Management staff need RE-TRAINING about their corporate return policy. A few days ago I purchased a defective blow drier using my rewards card. When i attempt to return it, they shut me down with cannot make refunds without a receipt. I calmly stated that #1, i dont need the cash but i need to return the defective item and get whatever refund method applies based on their policy. And #2, their return policy is both online and behind their receipt. I was told my the manager on duty today May 18 at 5pm that all management to district made CLEAR they will not accept refunds with no receipt/ no exceptions. Hum? I asked if this is a franchise to make their own rules (at this point i am clearly upset since some hair drier CAN BE DEFECTIVE and most are not cheap.) And the manager on duty said, she is just taking care of her job. Which I totally sympathize but as a customer I AM TRUSTING their policy and they can conveniently change it. Long story- short, after waiting and refusing to move until I get this situation resolved, they called another manager from another store (the one that says she was going on vacation tomorrow) and she authorized the refund with a store credit JUST LIKE THE POLICY SAYS. But their pride was too big to tell me in my face: We will do the exception ... just for you. I was not flattered. I just waste my time for something couldve been done at the beginning.

First time at this location and went here to look for men products and the girl at the register ran behind us as if we were going to shoplift or something and got the vibe we were not welcome here, I even asked her for mens products, she explaining to me about the products as if I wasn’t going to like them I’m like ok! Lets go! As a kid, my mom would shop at there old location by palm ave. Its nice to be important but it’s important to be nice! Didn’t purchase anything and will not return.

They seem to be out of many hair color products for months. The customer service is good though.

Bad customer service 👎👎👎

The staff here were super friendly and more than helpful!! They also stocked more of my favorite product line than any other location!! in fact, they showed me some products under the line I didnt know about. The products is called Shea Moisture and has no sulfates or chemicals in it, great stuff!! Also, although Im trying to learn more Spanish, I just barely get by.. This staff could speak English and helped me very genuinely, not as though I was a bother!!

Very good option to buy beauty articles

Great Service!

Very good attention and the products are good

Muy buenos productos y super la atención

They take good care of you but they dont know much when you ask them something ... they have sold me 3 different dyes every time I go and its the same rais I dont understand why

Super with these Christmas offers thank you 🙂 😊

I consider the treatment and attention of excellent congratulations to the employee who attended us thank you very much

Various products. Extensive selection. Moderate prices.

I have had the worst experience of my life that I am sorry. I never buy anything from them again and I will share with my friends how badly they treated me here starting with the manager. A disaster .

I love this site. The products are the best and the attention is the best.

Excellent attention by the employees and store manager, the employees vilaida and yusnaibi the redheads, excellent guidance and treatment

Excellent attention and excellent products

It is small but some things are found

Girls are always willing to help you find the products you need, give many discount coupons too, I love it

I find many quality products and good attention from the girls who work there

Very good

Very good attention,,,

I love it and the attention is super

They are very friendly and professional, they almost always have what you are looking for

I like it is very cheap

Very assorted

Buenicima