Rude! Completely rude customer service, went in and asked a a couple questions about my battery guy sounded completely annoyed giving me answers I feel sounded more opinionated than factual then when asked if he could test my battery I was treated with him rolling his eyes at me (if it’s a big deal then maybe the store shouldnt offer that) I don’t care if some of my questions were dumb according to him or if he had a bad day but you don’t treat customers like that. Luckily i got my business done elsewhere. Absolutely will never recommend this place possibly just this location to anyone… ever, yes they may have the parts you need but so does advance auto parts across the street or auto zone which is up the street!

Went into this NAPA location to order some shocks the other day. Waited for them to arrive. Woman at the counter said she opened them up and checked them. She made some jokes. Got home and opened both boxes. One was black and the other was silver. Normally, I would think this was an honest mistake, but the day I ordered them one of the guys behind the counter said, Is this a know your place situation? Well, for a family business, some of the lessons you hand out will not be worth the business you lose.

I would give less if I could. The lady employee was rude. I didnt here what the other employee said. She said duhh a credit card. Will be taking my service else where. Im grown man I dont play those games. She was laughing the whole time. I found myself apologizing for something I didnt do.

Allowing unmasked people especially the man next to me at checkout, I believe led to my testing positive for covid a few days later.

Seems like Napa always has parts and tools that I need. So I usually go back. And the employees are cool.

Very good and knowledgeable people behind the counter. Dan was smart, gave tips, and was very courteous in our conversation. Would definitely reccomend for your needs.

Almost always have what i need and if they dont they can usually get it the same day very helpful staff

Everyone is very helpful and willing to go above and beyond to get you what you need.

We use NAPA weekly, knowledgeable, reliable and speedy service!

Good people work there.

Start is very knowledgeable about what they have in stock and are fair in price

The customer service was actually great and helpful, just the place itself didnt have the part on time and hadnt even processed payment. They failed to deliver which sucks.

Best napa in noco

I have been doing business with them for years i have only had one part ever not work when installed due to a factory flaw they replaced it with no issues. I love getting lifetime warranty parts such as starters, I drive for a living and its so nice not worrying how Im going to pay for it when it goes out just bring it in they give me a new one. They are always willing to help and the prices are always competitive. Napa is where the pros go!

I received my order from on line order pick up in store on time. The sales personal at counter are nice

Didnt have battery in stock, even though they claimed they did on their website. Very unfriendly man checked our battery.

Had good information on used oil, up to 5-guarts, bring to them.

Love Napa parts are always in stock and service counter is helpful and informative.

They should just hire monkeys to work behind the register. They’d probably help customers better than these guys.

NAPAs parts are a little more pricey, but worth it in quality. These guys usually have what I need in stock and they will do the best they can to get what they dont have in stock usually the same day. Very knowledgeable staff and will take the time to explain anything a you tube video didnt show you.

Went in to pick up my parts, they told me they’d be there later that day at 4. So I leave and make the 30 minute drive back to the store to get there after 4. I go in to pick up my parts, they’re not there. The nice guy helping me was super helpful by getting my number to call me when they came in. However the guy who had told me they’d be there at four was super rude and very unhelpful. I asked when they’d be in and he said “maybe next week, I don’t know”.

They are always good, it just depends on the person helping me

Small and personal. They remember you here,but have infinite inventory. Every place sends us to NAPA for hard to find parts. If these folks cant find it.....good luck.serious

Very helpful parts tecs. They have always been happy to find what you may need

Id go back.

Convenient, friendly staff. Quick service. Only complaint is they dont offer to bring in parts from other nearby stores if they dont have enough of something.

Great location knowledgeable people open on Sunday awesome they had the right filter for the BMW not a cheesy aftermarket one they took their time with customers and also checked other NAPA stores for parts for custButMyomers to today great group

This is a great place. Guys are cool, and know their stuff. Lot of shops getting their parts there.

Outstanding knowledgable staff

Very attentive people nice and friendly i will definitely go back and better parts than autozone

Great place great people.

Went there 5 minutes before they closed to get windshield wipers. Very good customer service considering I ask them to install them as well.

Can always rely on NAPAs parts to work and be correct.

Very helpful people, they did not have what I was looking for.

Dont kno the gentlemans name that helped me but he looked up what I needed to kno n offered another possible solution hope it works

Nice folks

One of the last great knowledgeable well-stocked automotive parts sellers around

I am not one to normally write bad reviews but I find myself writing this one anyway. I went over looking to purchase an oil filter and oil. I usually buy everything from their Eaton branch or OReilly Auto Parts in Garden City. When asked if they had any 5W-20 Valvoline Premium Conventional Motor Oil in a 5 quart container, they acted and treated me as if I was ignorant. I told them that I had purchased it from another one of their locations and that I had also gotten it from one of their competitors. They proceeded to pull out an older NAPA book that had part numbers in it. Two employees stood there with a smirk on their face, pointing to the worn catalog, telling me that there is no such thing. I told them once again that they sell them at other stores and I was cutoff mid sentence by an employee who wasnt even helping me. He said you are mistaken and you dont know what you are talking about. I bought the filter I needed and left. I drove straight over to OReilly and they had & knew exactly what I was looking for. NAPA Know How? More like NAPA Dont Know How...Never going back. Poor customer service.

Very good shop for a Napa very helpful staff not intimidating and a very nice looking store

Great helpful staff who is more then wiling to make sure you leave with the right product and or how to fix or were to find it love them

The service is fantastic and they are very knowledgeable about parts that you need or asking for.

Ummm Im pretty sure I am satisfied with the service rendered.

Always friendly most Parts not in stock can have by the next day

Friendly over the phone!, that doesnt happen very often!, Thanks Gentleman!.

Good for hard to find parts and niche tools a little more pricey than other local options.

They have everything, costumer services

Good

There high priced and when they need to order parts they charge for it being shipped. Not impressed considering they only cater and drop price to companies.

They use to have what you needed. Now, they dont. And if they do, it costs a fortune.

Good service and workers. Just not much goods sales.

Good parts and good reasonable prices for costumers

Awesome customer service, knowledgeable parts guys, fantastic selection.

They know what theyre doing theyre not AutoZone theyre not Advance Auto least you get the right part

They try to sell you everything... No loaner funnel... Lol

Super friendly

Jimmy and Dan are the best parts people on the planet

Dale and his staff are always very helpful

GREAT customer service!

Over priced and when you have to order something they dont have on shelves, they charge you shipping because they dont have it stocked .

I never knew it was located in lofland.

Always helpful and the parts always are correct.

Stayed open late for me so I could get just a bolt to get me back on the road again!

As usual, this Napa had what I was looking for.

Awesome.

Always have what i need, even for my not-so-common import. Very friendly staff

Always have what I need

Very helpful staff

Great service!

Have what I need

Excellent service

Very helpful staff

High prices for parts

Dx

Good service

Quality Auto Parts

Only open till 6pm?

Awesomeness

You always find everything