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Walmart Auto Care Centers
1881 Baltimore Pike, Hanover, PA 17331, United States
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Walmart Auto Care Centers
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Pa
Review №1

They have been really nice to their customers. When they did not have 4 of my tires, they went above and beyond to order tires from somewhere else. I would come here a lot.

Ge
Review №2

Very professional and organized.They worked on the car headlights and we did our shopping. Very nice manager.

Tw
Review №3

Again phenomenal service from Michelle and the whole team. Quality product...fantastic price!

To
Review №4

Went in to have my wheels balanced. Got home and noticed this huge bubble protruding from the sidewall. If any of their so called mechanics had half a brain, they would have brought this to my attention. Not only is this unacceptable but it could have caused an accident. If I had known I would have never driven the car home. Just a heads up that they may do their job but overlooking such a serious hazard is pathetic. Two thumbs down and a big middle finger up!

Da
Review №5

Always in and out fast. Today I dropped off my headlights to be cleaned. It was about 30 minutes which was awesome for not having an appointment. My advice to others is dont set a appointment. Just be the first to arrive in the morning .

Mi
Review №6

Had roofing nail in side of tire making it go flat within minutes. Steve got us in and out quick w great customer service. Only place I will get tires from, purchased several sets in the past with them. Always reasonable pricing

Ma
Review №7

Walked in the first time and the girl behind the counter just said not taking anymore services. I was there at 5:30 and not a single car was around, no explanation. Walked in another day was told 1 1/2 hrs. Waited 2 1/2 hours and my truck wasn’t even in the bay yet so I walked out. Went in a 3rd time and there was only 1 car outside and I was told 3 hours. I walked out yet again. You May get lucky and get good service but out of 3 times I’ve been there I was never told sorry or even given an explanation in regards to it. The worst customer service I ever experienced.

Sh
Review №8

Very disappointed today. Went in for a full synthetic oil change. Waited foreverThey didnt vacuum my car as told...they lowered all the air pressure in my tires and now my sensor is going off...and my oil change was supposed to be 44.88 when I finally was ready to get my total they wanted to charge me almost 60. Stated they didnt have my oil filter on hand and had to take it from the shelf. Well...no one stated any issues when I was waiting the hour and a half...so I refused to pay it.When I went out to my car to find they didnt vacuum there was a scratch on the lower from bumper...veryannoyed. I will NEVER go back. They also said they had to put in 5.5 its and tried to charge me more for that too. Girl had a horrible attitude behind the counter. Beyond disgusted and I will never go back.

Er
Review №9

Tried on 4 different occasions to make an appointment over the phone to get my oil changed (since you can no longer just drop in and expect to get seen because they are “soooo busy”). Was put on hold every single time for over 15 minutes each!!!!! What are these crack heads doing??? They definitely aren’t working, every time I go in there they are all goofing off and ignoring customers. Only giving 1 star because I have to, otherwise I’d give this crack den a ZERO

Me
Review №10

I have never made an appointment for an oil change.I have been getting my oil change there for about two years. I was told today an appointment needed to be made. Luckily they fit me in. For a simple oil change it took an hour and a half. I was there when they opened at 7 AM. Everyone was helpful and friendly. I just need to remember to make an appointment next time.

An
Review №11

Great service and very friendly staff. I felt very comfortable with everything done and they went above and beyond my expectations! Thank you again!

Ty
Review №12

Had them mess up a oil filter on my previous vehicle. Employees don’t look happy or have horrible social skills they probable feel the same way about your car as they do your business.

Sk
Review №13

Came in for an oil change. Waited two hours and chatted with another customer on the waiting room. He tells me about his previous experience where the service center employees stripped his oil pan plug to the point that it fell out during his next self oil change and somehow dented in his pan. A few minutes after this, a service manager walks in to ask me where I had my last change done. I tell him that it was done by them. He walks off angerly exclaiming, Of course it was. I wait a little bit long. An older customer walks over to the service desk and starts a yelling match with the same manager. Those of us in the waiting room couldnt make out what was being argued over. The manager tells him to leave several times until the man eventually does. This manager walks back into the shop. Another manager comes in to ask what everyone was waiting for in the shop. The two of us that were waiting tell him our vehicles. I ask him what was going on with mine. He tells me that the oil plug was stuck. Theyve cut a jig in the bolt head and tried to get it out with a screwdriver to no avail. The manager that had the yelling match came back in to the lobby area and said there was nothing they could do. They werent going to charge me for the service since there wasnt a service performed. They told me that they were going to contact a third party garage up the road that does the work that they couldnt and that they would pay the fees involved with the bolt extraction and the oil change. So off I went up the road to find out that this garage was on vacation. I called them and left a message. Waited several days until they were supposed to be back. Called again. Left another message. Nothing. Went to my usual garage, Monroe in the Clearview shopping center. They got my vehicle up on the lift pulled a broken screwdriver tip out of the slot Walmart cut in the bolt. Found that the pan area around the bolt plug was dented in and also found that the housing around the spring in the filter casing was broken off. So, now my $50 oil change has turned into a $400 repair job. I talked to a CSM afterwards who told me theyd only reimburse the parts($250). Currently waiting to have the work done and to collect the reimbursement for the damages. Over all bad experience. Their auto team needs better training, customer service skills, and respect for personal property.

Pa
Review №14

Brought two tires in to mount and balance. Unfortunately they didnt balance tires properly, have had to deal with shaking vehicle all week!!!! When I was 18 I balanced for a summer, no returns...first time and I get this!!!!???? It happens, but Im not happy and will try another facility to rebalance my tires and once the witty. Is up in done with WallyWorld service. First time is probably the last....tbe way it goes

Be
Review №15

This Walmart store is nice but the tire and lube department could be better. My husband was inside setting up an oil change and some how two other cars that came in way after us got put in line ahead of us. I will not go back to that Walmart for an oil change anymore.

Ka
Review №16

Got great prices on my tires and got a new battery installed. Wait was a little long but did not have appointment so I did expect the wait.

Ga
Review №17

In for an oil change, no one in front of me, was, told me car would be done in 45 minutes, an hour and a half later they just got started, no explanation, NO COMMUNICATION. Very poor customer service

th
Review №18

Way too long. Almost 2 hours with an apt for 1 tire. Never again.

Sh
Review №19

Very nice staff, very clean Walmart. They are super friendly and helpful, and they were great with my toddler too!

Ca
Review №20

Great deal on tires. Work was done well and quickly

Pa
Review №21

Took a little longer than I thought but it was a great deal

Ma
Review №22

Cool

Br
Review №23

Great pricing and good quality mechanics. Usually not much of a wait.

P.
Review №24

Decent place for tires but nothing else auto related

Sa
Review №25

Friendly staff, the service is quite quick compared to some other tire and lube businesses

ST
Review №26

Awesome deal on tires... Rude manager

El
Review №27

Went in for an oil change and to have a headlight bulb replaced. They finished the oil change before I finished shopping and I was very pleased when they told me the bulb was just loose rather than charging me to replace it!

Mi
Review №28

Not bad, knowledgeable. Staff changes alot though.

Rp
Review №29

Great job in and out with a smile

Th
Review №30

They did my car tires in about two hours

me
Review №31

Good prices, fast work but the old men doing stuff are very disorganized and loosing peoples paperwork...

Si
Review №32

Terrible service. I called and was immediately put on hold that lasted for 25mins. I tried calling back several times after with no answer and then was put on another hold!

Te
Review №33

Always understaffed. 2 cars outside and was told itd be a 2 hour wait for an oil change, place is a joke. Go literally anywhere else people.

Ja
Review №34

About the service you would expect from walmart.

st
Review №35

No help, associates fighting had to walk away and go somewhere else

Be
Review №36

Work is eh but one particular employee is over the top rude, cusses at customers and throws things. Probably wont go back because of him.

Ji
Review №37

Did not particularly care much for the personalities and the attitudes of the employees of the tire center. You took the job. But you dont want to be there on a Sunday to work. Get another job be a door greeter for Walmart then.

Tr
Review №38

Poorly staffed, maybe Walmart should pay workers more considering there’s only 2 people working and they had many customers.

Be
Review №39

Waited 2 hours for two tire patches and a new valve stem. Horrible service.

Ch
Review №40

It would help if someone could answer the damn phone up front and auto could get off the phone so someone could get through

Ge
Review №41

Quick tire service

Ne
Review №42

Fast and cheap

Lo
Review №43

Customer service was awesome! very knowledgeable, informative and helpful 👍

Al
Review №44

Awesome job guys 😊

ma
Review №45

Fast service and you do not need to make an appointment

Information
6 Photos
45 Comments
3.4 Rating
  • Address:1881 Baltimore Pike, Hanover, PA 17331, United States
  • Site:https://walmart.com/store/5469-hanover-pa
  • Phone:+1 717-630-8864
Categories
  • Tire shop
  • Auto parts store
  • Car battery store
  • Oil change service
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:No
Payments
  • Cash-only:Yes
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