Was confronted today by a security person by way of him yelling at me across all the check stands that I had to have a mask on. Over the speakers in store broadcast recommends wearing a mask if you are vaccinated. The sign on the front of the store says the same. The lady at the checkout stated that if we didn’t like it we could leave and that her name is Victoria should we want to report her. The security person walked by three non white customers to get to me that did not have a mask on. I’m white incidentally and a senior. We spend a lot of money weekly and should be treated better. Anyone should. If you are a customer and a actual mandatory mask policy is in place then approach the person and speak to them, don’t call them out by yelling across the front of the store on a Saturday morning.
They are in the middle of a remodel. I like Kroger for some things as they do carry some stuff other nearby grocery stores do not offer. for example they carry red gold canned tomatoes which are better than most better known national brands.In particular, the Pharmacy is busy for good reason as they have some very good prices on Good RX so I drive a few extra miles to save dollars. Not pennies but dollars, in one case several hundred dollars.
FIRST OF ALL THERES SOME GUY GUY WHO WORKS THERE. HE IS SO FOINNEEEEE. HE HAS GLASSES AND HOLYYY. ANYWAYS 10/10 clean and neat place
Not a bad store, usually have most of what I need but they really need to look at their cleanliness. It is always dirty in this store. My wife refuses to go to this store.
We got a cashier named Anita and she offered the worst customer service in my life. She didn’t even greet us when we came to her line and was very cold towards us. I went with my sister and we both went on the same line, we both had sprites and she didn’t allow us to get it because we supposedly had reached our limit. However we were paying separately and were within the limit for each customer. She gave us attitude when we explained that we were individually paying and that we had each gotten sodas for ourselves. We ended up having to leave the sodas to avoid the drama. Y’all need to have better employees with better attitudes and aren’t as rude as her.
Have got expired foods 3 seperate occasions!! Months old and still shelved. Workers always have a bad attitude. & I def quit going when they kicked me out for not wearing a mask.
Fast in and out shoppingWhich i like no long linesOr waits
Dr. Lauren, the pharmacist is such an angel! I came in last month to get my COVID-19 vaccine and then returned today for my second dose. Lauren was so kind and friendly both times! She called me a few days ago to help me schedule my second dose so that I can stay current and protected while taking care of my patients. I can tell that she really enjoys her career and that shes an excellent Doctor! I was a little nervous today but her calm and caring energy was so reassuring that everything would be fine! When she gave me the vaccine, I barely felt a thing! Excellent technique! I thank God for placing this angel here at this Kroger pharmacy location!
Very friendly store. Very nice employees, always accommodating. It’s the very reason I like to tip the baggers.
Bridgette is so sweet. I always come here and I have never been greeted so well by anyone else. Great attitude. Its busy, almost Thanksgiving and she had a smile on her face.
Today was my first time in a kroger store, they have really fresh fruits and veggies very well organized and there was an employee who went above and beyond for me in the meat department his name is George, I will definitely be back, thank you.
Omg. First the manager is so unprofessional and rude. The man putting out meat told me he gas and I needed to move from behind him when I was trying to grab some beef? Lol random. Then I get home halfof the meat is OLD my bread and strawberries had mold on it. Just disgusting. Wont ever be back
Too crowded and have no cashiers had to do self check out
Its a good place for you to run in and pick something up in a hurry.
This Kroger leaves a lot to be desired... These photos are misleading. They portray full shelves when in fact theyre half empty. Next time Ill take the extra time to go Tom Thumb.
Pretty good place to shop.
Omg. First the manager is so unprofessional and rude the night shiftThe man fixing the cheese and bacon stuff is something else ! I wanted a specific bread and went out to him to ask for it and he told me “if you are in your phone I am not going to help you “ like I need the picture from my phone so I can show you the bread I want ! So I ended up not askingSo rude !
Rude customer specially the manage the one at nigh name ofBridget lankip
Always dirty looking. Ive yet to have met sometime nice. I live 3 minutes from this location and rather drive to the one off 20 and Great Southwest for a much cleaner and friendlier experience.
It is a very old Kroger. I have been shopping at this location for over thirty years. It could do with a major renovation. The service is good and getting checked out has been easy and fast. They do not offer curbside pickup at this location but you can order to have delivered on Instacart.Edit: This location now offers curbside pick up.
Poor customer service. Self checkout line super long and only one worker open for one lane. The manager was aware of the lines but continued to play on his phone for 10 minutes. The worker monitoring the self check out was horrible. Totally blew me off when I asked him a question. He walked away from me to go help another customer and didnt even acknowledge me at all. I then hollered at him that I would call corporate(which I did) and he still ignored me. I will not be returning to this location. The workers and manager are very unprofessional and do not care that the store is failing. Good day!
Decent place to shop
I love this Kroger’s everything is in order and the workers are so nice and friendly!
Some weird dorky looking guy named Isaiah wasn’t even trying to do his job he just kept walking around talking to other workers. Ignoring me when I clearly needed help he chose to help other people.It’s always a bad experience whenever he’s there. And the Karts were dirty not good with what’s going on now no wonder people end up getting positive from the virus right after coming here
What is the point of requiring face masks and not enforcing that policy?? As well the store is dirty and they never clean their baskets and their parking lot looks like the city dump ground.
A lot of carts have random flyers in them which I find to be a bit weird. Over in the cosmetics/beauty section customers have decided to smear lipstick and nail polish on the display shelves? I know it’s their own fault but doesn’t Kroger clean up the messes? They may have cleaned it by now but I don’t know. At least the checkout is fast and prices are reasonable.
Went in store jokingly ask Miss Victoria Gonzalez if she could kindly grab me a 2 liter of Big Red thought she blew me off for being ridiculous but she actually took the.time to grab it for me. Never received service like this ever in my life Thank you Victoria
Their prices are amazing. Their produce is always fresh. The deli food is perfect. And best of all their meats from the butcher are pure satisfaction well after I marinade and grill them to perfection. Then again I wouldnt be able to do that without the meat and seasonings I get from here.
We like to shop here. Find competitive pricing and good value. Staff is helpful and capable. We definitely like using our Kroger points for fuel. Really wish there was a Kroger gas station at this location.
Usually dont shop this time of the day because of work but I liked it better for not being as crowded. Kroger is my main grocery store because prices are good and most items I buy regularly are in stock. But what irritates me is when bagging groceries only 2-3 items in one bag. I understand certain things need to be separated but 18 bags was really too much for what I bought. I had to carry in by myself.
This one person Amanda was so sweet and kind helped me out with what I was looking for people like her make are day.
Clean store, needed help finding something and the staff was helpful and frirndly.
I purchased a loaf of Sara Lee wheat bread and after opening it realized it was hard on top or stale. I noticed a long tear on the packaging so returned it to the store at Serv desk. I told the girl Sheena or Shana I would go grab another and she abruptly Stopped me and exclaimed,“No”! !She said,”when did you buy it and where is your receipt? I said I didn’t have my receipt on me but, it could be looked up via my Kroger card. She clearly was rude so I told her to call her manager. I waited several minutes and he had not come. I let her know I would go get a new bread to please have him wait for me instead of leaving me stand there. When I returned he still hadn’t come to the front. She had LaShonda another team member call for him again. He came to the front and said we don’t want the bread back our return policy has changed due to the Covid19 pandemic. I let him know that the problem was her attitude and rudeness. I shop this store all the time and LaShonda agreed. I know several Kroger employees by name and all but this particular member have always been very happy to help. He said, no problem he would give me the bread. “Thought to my self, “your not giving me anything.” I already paid over 3.00 for a bad loaf of bread but, kept my mouth shut. LolI did let him know that this wasn’t the first time she had been rude to me. He said he would handle it.Recently, I purchased groceries and was taking groceries to my car and a carton on soft drinks that the sacker loaded to the bottom of my cart fell off and was leaking. A team member in the parking lot saw and said to take them to the service desk for replacement. I brought them back in to the store. Sheena or Shana at the service desk (not sure of her name) left me standing there with the drinks leaking all over the floor turning her back to me when I told her what happened. I then put them up on the counter and went and got the replacement. Upon returning I saw the team member that told me to return them to the store. I let him know she ignored me and didn’t care and there was a mess to clean on the floor. He said he would go to take care of it. This lady does not belong in customer service!
Inconsistent.Generally do not have a problem with this particular pharmacy. But they have an issue with picking and choosing who they want to enforce the law with. For the past year that I or my partner has been picking up my medication here weve never been asked to show our ID. Same medicine, nothing changed. Just all of a sudden they want to see ID. which is a bit annoying when youve waited for 45 min just to be told to come back with ID. (Which I left in the vehicle because theyve never asked for it before.) Then by the time you get back in line there 8-10people confront of you again. Wasted time due to inconsistency.
If you have to use the restroom go across the street to McDonalds, Trust me because the store is filthy. Restrooms smell like a damn zoo everytime I go in there, If you really have to use it just make sure you hold your breath
Nice store, well stocked. Parking is fully paved now makes for quick ins and outs. Mr Riley (store mgr) is very nice.
One of the dirtiest grocery stores I have ever been in!!! Do not go to this store if you are looking for good produce, meat, or food for your pets. Poor selection of everything. This store reeks of disease!! I would give the store minus a star if it were possible. The only thing that keeps this Kroger open is due to its location.....And does the staff ever clean the store or parking lot??? I realize the store is old but that is no excuse for it being filthy. Truly disgusting!!!
This is the closest Kroger and for that fact the closest major grocery store chain close to my residence... so I consider myself a regular and shop there quite frequently. Ive never had trouble finding an item to complete a recipe and they pretty much have all your houseware items as well. Customer service and cashiers are always friendly as well as trying to keep the lines moving in a timely fashion. There may be some places that offer slightly cheaper prices but in my opinion Kroger provides many deals especially when using your Kroger card and they have fair prices as well. They have a good produce section, decent deals on meat, a good variety of beers and the bakery makes delicious birthday cakes.
Clean, friendly staff. Been coming here for over 10 years. Very well trained staff. Keep it up
Store is nice repaint last yrStore is too small. Parking lot is tight.Friendly employees.Happy Easter!.
Love the staff.. Latoya is so helpful also Mr. Allen in the meat department. Also all the ladies on the front line great store helpful staff from start to finish.
I order from this store thru Instacart and I received only half of what I order. Stock up!!
Clean, decent staff, reliably fresh produce and meats. Stunted variety, but starting to open up to more than just brand names finally. Good quick cashier service.
I always find what I need here. They have specials on meat prices from time to time which is awesome. Friendly and helpful staff which makes your trip go smooth.
Just right size with good choices. Senior discounts everyday and other savings promos. Cons: always dirty parking lot and entry. Inside clean and bright. Outside and entrance worn and tired looking.
This is like an okay store, because its not loud but not too quite. Theres also a self checkout. There items are also easy to find. They also have great sales, but some items are a little pricey, but if you look threw that its a pretty good store! 👍
Security was on the phone the whole time and saw more than three people WITHOUT MASK. Clearly this store does not care about the safety of our people! WOW
The lines were good. Everything priced right. I think a new manager and everybody was better! Stuff was stocked today, even if on sale.
Wheat can I say aboutamy local Kroger? I happened to go into the express lane. At first I thought this girl was singing to herself but realized she was talking on her phone via bluetooth. She started scanning and just piles my groceries on top of eachother. I looked at her and she was chatting away paying no mind. When I started bag my own groceries, then she took it upon herself to try to help. Worse service Ive ever had at my local Krogers.
This is one of the smaller signature stores, so much of the selection of products reflects the demographics of the neighborhood. And you can not special.request items sold at other Krogers markets. Hence I only rate it 4 stars.
Always friendly and great variety for all. I dont have to go all over town to get special ingredients.
Sooooo... Non existent friendly customer service. Except for the managers, they did ask my lady if she needed help. Besides that it was slow paced very relaxed and easy which is strange for a grocery store. Overall a pretty decent shopping experience. Employees should be friendlier and smile lol
Mr. Isaiah is always so helpful, great customer service. Store is well stocked and great staff.
Staff is efficient food is stocked parking lot was recently repaired. neighborhood leaves little to be desired.
The store on the corner of pioneer and corn Valley has gone so far downhill. I wont shop there except today I needed one thing and one thing only, and Kroger is the closest to me. I go to the Tom Thumb on carrier for everything else
Larger selection of carried items because of store size. Friendly staff and the store is normally clean and fairly well stocked.
Had everything I needed, but had a hard time finding Cool Whip. Its not with the other whip creams. Its in the freezer section with the ice cream.
One of my favorite places to shop. Always have what I need for the right price. I really like the savings from when I use my Kroger card
Its crowded as hell but they have everything
Great customer service. We went through the express lane without realizing we had much more than 15 items.. I was so embarrassed and the cashier brought to my attention but was so nice about it. I felt bad though for the customers standing in line behind me.
I come here for slightly better veggies than Wal-Mart but I cant find my meatless meats that they say they have.
The store has been remodeled cleaner better service nice service fresh feed
Was taken there by the grand connection city service kroger was the most helpful with my blind friend walked her trough the store and peaceful helped her with her THANKSGIVING dinner grocery total angels I bought my turkey& stuff 18 lb.turkey for & 6,65 .incredible best place in town most helpful
Went around 3 oclock today and not one shopping cart was available. Had to retrieve one from parking alot as did other customers. Took about 30 minutes to shop and mentioned to staff member as they still had zero carts available. I assumed they must have had a rush of customers, but no, the corrals in the parking lot were full of carts. I walked my cart back in and asked to speak with manager but he/she was not available, was told by staff they were shorthanded and thats why no one was retrieving carts. Poor customer service, especially for the elderly or physically challenged. Very disappointed.
Clean and very organized customer service is friendly and very helpful when you need help looking for something
Good bakery. That store IS excellent. Always great sales
The quality there is so good I recommend going there because nothing is better then kroger.
Wonderful service. Clean and neat. Good atmosphere. Great customer service. Outstanding and caring pharmacy.
This store used to be alright. Its dirty and nasty now. Produce is absolutely gross. I cant believe they have the stuff on the shelves its so bad. Dont count on them for money orders to pay rent either. Go there at 5:00 pm on the 3rd of the month and the super friendly (sarcasm) clerk has a hand written sign saying they exceeded the number of money orders allowed for the day. Really? At 5:00pm? Yet Wal-Mart up the street cranks out 40,000 of them the same day until theyre closed? Right. Seems legit.
Always friendly staff and they are great when kids try to pay and count out money
Krogers have all the foods and products you need for anything, only if the elderly didnt bag so slow 😳💁
The store is always clean. Am able to find everything I went shopping for.
Great place for finding last minute things. GOTTA LOVE KROGER
This krogers was clean and the lady in front of me let me go ahead of her as I had a fewer items. I remember when people showed those acts of kindness. It seems so many different cultures are here but the people are disconnected. They show no kindness. I want to say I will be coming back to shop at this kroger.
I went all the way across town. This Kroger has it together. Meat and vegetables looked great!
Easy in and out, when you need to pick up just a few items.
The layout of this place is so messed up and wierd. Wierd, like a store having groceries in the middle, toys one the left, cloths on the right, sports in the back, and a single isle for the car section right down the middle of the grocery section. This isnt exactly what is happening here, but its similarly wierd.
Great bargains and staff very friendly and professional. My place of comfort shopping...
Its a grate place to shop Im eighty and I shop all the timeWe at the Madrin shop once a week.love me some shopping.
This store is conveniently located and is of good service tothe community
Horrible Bakery. Dont order a custom unless you want them to ruin it. First they forget my make and dont even send confirmation email, then they misspelled my name and the frosting letters are like a 1st grader writing them. They ruined my 21st Birthday cake, They even misspelled 21st as 21th.
Andrew and Hope are the team members to go to. They are always helpful and provide an excellent customer service.
Good prices, need cleaner parking lot (too many oil spots) with better painted marking. Cross at your own risk.
Staff usually friendly and knowledgeable, store clean, sale flyer meat selection usually available when other Krogers are out
I frequent Kroger daily, sometimes 3x a day. The employees & managers there always treat me great. Marc Reilly is one of the best managers Ive ever had the pleasure of meeting. Hell go above & beyond 2 make ur experience worthwhile. If ur short on cash, hell pull out that amount 2 help u feed ur kids. I truly recommend Kroger
Nice place to shopping a grocery and nice employees work there
I have been coming to this store for about 3 years now and Ive never had problems. Employees are helpful as well as the pharmacy staff.
Get my groceries here all the time, today I had accidentally left money I took out at self check out and luckily the girl working in the self check out saved it for me. Good save Kroger, good save
Every Saturday this store runs out of the featured sale item very early in the day. The store supervisor says its the managers choice not to honor said sale with a raincheck. This happens EVERY SATURDAY. Time to hit up walmart or Albertsons where they are consistent.
Good place to shop. Close to my house, friendly people and great deals.
The Store has some really good offers,in the aisle they got some offers, but some cashiers dont take them,if you have coupons some cashiers wont accept them😡😡
Very busy, store is always clean now that it got its upgrade
Store was attractive. Quick checkout!
Decent place to go in and out. Nothing fancy but everything is easily accessible for quick in and out pirchases