Great service. Staff works hard to keep customers informed of what is going on with there vehicles. Seating is provided both inside and outside. They have went above to see to customers comfort and offer things to occupy them while waiting.

I went in to see Kenneth Owens and he provided me with the best service hands down. Came to my work to pick up my trade in and even left the vehicle I was buying to test out! Answered any type of questions I had. The whole staff is super friendly and very welcoming as well. Financing was super easy and quick. If you’re looking for vehicle go check Kenneth out. It’s obvious why they’re the best car dealer in Hattiesburg.

Customer service is great and the quality of the work done is well worth the time and effort to get (way) out there.Things I would improve:1) Give an estimated time when my vehicle will be ready for pick-up.2) Give an estimate of costs before the work is done.3) Include more prices for services on the website.4) Offer incentives for repeat customers.I am NOT complaining, I am just giving feedback.

Kelly is hands down the best salesman I’ve ever had to pleasure of working with! He was a tremendous help with everything from financing to entertaining my daughter while I signed paperwork. Megan brought us a gift bag that also entertained and was greatly appreciated! If I’m ever in the market again, they will be my very first stop!

Took my Toyota 4-Runner in for a recall about front air bags. Made an appointment the week before the visit on Friday, June 26, 2020.Making appointment was very easy and person booking appointment was very friendly and professional.On day of visit arrived 15 min before appointment and was promptly met by Jake. Jake was very professional and quickly got my truck back into service area for repairs. Mechanic was there waiting for the vehicle and quickly got to work. Jake was very helpful and showed me the waiting area and offered beverage. It was very comforting that Jake was on top of everything. It was obvious that Jake takes his job serious and understands the importance of customer service.With in an hour and half my truck was ready. Jake quickly let me know it was ready and had the truck ready to drive away.Big shoutout to Jake for a job well done and to Hattiesburg Toyota for having this type of customer service!!!JOB WELL DONE!!

The entire staff was extremely friendly and went out of their way to make us feel comfortable and valued. My salesman was extremely knowledgeable and went above and beyond explaining and showing all the details of my car. I couldnt have been more pleases.

I’ve bought Eight vehicles from Hattiesburg Toyota. Yesterday I bought a 2020 Camry from sales associate Andres Marino. He is on fine fellow. Very patient, helpful, and sincere. My wife and daughter in law love him. We also like working with sales Manager Jake Bolton. The service department is excellent as well. We’ve never had a bad experience at Hattiesburg Toyota!

The service department of Toyota of Hattiesburg is extremely helpful and nice. I had an appointment for an oil change and a dash to be replaced (recall). We were there from 8:15a-12p. That’s an EXTREMELY long wait. We left and got to the other side of town to find out the radio did not work. During the replacement of the dash, they must have unhooked the radio antenna. We headed back and we’re there for another hour. Staff is GREAT, but that’s an extremely long wait when you have an appointment.

The service from beginning to end was great. They had coffee ready and a very comfortable waiting area. Thanks for taking such good care of my vehicle and me.

Had an overpriced Oilchange

Havent been to toyota of Hattiesburg

I had a great experience at Toyota! Everyone was really helpful and explained every possible option on a car deal I could get. Great customer services and Great choice of dealership !

Micah Williams was an excellent salesman. He was very helpful and did everything he possibly could to get me in the truck I wanted. I would recommend him to anyone!!!

I like Toyota to do my service work, because I know it is done the Toyota way, I also like for them to do it because they have a record of what has been done to the vehicle. The waiting time was a little long this time, but I didn’t have an appointment. The service people was nice. I guess the only problem I had, which is not a biggie, is I which they would vacuum the vehicle out when finished. My wife has a Nissan Pathfinder and at the Nissan place they do vacuum her car each time she carries it in for service maintenance. Thanks

A great experience! The salesman and service people were so kind and helpful. I felt very comfortable and cared for during the entire process.

Extremely efficient and friendly. Great communication with updates during the time they had my vehicle. Very pleased with their work and professionalism.

I love the Toyota Highlander. This was our second. The salesman, Reed, was knowledgeable and professional and a nice guy. Enjoyed working with him. My only complaint was about some incentives they offered that I didn’t mention during the purchase and neither did they. I feel like if their is anything extra That can be done when you’re making such an expensive purchase, they ought to do it. I do also realize that it was a failure on my part not to bring up anything I wanted added to the car at the time of sale but a break on cost I’ll now pay to have bump guard strips added to the sides of the vehicle would have been nice.

I bought a vehicle from one of your most thoughtful, courteous and professional salesmen, Micah Williams. He was very patient and provided the utmost care in making sure I had all the information I needed, to make an informed decision on purchasing the best vehicle for my needs.

Mr Ivan Baxter has been taking good care of me for years. Very personal and professional, I don’t trust my vehicle to anyone but Toyota of Hattiesburg!

I had an appointment for what I thought would be a quick oil/filter and tire rotation at Hattiesburg Toyota service department. I still was realistic that this would still take about 45 to an hour, boy was I wrong try 2 hours later. This length of wait time is really unacceptable. Please work on this customer service issue.

Daniel Peters assisted me in the purchase of my new Camry. The process was quick and painless. 10/10 will be going to Daniel for my next vehicle

The last 2 visits I have made to have my service done had extremely long wait times. Tire balance and rotation took over 2 hours. Yesterday I was there for 3 hours 45 minutes. I did not show up without an appointment. Both times I had appointments. Seems like those who chose to drive in got out sooner than those who made appointments. Yesterday is more than likely the last time I will use Toyota of Hattiesburg to have my maintenance done.

I arrived to get my Toyota Camery serviced for its 15,000 mile maintenance check at 11:45 a.m. and they didnt finish until 3:30p.m. It included a point check and rotation of the tires. I did not have an appointment and they were very busy so I can understand the delay. When I got in my car to leave, I noticed grease on my console and inside door. On the way home my maintenance indicator came on and when I called they said we could watch a video on how to reset it which was fine. Everyone was very nice, but a couple of these errors could have easily been avoided. At noon I asked if the shuttle could drop me at the shopping mall, which was 3 miles away, and they said it would not be leaving again until 1:30. I chose not to go because they originally said my car would be ready at 2:15.

Xavier came out just in time and found us the perfect car. The deal was done within minutes. Thank you Xavier! You’re the best!

Nice people good service, just took along time. Call for appointment first to make things move faster.

I knew exactly what I wanted and they nailed it! Randy Hillman and Reed Sumrall were THE best! Reed was extremely full of knowledge about the Highlander and did not miss a beat! I am thankful I did not settle and trusted them to find exactly what I was looking for.

Staff are always willing to negotiate and work a good deal for customers. I have been with Toyota family of vehicles since 2011 and have been satisfied every purchase.

They were very polite and helpful! Got me in and out relatively quickly.

Jake is a great service guy. Guys that drive van to transport customers to office are very nice also

I was a very satisfied customer the people was there was nice they explain to me about the vehicle I purchased if I had to purchase another vehicle Toyota will be my choice and Im really enjoying my truck thank you so much

Excellent, reliable, professional, competent and friendly service. Especially Ivan - he is an outstanding professional.

The process was easy, and my salesman even went above and beyond and drove 3 hours to deliver my new vehicle!!!

They were very patient with me and made sure I left there with a good car

Mr. Robert McGinty was our salesman and he was AWESOME! He got us in our new RAV4 with no problem, and worked as hard as he could to get us the best deal possible! Along with Mr. McGinty, each person we came in contact with were very kind and made us feel at home!

Use Robert McGinty!!! He will get you what you want at the best deal possible!!! Awesome customer service!!!

Quick analysis, required part was on site, reasonable time to install new part, comfortable/excellent waiting area

Or car buying experience was great but everything we have needed from the service department has been a hassle. We definitely wont be buying from them again.

Mark always takes care of us in the service department. He is the best!

It was pleasant. Everyone very courteous

Friendly and knowledgeable staff willing to help as soon as you arrive. And coffee 😎

Mark the service manager made my first service visit very smooth.Thank you Mark.

This is the fourth Toyota in my life . All 4 were purchased from Toyota of Hattiesburg. That speaks for itself.

Great and professional experience,Thanks Toyota of Hattiesburg .

Jerry our advisor was great!!!

Great service.

Completed the task that I came in for and gave recommendations. Thanks, Mr. Jerry Bullock

Strip came off top of car

Best ever!!!

Friendly people!!