The experience was mostly pleasant. My eyes were dilated and they failed to provide me with sun shades. On my way back to work, my eyes were watering and I could barely keep them open. I called and was asked if I had sunglasses and I thought I probably wouldnt have called. She talked over me and really didnt seem genuinely concerned. Ive never experienced such lack of care from the vision clinic. I hope my next visit is satisfactory.

Staff and Doctors at this location are awesome!!! Made my son very comfortable with this new experience. Staff was very thorough with explaining procedure and care provided. My son got a goody bag and they also gave my daughter one even though she was not on the appointment. Highly recommend this location for people with children

The staff is very rude to new customers. I made an 8:00 am appointment for my husband 1.5 weeks in advance, and when he went in for his appointment at 8:10 am, the receptionist said Youre too late, better go catch your ride in a condescending tone. I understand we were late, but if thats the response your receptionist is going to have for my husband when 1) his frames have been broken for weeks, 2) hes blind as a bat without them, 3) it was difficult enough to get an appointment 10 days out, so of course he doesnt want to wait more, and 4) he was only 10 MINUTES late, then we wont accept that treatment. If youre looking for a new eye doctor and want to be treated with respect and reasonable behavior, do not come here.Full disclosure: After her rude and condescending response, my husband called the receptionist a c**t. Would I have done that? No. But should we receive that kind of service when we were just 10 minutes late? Definitely not.I gave 2 stars because the receptionist I made the appointment with was very nice and helpful.

They gave me great service! They also adjust my glasses and did a great job. Would recommend them to everyone.

Great experience again! The team at Hastings Vision has been extremely helpful not only getting me into my first pair of glasses but now even getting the lenses replaced! Super easy and stress free paired with attentive genuine caring customer service!

Just picked up my new glasses that I had ordered.Usual courtesy and good service. 👍

I was seen promptly, everyone was efficient and friendly. Dr. Eric suggested a new contact and they are excellent. Great visit!

Dr. R.J. Arnesen is the best eye doctor that I have ever been to and I have seen a variety of eye doctors over the course of 58 years. He has a professional, but relaxed approach that made feel very secure with his diagnosis and very pleased with my treatment. I ordered both lenses and a new frame during my appointment and the staff was very pleasant and professional from my first step inside to my last step out. As I left I encouraged the staff at the front desk to please continue their smiles and laughter. The response was we always do.

Love going here! People are always so friendly and helpful. You are always treated like family. They do their best to get you the best prices and work with your insurance companies. They always go that extra mile for you. Great service!

The staff and Dr. Are very good was pleased with the service. Would recommend this office to others.

Everyone at the office is so friendly. I live almost two hours away but keep coming back every year because of the staff. I highly recommend it!

Went here when I was little and it’s just as friendly as I can remember! Everyone was super helpful and thorough with everything.

Love Dr. Arneson and staff!

First time visit. Appointment was on time. Staff very professional and courteous. Dr very skilled and thorough. Great experience. Bought 2 pairs of new glasses.

Always greeted with a smile and laughs. Would recommend to anyone at any age. They treat you like family. Love going here.

Great customer service and great selection of glasses!

Everyone is so friendly and helpful. My eyes are in good hands with Dr Eric and the surrounding team of employees from the minute I stepped into the door to when I leave.

I have been going to this office for years and will never go anywhere else. They take care of me when I need things, they are always super friendly and they help me figure out my insurance needs. Today I picked up new glasses and I was in and out in a very short time. So glad I have such a great place to go for my eye needs.

No concerns or issues KEEP UP THE GOOD WORK and see ya all next year

My experience at Hastings Vision Clinic is always enjoyable. The doctors and staff are very professional yet very friendly and helpful. Thank you for the great service!

Dr. Richard is great - fast and thorough. The office staff is friendly and efficient!

Very friendly staff and professional at their jobs! My 1st time visit and I felt very welcome to be here! I highly recommend this place!

We have always went to this eye clinic. My whole family has gone for over 20 years. The eye doctors are incredible, but we had a horrible experience today. We went in for my childs lens to be changed. Since she only had the frames for 6 months. We were never quoted a price and were told not to worry about it since we had two eye insurances. So I was shocked when I was told the lens were close to 200 dollars. That is more than I paid for the lens and frames, 6 months ago. I was told that I was quoted, but a quote sheet was not in our file. They tried to say they provided a quote, but I why would I be upset if they did. Plus the quote sheet wasn’t there. We decided not to keep the 200 dollar lens. We went out to Walmart and got the same lens for 89 dollars without insurance since their claim froze us. Im upset because I really like the 2 doctors, but cant trust that they will treat us fairly. I canceled my appointment and will need to find a new eye doctor. :(

Had great help and got right in and out in about a hour..

Everyone is so friendly, and makes you feel at ease!! Dr. Rick Arneson always does a very thorough exam and explains everything. Much appreciated!

After 30-plus years of doing business with the Vision Clinic, Im disappointed in the last two visits to the Vision Clinic. Interaction with the doctor was minimal and cursory; he spoke more with the assistant than me, and left me with questions before sending me to the newly added layer of personnel whose job it was to help me select frames. Then I was asked for a deposit of at least half--that was an unexpected twist after all these years of paying the bill in full when I picked up the glasses! I know times change, but some changes just arent for the best.

The staff at Hastings Vision Clinic is so friendly and helpful. Dr. Arneson is very knowledgeable and great to work with. Great place to go.

My daughter loves going here for her eye check up she personally loves Kim when it comes to picking out her glasses and getting them fitted. Everyone is always so nice and inviting. We thankful for such a place to go that our family loves. Thank you

Everyone is really polite and helpful. They were practicing good Covid precautions. I always enjoy seeing and visiting with Dr Richard, hes always been very kind to me.

The staff was very friendly and were big help picking out frames. Went there to fix mistake another practice had made. Very satisfied and great experience at Hastings Vision Clinic

Great experience, as always, and the new equipment is impressive. Ill go back next year.

Ive been seeing Dr Arneson for years. Every time I visit he takes the time need to explain my vision and changes needing to be made. The ladies always help and are friendly, whether it be at the front counter or the opticians.

Always friendly and very professional. Feels like dealing with a good neighbor.

My family has gone to HVC for the last several years. Very knowledgeable and answer every question I have. They do a great job and are super friendly on every visit!

The staff was polite and answered all our questions . They also followed our insurance to the letter didnt try to charge extra!

I love going to Hastings Vision Clinic. They are so helpful and nice every time I go there.

Polite & courteous staff from the moment we walked in the door until the moment we left. They were wonderful with my 4 year old daughter and did such a great job of helping her pick out frames!

Everyone is very nice and professional with you. They also get you in and out as fast as possible all the while making sure you get what you need done

I have been a client of H.V.C. for approximately 12 years. I, in fact, live an hours drive away but have still continued to remain a client for the past 5-6 years. This is how much I appreciate the service and friendliness that Hastings Vision Clinic provides.

Hastings Vision Clinic continuously provides “”Out of the Box” service! They allowed my son to borrow his new frames so he could take Senior Pictures in them!! Thanks SO much:)!

Staff was courteous and kind, very helpful and knowledgeable. Doctor personally came out to speak with us and the took care of us. Very clean and organized atmosphere.

I was very impressed with the doctors and the nurses given me clear easy to follow directions while doing my eye exam first time there good choice of eyewear pleasant employees to help you with your needs

Doing fine. Eyes feeling better. Just resting now. Thanks .

Was told that I’d receive my glasses in two weeks. A month later I was told I could pick them up. After I arrived I was told that only one lens had been given the reflective coating. Now I’m still waiting for my glasses.

I’ve been a patient for 3 years. I’ve seen both doctors and they are both fantastic. Very professional staff. Many unique and classic frames to choose from! They have the latest technology in eye care. I will continue to be a patient and will continue to refer my family and friends.

Very wonderful help and all staff were friendly and very helpful but just like everything the new glasses were 800 dollars. To me that is just plain ridiculous. This world is just no fun anymore. The expenses to survive are way beyond our elderly people on social security!!!!!!!!

Friendly staff and great service!

They have a very friendly & kind staff!! The equipment was state of the art, They got you in fast took care of all your needs and send you away feeling well taken care of! They also showed you all the discounts you could use to save money too... always plus with me! THANKS

Always friendly efficient serviceI felt rushed today which is different from previous visits.

Great friendly staff. Warm welcome feeling when you walk into the vision clinic.

I love these people and so do my kiddos! The ladies that work in this office are always friendly and helpful. Dr. Eric is who we see and the kids think he is great. Would totally recommend!

Very nice place for all your eye care needs. They do an awesome job!

VERY PLEASED W/SERVICES PROVIDED TO ME ON MY CK UP

Great place. Very first time to the eye doctor! Everyone was very friendly! Very informative!

Everyone was so personable and helpful. I know I can trust my vision care right here!

I am always taken care of in a quick and professional way when I have been there on my appointments. My glasses are always fitted great with lenses that bring my sight up to top notch standards. And everyone is so friendly and very curtious that I feel very welcome. Great place to go for your vision needs.

Quick, accurate, handling Covid-19 very well and overall nice people.

Great staff. Friendly and helpful. Always a good experience.

Great people work at Hastings Vision they all know what there doing!

Exceptional front office staff. Dr. Eric is top notch!!!

Staff was friendly and efficient. Very pleased

The entire staff was so helpful and was willing to work with me to figure out what route I wanted to go for my contacts. Dr. Eric was extremely helpful as well making sure I knew about all my options and understood everything as well! Would highly recommend!

Very Professional & Kind. A Large Selection of frames to choose from. Cant wait for my new glasses.

Very friendly and helpful staff and doctor. I am new to the world of full time corrective eyewear and they were great about explaining what i need and helping me pick out the most suitable style for fit and function. Thankyou

Very very helpful. Wonderful people. Great experience. Love my glasses. I can’t wait to show my friends and family. Contacts again after all these years. Vantastic. Thanks to all that helped me pick glasses out and help me with contacts. You guys are awesome.

I feel like the staff at Hastings Vision Clinic cares about me as a person and that means so much to me. I love seeing the people who work there! A true breath of fresh air!!

Very thorough exam. High tech equipment. Awesome doctor and staff🙂 Love the glasses washing machine 😁

Great service and helpful staff.

Your staff was awesome with my little girl

I found your staff very helpful and will be making an appointment very soon.Thank you for everything you did today/ Jone Potter

Friendly staff. Prompt service and courteous. I was treated well and I would recommend.

The staff was very attentive and professional, yet they all had smiles on their faces and seemed like good friends. Glad I went there to get my exam and new glasses.

I was worried that I might have a detached retina. They got me in immediately and ran tests to reassure me its just floaters due to age. I trust Dr. Eric Arneson totally.

The Drs and staff at Hastings Vision Clinic stee always courteous and take their time to address our concerns/answer questions. My family has gone here for several years now and that wont change...

Will never go anywhere else. Everyone is professional and very helpful.

I was pleased with the service I received from the clinic. All my questions were answered. All people there were very professional and I would most definitely come again for service.

Always a friendly pleasant environment and staff.

I have been to a lot of eye clinics, in all sizes of towns, and let me tell you, I have never had such a wonderful experience as I did at Hastings Vision Clinic. I walked away on cloud nine because of how kindly I was treated.I didnt feel like they were rushing to see me, the doctor took time to explain why he was doing things, and I was comfortable the entire time.

Staff and doctors are very kind, professional, and knowledgeable. I always have a good experience.

I appreciate how the staff always make me feel welcome & take the time to answer any of my questions. Highly recommend Hastings Vision Clinic.

Every experience is great. All staff is easy to talk to and easy to work with. Wouldn’t want anyone else for my vision care.

Friendly and knowledgeable staff. Wonderful experience

I love all the staff here, very friendly and helpful! Also appointments are fast, I was in today for my yearly eye exam I was in and out in about 30 minutes. I would highly recommend them to anyone!!

Great staff! Very efficient!

I was seen quickly. The appointment didnt take long. Everything was straightforward, friendly and professional.

Im very happy with the service and staff here

Dr Eric does a great job. Disappointed in business office. They lost part of our payment- from two months ago. Normally would not write a review, but this happened to a family member as well. Kind of suspicious!

I would highly recommend Hastings Vision Clinic. Dr. Eric, Mikaela and Robin were all very professional and friendly. Great place to choose for your families eye care!

I always have a good experience getting my eyes checked, the staff is very knowledgeable and extremely helpful with the exam and finding glasses that work the best for me

I highly recommend Hastings Vision Clinic. Dr. Arneson and his staff are so helpful and considerate. The right choice when choosing expert eye care.

Probably the worst experience in my life let alone my childs. If your child needs to see someone for an eye exam I would suggest to take them somewhere else. Dr. Arneson came in the room rude from the get go. Expected an 8 year old to know what was going on when it was a first time experience, looking at all the machines which I would also find very scary when you dont know what to expect even if mom and dad has explained everything before the appointment. If he came in nicer and didnt ignore everything my daughter had to say or knowledged the fact she was scared it would have went better. Kept saying he didnt have time for this and she needed to quit goofing off. And she wasnt doing anything but reading the wall like he told her too. He was already frustrated when he walked in the room. He then started to try and put eye drops in her eye and she refused didnt even give her a second to realize what was going on when he already had his hands trying to pry her eye open to put them in and thats when I lost it and we left didnt even finish it and let him know how rude and inappropriate he was! Comparing to take her to get shots and do a simple eye exam getting shots would have been better. She left in tears and I was pissed. Never going back!!!

The staff is always friendly, knowledgeable and helpful! I wouldnt think of going anywhere else!

Always very helpful! The staff is AMAZING!!!

Great staff and great Drs.

What amazing service and caring people work at the Hastings Vision Clinic!

Friendly and very helpful people work here. Ive been going here for several years and I wouldnt go anywhere else.

Very Pleasant and professional.

Courteous and professional

Great and friendly service!!!

Everyone is always so professional and friendly!!