 6 tyres and was extremely rude and abrupt with me. This is very disappointing as I have always had a great experience dealing with other employees. This man has no business answering phones or being a manager oanywhere

This Mavis has a friendly, knowledgeable staff that has always done the job right for me. My vehicles are usually done before the expected time and all my questions answered. When they have encounter something unexpected, they call first to describe the problem and what my options are. Ive owned a lot of cars and used many places, but over the years, Ive come to trust this service center as being honest, competent, and professional.

So far the best Mavis in Long Island and the manager Nasir so far has been very helpful and informative. Always recommended.

Nasir the store manager is the best. I love coming to this store only because of him. He is really helpful personality.

Nasir is the best person I have ever met.

Nasir was the best. He accommodated me in a quick and timely fashion. He always make sure that my car is always taken care of

Never give up on your road keep it well

Excellent customer service. Mr Nasir (Manager)is a very informative person. Very reliable service. I always bring my cars.

Nasir was very helpful and the service was great They got me in and out quickly. Would definitely recommend taking your car to this location.

Nasir the store manager very professional and a hard worker cannot find people like him in this world no more. The best thing in him is his honesty.

Ive only had excellent experiences with Mavis Broadway Mall! They have been thorough with explaining to me issues/concerns with my car. Im not savvy when it comes to cars and they explain things so that I can understand. I highly recommend this Mavis location!

Best mavis in Long Island. Super honest and great price manager nas is great

Amazing gentleman in the front. Such a pleasure to be helped when i needed it. Great guys. Highly recommend them for any needs

Nasir is the best manager I have met in this field.

They get my car in right away and back to me fast. Prices are competitive and Nasir is knowledgeable and very easy to deal with.

If I can say Mavis has a gem his name is Nasir. The best person I have ever met.

It was great experience with Mavis. They took care of my car really good. I was happy I took my car there. In half hour they fixed everything in my car. They were great..............

Prices have increased a bit. Have to double check the work to make sure everything requested was actually done.

Great and Friendly personnel willing to help. Service was fast.

Nasir is the best teacher and a service provider for this company.

Quick and easy as always. Nasir is fantastic.

Anthony was extremely helpful and knowledgeableThey were able to give me a quick diagnosis of the problem and repaired my car. I was in and out of there super quick!!!!Great Job guysThank you

I would prefer to give this establishment no stars. I brought my car here for an oil change, called ahead to ask the price they advised it will be $40. I dropped off my car, asked the Employee Anthony to make sure my fluids were checked and filled and to fill my tires with air since they were low due to the cold. I left Mavis and went to the mall while I waited for it to be done. They called me once it was done and advised my breaks were really bad that I had none left and my belt is horrible. My breaks and belt were perfectly fine when I entered the shop. I advised I didnt want the work done and went to pick up my car, when I got there they charged my $76 for the oil change even though they told me over the phone it was $40. I was disgusted at this point so I paid and left promising myself never to go back here. The next day I started to have problems with my car after this, I had someone check the fluids and turns out I have completely no antifreeze or break fluid. I had my oil change last Saturday 2/20/2021, I asked specifically to check my fluids. They obviously was trying to make money out of me and drained my fluids when I denied them to do the work for me. I could of lost all my breaks and could of seriously been hurt if I didnt catch this. During this horrible time with COVID in the world its sad to see people are still scheming.I DO NOT RECOMMEND ANYONE USE THIS MAVIS OR HAVE ANTHONY HELP YOU!

Nasir the manager is really helpful and always committed to his word. Really nice guy.

Used to be a good place to do regular service. But today the front desk lied in my face.Called earlier and confirmed for 2 tires change for $137 and when I came, said “oh we have a premium tire which is 90 for each and I only have one regular tire left. Just been sold “ which is in 20 minutes.“I can only change the one at $63” “we don’t have it in stock”Lured me in and waste my time. That’s really a bad experience

Nasir is a very kind and informative person.

Nasir the manager so professional I came for the tires but I had no brakes he showed everything to me and take care of everything and I was in and out in no time.

Nasir the store manager very helpful and kind.

Nasir the manager is a really good guide. Always recommended to family and friends.

This place is awful! I made an appointment online about change 1 tire cause it was leaking very slowly, the other 3 runs fine. But when I got there the front desk employee checked my car said all the 4 tires need to be changed and rejected change only 1 tire “for my safety”. So I had to leave that place with my leaking tire cause I did not wanna take the “big discount offer” and spend $1,200 there! Of course they recorded I never showed up in Mavis’s system.

Nasir the store manager is a very helpful and informative person.

Best Mavis so far and the Manager Nasir. 🤞🏼

Nasir the store manager is always very helpful treats like a family member.

I’ve been recommended to this place a few times and it was my first time coming here. Definitely recommend the service, staff was really helpful and work is done fast and efficiently

DONT USE MAVIS!!! Went for an oil change, tire rotation, hole in tire, and alignment. They did none of it, the dipstick when pulled has dirty oil, it is over filled, same filter is on there as before, tires are still losing air, you can see the camber and tow still off on my tires!!! AND NOW A CHECK ENGINE LIGHT!! HAD ANOTHER MECHANIC TAKE A LOOK TODAY AND I WAS RIGHT THEY DID NOTHING!!!

Nasir the manager is very helpful as always.

So far the best place to take the car in.

Amazing place with amazing customer services. Nasir is so friendly. Recommended

Used to be a big fan and user of this place, until one negative experience with the man at the front desk. Poor customer service, and the man didnt seem to care at all about my issue. I guess all it takes is one bad experience to lose a customer, so youve lost this one. Hopefully others will see this and avoid your establishment. Im sure there are helpful employees working here, so its a shame one had to ruin the whole reputation.

Nasir the store manager was super kind and so helpful, not only in fixing my car but in helping me understans more about my car!

Nasir was great! I came in with no appointment and he took me in right away. Excellent customer service. They got me in and out quickly. Would definitely recommend taking your car to this location.

Nasir and Anthony did a wonderful job helping me set up my car tires. With this being my first car/experience owning one, I wasn’t experienced with having a flat tire and fixing it but they were very thorough with helping me out, i’ll gladly come back in the future!

Always a pleasure coming here. Very good customer service. Car was ready before promised. Anthony is very friendly and personable. The place is run very well. Thanks guys.

Great, friendly, and timely service! Knowledgeable and hardworking staff!

I had called and made an appointment and the man at the front desk was very rude. He told me that I would have to wait over an hour just for them to look at my car (not even fix it) because it is first come first serve. But they did not mention anything of the sort when I called prior and made an appointment. I told him I made an appointment and he said it doesn’t matter first come first serve. If that was the case they should have said that when I called 5 minutes prior. There was also only one other car at the shop at the time. I went to a different mavis 5 minutes away and was seen immediately. & they were much nicer. Don’t go here.

Nasir is an amazing and helpful personality.

Nasir is so informative and helpful never had an experience like this before.

Been going to this Mavis for years. They are always helpful and provide quick service while you shop! Nasir was super friendly and made my maintenance experience easy. Will be back and would recommend.

Ive been coming here for a few years. Always experience quality work on the car. Nasir was extremely helpful and polite, got my car worked on quickly and checked aspects of the car I didnt even ask him to. Will return.

Nasir was very helpful.

The best Mavis in town people who give 1 star reviews at this location are maybe joking or something have never experienced such a good car shop before. Front desk super helpful.

Simply the best place to bring your car in for the best service. I have tried other locations too but the manager here Nasir was very friendly and gave me the detailed condition report of my car what I needed to take care of and how my car needed brakes and stuff. Recommend this 10/10 always come back. Love this location.

Service guy explained in detail all services which needed to be done and gave an honest quote. Car was ready in a reasonable amount of time.

The best mavis its been a while coming to this Mavis has always been a pleasure. Nasir the store manager is always a help with a lot of knowledge. This store so far I can say are the finest of all in Long Island.

Great experience, helped with payment because I couldn’t afford right away.

The best mavis so far.

Nasir the manager is very helpful and the best guide to cars.

Nasir the store manager is the best very friendly personality.

Nasir is the Best person to bring the car when you are having a problem very friendly personality.

Awesome I have been Going here for more then 4 yrs and service is best in class

So far great service.

Edward knows what wrong with a car 🚗 when the dealer could not figured it out he knew from just listening to the car running. Hes the best man Ill ever seen.

Great service every time I come to this location! I was able to get my car work and inspection done in a timely manner. Nasir the manager was very accommodating and told me all the prices straight up. Nothing but great things to say about this location ! Thank you for your service.

Nasir was the best personality to deal with. Have been coming to this Mavis since forever. Love them. The manger is super friendly and very informative.

I was attended to immediately i walked in. Nasir gave me a break down on what was wrong with my vehicle, and took care of everything. No complaints, I was satisfied.

Had good experience was quick and helpful. Nasid was cery helpful!

The best mavis to come in. I will always recommend this Mavis to everyone do see the store manager Nasir that’s what’s his name was if I am not wrong he is a really gem for this company. Highly recommended.

I went there for them to fix my cars alignment. they made the alignment worse and they stole my gas cap. the guy at the counter with long beard was very rude.

Good working people helped alot especially Nasir help save alot of money after i had my car sitting for a month !! Now shes running like new thanks to there team at mavis in broadwaymall I recommend everyone get there cars looked at here

Nasir was very helpful and ensured quick and easy service experience! They made sure that I was aware of everything that needed to be done and made sure it was done correctly and efficiently for my safety!

Helpful. Great service

Service was great. Nasir was very helpful.

No appointment needed when I walked in and had new tires installed same day. Good service

I came in about 15 minutes late, was checked in without any trouble. As I was leaving to take a walk while I waited I realized I forgot my cell phone! So I went back in, explained what happened and Nasir told me to wait about 15 minutes for an update. While I waited, an elderly man came in for an inspection that couldn’t be done as his registration was expired. He wasn’t capable of doing it himself on line. Nasir offered to do it for him! That was so kind! Then within the 15 minutes my car was done!!!! A great job all the way around. Kindness is on short supply theses days. Never expected it at a tire business. Bravo.

Nasir is really hey great person.

So friendly store manager. Recommended always 5 star servic .

They take customers as they come in so if they are busy when you have your appointment come back another time. Overall good prices. Cant afford to bring to dealer anymore.

I have been going to this Mavis location for a number of years now. Have brought multiple vehicles from multiple brands over the years. From luxury vehicles, like BMW and Infiniti to a Ford. I have always experienced nothing but professionalism, honesty and great pricing from the staff.

Nasir was great in taking care of me. Staff was amazing in getting my vehicle done on time. Would recommend to others.

The best place to bring your car in for the best service.Nasir gave me the detailed condition report of my car what I needed to take care of and how my car needed brakes and stuff. Recommend this 10/10 always come back. Love this location.

Awesome and quick service ! Best customer service!

I came in with no appointment, they got me in with great customer service... checked the air in my tires and all. They got me in and out in no time! What a pleasant experience!

What a joke? Told me i needed front brakes, pads rotors, to drain and refill brake fluid and that my power steering fluid was low and black too. I should drain it and refill as well. LMAO I have electronic steering. MY CAR DOESNT HAVE POWER STEERING FLUID. I walked right out. My local mechanic said I have at least 10k miles left on my brakes. Mavis also wanted to sell me tires for 150 a piece add 30 more for each tire to balance and said I need an alignment. Bought tires elsewhere, balancing included and they said I do not need an alignment.

I would not visit this place again, I was informed I will get 4 New BS turanza tires for the price quoted and will be ordered to be delivered in 1 hr to their store and by the time they finished they had BS Dueler installed and the invoice they handed me said they installed BS Drivegards, some thing does not seem rightAnd after little investigation on google I found out that through the numbers the manufacture date on the tires, they are 3 years old to start of with they are manufactured from 2018Very unhappy with what i was told and what they did and I was skeptical to start of with since never dealt other than the dealer