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Authorized Heating & Air Conditioning
142 Old Mill Rd, Greenville, SC 29607, United States
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Authorized Heating & Air Conditioning
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La
Review №1

Excellent customer service at every point. Responsive to all questions and concerns. Thorough in educating about the different options and explaining the process, what to expect, the timeline. Clear communication. Installers great. Cleaned up completely each day. Highly recommend.

Al
Review №2

As always, Authorized Heating and Air is competent, timely, and a pleasure to work with. Gary did the initial installation in this new house 13 years ago and has been back twice for service calls. That record should speak foe itself.

Jo
Review №3

Wow ! Great service technician. Very courteous and friendly. Knew his stuff.I would definitely recommend him for anyones HVAC needs.

Do
Review №4

I wish these ratings went to 10. I would write more than people would read if I listed every fantastic thing about Authorized. Excellent service, excellent work, and genuine care for my familys comfort, as well as the financial impact our BAD AC was having on us. They got us set up right, redesigned our system, and got my wife comfortable in her home office with a mini-split. We went from trying to stay cool in 80-degree weather to feeling too cool in 100-degree weather and having to turn down the system. Truly a fantastic experience, from the first phone call to the last handshake. There wasnt a spec of dust when they were done. I think it might have been cleaner when they left than when they got here. Thank you, thank you, thank you! I am recommending you to everyone we know. As I said, I could write forever about this truly remarkable experience. 10 Stars!!Jones Family in Mauldin.

Wi
Review №5

Called on Saturday morning with one unit pushing out hot air. Gary came out right away. Before he came he explained the off hours charges to ensure we still wanted him to come out. The charge was reasonable for a weekend and Gary had the unit up and running within an hour. Have been using Authorized for over 20 years because of their professionalism and reasonable rates

Me
Review №6

After having some work done by another local company and not being super happy about it, we called Authorized. Luis is absolutely wonderful. Friendly, professional, and great at explaining what he’s doing and why. Showed up super quick and took care of my family on a Saturday morning when my mother in law was in town and we had no A/C 🤦🏼‍♀️ And set us up with a maintenance program to help us try and get a few more years out of two older units. I will never use another HVAC company and cannot recommend this one highly enough!

Mo
Review №7

I called this company after having issues with a different one. The previous company we used kept trying to tell us things were fine so we would keep paying them to recharge our system with refrigerant. After paying them $1,100 in two years for a still broken system, Im really glad I called Authorized. The technician was very friendly, professional but conversational as well, and he explained everything so that it made complete sense. My experience with who Im assuming is the office manager was also great. I called around 11:15 on a Monday morning with no AC on a 90 degree day. They told me they were booked solid and it would probably be the next day before they could come, but she said she would take my number in case someone finished early and could make it out here. She said she would call me either way to let me know just so I wasnt sitting around hoping. I had already called some other places and they all said they were booked until tomorrow, but she was the only one to offer to try and squeeze us in if possible so I immediately knew I wanted to go with them. Sure enough, she called a couple hours later to let me know someone would be able to come later in the afternoon and that she would call again when she had an exact time. She called a third time to let us know when the technician was 20 minutes out. Fantastic customer service all around. Its only been a day so Im still waiting on our unit to arrive and be installed. Ill update my review if there are any issues, but as of now I definitely recommend this company. Its hard to be nice when youre sitting in an 87 degree house just sweaty and miserable, but so far they deserve the positive feedback.PS: Their diagnostic/service fee is comparable with every other place I called; its $10 more than some, and $10 less than others.

Th
Review №8

Authorized H&AC responded quickly and professionally to my call for help. They were able to see me the following day and within an hour had analyzed, explained, and fixed an AC flow issue which had existed since the home was built. Wish I had called them sooner !!!

La
Review №9

Gary did a thorough inspection of our system. While he was not able to identify an issue, he made extensive notes regarding this visit. He will come back in the fall for our regular maintenance, and will check for any potential problems.We had our HVAC system installed by Authorized and have regular maintenance with them. We are very satisfied with their service.

Ki
Review №10

Authorized heating and air has been coming out every fall and spring for many years to provide preventative maintenance to our HVAC unit. This fall, Gary discovered a faulty (worn out) part in the unit. The part was not available in Greenville, so had to be ordered. It came in promptly and Gary returned to install it. Of note he is the person that installed this system new many years ago! I highly recommend this company. The office staff has worked with me and my work schedule to get things done. They communicate well in making appointments and letting us know what is to be expected. Excellent all the way around!

Ch
Review №11

Gary did a great job onsite. Also, the receptionist was very polite and caring. The people at Authorized Heating and Air always take good care of our family. They do not try to sell you unnecessary services.

Sa
Review №12

John, quoted a new HVAC system for our home to replace and modify our old system. He was very knowledgeable and professional. The pricing was competitive and fair. They preform as agreed. John went above and beyond what I had anticipated explaining how all the new system worked and he inspected the work as it was being installed. I would most definitely recommend this company.

Mi
Review №13

Authorized Heating & Air installed my Trane system 24 years ago and have serviced it twice a year since. They have had to replace the exterior fan motor once and the interior fan motor once. Both repairs were fast and reasonable. The technicians that have installed, repaired and serviced our system, these many years, have been polite, professional and personable gentlemen.I will continue to use them and recommend them to friends, family and everyone else!

Sh
Review №14

I called Authorized Heating &Air for a repair quote around 9:00am, they gave me a 2 hour appointment window for that same day from 11:00-1:00, called at 10:40 to let me know Gary was on his way. Gary arrived at 11:05! He was professional, conscientious, very clear and transparent as to what should be done, gave me a very reasonable quote + even got Matt (the Owner) involved on a question regarding county codes. Matt went so far as to reach out to the County for clarification and was in touch with me directly on how to proceed! Very impressed with the level of care + service.

De
Review №15

Very pleased with the service we received. Last year Matt helped us select an new Trane heating & cooling system for downstairs. This year he helped us select the appropriate upstairs unit. Installation technicians arrived on time and were courteous and knowledgeable.

He
Review №16

They were prompt, honest and super sweet to my senior citizen mother. They didnt overcharge and only repaired what needed to be repaired, saving us money.

Ga
Review №17

Gary was very professional, always let me know what he was doing and seemed very knowledgeable. Easy to work with.

Ka
Review №18

Excellent service all around. John explained everything I would need and explained in detail the entire process. Had ductwork replaced and new heating and air handler replaced. Extremely pleased with every aspect of the service: office staff, installers, and John! !!!Highly recommend Authorized Heating and Air!

Jo
Review №19

Luis performed their maintenance routine on both units. He was very thorough in his work. He is a good listener and addresses customer concerns. Excellent job as always! thank you, John

Ca
Review №20

Professional, experienced and did the job, cleaned up and were on their way. Perfect. They are now who we will use at our offices as well.

Sa
Review №21

We have been a customer since 2009. They have done maintenance on our two systems twice a year. We always are pleased when Gary comes to check out our systems. He is personable, thorough, fair and always listens to his customers. We highly recommend Authorized Heating and Air and Gary.

de
Review №22

The staff at Authorized are very professional. They have gone the extra mile to try and help resolve the issues we are having from a different company. I would highly recommend them.

Jo
Review №23

This review covers the process from research thru quote acceptance. Matt was knowledgeable, professional, courteous, accessible and had great follow thru. Matt did a thorough pre-assessment and provided a variety of options without trying to upsell me. Authorized was not the low bidder, but the quality of the interaction so far has been impressive. To me, having such good comfort and confidence level with this contractor, while an intangible, is worth the $$ premium.UPDATE ao 9/28/20:Installation of 2 complete replacement Trane XL16i AC/Gas furnace systems, complete replacement and balancing of the downstairs duct system, and improving the intake side for the second floor unit, were all completed 9/23, taking just 3 days. Juan and his install team were SUPERB. The 2nd floor was especially challenging, necessitating using the enlarged intake duct port to get the old unit out and the the new unit into a very cramped attic space. Everything came together perfectly, and was totally stress free (for me at least).Came off without a hitch, with no mess, no damage, both systems working perfectly, and very quiet operation inside and out. I’m extremely satisfied with the result!It has been a pleasure working with the whole Authorized team, and I would highly recommend these folks for any and all HVAC needs!

Le
Review №24

Called in the morning and had the preventive maintenance done on the same day. Very knowledgeable and professional. Explaining in terms I could understand.

La
Review №25

Gary Brown at Authorized Heating and AC is extremely professional, courteous and helpful. He explains each action and the reasons for it as well as putting into laymans language the functionality of our heat pumps and system. We really appreciate Authorized HAC and its technicians. Especially Gary!

La
Review №26

The 19 year old Trane hvac unit died and I had a new Trane hvac unit installed. The workmen were on time, did a great job.

Ro
Review №27

When we bought our house in 2004 Authorized replace the heat pump for us. They have serviced our system twice a year and taken care of any issues. They installed a new system with new heat pump and gas furnace for us recently. They are a pleasure to work with and I highly recommend them.

ki
Review №28

Gary the technician from Authorized Heating and Cooling was recommended by a friend and new neighbor. Having several choices of companies I went with them. The annual contract price was $229 more than my previous company but so far the company has very professional scheduling, very responsive, and tech Gary took his time to explain the system and older thermostat to me as I acclimate to my new home which was built in 1996 with the original systems and monitor them until I can budget for a newer one.

Sh
Review №29

Super professional guys! Great job. I am very happy with their service.

Pa
Review №30

Got an estimate, friendly knowledgeable guy will use them for my new air conditioner.

Br
Review №31

When our AC quit on a very hot day, we called Authorized. On a sat. John came and found the problem and had it up and working again, very much appreciate his professionalism and knowledge.

Je
Review №32

Authorized Heating & Air installed my Heat Pump several years ago and have been doing my maintenance on it. The come twice a year to do the maintenance for one low price. Ive only had to call them once during all this time for a service call. They were there rapidly and repaired some lightning damage. These people are courteous and experienced. I would recommend them to anyone who wants someone reliable!

Je
Review №33

Recently my AC quit working. Authorized Heating and Air came out and explained my options. They they told they could fix my current system but since it was older explained the risk of the fix not lasting. Since my system was older I asked about installing a new unit. They explained my options and didnt try to sway me to choose either one. I decided to replace the system since it was older. I thought the price was reasonable and the installation crew was very friendly and careful. Overall there wasnt anything that that I was unhappy with with my dealings with them. Ill definitely call them again for my heating and cooling needs.

Ja
Review №34

I told Brian that I wished that the thermostat was programmable, and he informed me that it was in fact programmable. He programmed it for me. I really appreciate it!

Al
Review №35

On time and quick service.

Fr
Review №36

Luis was the technician that was sent to our home for the repairs needed. I would first like to mention how professional and respectful he was with our home. He came wearing a face mask and slipped on some shoe booties when walking inside the house. He was in and out of the house and every single time he removed and put them back on. Ive had people come that would put the shoe booties on when they get in the house and then leave them on when they go outside and proceed to walk in the house with them which absolutely defeats the purpose. The pricing was fair for what was done. As stated on their website they will tell what they need to do to fix the problem and tell you the price before proceeding. One thing I liked is that he didnt try to sell us any B.S. stuff. The only thing he quoted us on was the parts that needed to be replaced. I would highly recommend them to anyone who needs work done. I will be using them in the future for all my Heating & Air needs.

Va
Review №37

Great service and nice guy

Za
Review №38

Did great installing our sunroom HVAC!

Je
Review №39

I had same day consultation and repair, I mean that I made a call today and it was all done today. I am thoroughly impressed with all of the staff and appreciate the fair price on a simple fix ☆☆☆☆☆ thank you

Ju
Review №40

I called Authorized to look at our heat pump as it was making a good bit of noise and thats not the way it usually sounds. Gary came out and checked and found the problem right away. He was personable, polite, and masked. Authorized put in this heat pump 23 years and it has been a good one.

Ry
Review №41

Diagnosed the problem with my HVAC quickly, and the fee for the service call was very reasonable.

Ce
Review №42

I have an issue with my heat pump and I have gotten a couple reasons as to why its not operating properly. So, I decided to call a HVAC company myself. I got a nice, friendly lady on the phone who answered all my questions and was very knowledgeable about how the system should operate. It made sense once she explained things. Some of the things she said another person said the same thing. I truly thank her because she did not have to share the information. I was really expecting a guy to answer. So ladies call and speak with the lady. I didnt get her name but tell her I said she was awesome!!

Je
Review №43

John installed a new thermostat!!! He was professional and very helpful solving my thermostat problems. I will ask that that he is sent anytime I have a problem with my heating and air. Knowledgeable and answered all of my many questions. Five+ star!!!

Mi
Review №44

Gary is an intelligent, courteous, well-trained technician; on time; mindful of keeping my home clean; gentle reminders of homeowner responsibilities (change filters, clean out dryer vent); Ill request Gary in the future

Mi
Review №45

Very professional from start to finish. Although I needed to replace an AC unit, which is never fun, they made extensive initial attempts to repair, gave timely, accurate estimates of needed replacement parts and service. No one wants to have to replace a unit, but if you are wanting someone to do it correctly, professionally, and expertly, this is the company. 5 stars!

Do
Review №46

Their people are nice to deal with and they give good service.

He
Review №47

Gary with Authorized Heating and Air has been my go to person for all of my heating and cooling questions. Gary is extremely knowledgable and professional, he is also very caring and takes time to make sure that the customer understands what he found during his servicing and what the options are.I highly recommend Gary and Authorized Heating and Air!

Su
Review №48

I have been a customer of Authorized for years. They are friendly and professional, and they respond quickly if my unit has problems. Gary was here today to adjust my AC unit, which turned off on the hottest day of the summer! As usual, he explained everything to me so that I would understand what had happened and what fix was needed. I would enthusiastically recommend Authorized to anyone!

Ro
Review №49

Authorized Heating and Air Conditioning has such a great level of customer service. They are all kind and sincere and easy to talk to from the person who answers the phone, the scheduler, the techs and the managers. I appreciate the honestly about our machines and also the help with finding both cost effective and efficiency solutions when picking the the new ones. I highly recommend.

Ca
Review №50

Gary went over and beyond yesterday. Not only did he service my AC and give me some good tips for maintenance of the unit outside..while under my house he also fixed a dryer vent and then noticed a leaking transformer at the end of my driveway as he was leaving. Thank you so much Gary! If you are looking for a good company to serve your heating and cooling needs, look no further..call Authorized Heating & Cooling!

Ja
Review №51

Brian explained everything and was professional and courteous .

St
Review №52

Gary was very helpful with determining the cause of a strange noise whenever we turned on the heater. He was friendly, professional and knowledgeable. Overall great service.

As
Review №53

John arrived on time and was very professional. He covered his shoes before entering the house and was very polite. He thoroughly examined both HVAC systems and changed the filters. He also checked the outdoor units. He wrote up a comprehensive report and thoughtfully answered my questions. He is an excellent representative for Authorized Air.

Ti
Review №54

I contracted with Authorized Heating and Air to replace both of my 20 year old HVAC systems in my home. Since the home was built, I had opened up the layout and the original HVAC no longer efficiently conditioned the air. We always had areas that were too hot or too cold because the ducting was wrong,Authorized installed two new systems and zoned them into five separate zones -- each with its own thermostat. Now, the master bedroom can be heated/cooled separately from the rest of the second floor. Additionally, the two story Great Room, which has a sun-facing wall of windows in the morning, can be cooled without freezing the other side of the first floor.The system has fixed a lot of comfort problems and I cant say enough good things about the Authorized team. They were prompt, professional, and provided quality work. I got multiple quotes for this job and selected Authorized. Looking back after the job is complete, I know I made the best choice.

Jo
Review №55

Excellent experience as always. Same technicians that have been working there for years always come by. Friendly, professional, prompt ..... everything you could ask for in a company that provides service.

Da
Review №56

Authorized scheduled an appointment at my convenience and arrived right on time. Gary was friendly, professional and knowledgeable. He explained what he found wrong and how he was going to fix my problem. The service was completed and my A/C is working perfectly. Highly recommended.

Li
Review №57

We used them at our primary residence for the last 8 years, and have used them at our rental townhome properties for repair for the last 6 years and for repair and a maintenance agreement for the other rental townhome for the last 2 years. One of our rental townhomes heat stopped working on Monday, so we called and spoke with a technician Monday evening to get service for Tuesday (1/12/21). The technician was extremely nice and polite while taking the information, and said the office would call us the next morning as to when a technician could come out, but it would probably be in the afternoon. As of 8:30 Tuesday morning (1/12/21), we had not heard anything from the office, so my husband called them. The office said they would call him back when they figured out when he could be worked into the schedule that day because they were very busy with calls. At 12:30 pm, we still had not heard anything, so my husband called the office again. He was informed only at that time that the technicians did not have time to make the service call at our property that day, and we would be taken care of the next day. This is NOT the type of customer service that you give a customer that has been doing business with you for 8 years. My husband called Absolute Climate Control after reviews that he saw from some of our neighbors on our community FB, and the office told him that no matter what a technician would get to our property today. He received a phone call about 2 1/2 hours later from the technician that he was headed to our property to give my husband time to drive there also. Not only did Absolute Climate Control install an entirely new HVAC unit 2 days later at that property, but we moved our 2 other maintenance agreements to them as well because we were so impressed with their customer service. Authorized Heating & Air lost the business of a new HVAC install and 3 maintenance agreements all due to the poor service that we received from the office on Tuesday, January 12.

Ju
Review №58

Gary came to my home Friday afternoon to give me a quote for my unit as a storm caused a tree to fall on it. He was so knowledgeable and so kind to explain everything to me. He checked everything and even gave me a quote that day. I just wanted to let you know what a great representative of your company you have with Gary..Thank you for guys like him.Judy V

Je
Review №59

I woke up to a No Heat situation. I called Authorized Heating & Air first thing in the morning and they said they would send someone out to look at my Trane furnace which they did about a half hour later. The technician, John, looked at the furnace and quickly determined that I needed a new blower motor. He installed a new one in a couple of hours and I had a warm house again. Many thanks to Authorized and especially to John for quickly solving my problem in a professional and fast manner.

Ke
Review №60

Called after hours, fast and friendly service. Reasonable fees. Honest feedback, tech showed me everything he was doing and explained the process. Highly recommend this professional company.

Da
Review №61

We are pleased with the service and professionalism of Authorized Heating and Air. The technician, Luis,, who performed the spring maintenance on our system today was as usual punctual, professional, and very helpful in answering our questions. The very positive and pleasant attitudes of the office staff, technicians, owner, etc. are very refreshing in todayss world. I would not hesitate to recommend Authorized Heating/Air to our closet friends.Darwin Cline

Ma
Review №62

They know what theyre doing. They communicate like professionals. When I ask a question, they have an answer or know where to find it. There are many that charge more but few who deliver better value.

An
Review №63

All around great service

De
Review №64

Weve used Authorized Heating & AC multiple times over the last ten years, and weve always been happy with their service. When our heat went out this morning on our very old furnace, I called them again. John arrived within a few hours and fixed it so we had heat again. John was polite, pleasant, and efficient. We are satisfied customers.

Gr
Review №65

I read the negative reviews. Please ignore all of them. Yes, sometime people are slightly delays or miss calling back, but we are all human. These guys put their best foot forward and care about their work. It doesn’t get better than them in terms of quality and value. They provide several thousand in savings for same equipment and install and had one slightly lower bid but from a less reputable company which could tell was taking the cheap route. The cleanliness of the work that they did was amazing. Everything was mounted and organized neatly. I have never seen this quality it if an hvac contractor. They spend the extra time to get it done right. They tell you the truth of how to weigh options and are not pushy at all. They were almost not trying to sell me new AC. If your looking for the job to be done right or if you want to weigh all the options, look no further. They have gained my complete trust and I have got my go to hvac guys. They should be proud of how they run their business.

ba
Review №66

We have use the services of Authorized Heating and Air for many years and they continue to satisfy our needs every time we call. Very personable, knowledgeable employees, from the folks who answer the phone to the repair techs and installers. Good work all the way around.

Pa
Review №67

Received service very quickly. My technician Gary was very polite and helpful!! I would recommend him and company!! Thanks 😊

Ga
Review №68

Had a new complete HVAC System installed. Crew was professional, fast and completed the job in less time than estimated. Kudos all around!

Jo
Review №69

John was very professional and thorough in the cooling system maintenance. He explained why the downstairs unit was less efficient (installed by another business), and had suggestions to improve the efficiency and lower my bills in the summer. He wore covers over his boots and a face mask (COVID) and cleaned up after the service. Very satisfied to have a Trane Comfort Specialist service our units.

ro
Review №70

Excellent service, prompt, knowledgeable

Br
Review №71

Very helpful and knowledgeable. Needed my AC unit serviced and they where able to come out the next day. Definitely using them in the future.

Jo
Review №72

Excellent service, Brian found 2 issues with our air conditioner quickly. Really went out of his way to answer my questions. Friendly, very knowledgeable and professional, trustworthy. I highly recommend him and Authorized Heating.

Ca
Review №73

Air conditioner went out. Contacted Monday am. Came out in afternoon and fixed it. Yeah! We have cold air again. Thank you! Hopefully this will give us several more years on this unit.

Ba
Review №74

Couldn’t ask for a better company for the job. Sell and back up the best quality materials and products. The person that did my quote John, could not of been better put us more at ease with making a big purchase, his expertise is spot on.! Would recommend to anyone.

Fr
Review №75

Luis was great. On time efficient and had me up in 30 minutes. Thank you.

Ju
Review №76

John was great. Very thorough, polite, and did an amazing job describing and communicating issues found. Highly professional service. Recommend to anyone. Worth the peace of mind knowing your system is healthy due to a thorough inspection by knowledgeable, professional, and polite people.

Gr
Review №77

Ive been doing business with Authorized H&A for many years, maintaining & servicing 3 systems (2 residential & 1 commercial). Authorized H&A has always been punctual, dependable, professional & personable. They have been quite fair when my systems needed any repair. Would recommend them to anyone.

Jo
Review №78

We have been happy preventive maintenance customers of Authorized Heating & Air for years now after having the good fortune of finding them after our move to the Upstate. Gary Brown has been the tech who has visited us most frequently, but every tech who performed our maintenance have been truly outstanding. Gary has found a way to ALWAYS go above and beyond to ensure that we are more than satisfied with his service; and in every case, these were not small or insignificant gestures, but rather identifying and rectifying issues that were left to us by our builder. As Gary has become familiar with us and our HVAC system, we have come to view him as much of a friend as a provider of excellent service. Everyone we have dealt with at Authorized has been most obviously concerned with great customer service, no matter the circumstances. You all should be so fortunate to have these folks be your HVAC service team!

My
Review №79

Installation went well. Reps cleaned and left things in good shape. Awesome service. Job done in less time then anticipated.

An
Review №80

Gary and Bobby installed my current Trane unit 10 years ago. It has run trouble free since then with regular maintenance visits performed by Authorized staff technicians. These guys are knowledgeable and professional.

Ba
Review №81

Excellent service in all areas: quality, value, responsiveness and punctuality. Could not ask for better service. You guys are great and Luis is an outstanding tech. Very professional.Thank you Luis! We have heat again!!!

Sh
Review №82

Have used the services of Authorized HVAC for many years. They are the most reliable, honest, caring and knowledgeable service company. We have complete trust in this company and especially in technician Gary. Highly recommend them for all heating & a/c needs. 5 stars!

Ju
Review №83

Matt is a real asset to your company. Great salesman and willing to help through out the installation process. Great follow up on project. Great rep. For both Trane and Authorized Heating and Air. Would definitely refer!

Da
Review №84

A big THANK YOU to Gary for his excellent work on our Trane system. His tips on what to keep an eye on were great, and I did some things that will keep our unit in top operating condition. It is a pleasure to have workers from Authorized Heating and Air Conditioning at our home. They put in the system new nine years ago, and it sounds and runs like new again.Respectfully, Dave and Lucy

Ch
Review №85

Arrived home after 2 week trip....AC was not blowing cold air....called approximately 2pm....they were here by 5pm...replaced capacitor and alls well.....very happy with the response

Ch
Review №86

My outdoor AC unit went out, and Gary (the technician who assisted me) came out within an hour and did a fantastic job explaining exactly what happened and the solution to it. I highly recommend this company, and Gary. I will definitely use them for all of my HVAC needs in the future!!

St
Review №87

Authorized Heating & Air has always done a great job with our home. We appreciated the excellent service from Luis today. Would highly recommend!

Ja
Review №88

All around great service from everyone this company. Prices are very fair and they look for ways to save you money if repairs are necessary. Highly recommend!

Ja
Review №89

Reroute duck work. Did a great job. Thank you

Ma
Review №90

Their tech completed todays semi-annual service visit in a very friendly, professional, competent, and efficient manner. He answered all my questions and overall I was very pleased with this visit.

La
Review №91

Gary is very knowledgeable and professional. Highly recommend him. He is the BEST. Great personality and years of experience.

Jo
Review №92

Surveyed the situation up in the attic and determined that condensation was building up on duct work and leaked through the insulation and created a small wet spot on the dry wall ceiling. I had already put a catch pan under the duct to catch anything more. It was suggested that the duct should be re-wrapped when they come back in December to perform the winter maintenance.

Jo
Review №93

John is a man that I trust to do a thorough and comprehensive job in a very professional manner, yet is very easy to talk to. I always feel like my HVAC is well taken care of.

Vi
Review №94

Highly recommend have used them for years and have not disappointed me yet! Always very responsive, professional and reliable.

De
Review №95

My landlord called the company yesterday about fixing my gas leak, and they scheduled me in today 9am-12pm, which was great. This morning, John gave me a 25-min. heads up that he was on his way, which was really helpful. John was very friendly and let me know what he had to do to get the job done, which included making a couple of phone calls, which he did on-site. He also had to leave and come back with parts to fix the leak, which he did promptly. As he was finishing up, he suggested I contact the gas company to have them come over to turn the gas back on and check that all was OK, which I did. As he was leaving, the gas guy showed up; so John stayed and collaborated with him to make sure everything was up to par. John even called me a couple hours later to see if my heat was working. Wow. Thus, I would highly recommend this company!

La
Review №96

Id give 10 stars if I could! I had an issue with my unit leaking and had a terrible experience with the last company. Authorized came out right away and properly diagnosed the problem, provided a temporary fix to slow down the issue and then did a phenomenal job fixing everything. They definitely go above and beyond and are very experienced and professional... Thank you!

Sy
Review №97

John showed up on time and answered all my questions. He was an excellent conversationalist and was thorough in his inspection. I will use Authorized Heating & Air again.

Ni
Review №98

Very professional and courteous!

Da
Review №99

Just had to replace an older HVAC system for my residence. From Luis, my technician, to Matt the salesperson, and the installers; the process was efficient and professional. Luis was spot on in his recommendations and Matt provided more in depth explanations and offered a few more options. Our house, which is 20 years old, has some issues. Particularly in regards to the HVAC system. The returns were not optimally placed, nor were they sized correctly. Matt spent the time needed to gather all the information that he needed to ensure the new system would operate optimally with enlarged returns and duct work. These guys did a bang up job from start to finish. I now have a beautiful and efficient Trane system that will keep us comfortable for years to come.

Ro
Review №100

Outstanding service. John was polite, on time, and a pleasure to have in my home. He was efficient and even helped educate me on the function of capacitors in A/C units. I have been using Authorized Heating & Air Conditioning biannually for the past several years and I highly recommend them to anyone!

Information
10 Photos
100 Comments
4.9 Rating
  • Address:142 Old Mill Rd, Greenville, SC 29607, United States
  • Site:https://authorizedheatingandair.com/
  • Phone:+1 864-416-4013
Categories
  • Heating contractor
  • Air conditioning contractor
  • Air conditioning repair service
  • Air conditioning store
  • Air conditioning system supplier
  • Air duct cleaning service
  • Air filter supplier
  • Furnace repair service
  • Heating equipment supplier
  • HVAC contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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