Went there to talk to service person about repairs needed for my JD garden tractor. Nobody in any of the 3 service offices. Stood in line at parts department to speak to someone and 10 minutes later the parts guy told me the service guy just left for lunch (11:30am). Parts guy said he would try to get someone to help me if I would wait over in service area.Waited 30 minutes while parts guy sat idle. Another parts guy entered a service office go get something and I asked him if I could speak to someone about service. He told me service guy had left for lunch. I asked if there was only 1 service person and he nodded yes and turned and walked away from me.Had someone asked me for a phone number so service guy could call me after returning from lunch I might not have been so mad. I left there and drove 5 minutes across the river and bought a new tractor and attachments for over $30,000.00 from a competitor. Would have stayed with John Deere except as they say the implement is only as good as the service behind it. I certainly didnt get any solutions from Frontline Ag Solutions.
We got a great John Deer with a friendly salesman.
COMPLETELY UNPROFESSIONAL! Yesterday my father was in talking to the John Deere maintenance department at Frontline Ag and was upset with the fact that the repair costs were more than double what was quoted. The man even stated that they replaced the starter even though it didnt necessarily need to be replaced. When my father expressed his grievance the serviceman told him to Go F*** Yourself Is this really the customer service that Frontline Ag wants to portray? My next contact with be with John Deere direct.
They are knowledgeable and very good to help you. Service was excellent and the parts were here in a short time.
Great people
Ken Rappe was very helpful.
Excellent customer service
Nice place and friendly people
Grate service thanks
Job drop products