I love this location!! The ladies here are absolutely the best!!! They are so friendly and helpful. Its legit like going shopping shopping with your best friend. They need raises all of em!!!

We have enjoyed going to the Big Splash for several years now. This year we purchased passes for our family. This year, this is the only way you can enter this facility. The pool offers a variety of water based activities for all ages. Please note that the pool isnt heated and the water can be quite cold when the weather is cooler for Ohio summers, but on a hot day, it is perfect!

I had my eyebrows shaped by Velia. She did an incredible job! I had always hated the way my eyebrows looked until I went to see her. She is awesome and I will definitely be back. Thanks Velia, you are wonderful!

I had the most amazing experience today in the Grove City store. I spend a lot of money at Ulta online, because my in person experiences would leave me ...lets say unhappy. But this morning I really needed to go..so I visited the Grove City location. It was one of the best experiences Ive had in a long time. A very nice lady asked me if I needed help finding anything..she introduced me to a very nice lady in the salon Niaa.She listened to me and showed me the products she recommended. And even gave me a fantastic haircut!!! My experience let me feeling good all day! And I will spend my money at this location.... plus found a great lady to cut my hair. Thank you for the experience..so much appreciated

Appreciated the help picking out foundation even though the store was pretty busy.

Did not have what I was looking for nor was there anyone to assist me bc they were all over at the makeup station talking to each other & the client getting her makeup done

Coming out as a cross dresser, they are very helpful helping find what Im looking for.

Made an appointment to have my eyebrows done, showed up to have them tell me they couldnt do it because they double booked their eyebrow person. No phone call, wouldnt try and fit me in, just wanted to reschedule for another day. Never have been in before today and Ill never step foot in another ulta again.

Very nice people working here. Before the covid, I remember having great help from one of the employees. Recently I visited again and the cashier was very nice and helpful as well. He also had awesome hair.

Made an appt for a full highlight with Shasta she did a detailed consultation & gave me exactly what I wanted. She was a perfectionist & very sweet. I love how it turned out and at a fair price $125. Would have been 5 stars but it took quite a lot longer than typical.

Super helpful ladies! Helped me pick the perfect foundation color and mascaras.

Love this place and the staff is so helpful. Also where else can you get your hair cut, eyebrows done and shop??!!!!. Awesome place

Very pricey . only found a few things I actually liked.

This rating depends on which location you visit. I would give them 5 stars if I saw an employee over the age of 32 in one of their stores. Maybe thats the result of their beauty products. 😉

The staff in the store were very friendly and helpful. Love shopping here. It was my first time, cant wait to go back.

Never been disappointed at this location. Staff is friendly and not overbearing (I despise it when people hover). The items I need are always in stock ☺️

Horrible service everytime I go. The manager was so rude to me. She yelled at me in front of the whole check line. I felt so embarrassed. I would never shop there again but they gave me a gift card in return for my purchase because their credit card machine wasnt working. My return purchase couldnt load onto my card. I feel like I have no choice to shop there because of the gift card. So disappointing. It wasnt the only time Ive had a rude experience there too.

Made a hair appointment about a week ago and they call 2 hours beforehand and cancel due to the boil water alert, and they didn’t even reschedule it or anything. Wanted to charge $210 to color and bleach my hair. I went to Saturday’s and had an amazing experience and got what I wanted for only $110.Not sure how to boil water alert even affected a salon, it’s just being used on hair it’s not like it’s being drank or eaten. May I remind you the alert was cleared Wednesday/Thursday and my appointment was not until Saturday.

The employees are always huddled in the corner gossiping lmao and never very helpful

I had to pick up an online order today and the staff was wonderful. They were very organized and just super nice and high energy. I shop ulta all the time but this is my actual first time in store. The store is overwhelmingly huge but the staff was just great so I will be doing more in store moving forward. 👌😍😊

Everyone was so helpful, found exactly what I was looking for. The lines were fast. Will be returning in the future.

The store is nice and has alot of product. But not enough employees working to help customers.I would of bought alot more stuff, but I had questions and needed more information about the products I wanted to buy .It was frustrating trying to find an employee to help me with it.So I decided I would go somewhere else to purchase stuff.

Great place to get moderate to high end cosmetics,like Urban Decay and also if youre not looking to spend a bundle,like Neutrogena & Maybelline. Plus you can join their program and earn money back 😉

Great super size store for personal care items like make up and hair care products. Great selection of all kinds of products! They sell professional salon products and department store brand make up. Helpful employees. They have a hair salon, also. Prices are reasonable. Clean store.

Didnt have the nail polish color i wanted. I find other ultas have a bigger selection. Found mascara i wanted. Staff is nice and helpful.

Went to go get my eyebrows waxed for my birthday yesterday. I walked it they sat me in the chair and told me they would be back in a minute. 5 minutes later another associate came up and told me that the girl who does the waxing at the brow bar had to leave for a family emergency. I get it that things happen but I wanted to pamper myself for me birthday. They said that no one else was there to do eyebrows and that I had to reschedule. No apology or anything. I normally love ulta but Im very disappointed.

Its a good ULTA. We had one staff member ask us how we were but thats about it. We shopped independently for the most part

Really thought they were very helpful and talked to us for a long time until we found the right product for a good skin care routine.. Rachel one of the day time managers was super nice and we would definitely go back.

I love this store. The employees are so friendly and helpful! They also have great prices and a huge selection of things from hair curlers to nail polish. I could spend hours here... and lots of $$!

I for some reason thought thought it was a good idea to get my hair cut here because everywhere else was weeks out in appointments lol. Probably the worst mistake I’ve ever made, and definitely the worst haircut I’ve ever had. It literally looks like a child took scissors to my head. Uneven, choppy layers, chunks of hair missing. I had my hair cut in January, and even months later it still looks god awful. I have to wear my hair up every single day and have for months now because it is an absolute atrocity. I am traumatized and will probably never let another person touch my hair again. I’ll come here for makeup and that is it. Do NOT get your hair cut here.

I came to this location when Daphne moved here from the Easton store. This is the third time Daphne has done my hair and she did an excellent job! I had highlights and a cut with layers. She is really great at listening to what you want and then delivering exactly what you asked for. I have to travel an additional 20 miles, but it is more than worth it to stick with Daphne! The Grove City Ulta Salon is lucky to have her!!

I have never been this irritated with a company. I returned $75 worth of items at this location and was told if The money didn’t go back on my card within a couple days to come back. I waited over a week and I still didn’t get refunded. I decided to call and see what was going on and I was told it shows that I received the money. Obviously I didn’t, so we were going back and forth for a couple days until I realized that the card number for the return was different than the card I purchased it on. Whoever got the money had a great day. I was then told to take pictures of the receipts and send them so I did. I was called and the store manager said she called her general manager and she called guest services and I should do so too, to make the process go by “faster”. She also told me there was nothing she could do because it’s been so many days, didn’t seem too concerned and made me feel like I was bothering her because I wanted my money. I called guest services and they had NO clue what I was talking about and kept telling me that I received the money. I called the store back and she did a three way call to guest services. While we were all on the phone I sat there quietly listening to them unprofessionally argue back and forth trying to push the problem on each other because nobody wanted to deal with it. After that she told me that she would look more into it and let me know. I got a call back a couple days later and was told they we’re going to mail me a check and it would take 5-10 business days to receive. About a week later I get an email from guest services saying that it would take 5-10 business days AGAIN! It’s been about 10 days and I still haven’t received the check so I called guest services once again and was told the check takes “5-10” business days to write and 7-14 business days to get. So pretty much it’s been a month since I returned these items and I still have to wait 7-14 business days to receive it. Oh and I was offered a whole 20% off of my next purchase for everything that happened. What a joke.

Slow curbside pickup process and rude staff

It was our first time visiting. Brooke was very helpful getting my daughter everything she needed. We had a great experience

A huge brightly lit store with selections from many high end products as well as those that are more affordable. Ill definitely be back to browse and shop!

Stephanie was INCREDIBLE!!! She really listened to what I wanted with my hair and addressed concerns I had along the way. She was super gentle (my hair tangles really easily) and provides the best hair experience Ive had yet. Conversation was stimulating and enjoyable. Plus my hair came out perfectly and we even made my next appointment for touch ups!

Really nice employees and cashiers

I went to this location for a gift. Unfortunately, they didnt have what I wanted in stock. But, offered to have the product mailed straight to my door in two business day! They also offer an alternative product. Thats good customer service!

My first time in & I thought it was a very nice store. I did ask a question about a price of something, but she never did come back. She did come up to us & asked if we needed any help but just never came back? They werent busy at all. It was pretty late actually, around 9pm. I do have to agree with previous reviews about the workers all being bunched up together in the front. I was kind of confused to who were actually working there & who were customers? And the workers were all really young that I could see & I just dont think I would ask for makeup help or what I really wanted was some really good anti aging products. Im just not thinking she would be very helpful just by my personal opinion. I will go back though. Probably during the day though, so that I can see if things are maybe more professional & I swab possibly get some real assistance☺️

Lots of make up to choose from. Some are expensive, but you get what you pay for. Store is really clean. The employees were really helpful.

Fairly new to the area, need to find a new hair place. Tried the salon twice. The first time I was happy with my cut, but the stylist was running significantly behind schedule so I had to wait for my appointment.My second visit my haircut didnt even happen. The stylist was not even at the store when I arrived on time for my scheduled appointment. Someone from the store called her and said she should be there in about 10 minutes - which would have been about 30 minutes past my appointment time. I had other plans for the day, so that wouldnt work for me.Im willing to overlook the occasional scheduling issue, but its not a good sign when my first two visits both had issues. Ill be finding someplace else.

Ordered and picked up wrong item for Mothers day. Attempted to ask for an exchange but company refused stating bogus covid reasons. The item was was still in original packaging unopened. They were willing to exchange if they made the ordering mistake, so their covid reasoning holds no water.

A bit overpriced but they have an excellent selection and up to date items

I called Ulta looking for a new hair stylist. They were able to get me in day of and within 30 minutes of my call time. I saw Trisha and she was absolutely wonderful. She fixed my hair and was very knowledgeable. I made my husband go and see her because he too struggles to find a hair style he loves. He left happy with his haircut and service from her as well. The pricing is affordable and by far some of the best customer service We have received. We will definitely be back!!

Very friendly and helpful staff. Helped me find the items I needed to get my wife for the holidays and really took all the stress out of being a first time shopper.

The salon, horrible. i went here to go my hair done for prom- appointment was only supposed to be an hour and it ended being two, i had to move back reservations!! she took and hour and a half just to curl my hair.. i could’ve done that in ten minutes myself. oh and the curls didn’t even stay!! she didn’t do the style i wanted and it was poorly done but i didn’t even care anymore. absolutely horrible.

Saved $50.00 on my bill today, due to reward points that this amazing store offers.

Love it!🍇

The girls working here were friendly and helpful

Im a man and I purchased hair and beard trimming items from this store. The staff was knowledgeable and very helpful walking me through all the choices. The items they recommend were excellent. I would highly recommend this store for you needs!

A great selection of beauty items and perfumes. Staff is courteous.

Organized, well stocked, reasonably priced, they always have my Amazing Grace perfume.

The staff at this location are the worst. Not helpful or knowledgeable at all. The only exception are the 2 ladies who work at the Benefit brow bar, both of them are exceptional and provide awesome customer service and are very good at what they do. They need new employees who know about customer service and who are actually knowledgeable about the products.

The fragrance and makeup collection is off the hook. Love this place

Absolutely love awesome they have such a wide variety of products from very high-end makeup to makeup you can buy an everyday grocery store or convenience store they also have a fabulous selection of Hair Care Face Care perfume they always have little sales going on absolutely one of my all-time favorite stores you can get facials and hair stuff done as well great place

Grove City Ulta is my favorite location to shop cosmetics. The ladies here really do care about your needs and wants, and have great suggestions when asking for guidance.

Thank you to Kelsey at the Grove City Ulta for helping me find my perfect shade if Tarte Doublewear foundation!

They always have what I need and the customer service is stellar

Finest and best beauty products. Such a variety and of the best brands too.

I love this place great service they helped me when ever I needed help finding my foundation to lipstick and over the best place

Its a nice store I guess, but I was trying to help them out by telling one of the non-busy associates of an open employee box knife sitting on some product and she completely dismissed me and got another associate to take care of it about 5 minutes later. Anyone could have missed it being there and cut themselves but she didnt seem to care and I wasnt going to pick up something seen as a weapon and risk myself. I ended up leaving, after I knew no one could get hurt, without buying anything because she was so rude and uncaring about a potentially harmful situation.

Decent selection of makeup and hair supplies. Terrible management. If you return an item, even unopened and with a receipt, youre treated like youre guilty of something. What that is, I dont exactly know, but I wont be back to this location, personally. I didnt care for the help I received a few days ago, and I didnt care for the attitude of the manager today, either, when she processed my return. I have been to the salon here twice and my services were good. However, salon was overpriced and you can make an appointment with an independent hair stylist and get more for your dollar. I would encourage you, if you are able, to choose another Ulta.

Recently paid $30 for a contouring makeup lesson...it was underwhelming, about 10 mins. Nothing was mentioned/shown in regards to forehead or chin area. 3 light lines were drawn on nose, 2 light lines on sides of face, blush on apples of face. Save your money & watch contouring YouTube videos instead...youll learn a lot more.

Aimee was amazing! We talked about what I would like to do with my hair to see if it was possible because I had box dye on it. We talked about things that we could try to get it how I wanted and it turned out amazing. She was super sweet and I give her a 10/10. She was super gentle on my hair and we conversated nicely. We even scheduled my appointment for touchups already.

After 2 Stylist did a botch’ job on my long wavy hair, 2 salon owners in L.A. I had to take nearly 2 years between cuts to grow out....They were only supposed to take off 4 inches ended up taking off 10!!!Needless to say I had little trust and confidence in anyone wielding shears.However I happened upon Ulta Beauty and took a look around since I had never heard of this place let alone having never stepped inside of their store before... upon entering I was greeted and then further was greeted again by the Assistant manager by the name of Kelsie who was quite friendly and informative. There were many products sold there that you normally purchase at Macy’s & Blooming Dales, Etc.As I walked towards the back of the store I noticed they also incorporated a salon with the store. I shared my hair nightmare with Kelsie and she proceeded to tell me about a Hair Stylist named Kaitlin who was also the Salon Manager and that she would highly recommend her to give me the cut I was looking for and assured me that I could trust that she would cut my hair according to what I wanted and not what she wanted to do.I took Kaitlin’s card and gave it some thought for a few days, after looking at my long wavy hair in much need of a good cut, I nervously made the appointment with Kaitlin on the phone with Aaron who was very kind and encouraging along with the encouragement of Kelsie.Upon meeting Kaitlin I was delighted, she had an ease about her, a welcoming that made me feel relaxed and safe, she listened to my nightmare hair story, looked at my hair and we assessed how much should be cut of as it was down to my be-hind, 3 inches was what we agreed on.She was real focused and paid attention to every detail of how I wanted it cut, which was an even length all the way around, so if I pulled my hair from the back to the front it would match the length in the front, if pulled to the side it would match the length on the side and if the front were pulled to the back it would match and be even with the back, all one length!With the previous two hair cuts, the Salon Owners cut the back length of my hair way shorter than my sides and front making it like a very long ‘Sling’ it was awful!Kaitlin accomplished fixing it!! She Really came through!!She gave me the best cut I have had now in years!Her precision in the cut was nothing less than Fantastic!! It was finally even all the way around! Beautiful & Perfect!! She flat ironed it as she offered and we both agreed that it was a good idea then she could check it further insuring the cut was even on all sides, and she made sure of it!After 2 years and a lot of stress I finally found a Stylist who was everything that this industry needs, a Highly trained and competent individual who’s main aim was to please the customer and not herself however in doing so we both were quite happy!!More Stylist should maintain this type of integrity when it comes to cutting or styling ones hair, for we are the ones having to wear what they do with these cuts on our heads, not theirs.If I can recommend a Fantastic Hair Stylist book your Appointment with Kaitlin!I promise you will not be disappointed!She delivered and turned my nightmare into a Day dream come true!Thank you Kaitlin and the kind staff there at Ulta, for giving me the best cut ever!!Fantastic experience!! Better than what I had imagined!!😁😁😁😁😁😁😁😁😁👍🏻👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽This cut was done October 24th 2019!!I would give 10 Stars 🌟 if I could!Thanks again!!

I have visited the Grove City store on several occasions, once as a secret shopper to get a make-up make over. I told them that I was getting older and needed new make-up. As we all know after 30,40 and 50 you have to change your cover up and contour differently due to wrinkles and fine lines. Mind you, Im prepared to spend several hundred dollars on ALL new make-up. They obviously do not hire professionals because I walked out looking like something ready to go trick or treating. The cover up was caked on, it wasnt a CC or BB cream which anyone over 30, 40, and 50 should use. I did give them the benefit of the doubt and went back a few months later and I got another young Lady who didnt even want to do the make over. She just picked make-up that she recommended, which did not match my age or skin tone. Im done. Went to other stores to get make over.

Can always find something good here. Just wish there was more help throughout the store. The workers always seem to cluster around the cash registers to talk. Ill keep going to sephora just because theres always someone around to answer questions unlike ulta

Horrible here absolutely horrible. Wont even go into detail about how bad my last hair and makeup experience went but unless you are going for a very simple updo bun or some curls dont go here.

This place is awesome i will be looking on one on my home town. From out of state but staff was awesome.

Awesome store!! Service is great! Everyone is so helpful. Have had a facial and hair service and loved them both.

After a very disappointing visit to the Ulta on Sawmill Rd, I was presently surprised with my visit to this location. I needed my eyebrows waxed and I needed help color matching foundations. I was lucky to snag an appointment for my brows within an hour of calling and I arrived early to browse. Kristen and another woman (I forget her name but she had really pretty red braids in her hair) greeted me right away and they went above and beyond to help me!Also, Angel took great care of my brows and listened to the horror stories I had before. She mapped them out and showed me what she was doing every step of the way. She filled them in for me after waxing and they have never looked better!!Ulta Grove City has definitely gained a repeat customer for their amazing customer service!!

This was my main cosmetic Ulta store until I moved but I loved going there. I always found more than what I was looking for and the service was great.

I love going there..now i dont have to go all the way to Macys to get my moisturizer.

I love this place because everyone is so friendly and helpful. The products really help my skin!

Very helpful and friendly service. Enjoyed the facial and makeup lesson very much. Beware of spending too much however.

LESSON LEARNED(get price before, and if they add things ask how much more)5 weeks ago I visited Ulta Grove City for a cut/color. The beauty Technician also decided to put in highlights I was charged $146.00. I thought a little pricey but she did a good job. she scheduled me that day for a 5 week touch-up and Saturday she touched up my color did more highlights and trimmed up my hair as she styled.She wanted to schedule me 5 week later and I said I wanted to wait till early May and she commented the 9-10 weeks out and then scheduled April 29 (which is not in May)at register my bill was $172.00 I freaked out Holy Cow! that is way more than I expected for a touch-up. I spoke to the store manager who spoke to stylist they said I had received a new customer 20% discount the first visit and didnt care to satisfy me. I paid and called customer care then was contacted be district manager who refunded $60. I still believe $112.00 is WAY TOO Much for a touch up!!!BEWARE!

If you need it... you can find it here for a great price!

Always helpful employees and smells great in there.

Very nice experience the staff is always helpful in all areas of the store.

I got a haircut today and it looks horrible. it was obvious the lady didn’t know how to use clippers and now i’m going to have to pay another place to fix it.

Great variety of items and helpful staff.

I was an Ulta virgin!! So many beauty products in one place. At first, I was overwhelmed but the girls who worked there were available. They not only cash you out but they give advice.

Friendly employees and always great service!!!

Originally went to see if I could buy individual colors from an eyeshadow palette someone had bought for me as a gift. I asked one the employees if it was possible to buy the colors individually and told her this was my first time there, youd think if a staff member heard it was a customers first time there they would be more happy to help. Instead she gave a short reply that was sorta rude and made it seem like I should know everything about make up. The only good experience I had was at the brow bar. all I can say is perfect service and a helpful staff meber as well! Make sure to go see Whitney to get your brows done! So happy with her work !

I always am greeted with a smile and the service is awesome

Spent an hour and half in the store and no associate helped me, no hi, how you doing... nothing. Associates were too busy putting make up on their own faces

More than not, the staff is unfriendly and tends to be rude. The first time visiting I tried to find help and all the staff was gathered in the front chatting. After asking for help, a store associate asked if anyone was going to help me (after an awkward pause), exasperatedly said Fine, Ill do it... until one of the staff finally said shed help. That made me feel terribly awkward and unwelcome.There are staff there that are upbeat and friendly. However, after that experience I hesitate to ever ask for help.

The makeup is good quality and the employees are pretty friendly

Love alta had a wonderful day with my daughter shopping there

Pricey but they have what ever you need. Good customer service

Recieved a coupon for a free full size item with purchase in the mail. Had the free item and purchase item in stock as advertised.

Went here with my mom with money to spend. Spent 35 minutes browsing, waiting for assistance, and the 2 (not even temotely busy) clerks made eye contact, then ignored us like we had the plague. There was no other customers in the store. I guess if you are over 25 years old you are not welcome here. Very dissapointed and my mom was very upset. I wanted to buy her new makeup products for Mothers day and instead we left hurt and insulted. I may have expected this at Polaris, but its Grove City... Not NYC.

It was great music was a little to loud though

Helpful people and can basically do your makeup here with all the testers they have. Love it.

Great place to buy products you cant find anywhere else.

This is a smaller Ulta store than others Ive been to but it was easy to find, very clean, had everything I needed and Maddy was very helpful!

I absolutely love this place. The workers are very friendly and they are ready to help out with everything you need.

Usually have everything in stock and somewhat reasonable prices

If you are a makeup lover or even just looking for a really good hair dresser, this is definitely the place. They are always running some kind of sale def recommend down loading the app or signing up for email notifications to stay up to date in there latest sales and all the newest makeup, they carry everything from cover girl, to abh,urban decay, too faced, it, benefit, etc. Definitely your head quarters for all the best nyx has to offer as well. They have an amazing salon along with a beauty and brow bar, where you can have your makeup done as well as your brows etc. They also have all of the best skin care in pretty much every price range from Garnier, to Thomas Roth, even Perricone MD. They are the place to go to get all your makeup brushes professional pallets, you can even support your favorite YouTube beauty gurus. Almost forgot to mention they have an extensive line of there own as well as carrying over sea brands like makeup revolution. Omgoodness and they have just about every fragrance you can think of. The staff is extremely friendly and helpful, the store is clean and organized.... Def the place to go for all your makeup skin and hair needs!!!!

Everyone and I mean everyone who I spoke with were so amazing and helpful!