Needed an oil change and drove in to Lithia Chrysler at 3:40 pm Saturday, in Grants Pass, Oregon. I went into the Showroom and immediately was greeted by someone who walked me back to the service area. Although they closed at 4 the service attendant gladly took my Honda in and 10 minutes later I was done and on my way. Very helpful, friendly employees. Would recommend anyone to do business with a Lithia dealer. Every Lithia dealership I have visited have shown exceptional professionalism, help and great service. So happy I bought my car through Lithia! Great people.

Got in and out in 20 minutes with my oil change. Awesome. Darren is always so kind and also a great sense of humor. He knows who I am every time I go in. The staff there are super friendly and always do a great job!!!❤ Thanks Lithia!

Daren in the Service Department was so kind. He explained everything in a way I could understand. There are a lot of people out there who will give you information, but care if you understand. I will ask for Daren when ever I need help.

The brand new car we purchased on 9-11-21 is very nice and it was fairly priced as it was labeled. We are pleased with the car and the price we paid for it. I am not pleased that Lithia Dodge tried to push me on the spot into buying the extended warranty or vehicle protection plan at a grossly inflated rate. It was presented to me at a cost of $6100+ in addition to an oil change plan at $849. When I resisted, they magically brought back a figure of $3190 (for the same extended warranty? I think?) and took off the oil change plan (at my request). The salesmen told me that they wanted to be transparent, they said this more than once, but Im realizing now that they were trying to sell me an extended warranty at a very highly inflated markup. I could have declined it, but I did agree to the $3190 for the extended warranty since it could be a beneficial safeguard for our situation in the future. My online research after I got home shows that the plan they sold me can be purchased by the customer directly online at anytime before the factory warranty expires. So, To Lithia: You sold me a Vehicle Protection Plan at $1300 more then what I could have purchased it for myself. True Transparency would have been disclosing the truth about the plan when I originally resisted and the availability the customer has to buy at it a later time and at the REAL price of the plan (which is $1890). I would have appreciated knowing about this and I also would have appreciated knowing about the plethora of other vehicle service plans, terms and prices available for my new car. I might have picked a different plan if I had been given all available options. I feel a little duped by you, but it could have been worse than the $1300 I overpaid you for the service plan if I had not asked as many questions as I did. Even after this I would still return to you for another car if needed in the future. Ill just be armed with the experience of this transaction and the knowledge I carry now about the warranties. ***Buyer Beware on the Extended Warranty or the Vehicle Service Plan you are presented with at Lithia. Get an online estimate from the Mopar Vehicle Protection or Chrysler Warranty Direct website before saying yes to an extended warranty at the dealership. You can buy it yourself later if desired and you get it at the real price, not the inflated rate that Lithia presents it at.

No appointment needed for service. Called ahead and I got right in. Whole service took ~an hour - then back on t he road! No one in this town (or dealership) wearing masks which is annoying. Nice people- I hope they don’t give each other COVID-19

Bought the car we wanted from Chase a great sales person. Very happy and a quick deal with our trade in.

Darrel was awesome! Gave me a loaner for the day while my truck was getting serviced everything was fixed perfect, my truck is running better than ever 👍👍👍

Wonderful service I should have started with this location in the first place. Thank you Nate for helping me through in navigating my warranty.

I was able to make a next day appointment for my Jeep Grand Cherokee which fit my schedule. Unfortunately they could not fix or find the gremlin in the electrical system. Nor did they wash the vehicle after I spent $2K on repairs and service. All the people were nice and helpful but Lithia needs to wake up to customer service demands. My regular dealer washes my Jeep!

This was by far the best and easiest experience I have ever had buying a vehicle. No run around, Corey listened to what I wanted and made it happen. He also made sure that what I wanted was what I got and was honest through the whole experience. The customer service is far and above what I expected.Thanks Corey!!!

Arrived in AM for an oil change on my 2016 Ram Eco diesel. Knowing from past experience, my wait time is usually 40min to 50min.After an hours wait I inquired about my vehicle .I was informed that the technician in the parts room had been unavailable for a 1/2hr. and it would still be about a 25min. wait.I would expect an employee in a key position to remain available to serve their employee (the public).

Great customer service, had a recall on my durango and they got me in within a month to fix it, where as medford would have taken 8 months

We went into Lithia looking to trade in our car, but were still a little hesitant on what we wanted and pulling the trigger. Chase showed us a few options and after driving a Jeep Renegade we fell in love with the car and all of the details and features it offers! The process was smooth and easy which makes purchasing a car a little less stressful. Overall we are pleased with our experience at Lithia, and Chase is a great consultant to work with!

They sent me off with a certified pre owned jeep with a sway bar link connected to the wrong side. It was bent and was digging into the frame. All they would do was put it on the other side, still bent. Now Im stuck with a bent sway bar, after driving it for a couple weeks it pulled the sway bar to the passenger side and now its digging into the other side. They dont care. They should not have sent it off. I recieved a paper about the inspection that covers everything and it was all signed. So did they just checkmark everything and not check being lazy or did they have a mechanic that doesent know what hes doing? Or do they not care? Any way you look at it its not a good look. None of my friends or family are ever going to go back there and I would suggest you think twice as well. Go to medford lithia, I have heard they are much better. I was being told by many people not to go to lithia grants pass but I chose not to listen, and now Im having the same issues they have had. Please save your time and money and go somewhere else. They stated that my lift was stock (if it is it should be covered by warranty) when I went back to fix the issue they were giving me the run around and its starting to sound as if they lied to me. When you go through the 5 stars and people are rating it from thousands of miles away you know someone is buying fake reviews. Tip of the day: click lowest reviews and read what everyone is going through after they bought from lithia and decide for yourselff. If you decide to buy from them you will at least know what to look forward too.

Wes was really super cool and helpful. He always makes it so smooth when I go there for any service. Best dealership ever!! Thanks Wes!!

I worked with Daren Bonner while getting an oil change. He was nice, professional, and got my car done in a timely manner. He even let me store my breast milk in their refrigerator so it wouldn’t get warm while waiting. Now that is great service!

Lithia Dodge has NEVER disappointed. Customer service has always been spot on and respectful. Taking care of our concerns about driving across country and making sure our vehicle is ready for the journey. Wes is fantastic, and we will miss the customer relationship we have with Litha in Grants Pass, Oregon.

Today the service was good. I was able to get my issue taken care of during my visit. Although on two previous visits, first I was told they were too busy, to come back the next day. When I returned the following day, the first person I talked to said they didnt have enough men working in a tone that wasDemeaning. I left with out a word. Had the work done elsewhere.

Amazing! They treated me so well and did everything they could for me to make sure I was getting the best, and most reasonable deal. So kind and not pushy! No hidden anything and felt like they genuinely cared about my needs. Thanks Lithia! 🙂

As soon as we came in the door, one of the Sales Associates welcomed us and ask how could he help us. We looked, drove, and spoke about the car functions and features. We signed up to run are credit, which was not a long wait time, and got a really good deal. I appreciated it and happy with the service we got.

Best people ever! Thank you for the perfect car!

Very poor experience. I have come in for an oil leak diag. I was told my vehicle could not be worked on due to rusty pinch welds. I waited an hour and 20 minutes to receive this news. I took my vehicle and drove it back to where I am stationed. I went under the vehicle myself with brake cleaner, cleaned the oil and found the leak source myself. I took out my intake manifold and i also saw/heard something sparking. My oil leak was the oil pressure sensor and the spark was due to torn wires on the alternator cable. To think this shop charges $165 per hour and is incompetent enough to do the work that I, a 29 year old female have done myself without a lift. I did tell the manager how I have felt and asked for an apology but the apology did not seem sincere. I told him that there were other options instead of turning me away. The alignment rack was open and is a drive on rack and a floor jack with support along the crossmember were two other options. This was pure Laziness on behalf of the Dodge dealership. The atmosphere was nice and Nate was wonderful to work with. Hence, 2 stars.

I have bought several different cars from Lithia here in Grants Pass, Oregon! My service has always been quick and courteous. I have only one problem with this dealership and that has always been with the oil changes they always have taken to long! I have declined the oil changes the last couple of car purchases! I take my oil services elsewhere and have it done in about 15 minutes! Otherwise I’m completely happy with their service and cars to choose from! Our salesperson was Corey and he was very nice and helpful with our latest purchase with our New 2021 Jeep Cherokee! Thanks again Corey and Lithia!

Had the Challenger serviced today and the fuel injection system checked because it was due and the interior air filters serviced because of the heavy smoke in the air this summer. Every thing checked out good and all done with expediency.

Nate the service advisor was beyond help full and courtesy im glad to see that there is still people who are worth hiring. Hope you can find more like him. It will help you get better at the customer care service we all want . Thank you Robert Caldwell.

Previous salesperson at Lithia Grants Pass. They rip off everyone who walks through their doors. Sales managers and GM treat customers as money bags. They don’t care about you. Service is a joke. Don’t go here. Id give more details, but can’t due to employment.

Great customer service and notify by text when the car is ready.

Waiting time was minimal for my oil change on that day around 25min. and Daren was respectful before and after the service.

I purchased a replacement OEM key fob for my truck at Lithia, it turned out to be defective requiring a battery replacement every few months.Service and Parts decided since it still works they couldn’t replace the part and I’d have to be inconvenienced by having to come and get a battery every time it failed (they wouldn’t allow me more than one battery).So I decided to talk to the General Manager Ron Clark. I tried calling him for an appointment but no return call after three days. So I went down to the facility to discuss the matter.It wasn’t clear how busy Mr. Clark was behind the obscure glass but I was told he could see me but I’d have to wait perhaps an hour or so. I asked to see the Assistant Manager and the Service Manager,I believe, came out.Mr. Miller was cordial, heard my story and I got a replacement key fob.So the whole upshot of this is: It was poor judgement on their part and customer be hanged, no recourse except to see the General Manager where I got the distinct impression “he’s not interested “. Luckily, in that business I found someone that was RESPONSIVE to the customer that drives their business. They don’t understand that concept.

As always Lithia have gone over and above. From start with Darin to finish with cashier always courteous and helpful. Hope you all have a blessed day

Quick. Professional and did what was fair. Odd for a car dealership. But Travis and the entire team was amazing. Friendly. And courteous. Really try hard to help customers and are very good people to work with. Will be buying my next rig from them.

Oil change was only an hour, I was so happy. There were alot of cars to be worked on, they all did an amazing job!!

Quick oil change and I was out of there.Couldnt find the Coffie and donuts though😃

Went in for an oil change without an appointment in hopes to get in. I was greeted kindly and was swiftly on my way to getting an oil change. The service was thorough and done with great timing. Satisfied as always by the great service and positivity by each staff member.

Darrin is always super friendly and does a great job no problems 5 star Thanks

This is our 2nd vehicle we have bought from them. The best customer service. They go out of their way to make everything fit into your budget. We dealt with Travis in sales and Travis in finance. Will tell anyone to go there. Very very pleased with them.

Chase Laible Helped Us Purchase Our New 2021 Dodge Durango The Experience Was Great From The Moment We Walked In The Door To The Time We Drove Away In Our New Car! Thank You Chase And Dodge For Everything!

Everyone was so welcoming and helpful. I felt no pressure to buy a car and felt like I was in the right place.

I get free oil changes as part of buying our new pickup and the dealership took care of it no problem. Nate helped me and was perfect. I look forward to taking my truck in for service for the duration of its life.

Great place to do business. Very friendly and made us feel at home. I recommend everyone to consider buying their vehicles at this dealership

My 2020 Ram truck had a serious motor issue under warranty. The Grants Pass service manager Wes went above and beyond to take care of me. Due to COVID-19, the center had stopped giving out loaner vehicles. Wes knew I lived 2 hrs away at the coast and he put me in a beautiful 2020 Dodge Challenger loaner so I could get home. Even though my HEMI required extensive work, the service center had my truck done in several weeks...even with the parts scarcity and shipping delays caused by the pandemic. Truck runs great again!

I’ve bought and paid for 2 Ram pickups in the last 5 years totaling over $130,000. I currently own a 2019 Ram 2500 Laramie. I took it in to GP Lithia for an issue where my dash kept indicating I had a rear turn signal out, when it appeared that I didn’t. Fast forward to the conclusion of the diagnostic where I find out that there is moisture in my rear tail lamp assembly causing this message to appear. When I purchased the truck I also purchased an extended bumper to bumper warranty as well as lifetime oil changes. Apparently Dodge/Ram will not cover this issue on a truck with only 36,000 miles on it, even with an extended protection plan! Will never spend another penny on Dodge/Ram vehicles in my life as well as anything associated with Lithia! Horrible way to treat a “valued” customer!! What a joke.

Service is usually quick, oil changes and such, but they always say I need [____] serviced and it only costs $500! One time they soaked my husband for $1200 for a totally unnecessary service. Havent forgiven them yet.

If I could give negative reviews for these snakes, I would. They approached my husband about buying our van. Offered us a pretty price and then wasted our whole day test driving cars on their lot with our two small children. When we found one to rum numbers on, they offered us $7000 less than before and tried to fast track paper work so we wouldnt notice. 🙄 When we went to leave they acted smug, like we needed them...when they approached us to begin with.They give you oil changes with short life so you have to come back often...and its first come first serve...no appointments. So its always a pain to do and takes so much longer than any other lube place in town.Terrible experience with them.

I can only speak about the parts department and they are great! Ken spent the time on the phone with me to search for the exact parts I needed. Prices were competitive and they were more than helpful while checking out. By far the best Ram parts department I have dealt with!

Long but a must read. If I could have left a negative star rating I would have! I have had several encounters with Wes and his “service” team between two different vehicles both purchased from this dealer. First off, they charge way too much for the lack of service provided. Secondly, the genius that did my tire rotation on my Cherokee failed to replace the lugs on my rear tire and half way home my wheel nearly fell off. They sent someone to meet us to put them on and tried to send us on our way. My husband being the amazing mechanic he is forced them to take it back to the shop for a full inspection. Since it was already past closing they were reluctant but finally did. The next morning my Cherokee kept showing alerts and codes. We found a cap wedged in the hood when they closed it. Fast forward to my new Jeep, I took it in for the service bulletin on the rear defrost cable. I dropped it first thing in the morning was told they’d need it at least 3 hours. I didn’t have a ride so I had to walk home in the rain. After waiting about 5 hours I called to see what was going on. I was told it’s all done so I walked to pick it up. They handed me the keys and I was on my way…….to the middle of their parking lot when I saw the cable flopping around in my rear view. I pulled around and said what the hell! I was then told they didn’t have the part to fix it, had ordered it and when it came in I’d need to leave it overnight. So they had me stranded all day long and did nothing to my Jeep. I swore at that point I’d never return. However, oil change time, and I find myself reluctantly back in their service center. I ask how long, I’m told that magic number 3 hours again. Even though there’s not another sole there. Then when I say I need to make an appt to address the rear defrost again I’m directed to Wes who’s bouncing a golf ball against a wall over and over. Super busy right. But before I get to do that I’m informed that my oil change will be $80 something and an additional $21 to rotate my tires!! Absolutely not!! I told them I’d be taking my business elsewhere. To which they didn’t seem to care. Oh and I can’t forget that they actually don’t even attempt to answer their phones anymore so making an appt is next to impossible unless you actually go down there. Apparently bouncing golf balls off of walls cannot be interrupted by customer phone calls. I’ll be taking my vehicle to Roe Motors who will change my oil, rotate my tires and wash my car for $79!! I guess Lithia is a little too big for their britches and could give zero Fs about the small town locals it should be servicing. Your loss Lithia.

Travis was great with being upfront with us about the truck as well as our trade in.

This was one of the best dealerships I’ve been too! Everyone is so nice and gives such amazing advice! Ronnie was great! Bought my first new car and I absolutely love it!

Very friendly and fast service. Gentlemen told me my repair would take 2.5-3 hrs.. took 2 hrs and I was back on the road! Would recommend for my jeep repairs any day.

I go in to get my oil changed and maintenance service and its always great. I usually try and get Daren because the guy in the first service booth has been a bit grouchy the 2 times Ive driven in and hes helped me. I usually take my business elsewhere, and will go out of my way to drive to another place of business, even farther away, in lieu of dealing with snotty or grouchy people. And when it comes to car service at a car dealer, that usually isnt cheap, I dont need to give my money to someone whos not being appreciative of the money Im going to spend. That being said, everyone is different and I realize some have bad days.

Nice guys!! Super easy and quick to get me.

Everyone there was super friendly! I got a beautiful, reliable car for an amazing price, thank you!!!

Nathan is very helpful and always keeps me up to date with progress of my repair

I had my oil change today and couldn’t be more happy with their service. The assistant manager was very helpful and accommodating,very pleasant to his customers and his peers. Daren, the service advisor was excellent,apologetic about the wait. The casher was nice as well.I highly recommend to anyone who needs work done on their vehicle.I will definitely have my oil change done by them again in the future.Thank you!

Ive purchased 5 trucks from Lithia since 2013, Travis the sales representative has always helped me with all my transactions. No hassel purchases, respectful. Aaron in finance has always made the final documents a breeze to sign. I gave this dealership a 5 star because I keep returning the customer service is great.

Refuse to do oil change without a 2 to 3 hour wait no matter what time of day. Wes is rude and they refuse to service my warranty or replace damaged seats they damaged during insurance claim. Got my jeep back in worse condition than when it went in and they got paid thousands from my insurance payment. Will never buy from lithia again but if there was any other jeep dodge dealer in town they would certainly not have any business. Sales staff is nice but once you buy you can kiss that goodbye. No corporate level support either just not a great company, but most people in the area will concure its pretty comon knowledge.

The Service Department Advisor was very courteous and helpful with informing me of a important recall of my 2018 Jeep Renegade. As a recent Hawaii transplant I was impressed with Jeeps ability to transfer my vehicles service needs to Lithia here in Grants Pass. I was given a immediate appointment to come into Lithia. The software update for my Jeep was quick plus I was advised of several other maintenance jobs needed for my jeep. Thanks for providing me with prompt and efficient service. I will definitely come back to Lithia for future service needs.

I stopped in to buy a Jeep Wrangler unlimited however they were unwilling to deal with me until I took it for a test drive. I have purchased a few cars in my day if I see something I like I dont need to drive it, just give me a dollar amount and well see if we can work with it.I mean to be fair, I was wearing raggedy jeans and driving a little red electric POS car. But one should not judge a book by its cover.I purchased a Jeep the next day from another dealership

I had a wonderful experience! Corey Larson walked me through the entire event and really made the whole experience so positive. I will definitely tell all of my friends who are searching for a car or truck to head on over to Lithia Dodge in Grants Pass and by the way I love my truck!!

Lets face it..weve all had a bad experience with a mechanic or dealership.Not at Lithia Dodge of Grants Pass though.Ive literally had to call these folks on multiple occasions and every single experience has been a 5 star experience. We live nearly an hour away and working with the crew at Lithia service is always smooth as butter. In and out... especially this past week when my RAM decided to inform me it was time for replacement fuel filters.I couldnt find a mechanic in Medford to help us out and i needed to be in Springfield the next day.I gave them a call the next morning... didnt speak with a computer automated receptionist. I was forwarded to Darren in the service dept...appointment immediately!Bam! Like that...we were in and out of the service center in no time and on our way to Springfield.Thanks Lithia of grants pass for your great service!Shane Johnston and family

Very fast and efficient with my oil change!

This is the third car that I have purchased at Lithia grants pass. They are a great help with great prices. I am very pleased with the service I received and recommend buying a car at Lithia Chrysler grants Pass.

Professional service by friendly staff. Service on my Ram 1500 completed on time and on budget.

Friendly staff full of real down to earth folk just looking to help you make the best deal possible without all the shady stuff some dealers pull! Will definitely do business again in the future!

The BEST auto buying experience EVER!!!!!Treated my husband to a new car and the staff was nothing but amazing!!

You dont have negative stars. I made an appointment for nine am, was there early. Told the service department that I would be around town waiting for his call. I came back at 1145. My vehicle was still where I left it. Talked to the service department, he said he didnt know I was going to hang around. Asked about why it had not been looked at yet, he said they had vehicles in and out all morning. Not sure why I had theappointment. You guys need to learn the definition of appointment . Wont be visiting you again.

I replied to an add for an excellent priced C300 Benz. The reply came from Travis. We discussed, negotiated, and spoke about the car fax. I told him should everything he’s told me and I read in the ad are true, have the car ready I’m taking it today. I was in and out of the dealer in one hour. Travis you are awesome! Thank you for everything! Let the picture speak for itself! Awesome dealership and ask for Travis!

Karl was amazing. He made it super quick and easy. I bought the car I wanted. Not a car that someone wanted to put me in. Karl also called and checked on us the day after we got our car. I cannot say enough good things about Lithia in Grantspass. And Karl deserves a fat raise!!!!! Thank you guys!

This is vehicle #4! We couldn’t be happier with Travis Cooke for being so wonderful!!! Thank you Travis for making this process so easy!Gregg and Starla Glassel

Just went in for oil It was alright but me knowing my car my stock air filter is 15 not no 51 lol gryna up sell like crazy

Nice fast service!! Thank you

Excellent service, Corey was a pleasure to deal with highly recommend visiting Lithia Ram Grants Pass! You wont regret it! This is the second truck weve purchased from them!

Always are fast and efficient on repairs. Darren is awesome!

It was a great experience. Aaron was amazing. He worked with me until we came to a agreement. Really great to work with The Jeep is amazing..

Speedy service, friendly people and completely satisfied with our service.

Darrin Bonner is very knowledgeable and truly cares about you, regardless of how busy it is in the shop. I also appreciate when I go in for an oil change, he does not pressure me into paying for other services, I like the fact that he advises me of my options but never trys to push, Darrin truly looks out for you and youre familys safety. I never write reviews but I 100% recommend bringing youre vehicles in

I was in a tough spot when I went to Lithia Chrysler. However, I left with a new vehicle that I really enjoy and that meets all of my needs. Corey was very patient and helpful as this was only the second time I purchased from a dealership. He was personable and made the process easy for me. Aaron worked hard to get me the best financing possible. I signed papers and left when only a few minutes later he called me and had a better deal. Both went the extra mile and the rest of the staff I encountered were great. I deffinately recommend!

Exceptional service, exceptional prices, and very quick. I am extremely impressed! If I could give 10 stars for my experience this morning I would. Thank you to Nate for honest, straightforward and kind service. Great hometown representation of what it means to care!

I experienced a quick and easy process of purchasing my new car. Very friendly salesman and all others involved in the process. Thank you for making this stress free!

The best dealership in the valley, Shannon was very kind and considerate I appreciate you guys.

It was great experience we were in and out at about an hour and half with a new car thank you

I had a wonderful buying experience the people were friendly and extremely helpful I will recommend my friends and I will buy another car from that dealership

Have always had an excellent experience with Lithia Jeep in Grants Pass, OR. The service Department has always been very friendly and courteous. They are knowledgeable about what they are doing. I have always been very happy with everything they have done. I wouldn’t hesitant to recommend them to anyone. Thank You.

Friendly and competent staff. Did everything I had asked them to. Wes Fauver, service Mgr. is the Best. Thank you once again Lithia.

We are extremely pleased with our purchase of a brand-spankin new 2021 Jeep Grand Cherokee L. Shes a beauty and just what Ive been looking for.

Karl Dinkel was an excellent salesman. He really knew what we were looking for in a truck! All of the employees were friendly and kind. I recommend Grants Pass Lithia Dodge for anyone looking for a new truck!!

Always take care of me even when they are short staffed

Called to get my 2020 Jeep Gladiator in for a steering issue. Wes the service manager is the person I spoke with. My jeep is wondering all over the road and pulls to the right. Wind driven wander on the freeway is a real issue and makes me want to forget about long trips. My jeep is still under warranty and jeep knows about this problem and has replaced the aluminum steering box with a heavier duty cast unit for several others with the same problem, just look at Youtube. Im not new to the Jeep world have had several and have several currently. I have had the steering box adjusted by my mechanic, tires have been balanced and rotated, and it has had a full alignment. My mechanic stated that there is a lot of flex between the steering box and the frame that has been torqued. This should not be my problem and I shouldnt have to pay $165.00 to diagnose a problem that jeep knows about. I purchased a $50,000 + Jeep and the dealer acts like this is just an issue with mine. This is not right and blaming it on other things other than the real problem is just deflecting from the real dangerous issue.Fallow up to this review: Called Medford Lithia Jeep and talked with Travis. He told me that YES Jeep infact knows my issue well and is sending them a new steel steering box to replace the oem aluminum box. How Wes at the GP Lithia didnt know about this bulletin, that was sent out in March 2020, totally escapes me. Glad I called Travis at Medford Lithia Jeep to fix this dangerous issue. I will also not be buying another vehicle from GP Jeep. Wes tried to charge me $165.00 to diagnose this issue that they should have known about and treat me like a novice Jeep owner is disrespectful.

Service department staff were very nice, took care of my recall and diagnostic work in a very speedy fashion. My only issue was the customer lounge. TV wasnt working and there was no air circulation at all. I understand no coffee or snacks due to COVID, but it felt like a very barren room to wait in.

Awesome and very helpful people! Our buying experience was amazing!!!

They were fast and friendly, great service overall

Great buying experience! I would buy a vehicle at this dealership again.

I showed 30 minutes prior to the service dept opening and still was not first in line. No appointme ts taken I was greated promptly and received excellent service. I had a factory recall, basic oil change and service and the break fliud change and service.

Bought an amazing 2019 RAM 1500 a week or so ago. When it comes to the truck, I cant say enough how happy I am.Lithia Dodge did just OK, and Ill tell you why. Although my salesman was nice and very helpful, he left out some majorDetails on the truck I purchased. Not little stuff, but huge differences between regular RAMs and the one I bought.Ever heard of the eTorque RAM? Me either, and I didnt discover what it was, or how it worked until 2 days after I came homeWith it. Not that its a big deal, but maybe tell the customer they are purchasing a mild hybrid system in their truck, and thatThere is a 48v LIPO battery bolted to the inside of the passenger cabin. The system eliminates the need for a standard alternatorAnd provides an additional 130 foot lbs of torque at takeoff. It also has regenerative braking that charges the battery when letting off the throttle.Pretty cool right? Would have been cooler if they told me whileLooking to purchase a new truck.Then they say they didnt know the previous owner, and it turns out it was the service department loaner car.All in all, I love the truck...however the dealership put a dent in my trust.Come on guys... you can do so much better.

I needed to get a car after having an accident. The people at this dealership made the process very easy and as less stressful as possible. Im grateful for their assistance. Found a car I really like, got an extended warranty, oil changes and GAP coverage. With a payment schedule that worked for me.

Apparently if and when you take your vehicle there for maintenance they can legally part your car out and you cant do anything about it. Had a couple things stolen off of a rig that was dropped off for maintenance and it seems someone else needed those parts more. They shrug their shoulders and say sorry there is nothing we can do about it. Make a police report they said. When asked about cameras, they say they cant help us with that either. Never again...

Grants Pass Lithia is by far the best auto dealership that I have ever encountered. My old Jeep got totaled in Sacramento while I was visiting, causing me to become stranded in CA without a vehicle.I searched online and found the exact Jeep I wanted at a great price at that dealership. I explained that situation to them & they sent a driver with my new car all the way from GP down to Sacramento to pick me up at NO charge! I also got to test drive my car all the way home & they assured me that if I was not happy with that particular vehicle, they would find me one I did like.Also, the service department is awesome as well. I was going to Medford Lithia to get my oil changes/service and it was always crowded with very long wait times. This is definately not the case at GP Lithia.Thank you guys for everything! I highly highly recommend!

They did a great job fixing what should have been fixed by the guys in Portland. Thanks for being fare. They even gave me the rental truck for no charge. I have a 1 ton dually Dodge that I love. Would recommend them to anyone wanting a great shop and they will treat you right.

Justin was great! He explained every detail, slowed down when I needed numbers (which, admittedly are my weak area) broken down in a new way. Some people can’t consume numbers quickly. I’m one of those people. They give me anxiety. Money, percentages, and such, I’ve never been able to grasp it. And I teach communication, so having Justin help us was great. We were there all day and he never made us feel bad for it. He used humor. He connected with us. He was interested in our lives. And he made sure this was the right purchase for us.Thank you Justin. And ps...the parents were even happy for us, too!!! Haha haha!!!

Shannon was amazing!!! No pushing just let us do our own thing and answered our questions!!! Shout out to Ron and Tbart also!! Made this process easier