The store was busy and every table was occupied by a customer. I walked in and was going to turn around but Carlos the manager greeted me before I could walk out. He started asking me questions about why I was in and before I knew it I was sitting at a table being helped by Keny. What excellent customer service! Thank you guys for an amazing experience and thanks for this great new iPhone! These guys rock!

I picked a good time to go here,,, I didnt have to wait in line for service. I only needed someone to take a look @ my tablet because of volume issues. I had everything right so he couldnt do anything either so he gave me information I would need to open a claim.

Very friendly Staff. Issue with phone got resolved quickly.

Very poor service for only trying to switch a sim card. Lack of knowledge for a store that is supposed to have professionals to help the customers. I now have an issue with sim cards on 2 devices due to lack of competence.

Very friendly staff and excellent offers and customer service is outstanding

I walked into AT&T to look for some accessories for my phone. I was immediately greeted by an associate named AP, who gave me a friendly smile and asked if I needed help with anything. AP noticed the model of my phone was very old and began to share some promotions they had for upgrades. I had no idea where to start, but AP did a stellar job explaining the difference between my phone vs some newer models. He was patient with me and helped me pick a phone that best suited my needs. I really didn’t expect to leave the store with a brand new phone but I’m very glad I did and very happy with my upgrade. All in all, my experience at this store was great and I would definitely be back. I would highly recommend AP for anyone who is not tech savvy, or just anyone who appreciates great customer service.

I just had the most wonderful experience with Jessica!!! I needed to get my new phone backed up so I made an appointment and she was the person that helped me. Even after the store closed she was still tending to us and was very pleasant. She was there with us every step of the way even an hour after her shift was supposed to end. I highly recommend her and every member of the team! Thank you so much for your help. BEST CUSTOMER EXPERIENCE EVER!

Very helpful staff, and truly dedicated to serving their customers.

I was there recently and let me tell you, that staff is awesome. I’ve been with T-Mobile for a while but decided to switch and I’m glad I chose this location. It was a fun and helpful experience unlike anything I’ve ever experienced with T-Mobile before. Thank you for such a pleasant process!

Jessica went above and beyond trying to help me restore my service and or get me a new phone. I highly recommend her if you visit this store. I can’t thank her enough.

Two weeks ago I was at the store to order a new phone. The store was busy as it usually is and there was about 20 people inside. I walked in, got what I needed done and he told me I can come in whenever my phone comes in to have someone in the store help me do my transfer. So today I go to the store and there is only a family in the store. As I tell the woman who approached me entering what I was there for she told me I now need an appointment to do this. I said well the guy told me I can come right in. she said they can’t have that many people in the store at a time now and A phone transfer takes too long so i just needed to make an appointment. there was a family of 4 in there with kids running around what is the different if they are being helped by someone else working. She was not helping anyone as she came right to me entering the store. I told her i wasn’t going to argue with her because she was very rude and she told me she wasn’t arguing with me. Working with the public is all about customer service. I never had someone be so rude. I called another location and they were so nice and told me I could come up to the store whenever I wanted today. If you now need an appointment then it should not be accepting walk ins. Weather I was there to buy a new phone set up a new plan transfer my phones. Anything takes a little bit to do in the store. So it made no sense to me.

This one in Hazleton is good. A corporate store. The one in Tamaqua is privately owned, and their service there is terrible.

We went to the Hazelton AT&T and Leslie helped us. She was friendly and very attentive. Would highly recommend Leslie!

Gena was amazing definitely went above and beyond to help us not only get what we were looking for but also save money in the long run

Sales rep spoke broken English. Spent more time trying to figure out words then details

Very Funny and Friendlier personal

I dont often write reviews but I must comment on APs exceptional customer service. I was shopping around for prices a few months ago to open a couple of lines for one of businesses and stopped at the Hazleton store. Despite the store being quite busy he immediately greeted us and assured he will be right with us. AP was extremely thorough with the terms and conditions, knowledgeable on the different phone/gadget models and specs and easily explained the different plans. In addition, he was able to provide an amazing deal. I later learned that AP is bilingual is fluent in Spanish which is a very important asset in this area. AP is a perfect example of professionalism and has many characteristics that I look for in possible employees for my store. I have traveled down there a few times to buy new devices and I will continue to drive down to the Hazleton store whenever I need any assistance from him. It is always a pleasure. Do not hesitate to call and make an appointment with AP!

They are not good at explaining the plans they provide

I want to acknowledge Carlos at AT&T store Hazle Township. He was very patient, helpful and professional. I had a billing issue and he took the time to look through things and resolve the issue. Thank you much, Carlos!!

Outstanding knowledgeable and friendly person. Manny helped up find what was needed for service. Very Helpful, Well mannered. Very patient . And realy knew about electronics.He knows all the ins and out on all devices.It was pleasant experience.That helped save us money and agiveration in long run. From another companys price gouging for cable service.I highly recommend there helpful guidance.Left completely satisfied.

This store is amazing. They are both friendly and knowledgeable. I have been doing business here for years and they only seem to get better. If you are an AT&T customer or considering making the switch you must visit this store. TRUST ME!

I just set up a wireless account for my business and I’m glad I stopped here instead of Verizon. This crew really knows their stuff. I was worried it was going to be too much money but they were able to offer me a great deal on some amazing new phones. Go check these guys out, you can’t afford not to!

If your going to ATT in hazleton ! ASK FOR AP ! He was super patience ! VERY HELPFUL and extremely NICE !He help me lower my att bill while helping me add a new line ! Excellent service! That’s who I’m going back too when I go back !! Call in advance to check if he’s there ! English/Spanish speaking agent ! Your welcome in advance !

Pati is the best AT&T rep I have ever had the pleasure of working with! She went above and beyond to help our family. We were having technical difficulties with our phones and she got it all squared away! I HIGHLY recommend her. If youre going to this location, make sure you ask HER for help. Her experience and knowledge are outstanding!!

Great service! Everyone is so kind and was helped as soon as I entered the store! I love my new phone and my ATT TV service! Saved so much money compared to service electric!

This store is awesome! They are always willing to help and do so with a smile. Love coming here for all my wireless needs.

Terrible will never go there again

This place suck i be there 10 min wait nobody say nothing i were. Look invisible there..

Super friendly and helpful staff

Better than it was a year or so ago...But, u BETTER be spending $$ if u expect Customer Service Excellence

It was an ok experience. Not the best because I was turned around in circles by att. They sd over the phone I could bring my old number on a new S20 plus nd when I got to the store, they sd they couldnt transfer. It made me mad but I can say the guy did try pretty hard to satisfy me. I respect that much!

They very good employees over there la Maximaa son

I was helped in a split second by a lovely woman who was very knowledgeable. Appreciated the prompt and courteous service.

Had the best experience at this location I am not IPhone savvy and EVERYONE was very helpful Ken set my phone up and was very patient with me Thanks Ken 😁

Thanks for your helpful service I am very happy because of how nice easy and affordable it is as well as the wonderful person that was helping me and my mom out was fantastic thank you

Very helpful employees, will do everything they can to resolve any issues you have.A year ago would only give 1 star, just because its location is relatively close. At that time the employees couldnt be bothered with you type attitude. That has changed. Very pleasant to deal with.

Very helpful Knowledgeable and friendly people working there. Just be sure of what youre getting before you sign up for anything, and hope you never have to deal with customer service on the phone.

Went here at 11:30am today (Thursday), it was bust and all associates were helping customers, but didnt even acknowledge us, or other new customers entering the store..not even to say someone will be right with you or it will be xx amount of minutes. We wound up leaving.

Everything was and is always good but I would like to know where my free months are a friend has Verizon pre pay phone he got 2 free months what about att and there customers that have been there over 20 years do we get anything

Excellent customer service. Thank you Manuel. He was great.

Patty worked on my phone for 3.5 hours. it was an apple problem but she stayed with it the whole time. i had her as a customer service rep once before and she was the same way-absolutely Terrific. ASK FOR PATTY

They were very helpful

Will never be a AT&T customer again. I switched to Verizons unlimited plan and it took AT&T 10 days to unlock my phone. They wouldnt reimburse me for my time without a phone or the mystery I experienced trying to get them to unlock my phone. If you leave AT&T, pursue having your phone unlocked as soon your obligation with them ends. They will screw you over!!!!

Took care of my problem very fast, the staff was very professional I am very pleased

Everyone was very friendly and helpful. Would recommend the store my friends!

Top of the line service!! Wonderful people! The beautiful blond Gena has been a fantastic help

Top notch staff... granted theres very little difference in networks, but the staff here are always helpful and will get you hooked up with the best device on the best plan.

Knowledgeable staff, polite well versed in company.

Great store, always heavily staffed and fun environment

The associate that worked with me was very helpful thank you

Great phones, and great service. Staff is always friendly the only thing that sucks is usually the wait to get helped is usually long.

Purchased a new phone for my wife. Great service

Very helpful. Knowledgeable staff and easy to work with.

Best stored ever regena is the best

I love this staff! They make everything so painless and make you feel so comfortable.

Always helpful with your phone issues.

Friendly people fast service

Hmmmm....Wow (not in a good way) I’m here to do an upgrade and the manager tried to discourage me...I’m guessing because is getting near closing time. I get it, for those of us that have been in retail we’ve been there but the atmosphere here is definitely not customer friendly and I’d expect better from ATT. I’ll only come here in the future if I have no other choice.2yrs later.....glad to see that this store takes their reputation seriously (not). Didn’t even get acknowledged (along with the customer that came in just after I arrived). Seriously people you need to take a guest service 101 class. From the condition of the store to the employees working here...very disappointing. Again, unless there’s NO other option, like today don’t support this store. Or at the minimum demand better.

Surprisingly, some pretty friendly and helpful people are working in Hazleton ATT store

The team here helped answer the hundred questions I had about setting up a hotspot device and starting and account.They didnt try to sell my on anything I didnt need and I appreciate that.

Good staff great job.

Same thing happened once before and we left, some customers not a lot. Same thing this time but actually got waited on after quite a wait. Apparently they dont say to people coming in be with you as soon as we can, which would be preferred but leave you waiting g there indefinitely until they were ready for a next customer. Maybe thats why this time there were fewer customers because like last time we just eventually walked out at over half an hour wait. First we had been standing looking at things than we sat down and still no one acknowledged us.

Very nice and helpful peoples,Im very happy with my service AT&T, excellent, Thanks You AT&T.

Clerk was wonderful didnt get her name sooooo helpful and kind.

I love the sales people there they help me with everything

Bilingual employees who can help you with any problem you have.

Frist time I had good services and had all my questions answered and the young lady that helped me did everything right the frist time

Everyone there is so amazing!

The young lady was helpful.

The employee who I saw was very sweet and helpful!

Visit n purchase was ok. No bells n whistles while trying to decide. Blah.

Very helpful and friendly staff, they laughed at my dumb jokes

Took 3 hours to buy a new phone and transfer data from the old phone

I went to this store for a question about my phone account and when I go in I was not greeted by any of the att associate maybe its because I look spanish. anyway I waited for about 10 min with the associates looking at me and walking around and looking again. Im thinking hey am I painted here.Then the only associate that came to me starts talking in spanish and naturally I responded in English. I told him my problem and he tells me that you cant do anything just pay. he told me to call customer service and naturally being 7pm customer service is closed you think a worker would know that its closed after 7pm eastern time. so I gave up going to a store that doesnt know what to do when you have a problem and I decided to contact att chat customer service. my problem was solved with out paying a fee and there is always something you can do dont stop until you use all your resources.

Really Good Costumer Service

Very under staffed walked in to get a phone case stood there 1 hour 20 mins while workers walked by and didnt even ask if they could help me or acknowledge I was there, others stood there also waiting for people to get done as there 3 employees ran around for other customers.

Talk to John. He knows his stuff.

Kenny is the best

The young man. .Ronnie.was very professional and patient. A pleasure to behold.

Wait is way too long. Had to walk out and come back later...

Typical AT&T store, friendly people willing to help

Not even one 🌟.. sat for 15 minutes before anyone even said theyd be with us. Only because they most likely heard me say how unprofessional it was to leave us waiting.

No one here can do their JOB!!!! So sick of the terrible service!

Very helpful employees at this store.

Wouldnt buy another phone from here !

Very bad place to go. I brought two cell phones for my daughters and some from the store took my information and to buy a new IPhone 7 plus with out my permission. Stay way from this store.

Horrible...associates were extremely rude and didnt want to do there job

Was told they could help. Double checked they were sure before I made the 30 mile drive. Get there and no one was able to help me. Waste of time.

Friendly and fairly quick.

Great!!! They fixed the problem with my phone from a moji download

Great service from Alexandra!

Nice lookin girls work there

Took an hour for getting a Sim for a phone.

Great ppl

It really was lousy .only 3 people working and all busy with customers and the at&t associates 2 out 3 of them were on the phones trying to resolve issues .why isnt no-one available with those who just need something quick . ridiculous

Great service

2 employees working and 4 people in the store. Waited 35 minutes and walked out. Was never acknowledged to hang tight they will be with me as soon as possible or anything.

They dont have what they show on stock

Perfect

Great Customer service