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Bridal Rack Indy
549 E County Line Rd suite e, Greenwood, IN 46143, United States
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Bridal Rack Indy
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An
Review №1

I had such an amazing experience here and found my perfect dress for my wedding! Julie was amazing and helped keep my bridal party on track of my vision. The conversations we had while she was helping me into the different dresses was just amazing. Such a beautiful person!Heather was also there and was amazing to work with as well! Would reccomend these amazing ladies 1000x over! They were amazing to work with and had a BEAUTIFUL selection of dresses!

Da
Review №2

I had such a great experience finding my dress here! From the moment I walked in, all the staff was so welcoming and personable. They made me feel so comfortable right away. My stylist, Heather, was amazing! She was very knowledgeable about all the gowns and really understood what I wanted. She helped blend the qualities I liked in a dress with what would look good on my body type. This is ultimately what helped me find my perfect dress and what really made Heather stand out above and beyond any other stylist I had worked with. I had already tried on dresses at 3 other places before my appointment here and my experience at Bridal Rack stood above them all! The prices were also very reasonable and I found the perfect dress within my budget. Highly highly recommend Bridal Rack!!

Ro
Review №3

My experience at Bridal Rack Indy was phenomenal! I felt listened to and advocated for. I had an experienced consultant who picked gowns that would be most fitting to what I was wanting, to what would flatter my figure, and to be within my budget. She was very personable and thoughtful. I left with the second gown I tried on, which she had picked for me, thrilled with my experience and purchase!

as
Review №4

This place is a hidden gem! The staff here was so kind and knew exactly the style I was looking for. I wanted to buy every dress they pulled for me, but ultimately ended up finding “the one”! I truly didn’t expect to feel so emotional about finding a wedding dress, but the dress they pulled for me was everything and more. I’m very grateful I booked here and I think everyone should start here! Thank you bridal rack!

Ja
Review №5

Literally the best experience I could have ever asked for. Especially being plus size, Heather made me feel so confident. Everyone was so nice there and they have such a great in store selection. I found the dress of my dreams & I can’t wait to wear it on my wedding day!!

Au
Review №6

This store blew my mind with the options of dresses, the prices for those dresses, and the amazing staff. I have looked at around 8 different bridal store with good and nice dresses all around for 1-2k that I would allow myself to settle on, however I was speechless when I found a drop dead gorgeous dress unexpectedly here for the same price and better than what I was looking at previously. Heather and her staff are incredibly intelligent, nice, fun, and easy to talk to. Definitely made my crew and I feel very open and welcomed, and loved our time here more than any other bridal store. Best bridal store in Indiana, for sure.

Br
Review №7

The Bridal Rack was actually the first place I looked for my wedding dress. I was determined to find the perfect dress quickly! I was welcomed by the beautiful staff members who made me feel like this was a exciting experience and it was! Heather was wonderful, her upbeat, positive attitude made me feel at ease when choosing a dress. Her experience in everything about weddings had me asking her about more than just my dress. I felt as if I made a friend, and she was honest and willing to listen to any of my requests/suggestions without any doubt. She fulfilled my dreams and found my dress and I only tried on a few! I was given so much useful wedding advice from her and the staff, it was so much fun and a beautiful experience I wont forget! I recommend this store and staff 100 percent! :) Love you girls

Ch
Review №8

I had the most wonderful experience today at bridal rack Indy!! I went in never having tried on wedding dresses before, and not having any anticipation of purchasing a dress on this day.I told my stylist Heather my hopes and dreams of a dress, as well as my budget. She was so conscious of all those things! I saw a certain dress hanging, & i fell in love with it.. of course it was much more than I wanted to spend, & she even warned me, but I had to try it.Of course it ended up being THE ONE. But she did everything in her power to help make it more affordable for me. She was sweet, knowledgeable, patient and gave me all the info I could need.I had an awesome experience here today, and I would highly recommend Heather!!

Er
Review №9

Such an incredible experience! Julie was so wonderful to work with. I can’t wait for my big day to show off my dress from Bridal Rack!

Al
Review №10

The Bridal Rack is definitely worth checking out. The whole team was very welcoming to myself and my family. I knew what I was wanting and what I was not. They pulled some options for me, but also let me look around to see if anything else stood out to me. Heather literally pulled the perfect dress for me. It was like she already knew what I was wanting and what would look good on me from our conversation. She stayed in my budget and didn’t give me any kind of false hope on any dress outside of my budget. I loved how easy going she was and didn’t pressure me into saying yes to the dress. She genuinely cared about my opinion.

Al
Review №11

As soon as I walked into Bridal Rack the ladies were super supportive and took their time to sit with me and learn about what I like and who I am. I’m going to be 7 months pregnant by my wedding day and they were comforting to all my concerns. I have only 4 months until the wedding and unlike other places who had slim to no options in that time frame, I was able to go to them and a wedding dress was successfully checked off the list. It was the most beautiful dress I had seen too. Thank you bridal rack :)

Ca
Review №12

The whole experience here was AMAZING from the second we walked in the door. I had been to two other bridal shops and the first one was good and the second was absolutely horrible and then we went to Bridal Rack and it was just truly an amazing experience all around. Julie was phenomenal and was the absolute sweetest to work with! She went above and beyond the whole time and was very uplifting. She has such an infectious personality. They had beautiful dresses and another thing I loved is they had dresses big enough to try on whatever you wanted. The other stores I tried, I had an extremely limited amount of options because I do have large breast and I’m a little thicker so it was so nice to go somewhere that you could actually try on a wide variety of things and they would clip them to fit you. The rest of the ladies were also fantastic! I’m so thankful I found the dress at Bridal Rack! I could go on and on about how awesome they were. I would wholeheartedly recommend them to any bride searching for their perfect dress!

Al
Review №13

Tori was the BEST! She asked me questions and got a feel for my overall personality and wedding style and picked out a dress that suited me perfectly. She was so encouraging along the way and made me feel so comfortable and confident. Thank you so much!

Br
Review №14

Heather helped me find my dress for my vow renewal. She was kind, funny, and completely got me. I would recommend her and BR to anyone wanting a personable experience finding their gown. They had a great selection and I honestly cant stop looking at my pictures waiting for it to come.

Ka
Review №15

Bridal Rack was great! They helped me narrow down what I liked best and were very fast so I had the chance to try on a lot of dresses during my appointment. Im so glad I found my dream dress here! They told me the owner designed it so that is very cool that the dress is unique. I would definitely recommend this place to any bride looking to find her affordable dream dress.

Ha
Review №16

Bridal Rack Indy was amazing!! Heather made me feel completely comfortable and was so great to work with. All of the dresses were breathtaking. I’m so glad I said yes to my dress here! 100% recommend

Jo
Review №17

Where do I even begin. First off, being a bigger gal, its harder to find clothes period. This place was awesome in carrying dresses in my size. The staff was absolutely amazing, giving me the absolute experience without having an actual appointment. Julie, was my consultant and was such a blessing and wonderful to work with. I cant thank these women enough for this experience!

Do
Review №18

Julie was so awesome to me and my two daughters. She treated us with kindness and care. It was all about my daughter and what she wanted. Julie your amazing!! If it wasn’t for her I would not have came back to the store. Also my daughter said YES! to her dress because of julie. 😊

Ma
Review №19

Heather was the BEST! She made the whole thing so fun and easy

Ja
Review №20

I dont have enough kind words to say about my experience at Bridal Rack Indy. From the moment I walked in I felt welcomed and like I was a part of their family. The staff is super knowledgeable and helpful when it comes to picking dresses to try. Heather made me feel incredible and she was just as excited for me to find the one. Thank you!

Da
Review №21

I found this bridal store by chance and I am so glad I did! Heather and her staff are absolutely amazing! From the moment you walk in the door they treat you like you are the most important person in the world. They help you through the entire process. I wasn’t sure what I wanted and they helped me find the PERFECT dress. My initial feeling when I walked in about myself was 0 body confidence and when I walked out they made me feel like a wedding dress model. If you are looking for amazing people to help you find the most perfect dress I would 100% recommend the Bridal Rack. Thank you all for making this experience great!

We
Review №22

I was really impressed with the service I received the day that I went looking for my dress. The staff was so friendly and that’s one reason I went back and bought my dress there. Fast forward to picking up my dress...I put my dress on and it was so big that it didn’t touch a single part of my body. I asked why they ordered the dress that big and the girl told me that I must have lost weight and that she was sure that’s why it was so big! I have lost 10 Total pounds since I bought my dress March of 2020. She also said don’t worry about it...alterations will fix it. This is my second marriage so I knew that they always go up a size when they order your dress and all dresses have to be altered. I was very concerned as this dress again did not touch my body and would fall straight to the ground when I put it on if I wasn’t holding it. Now fast forward to alterations...the alteration company looked at the dress on me and said is there any way your dress shop can order you a new dress?!?!? They also offered to give me a written statement sharing that my dress would have to be altered in a way that the dress would not be the same dress that I bought. When I called the Bridal Rack, they shared with me that I shouldn’t have taken it to that alterations place and I should have taken it to their recommended place. They never recommended or referred me to anyone. They also told me to go get the dress and take it to their recommended place because they are better. They bashed a company that was fixing their problem. How unprofessional?!?! What they failed to realize is that no matter where I take the dress multiple inches had to be taken off the waist, sides, and the zipper along with the enter lower half of the dress was going to need to be recreated! The Bridal Rack offered no solution or remorse. After 4 dress fitting appointments, my dress had to have over 15 inches taken off of the waist, the arm holes completely recreated, the zipper and back of the dress had to be recreated, along with lace and tulle removed from the back so that the back of the dress wouldn’t look funny. It seems like Bridal Rack only cares about the sale and the rest is your problem. I would not recommend them to anyone at this point. I have never wrote a bad review on any company but I don’t want brides to deal with what I did. The whole wedding process is stressful enough without the headache of recreating a dress.

Ni
Review №23

The team at Bridal Rack Indy were so kind and fun! I felt immediately at ease in explaining what I wanted in my wedding dress. Heather pulled options after looking at my Pinterest page and listening to my likes and dislikes. I had the traditional bridal moment in the store and walked away with my wedding dress! I cant say enough of how nice everyone is and how comfortable I felt trying on dresses.

An
Review №24

This place is a 10/10. They were really great with helping me find my dream dress, stay within my budget and their attention was on me the whole time. Thank you so much for giving me a wonderful experience that Ill never forget.

ch
Review №25

Heather was amazing during my visit! She paid attention to the smallest details and made this experience amazing! Thank you Heather and Bridal Rack Indy

sy
Review №26

Such an amazing staff! They were so welcoming and happy to work with me. They never showed me a dress outside of my budget and were so patient and helpful! I couldn’t have asked for a better place to find my dress!

sh
Review №27

Bridal Rack Indy is absolutely incredible. I did not expect such a lovely experience. They only pull dresses in your price range and style. They arent pushy and they do not let you try on a dress that is not in your budget . The stylist know exactly what they are doing and make finding the dress such an amazing experience.

Ze
Review №28

Bridal Rack is a hidden gem in Indianapolis. I had a wonderful experience finding my dream dress there! The selection was great, and my stylist was very knowledgeable and knew exactly what dresses to show me. She answered all my questions and was completely transparent about pricing, delivery, and all the other details. The salon is pretty small and there are only a couple brides in there at once, so it’s great if you’re overwhelmed by a crowd. And everyone was super friendly!

Ca
Review №29

I had the best time at Bridal Rack! I only had a few weeks to find my dress. They made sure I got the whole bridal experience and left with the perfect dress. The whole staff was caring, kind, compassionate and went out of their way to make sure I would have my dress on time for our big day. Bridal Rack Indy, thank you for everything!!!

Ka
Review №30

Karielle is AMAZING! Everyone was so friendly, and I never felt rushed or pressured to make a decision on the spot. Not only am I in love with my dress, but I am so happy to support such a kind and welcoming staff! I will always be happy to recommend this location!

Ch
Review №31

I had an appointment on 7/9/2021 with Heather. I knew a few things I liked in dresses and a few things I didn’t; but other than that had no idea what I wanted. She (and the other ladies) were incredibly helpful! I told them my budget and they went to town pulling dresses they thought I might like. She was helpful in thinking about things I wouldn’t have otherwise thought of and made the process super easy and fun. Definitely recommend going there!

Ka
Review №32

They listened to my preferences very well and encouraged me the whole time. I felt beautiful every step of the way, and they made the decision so easy. Love the Bridal Rack family!

Sh
Review №33

Such a cute shop with so many options. All the girls there were super welcoming and made me feel comfortable. Heather was my consultant and she was amazing!! She picked up on my style right away after looking at my pinterest board, was patient with me, and kept me in my budget. I never felt like I was being pushed into anything and was able to find the perfect dress.

Br
Review №34

This place was amazing. It was quiet and intimate and so much fun! The staff are so superb and work amazingly as a team. Heather is a 10/10 100% amazing stylist. She was so fun and was so easy to work with. I did not get my dress from here but WOW did this experience make a difference.I highly recommend Bridal Rack!

In
Review №35

I could not recommend Bridal Rack enough! Heather was my consultant and she was so kind and wonderful! Both her and Julie said they thought of the same dress when I walked in and it ended up being the dress I fell in love with. All of the consultants at the shop know their dresses and have perfect customer service. My family was welcome to come in with me and we were not rushed at all. Heather was patient and reminded me to not just say yes to a dress but to really fall in love with my dress. 15/10 recommend Bridal Rack for a bride looking to buy a designer dress at knock off prices!! I cannot wait to wow my fiancé in my Bridal Rack gown :)

Ad
Review №36

My experience at Bridal Rack was amazing! Several dresses were pulled for me and when the dress I loved was over budget and I was debating on settling for one I loved just a little less, Heather pulled a showstopper that was UNDER budget and I loved more than all of them!!

jo
Review №37

O my if I could give 10 stars I would this place is amazing I wasnt even going to go in cause it looked pricey on the outside but im so glad I did cause I found my dream dress here the lady Julie was beyond amazing helping me find a dress and the first dress she picked for me I couldnt be more happier 💖 the workers were super nice and helped in every way possible I love that. Thanks again for helping me find the one I said yes to the dress 👗 ❤

Ba
Review №38

I couldn’t not have asked for a better experience today! Heather was the absolute best!! The shop was so beautiful and everyone was so friendly. I would recommend them to anyone!!

Em
Review №39

I wasn’t expecting to find my dress at Bridal Rack. This was the last place I came to look to be sure I checked ALL of my options. Heather was so welcoming and truly made this a DREAM experience! I had a very specific idea of what I wanted (50’s style, tea-length with a 3/4 sleeve) and I was excited that this store was the only place to actually OFFER tea-length! Everywhere else I had to “imagine” the dress shortened.ALSO, every other shop I went to had me in dresses either too large or TOO small and I couldn’t imagine how it would actually fit my body. Heather clipped me into EVERY dress so I could truly SEE how the dress would fit me! I found my dream dress and Heather was the perfect match to help ease me though this HUGE decision!

An
Review №40

Great experience! Lovely selection of dresses and accessories. WONDERFUL customer service.

Ma
Review №41

I had the most amazing experience today at the Bridal Rack. I went with one of my best friends Taylor, and Heather helped us find the perfect dress for me. She was absolutely amazing and we all three instantly clicked, i just wanted to hangout there all day in my dress lol. HIGHLY RECOMMEND!! ALSO BOOK AN APPOINTMENT LADIES SO THEY CAN DEVOTE THAT TIME TO YOU :)

B
Review №42

The ladies were lovely! Julie was so sweet and encouraging. I found my dress and was even under budget!

Be
Review №43

I had the best time today! Karielle made it easy and stress free. There is nothing I would change about the bridal shop or the experience I had. ❤ check them out to see for yourself!

M
Review №44

Heather was wonderful. She listened to what I wanted and my price point and did her best to follow my wishes. She made the whole experience a lot if fun...and I walked away with a dress well below my max amount.

Pe
Review №45

I had an absolute amazing experience! Julie was beyond wonderful and helped me find the dress of my dreams. So many wonderful dresses, I’m so glad I found the one for me!!

Da
Review №46

This was the second bridal shop I went to and I had a terrible experience at the first place. Heather was able to make me feel better and really listened to what I wanted and didn’t like. She helped me feel amazing and find a dress I felt amazing in! I wish I would’ve come here first! The selection was great even for plus sizes and the overall experience was great! 🙂

Sa
Review №47

Sarah at Bridal Rack was a DREAM to work with! The overall vibe was very laid back and she was never pushy. She was able to make dress suggestions based on dresses that I kind of liked and ultimately helped me find the one. They were very accommodating to my loved ones that wanted to be there for the moment and helped me find a dress in a price range that worked for me. This was the first place I went dress shopping at and I would recommend Bridal Rack to absolutely anyone! :)

Je
Review №48

I had the BEST experience last weekend and said yes to the dress! Heather was so amazing to work with. She is personable, fun and great at picking out styles that fits your needs. She really gave the best service and helped calm my nerves😊

Ra
Review №49

10/10 would recommend! Heather is amazing: so professional but definitely cares about the people who come in. She took the extra time to listen to my ideas and concerns with being a plus sized bride and eased my fears about finding a dress in an industry that is not always kind to women like me. Heather (and the other ladies working there) made the experience so much better and made my mom and sister feel at home, too! It was honestly between the dress there and another dress I found in Milwaukee but because Heather and her team were so wonderful, that made the decision final to go with the dress I fell in love with at Bridal Rack Indy. Definitely worth the drive!

Em
Review №50

This was a great experience! Julie really was able to nail down my style perfectly, and easily pivoted as I realized things I did and didnt like. I didnt go with a big group, so it was great to feel like Julie was as excited when we found the dress as my family/friends would have been!

An
Review №51

If I could do 0 stars I would. I had a HORRIBLE experience at Bridal Rack Indy; they charged me $150 for a second appointment!!!Bridal Rack was the very first place I booked to try on dresses the ladies there presented themselves as nice and attentive. While I tried on dresses, I noticed how I was being pushed to make a selection upon a dress, but I decided to ignore her pushy comments.Later, when I told the Bridal Rack lady that I was not going to buy a dress that day because I wanted to have my bridesmaids over, she started to say that I only had less than a week to choose otherwise the dress was not going to be ready (by then I had 11 months before my wedding day) so I thought it was a bit weird since she initially told me that usually ordered dresses take up to 8 months.She became super pushy and suggested that I should buy a dress that day and then bring my bridesmaids and surprised them with my selection… I said no thanks!!! I wanted my bridesmaids with me, I wanted a nice experience, I wanted them to be part of this. Also, I was unsure about the two dresses I had picked as favorites, each had something I liked and something I disliked. How could I possibly buy a dress that I don’t feel 100% with?when I insisted that I was not buying any dress that day, she said that I needed to pay $150 for the second appointment. I ended up paying... I had no clue how this process worked and I let them take advantage of my lack of knowledge about dress appointments. I deeply regret it!!After leaving that place, I started to get calls and text messages even twice a day about scheduling and later confirming my second appointment. I felt pushed to rash my bridesmaids proposals, just because I had to go to that appointment. - by the time I visited Bridal Rack for the 1st time (08/19/2021) I had just started my wedding planning process, only my mom and grandma knew of it; they live overseas and I wanted to have a memory of my mom and grandma helping me with my dress shopping before they were back home-The day of the second appointment came (09/11/2021), my bridesmaid and I got in and we were ignored, we had to wait 30 min because the ladies there were busy selling a dress. I thought I can’t believe paid $150 to be ignored!!when I was trying on the dresses the Bridal Rack lady was annoyed that I wasn’t making any choice right away, then she mentioned that if I didn’t buy anything that day I was going to lose the $150 because 30 days had past since my 1st appointment. After that comment, I knew I didn’t want to buy my dress at that store.I left and after reviewing the “expiration dates” I went back on 09/14/202 to honor my $150 with a vail or an accessory, but of course, noting cost about that much. I noticed how some items did not have a price tag and every time I asked for the price the lady was kind of making up the price to her convenience.The only thing I was able to purchase was two pairs of earrings (yes $150 for 2 zirconia earnings that can easily cost $20 each on Amazon) I had to sign a receipt in which I was agreeing with the cancelation of a PURCHASED dress, purchase that I NEVER made!!!!!!!How dishonest of them to fix their sales numbers creating sales when those haven’t even occurred. Worse place ever!!!

La
Review №52

Heather was absolutely amazing! I couldn’t have imagined a better bridal shopping experience without her and the other staff members there. I would recommend this place to everyone! She was so kind and funny, she knew the exact dress to pull for me and took the time to listen to everything I wanted in a dress!

Kr
Review №53

Working with Karielle and Heather was a dream. They made the experience fun and were so helpful. I am so glad I popped in to check the place out and couldn’t imagine having gone anywhere else. Definitely check out Bridal Rack Indy!!

Ky
Review №54

My experience at the Bridal Rack Indy was out of this world! Heather was amazing at assisting me and helping me find the dress of my dreams. The selection was impeccable and her knowledge of exactly what they had on the floor blew me away. If youre a bride looking for that perfect gown, Bridal Rack Indy is the place to go. I am proud to be a Bridal Rack Bride!

Je
Review №55

I couldn’t recommend Tori at Bridal Rack more! The store is very well organized with a great selection for an affordable price. I had not previously tried on any wedding dresses so I didn’t plan on buying one the day I went in, but everything worked out perfectly. Tori helped me narrow down what I liked and did not like about each dress and ended up picking one out that was comfortable and looked so great on me, I couldn’t leave without it. I couldn’t have had a better shopping experience and I would highly recommend Bridal Rack!

Ju
Review №56

I had THE BEST experience here. I felt so cared for, heard, and made to feel confident! I LOVED my consultant too. I absolutely love this place and think its THE place to go! I bought my dress here and it was reasonably priced and their selection is so beautiful.

Sa
Review №57

Bridal Rack was my first stop for wedding dress shopping. I had no idea what to expect or what I wanted. Heather took me around the shop to get an idea of what I liked and then next thing I know we were trying on a variety of dresses. I was so nervous at first but was put to ease and comfortable shortly after being there. Heather helped me find a dress that I feel confident and beautiful in and I can’t wait to walk down the aisle in! Thank you Heather!

Ta
Review №58

My overall experience was excellent. My stylist was extremely helpful and made the whole process enjoyable and effortless. The store is well designed and the team is very involved and committed to finding the perfect dress. All the dress I tried on were quality dresses. I would highly recommend Bridal Rack!

La
Review №59

Shopping at the Bridal Rack Indy is a wonderful experience. I started my wedding dress search there after being a part of the fantastic experience my sister had when she was wedding dress shopping. Sarah was my stylist and quickly picked up on the details of the dress I wanted before I even realized what I wanted. Sarah picked out THE DRESS and I cannot wait to show it off on my wedding day! Thanks Bridal Rack for making the wedding dress shopping experience so easy!

Vi
Review №60

I have never left a review in my life. EVER. However, the ladies at Bridal Rack deserve all the recognition I can possibly give. I cannot say enough positive things. This was my first and only bridal appointment. Given the current climate of the world my fiancé and I decided to move up our wedding with a limited number of family and friends. I needed to find a dress as soon as possible but didn’t want to settle for something I didn’t completely love. They went above and beyond to accommodate me and make me feel entirely comfortable. I was their last appointment of the day and drove almost 2 hours in hopes I would find the one. They spent almost 3 hours with me and after shutting down many of their selections and realizing my vision wasn’t coming to fruition with my own I put my trust in them and opened up to other selections they made for me. I was shocked I fell in love with a dress I would have never picked and quite frankly didn’t want to try on. I thought the second I saw it on I would take it straight off however I didn’t want to part ways with it and after completing the look with a veil and bouquet I didn’t want to take it off. They were so patient and kind and made me feel so confident and beautiful. I couldn’t not recommend them enough. Thank you so much ladies I can’t wait to share pictures with you in a few short months.

Ke
Review №61

Fantastic shopping experience! Sarah listened to what vision I had in a gown and helped me find dresses that fit this image, as well as finding a few wild cards that I normally wouldn’t have picked for myself. The whole experience was very stress-free and I ended up walking out with a dress that I loved. I would recommend this place as a first stop in dress shopping!

Ta
Review №62

Heather Ford is an absolute GEM!!! I have always struggled with feeling beautiful and confident in anything other than tennis shoes and a t-shirt, but the women at Bridal Rack were supportive, affirming, and most importantly REALISTIC! Thank you so so much for helping me find the perfect attire for our special day.

St
Review №63

Best place to buy your wedding dress hands down!! They have a dress for every budget and the experience heather gave me was amazing!! I would recommend this place to anyone!

Ti
Review №64

I had the BEST experience with Karielle today and she helped me find my dream dress! She made me feel so comfortable and important which made me feel special! I highly recommend Bridal Rack Indy and if you’re lucky you will get Karielle! ♥️ THANK YOU BRIDAL RACK!!!

Ad
Review №65

So disappointed with the experience and lack of professionalism. My daughter found her dream wedding dress there. They took measurements “made to order dress” that cost over $1700. We got it back in 2 months. It isn’t even close to her size. We were told by them at fitting that it’s made to fit the biggest part of your body so it will need minimal alterations if any. It doesn’t even fit the largest part of her body. It falls down! They tried to say I think you lost weight to justify the oversize! Nope 5 lbs won’t make it 2 sizes too big!! The whole dress has to be altered tremendously! Their solution of fixing this is giving recommendations of what needs altered! That’s it!! We did sign saying we acknowledge that alterations may be needed! We were not aware that it would be the whole dress since they did her measurements! Why take measurements if you don’t order her size!! Really!! So we take it because it’s already paid for and no refunds plus we were excited to get it back so quick. Then it sets in how much it will take to fix it. The alterations place was shocked that it was so big. She said wow the whole dress needs alterations to fit properly! Not just a little bit like 2 sizes EVERYWHERE! She felt so bad for how we were misled by Bridal Rack that she gave us a discount but still will cost over $400 to fix it!! I Will NEVER recommend Bridal Rack Indy ever

El
Review №66

I found the perfect dress!! The employees were more than accommodating and absolutely the best costumer service I have ever received! Thank you so much for everything and I will definitely refer everyone to you!

Br
Review №67

I went the The Bridal Rack and met with Heather after having a horrible experience at another bridal shop. She did a fantastic job of making me feel comfortable as well as not rushing me. They had a great selection of dresses for me to try on and in the end I went home with the perfect dress.

Mo
Review №68

Karielle was absolutely amazing! So sweet and knowledgeable! She knew exactly what I wanted and went above and beyond to make my experience fun and comfortable! I left with the first dress I tried on! I was shocked how easy and quickly the whole experience went. I can’t recommend The Bridal Rack highly enough! Ask for Karielle you won’t regret it!

Ke
Review №69

The only bad thing about Bridal Rack Indy is that because they are a bridal shop, I don’t have an excuse to keep going back over and over again just to hang out with the awesome ladies. Some reasons I loved them:-they had dresses pulled for me when I got there, but also took me around to look at more dresses I wanted to try on. Then when I found what I liked, they pulled even more options for me-they didn’t make me feel rushed or pressured and didn’t put a time limit on the appointment-they had so many types and styles of dresses. I wasn’t completely sure what I wanted so I had lots of options to try and figure out what I liked. Also, I was nervous that becuase they were off the rack they wouldn’t have a ton of options in my style, budget, and size, but seriously there were like racks and racks of options for me.-they were so organized and had everything I could have possibly needed-they handled my guests beautifully. They made them feel valued while also maintaining boundaries-Karielle and Heather are just so dang cool and fun. I tend to feel a bit awkward or insecure in these types of environments, but they made me feel confident!-they handled the budget situation beautifully. My mom was paying for the dress and they talked budget with her sort of privately so she was comfortable having the conversation, then everything they pulled for me was within budget.I could keep going on and on. Like I said, I wish I had a reason to keep going back there! Hopefully some of my friends get engaged soon!

Mi
Review №70

I had a wonderful experience at Bridal Rack and found The Dress that I loved at my first appointment. Karielle was amazing and very skillfully helped me find exactly what I was looking for while staying in my budget. She even took tax into consideration when helping me select gowns to try on. The selection was high quality and they had dresses for every taste. The ladies took the time to sit down with me and ask details about my wedding to help with the process. They had accessory options, helped me pin my hair up, and even had a bouquet in my colors so I could imagine what I would look like on the day. I would definitely recommend.

Be
Review №71

So attentive to what the bride wanted and what would look good in her! Loved it here!!!

Ba
Review №72

Julie was so amazing! She helped me find the best dress for our Halloween wedding!!

Ch
Review №73

My experience here was absolutely amazing! Everyone was so kind and so helpful. They made the experience so fun and relaxing! I would recommend Bridal Rack to everyone!I also found my perfect dress that was at an amazing price!

Jo
Review №74

Heather and Julie were AMAZING! My dress shopping experience was a DREAM, truly!

Su
Review №75

I LOVED this place. With the help of my consultant I was able to find a dress I wasn’t even expecting to like. She pulled dresses she knew would fit my body correctly and she was spot on. I never thought I would feel so confident and so beautiful. I’m so appreciative of my entire experience here.

Ol
Review №76

I had the BEST experience at Bridal Rack! Everyone was so sweet and so accommodating! Sarah helped me pick the perfect dress for my special day and I absolutely loved working with her! Thank you Bridal Rack for my beautiful dress and the wonderful experience overall! My mom, Maid of Honor and her mom all loved it too and we just had such a blast! If youre looking for something on a budget but still want something beautiful, DEFINITELY check them out!! You wont regret it!

Vi
Review №77

I bought my dress from bridal rack back in April with Tori as my consultant and she did an amazing job! Yesterday I got to have the experience of helping my sister pick out her dress at bridal rack with consultant Heather! Every experience I have had at bridal rack has been a memorable one and everyone was so kind! The owner of the store happen to be there as well yesterday and she took the time to make phone calls about the dress my sister was choosing for her wedding! Very helpful and wonderful people to make mine and my sisters day amazing! Thank you Bridal Rack!

Al
Review №78

It was perfect! All of my ideas were heard and they worked with me to find what I wanted!!! They completely heard me when I liked or disliked something as well as kept me within my budget!

Jo
Review №79

I recommend this place to anyone who is looking for THE DRESS! Everyone there is amazing and really truly does listen to you about what dress you want and makes your vision come to life! Dont go anywhere else! This is the best place to go!

St
Review №80

Sarah was my stylist and she was very patient with me! I showed up about 15 min. Late and was the last appointment of the day but she didn’t make me feel bad about it in the least. I tried on a lot of dresses and had a positive attitude the entire time. She did a good job helping me narrow down which ones I loved, which was tough until she finally picked THE ONE. She only picked dresses that were in my price range. I showed her a picture of what I wanted that I found on Pinterest and the one I picked is a very close match! I LOVE my dress and cannot wait to see my husbands face when I walk down the isle!

Ha
Review №81

They were so kind and helpful! Karielle was amazing and I found my dream dress at Bridal Rack!

Sa
Review №82

Thank you so much for this day! I loved every second of being in the store because it was so welcoming and warm. The costumer service was incredible. It was size inclusive and designers that were able to find a dress that was everything that I wanted. Heather, thank you so much for your time and energy, you made this experience everything I could dream of and more. I would highly recommend for all future brides.

Ca
Review №83

Wonderful experience! Heather was very knowledgeable. She took the time to listen to the bride and found her the perfect dress. I highly recommend this shop and group of ladies.

Al
Review №84

Absolutely an amazing experience. And I said yes to the dress. I have been to several other stores and this was by far the best!

Al
Review №85

I literally LOVE this place. After a bad experience at Davids Bridal, I walked into the store 30 minutes before they close (just to look to see if I wanted to make an appointment) Heather approached me right away ready to find me the perfect dress! She was very open and understanding and wanted to make it the best experience for me even though I walked in without an appointment (oops)The girls stayed an hour longer after they were supposed to close and were such great help.

Sy
Review №86

Bridal Rack was an amazing experience!! Sarah helped me stay in my budget, made me feel comfortable and so welcomed!! I went in not really knowing what kind of dress I was looking for and she picked out THE dress and helped me put the whole look together! Cannot say thank you enough for all the help! 10/10 would recommend!

Er
Review №87

I was scheduled for different fittings. I almost canceled by fitting at Bridal Rack Indy, because I didn’t want to choose only 3 people to be there with me. I walk in the door with no clue what I even want to wear. The ladies were all so kind from the start. I showed them a few pictures of what I liked and Tori pulled every dress. I never felt rushed and she even allowed my mother to come inside exceeding the 3 limit guest. I fell in love with the first dress I tried on. I appeased my other guest by trying on others. Tori and staff thank you for all you did to make my buying a dress experience wonderful! The customer service versus what I received at Davids Bridal was outstanding. I hope you continue to make other brides feel as welcome as I do! Job well done!!!!Heather

Gr
Review №88

I loved the whole experience at Bridal Rack! Karielle was so helpful to me when I came to look for dresses alone. She took my tastes and found several dresses that matched my style. I would highly recommend Bridal Rack for any woman, especially if you are on a budget but looking for a higher-end dress.

Ke
Review №89

I cannot say enough good things about the girls at Bridal Rack Indy. Sarah was so patient and supportive throughout the entire process. Heather and Karielle were also wonderful cheerleaders! They truly went above and beyond to help me find my dream dress!

Ni
Review №90

Everyone was so nice to me! They listened to what I did and didn’t like and stayed in my budget. Had found what I THOUGHT I wanted at another dress shop but I fell in love with at least 4 at this store that were a thousand times better than the dressed I thought I wanted. Ended up leaving with a dress that makes me feel like a goddess

Sh
Review №91

Got my dream dress today! Heather Ford at the greenwood location was amazing. Staff very friendly and heather gave me plenty of options to choose from. Definitely would recommend them!

Ma
Review №92

I had such a great experience at bridal rack! my stylist, heather, was great to work with & helped me find the perfect dress for my wedding!

Kr
Review №93

Absolutely amazed by my dress. Heather and all the girls that worked there helped out tremendously when finding the right dress. I highly recommend them to every bride.

Ho
Review №94

The girls at Bridal Rack were amazing! I could not have asked for a better experience. Tori caught my vision for my wedding dress after 30 seconds of scrolling through my Pinterest Board. It was absolutely the best wedding dress shopping experience I could have had, and I even left with the dress of my dreams in my price range.

El
Review №95

When I walked into the store if literally felt like a I was meeting up with friends. Karielle, Sarah and Heather were so friendly and made you feel so comfortable. Karielle listened to everything I said and if I did not like the dress we took it right off. I definitely loved my experience here at Bridal Rack Indy and I would recommend it to anyone. I do have a tip though, wear comfortable undergarments. Thank you so much for all your help!

Ar
Review №96

First thing, this place was absolutely stunning. Guest accommodations and the stage areas were perfectly set up for our comfort.Secondly, Heather was so incredibly sweet and was amazing to work with. You can definitely tell she was meant for and loves her job at Bridal Rack Indy. She paid attention to every detail about myself and found a dress that was beyond perfect in no time. Hands-down the best bridal experience Ive had!Lastly, this place wont disappoint, especially when it comes to budget and size selection. Im a plus-sized bride and they have a multitude of dresses/styles/designers to try on.I cannot recommend this place enough! Everything was PERFECT! Dont hesitate to check this place out; You wont be disappointed!💕

Te
Review №97

After a really terrible of dress shopping, Heather absolutely made my day and dress busying experience what it should be for all brides. She went out of her way to ensure I had the best experience and was an absolute delight! I will absolutely going back to get my moms dress and any other occasion of dress possible.

Ca
Review №98

I had the BEST time dress shopping at the Bridal Rack! I wound up picking the very first dress I tried on and was able to leave with it in hand. My stylist, Heather, was AMAZING, she made the process so easy and fun and very memorable!! All the women here really know what they’re doing and are so helpful and want to make it so special for every bride. I appreciate the time they invested in my appointment and I could feel their excitement alongside of mine. I loved my experience here and hope that every girl could feel as special as I did here.

An
Review №99

Heather is AMAZING! I can’t speak highly enough honestly. I’ve told all my friends and family about her and how awesome she made this experience for me. She listened to exactly what I wanted and literally picked THE dress. It was the first one I tried on with her and that honestly just shows how great she is. Thank you heather!

Ju
Review №100

As a Mother of the Bride, yesterday was one of the greatest highlights of my lifetime! Wedding dress shopping with my daughter, Molly! BRIDAL RACK IS THE PLACE TO GO! Huge shout out to our stylist, KARIELLE❤️! She immediately selected THE DRESS which would be THE CHOSEN ONE! KARIELLE’S professionalism, her spunky, positive fun energy- set the atmosphere for a memorable experience! THANK YOU TO BRIDAL RACK FOR A SPECTACULAR SHOP & SELECTION. This exceptional experience will be told to many & will remain in my heart for Always!!!!KARIELLE, YOU WERE HEAVEN SENT! GOD BLESS YOU & YOUR FAMILY!

Information
7 Photos
100 Comments
4.9 Rating
  • Address:549 E County Line Rd suite e, Greenwood, IN 46143, United States
  • Site:http://bridalrackindy.com/
  • Phone:+1 317-360-1243
Categories
  • Bridal shop
Working hours
  • Monday:10:30AM–7PM
  • Tuesday:10:30AM–7PM
  • Wednesday:10:30AM–7PM
  • Thursday:10:30AM–7PM
  • Friday:10AM–6PM
  • Saturday:Closed
  • Sunday:Closed
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