Need to work on customer service. Greet the customers with a smile, not with a frown. Arrogance is not an endearing and inviting quality. My employer instructed me to find another vendor.

Idk if these guys just dont like to help women, or what the issue is. The few times I have went in there its been the same each time. They dont smile, they dont welcome me to the store, they dont offer assistance. The 2 older men I dealt with, offered no help, stood behind the counter and stared at me, and when I asked a question they wouldnt answer. When I approched the counter I told them I needed the items (3 total) to be seperately rang up. 2 items on one 1on the other. Nope, all 3 in 1 ticket. I have the know how, and often do my own work on my vehicles. The next customer who came in was a male. Completely different approach. They smiled, welcomed him to the store, helped him find what he needed, talked about what he was working on. Checked out his items and off he went. On a different trip to this store the younger man on the other hand had no problems helping me find what I needed, answered my questions and made sure I had the right thing.

I was having car issues and after calling multiple auto repair shops none of which I could get to help me ( almost closing time on a thursday) other than offering me appointments ranging 3 to 7 days out... since I was 3 hours from home this wasnt really an option for me so I stopped into napa to have them read codes on my car to see if it could just be an easy fix like a sensor etc. The employee who helped me identified the problem and fixed it in under 10 minutes for under 20 bucks. THANK YOU SO MUCH YOU ARE A LIFESAVER!

Keep up the great customer service, please dont make me regret giving you 5 stars because any time Ive given Napa in any town Ive lived they turn out to treat me badly but you guys and gals are doing a great job.

Everyone is cheerful, helpful and fast ...

Absolutely horrible customer service. I watched 3 people come in, request help, and all were directed to call someone because the guys here didnt know what they were doing. Three different customers. Not only that but they had me go through a website to file a claim before they would even attempt to warrant my failed headlight that has a 3 year warrant, that I only purchased 1 year ago. Last time I had a headlight failed it was replaced on the spot after reviewing my receipt. Man, I miss good service.

Excellent customer service!

Always use Hermiston Auto Parts. The best service at a decent price. Dont miss Her-miss-ton Auto Parts

Seem to always have the parts Im looking for, whether it be for my 73 dodge or my 94 Ford. Never has a problem with anything I inquire for.

Had what I needed as a trouble shot a air compressor in their parking lot, friendly knowledgeable staff.

Real pros

Awesome staff. Right quality part the first time and knowledgable staff. More than auto parts. Heavy into Agg. products and able to serve needs beyond just the usual. Wont find this at your average auto parts store.Great job!

Always the best service.

What a GREAT Business, in the HERMISTON, OR area for Many Years!!! Today when I NEEDED help...& too many People drove right by even when my Hood of my car was up...NO ONE would even Stop long enough to ask,Hey Lady...do You Need Help?...so I Waited until NAPA opened their doors at 8 A.M., walked in and asked if Someone could give me a Jump, my battery was DEAD!!! NAPA HELPED!!! The Others drove by or just said, oh just go to the Police Station, or Fire Dept.!!! Why are so Many People in AMERICA so scared?!? What about Your civic duty to Your fellow man or woman, in Your Community?? Do You think it should just be on Others Shoulders: if so Youre WRONG!!!THANK YOU NAPA for Your Kindness and Brotherly Love extended to me this morning when I walked through Your Door!!! GOD bless You, Your Family & each Employee!!!

Do u know Roger Sharp stole a Go Pro camera from me

In and out in a reasonable time for a reasonable price

If this rating has a zero I would give them a zero. What unprofessional employees.

I had my wife go to exchange a fuel pump for me. For a pump bought some time ago with a life time warranty. Napa had the pump but would not exchange the pump. Napa from customer service was called and was told that no receipt was needed for life time warranty. Roger from Napa in Herminston was unprofessional and very rude to my wife. Later also to me when i showed up to exchange. Would not let us compare the part. Told us that we could see the part without touching. I asked to speak to the owner and Roger declined. Roger would not even check in his system to look at my history purchas. I am going to report Napa to The Better Business Bureau for their unprofessionsl and rude service. Felt that I was treated in this manner becausof my ethnicity. I would advise anyone to stay away from Shopping at this store. If I were treated with respect I would not be taking this action.

Customer service was outstanding. wonderful people extremely helpful

Great place for car parts and paint

Fast friendly service with decade of combined experiance

Great parts, quality is usually very close to OEM quality, sometimes better.

Got everything you need to work on a car

Very helpful. Parts in Stock. Knowledgeable employees.

Excellency customer service

Go out of their way to help you and always friendly

Very knowledgeable

Love it. Awesome place.very helpful

Parts person very helpful. Would go there again.

Very friendly and helpful staff.

Great people, great service

Great products &good service...

This store really helped me in a bind. They went above and beyond to help me. Thank you

Lots of parts and knowledgeable staff.

They always get u the right part and know what they are talking about

Always a good experience

Always good service

Always helpful

Nice store with great staff

Pretty good people

Very helpful

Super helpfully staff!

Helpful

It was ok

Mom

It was very nice to visit napa auto parts

My store ... beautiful ... to buy ... my window ... for my car ... and I really feel the staff

Apparently it is a good auto parts store they serve you at the moment and are efficient.