I only rated this place one star because I had to. The staff were nice. The two rings I picked out cost almost $10,000. I had to send them out to be sized. The rings did not come back when promised. They were out for almost 3 weeks. His ring came back and it was still not the right size. The ring had to be sent back again. Unfortunately I decided not to get married and wanted to return the rings. They told me that I was out of the 30 day window for a the full money back guarantee, even though they had my rings in their possession for the first 30 days. They had the nerve to tell me that I could exchange them but will have to exchange up to $10,000. I have had the ring in my possession for less than three weeks. How can they count from the purchase date when they still had the rings? This is bad for business. They apologized but their apology falls short. $10,000.00 short. I would not recommend Kay jewelers for Jewelry purchases.

Christmas shopping for my husband. (With a coupon I may add,ty Kay Jewelers.)Once in the building are wait was greeted by a young man named Jordan Kettel, now I want you to remember that name, Jordan Kettel.Jordan has exceptional customer service, great at problem solving, a great multitasker, friendly, funny and respectful. Jordan certainly knows what you are asking for when you come in to make your diamond purchases.Hubby will be very surprised by his gift plus he will be giving 🤶 Mrs. Santa a big kiss💋Every KISS begins with KAY.

Linda the store manager is the best. She treats you just like family. Always friendly customer service

Loved it ... found the rings we were looking for and kept in budget ... everything we buy they service and warranty. Always shop at kays

Great staff and service. Management needs to fix the employees network connectivity for their sales system. They shouldnt be frusteded with their tech after making a sale.

Love my new ring 💍 😍

Walked in and was promptly took care of.Got my gift shopping done with a quickness!

Went in for a silver rope necklace & was greeted by Rebecca. Even though I was not buying diamonds or high price item, I was treated with respect & professionalism. Great price & quality. Definitely will go back.

Last months i received excellent service today the older lady was rude and not professional even they screwed my order every question i asked she told me to call the number on the website

So Ive been waiting on my ring Ive been trying to call this place for 2 hours nobody answers drive here and they are closed when it says they close at 7 and the door says 6 they werent that busy to not have answered the phone so they take the phone off of the hook

If I could give 0 stars I would do so in a heart beat!!! I ordered a ring for Mothers Day on May 8, 2020 and have yet to receive it (2/26/2021). After many phone calls and emails, Kays has said that they can no longer help/refund me, as its past 60 days from the purchase date. They have informed me that I have to call UPS since they were repsonsable for deliverying it. Even though I filed a lost claim through UPS prior to this. I would pay people to NEVER use this company, this is an easy insurance write off for this huge company, not so much for a mother that works for everthing she has. Please shop elsewhere, unless you can physciall take the product home with you. If it ships, you will never see it or your money back. I have contaced the BBB and the Federal Trade Commisson.

I had made a purchase from KAYS WEBSITE and the was a problem. I went to the Grove City KAYS store. It took a couple minutes and the whole matter was resolved. Excellent customer service!

Very good experience. I had help picking the right bracelet for my wife for Valentines Day. The gentleman that helped me (sorry forgot his name) was very patient and helpful.

Love may jewelers great service wonderful people, I do not like the new credit card services they have, we want the in house credit, seems once u crest a debt with the credit card system you never seem to get it paid off.

Always friendly staff and ready to help with custom work.

Everyone working at this Kays, was very friendly and welcoming.

Very friendly and very helpful! I had previously stopped into Meyer Jewelers down the street and was treated poorly. The team at Kay were the exact opposite. They were amazing and made me feel welcome and helped me to get what I needed. Thank you to Michael and Linda - you were great!

This Kays is the BEST around. From the moment you walk in the door you are taken care of. Bradley took care of my cleanings & inspections for the last year now. Since recently loosing one of my main stones not only is it terrible being without your ring & nerve racking losing a diamond...Brad made every effort to making sure I was taken care of. He even kept his eye out for if there were any updates on my wedding band. Great location & fantastic staff. I wish every Kays was up to par like the Grove City location. Hands down my trust is here.

Brad was an amazing help! I walked in with lots of questions not only were they all answered extremely well but I left feeling confident about the purchase I had made. I would highly recommend Brad and this location. High quality products and high quality service!

I have made several stops into this location to look at a new wedding set. I have got to be the pickiest person around and they are always so patient with me. Super helpful! Highly recommend!!!

Went in to look at wedding rings and was treated so nice by the staff. We ended up buying everything we needed and I even proposed in the store. Definitely wont mess with another Kays.

I had my wedding ring resized and it turned out beautiful. I also bought a pair of diamond earrings on sale. Everyone I dealt with was polite and helpful. I will shop there again.

The salesperson was very knowledgeable about all of the rings we looked at. We will definitely be back for more. I would seriously recommend Kay.

Went on a Sunday two weeks ago to get my ring resized. Guaranteed 14 days. No call or email. They are unable to resize because Kays didnt sell me the ring so they called to send it off to someone else. Problem is they knew this in the beginning waisted my money and time. They didnt do anything to the ring and wanted more money. Now I have to probably wait another week to return. Go somewhere else unless your ring is from Kays

I have always received excellent customer service at this particular Kay Jewelers. Recently I went to buy a gift for my mother but it was unavailable at the store. Brad, the store manager, helped me order it online and had it shipped to the store. When there was a snafu with my order Brad did an excellent job at handling the situation while also keeping me in the loop. I would whole heartedly reccomend this location.

The service was amazing! Courtney and Michael worked with me to find the engagement ring that I wanted, even got out all of their books and went through them with me. Anyone looking to get an engagement ring or any kind of jewelry, Courtney is the person to see!

This location is the best. Staff is always super friendly and extremely helpful. We will not shop any other jeweler!!

Great experience. Salesman was amazing. Not pushy

I just love brad. Good dude, will definitely be back

My fiancé and I took my wedding ring to get it resized here and now just the part where they resized it and added metal to is turning my finger green. $50 gone for a metal that’s not even real. Do not resize your rings here!!

Nice helpful people!

Didnt get online clearance price and online 15% discount extended to my order in store.

Super awesome service, theyve been a big help both times either myself or my fiance have been in!

Love this store. Everyone is great.

The sales girl was very nice an friendly

Love the service that I got at this Location, keep it up guys!!!

This location has friendly and attentive staff

Very nice an helpful . Great team of employees

Like the selection and the staff is nice.

Very very nice people!

Loved it

Buy my watches here.

Great products, prices and the best staff,!!!!